# Kore.AI Reviews **Vendor:** Kore.ai **Category:** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations) **Average Rating:** 4.6/5.0 **Total Reviews:** 474 ## About Kore.AI Kore.ai, a leader in enterprise AI, accelerates business outcomes from AI with agentic AI applications built on the industry-leading Kore.ai Agent Platform. Its growing catalogue includes pre-built solutions for banking, healthcare, and retail; horizontal applications for IT, HR, and recruiting; and marketplace that help enterprises deploy AI agents quickly across additional industries and use cases. Open and agnostic by design, Kore.ai gives organizations flexibility in choosing AI models, cloud infrastructure, and enterprise systems. Trusted by nearly 500 Global 2000 companies, Kore.ai enables secure, scalable AI adoption worldwide. With its roots grounded in the Enterprise, Kore.ai brings years of experience in AI applications for customer service, workplace productivity and process automation. The company has a strong patent portfolio in the AI space and has been recognized as a leader and an innovator by top analysts. Headquartered in Orlando, Kore.ai has a network of offices to support customers in India, the UK, the Middle East, Japan, South Korea, and Europe. Visit Kore.ai to learn more. ## Kore.AI Pros & Cons **What users like:** - Users appreciate the **ease of use** of Kore.AI, enabling effortless configurations and chatbot development for beginners. (209 reviews) - Users appreciate the **extensive range of features** in Kore.AI, making development and integration seamless and efficient. (118 reviews) - Users appreciate the **user-friendly chatbot development** on Kore.AI, enjoying its simplicity and robust features for seamless integration. (98 reviews) - Users value the **effortless integration** capabilities of Kore.ai, enhancing their productivity with third-party APIs. (85 reviews) - Users value the **easy integrations** of Kore.AI, enabling seamless connectivity with third-party APIs and multiple channels. (74 reviews) - Users praise the **user-friendly interface** of Kore.AI, making chatbot creation and configuration effortless and enjoyable. (72 reviews) - Users praise the **easy creation** of bots with Kore.AI, benefiting from its user-friendly features and templates. (70 reviews) - Easy Setup (70 reviews) - Intuitive (64 reviews) - Helpful (60 reviews) **What users dislike:** - Users find the **learning curve steep** with Kore.AI, particularly due to outdated documentation and version complexities. (47 reviews) - Users face **usage limitations** such as inconsistent variable naming and inadequate IVR channel support, complicating development. (43 reviews) - Users report **slow performance** , experiencing significant latency and lag that undermine the overall effectiveness of Kore.AI. (40 reviews) - Users often experience **slow loading** times with Kore.AI, leading to frustration and unpredictable platform behavior. (32 reviews) - Users experience significant **software bugs** that lead to crashes, impacting their overall development process on Kore.AI. (29 reviews) - Users find **poor documentation** as a major issue, especially regarding integration details for Kore.AI. (27 reviews) - Users experience **performance issues** with Kore.AI, citing slow loading times and lags during development activities. (26 reviews) - Missing Features (24 reviews) - Bug Issues (22 reviews) - Complexity (20 reviews) ## Kore.AI Reviews ### 1. Smart No-Code AI That Deflects Tickets and Delivers Clear ROI **Rating:** 5.0/5.0 stars **Reviewed by:** Achyuth Kumar K. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Kore.AI?** It offers no-code, drag-and-drop features, along with extensive support for deploying the app across various channels. AI is smart enough to understand messy, natural language rather than just acting like a basic FAQ bot. The ROI is clear: it deflects a ton of manual support tickets, making the investment well worth it for any team looking to scale. The training support was amazing. **What do you dislike about Kore.AI?** Even though it’s "no-code," the interface is so packed with advanced features that it feels cluttered and overwhelming for a beginner. It takes a lot of time to truly master how to build complex flows without hitting a wall. I’ve also run into some performance lag when the bot is trying to pull data from multiple integrations at once, it can cause a noticeable delay in the chat, which isn't ideal for a smooth user experience. **What problems is Kore.AI solving and how is that benefiting you?** The biggest benefit has been the "self-service" aspect, customers get instant answers to things like order tracking, order details without waiting in a queue. **Official Response from Srinivas Borra:** > Hi Achyuth, Thank you for such a thorough and thoughtful review! We're thrilled to hear that our no-code, drag-and-drop capabilities and multi-channel deployment are working well for your team. It's especially rewarding to know that the AI is handling natural, messy language effectively rather than just acting as a basic FAQ bot, that's exactly the intelligence we've worked hard to build in. The ROI you're seeing through ticket deflection and the self-service experience you've enabled. Giving customers instant answers on order tracking and details without waiting in a queue is precisely the kind of outcome we aim to deliver. We're also glad the training support made a positive impression! We appreciate your honest feedback on the interface feeling cluttered and overwhelming for beginners. You're right that the sheer depth of features can make the initial experience feel like a lot to take in, and we are actively working on improving the onboarding experience and simplifying navigation to make the platform more approachable without sacrificing its power. Regarding the performance lag when pulling data from multiple integrations simultaneously, thank you for flagging this. We understand how critical response speed is for a smooth user experience, and our engineering team is focused on optimizing integration performance to reduce those delays. We'd also encourage you to reach out to our support team so we can look into your specific setup and help tune it for better performance. We truly value your partnership and feedback, it helps us build a platform that works better for everyone. Thank you for being a part of the Kore.ai community! Cheers, Kore.ai ### 2. A Great First Platform for Learning and Building Chatbots **Rating:** 4.5/5.0 stars **Reviewed by:** Yashwanth K. | Associate Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Kore.AI?** This is the first platform I’ve ever used to learn, try things out, and build chatbots. Because of that, I genuinely liked everything about it. **What do you dislike about Kore.AI?** One thing I don’t like about Kore.AI is the agent node performance during chat conversations. At times, the agent node stops working, and we have to log out and log back in, and also refresh the page, to get it working again. **What problems is Kore.AI solving and how is that benefiting you?** So far, I’ve learned about automation AI, contact center AI, and a little bit about search AI. I find all of these areas quite useful for many real-time applications that people use in day-to-day life. **Official Response from Srinivas Borra:** > Hi Yashwanth, Thank you so much for sharing your journey with Kore.ai, it truly means a lot to us to have been your first platform for learning and building chatbots! Hearing that you enjoyed the experience from the very start is incredibly encouraging for our entire team. It's wonderful to know that you've been exploring Automation AI, Contact Center AI, and Search AI, and finding real-world relevance in each of these areas. That's exactly the kind of hands-on discovery we hope every user experiences on our platform. We appreciate you highlighting the agent node performance issue during chat conversations. We understand how disruptive it can be to have to log out, log back in, and refresh just to get things working again, and we sincerely apologize for the inconvenience. Our engineering team is actively looking into stability improvements for the agent node, and your specific feedback will help us prioritize and address this more effectively. In the meantime, if you face this issue again, please don't hesitate to reach out to our support team. We'd love to help troubleshoot and ensure a smoother experience for you. Thank you again for your trust in Kore.ai, and we look forward to supporting you as you continue to grow and build! Cheers, Kore.ai ### 3. Comprehensive Automation and Seamless Bot Development **Rating:** 4.0/5.0 stars **Reviewed by:** Pratik M. | Chatbot Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2025 **What do you like best about Kore.AI?** What I appreciate most about Kore.ai is its comprehensive end-to-end automation capabilities. I am particularly impressed by how the XO Platform brings together no-code bot development, advanced NLP, dialog management, APIs, and workflow automation within a single, unified environment. This integration makes it highly efficient to design, test, deploy, and scale enterprise bots. **What do you dislike about Kore.AI?** Kore.ai could enhance its Search and Language features. At times, the SearchAssist results seem inconsistent, particularly when dealing with content that contains similar keywords or when indexing large data sets. Furthermore, switching languages within workflows is not always smooth; it often demands additional effort to preserve context when users change languages during a conversation. Addressing these issues would further strengthen the platform. **What problems is Kore.AI solving and how is that benefiting you?** Kore.ai addresses significant automation and conversational AI challenges by offering a comprehensive platform for creating intelligent virtual assistants without the need for extensive coding. It enables the automation of customer support, the optimization of business workflows, and a reduction in manual tasks. Thanks to its robust NLP capabilities, advanced dialog management tools, and support for multi-channel deployments, I am able to develop scalable and consistent bot experiences much more efficiently. This leads to notable improvements in productivity, shorter development cycles, and enhanced customer engagement for enterprise clients. ### 4. Supportive Instructor and Clear Documentation Make Learning Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Doaa S. | Dynatrace Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** January 09, 2026 **What do you like best about Kore.AI?