Neon CRM Reviews & Product Details

Neon CRM by Neon One, is the nonprofit platform that empowers small to midsize nonprofits to make and maintain the personal connections that drive growth. Instead of juggling disconnected tools and spreadsheets, your team can manage fundraising, communications, events, and supporter data in one intuitive, modern platform—giving you a complete view of every supporter relationship. With all your data and tools in one place, Neon One provides a true 360° view of your supporters. You can see how donors give over time, how volunteers engage, and how participants show up across campaigns and events. This insight makes it easier to spot opportunities, like turning a first-time donor into a monthly supporter or nurturing a long-time volunteer into a future major giver. Neon One's powerful fundraising tools inside Neon CRM help you raise more while building a stronger, more connected community. Create flexible, conversion-friendly donation forms, run targeted campaigns, and grow a sustainable recurring giving program. Engage supporters with built-in tools for peer-to-peer fundraising, volunteer management, memberships, and events—all fully connected to your donor data so every interaction deepens the relationship. As your organization grows, Neon One helps ensure you’re always communicating with purpose. You can easily set up automated welcome series, timely thank-you messages, and thoughtful re-engagement emails that feel personal and authentic. These automations save your team hours of manual work while ensuring supporters receive the right message at the right time—strengthening trust and increasing donor loyalty. Putting personal connections first leads to measurable results. Nonprofits using Neon CRM by Neon One see an average donation growth of 35% in their first year. By unifying data, reducing manual work, and enabling more meaningful engagement, your organization can grow without losing the human touch that makes your mission matter. Free live chat, email, and phone support are included with every plan! With a dedicated U.S.-based support hub, 24/7 intelligent troubleshooting, fast response times, and expanded weekend availability, Neon One now provides industry-leading customer support. At Neon One, we believe your technology should grow with you. That’s why we offer affordable pricing on a sliding scale based on your organization’s revenue, not the number of contacts in your database. You can focus on building relationships and increasing impact, confident that your platform is designed to support you at every stage of growth.

Seller

Neon One, LLC

Discussions

Neon CRM Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Anna Curtis (Digital Marketing Manager)

Pricing

Pricing provided by Neon CRM.

Neon CRM

$99.00

Flat Rate Per Month

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Neon CRM Integrations

(20)

Verified by Neon CRM

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Neon CRM Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Neon CRM, and what problem is it built to solve?

Neon CRM is an integrated online platform for small to midsize nonprofits. It brings supporter information and tools together to help organizations maintain relationships with donors, members, and their wider communities as they grow.

What languages does Neon CRM support?

Neon CRM supports 1 language: English.

What company sizes and industries is Neon CRM the best fit for?

Neon CRM is most represented among small organizations, particularly nonprofits, with additional representation from mid-market and larger teams. The strongest industry clusters are nonprofit organizations and several community- and arts-focused sectors.

Small organizations: Small Business (50 or fewer employees) is the most represented company-size segment.
Mid-market organizations: Teams with 51–1,000 employees are also represented, though less often than small businesses.
Nonprofit management and fundraising: Non-Profit Organization Management and Fund-Raising are prominent industry segments.
Arts and culture: Performing Arts and Museums and Institutions are recurring segments.
Faith-based organizations: Religious Institutions are also represented.

How long does it take to implement Neon CRM across a team?

Implementation timelines vary, but one to three months is the most commonly reported range. Some teams get started sooner, while more involved implementations take longer.

Time to go live	Relative frequency
1–3 months	Most common
Under 1 month	Also common
3–6 months	Less common
6–12 months	Occasional
Under 1 day	Occasional
More than 12 months	Occasional

What customer support options does Neon CRM provide, and how do users find the overall support experience?

Support includes self-service resources and direct help through chat, phone, and email/help desk. The experience can be very helpful: users value knowledgeable, responsive assistance, especially during onboarding and when working through product questions. Others describe slower replies or difficulty reaching the right person, so response speed can vary.

What is the experience like for teams switching to Neon CRM from another tool?

Teams often switch to Neon CRM when an older or limited system no longer supports their fundraising and constituent-management needs, or when separate tools make it hard to keep information connected. The change can bring donor, membership, event, and communication work into one platform, with less manual entry and more room for reporting and automation. The transition is not always effortless: some teams find onboarding and data mapping straightforward, while others need significant data cleanup and time to configure the system.

