NinjaOne Reviews & Product Details

I use NinjaOne daily to manage and monitor dozens of company desktops and laptops. The software is user-friendly, allowing for quick deployment and straightforward installation of the monitoring agent. Once set up, I can easily oversee our systems remotely thanks to its detailed reporting capabilities that provide insights into system health, status, and utilization. The integration with Team Viewer simplifies the remote troubleshooting process significantly. Each morning, my routine starts with logging into NinjaOne's clean and intuitive web interface, giving me the immediate confidence that all of our devices are current with the latest software and OS updates and are fully secure. Additionally, our account manager has been extremely proactive, consistently reaching out to offer support and ensure we have all the information we need! Review collected by and hosted on G2.com.

While NinjaOne was more expensive compared to other RMM solutions our team evaluated, the professionalism and value it provides absolutely justifies the cost. Review collected by and hosted on G2.com.

NinjaOne offers a wide range of tools for remote desktop services, making it easy to apply changes without interrupting the end user. I also like that you can write scripts in CMD or PowerShell, and that Ninja provides a library of ready-made scripts that can be deployed to a computer almost instantly. From the available windows, you can open File Explorer and Task Manager, which helps you quickly pinpoint deeper issues, such as memory leaks. The platform is straightforward to learn, and most key functions are clearly displayed on the dashboard. Customer support has been excellent as well, with one-to-one sessions in addition to standard technical support. As someone who uses the full feature set regularly, I rarely run into problems. Review collected by and hosted on G2.com.

When remotely connected to a user, there are no chat logs available. As a result, the technician has to either take screenshots or manually copy the conversation across. Review collected by and hosted on G2.com.

Automations work as expected, patching (software and OS) is reliable, Ninja Remote is easy to use for both us and end user, remote powershell/cmd works well too. (There's now even background remote so we can log on and view event viewer for example without disturbing end user). NinjaOne is very easy to set up, customer service is fantastic and I often hear from my account manager who wants to check in with us. Active Discord community where both other customers and NinjaOne staff are on hand to assist. I am able now as well to remote into my Linux devices!

I like how I can see everything in one portal and that they are always adding new features. Even better is we can SSO onto the platform and it supports passkeys!

We are using it for documentation and our IT knowledge base and it is good to have everything in one place for our techs. I am also using it for vulnerability management between Defender and Crowdstrike as it's good to have everything in one place on the system I can actually do remediation work on and patching.

I have recently started testing backups with my NAS and this was so easy to set up, I am speechless! We use it to backup our servers too (even Linux now!) and even doing an image back up lets us go on and download individual documents for when a user has 'misplaced' something and we don't want to do a full server recovery. Although it does let us do a full recovery too easily using the tool that NinjaOne provide. That has worked well with our vSphere environment and provided a full server image recovery.

I use NinjaOne every day and I honestly would be lost without it as would my team. Review collected by and hosted on G2.com.

Devices that are offline are shown as unhealthy on the dashboard which I would prefer to not be included in the statistics. It does let me customise other health information though which is good.

I wish I could run patching/scripts on a scheduled basis if its missed, I think this is an upcoming feature... Review collected by and hosted on G2.com.

NinjaOne has updated and now has the ability to remote support Linux, I haven't tested it yet but I am glad to see the feature starting to be rolled out for more linux support. Also as mentioned before the new NinjaOne Connect which I am hoping to try out but will helpful in some instances. Review collected by and hosted on G2.com.

make a custom device list/filter from an excel upload, we sometimes need to run a script on a certain set of computers that we have as a list in excel. Review collected by and hosted on G2.com.

I really like how simple and easy NinjaOne is to use. The implementation was straightforward and didn’t require a lot of time or complexity, which is a big plus. I use it every day because it’s reliable and makes remote management and automation effortless. The integration with other tools is smooth, so everything works together without headaches. Overall, it’s fast, intuitive, and helps me focus on my work instead of managing the platform. Their support team is also responsive and helpful whenever I need them. Review collected by and hosted on G2.com.

I absolutely love everything about this product and honestly can't think of anything I dislike. Review collected by and hosted on G2.com.

We were looking for primarily a patching solution and took a look at a few different products out there. We did a demo of NinjaOne and really liked the ease of use, the ease of installing agents when adding a new endpoint. We also love the extra features like being able to easily schedule reboots for later, run powershell commands remotely, uninstall apps remotely, etc... It is also nice to see who logged into an endpoint last (and have a time stamp) to help us narrow down problems or "problem users" in our company. I use Ninjaone everyday for a variety of tasks. It was easy to set up at our company and get up and running quickly. We haven't had to call customer support yet, so I have no comment on that. But all in all, it has been a life saver for me to automate some of my daily tasks! Review collected by and hosted on G2.com.

We haven't really seen any downsides to NinjaOne yet--It's been able to do everything we need it to do. Review collected by and hosted on G2.com.

We've used other options in this arena and hands down Ninja One offers the greatest power with the most simple interface you could want. It does what is advertised which is not the experience we had with our previous vendor. More importantly, when you have a question there are significant resources available as well as real people that are there to help. We had a few questions during our roll out and I was hesitant to move forward with information I found on my own. A quick email later and we had confirmation from the NinjaOne support team before I was back from lunch.

We are also leaning on NinjaOne as part of our Disaster Recovery plan. Drop shipping a laptop to a user, having them run the NinjaOne installer, and then we are good to go. NinjaOne scans the computer, finds everything the user is missing based on policy we set, and then begins the download/install of all necessary company apps. Unbelievably easy. Review collected by and hosted on G2.com.

Perhaps the marketing team might need to up their game so we would have known about NinjaOne sooner ;) Review collected by and hosted on G2.com.

We truly enjoy the visibility and control over our endpoint fleet that NinjaOne provides. The UI is straightforward and designed clearly enough that even younger technicians can understand it and navigate with ease. Review collected by and hosted on G2.com.

There’s an asymmetry in vulnerability management when integrating apps, whether from WinGet or official libraries. Review collected by and hosted on G2.com.

Ninja has changed our business' ability to remotely support our clients with it's speed, reliability and functionalities. Ninja really focuses on the core functions of an RMM tools and has worked with care to perfect the day to day things, and as people in the MSP space know every second counts.

On top of this, the account management from Izgi has been superb. She's made sure we have regular check ins on a consistent basis and has gone beyond the scope of an account manager many times by drilling further into our businesses success and offering advice and materials to further the growth of our business.

All in all, a fantastic product with fantastic support to go along with it. Review collected by and hosted on G2.com.

So far, I haven't found anything I dislike about the product majorly. A lot of the areas I may have difficulty with are merely just learning curves on my part. Review collected by and hosted on G2.com.

Being able to monitor the status of these devices at all times, act on them, and automate processes through tasks, all centralized in a single tool, is very useful. The integration with Bitdefender works very well and greatly facilitates user support, both through a remote connection and by managing certain aspects of the devices in the background, without interfering with the user's work. Review collected by and hosted on G2.com.

From my point of view, the ticket system still has room for improvement. In particular, the searches and the way the results are presented do not seem to me to be fully adjusted. Additionally, I don't consider the format of the responses to customers to be optimal either; I think it could be clearer, more practical, and easier to read. Review collected by and hosted on G2.com.