** 1- The professional instructor Suman Gurram is supportive and explains the topic in an easy manner 2- The Kore.AI documentation is understandable and easy to follow in implementation 3 - The recorded sessions are helpful 4- Ease of integration with 3rd party 5- the number of created application is unlimited 6- the trial days are reset with each new application **What do you dislike about Kore.AI?** 1- in the platform, I can't delete the unused components that I created by mistake or no longer used, such as: node, message, entity ...etc. **What problems is Kore.AI solving and how is that benefiting you?** it helps me in creating my first AI agent that understood the conversation and rich of different resources (FAQ, documents, websites and CSV), by this feature my agent will understand the user's intent to rely on AI Fastly and easy ### 5. Powerful Conversational AI Platform with Impressive Enterprise Features **Rating:** 5.0/5.0 stars **Reviewed by:** Chetan P. | System engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2026 **What do you like best about Kore.AI?** Kore.AI stands out for its robust and highly customizable conversational AI platform tailored for enterprise use. The best aspect is its low-code/no-code interface, which allows both technical and non-technical users to build intelligent virtual assistants efficiently. The platform supports omnichannel deployment, advanced NLP capabilities, and integrations with major enterprise systems (like Salesforce, ServiceNow, and Microsoft Teams), making it highly versatile. **What do you dislike about Kore.AI?** While Kore.AI is a powerful platform, it does come with a few drawbacks. The most notable is its steep learning curve—especially for users who are new to conversational AI or enterprise-level platforms. Despite offering a low-code interface, mastering the full feature set (like advanced NLP configurations, custom integrations, and conversation flows) can take time and often requires technical expertise. **What problems is Kore.AI solving and how is that benefiting you?** Kore.AI solves the problem of inefficient, slow, and costly customer and employee support by using conversational AI to automate routine interactions. You get faster answers, 24/7 support, and smoother interactions with companies—without waiting on a human for simple requests. **Official Response from Srinivas Borra:** > Hey Chetan, Thank you for sharing such a thoughtful and balanced review. We truly appreciate you taking the time to highlight both the strengths of the Kore.ai platform and the areas where users may need more support as they get started. We’re glad to hear that our low-code/no-code capabilities, enterprise-grade NLP, omnichannel support, and integrations with systems are delivering value for you. Kore.ai is designed to give organizations the flexibility to build sophisticated conversational experiences while scaling across complex enterprise environments, and it’s encouraging to know these features are making a difference. You also raise an important and valid point about the learning curve. Because Kore.ai offers deep customization, advanced NLP tuning, and extensive integration options, there is an initial investment in learning, especially for users who are new to conversational AI or enterprise platforms. To address this, we continue to expand our onboarding resources, documentation, tutorials, and training programs to help users progressively build expertise, from simple assistants to highly advanced use cases. Our goal is to make it easier for teams to unlock the platform’s full potential at their own pace. We’re especially pleased that Kore.ai is helping reduce inefficiencies in customer and employee support by automating routine interactions and enabling faster, always-on assistance. Delivering quicker responses, smoother experiences, and reduced operational costs is exactly the outcome we aim to support for our customers. Thank you again for your feedback. Reviews like yours help us continue to improve the platform and better support our user community. Cheers, Team Kore.ai :) ### 6. Impressive AI Automation, But Needs Better Adaptability **Rating:** 3.5/5.0 stars **Reviewed by:** Anudeep K. | Programmer Analyst Trainee, Enterprise (> 1000 emp.) **Reviewed Date:** October 30, 2025 **What do you like best about Kore.AI?** The new AI features integrated into the system are a significant improvement. The way AI is used to automate tasks, such as in search and automation within the chatbot, is truly impressive. **What do you dislike about Kore.AI?** The system definitely needs improvement. I encountered several bugs in the latest version of XO. For example, the sub intent feature did not function as expected, and there were occasions when the chatbot crashed and failed to perform as it should. **What problems is Kore.AI solving and how is that benefiting you?** Kore.ai offers a range of features that make it easy to use and require fewer people for development. Additionally, it simplifies the process of monitoring issues and identifying errors. ### 7. Thee most developer friendly platform ever for IVA development **Rating:** 5.0/5.0 stars **Reviewed by:** Irul M. | senior engineer, Enterprise (> 1000 emp.) **Reviewed Date:** April 10, 2026 **What do you like best about Kore.AI?** Everything from design to build to deployment to testing,all are integrated in a single platform which reduces the hurdles faced by we developers. Low code platform with place to analyse bot performance are really helpful in real time monitoring. **What do you dislike about Kore.AI?** Adding templates and images for enumeration list entity needs some additional work which could be taken care of. More features for IVR will be cherry on cake if available.Try to add an inbuilt non relational database also along with existing database. **What problems is Kore.AI solving and how is that benefiting you?** NLP engine is really good even after few shortcomings and some real time customer issues are addressed and solved within very less time because of developer friendly environment. **Official Response from Srinivas Borra:** > Hi Irul, Thank you for such an enthusiastic review! Being called the most developer-friendly platform for IVA development is truly an honour, and it means the world to our team who works hard to make that a reality. We're glad to hear that our end-to-end integrated environment, from design and build to deployment and testing, is helping reduce friction for developers like yourself. Knowing that our low-code approach and real-time bot performance analytics are making a difference in your day-to-day work is exactly the kind of feedback that keeps us going. It's also great to hear that our NLP engine is delivering strong results and helping resolve real-time customer issues quickly. That speed-to-resolution in a developer-friendly environment is something we're proud of. Thank you for your very specific and constructive suggestions; they are genuinely valuable. We've noted your feedback on templates and images for enumeration list entities, enhanced IVR features, and the addition of a built-in non-relational database. These are excellent ideas and we will be sure to pass them along to our product team for consideration in future roadmap planning. We truly appreciate your continued support and partnership with Kore.ai. Keep the feedback coming — it helps us build a better platform for developers everywhere! Cheers, Kore.ai ### 8. Effortless Low-Code Development with Flexible Customization with Pro-Code, Support Could Improve **Rating:** 4.0/5.0 stars **Reviewed by:** vipul p. | Architect, Enterprise (> 1000 emp.) **Reviewed Date:** October 30, 2025 **What do you like best about Kore.AI?** The most valuable aspect of the Kore.AI platform ecosystem is how easy it is to develop solutions using its low-code and no-code features, while still offering the flexibility for customization through pro-code capabilities. Additionally, it supports integration with various middleware systems like botkit and webSDK, among others. Kore.ai strikes an ideal balance between low-code/no-code tools for quick development of virtual agents and automation systems, and giving developers the control they need for more advanced customization. **What do you dislike about Kore.AI?** From a business perspective, I don't find any features in Kore.ai that I particularly dislike. On the other hand, as a developer, I have observed that new support tickets may occasionally take some time to be addressed. Still, considering how mature the Kore.ai platform is and the size of its client base, some delays are understandable, especially when weighed against the extensive feature set it offers. **What problems is Kore.AI solving and how is that benefiting you?** Kore.ai assisted us in automating a variety of use cases related to HR, ITSM, and our internal knowledge base, which has improved productivity and efficiency for different stakeholders within the organization. Additionally, the agent-building capabilities of Kore.ai enabled us to automate workflow approvals, resulting in a 30% increase in approval rates. The implementation of Kore.ai's contact center has also enhanced customer satisfaction by resolving queries more efficiently and has allowed our customer support teams to use their time more effectively. ### 9. Its a quite one of the good platforms to develop a bot and integration it to other apps. **Rating:** 5.0/5.0 stars **Reviewed by:** Kodeeswaran C. | Senior IVA developer, Enterprise (> 1000 emp.) **Reviewed Date:** November 08, 2024 **What do you like best about Kore.AI?** Integration with other apps and simple UI. It is so simple as it is having a straight forward approach in developing the bot.Implementing the bot is also so simple, all you need is a url thats all. Customization of the bot is a highlight. **What do you dislike about Kore.AI?** Not much but a little improvement is needed in processing the utterances and training the bot. **What problems is Kore.AI solving and how is that benefiting you?