What tools and platforms does Neon CRM integrate with, and how do these integrations help users get more value from the product?

Neon CRM offers 20 integrations, helping teams connect donor and organizational information with tools they use for accounting, communications, events, and fundraising.

Accounting: QuickBooks.
Email and communications: Mailchimp and Constant Contact.
Events and ticketing: ArtsPeople, Eventbrite, and ClickBid.
Fundraising and donor insights: PayPal and Windfall.
Automation and connectivity: Zapier and API or webhook connections.

These connections can reduce duplicate data entry, support accounting reconciliation, and bring event or fundraising activity into a more connected view of constituent relationships.

What features or capabilities could make Neon CRM even more useful?

Neon CRM could be more useful with improvements to reporting, customization, and the tools teams use for events and volunteers. Users’ requests point to several practical ways to make day-to-day work smoother.

Make reports easier to build, with more flexible filters and fields that combine information across donations, memberships, and events.
Give teams more control over form and email design, templates, and related settings.
Make event setup and registration more flexible, including better support for complex ticketing and event workflows.
Expand volunteer tools, particularly reporting, scheduling, and ways to coordinate volunteer activity.

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Megan N.

Program Director

Small-Business (50 or fewer emp.)

10/22/2026

"Don't recommend for small to mid size nonprofits"

0/5

What do you like best about Neon CRM?

It offers a wide range of tools, but it felt overly complex for a small-to-mid-size nonprofit with our level of donor data and engagement. Review collected by and hosted on G2.com.

What do you dislike about Neon CRM?

We don’t recommend NeonOne for small or midsized nonprofits. As someone who has worked in customer service and sales, I’ve seen companies handle individual cases flexibly. NeonOne repeatedly cited its contract and said it couldn’t release us - which it had every right to do.

We explained that we hadn’t used the product for months, every dollar matters to our small nonprofit, and we had paid a one-time fee the previous year for a service we never used. Though that was our mistake, NeonOne had already benefited from our business. We asked to end early-even just two months early-so we could redirect the money to our programs. Each time, NeonOne said the contract didn’t allow it.

While within its rights, NeonOne left us feeling like a revenue source, not a grassroots organization it aimed to support. Small nonprofits should read the contract carefully and not expect flexibility. We've found a more human-centered CRM and payment processor and will use them going forward. Review collected by and hosted on G2.com.

Response from Christopher Martindale of Neon CRM

Thank you for sharing your experience. We’re sorry Neon CRM felt too complex for your organization and that our contract process left you feeling unsupported. We understand every dollar matters to a nonprofit, and we appreciate your feedback as we work to improve how we serve organizations of all sizes.

Current UserValidated ReviewerSource: Organic

John B.

Small-Business (50 or fewer emp.)

Updated 9/15/2026

Originally submitted 11/30/2023

"Neon CRM has been a significant boost to our event management and constituent communications."

4/5

What do you like best about Neon CRM?

Recently, Neon has been making a concerted effort to both add new features and capabilities and also to update their user experience with a more modern interface. One example of improved features is the ability to apply logic to forms - for example, based on a user's response to a form question, the form will offer customized follow-up questions. This has proven to be very useful. Review collected by and hosted on G2.com.

What do you dislike about Neon CRM?

While the modernization of the user experience has been a big improvement, there are times where the "old" process for doing a task in Neon still exists in the menu system, but doesn't produce the expected results, because that functionality has shifted to a "new" set of controls and settings. Better in-system help and tips to avoid this type of confusion would be appreciated. Review collected by and hosted on G2.com.

What problems is Neon CRM solving and how is that benefiting you?

Neon has helped us to significantly improve our event management. Previously, we had used a variety of online registration tools to manage program and event invitations and attendance. But the data generated by those systems was all stovepiped and could not be easily maintained. Neon makes it easy to handle invitations and registrations, but it also seamlessly maintains the history of every attendee, and integrates that history with other organizational information, such as donor history, communications, and volunteer activity. This has allowed us to target our communications to optimize our efforts at membership growth, volunteer support, and giving. Review collected by and hosted on G2.com.

Response from Beau Mourer of Neon CRM

Hey John, thank you for your review! Hearing how organizations like yours are able to integrate and streamline their processes to focus more on engaging with their supporters, is the exact reason why we love being in this industry. Glad to hear that your experience with Neon CRM has been positive! Thanks again :)

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

Whitney P.

