--- title: Jira Reviews meta_title: Jira Reviews from February 2025 meta_description: Read the most recent reviews of Jira from February 2025. aggregate_rating: rating_value: 4.3 review_count: 7912 scale: '5' date_modified: '2026-08-04' parent_category: name: Development url: https://www.g2.com/categories/development --- # Jira Reviews **Vendor:** Atlassian **Category:** [Product Management Software](https://www.g2.com/categories/product-management-software) **Average Rating:** 4.3/5.0 **Total Reviews:** 7,912 ## About Jira Jira provides a collaborative space to align on goals and priorities, track and collaborate on work, and gain valuable insights that drive better outcomes for your teams. Every team in your organization — from product to marketing and beyond — is empowered with the flexibility to work the way they want. And by seamlessly bringing that work together, Jira allows you to manage projects cohesively in one place. - From short projects to large cross-functional programs, break big ideas down into achievable steps. Organize work, create milestones, map dependencies, and let AI handle the heavy lifting. - Link work to goals so everyone can see how their work contributes to company objectives and stay aligned to what’s important. - Visualize work with lists, boards, calendars, and more. Make workflows for any process and integrate with the tools you love. - Get visibility into project progress, understand risks, and surface insights from real-time data to ensure delivery in on-time and in budget. Jira provides cross-functional planning and visibility that aligns work to outcomes — so that every team is able to deliver big ideas, together.  ## Jira Pros & Cons **What users like:** - Users appreciate the **ease of use** of Jira, finding its interface intuitive and customizable for efficient project management. (1157 reviews) - Users highlight Jira's **real-time tracking and effective collaboration** , making it essential for structured project management. (857 reviews) - Users value the **customizable task tracking** in Jira, enhancing team efficiency and clarity in project management. (801 reviews) - Users value the **powerful integrations** in Jira, enhancing task management and collaboration across various platforms. (724 reviews) - Users value the **customizability and clarity** of Jira, enhancing project tracking and teamwork efficiency. (590 reviews) - Users value the **extensive integrations** offered by Jira, enhancing collaboration and streamlining project management across teams. (585 reviews) - Users value the **team collaboration** features of Jira, which enhance communication and efficiency across various departments. (566 reviews) - Customization (520 reviews) - Easy Integrations (402 reviews) - Easy Integration (357 reviews) **What users dislike:** - Users find a significant **learning curve** with Jira, as its complexity and features often confuse new users. (682 reviews) - Users find Jira's **complexity overwhelming** , struggling with its many options and navigating through intricate processes. (504 reviews) - Users find Jira's **steep learning curve** challenging, with a complex interface that can be disorienting for beginners. (455 reviews) - Users find Jira to be **overwhelming** , particularly due to its steep learning curve and complex customization options. (344 reviews) - Users experience **slow performance** with Jira, facing lag and issues during ticket transitions, especially with multiple projects. (327 reviews) - Complex Usability (295 reviews) - Beginner Difficulty (285 reviews) - Slow Loading (221 reviews) - Limited Features (180 reviews) - Users find Jira to be **expensive** , particularly for larger teams and projects, impacting overall affordability. (179 reviews) ## Jira Reviews ### 1. Robust Task Management with Easy Setup **Rating:** 4.0/5.0 stars **Reviewed by:** Meghej K. | Product Success Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Jira?** I use Jira for managing entire end-to-end tasks within product management. I appreciate better management and tracking of development and non-development tasks. I like Jira filters, which are powered by JQL, allowing me to filter tickets related to my module while also providing overall ticket management for all the modules. It’s a robust, scalable, and easy-to-use tool. I also find the simplicity and ability of Jira as a tool to be its power. Additionally, the initial setup for my team was very easy. **What do you dislike about Jira?** Dashboard creation in Jira is pretty standard and a bit difficult to use. Its customization should be improved. It would be great to allow users to create widgets on their own, similar to Power BI or Excel, and perform operations like custom metrics creation. **What problems is Jira solving and how is that benefiting you?** I use Jira for managing end-to-end tasks within product management, allowing better management and tracking of both development and non-development tasks. ### 2. Jira: The Gold Standard for Tracking Development Progress **Rating:** 5.0/5.0 stars **Reviewed by:** Justin B. | Project Management Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Jira?** Jira is the gold standard for project management for tracking tickets for software development and constantly evaluating the progress and status for initiatives we are working on. **What do you dislike about Jira?** As the product has evolved, the UI has gotten completely cluttered and there is SO much going on. I know Atlassian wants Jira to be able to do all things, but it has gotten overwhelming how much is going on in the UI **What problems is Jira solving and how is that benefiting you?** It is always our go-to and starting point for tracking software initiatives from discovery phase through design and implementation, through completion and I can constantly pull reports and see where we stand with both individual tickets, as well as epics ### 3. Jira Makes Team Coordination Easy. **Rating:** 4.0/5.0 stars **Reviewed by:** Prakash T. | Backend Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2026 **What do you like best about Jira?** Jira has excellent issue tracking features, including customizable workflows, sprint boards, and backlogs. It offers excellent visibility into issues, progress, and priorities. It has excellent features, including advanced filters and dashboards, which help teams manage development cycles efficiently. **What do you dislike about Jira?** The interface is quite complicated, making it overwhelming for users, especially if they are new to using Jira. It takes some time getting used to, and setting up the tool, including workflows, takes some effort. If not structured properly, projects and backlogs tend to get messy. **What problems is Jira solving and how is that benefiting you?** Jira has excellent features that allow teams to manage tasks, issues, and sprints in one tool. It has reduced scattered communications, making it easier to be transparent and coordinate teams, including development, QA, and product teams. ### 4. Deeply Customizable Workflows That Fit Our Exact Processes **Rating:** 5.0/5.0 stars **Reviewed by:** MANISH K. | Process Associate, Enterprise (> 1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Jira?** What I like most is how deeply customizable the workflows are. Whether we’re running a straightforward Kanban board or managing a complex software development lifecycle with multiple approval gates, Jira lets us build a structure that closely aligns with our business processes. Being able to create custom issue types and fields also helps us capture only the information that truly matters, so we’re not forced to track details that don’t apply to our team or the way we work. **What do you dislike about Jira?** The platform has a very steep learning curve, especially for non-technical users. The interface can feel overwhelming at first, and onboarding new team members often takes longer than it does with simpler tools like Trello or Asana. At times, it even feels like you need dedicated training just to understand how to navigate the different board types, settings, and workflows. **What problems is Jira solving and how is that benefiting you?