** The problem which we faced was L1 support so we came with an idea to develop an agent to cut out the time of the response. So after implementing the idea as a solution using kore ai, we see a dramatic change from customer as they got impressed by the bot. Using the bot we are able to provide voice support also and add on to that we are able to connect multiple apps across platforms, using that we are able to perform multiple operations at ease. **Official Response from Srinivas Borra:** > Hi Kodeeswaran C, It’s great to hear that our platform’s integration capabilities, simplicity in bot development, and customization features have enhanced your experience. We’re also glad to know that using the platform for L1 support has made a significant positive impact, allowing for faster responses, voice support, and seamless multi-platform integration. Your feedback on the improvement of utterance processing and bot training is valuable, and we’ll certainly look into optimizing those areas to make your experience even better! Cheers, Team Kore.ai :) ### 10. Intuitive Platform for Learning Conversational AI, with Room for Free Tier Improvements **Rating:** 5.0/5.0 stars **Reviewed by:** ANKIT S. | Programmer Analyst Trainee, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** October 29, 2025 **What do you like best about Kore.AI?** I recently completed the Conversational AI course using Kore.AI and also built a few projects based on what I learned—and I have to say, I genuinely loved the experience. What stood out to me the most was how easy and intuitive the platform is. Even as someone still growing in the AI space, I found it incredibly helpful for understanding how conversational bots work. The tools and features are well thought out, and the platform gives you a lot of flexibility whether you're working with no-code or diving into custom logic. The course itself was well-structured, and the hands-on approach helped me apply what I learned directly into real-world projects. I especially appreciated how Kore.AI supports integration with various systems and offers strong NLP capabilities—it made my bots feel smart and responsive. Overall, Kore.AI has been a game-changer in my learning journey. If you're exploring conversational AI, I highly recommend giving it a try. It’s not just a tool—it’s a complete ecosystem for building intelligent, scalable, and impactful AI solutions. **What do you dislike about Kore.AI?** While I really enjoyed using Kore.AI and found it very useful for learning and building projects, there are a few small things that could be better. Some advanced features take a bit of time to understand, and the interface can occasionally feel slow when working on complex bots. Also, having more flexibility in the free tier would be great for learners. But overall, it’s a solid platform and I’d still highly recommend it! **What problems is Kore.AI solving and how is that benefiting you?** Kore.AI is solving the challenge of building smart, human-like conversations between users and systems. For me, it made learning and creating conversational bots much easier. I was able to build real-world projects without needing deep coding skills, and it helped me understand how AI can automate tasks, improve user experience, and save time. It’s a great tool for anyone looking to get hands-on with conversational AI. ### 11. Powerful Conversational AI Platform with Some Complexity for Deep Customization **Rating:** 5.0/5.0 stars **Reviewed by:** Ismael R. | Sales Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2025 **What do you like best about Kore.AI?** As a software developer, what I appreciate most about Kore.ai is its comprehensive conversational AI platform that simplifies the entire bot building lifecycle. I particularly value the ability to design, train, deploy, and analyze virtual assistants all within a single environment. The flexibility it offers to integrate Large Language Models (LLMs) and combine their strengths with the platform's proprietary NLU (Natural Language Understanding) models is a huge advantage. This allows me to quickly create robust, scalable, and contextual conversational experiences, significantly reducing development complexity and accelerating time-to-market. It's a powerful tool for orchestrating complex, enterprise-level bots **What do you dislike about Kore.AI?** As a developer, what I dislike most about Kore.ai is that, despite its great power and abundance of features, the platform can sometimes feel too complex or a bit rigid when I try to make very deep customizations or utilize agile development workflows. **What problems is Kore.AI solving and how is that benefiting you?** Kore.AI solves the problem of complexity and time-to-market in developing conversational AI at an enterprise scale. For me as a developer, this translates into the direct benefit of accelerated development and reduced integration effort. Instead of building the complex NLU, backend, and orchestration infrastructure from scratch, I can use their low-code platform and pre-built connectors for enterprise systems (CRM, ERP, etc.). This allows me to focus on the business logic and user experience, delivering end-to-end virtual assistant solutions that are inherently scalable and secure much faster than with traditional development. ### 12. Powerful NLU with Flexible Integration, Some Learning Curve **Rating:** 5.0/5.0 stars **Reviewed by:** MD Tokon S. | Social Media Manager & SEO Specialist, Professional Training & Coaching, Small-Business (50 or fewer emp.) **Reviewed Date:** January 07, 2026 **What do you like best about Kore.AI?** I like Kore.AI for its strong capabilities and excellent integration options, which are essential for serious AI automation projects. The powerful NLU ensures accurate understanding of user intent, while the flexible low-code platform makes it easy to build, scale, and deploy enterprise-grade conversational bots quickly with minimal development effort. It also automates support and workflows across channels while seamlessly integrating with enterprise systems. Moreover, using Kore.AI alongside CRM systems, ticketing tools, and internal workflows enhances real-time conversational experiences. **What do you dislike about Kore.AI?** Some advanced features have a learning curve for new users, and the documentation should be more transparent and detailed to make onboarding and planning easier. Advanced features would be easier to use with more detailed, use case-driven documentation, clearer examples, and stronger in-product guidance for complex workflows and integration. **What problems is Kore.AI solving and how is that benefiting you?** Kore.AI solves the challenge of scaling intelligent conversations by automating support and workflows. Its strong NLU ensures accurate intent understanding, and the low-code platform lets me build and scale complex conversational experiences quickly. ### 13. All-in-One Conversational AI Platform with Flexible Bot Customization **Rating:** 5.0/5.0 stars **Reviewed by:** ANSHUL K. | Project Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Kore.AI?** It offers a complete AI-based conversational AI platform where we can design bots, train NLU, integrate with backend systems, and monitor performance all in one place. This gives developers the flexibility to customize as needed. **What do you dislike about Kore.AI?** Nothing as of now—I don’t dislike anything about Kore.AI at this time. **What problems is Kore.AI solving and how is that benefiting you?** It solves the challenge of scaling human-like conversations across enterprise systems by automating customer and employee interactions through intelligent virtual assistants. It helps me by reducing the manual effort required to handle repetitive queries, enabling faster integration with backend systems, and allowing me to build and customize conversational AI chatbots efficiently. **Official Response from Srinivas Borra:** > Hi Anshul, Thank you for your kind and detailed review! We're thrilled to hear that our all-in-one platform is hitting the mark for you — from bot design and NLU training to backend integration and performance monitoring. Giving developers that complete, unified experience with the flexibility to customize is something we've invested deeply in, and it's great to see it making a real difference. It's equally rewarding to know that Kore.ai is helping you scale human-like conversations across enterprise systems, reduce manual effort on repetitive queries, and speed up backend integrations. That's precisely the kind of impact we aim to deliver for every customer. Having nothing to dislike is the best compliment we could ask for, and it motivates us to keep pushing the boundaries of what our platform can do. We remain committed to continuously enhancing the experience so it only gets better from here. Thank you again for being a valued part of the Kore.ai community. We look forward to supporting your journey ahead! Cheers Kore.ai ### 14. Effortless Conversational Flow Creation with Intuitive Multi-Channel Support **Rating:** 5.0/5.0 stars **Reviewed by:** G N. | Programmer Analyst Trainee, Enterprise (> 1000 emp.) **Reviewed Date:** November 06, 2025 **What do you like best about Kore.AI?** The platform allows you to create complex conversational flows with ease, requiring minimal coding. It also offers built-in support for multiple channels. The natural language processing is reliable, and the user interface is straightforward and user-friendly for both developers and business users. **What do you dislike about Kore.AI?** At times, the user interface feels somewhat clunky, particularly when handling large bot flows. Additionally, debugging more complex conversations is not always intuitive, and I find that the documentation lacks sufficient detail for advanced use cases. **What problems is Kore.AI solving and how is that benefiting you?** Kore.ai has streamlined both customer and employee interactions by using intelligent chatbots. In my experience, it has significantly lessened the manual work involved in addressing repetitive questions and has led to faster response times. Additionally, I’ve found it much simpler to deploy bots on various platforms without the need to rebuild them each time. ### 15. Time-Saver with Low-Code Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Issa H. **Reviewed Date:** February 13, 2026 **What do you like best about Kore.AI?** I like that Kore.AI solves many problems and saves time. The low-code feature is really beneficial, as it saved me time. It helps me by not needing to rewrite prompts or scripts, and if I need to copy a node, it saves even more time. **What do you dislike about Kore.AI?** It should be easier to move nodes between dialogs so that I don't have to rewrite anything. Adding a copy-paste feature would help simplify the work and reduce time. Also, I think more videos in the academy would make learning easier, providing more detail than just reading. **What problems is Kore.AI solving and how is that benefiting you?