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DonorSnap Reviews & Product Details

DonorSnap is a comprehensive donor management and CRM system. Track you contacts, donations, members, volunteers, and all other types of supporters in one database. Manage all of your communications, mail merge letters, donation receipts, etc. inside of DonorSnap. Integrations with popular software systems like QuickBooks Online, QuickBooks Desktop, DonorSearch for wealth management, and Constant Contact eliminate the need for duplicate entry. Collect online donations through our mobile responsive forms tool, and send mass emails directly from your database at no extra charge.

Seller

DonorSnap

Languages Supported

English

Product Description

DonorSnap is a nonprofit CRM and fundraising software implemented mainly through a cloud-based platform. The comprehensive donor database tool offers record keeping, donor tracking, and website integration; among other features.

Overview by

Jordan Bell (Director of Marketing at DonorSnap)

Discussions

DonorSnap Community

Pricing

Pricing provided by DonorSnap.

Up to 1,000 Contacts

$39

per month

Up to 2,500 Contacts

$59

per month

View More Pricing Information

Top-Rated Alternatives

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DonorSnap Integrations

(1)

Integration information sourced from real user reviews.

DonorSnap Media

Customize what you see when you log in. Check goals, see what needs immediate attention, and use the shortcuts to take you directly there.

View your contact details and giving summary on the contact page. Customize the fields showing, or add new custom fields to your database to track exactly what you need to track.

DonorSnap Demo - Email Acknowledgement Letters

Email your thank you letters, donation receipts, and mass emails directly from DonorSnap. Personalize the email body with mail merge fields.

DonorSnap Demo - Example Registration Form

Create responsive forms that resize to fit whatever device your supporters are using. Online donations, event registrations, volunteer sign in, email subscriptions, address updates and more are all easily collected.

DonorSnap Demo - Reporting and Scheduled Email Reports

Standard reports offer simple customization to show you exactly the information you need. Save your settings for later and schedule emailed reports to automate common reporting tasks.

Access your contacts' records on the go with your mobile device.

DonorSnap Reviews (115)

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Sarah H.

Development Director

Small-Business (50 or fewer emp.)

5/22/2025

"This CRM brought streamlined vision and excitement to our nonprofit!"

4.5/5

What do you like best about DonorSnap?

Donorsnap was easy to set up, use and implement quickly. Our team needed a solid foundation as we launched our development department, and after so much research, I'm happy we landed with DonorSnap. Their customer support has been incredible! Their training videos are accessible and easy to understand and the features offered cover everything we need. I personally access this software everyday and am very happy with how easy it has been to integrate with both our accounting software and email system. Review collected by and hosted on G2.com.

What do you dislike about DonorSnap?

The dashboard takes a little bit of getting used to. It's not as intuitive as many modern apps and websites, but the training makes up for it. Review collected by and hosted on G2.com.

Judy W.

Accountant

Mid-Market (51-1000 emp.)

4/4/2023

"Great place to keep up with donors"

5/5

What do you like best about DonorSnap?

Ease of use, personalization, different reports to run, help videos to get you started Review collected by and hosted on G2.com.

What do you dislike about DonorSnap?

Not having the ability to filter out email recipients to then send all new contacts a same message Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

5/9/2018

"Great donor management program."

5/5

What do you like best about DonorSnap?

It is not difficult for the initial set up. It is fairly intuitive to use. Customer service has been very helpful and timely with responses. Review collected by and hosted on G2.com.

What do you dislike about DonorSnap?

I wish it would be possible to do more specific formatting of some reports and the contribution statements. Review collected by and hosted on G2.com.

Response from Dennis Mueller of DonorSnap

edit

Linda,

Thanks for the nice review.

We are working on a new reporting tool that should give you control over all of the fields in the reports. Look for this new reporting package to be released the end of this summer.

Thanks for being a customer.

Dennis

Terry H.

Executive Assistant

Non-Profit Organization Management

Small-Business (50 or fewer emp.)

1/8/2016

"DonorSnap - try it - you'll love it!"

5/5

What do you like best about DonorSnap?

DonorSnap is the most user friendly donor management system! It was a breeze to learn how to do data entry, create reports, and customize screens/fields. I was up and running the same day migration was completed. The online video training for each screen makes learning and reviewing easy. If I'm still stuck (which isn't all that often), I just shoot them an email and their customer support team responds quickly. They are a great business! Review collected by and hosted on G2.com.

What do you dislike about DonorSnap?

I can't think of anything that I dislike. The shopping cart could be more robust by allowing more ways to add multiple items. Review collected by and hosted on G2.com.

Recommendations to others considering DonorSnap:

Do the free demo - talk to the folks at DonorSnap. You will be completely impressed with the system, the folks that offer customer service/sales, and the how much more work you will be able to accomplish! Review collected by and hosted on G2.com.

What problems is DonorSnap solving and how is that benefiting you?

I have worked with several database providers over the years. None have been as easy to generate reports for exactly what I'm querying. There are standard built in reports or you can create your own and it's simple.. Just the process of sending thank you letters in DonorSnap has saved me hundreds of hours over previous database systems. Review collected by and hosted on G2.com.

Sarah B.

Executive Director

Small-Business (50 or fewer emp.)

6/25/2020

"DonorSnap is a Snap!"

4/5

What do you like best about DonorSnap?

I like using DonorSnap to manage our donor and outreach database, communications and online donation requests. It's helpful in organizing large groups of info and making it transparent to make different lists to contact for upcoming fundraising strategies. Review collected by and hosted on G2.com.

What do you dislike about DonorSnap?

I'm not completely convinced that DonorSnap is much better than Kindful, which is the program that our non-profit uses the most to manage donors. Review collected by and hosted on G2.com.