** There’s often a noticeable disconnect between our high-level product roadmap and the day-to-day reality of handling bug fixes and managing the technical debt our engineering team has to contend with. ### 5. Powerful, Flexible, and Intelligent Task Management **Rating:** 4.5/5.0 stars **Reviewed by:** Anand C. | Frontend Developer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2026 **What do you like best about Jira?** Powerful and flexible issue & task tracking Customizable workflows for different teams Strong support for Agile, Scrum, and Kanban Excellent reporting and dashboards Easy integration with Confluence, GitHub, and CI/CD tools Scales well for both small and large teams Latest Jira AI (Ask Rovo) makes work much faster Natural-language search helps find tasks without using filters or JQL AI summaries of task comments save time and improve clarity **What do you dislike about Jira?** It can feel overwhelming at first, especially for new users The interface sometimes feels cluttered with too many options on screen For small teams or simple projects, Jira can feel a bit heavy Setting things up correctly takes time and experience Performance can occasionally slow down on very large projects Some useful features and AI capabilities are available only on higher-priced plans **What problems is Jira solving and how is that benefiting you?** Jira solves problems of task tracking, unclear priorities, and poor visibilty. it benifits us bt providing clear workflows, real-time progress tracking, better planning, and faster issue resoultion. its improves productivity and teamwork ### 6. Comprehensive, Yet Complex Task Management with Jira **Rating:** 4.0/5.0 stars **Reviewed by:** Sravya A. | Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** January 29, 2026 **What do you like best about Jira?** I like Jira's flexibility and visibility. The ability to customize workflows, dashboards, and issue types makes it easy to adapt to different team needs, while real-time tracking and reporting keep everyone aligned on progress and priorities. Jira's flexibility allows teams to tailor workflows and issue tracking to their specific processes, which makes it easy to use across different projects and teams. The visibility it provides through dashboards and reports helps everyone quickly understand progress, ownership, and blockers, reducing confusion and improving overall efficiency. **What do you dislike about Jira?** While Jira is very powerful, its expensive customization can also make it feel complex at times. There's a learning curve for new users, and simpler tasks may require more configuration than expected. Additionally, managing workflows and permissions can become time-consuming as projects scale. **What problems is Jira solving and how is that benefiting you?** I use Jira for managing and tracking work across projects. It solves fragmented work tracking by centralizing tasks, bugs, and priorities, improving visibility and alignment. It aids in sprint planning and reduces manual follow-ups with clear workflows. ### 7. Brings Clarity and Transparency to Team Workflows **Rating:** 4.5/5.0 stars **Reviewed by:** Jay V. | software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2026 **What do you like best about Jira?** What I like most about Jira is how it brings clarity to work that usually feels messy. When many people are working on the same project, things can easily get confusing, but Jira keeps everything organized in one place. You know what needs to be done, who is working on it, and what is already completed. Another great thing is how flexible Jira is. You can use it for software tasks. bug tracking, or even non-technical work like planning, operations, or support tickets. It doesn't force one fixed way of working, which makes it easy to adjust based on how the team prefers to operate. I also like the visibility Jira provides. Even without asking anyone, I can quickly see project progress, blockers, and deadlines. This saves a lot of back-and-forth communication and makes planning much smoother. Over time, this transparency builds trust within the team. **What do you dislike about Jira?** One thing I dislike about Jira is that it can feel overwhelming at the beginning. There are many options, settings, and features, and for a new user it takes some time to understand where everything is. Without proper setup, the tool can feel heavier than needed. Another downside is that Jira can become cluttered if tasks are not managed properly; too many fields, comments, or workflows can make simple tasks feel complicated. This usually happens when teams overcustomize instead of keeping things simple. Also, for smaller teams or simple projects, Jira may feel like more than what is required. It works best when there is clear discipline in how tasks are created and updated. Otherwise, it can turn into extra instead of saving time. **What problems is Jira solving and how is that benefiting you?** Jira solves the problem of unstructured work and lack of visibility. in many teams, tasks are shared through chats, emails, or meetings, and things get forgotten or delayed. Jira creates a single source of truth where all work lives, so nothing slips through the cracks. It also solves the issue of poor accountability. With Jira, every task has an owner, a status, and a timeline. This makes responsibilities clear and reduces confusion about who is doing what. As a result, work moves forward more consistently. For me the biggest benefit is better planning and less stress. I don't need to remember everything in my head or constantly follow up with people. Jira shows progress clearly and helps me focus on the most important task first. Over time, this leads to smoother execution, better collaboration, and more predictable results. Jira helps reduce miscommunication between team members. Instead of a long chat thread or unclear emails, everything related to a task is written in one place. This makes instruction, updates, and decisions easy to track later. It solves the problem of unclear priorities. When everything feels urgent, work becomes stressful. Jira helps arrange tasks by priority so you know exactly what needs attention now and what can wait. Jira improves long-term tracking and history. You can look back at old tasks, decisions, and timelines to understand what worked and what didn't. This is very helpful for planning future projects more realistically. It reduces dependency on constant meetings. Since progress is visible in Jira, teams don't need frequent calls just to ask for updates. This saves time and allows people to focus more on actual work. Jira supports better collaboration across teams. Developers, testers, managers, and stakeholders can all see the same information in one system, even if they work differently. This creates alignment and fewer misunderstandings. It solves the issue of work overload. By clearly showing how much work is assigned to each person, Jira helps balance workloads and prevents burnout caused by hidden or untracked tasks. Jira brings structure, predictability, and confidence to daily work. You feel more in control because you know what's coming next, what is blocked, and what has been completed, making work calmer and more organized. ### 8. A good tool for product management. **Rating:** 4.5/5.0 stars **Reviewed by:** Mariano Guillermo P. | Audio engineer (specializing in restoration and dubbing), Media Production, Enterprise (> 1000 emp.) **Reviewed Date:** March 05, 2026 **What do you like best about Jira?** What I highlight the most is its versatility to adapt to different methodologies. The ability to customize workflows, the robustness of its Kanban boards, and the native integration with other development tools allow the entire work team to have a clear order of the project's progress, especially when there are reports of failures. **What do you dislike about Jira?