** Kore.AI saves me time by solving many problems with its low-code features and copy-paste functionality. It prevents rewriting prompts and scripts, simplifying work. ### 16. Powerful, Flexible Bot Builder with Robust Dialog Management and Integrations **Rating:** 4.5/5.0 stars **Reviewed by:** Swaraj K. | Chatbot Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2026 **What do you like best about Kore.AI?** It is powerful and flexible bot building platform. It offers robust dialog management, seamless integration capabilities, customizable workflows and strong support for automation AI usecases. **What do you dislike about Kore.AI?** Debugging issues especially related to session handling and publishing. Clearer documentation for advanced configurations. **What problems is Kore.AI solving and how is that benefiting you?** We can easily built conversation flows. It will reduces load on humans by giving accurate results 24/7. **Official Response from Srinivas Borra:** > Hi Swaraj, Thank you for your detailed and valuable feedback! We're glad to hear that you find Kore.ai's bot-building platform powerful and flexible. Knowing that our dialog management, seamless integrations, customizable workflows, and automation AI capabilities are making an impact for you is truly rewarding. It's also great to hear that Kore.ai is helping you build conversation flows efficiently and reducing the load on your team by delivering accurate, 24/7 responses. That round-the-clock reliability is something we're proud to offer. We hear your concerns around debugging, particularly with session handling and publishing, and we understand how time-consuming those issues can be for a developer. Our engineering team is actively working to improve the debugging experience and make those processes more transparent and intuitive. Your feedback helps us zero in on the areas that matter most. Regarding documentation for advanced configurations, that's a very valid point. We are continuously expanding and refining our documentation, and we will make sure your feedback is shared with the team to prioritize clearer guidance for complex use cases. In the meantime, please don't hesitate to reach out to our support team for any specific debugging challenges, we're always happy to help. Thank you for being a valued Kore.ai user, Swaraj. We look forward to continuing to support your work! Cheers, Kore.ai ### 17. Excellent for Building Voice Bots, Web Bots, and Agents with Internal or External LLMs **Rating:** 5.0/5.0 stars **Reviewed by:** Devender Reddy M. | Sr Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2026 **What do you like best about Kore.AI?** Creating Voice Bots , Web Bots and Agents using external and Internal LLMS **What do you dislike about Kore.AI?** High Cost and Hidden Fee and Platform complexicity **What problems is Kore.AI solving and how is that benefiting you?** While writing large script in script node we cant find contrl F in the Window. **Official Response from Srinivas Borra:** > Hi Devender, Thank you so much for taking the time to share your detailed feedback and for updating your review! We're thrilled to hear that you've had a great experience building Voice Bots, Web Bots, and Agents using both external and internal LLMs. Enabling seamless bot and agent development is at the core of what we do, and it's wonderful to know the platform is delivering value for you. We sincerely appreciate your candid feedback on pricing and platform complexity. We understand that cost transparency and ease of use are critical, and we are continuously working to improve our pricing communication and simplify the overall platform experience. Your input helps us prioritize the right improvements. Regarding the Ctrl+F functionality in the Script Node, that's a very valid point, and we can see how the absence of a search shortcut can slow down productivity when working with larger scripts. We have noted this as a feature enhancement request and will pass it along to our product team for consideration in an upcoming release. We truly value your partnership and are committed to making your experience with Kore.ai even better. Please feel free to reach out to our support team at any time. We're always here to help. Cheers, Kore.ai ### 18. Flexible AI with Seamless LLM Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Lance S. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Kore.AI?** I like Kore.AI's flexibility, which allows me to adapt to different projects easily. I also appreciate its tight integration with LLMs, which helps in understanding different languages across multiple places. This integration significantly enhances the capabilities of Kore.AI for my projects. **What do you dislike about Kore.AI?** We could get quicker resolution on support tickets **What problems is Kore.AI solving and how is that benefiting you?** Kore.AI eliminates the need for additional people answering the phone in our call center projects eliminate data entry errors. **Official Response from Srinivas Borra:** > Hi Lance, Thank you for your thoughtful review and for highlighting what makes Kore.ai work for you! We're delighted to hear that the platform's flexibility has made it easy to adapt across different projects, and that our tight LLM integration is adding real value in handling multilingual capabilities. Empowering developers and teams to build smarter, more versatile solutions is at the heart of what we do. It's also great to know that Kore.ai is making a tangible difference in your call center projects, reducing the need for additional staffing and minimizing data entry errors, which are exactly the kinds of outcomes we aim to deliver for our customers. We hear you on the support ticket resolution times, and we sincerely apologize for any delays you've experienced. We know how critical timely support is, especially when you're working on live projects. We are actively investing in expanding our support capabilities to ensure faster turnaround times, and your feedback reinforces the urgency of that effort. Thank you again for being a valued part of the Kore.ai community. We're committed to continuously improving and are grateful for your partnership. Cheers, Kore.ai ### 19. User-Friendly and Powerful, But Customization Can Be Cumbersome **Rating:** 5.0/5.0 stars **Reviewed by:** Muhammad U. | Kore.ai developer or Boomi consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2025 **What do you like best about Kore.AI?** I like the Kore.ai platform because it’s user-friendly, visually intuitive, and provides powerful tools for building intelligent, conversational AI agents without deep coding knowledge. **What do you dislike about Kore.AI?** I dislike that Kore.ai’s customization options, while powerful, often require deep platform knowledge and can slow down development. As a professional, I find that even small configuration changes sometimes demand multiple steps instead of a streamlined workflow. **What problems is Kore.AI solving and how is that benefiting you?** Kore.ai is solving the problem of creating intelligent, automated conversations between users and businesses. It eliminates the need for manual customer support by using AI-driven virtual assistants that understand natural language. This benefits me by helping me learn how to design, automate, and manage smart workflows, improve customer experience, and build scalable AI solutions with low-code tools. ### 20. Powerful conversational AI platform with strong enterprise capabilities **Rating:** 4.5/5.0 stars **Reviewed by:** Harini B. | Senior Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2025 **What do you like best about Kore.AI?** I really like the flexibility and scalability of Kore.AI’s platform. The no-code/low-code interface helps speed up bot development, while still allowing deep customization for complex use cases. The platform integrates seamlessly with multiple channels, and the analytics features provide great visibility into bot performance. **What do you dislike about Kore.AI?** The ease of implementation and the wide range of features stand out. It provides strong NLP capabilities, enterprise-grade security, and prebuilt templates that save time. The integration options with third-party systems are very useful for businesses, and customer support is responsive and helpful. **What problems is Kore.AI solving and how is that benefiting you?** Kore.AI is helping us automate customer interactions, streamline support, and reduce response times through intelligent virtual assistants. It centralizes conversations across multiple channels, making it easier to deliver consistent experiences to users. The platform also reduces manual effort for repetitive tasks, improves operational efficiency, and provides analytics that help us continuously improve our bots. Overall, it saves time, lowers costs, and enhances customer satisfaction. ### 21. Innovative AI Features with Room for Improvement **Rating:** 2.0/5.0 stars **Reviewed by:** bharath k. **Reviewed Date:** November 05, 2025 **What do you like best about Kore.AI?** I genuinely appreciate Kore.AI for its wide array of features that set it apart from other chatbot or agent application platforms in the market. The platform excels in offering extensive capabilities in areas such as billing and testing, which are crucial for seamless operations. Furthermore, the integration of advanced features like Search AI and Agent AI is particularly impressive. These recent innovations enhance the functionality of the Kore.AI contact center application, offering significant improvements in efficiency and user experience. These tools are not only advanced but also integral in streamlining processes and improving the overall operational dynamics of the contact center solution provided by Kore.AI. **What do you dislike about Kore.AI?** With a large number of features, Kore.AI also comes with a considerable number of issues. There is a noticeable lag in resolving these issues, indicating that less importance might be given to testing the product before releasing it for use. This is an area that needs more attention and improvement to ensure a smoother user experience. **What problems is Kore.AI solving and how is that benefiting you?** I find Kore.AI reduces billing efforts and simplifies conversational flow design with its generative AI features, enhancing our contact center application development. ### 22. User-Friendly with Fine-Tuning Excellence **Rating:** 4.0/5.0 stars **Reviewed by:** Saravanan V. **Reviewed Date:** November 03, 2025 **What do you like best about Kore.AI?