Donor Relations Coordinator

Small-Business (50 or fewer emp.)

8/4/2026

"Full Donor Insights at a Glance, Plus Helpful Webinars and Neon Rep Support"

5/5

What do you like best about Neon CRM?

I like the ease of viewing full account information at a glance. The ability to pin notes to a profile and the summary of a donor's total and annual giving makes that possible. I also appreciate the resources available through webinars and one on one video calls with Neon reps. Review collected by and hosted on G2.com.

What do you dislike about Neon CRM?

The reporting is easily my least favorite part of Neon. I wish there was a way to generate professional, ready to print reports as PDF's. Having to export to Excel and do all my formatting can be tedious. Review collected by and hosted on G2.com.

What problems is Neon CRM solving and how is that benefiting you?

Neon helps me solve the problem of lapsed donors. I'm able to easily see when donations come in, apply them to pledges, and know when a pledge is due for renewal. Neon helps us solve the problem of tracking overall totals during a fundraising campaign, through the options in the campaign goal meter. Not only can we track it internally, but our donors can see the fundraising progress on our website through the donation form. Review collected by and hosted on G2.com.

Response from Marketing Admin of Neon CRM

We love hearing that Neon CRM’s profile note pinning, giving summaries, and rep support are making it easier for you to view donor info at a glance and track campaign goals. We also hear you loud and clear on the reporting side! Feedback like yours helps us continuously tweak and improve our platform. Thank you for taking the time to share your Neon CRM experience with us!

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

Updated 9/21/2026

Originally submitted 3/5/2024

"Neon CRM for non profits"

5/5

What do you like best about Neon CRM?

Neon Pay is now available for Neon clients in Canada! The legacy forms and events have also had a much-needed update and look and feel much better. The live chatbot function has helped answer some questions that I had and directed me through to a person if it is unable to answer the question. Review collected by and hosted on G2.com.

What do you dislike about Neon CRM?

I will say that the price is quite a lot for our small organization in terms of affordability, but I expect it is a lot easier for larger organizations. Review collected by and hosted on G2.com.

What problems is Neon CRM solving and how is that benefiting you?

They have a way where you can suggest functionalities that you would like to see in Neon, and everyone can vote for what would work for them. Neon CRM is making keeping track of donations and membership a lot easier for us, as well as being flexible in what sort of data we can keep about our constituents. The possibilities are endless in terms of the customization of individual accounts. Review collected by and hosted on G2.com.

Response from Beau Mourer of Neon CRM

Hey there, thanks for your review! Glad to hear that you've had a great experience with Neon CRM and our support team. We're constantly listening to our users' input and adjusting our product roadmap based on what they want to see--we actually walk the walk! Thanks again :)

Current UserValidated ReviewerIncentivizedSource: Seller invite

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

Updated 9/15/2026

Originally submitted 12/3/2023

"Ideal CRM for Small Nonprofits"

4.5/5

What do you like best about Neon CRM?

Neon CRM is the ideal CRM for small nonprofits. It is relatively easy to implement, to learn to use, very customizable, and affordable. It has definitely changed the way that organizations operate and has implemented significant efficiencies. Many other CRM's might be more powerful, but they take a tremendous amount of staff and financial resources to fully implement. I have gotten organizations up and running on Neon in a week, and they are able to maintain it by themselves once trained.

I also love how Neon CRM is always upgrading and improving. It is very exciting when new features that make our work easier are released. Review collected by and hosted on G2.com.

What do you dislike about Neon CRM?

There are some features that are missing in Neon, especially when using custom objects. Creative workarounds can be implemented, but I do hope those updates are eventually put in place.

The API's aren't great and AI integration isn't really there yet. Review collected by and hosted on G2.com.

Response from Beau Mourer of Neon CRM

Hey there, thank you for your review! This is music to our ears---we love hearing how organizations are able to become more efficient and get up and running on Neon CRM quickly. Keep it up! Thank you again for your review :)

Current UserValidated ReviewerIncentivizedSource: Seller invite

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

9/1/2026

"Comprehensive Non-Profit CRM with Room for Improvement"

3.5/5

What do you like best about Neon CRM?

I like that everything is included with Neon CRM. It truly feels like they've brought a full 360 view of how a person may interact with our organization into one platform. This comprehensive view helps in my work in fundraising and relationship development by providing the data needed to understand how committed people are and what opportunities there might be for growth. Review collected by and hosted on G2.com.