** At first, I think it is a tool that might be a bit overwhelming for new users, meaning I think its learning process is not very intuitive, as the interface has many options and can end up feeling cluttered. **What problems is Jira solving and how is that benefiting you?** Previously, tasks and product tracking were scattered; with Jira, we centralized everything, error tracking and releases in one place. This benefits us by increasing transparency and improving delivery times. ### 9. Accurate Project Tracking and Timelines with JIRA **Rating:** 5.0/5.0 stars **Reviewed by:** Balaji T. | PKI & CLM Specialist, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2026 **What do you like best about Jira?** Tracking the projects with proper timelines. If the timelines gets missed we can keep track of deviation measures as well. The accuracy of JIRA in project tracking is so good. **What do you dislike about Jira?** Sometimes while closing the tickets JIRA wont allow us because few fields are missed, Instead of showing that fields very clumpsy it can navigate to those fields directly or directly get value from us for the fields and autofill. **What problems is Jira solving and how is that benefiting you?** The core problem that JIRA solving is tracking the things with accurate metrics. ### 10. Clear Team Task Tracking with Deadlines, Chat, and a Kanban Overview **Rating:** 5.0/5.0 stars **Reviewed by:** Nimish G. | Account Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 29, 2026 **What do you like best about Jira?** Clear bifurcation between team to identify the team tasks Ability to assign tasks with deadline Clear bifurcation between status of task completed Chat option The kanban board gives clear overview about the tasks completed pending for a team Helps in structuring the cross team conversations **What do you dislike about Jira?** Initial learning of dashboard can be too tedious or cumbersome for new employees. Needs a clear manager in an organisation to prevent duplicacy of tasks **What problems is Jira solving and how is that benefiting you?** Team collaboration Task management Saves time on follow-ups Best tool to review historical events Better place for team collaboration conversations ### 11. Jira Keeps Work Organized with Flexible Workflows and Strong Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** hardik b. | Full Stack developer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2026 **What do you like best about Jira?** What I like most about Jira is how well it organizes work in one place. Tasks, bugs, and feature requests are easy to track without relying on emails or chat messages. I like the way issues are structured. Every task has clear details like status, priority assigned, and comments, which reduce confusion. Jira works very well for team collaboration. Everyone knows what they are working on and what others are doing. The workflows are flexible. You can customize stages to match how your team actually works, not the other way around. I also like that strong integration ecosystem. Jira connects easily with code repositories, CI tools, and documentation platforms. The backlog and sprint planning features are very helpful for organizing work ahead of time. It also provides good visibility for managers and stakeholders without interrupting developers. **What do you dislike about Jira?** One downside is that Jira can feel heavy and complex at first, especially for new users. There are many settings and options, which can be overwhelming if you only need basic task tracking. Sometimes the interface feels slow, especially when loading large projects. Customization is powerful, but misconfigured workflows can make things confusing. Notifications can become noisy if not configured properly. Simple tasks sometimes feel like they require too many fields or steps. For small teams, Jira can feel like more process than needed. **What problems is Jira solving and how is that benefiting you?** Jira solves the problem of work being scattered and hard to track across teams. It benefits me by providing clear visibility into what needs to be done, what is in progress, and what is complete. It reduces miscommunication because everything related to the task is stored in one place. Jira helps teams plan better by breaking large goals into manageable tasks. It improves accountability early, before they delay the whole project. It supports consistent delivery by keeping work organized and prioritized. It helps teams stay focused because everyone clearly knows what their next task is. It reduces last-minute surprises, since progress is visible long before deadlines arrive. It makes handovers easier because task history and comments explain what was done and why. It helps managers make better decisions, as workload and progress are visible without constant follow-ups. It improves estimation over time, because past sprint data show how much work is realistically possible. It supports remote work smoothly since teams don't need to sit together to stay aligned. It creates a sense of ownership because tasks feel clearly assigned instead of being someone else's problem. It reduces repeated questions because updates and decisions are already documented inside the task. It helps avoid forgotten work, since nothing slips through chats or email once it's logged in Jira. It makes cross-team coordination easier because dependencies between tasks are clearly visible. to support better prioritization, as urgent and important work is easy to identify at a glance. It helps teams reflect and improve, because completed work shows patterns of what slowed things down. It keeps long-term projects under control since progress is tracked step by step instead of all at once. It builds trust across the team because everyone can see progress without needing constant status meetings. It helps reduce duplicate work, because tasks and updates are visible to everyone, so no one accidentally repeats the same effort. It makes onboarding new team members easier, as they can quickly see the workflow, task history, and project context. It encourages accountability since deadlines and responsibilities are clear for each task. It improves communication efficiency because comments and updates are centralized instead of scattered across emails or chat. It improves a clear record of progress, which is helpful for reporting, performance reviews or retrospective meetings. ### 12. Powerful Customization for Dev Teams, But Steep Learning Curve **Rating:** 3.5/5.0 stars **Reviewed by:** Sebastian P. | QA Engineer Lead, Marketing and Advertising, Enterprise (> 1000 emp.) **Reviewed Date:** January 06, 2026 **What do you like best about Jira?** Jira's customizable workflows have been essential for our team. We've tailored our board to match our actual development process - from code review to QA to deployment - which keeps everyone on the same page. I particularly appreciate the ability to create custom filters; I have one that shows all my assigned issues across projects, which saves me time every morning. The integration with Confluence and GitHub works seamlessly in our workflow. When I commit code, the Jira ticket updates automatically, and our documentation links from Confluence appear right in the ticket. Sprint planning is straightforward with drag-and-drop prioritization, and the velocity charts have helped us estimate more accurately over the past six months. The reporting dashboards give our PM visibility without constant status meetings. I can see at a glance how many bugs are in our current sprint versus feature work. **What do you dislike about Jira?