** I find Kore.AI to be very user-friendly, which significantly enhances my experience. The interface is not just easy to navigate but also visually appealing, making it simple to understand from a demand perspective. I also appreciate the fine-tuning feature, which is very good, and the models options provided are beneficial. These features allow me to adjust models and add labeled data effectively, although I primarily used it for training purposes. Kore.AI also stands out for its excellent capabilities in generating reports, which is a significant advantage for me. These aspects contribute to a strong positive influence on my usage experience. **What do you dislike about Kore.AI?** I would like Kore.AI to provide more free trial opportunities for newcomers. Extending the free trial period for new users could significantly increase the product's reach and accessibility to a wider audience. **What problems is Kore.AI solving and how is that benefiting you?** I find Kore.AI user-friendly with a catchy interface, enhancing agent assist, and it's effective in report generation. Its fine-tuning feature helps with agent training. ### 23. Building Smart Agents with Kore.AI: Strengths and Shortcomings **Rating:** 5.0/5.0 stars **Reviewed by:** Gaurav K. | Specialist Programmer, Enterprise (> 1000 emp.) **Reviewed Date:** October 29, 2025 **What do you like best about Kore.AI?** In my experience, Kore.AI has proven to be a dependable platform for developing agentic solutions. Its user-friendly drag-and-drop interface and thoughtfully organized dialog builder make the process straightforward. The implementation phase went smoothly, aided by comprehensive templates and clear documentation. Whenever I encountered challenges, their customer support team was quick to assist. I use Kore.AI regularly, and I’m consistently impressed by its extensive range of features, including NLP, agent assist, analytics, and support for multi-channel deployment. Integrating with external systems such as CRMs and RPA tools was uncomplicated, which helped me seamlessly incorporate the platform into existing workflows. All in all, Kore.AI stands out as a reliable and adaptable choice for enterprise-level conversational AI. **What do you dislike about Kore.AI?** While Kore.AI offers considerable power, there are several aspects that could use improvement. The initial learning curve is somewhat steep, particularly when working with advanced features such as custom NLP configurations or designing complex bot flows. At times, the platform can feel restrictive when attempting to implement highly customized agentic behaviors, and troubleshooting within the dialog builder is not always intuitive. Additionally, although integrations typically work well, some enterprise connectors demand extra setup or customization, and the documentation for these cases is lacking. Finally, while the UI is functional, it would benefit from being more responsive and modern in certain areas to enhance overall usability. **What problems is Kore.AI solving and how is that benefiting you?** Kore.AI has been instrumental in addressing the challenge of creating scalable, intelligent conversational agents capable of managing complex workflows and integrating smoothly with enterprise systems. Personally, I have found it particularly valuable for automating repetitive tasks, enhancing both customer and employee interactions, and providing real-time support through agentic solutions. Its capacity to design context-aware conversations and connect with tools such as CRMs and RPA platforms has significantly reduced manual work, resulting in a more efficient and responsive overall experience. ### 24. Intuitive No-Code Platform with Powerful Features and Room for UI Improvements **Rating:** 5.0/5.0 stars **Reviewed by:** Pankaj S. | Associate - Agentic AI Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** October 27, 2025 **What do you like best about Kore.AI?** What I value most about Kore.AI is its robust and intuitive no-code platform, which significantly simplifies the implementation, design, development, and management of AI solutions. The platform’s flexibility is a key differentiator—it seamlessly supports both no-code and low-code development approaches, enabling rapid deployment across multiple channels. Its advanced Natural Language Understanding (NLU) capabilities enhance conversational accuracy and user engagement. Additionally, Kore.AI comprehensive analytics and insights tools are instrumental in continuously optimizing agent performance. The availability of responsive customer support throughout the development lifecycle, even for minor issues, reflects a strong commitment to user success. The platform’s wide range of integration options further enriches the user experience and drives higher engagement. One of the most impactful outcomes is the increased frequency of use among end users, driven by the platform’s seamless experience and consistent performance. This not only improves adoption rates but also contributes to sustained value delivery over time. **What do you dislike about Kore.AI?** While Kore.AI is a robust and versatile platform, there are a few minor aspects that could use improvement. The initial learning curve can be somewhat steep for newcomers because of the platform’s extensive features. Additionally, some of the more advanced customization options require a certain level of technical expertise. However, the platform’s documentation and support resources do a good job of helping users overcome these hurdles. At times, the UI responsiveness may lag when handling larger solutions, and customization can feel restricted unless you have deeper technical knowledge. These are relatively minor issues, but addressing them would further improve the overall user experience. **What problems is Kore.AI solving and how is that benefiting you?** Kore.AI has been instrumental in addressing major challenges related to automating both customer and employee interactions. Its scalable and intelligent platform enables the development of effective conversational AI solutions. For chatbot and agentic scenarios, Kore.AI facilitates efficient handling of repetitive queries, streamlines workflows, and enhances response accuracy through its advanced NLU capabilities. Personally, I’ve experienced significant benefits such as reduced manual workload, faster deployment, and improved user satisfaction due to the platform’s consistent and context-aware interactions. The flexible integration options and robust analytics tools further support ongoing optimization, making it easier to refine performance and boost engagement over time. In addition, the use of XO10/11 has added tremendous value to my agentic solution development. These frameworks provide enhanced modularity, better orchestration of tasks, and improved control over agent behavior, allowing for more dynamic and intelligent automation. This has helped me build more responsive and scalable solutions that align closely with business needs. ### 25. Powerful No-Code Conversational AI for Scalable Enterprise Virtual Assistants **Rating:** 4.0/5.0 stars **Reviewed by:** Haneef P. | Na, Enterprise (> 1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Kore.AI?** Its strong conversational AI platform that combines no-code tools with advanced NLP makes building and scaling enterprise-grade virtual assistants efficient and flexible. **What do you dislike about Kore.AI?** I don’t have any major dislikes about Kore.ai. **What problems is Kore.AI solving and how is that benefiting you?** Kore.ai helps address enterprise automation gaps and customer support inefficiencies through AI-driven virtual assistants. For me, this means faster, more scalable, and more accurate interactions, while reducing the amount of manual effort required. **Official Response from Srinivas Borra:** > Hi Haneef, Thank you so much for your glowing review, we truly appreciate you taking the time to share your experience! It's fantastic to hear that our no-code tools combined with advanced NLP are making it easier for you to build and scale enterprise-grade virtual assistants efficiently and flexibly. That seamless balance between power and accessibility is something we've worked hard to get right. We're also thrilled to know that Kore.ai is helping you bridge enterprise automation gaps and improve customer support — delivering faster, more accurate interactions while significantly reducing manual effort. That's exactly the kind of impact we set out to create for our customers. Having no major dislikes is the best kind of feedback we can receive, and it motivates us to keep raising the bar! We remain committed to continuously enhancing the platform so that your experience only gets better over time. Thank you again for your kind words and for being a valued Kore.ai customer. We look forward to supporting your continued success! Cheers, Kore.ai ### 26. The Conversation flows like human. Complete and self-manageable platform. **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel F. | Delivery Manager / Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2025 **What do you like best about Kore.AI?** The use of AI is present throughout the conversation, from interpreting questions to formulating answers. It really gives the feeling of talking to another person. It is possible to integrate several AI engines, in addition to having one's own. It offers numerous configuration parameters for the use of AI, allowing for very precise adjustments. The interface for building dialogue flows is very clear and visual, which makes it easy to explain its operation even to those who have no knowledge about chatbots. Furthermore, self-management is complete: all necessary tasks can be performed from the same platform, without relying on a support area to get the chatbot up and running. **What do you dislike about Kore.AI?** So far, I haven't found anything that I disliked on the Kore.AI platform. **What problems is Kore.AI solving and how is that benefiting you?** What I highlight the most is the initial attention to users and the ability to automatically resolve repetitive tasks. ### 27. Ease of use **Rating:** 5.0/5.0 stars **Reviewed by:** Sathwik B. | consultant, Enterprise (> 1000 emp.) **Reviewed Date:** October 24, 2025 **What do you like best about Kore.AI?** What I like best about Kore.AI XO 11 is how it significantly enhances the end-to-end conversational AI development experience. The new release brings a more intuitive design interface, improved GenAI-powered features, and streamlined deployment options, making it easier to build, test, and scale bots efficiently. I particularly appreciate the AI-assisted dialog design and intent discovery tools, which help speed up bot creation while maintaining accuracy. The advanced analytics, knowledge AI, and omnichannel integration capabilities also make XO 11 a robust platform for delivering consistent, intelligent experiences across multiple touchpoints. **What do you dislike about Kore.AI?