NinjaRMM Reviews & Product Details

I can't limit this to just one item. I have used Ninja in the last two jobs. The ease of setting up monitors, software installations and running tasks on a per machine basis when something like a service crash occurs. Their implementation of Teamviewer makes remoting to a machine in my Organization as easy as clicking a single button. Review collected by and hosted on G2.com.

The lack of a space to make long term notes. Review collected by and hosted on G2.com.

All of the integration possibilities. I can manage my enterprise AV, a ticketing system, and my remote access system from a single application. The scripting engine is very powerful and versatile as well. Being able to create parameters that can be called from the UI via an input field awesome. It also does patching for OS and 3rd party software as well as making inventory a breeze! The recent addition of BitLocker key management is another great feature. Before I had to rely on Microsoft AAD to store they key for my users, so now i have another location for management, I think the biggest game changer for us though is being able to install software to machines regardless of their connection to a local domain. We run a very decentralized organization and users aren't always (read hardly ever) in the office or on the VPN. I can now manage software installs completely silently anywhere in the world as long as they have a network connection. Review collected by and hosted on G2.com.

I don't dislike it, but it would be great if NinjaRMM would pick up some of the features that a service like JumpCloud has. I get that they're first and foremost an RMM but it doesn't seem like a far leap to be a Daas provider. I also find their backup solution not super competitive in terms of pricing. $30 per server for 500GB of data and $5 per workstation for 50GB of data per month seems a bit on the high side. Amazon storage is cheap and so is Microsoft one drive. It would be nice to have this solution but I can't justify the cost overall for our org. Review collected by and hosted on G2.com.

We love the ability to provide comprehensive and instant support from a single pane of access - chiefly supported by useful integrations like "patch management" and "remote support technology (Teamviewer/Splastop). The mobile app has been invaluable for those "on the road" server reboots. Review collected by and hosted on G2.com.

We would like to see NinjaRMM continue to develop the features in the mobile app. We'd also like to see improvements to the reporting and the ability to create custom reports based on specific fields of data. We feel that the patching management is good, but has room for improvement as far as indicating which devices have failed to properly update, run patch scans, etc. There is basic functionality for these things, but the awareness to the MSP could be bolstered. Review collected by and hosted on G2.com.

NinjaRMM it is very functional and easy to use compared to other RMM's and we have tried quite a few of them, it integrates state of the art tools like Teamviewer for remote access and Webroot for threat detection. It gives you a fallback remote access tool (Splashtop) for when Teamviewer malfunctions or it is disabled by pesky users or application. Now with the addition of its cloud backup software it brings functionality to an entire new level. Additionally to this it is very very cost effective for the small / medium size MSP, much more cost effective that the other brand names. Review collected by and hosted on G2.com.

Honestly, and this very very subjective, we don't (never) liked the name, when you provide a management solution with "Ninja" customers sometimes could be puzzled, I respect their decision naming the product, it is just not very well seen sometimes. I personally can't care less about the name as I love the functionality, that is all what matters to us but some "while labeling" or "rebranding" optional of the product would be good to have. Review collected by and hosted on G2.com.

The NinjaRMM Software platform is simple and easy to use. It also allows for a lot of customization by allowing the use of standard scripting technologies instead of keeping you in a walled garden of their own. Also plenty of Integrations. Their customer support and their end-user focus with an easy voting system on future features and releases allow us to make it better. Review collected by and hosted on G2.com.

Sometimes releases of features can take a while for my taste - but that's part of development anywhere I guess. Review collected by and hosted on G2.com.

The UI for NinjaRMM is such a breath of fresh air after using several other platforms. Obviously functionality is important (which it has a ton of), but when you spend hours a day in your RMM Platform, you don't want it to look like it was programmed in 1998 (cough cough Continuum, SolarWindsRMM and Kaseya).

The day-to-day speed of the Interface is faster than any product I've used in its class. I also really enjoy how user-friendly it is. When we bring on a new tech - they don't have to go through some Online Academy for how to use the product. It's easy to use right out of the box and has a breadth of features that make the platform a pleasure to use.

Support is really good. I've only had to reach out to support maybe 5 or 6 times in 3 years. Phone Support is fast when I need it and the techs on very helpful. Email Support is just as responsive.

Lastly, the Roadmap is fairly aggressive and Ninja is adding great features (I've been with them approx 3 years). Review collected by and hosted on G2.com.

I really have to nitpick here, because there's little not to like. The Device Health graph on the main dashboard isn't hugely functional. It would be nice if it was even just clickable in the areas that need attention. The information displayed is easily available via search and reporting though.

My other nitpick is the Asset Management Reporting. I have clients I'd love to send these to on a monthly basis (and some that I do). It's a great report overall, but always includes the IPv6 details of each asset. It would be AWESOME if this could be customized to just include IPv4. It makes the report about 3x longer than it needs to be with this inclusion and it's visually detracting to have this huge blob of text on every page that isn't helpful to clients. Review collected by and hosted on G2.com.