** The learning curve for new team members is steep. Our last hire took about two weeks to feel comfortable navigating Jira, and I still find myself explaining how to use JQL queries. The interface feels cluttered - there are so many options and menus that finding specific settings takes longer than it should. Performance slows noticeably when I search across all projects or load boards with 200+ issues. Sometimes page loads take 5-10 seconds, which disrupts workflow. The permission system is confusing. Setting up proper access for contractors required our admin to spend hours configuring role-based permissions. Our paid plan costs have also increased significantly as we've grown past 50 users. The mobile app is barely usable - I can view tickets but editing or updating them is clunky compared to desktop. **What problems is Jira solving and how is that benefiting you?** Jira eliminated the chaos of tracking work across multiple spreadsheets and email threads. Before Jira, we'd lose track of bug reports and feature requests - now everything is centralized and searchable. Our customized workflow ensures tickets go through proper code review and QA stages, which has reduced bugs making it to production. Sprint planning tools help us commit to realistic workloads; we've become much better at estimating since we can see historical velocity data. The GitHub integration provides traceability - I can see which commits fixed which bugs, and during retrospectives, we can trace issues back to their origin. This accountability has improved our code quality. Real-time visibility means our product manager checks the board instead of interrupting us with status questions. The burndown charts and sprint reports help us identify bottlenecks early. Last quarter, we noticed our QA phase was consistently taking longer than expected, which led us to add another QA resource. ### 13. Jira Makes Agile Sprint Planning and Project Insights Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Cristian N. | Senior Technical Consultant, Computer Networking, Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Jira?** Jira allows me to manage my projects with ease, and not just that—it also makes it easy for me to get more insight into what is being done and how. In an agile environment, Jira is the best tool for us to plan sprints and detect issues early. It’s easy to use, performs well, and the ability to integrate with other software for reporting is a great thing to have. **What do you dislike about Jira?** Nothing to complain about; it’s quite flexible to set up. **What problems is Jira solving and how is that benefiting you?** I use it for project management and task tracking, and to interact with teams in different parts of the world. ### 14. Servicenow consultant **Rating:** 0.0/5.0 stars **Reviewed by:** Ritesh T. | ServiceNow Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2026 **What do you like best about Jira?** I like how easy it is to assign a story in Jira without any hassle. You can assign the story to anyone just by searching their name in the assignee field. **What do you dislike about Jira?** Sometimes, due to access issues, I’m not able to assign stories or sprints. I understand this is for security, but it should be more flexible so I can still get the stories assigned when needed. **What problems is Jira solving and how is that benefiting you?** Jira is helping us solve key problems, like assigning stories and keeping track of progress. It also makes it clear which team member is working on which story. The agile board is very useful for moving stories into another queue, and it’s also hassle-free to reopen any story when needed. ### 15. Flexible, Email-Friendly Work Tracking—But a Steep Learning Curve **Rating:** 3.0/5.0 stars **Reviewed by:** TEJENDER K. | Digital Marketing Executive, Consulting, Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2026 **What do you like best about Jira?** Jira is a flexible platform for managing tracking work across team and projects with the time stamp of due date and level of priority high to low. And give email reminder for everything's we do and if someone add comments we get email about the same which help us to align with teams and accountability and delivery work, this platform allows for extensive customisation which allow our use case **What do you dislike about Jira?** It’s not beginner-friendly at all. It took me almost 2–3 weeks to learn all the tasks activities and other things involved **What problems is Jira solving and how is that benefiting you?** It's help to manage all the task in single place with 100% transparency and status on tasks what team assigned to us. We can able to see all the life cycle, tracking and pivots and All which help us to present our task dashboard on calls so manager can understand where we are so he also keep update and he don't have to follow up us again and again on the same thing ### 16. Leveraging Jira for Hybrid Agile Frameworks **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 04, 2026 **What do you like best about Jira?** It provides a flexible environment where the team can smoothly switch between Kanban and Scrum boards, making it easier to manage agile sprints and clearly visualize progress across all team members. **What do you dislike about Jira?** Its interface is heavily built around developer-centric logic and technical jargon, which can create a steep learning curve for other departments. Non-technical users often find the sheer number of specialized buttons and the "issue-based" tracking approach less intuitive and harder to navigate. **What problems is Jira solving and how is that benefiting you?** It helps us track potential software issues and monitor problems by tagging them to team members with different priority levels. We can also design full roadmap visualizations so members can see the “big picture” of a project at a glance, including timelines, goals, and priorities. On top of that, we’re able to automate tasks using a simple no-code rule builder, which saves the team time. ### 17. Robust, Customizable Jira That Streamlines Project Tracking and Reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Himanshu V. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2026 **What do you like best about Jira?** Jira is a robust platform for managing projects and tracking tasks effectively. Its customizable workflows make it easy for our team to tailor the system to their specific needs and processes. The ability to integrate with a variety of development tools also helps streamline work and boost productivity. In addition, Jira’s reporting features provide useful insights that support better planning and follow-up. Overall, it feels like a comprehensive solution for software development teams. **What do you dislike about Jira?** While it’s a robust tool, its complexity can be a real hurdle for some users. The extensive feature set is undeniably powerful, but it may come with a steep learning curve for new teams getting started. Likewise, the wide range of customization options can sometimes result in intricate configurations that become difficult to manage over time. For smaller projects, it may end up feeling like an overly powerful solution for what’s actually needed. **What problems is Jira solving and how is that benefiting you?** It streamlines workflows and enhances team collaboration by providing a centralized hub to manage projects, tasks, and issues effectively. With robust tracking and reporting capabilities, it supports greater transparency and accountability across the team. This solution helps organizations improve productivity and deliver projects more efficiently, while keeping day-to-day work better organized. Ultimately, it contributes to a smoother, more structured, and more successful project execution process. ### 18. Jira Brings Structure and Visibility to Cross-Functional Work **Rating:** 5.0/5.0 stars **Reviewed by:** Ayush S. | Client manager, Financial Services, Enterprise (> 1000 emp.) **Reviewed Date:** January 22, 2026 **What do you like best about Jira?** As a Business Analyst, what I appreciate most about Jira is how it brings structure, visibility, and consistency to complex, cross‑functional work. Its strengths aren’t limited to a powerful feature set; Jira is also highly adaptable to different teams, processes, and levels of maturity, which makes it easier to align work and keep everyone on the same page. **What do you dislike about Jira?