** While I’m really impressed with the capabilities of XO 11 — particularly the generative AI, unified sessions, and improved dialog builder — I do recognise that: The migration / upgrade path from earlier versions can add complexity (especially for legacy bots or custom flows). Language support and localization are still catching up, so for global roll-outs there may be extra effort. Because of the richness of features, it can feel quite enterprise-heavy for smaller teams or non-technical users, so enabling the right training/skills is key. Some integrations and modules are still flagged as “coming soon” or with limitations, so I'd make sure we audit those for our use-case. My approach would be: build a migration/roll-out plan, ensure the team has support, prioritise early testing of integration and localisation, and continuously feedback to the vendor on any gaps. **What problems is Kore.AI solving and how is that benefiting you?** Kore.AI is solving the problem of fragmented and inefficient customer and employee interactions by providing a unified conversational AI platform. It enables organizations to automate repetitive tasks, improve self-service rates, and empower human agents with AI-driven insights. By integrating chatbots, voice bots, and agent assist tools into one ecosystem, Kore.AI ensures consistent and intelligent communication across channels. For me, the benefit is being able to design, deploy, and scale AI assistants without needing extensive coding, while still having the flexibility to add custom logic and integrations. It’s helped me build smarter automation solutions faster and with better analytics to track performance. ### 28. Low Cost and Easy to Love **Rating:** 5.0/5.0 stars **Reviewed by:** Dineshh kumar C. | I.T Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** March 08, 2026 **What do you like best about Kore.AI?** It’s a low-code automation tool, so we can build automations with minimal coding knowledge. The tool is also easy to use and straightforward to work with. **What do you dislike about Kore.AI?** I’m not sure whether this can be used for UI automation, like Selenium, Playwright, etc. **What problems is Kore.AI solving and how is that benefiting you?** Automated ticketing tool. **Official Response from Srinivas Borra:** > Hi Dineshh, Thank you for taking the time to share your experience with Kore.ai! We're happy to hear that our low-code approach is making automation accessible and straightforward for you, even with minimal coding knowledge. That ease of use is something we're deeply committed to delivering for every user. It's great to know that Kore.ai is helping you streamline your ticketing process through automation, reducing manual effort in IT workflows is a great use case for the platform. Regarding your question about UI automation, Kore.ai has evolved well beyond conversational AI and is now a full Agentic AI platform, capable of automating complex, multi-step workflows across a wide range of systems and applications. We are also integration-agnostic, meaning we can connect seamlessly with virtually any tool, system, or technology in your stack. We'd encourage you to reach out to our support or solutions team to explore how Kore.ai can address your specific UI automation needs, you may be pleasantly surprised by what's possible! Thank you again for your feedback, Dineshh. We truly appreciate it and look forward to supporting your automation journey! Cheers, Kore.ai ### 29. Effective End-to-End AI Agent Creation **Rating:** 3.5/5.0 stars **Reviewed by:** Moath D. **Reviewed Date:** October 24, 2025 **What do you like best about Kore.AI?** I appreciate that the Kore.AI platform became much easier to use after an initial learning curve. I started building creative AI agents and successfully delivered numerous demos to our customers. I find the support from the team, including support staff and sales personnel, to be very helpful, which greatly assisted in overcoming challenges. Additionally, receiving on-site training from the Kore.AI team significantly contributed to this positive experience. I find the platform's capability to streamline the process of creating end-to-end AI agents quite advantageous, as it assists us from start to finish in building these agents. The ability to replace normal RPA and chatbots with AI agents is particularly noteworthy as it enhances our workflow and reliability. **What do you dislike about Kore.AI?** I had some initial difficulties using the Kore.AI platform. **What problems is Kore.AI solving and how is that benefiting you?** Kore.AI helps us create end-to-end AI agents, replacing normal RPA and chatbots, thus improving our process reliability and efficiency. ### 30. Powerful, Highly Customizable Bots **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Kore.AI?** The platform's high level of customization is awesome; you can build very powerful bots with exactly what you need. Nothing aside from a professional product. **What do you dislike about Kore.AI?** With a lot of features, the learning path is difficult, and the customer support is sometimes slow. **What problems is Kore.AI solving and how is that benefiting you?** Better service for the customer, high availability 24/7. **Official Response from Srinivas Borra:** > Hi, Thank you for your wonderful review and for recognizing the depth of customization that Kore.ai offers! We take great pride in building a platform that enables teams to craft powerful, tailor-made bots that meet their exact requirements, so it's truly rewarding to hear that come through in your experience. It's also fantastic to know that Kore.ai is helping you deliver better customer service with 24/7 availability. That kind of always-on, reliable support for end users is one of the most impactful outcomes we strive to enable for our customers. We completely understand your point about the learning curve. With such a rich feature set, onboarding can feel overwhelming at times. We are continuously working on improving our documentation, guided learning paths, and in-platform resources to make the journey smoother for both new and experienced users. Regarding support response times, we sincerely apologize for any instances where we fell short of your expectations. We know how important timely assistance is, and we are actively scaling our support operations to ensure faster and more consistent resolutions. Thank you again for your trust in Kore.ai. Your feedback drives us to keep getting better. We look forward to continuing to support your success! Cheers, Kore.ai ### 31. Powerful Automation and Security, But Steep Learning Curve and Slow Support **Rating:** 5.0/5.0 stars **Reviewed by:** Shyam P. | Lead Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2025 **What do you like best about Kore.AI?** Kore.ai offers scalable and intelligent automation that can be customized to meet the specific needs of enterprises. In addition, it provides robust security and compliance features. **What do you dislike about Kore.AI?** Kore.ai can feel complex initially; mastering advanced workflows takes time. occasional response delays and slower support during implementation. **What problems is Kore.AI solving and how is that benefiting you?** Kore.ai solves fragmented services and operations by deploying enterprise AI agents that automate customer support, IT, HR, and back-office workflows across chat, voice, and digital channels, reducing manual effort and accelerating end-to-end resolution. This benefits me with measurable cost savings, faster response times, higher CSAT, and productivity gains validated by customer stories and enterprise benchmarks ### 32. The kore.ai is very usefull for all techninal peoples. **Rating:** 5.0/5.0 stars **Reviewed by:** lova r. | Full-stack Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2023 **What do you like best about Kore.AI?** Everything is good, even API integration and some logical JavaScript. These are all important in the IT field and help with interviews. I mostly liked the way of introduced every part. I like building chatbots because it is very interesting. **What do you dislike about Kore.AI?** No, everything is good. All things are useful for all. even I much like kore.ai because of building bots, If you have more ideas then you should create more bots related to our knowledge. I know some people's way of understanding is very difficult but it is easy because they spend some time **What problems is Kore.AI solving and how is that benefiting you?** I think on my side there is no problems, but I know some people's way of understanding is not easy, I have a suggestion for a few peoples who spent time creating are building bots they should easily understand and easily explain to others. **Official Response from Srinivas Borra:** > Hi Lova, It's fantastic to hear that you find everything about Kore.AI to be beneficial, including API integration and logical JavaScript. We're pleased that our platform has provided you with a positive learning experience, and we're glad that you enjoy building chatbots—it truly is an interesting and engaging process. We appreciate your feedback that everything is good and useful for you, and we're glad that Kore.ai has made building bots enjoyable for you. We're always looking for new ideas and opportunities to expand our offerings, so your suggestion to create more bots related to your knowledge is valuable, and we'll certainly consider it. Thank you for your feedback and suggestions. If you have any further ideas or feedback, please feel free to share them with us. We're committed to providing a platform that meets the needs of our users and helps them succeed in their endeavors. Cheers Team Kore.ai :) ### 33. Best for beginners and great for professionals. **Rating:** 4.0/5.0 stars **Reviewed by:** Akash s. | Automation Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2024 **What do you like best about Kore.AI?** It is simple to use, and user friendly. Easy to implement. It support user's creative input given in dialog box. It's customer friendly. It doesn't get stop when user's query get over. Easy to Integrate. **What do you dislike about Kore.AI?** Drag and Drop option should be there, so user just pick up from the toolbox and drop where they want. Connecting the boxes should also be easy means user don't have to open any box to connect any node. **What problems is Kore.AI solving and how is that benefiting you?