NinjaOne Reviews & Product Details

For us, NinjaOne is currently the best RMM solution and also offers very solid monitoring. We are particularly impressed by the high customizability: The platform comes with almost all the necessary tools to easily implement even complex custom scripts, specific alerts, and queries.

The initial setup was extremely easy. The onboarding process was also targeted and absolutely smooth thanks to the support. Since we use NinjaOne almost 24/7, we greatly appreciate the intuitive user interface (GUI) and the ease of use – it makes our workday significantly easier. Review collected by and hosted on G2.com.

There are only minor things that could be improved: I would like Python and PowerShell 7 to be directly supported in the future. Another point is the alarm management: Currently, the ability to actively 'acknowledge' alarms is missing, which would be very important for operational use. Review collected by and hosted on G2.com.

It's a super comprehensive MMS service with all of the solid features available that any IT department would need. From great trouble ticket tracking to very detailed system statuses and more. The best part is that it functions as a true all in one platform seamlessly. Review collected by and hosted on G2.com.

Functionally, there isn't really anything to not like. My only knock would be cost. It is a bit expensive. Review collected by and hosted on G2.com.

NinjaOne really stand out with it's silky smooth and ultramodern interface which one of the first thing I noticed about it and this had made it easy for me to onboard new computers. I love it for 24/7 monitoring of all our IT environments which performance of our systems and network and give a very detailed reports which have made our work easier. I like it for remote access and assistance to my fellow colleagues remotely to help troubleshoot their computer problems. It doing a wonderful job with patch management and able to write scripts to automate my repetitive like my backups. Ironclad security is one of it's robust features that makes it stand out to keep our organization secure and it inbuilt antivirus to keep us protected from virus and malware always. Can't Commend it for it fully fledged tool doing exemplary job for us. Review collected by and hosted on G2.com.

I love it as fully fledged solution doing marvelous job with Device management, Remote monitoring, Remote support, all just in one suite and with affordability you can get it anywhere. Can't Commend enough. Review collected by and hosted on G2.com.

The ease of use. It is designed well to make it simple to use, even though it is a robust system. It collects a lot of data on all the devices it is installed on, and we are able to use the info to make sure they stay up to date. The automation library is extensive and has options for almost everything. It has made our helpdesk, all 3 of us, more productive since we don't have to manually update every computer. And we can now remote into our endpoints even when they are offsite, like all of our remote workers are. Review collected by and hosted on G2.com.

I haven't run into a downside. It was quick to set up and deploy, support has been great when we did have any issues, and we use it all the time.

The one time we had any issue was when one of my team members was attempting to remote into a computer, she was denied with a message saying there were too many users already using the remote services. But we were never able to replicate this issue and never ran into it again. Review collected by and hosted on G2.com.

We've been using NinjaOne for a while now, and it's genuinely made our daily work easier. The interface is straightforward, which my team appreciates.

The patching system is what stands out most. The new AI Patch Intelligence feature has saved us countless hours—we don't have to manually research every patch anymore. When it automatically flags potentially problematic updates and shows CVE/CVSS scores right there, we can actually trust the automation. Our compliance reporting is much simpler now too.

The Compound Conditions feature was a game-changer for our workflows. Before, our policies were cluttered and hard to manage. Now we can create precise rules for specific device groups. It's made our automations much cleaner and easier to maintain. Small things like Warranty Tracking (which I didn't expect to use much) have helped us ditch our messy spreadsheets. The scriptable Device Tags are brilliant—a server shows one tag when patching starts, another when it's done. You can see device states instantly without digging through logs.

Having integrated backup built right in has also been huge. We deployed endpoint backups with cloud storage directly from the console and finally got rid of several single-purpose third-party tools.

But honestly? The custom scripting with centralized results is what makes it irreplaceable for us. Running scripts is one thing, but having all the outputs collected and visible in one place has completely changed how we operate. It gives us both flexibility and visibility that we didn't have before. Review collected by and hosted on G2.com.