** Jira is powerful, but that power comes with a high level of complexity—especially for non‑technical users or cross‑functional business teams. It can feel overly complicated, with too many configuration options and interface elements that aren’t intuitive without prior training. As a result, it often leads to extra admin time and may require a dedicated Jira expert to set up and manage workflows effectively. **What problems is Jira solving and how is that benefiting you?** Jira helps me streamline project tracking by providing clear Agile boards, customizable workflows, and real‑time visibility into tasks, which solves the challenge of coordinating work across multiple teams. Its strong reporting and analytics make it easier to identify bottlenecks and make data‑driven decisions, improving overall project efficiency. ### 19. Essential for Streamlined Month-End Close and Audit Management **Rating:** 5.0/5.0 stars **Reviewed by:** Swetha S. | Senior Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** January 11, 2026 **What do you like best about Jira?** What I like best about Jira is the visibility it provides into daily close and reporting activities. It helps me clearly track assigned tasks, pending issues, and dependencies without relying on follow-ups or emails. During month-end close, Jira keeps work organized, improves coordination with cross-functional teams, and ensures nothing is missed, which reduces stress and improves turnaround time. What I like best about Jira is its ease of use and ease of implementation, which made it quick to adopt within close cycles. I use it with high frequency of use to track reconciliations, issues, and deadlines. The strong number of features supports task tracking, workflows, and reporting, while its ease of integration with other tools improves coordination. Reliable customer support further helps resolve issues quickly, making Jira effective for daily RTR operations. **What do you dislike about Jira?** Logging simple reconciliation follow-ups or late journal entries sometimes required navigating multiple fields, issue types, and workflows designed more for IT or project teams. This added time to raise and close tickets, and in some cases led to parallel tracking in Excel or emails for urgent close items. While Jira is powerful, the lack of finance-specific templates can reduce efficiency in fast-paced RTR cycles. It can feel complex and time-consuming for simple accounting tasks. The number of features, while useful, can be overwhelming and requires training to use effectively. Initial setup and workflow customization are not always intuitive, and occasional performance issues can slow work during peak close periods. Additionally, reliance on configurations means limited flexibility without admin support. **What problems is Jira solving and how is that benefiting you?** Jira solves the problem of tracking and managing tasks, reconciliations, and close activities in an organized and transparent way. It provides clear visibility into pending actions, dependencies, and deadlines, reducing missed items and delays. This benefits me by improving accountability, streamlining coordination with cross-functional teams, and ensuring timely completion of month-end and reporting activities, ultimately making the close process more efficient and controlled. During month-end close, when multiple reconciliation breaks, late journal entries, and intercompany mismatches arose across teams, Jira helped log each issue with clear ownership, priority, and timelines. Instead of chasing updates over emails or calls, I could track status in real time and maintain a documented trail of explanations and resolutions. This benefited me by reducing follow-ups, improving accountability, and ensuring nothing critical was missed, especially during tight close deadlines and audit periods. ### 20. Centralized Task Management, Needs Better Time Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan H. | Creative Director, Mid-Market (51-1000 emp.) **Reviewed Date:** January 20, 2026 **What do you like best about Jira?** I like that I can manage my full team in one central dashboard and see each team member's scheduled tasks. I also love the work backlog feature, where as a team, we can assess all tasks that arrive in. The centralized dashboard is essential because it can be shared with stakeholders and wider teams so they can fully understand my team's workloads and priorities and make informed decisions about creating new tasks. The backlog makes it easier for my team to review work submitted by stakeholders. Jira is a complex and key tool for our business. It is easy to set up, though there is a lot to learn, but that's not a negative. **What do you dislike about Jira?** I'd love if there were some kind of app for desktop iOS that provides a more intuitive way for time tracking on tasks a designer is working on. Currently, when a task is being worked on by a designer, they have to mark the task as 'in progress.' It would be great if this feature could also start a timer that the designer was able to interact with in order to stop and start the timer so that the team can gain valuable insight into how long specific kinds of tasks take to complete. **What problems is Jira solving and how is that benefiting you?** I use Jira to manage tasks for my team, track workload, and solve issues like team availability and task management with a centralized dashboard and work backlog feature, making it easier for stakeholders to understand priorities and for my team to review incoming work. ### 21. Seamless Slack Integration with Jira Boosts Productivity **Rating:** 5.0/5.0 stars **Reviewed by:** Palak S. | Senior Software Enginer II, Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2026 **What do you like best about Jira?** I like how Jira integrates with Slack seamlessly, which eliminates the need to constantly check emails for assigned tickets, as I can now see them on Slack. I also appreciate that it helps in tracking tickets by allowing assignment with deadlines, which prevents any problems from going missing. Furthermore, setting up Jira was very easy, despite taking some time because we had to create multiple boards and epics. **What do you dislike about Jira?** I need to copy the ticket link for the GitHub PRs, then I need to open that ticket. There is no button to copy the ticket link on the icon of the ticket. First, there must be a link copy to clipboard function in the ticket icon. Second, the ticket should be directly assigned to the current sprint as the ticket is created, but it doesn't. **What problems is Jira solving and how is that benefiting you?** Jira helps track client issues with deadlines, preventing them from getting lost or forgotten. Its seamless integration with Slack lets me see assigned tickets without checking emails, streamlining my workflow. ### 22. Flexible, Transparent Work Tracking Across Teams with Jira **Rating:** 4.5/5.0 stars **Reviewed by:** Sindhu C. | Cyber Security Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** April 07, 2026 **What do you like best about Jira?** What I like most about Jira is how flexible and transparent it is for tracking work from start to finish, especially in complex, cross-functional environments. Jira serves as a single, centralized source of truth where tasks, issues, and workflows are clearly documented and visible to all stakeholders. Its ability to customize workflows, issue types, and fields makes it easy to adapt across different teams—whether it’s security, development, operations, or compliance—without forcing everyone into a one-size-fits-all process. **What do you dislike about Jira?** While Jira is a powerful and flexible tool, there are a few aspects that can be challenging, especially in large or operationally heavy environments. First, its complexity can create a steep learning curve for new users and teams. Second, the ability to customize almost everything can sometimes lead to over-customization, which adds process overhead and makes workflows harder to maintain. Finally, without add-ons, Jira’s native reporting can feel limited, particularly when you need more detailed or tailored insights. **What problems is Jira solving and how is that benefiting you?