What do you dislike about Neon CRM?

Generally speaking, the UI/UX is somewhat dated and there's almost too much to set up on our own. I feel as though there could be some templates that Neon CRM could supply to make setup easier. For example, in moves management you have to create every template for activities and it's such a pain. The same for events, emails, etc. Our integration specialist was very helpful, but for how much the data transfer cost and what we pay, I feel like there was more the company could have done to help set us up for success. Review collected by and hosted on G2.com.

Response from Marketing Admin of Neon CRM

Thank you so much for taking the time to leave us a review. We're thrilled that having a complete, 360-degree view of your community helps you build stronger relationships and discover new opportunities for growth. We also really appreciate your candid feedback regarding setup templates and moves management, and we'll be sure to pass your thoughts along to our team to help improve our onboarding resources.

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

Verified User in Fund-Raising

Small-Business (50 or fewer emp.)

9/1/2026

"Feature-Rich All-in-One for Nonprofits, Still a Lot to Navigate"

3/5

Describe the project or task Neon CRM helped with:

Neon CRM provides a comprehensive suite of tools designed to assist nonprofits in managing donor relationships, organizing events, and executing fundraising campaigns. The platform's integration capabilities and continuous updates make it a valuable asset for organizations looking to streamline their operations and enhance donor engagement. Review collected by and hosted on G2.com.

What do you like best about Neon CRM?

Neon CRM has a lot of features, and really is shooting to be a one-stop shop for nonprofits that need a donor management and engagement tool. I appreciate that we can run our giving forms, events, memberships, and email campaigns through one integrated tool. I also appreciate that the platform is constantly being improved through substantial updates that add new functionalities and improve efficiency. Neon integrates with a few other software tools we use, too. The user interface is clean but there's still a lot of information to look through at any given time. Review collected by and hosted on G2.com.

What do you dislike about Neon CRM?

Neon has come a long way in the past three years, and has addressed most of my major grievances regarding reporting and standardizing the account fields available during communications. Getting in touch with a real human support person has gotten much easier as well. There is still an overall sense that Neon CRM is a collection of disparate tools that are being glued together, with an uneven user experience across the multiple modules. The Neon team seems to be aware of this and working to standardize the UI ad connectivity of modules over time, but we're not quite there yet.

There are lots of functionality "quirks" that I still have to explain to my team when running reports and managing our various membership situations. These are mostly minor and case-specific, so may not be the platform's fault. I think our biggest functionality complaint is still that we can't have monthly recurring memberships of any dollar amount. It reverts to the base amount of the established membership level, rather than sticking with what the donor enters. This seems like an issue that could be overcome. Review collected by and hosted on G2.com.

Recommendations to others considering Neon CRM:

To enhance the user experience, it would be beneficial for Neon CRM to focus on streamlining the integration of its various modules and ensuring a consistent user interface across the platform. Addressing the issue of recurring memberships would also greatly improve functionality for organizations relying on this feature. Review collected by and hosted on G2.com.

What problems is Neon CRM solving and how is that benefiting you?

Neon allows us to manage our hundreds of annual donors, track their total engagement with our organization, report on the success of our various fundraising campaigns, and create targeted communications for donors. It is fairly invaluable for us to stay afloat as a nonprofit, facilitating donations and events while helping us evaluate the effectiveness of these. Review collected by and hosted on G2.com.

Response from Marketing Admin of Neon CRM

We're glad Neon CRM serves as a invaluable tool for your organization. We also appreciate your feedback regarding module consistency and the handling of monthly recurring memberships. As you noted, we're continuously working to modernize and standardize our platform's interface and hope that our ongoing updates continue to benefit you and your team. Thank you for the thoughtful review!

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

Dawn T.

Director of Vision and Impact

9/1/2026

"Powerful for Nonprofits, Needs Better Report Setup"

5/5

Describe the project or task Neon CRM helped with:

Neon CRM is a powerful tool for nonprofits, offering ease in donor tracking and event management. While it excels in many areas, the report setup process could benefit from improvements to enhance user experience. Review collected by and hosted on G2.com.

What do you like best about Neon CRM?

I love using Neon CRM for its ease of monthly giving which is super helpful for building up our monthly donors. It's great that it helps us track who is donating to our organization and lets us compare that to what events they're attending and how often they're engaging with us. Running reports on lapsed donors or new donors is really beneficial for keeping in touch with people. We don't have to guess at which donors have lapsed or who has newly donated, which makes it easier to do the important work of donor cultivation between gifts. Plus, the event features are amazing and very useful for us as a nonprofit event producer. Review collected by and hosted on G2.com.