Recommendations to others considering DonorSnap:

I would say to definitely check out kind and compare it with other programs before you make the plunge. I really like DonorSnap but I think there are other options as well. Review collected by and hosted on G2.com.

What problems is DonorSnap solving and how is that benefiting you?

This program really has historically helped us organize the facts that support what we do. It's important to have everything in one place so we can really see what our capacity building is when looking to future programming. The benefits for using CRM software really can't be overstated in crunching data or looking at the people who really believe in what your company does day-to-day. Review collected by and hosted on G2.com.

Melinda W.

Bookkeeper

Religious Institutions

Small-Business (50 or fewer emp.)

5/7/2018

"Good data tool for giving"

4/5

What do you like best about DonorSnap?

The ease of accessing anywhere anytime. Review collected by and hosted on G2.com.

What do you dislike about DonorSnap?

The unavailability of real person to talk to when I have a question Review collected by and hosted on G2.com.

Cassandra C.

Director Of Development

Non-Profit Organization Management

Small-Business (50 or fewer emp.)

10/10/2019

"Get's the job done"

3/5

What do you like best about DonorSnap?

I like that it is an online platform so that I can access anywhere Review collected by and hosted on G2.com.

What do you dislike about DonorSnap?

pulling queries can be labor intensive and a bit of a chore Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management

Mid-Market (51-1000 emp.)

10/29/2019

"Easy to use novice program for small organizations"

3/5

What do you like best about DonorSnap?

I like that the program is overall easy to use and their support is helpful. It is a good program that will allow you to get the job done but not much functionality beyond that. Review collected by and hosted on G2.com.

What do you dislike about DonorSnap?

Reporting functionality is minimal - there are no built in dashboards. Mail tools are outdated and clunky. Additionally, I find lacking information on their training in regards to best practices to ensure your data is being handled properly. Review collected by and hosted on G2.com.

Megan E.

Small-Business (50 or fewer emp.)

5/7/2018

"Great Donor Management Tool"

5/5

What do you like best about DonorSnap?

We love the price and functionality of DonorSnap. We recently adopted DonorSnap in place of using excel spreadsheets for our donor management and are so happy we did. DonorSnap makes it easy to capture donor information, record and organize donations, and run reports. Review collected by and hosted on G2.com.

What do you dislike about DonorSnap?

DonorSnap does not offer many features outside of donor management. Recently they've added an email component, but it's pretty bare bones. Review collected by and hosted on G2.com.

Recommendations to others considering DonorSnap:

This is a great donor management tool for small nonprofit organizations. If you are looking for a donor management software that is easy to use and don't need extra features like peer to peer fundraising or email campaign management, this is a good option. Review collected by and hosted on G2.com.

What problems is DonorSnap solving and how is that benefiting you?

Adding the DonorSnap responsive donation page to our website has helped us tremendously with collecting online donations. It was easy to set up and looks clean and modern. We use DonorSnap to track donations and donor information, which has been invaluable for our donor retention and cultivation. Review collected by and hosted on G2.com.

Response from Dennis Mueller of DonorSnap

edit

Megan,

Thank you for taking the time to post a review of DonorSnap. We appreciate your business and feed back.

With the email system we were trying to provide a tool that allows organizations to email directly from within our system while also being able to track opens, bounces, etc... Overtime we will continue to add more to that system but currently look to the integration with Constant Contact if people want to do more advanced email campaigns.

With regards to peer to peer, we actually have started working on incorporating that into our software. It is number 3 on our development list behind the redesign of the website and an event management system.

Again thanks for working with us.

Dennis Mueller

Paul R.

Programs & Operations Manager

Non-Profit Organization Management

Small-Business (50 or fewer emp.)

5/9/2018

"DonorSnap is a Snap!"

4.5/5

What do you like best about DonorSnap?

We reviewed more than 100 donor management software applications and found DonorSnap to be right for our organization. Sure, there are the 800 lb gorillas out there, but their cost was overall not economical for our financial budget. The DonorSnap platform is rich with features and their online support is quick to respond.

At the beginning, one of our concerns was a potential learning curve in understanding the application. Frankly speaking, it is easy to navigate once you play around with it, attend a webinar and watch some of their help videos. We were not intimidated and are happy with our choice.

There is probably not a donor management software that is perfect. We like that there are many user-defined fields which provide greater adaptability to meet our needs. No need for custom work. Review collected by and hosted on G2.com.

What do you dislike about DonorSnap?

As with any platform, there are some nuances that may not fit every organization. For example, the QuickBooks integration does not meet our desired results. Our organization opted for an internal work-around as to how we process all donations and integrate with QuickBooks. Review collected by and hosted on G2.com.

Recommendations to others considering DonorSnap:

Do not be intimidated by the learning curve. As with any setup, plan on cleaning your data first and match all their fields. DonorSnap will work with you, but you need a clean database. Review collected by and hosted on G2.com.

What problems is DonorSnap solving and how is that benefiting you?

In the past, our organization relied on a donor management system consisting of MS Excel and QuickBooks. The DonorSnap solution has completely revolutionized our accounting processing. Review collected by and hosted on G2.com.

Response from Dennis Mueller of DonorSnap

edit

Paul,

Thank you for the very nice words. We are trying to find that sweet spot between functionality and simplicity of use.

It was great working with you on the conversion. The fact that you understood Quickbooks helped quite a bit. Pulling together data from Kintera, Quickbooks and Authorize.Net can be tough, especially in the area of avoiding duplicates. You did a lot of detailed work up front and I think ended up with a fairly complete and clean database to use going forward.

Continue the good work in raising awareness for Autism and helping fund those in need.

Dennis Mueller