** Jira addresses the core challenge of managing, tracking, and coordinating work in complex environments where multiple teams, priorities, and deadlines overlap. Without a structured system in place, work can easily become fragmented across emails, chats, and spreadsheets, which leads to missed follow-ups, unclear ownership, and reduced accountability. ### 23. One Clear Place to Plan, Track, and Finish Work **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 06, 2026 **What do you like best about Jira?** What I like best about Jira is that it gives my team one place to plan, track, and finish all our work, with clear boards and statuses so everyone knows what is going on, and we can easily see who is doing what, what is blocked, and how close we are to our goals. **What do you dislike about Jira?** So far i don't have anything to be disliked **What problems is Jira solving and how is that benefiting you?** For me, Jira mainly solves the problem of work being scattered and unclear, by putting all tasks, bugs, and stories in one place with clear owners, priorities, and statuses, so nothing is missed and everyone sees the same truth. It also fixes the usual confusion around planning by giving us proper backlogs, sprints, and boards, which makes it easier to decide what to do next and to spot bottlenecks early. Because of this, I waste less time asking for status updates, it is simpler to coordinate across dev, QA, and product, and our team can track progress and delays with proper reports instead of guesses. ### 24. Custom Workflows, Clear Visibility, and Reporting That Actually Helps **Rating:** 4.0/5.0 stars **Reviewed by:** Pratiksha K. | Product Development Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2026 **What do you like best about Jira?** Jira excels as a flexible platform for managing and tracking work across different teams and project types. It also helps me collaborate with cross-functional teams. It gives me clear visibility into tasks, priorities, and overall progress through customizable workflows, boards, and dashboards. I also appreciate its strong integrations with other tools and its robust reporting features, which help teams stay aligned, strengthen accountability, and deliver work more efficiently. **What do you dislike about Jira?** It can feel complex for new users, especially for non-technical teams. With so many features and options available, it may be more than what’s needed for smaller or simpler projects. **What problems is Jira solving and how is that benefiting you?** Jira helps me solve the challenge of tracking and managing work across teams in a structured, transparent way. Instead of relying on scattered communication and manual tracking, it provides one central place to manage tasks and issues, assign ownership, and track progress. This gives me clear project visibility, better collaboration with cross-functional teams, and stronger accountability. ### 25. Easy to Use, Great Integrations, and Strong Documentation **Rating:** 4.0/5.0 stars **Reviewed by:** Yogesh G. | Linux Administrator, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2026 **What do you like best about Jira?** It’s the most flexible and customizable project management tool used by software teams. It’s easy to use and manage, and we can integrate it with 3rd-party apps for automation without much effort. It also makes it easy to track, record, and manage bug issues. There’s a large community and well-maintained documentation, which is especially helpful for new users. On top of that, the workflow and fields can be customized based on our requirements. **What do you dislike about Jira?** The UI feels very complex for a beginner, and it takes time to figure out where things are. Overall, the app feels heavyweight, which makes it less comfortable to use. Support also hasn’t been very good, and it’s been hard to get helpful assistance when needed. **What problems is Jira solving and how is that benefiting you?** We use this tool for project management and for bug and issue tracking across our organization. We’ve integrated it with our SOAR product to automatically generate issues in JIRA and automatically assign them to the software team. ### 26. Versatile Yet Intimidating for Beginners **Rating:** 4.0/5.0 stars **Reviewed by:** Robert H. | Technical Support Tech, Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2026 **What do you like best about Jira?** I find Jira incredibly versatile and customizable, allowing it to become whatever I need it to be. It functioned as a good help desk ticketing system for an IT MSP help desk and had a good knowledge base integration. We were able to build out SLAs into tickets and have suggestions from the knowledge base populate for the techs. Transitioning from Microsoft Teams to Jira was simple and straightforward. **What do you dislike about Jira?** It is very intimidating if you are not sure how to build out the program. There is a course to help explain how to use it. Just need to have some technical ability to really jump in. **What problems is Jira solving and how is that benefiting you?** Jira functions as a versatile help desk ticketing system, CRM, and knowledge database. We could build SLAs into tickets and have knowledge base suggestions populate for techs, making it incredibly useful. ### 27. Boosts Visibility and Cross-Department Collaboration **Rating:** 4.0/5.0 stars **Reviewed by:** Adam T. | CSM, Telecommunications, Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Jira?** I like that Jira makes it easy to see collaboration between departments involved in solving tickets. The visibility aspect is straightforward. I also appreciate that I receive email notifications instead of having to consistently check the online portal. With Jira being cross-departmental, I can easily communicate with all related departments involved in a bug fix or project direction. It helps me know who to approach over TEAMS or in the office. Additionally, signing in is secure and easy to do. **What do you dislike about Jira?** Creating a subtask is a challenge and makes the site slower because it is heavier. **What problems is Jira solving and how is that benefiting you?** Jira provides visibility into tickets for customer-related bugs, making it easy to track progress. It allows collaboration across departments and sends email notifications, reducing the need to check the portal. It helps me know who to contact for specific issues. ### 28. A Powerful Project Tracking Tool That Keeps IT Teams Organized **Rating:** 4.0/5.0 stars **Reviewed by:** Archit J. | Cloud Security Engineer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** April 04, 2026 **What do you like best about Jira?** Jira has been our go-to tool for managing development sprints, tracking bugs, and keeping the whole team aligned on project progress. Its customizable workflows let us adapt the tool to our specific processes instead of having to change how we work. Being able to create detailed tickets, assign priorities, set due dates, and track progress in real time has made our project management much more efficient. Integrations with tools like Confluence and Bitbucket also help it feel like a complete ecosystem for an IT team. **What do you dislike about Jira?** Jira can feel overwhelming for new users. The interface has a steep learning curve, and setting up workflows often takes a lot of time and admin effort. Performance can also slow down noticeably when you’re working with large projects that have hundreds of tickets. Pricing becomes more of a concern as the team grows, and customer support response times for non-critical issues could be much better. **What problems is Jira solving and how is that benefiting you?