** Kore.AI take user's creative questions and the benefit of this is that the user don't have to type too much. **Official Response from Srinivas Borra:** > Hey Akash, Thank you for your feedback! We’re glad to hear that you find our platform simple, user-friendly, and easy to integrate. It's great to know that the platform supports creative input and improves the user experience by handling queries efficiently. We appreciate your suggestions, we would like to mention that we already have the drag and drop feature, please do check, about making node connections easier, we would surely work on this. These insights are valuable as we continue to improve Kore.ai. Please feel free to explore the latest updates, including XO11, which may offer some of the features you’re looking for! Cheers Team Kore.ai :) ### 34. Full-Stack Bot Builder **Rating:** 5.0/5.0 stars **Reviewed by:** Amarnath V. | Associate test engineer., Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2025 **What do you like best about Kore.AI?** What I like best about Kore.ai is the way it gives full control for building smart bots. Everything is in one place. The platform makes it easy to test, plug LLMs, and connect to external data using RAG and usage search. No need to depend on multiple tools — everything is smooth and efficient. **What do you dislike about Kore.AI?** To be frank, the platform is quite strong overall, but one area that can be improved is the response latency when working with LLMs. **What problems is Kore.AI solving and how is that benefiting you?** Kore.ai solves key enterprise challenges like automating customer support, IT service desks, and complex workflows using conversational AI. For me, as a test engineer, it helps by providing a unified platform to build, test, and integrate bots with LLMs and external data sources easily. This reduces manual work, speeds up bot deployment, and improves accuracy in data retrieval with Agentic RAG—making my job efficient and reliable. ### 35. Best feature of using Kore.AI **Rating:** 4.0/5.0 stars **Reviewed by:** ALISHETTI S. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2025 **What do you like best about Kore.AI?** The best part I liked about Kore.AI from a developer perspective is that it offers all possible features in SDLC. It offers log analytics using dashboards which reduces a lot of effort, where in case of some other tools, the log analysis is done integrating some other monitoring and observability tools in the market. It is compatible to integrate in case of cloud or on-premise accordingly and provides secure API's for banking. It is easy to implement the features to develop with or without code. In terms of using the AI agents, most of the IT support work is automated like ticket management or request management in an org. This makes it easy to raise requests or orders. **What do you dislike about Kore.AI?** In terms of community, when we go deep into developing and encounters an error or need some info, there is a small community and is still expanding, so we need to rely on the support team. **What problems is Kore.AI solving and how is that benefiting you?** It automates most of the work which was previously done by the IT support team in orgs. Provides support like info,req management etc. ### 36. Easy to Learn and Set Up, Modular Platform for Automation and Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Kore.AI?** Easy to learn, setup, and manageable modular structured platform for automation and support **What do you dislike about Kore.AI?** Minor issues and inconsistencies across docs and platoform **What problems is Kore.AI solving and how is that benefiting you?** All in one AI Powered automation, Live Knowledge base and contact center platform. **Official Response from Srinivas Borra:** > Hey, Thank you for your kind words and for taking the time to share your experience with Kore.ai! It's great to hear that you find the platform easy to learn, set up, and manage, we put a lot of effort into ensuring our modular architecture empowers teams to get up and running quickly without a steep learning curve. We're also glad that Kore.ai is serving as your all-in-one solution for AI-powered automation, live knowledge base, and contact center needs. That unified experience is exactly what we strive to deliver for our customers. Regarding the minor inconsistencies across our documentation and platform, thank you for flagging this. We take documentation quality seriously and are actively working to improve consistency and accuracy across all touchpoints. Feedback like yours helps us identify and close those gaps faster. We truly appreciate your support and look forward to continuing to grow with you. If you ever need assistance or have suggestions, our team is always just a message away. Cheers, Kore.ai ### 37. Effortless Automation and Insightful Analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Bernardo C. | Hyperautomatin Consultant **Reviewed Date:** February 12, 2026 **What do you like best about Kore.AI?** I appreciate how Kore.AI reduces the operational workload by automating repetitive requests. Additionally, the analytics and reporting features stand out, as they provide clear insights into performance, user behavior, and areas for optimization. I also found the initial setup to be easy. **What do you dislike about Kore.AI?** no **What problems is Kore.AI solving and how is that benefiting you?** Kore.AI reduces the operational workload by automating repetitive requests. I also appreciate the analytics and reporting features that provide clear insights into performance and user behavior. ### 38. Intuitive Platform—Perfect for Non-Tech Users **Rating:** 4.5/5.0 stars **Reviewed by:** Sura A. | Business Development Specilisat, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Kore.AI?** hat I like best about Kore.AI is how easy and intuitive the platform is to use. Even if you’re not a technical person, you can still build and manage conversations or automations smoothly without needing deep technical skills **What do you dislike about Kore.AI?** Sometimes it gets a bit complicated when testing the bot if something doesn’t work as expected it’s not always clear why even after checking the debug section. **What problems is Kore.AI solving and how is that benefiting you?** elps automate communication and workflows, saving time and effort while improving customer experience ### 39. Kore.ai makes AI agents easy for marketing & suport **Rating:** 5.0/5.0 stars **Reviewed by:** Thomas B. | CMO, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2025 **What do you like best about Kore.AI?** I love how easy it is to spin up an agent for our marketing team or our customer support folks. The drag-and-drop builder is realy intuitive, and our dev team can still go deeper with code when they need to. It's also cool how multiple agents can work together and share context; our helpdesk bot can hand off to a billing bot w/out loosing the thread. It comes with strong security and complianc features, and we were able to plug it into Salesforce and Slack w/out any headaches. **What do you dislike about Kore.AI?** There is a bit of a learning curv when you first set it up, and some of the advanced features require more training. The licencing cost might be Also, I'd love if there were more ready-made templates for marketing-specific usecases.high for small teams. **What problems is Kore.AI solving and how is that benefiting you?** Kore.ai helps us handle huge volumen of customer inquiries without adding headcount. Our marketing team can pull up data from across CRM and knowledge base quickly, and our operatons folks can automate repetitive tasks. It improves response time and gives us consistant messaging while freeing up humans for higher level work. ### 40. Best Conversational Platform with Seamless Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Prathamesh P. | SDE, Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2026 **What do you like best about Kore.AI?** Kore.AI is best conversational platform available with its own SLM and easy integrations available **What do you dislike about Kore.AI?** Kore.AI has to work on its Agentic platform a lot more **What problems is Kore.AI solving and how is that benefiting you?** Kore Ai is solving Ai agents and contact centers with enterprise search and NLP **Official Response from Srinivas Borra:** > Hey Prathamesh, Thank you for your feedback and for highlighting our conversational capabilities and integrations. We appreciate your comment regarding the Agentic platform. To help us better understand your experience and continue improving, could you please share a bit more clarification on which aspects of the Agentic platform you feel need further enhancement? Your insights would be very valuable to us. Cheers, Team Kore.ai :) ### 41. Perfect AI Solution for BPO Companies **Rating:** 5.0/5.0 stars **Reviewed by:** Mariel T. | Security Engineer DevOps Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 11, 2026 **What do you like best about Kore.AI?** I really like how Kore.AI provides a precise function in the AI contact center, which replicates the work of a real call center agent step by step. Also, the platform is very user-friendly. We switched from using Genesys to Kore.AI because of its advanced features. **What do you dislike about Kore.AI?** None **What problems is Kore.AI solving and how is that benefiting you?** I use Kore.AI for an AI contact center. It solves the problem of agent manpower by automating call functions, replicating a real call center agent's work step by step. ### 42. Convenient AI powered flow design for calls **Rating:** 4.0/5.0 stars **Reviewed by:** Karan P. | Softwere Engineering, Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2025 **What do you like best about Kore.AI?** I really appreciate Kore.ai’s low-code/no-code environment, which makes designing complex flows simple and efficient. Its robust utterance and pattern recognition ensure accurate responses, while GenAI integration adds intelligence. Direct API connectivity for tasks like booking flights or purchases is so seamless that even a person blindfolded about technology could easily book flights if the Kore.ai bot is integrated with a website, making the platform versatile, powerful, and incredibly user-friendly. **What do you dislike about Kore.AI?** Kore.ai can feel overwhelming for beginners due to its many features and complex configurations. Large workflows may face latency, and version control options are limited. Documentation and support could be more comprehensive, and for smaller teams, the enterprise-level pricing may make adoption challenging compared to lighter, simpler alternatives. **What problems is Kore.AI solving and how is that benefiting you?