With real-time device activity tap we can take care of alerts before they become problems. The way cloud-backup is integrated seamlessly with the platform is just great! Our clients love seen perfecly detailed reports every month, just give them piece of mind knowing a Ninja is working in the background keeping their bussines running flawlessly. We love it! Review collected by and hosted on G2.com.

Needs HelpDesk Ticket and email automation ASAP Review collected by and hosted on G2.com.

NinjaRMM has an amazing interface with a large feature set.

Managing updates is as simple as creating a new policy and applying it.

The interface is sleek and easy to use. We rarely have any issue finding anything we are looking for.

Customer access is a must have in today's world, and Ninja makes it easy.

The reports are concise where needed, or exhaustive if required. We have put the site through a massive test and it passed with flying colors.

Working with their sales and support teams has been a great experience. We had an issue with billing, but it was quickly resolved with no issue. It is very rare for us to find a company that provides support on the same level that our customers expect from us. Review collected by and hosted on G2.com.

The interface can be a bit buggy at times, requiring page reloads when the application has correctly pulled the data.

Splashtop, while mostly dependable, has errors like double chats. Splashtop seems to always be trying to upsell for the full feature set instead of the standard client they provide to RMMs Review collected by and hosted on G2.com.

It is a software that today, you can determine that is quite advanced, thanks to the performance and functionality offered by this system, I love NinjaRMM because we can access to use a prudent centralized management in all the computers that a company can acquire, in digital terms logically, which means, that offers an appropriate order, to contain a control of all the systematization's of the platform at general levels, highlighting that their remote controls of local equipment are efficient considerably. Review collected by and hosted on G2.com.

It would be incredible an implementation of direct access to its interface, for the computers in which it is frequently accessed, for the daily work they perform, which is a fantastic solution, to avoid all the long process of login that requires this software, being somewhat confusing and annoying, when it comes to consistency, highlighting that it is also useful, more options for reporting, to determine more thoroughly the progress and defects presented. Review collected by and hosted on G2.com.

The rapid and effective customer support in addition to the easy to navigate user interface. Additionally, the bitdefender integration makes it very easy to check crucial aspects of hardware security, stability, and health from the main dashboard without generating overwhelming information until the user chooses to dig deeper into a particular computer. Review collected by and hosted on G2.com.

The two aspects I disliked were our initial issues with TeamViewer integration (this was fixed by migrating to Splashtop and we haven't had issues since) and the fact that there is not built in function to delete a windows update across all devices. I believe that, given the inherent instability of Windows recently, this would be a fantastic feature that would save loads of time. Review collected by and hosted on G2.com.

If You are new on the world of Managed services, Ninja Support will grab your hand and walked You through the process, i think the key for a good platform is a good support and that's exactly what you will get from Ninja. the fact that they are partnering with Team Viewer makes it perfect for troubleshooting and address issues faster. Review collected by and hosted on G2.com.

Their platform can get confusing at a times, but they are constantly improving on that, If you don't pay attention on the steps you might find yourself lost on it. Review collected by and hosted on G2.com.

Easy of use and general functionality over the other RMMs that I have used. I also really enjoy the Tasks feature as it has made installing software across multiple systems a very easy thing. Review collected by and hosted on G2.com.

It would be nice to have a file distribution feature so that I don't always have to have a script. Review collected by and hosted on G2.com.

We used another RMM and it was painful to set up and deploy software without blowing up systems. It got so bad that when a zero-day came out we had to run to every site and patch computers (sneaker-net). Ninja RMM has been great. We patch and manage all of our sites and computers. It's easy to set up and use. The support team is great and very helpful. I like the fact new improvements and implementations are always coming out. I also have the NinjaRMM app on my iPhone so I can patch and get the alerting right there. Ninja RMM works well with our ticketing system. Just waiting on some new implementations to make it even better. Review collected by and hosted on G2.com.

There are some features that I would like for NinjaRMM to have and I have requested or its coming in a future implementation. Besides that I love the software. Review collected by and hosted on G2.com.

- easy of use

- easy to navigate user interface

- material design-like aesthetic

- fast customer support

- quick onboarding

- feature rich but not overwhelming

- automated scripts

-the phone app is also really great Review collected by and hosted on G2.com.

- during the two week trial, i was unable to use the platform for a few days straight. their support reps assisted me with these problems, and after an update, i no longer had issues. because I was unable to use the product for a couple of days, they rectified this by extending my trial by an extra two weeks. that has been the only hiccup during my 7 months of experience with Ninja. The representatives reach out regularly to announce feature updates or to ask if SysAdmins like myself need any help with any of their offered features. It feels good to have them care about their clients' successes Review collected by and hosted on G2.com.