** Before Jira, we tracked tasks and bugs through spreadsheets and long email threads, which made it nearly impossible to get a clear, up-to-date picture of overall project status. Jira has brought much-needed visibility into our development pipeline—from backlog grooming to sprint planning to release—so it’s easier to see what’s in progress, what’s blocked, and what’s coming next. As a result, it has reduced miscommunication between developers and project managers, improved on-time delivery, and given leadership real-time insight into team capacity and progress. ### 29. Reliable Jira Ticket Linking, Easy Tracking, and Helpful AI When Needed **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Jira?** I love that I can easily link tickets from different projects. It also makes it simple to track the status of each task in our day-to-day processes, and searching for tickets is much easier too. I don’t use the AI feature most of the time, but when I do, it’s really helpful. it integrates with applications and services outside jira quite well. Performancewise it has been reliable. **What do you dislike about Jira?** To be honest, I found it a little confusing to use when I was just starting out with the app. But after some time, and once you learn the ins and outs of how it works, it’s okay. **What problems is Jira solving and how is that benefiting you?** As a software tester, it helps me with issue tracking and development tracking. With Jira, I can easily filter and identify the most affected parts of our application, as well as see defect trends over time. ### 30. Powerful, Customizable Jira with Great Integrations - But Can Feel Complex for New Users **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2026 **What do you like best about Jira?** Jira has been a game-changer for managing our projects and tracking tasks across multiple teams. The customizable boards and workflows allow us to tailor the system to our exact processes, making it easy to track tasks from backlog to completion. I especially appreciate the drag-and-drop interface for issue management, which saves hours each week by quickly reprioritizing work during sprint planning. Features like epics, story points, and automated notifications help the team stay aligned and ensure nothing falls through the cracks. An unexpected benefit has been the advanced reporting and dashboards, which give us visibility into bottlenecks and team performance without manual data collection. UI / UX: Day-to-day usage is smooth. The interface is intuitive, with clearly defined boards, lists, and filters that make navigation straightforward. While Jira has a lot of features, the learning curve is manageable, and once you’re familiar, it’s easy to move between projects, sprints, and reports. Integrations: Jira integrates seamlessly with tools like Confluence, Slack, GitHub, and CI/CD pipelines, which makes cross-team collaboration much easier. Automated updates between Jira and our development tools keep everyone on the same page without manual tracking. Performance: Jira performs reliably, even when managing large projects with hundreds of issues. Loading dashboards and sprint boards is fast, and bulk updates or reports rarely lag, which is crucial when working under tight deadlines. Pricing / ROI: While Jira can be expensive for larger teams, the value is clear. The time saved on project management, tracking, and reporting more than offsets the cost. Custom workflows and automation provide additional ROI by reducing manual administrative work. Support / Onboarding: Getting started with Jira was straightforward thanks to extensive documentation and onboarding tutorials. Atlassian’s support and community forums are very responsive, and the templates available for different project types made initial setup much faster. AI / Intelligence: Jira’s AI-powered features, like smart issue prioritization, predictive task assignment, and automated workflow suggestions, stand out. These help reduce manual decision-making and keep sprints running smoothly, especially for teams handling multiple concurrent projects. Overall: Jira is a robust, flexible, and reliable project management tool that streamlines team collaboration, improves visibility, and keeps projects organized. Its combination of customization, integrations, and AI-powered insights makes it a cornerstone of our workflow. **What do you dislike about Jira?** While Jira is incredibly powerful, it can feel overly complex for new users. Setting up custom workflows, permissions, or automation rules sometimes requires a steep learning curve, which can slow onboarding for team members who are less technical. The interface can feel cluttered when managing large projects with hundreds of issues, making it harder to find specific tasks quickly. Additionally, some reports and dashboards could be more intuitive, as creating custom views often requires multiple steps and configuration. Potential improvements: Simplifying the setup for custom workflows, offering more pre-configured dashboards, and providing streamlined navigation for large projects would make Jira more user-friendly while maintaining its robust feature set. **What problems is Jira solving and how is that benefiting you?** Before using Jira, we struggled with keeping track of tasks, deadlines, and priorities across multiple teams and projects. Project updates were often scattered across emails, spreadsheets, and chat messages, which led to missed deadlines, duplicated work, and a lack of visibility into overall progress. After implementing Jira, we can centralize all tasks, track progress in real time, and automate notifications for updates and deadlines. We struggled with manual coordination and lack of visibility, but now we can manage sprints, monitor team workloads, and generate reports automatically, which has resulted in a 30–40% reduction in administrative overhead and improved team alignment. Additionally, Jira’s customizable boards and workflows help us maintain consistent processes across projects, while integrations with tools like Confluence, Slack, and GitHub ensure smooth collaboration. Overall, Jira has streamlined project management, improved transparency, and saved significant time, allowing the team to focus more on delivering value rather than tracking tasks. ### 31. Endlessly Customizable Issue Tracking with Strong Integrations and Reporting **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Enterprise (> 1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Jira?** A great place to track and update issues either internally or having employees submit it to us. It's well integrated into many other systems and has fantastic reporting capabilities. It's endlessly customizable with many automations that can be used to get a good grasp of issue tracking. **What do you dislike about Jira?** In the base format, it's really plain in terms of function but has so many words and options everywhere that it can really overwhelm users. Without full access, some queues are really hard to access making usage difficult and discouraging newer users from using it consistently **What problems is Jira solving and how is that benefiting you?** We need to ensure we track and complete problems that are flagged by both peers and employees. This allows us to track issues, track SLA, and provide responses to issue raisers without much manual intervention. The default reports is powerful too to help us summarize consistent issues. ### 32. Flexible, Customizable Jira That Keeps Teams Organized and Aligned **Rating:** 4.5/5.0 stars **Reviewed by:** Radhika R. | Full Stack developer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2026 **What do you like best about Jira?** Jira is great at keeping work organized, especially when multiple people are involved. I like how clearly it breaks down tasks, tickets and progress, so everyone knows what thy are working on and whats coming next. What i like best is the flexibility. You can customize workflows, boards and issue types to match how you team actually works instead of forcing a fixed process. It really helps with planning, tracking progress and staying aligned , especially in fast moving teams. **What do you dislike about Jira?