The role-based access control (RBAC) needs improvement. As an MSP, especially when we co-manage with clients' internal IT teams, the current permission model is too limited. We often need to give very specific access rights, but we can't build truly custom, granular roles from scratch. This forces us into workarounds that aren't ideal. It's not a deal-breaker, but when the rest of the platform is so sophisticated, the RBAC feels like it's from an older version. Better granular control would make NinjaOne perfect for complex MSP environments. Review collected by and hosted on G2.com.

The performance of NinjaOne is remarkable. The software runs smoothly and without delays even during intensive use. Fast loading times and a stable connection allow my team to work in a stress-free environment. Review collected by and hosted on G2.com.

I believe that enhancing the search functionality within the platform could lead to a more efficient user experience. Sometimes finding specific settings or features can take longer than anticipated, and a more robust search option would allow users to locate what they need quickly. Improving this aspect could greatly reduce the time spent navigating the software while increasing overall productivity. Review collected by and hosted on G2.com.

Finally I appreciate that NinjaOne regularly adds new features based on user feedback. This shows that the company is genuinely focused on improving the user experience and is committed to continuously developing the platform. Review collected by and hosted on G2.com.

Another improvement could be in the area of mobile notifications. While the mobile app is helpful, more customizable notification settings would allow users to prioritize alerts based on their specific needs. This way, users could focus on the most critical tasks and avoid information overload, ultimately leading to a more streamlined and efficient work process while on the go. Review collected by and hosted on G2.com.

NinjaOne is amazing and versatile. I can troubleshoot tickets, run scripts to resolve issues, perform specific tasks, and apply patches with ease. It is a well-rounded product. Being able to remote into a user's computer and chat with them simultaneously is highly convenient. With Windows 10 at end-of-life, I can upgrade all our devices at once with a single script. I also love the library of scripts. Review collected by and hosted on G2.com.

It would be great if it had a knowledge base that end users can use to resolve their issues. It could recommend articles based on the subject of the ticket or notes. It would also be nice if it had better integration with Okta. Currently, we can establish a connection to import users, but we can't set it up in Okta as an app that users can access. Review collected by and hosted on G2.com.

Ease of use, modern-ui, speed, efficiency, great account management - an open approach to the features and changes coming and truly feeling like you have a voice when submitting ideas etc. We moved to Ninja One from another RMM platform, implementing Ninja was quick and pain-free, in fact within a month we were doing more in Ninja One than we were with our previous solution, 6 months in, we had achieved lots.

The platform remains fast and reliable for all of our users and our delegated clients who have access. We have hundreds of users logging in daily and we rarely have problems. We have integrated it into our ticketing system and PowerBi, we have also developed ways to automate rollout of many of our key software titles.

Support is above average, having an account manager helps steer this in the right direction, we are a large team of IT experts, so early on we worked out that our inhouse team doesn't warrant getting replies from 1st line customer support engineers Review collected by and hosted on G2.com.

Permissions and reporting is a little disappointing. Its very hard to fully understand the permissions matrix, there may be a combination of permissions, which results in trial and error until you get the right balance, then a new feature comes and it seems "accessible by default" has been the approach.

Reporting looks good until you delve into it, getting true patch installation insight isn't really possible - you get data which I feel isn't relevant Review collected by and hosted on G2.com.

I like the unified interface pretty much, as it allows me to quickly create a structure where organizing and locating my endpoints is very straightforward. Additionally, when I open one of my endpoints, the overview blade proves to be both convenient and sophisticated. Running a script or accessing the desktop is also quite easily accessible. The deployment with the lightweight agent is also efficient, especially when I integrate it with our OS installer solution. Review collected by and hosted on G2.com.

Even though NinjaOne is one of the better RMM tools I have ever used, I have a few pain points and limitations. For example you can run scripts easily, but building if-this-then-that style automations across systems is still somewhat manual. On the other hand Reporting could be more granular, the built-in reports are useful but not highly customizable — especially if you need detailed executive or compliance reporting. The built-in remote access tool is reliable but lacks advanced features like multi-monitor management finesse, file transfer queues, or detailed session logging that some other platforms offer. Review collected by and hosted on G2.com.