NinjaRMM is easy to setup and use. It provides a lot of powerful functionality in a way that is easy to access. The built-in search allows you to search for a device by logged in user, which is a huge time saver!

Every advertised feature actually works, which isn't true for most other RMM platforms I have tried (SolarwindsMSP RMM, Atera, Syncro).

My favorite part of using NinjaRMM is the support team. They are quick to respond and have provided excellent support in every interaction I've had with them! Review collected by and hosted on G2.com.

Lacks some features of the bigger RMM platforms.

Network device monitoring is managed on the device with the NMS agent instead of the web console.

There's no NinjaPSA. I would love to see this added in the future. Review collected by and hosted on G2.com.

Ease of use, fast interface, easy to customize settings and reliable agent. Detailed view, excellent remote capabilities for working on endpoints without interrupting users.

Love the reporting and customization. Review collected by and hosted on G2.com.

No dedicated deployment tool, No support for linux, but they have advised this is coming in a future release. The third party tool they include for pushing out software is adequate, but doesn't support the installation or quite a few core products, i.e. MS Office Review collected by and hosted on G2.com.

I have been using Ninja for a while and it has made life so much easier. During lockdown I have still been able to support clients check and apply patches and jump on and give remote support using the excellent Splashtop remote control software.

It is fantastic value, support is great, whenever I have had an issue or a question the support team have responded quickly.

I really like the fact that they are constantly updating the product adding new features and being 100% cloud based means they do all the heavy lifting and we just get a fantastic product. Review collected by and hosted on G2.com.

No support for linux, but they have advised this is coming in a future release. The third party tool they include for pushing out software is ok but doesn't support the installation or quite a few core products, i.e. MS Office, but does handle the patching! Review collected by and hosted on G2.com.

From Integrations to ease of use with the system as a business owner it is nice as I can grab quick over views and see whats happening quickly. Review collected by and hosted on G2.com.

Missing ability to work on mobile devices. It is the one pain point we are starting to see more of. Review collected by and hosted on G2.com.

TeamViewer integration makes remote fixes incredibly easy. Proactive monitoring keeps me ahead of problems. Fewer surprises mean fewer urgent calls rearranging my day. Ninja keep my clients organized and easy to access from one central place. So much information all at my fingertips, with an easy to install client-side program. Review collected by and hosted on G2.com.

There were a few growing pains early on, but the Ninja team has stepped up and owned the problems every time. Things are considerably smoother these days. Everybody has trouble from time to time, but how they are handled reveals the character of a company. I'm glad to partner with Ninja. Review collected by and hosted on G2.com.

Ninja was so easy to setup. It's fun to tweak. The scripts are simple and there are even some basic templates. It tells me everything I need to know about a computer and what's going on.

The integrations have been a huge help. Their documentation is precise, easy to follow and accurate.

Our account manager actually cares and checks in on us every 2 weeks.

Good vendors are so rare, no matter the product. I'm not really sure I could love this product and this company any more than I do. Review collected by and hosted on G2.com.

The only things I can think that I wish was if Ninja made some their own basic ticketing system. That's not a complaint about the product at all, but the other partners they integrate are way more complicated and expensive than I'd like. I know Ninja would crush it if they made a simple one of their own that was tightly integrated with the Ninja portal.

Also, the NMS deployment is slightly clunkly. I would like Ninja to bring that in house too. Review collected by and hosted on G2.com.

Pricing, reliability, support, and customer service. Review collected by and hosted on G2.com.

It's not really a dislike, but the integrated cloudberry backup could allow more features. However, I've become less of a cloudberry fan over the years, and that has nothing to do with Ninja, or their integration.

I would love to see a PSA developed out of Ninja, since most RMM solutions are starting to include one. Review collected by and hosted on G2.com.

I am impressed by how consistent the Ninja interface is to use! It helps me keep ahead of support requests from my clients in a way no other RMM has done for me ( I’ve used 4 so far)! Review collected by and hosted on G2.com.

There’s a lot to Ninja. I have to admit I have not had time to self-train on all the features. It would be nice to have regular training sessions. OOPS! After I wrote this, I called my rep at Ninja and found out how easy it is to schedule a training session with a tech. I just spent an hour with Ethan and now I have a much more complete understanding of Ninja's capabilities. Review collected by and hosted on G2.com.

There are so many things we can do with this product. I truly am amazed. I have used other 'RMM', and use Group Policies galore! But this is amazing. Everything works. Its easy, fast, and powerful. I was hoping the hype about one engineer can manage hundreds of PC's was true - and it is! Further, I put in a feature request, and AJ - the VP Product Dev - responds within hours - the feature already exists and showed me how to use it! Review collected by and hosted on G2.com.

When you reinstall the OS on a PC that already had the agent, it creates another ID for that same PC and you have to figure out which PC is 'the old one that got wiped' and which is 'the new one to keep'. But once you do, just delete the old one. Review collected by and hosted on G2.com.