** Kore.AI can solve may problems like for any booking system like for travel agency or flight booking agency, using kore.ai bot users can book flights or bus just by chatting with the bot. They simply give them the date and destination and ticket can be booked easily without complications. ### 43. Solid platform that makes bot building fun **Rating:** 5.0/5.0 stars **Reviewed by:** RAHIL K. | Programme Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2025 **What do you like best about Kore.AI?** As a user, what I appreciate most about Kore.AI is how easy it makes building and managing virtual assistants. Even for someone who doesn’t come from a deep technical background, but the platform’s low-code interface and guided workflows helped me get started quickly. **What do you dislike about Kore.AI?** there are lot of minor bugs in XO11 platform which can be a hassle sometimes **What problems is Kore.AI solving and how is that benefiting you?** Kore.AI is helping us save time by automating routine tasks and answering common questions. ### 44. Smooth Implementation and Great Support, Minor Delays on Features **Rating:** 5.0/5.0 stars **Reviewed by:** Travis K. | IT Support Technician, Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2025 **What do you like best about Kore.AI?** We've been able to develop a fantastic virtual assistant with Kore. The implementation has been very smooth. Our Customer Success Manger has been crucial to drive the project to completion. **What do you dislike about Kore.AI?** Some features have taken longer than expected to complete, but all in all we've got what we've requested. **What problems is Kore.AI solving and how is that benefiting you?** Reducing the load of incoming calls to some sales staff and also processing email requests from customers. ### 45. Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2026 ### 46. Great NLU Features, But Digital Forms Need Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** October 27, 2025 **What do you like best about Kore.AI?** NLU related features are very good. We have flexibility to configure between Entity capture and Intent capture. The platform is user friendly as compared to most of the bot platforms. **What do you dislike about Kore.AI?** Digital Forms are worst. We can only invoke them with click of button, but they should appear as it is in the original chat conversation, not as a separate popup or screen. **What problems is Kore.AI solving and how is that benefiting you?** With Kore AI, we can easily build chat and voice bot solutions very quickly. It is very easy to build bots with it and anyone can learn this platform. We can also customize the solution by writing our own code in it. ### 47. Easy-to-Use Interface with Great Documentation and Lots of Possibilities **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Enterprise (> 1000 emp.) **Reviewed Date:** April 08, 2026 **What do you like best about Kore.AI?** Many possibilities, an easy-to-use interface, and good documentation. **What do you dislike about Kore.AI?** Occasionally, the system becomes unresponsive. **What problems is Kore.AI solving and how is that benefiting you?** Bots creating and voice bots. In koreAI it is easier **Official Response from Srinivas Borra:** > Hi, Thank you for sharing your experience with Kore.ai! We're delighted to hear that you find the interface easy to use and our documentation helpful, we put a lot of effort into making sure both are as clear and accessible as possible, so that truly means a lot to us. It's also great to know that Kore.ai is simplifying your bot and voice bot creation journey. Making complex conversational AI development feel effortless is something we continuously strive for. We're sorry to hear about the occasional unresponsiveness you've experienced. We completely understand how disruptive that can be, and it's not the experience we want for our users. Our engineering team is actively working on platform stability improvements, and your feedback helps us prioritize those efforts. If you ever encounter this issue again, please don't hesitate to reach out to our support team. We'd love to investigate and resolve it for you promptly. Thank you again for your valuable feedback and for being a part of the Kore.ai community! Cheers, Kore.ai ### 48. Kore.ai is the best product to build the chat and voice bots **Rating:** 5.0/5.0 stars **Reviewed by:** Ganesh B. | Associate Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** July 01, 2025 **What do you like best about Kore.AI?** Kore.ai has the 4 products. 1. Automation AI 2. Contact center AI 3.Agent AI 4. Search AI What I like most in kore.ai 1. There are 4 types of products to build the bots. 2. It is a low-code, no-code platform. 3. Based on the requirements, we have nodes to build. 4. Chat and voice bot building. 5. There are different roles while implementing the bots. Based on the roles, we can send it to others for testing. 6. Customer support is very good. **What do you dislike about Kore.AI?** 1. Subscription cost. 2. Prior Knowledge required to build the product. 3. Based on one command, we can't build the bot. **What problems is Kore.AI solving and how is that benefiting you?** It is easy to build the bots and easy to integrate with my website. ### 49. Excellent Conversational AI with Strong NLP and GenAI Capabilities **Rating:** 5.0/5.0 stars **Reviewed by:** Mahesh K. | Senior Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** October 30, 2025 **What do you like best about Kore.AI?** Kore.ai stands out for its accuracy in understanding user intent, easy-to-use visual tools, and seamless integration of Generative AI with enterprise systems. **What do you dislike about Kore.AI?** Kore.ai is powerful but has a steep learning curve and can feel complex when managing large or advanced bots. **What problems is Kore.AI solving and how is that benefiting you?** Kore.ai automates IT service issues with AI chatbots, reducing manual effort and improving response time for employee support. ### 50. It was good **Rating:** 5.0/5.0 stars **Reviewed by:** Neha K. | RPA Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** October 24, 2025 **What do you like best about Kore.AI?** It is easy to learn.Easy for integration **What do you dislike about Kore.AI?** 1. No option to delete any unwanted stuffs like message/confirmation etc 2.Sometimes page dont respond quickly. **What problems is Kore.AI solving and how is that benefiting you?** IKore.ai is a versatile tool that caters to a wide range of use cases. Whether you're in the banking industry, medical practice, or IT services, Kore.ai has got you covered. It's not just limited to a specific type of business or problem, but has the ability to solve most use cases across different organization's needs. This flexibility is a huge plus, as it allows businesses to tailor their AI solutions to their unique requirements. - [View Kore.AI pricing details and edition comparison](https://www.g2.com/products/kore-ai/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+10%3A38%3A22+-0500&secure%5Bsession_id%5D=efe26e1b-d7b0-4c88-83ee-2d1ea3fb79e0&secure%5Btoken%5D=24c04a154840ea1cc07f99c4850396cb729f6ec7eded880b6b1d09fe06d2bdf0&format=llm_user) ## Kore.AI Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Amazon EC2](https://www.g2.com/products/amazon-ec2/reviews) - [Avaya Unified Communications](https://www.g2.com/products/avaya-unified-communications/reviews) - [Azure AI Studio](https://www.g2.com/products/azure-ai-studio/reviews) - [Azure OpenAI Service](https://www.g2.com/products/azure-openai-service/reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) - 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[Slack](https://www.g2.com/products/slack/reviews) - [WhatsApp API](https://www.g2.com/products/whatsapp-api/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [Zendesk for Employee Service](https://www.g2.com/products/zendesk-for-employee-service/reviews) ## Kore.AI Features **Compatibility** - Federated Search - File Types - Global Language Support **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **Voice Recognition - AI Voice Assistants** - Voice Recognition **Agentic AI - Enterprise Search Software** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Workflow Design & Integration - AI Orchestration** - Dependency Management - Workflow Coordination - Multi-Provider API Connectivity - Multi-Step Workflow Creation - Enterprise System Integration - Real-Time Data Pipelines **Natural Language Interaction - Conversational Interface Agents ** - Natural Language Query Understanding - Multi-Turn Conversation Management - Voice & Text Interface Support **Search Queries** - Typo Tolerance - Faceted Search - Synonyms - Highlighting - Natural Language **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Performance Optimization & Analytics - AI Orchestration** - Workflow Performance Dashboards - Workflow Reporting - Resource Utilization Monitoring - Computational Resource Management - Dynamic Scaling - Component Monitoring **AI powered search - Enterprise Search Software** - Generative RAG (Retrieval augmented generation) - Relevance Tuning - NLP & Semantic search **Intent & Action Handling - Conversational Interface Agents ** - Data Retrieval from Connected Systems - Intent Recognition & Mapping - Action & Workflow Triggering **Functionality** - Personalization - Search Analytics - Integrations **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Security and privacy - AI Voice Assistants** - Encrypted communication **Governance & Compliance Controls - AI Orchestration** - Regulatory Compliance - Governance Policy Enforcement - Role-Based Access Control - Audit Trail Management - Security Protocols **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Compatibility - Enterprise Search Software** - File Types - Federated Search - Global Language Support **Context & Personalization - Conversational Interface Agents ** - Conversation Context Persistence - User Identity & Permission Awareness **Compatibility - AI Voice Assistants** - Cross platform compatibility **Functionality - Enterprise Search Software** - Personalization - Search Analytics - Integrations **Enterprise Integration & Deployment - Conversational Interface Agents ** - Enterprise Application Integrations - Security & Access Controls **Search Queries - Enterprise Search Software** - Highlighting - Faceted Search - Typo Tolerance - Synonyms ## Top Kore.AI Alternatives - [Fin by Intercom](https://www.g2.com/products/fin-by-intercom/reviews) - 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