What do you dislike about Neon CRM?

I do find it hard to set up reports the way that I want them. It's not always intuitive. It sometimes requires me reaching out to Neon CRM because the way that you have to set things up as in, like, is this in a group or not in a group? Is it a greater than or equal to? Can be really confusing in reports. And most reports that I run come back with lots of duplicates, so I have to spend my time deleting the duplicates. Review collected by and hosted on G2.com.

Recommendations to others considering Neon CRM:

Consider improving the report setup process to make it more intuitive and reduce duplicates. Providing clearer instructions or a more user-friendly interface could enhance user experience. Review collected by and hosted on G2.com.

What problems is Neon CRM solving and how is that benefiting you?

Neon CRM helps us track donors, compare event attendance, and frequency of engagement. It eases monthly giving, aids in donor cultivation without guesses, and includes loved event features. Running reports on lapsed and new donors keeps us connected, though report setup can be confusing and duplicative. Review collected by and hosted on G2.com.

Response from Marketing Admin of Neon CRM

We're thrilled to hear that Neon CRM helps you out in so many parts of your work, especially the success you've found with monthly donors! We also hear your feedback regarding report setup and duplicate records, and are we're continually working to make our reporting tools more intuitive and seamless for our users. Thank you for taking the time to share this review.

Validated ReviewerIncentivizedSource: G2 invite on behalf of seller

David G.

Development

Small-Business (50 or fewer emp.)

8/31/2026

"Stay Away - Not a Robust Platform"

0/5

What do you like best about Neon CRM?

Pricing is good. Software is not good. Stay Away. Review collected by and hosted on G2.com.

What do you dislike about Neon CRM?

We just signed up for Neon One about a month ago, and after 4 weeks of training, we now realize that Neon One is not as dynamic as what was presented to us. Interesting that they have 4 weeks of training and do not offer a money back guarantee. You find out after the training that the product is inferior and can't do anything about it. Even after submitting a survey and an email to the person who previewed the product with us, letting them know of our disappointment in the product features, no one has offered us a solution or a refund for the remaining 11 months of contract. This is a clear indication that they do not stand behind their product or make any attempts to satisfy their customers. Stay away and do not purchase this CRM or you will regret it! Review collected by and hosted on G2.com.

Response from Marketing Admin of Neon CRM

We are truly sorry to hear about your experience and the frustration regarding your onboarding and contract. We aim to be fully transparent about our platform’s design and our contract policies. Our team has reviewed your account and been in contact, as our priority is ensuring you get the full value out of our platform.

Validated ReviewerSource: Organic

Tiffany C.

Neon Development Associate

Small-Business (50 or fewer emp.)

7/31/2026

"All-in-One Fundraising, Email & Events Platform That Saves Us Time"

5/5

What do you like best about Neon CRM?

The combined platform for fundraising, email communications and events has been the best thing for our organization! The P2P fundraising feature has contributed to more seamless fundraising and saved so much time and increased our donor stewardship. Review collected by and hosted on G2.com.

What do you dislike about Neon CRM?

One of the least helpful things had been the lack of continuity between forms and surveys. However, that feature was recently released so I'm very pleased with it. Review collected by and hosted on G2.com.

What problems is Neon CRM solving and how is that benefiting you?

Neon CRM is helping our organization to bettere communicate effectively with our donor base as well as our community of artists and professionals. For example, we are able to setup automatic workflows that trigger communciation to our donors when certain markers are met. This can be setup and run automatically which saves us time and money for our small staff. Review collected by and hosted on G2.com.

Response from Marketing Admin of Neon CRM

We are thrilled to hear that having your fundraising, email communications, and events all in one combined platform has made such a big difference for your organization. We're also glad to head that our latest updates addressed your concerns. Thank you so much for sharing your experience with us!

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

Questions about Neon CRM? Ask real users or explore answers from the community

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Deanne Lock

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Last activity almost 5 years ago

How do I take a screenshot of my login

1 Upvote

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Jessica Talmadge

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Last activity over 5 years ago

Is there a way to run a report so that every gift that has been made in a specific campaign can be listed with the total amount, instead of individual gifts listed?

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