** Jira can feel overwhelming, especially at the beginning. There are a lot of features, setting and configurations, which makes the learning curve pretty steep for new users. Another thing i dislike is that it can sometimes feel too complex for simple tasks. Creating or updating tickets can take more steps than expected and if workflows aren't set up well, things can get confusing. It is powerful, but it doesn't always feel lightweight or beginner friendly. **What problems is Jira solving and how is that benefiting you?** Jira solves the problem of keeping track of work across teams and projects. Instead of tasks, bugs and requests being scattered in spreadsheets, chats or personal to - do lists, everything gets organized in one central place with clear priorities and progress tracking. For me, that means i can easily see what needs to be done, what is in progress and what is blocked without having to chase people for updates. It also helps with planning sprints, assigning tasks, and tracking deadlines, which makes collaborations smoother and reduces misunderstandings. Overall, Jira brings structure and visibility to work that might otherwise feel chaotic. ### 33. Keeps My Software Engineering Schedule Organized and On Track **Rating:** 4.0/5.0 stars **Reviewed by:** Prajwal N. | Student, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2026 **What do you like best about Jira?** Keeps my software engineering schedule and work well maintain **What do you dislike about Jira?** Jira Software has a steep learning curve for new users, and its interface can sometimes feel overwhelming due to the large number of features and configuration options. **What problems is Jira solving and how is that benefiting you?** Jira helps organize tasks, track progress, and improve team collaboration. It saves time, increases productivity, and ensures projects are completed on schedule. ### 34. Customizable Kanban & Scrum Boards That Make Agile Tracking Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Enguerran M. | Développeur Full Stack, Sporting Goods, Enterprise (> 1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Jira?** I really appreciate the customizable Kanban and Scrum boards—they make agile project tracking intuitive and efficient for the whole team, and it’s easy to tailor the workflow to how we actually work. **What do you dislike about Jira?** Jira can feel quite overwhelming for new users because of its steep learning curve and an interface that can sometimes seem cluttered. **What problems is Jira solving and how is that benefiting you?** Jira helps us solve the problem of scattered tasks and limited project visibility. It benefits our team by giving us a single source of truth, so everyone is clear on what to work on and when. That shared clarity has significantly improved our delivery times. ### 35. Align your priorities and complement your digital work with Jira's collaboration features. **Rating:** 5.0/5.0 stars **Reviewed by:** Bronno W. | IT System Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 04, 2026 **What do you like best about Jira?** Jira is the best performing digital system for aligning your business's priorities and professional goals in a productive and efficient way, improving communication and collaboration between departments to effectively fulfill all your business's commercial processes. In addition, Jira is a perfect system for simplifying and streamlining your work processes, improving the overall quality of your online work and allowing you to increase your performance and productivity. **What do you dislike about Jira?** I can't think of anything negative about Jira's digital features and capabilities, I like how all its work resources function and how they fit my professional field. **What problems is Jira solving and how is that benefiting you?** Jira is the system that has allowed me to align my organization's business objectives and goals efficiently and professionally, improving my business productivity and facilitating communication and collaboration throughout my field of work. ### 36. Best application for resolution ticketing on enterprise level **Rating:** 5.0/5.0 stars **Reviewed by:** Manikandan R. | Operations Lead, Outsourcing/Offshoring, Enterprise (> 1000 emp.) **Reviewed Date:** August 01, 2025 **What do you like best about Jira?** As someone who values teamwork and efficient incident management, Atlassian's tools have been a game changer for our organization. Their real-time tracking and resolution status updates significantly enhance transparency and accountability among teams, which promotes proactive responses. The seamless integration across departments is impressive, fostering an agile-driven approach that has optimized both project management and operational workflows without compromising communication. Highly recommend it for any business leader aiming for peak organizational efficiency. **What do you dislike about Jira?** The UI can be much better and user specific customizable themes would be perfect. **What problems is Jira solving and how is that benefiting you?** We use JIRA to raise requests for various services, approvals and product purchases for all users in the organization. The main benefit is these requests are assigned to specific departments with timely email updates on the progress. ### 37. Great Sprint Boards and Bulk Ticket Moves, but PR Linking via Integrations Needs Work **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 31, 2026 **What do you like best about Jira?** The ability to maintain swim lanes, and the tickets on Sprint boards, and the ability to bulk move the tickets around on the board and across users. **What do you dislike about Jira?** The lack of accuracy in third party integrations, like inability to manually link PRs to a ticket when the PR ID for commit message doesn't match the Jira ticket ID. **What problems is Jira solving and how is that benefiting you?** Management of the features, and release targets for those features. It helps in finding out the responsible person for a feature with ease, and defining work done in a specific period of time. ### 38. Jira’s Integrations and Zephyr Scale Make Testing and Onboarding Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2026 **What do you like best about Jira?** What I like about Jira is its integration with multiple tools like Slack, Confluence, Power Apps. I also like the Zephyr Scale part of this tool which helps with Testing various features on multiple fronts, be it UI/UX related or Data Engineering/AI processes that we work on. It's also a very highly used tool so that helps in getting newer people onboard as they are well versed with the overall JIRA interface. **What do you dislike about Jira?** I don't really dislike JIRA as such. Sometimes the UI may look a bit more complicated as opposed to competitors like Monday.com who make it too simple. JIRA strikes a good balance in most of the boxes and promises superior performance/real-time updates. Improvements wise - I would want to improve the navigation of Zephyr Scale as we use it a lot and the UI can be a bit difficult to reach out if one is using Zephyr Scale for the very first time **What problems is Jira solving and how is that benefiting you?** The drag-and-drop interface on boards is something I use constantly: Moving tasks between columns during standups Re-prioritizing work mid-sprint As previously mentioned, testing financial reports and saving testing records. ### 39. Boosts Project Management with Effective Task Tracking **Rating:** 4.5/5.0 stars **Reviewed by:** Vamsi Krishna k. | Business Data Analyst III | SQL| API Testing |Tableau| UAT | Jira | Visio | process Mapping, Mid-Market (51-1000 emp.) **Reviewed Date:** March 30, 2026 **What do you like best about Jira?** I use Jira for ticket tracking, task planning with Kanban boards, and writing user stories. It is essential for communication and documenting changes raised by stakeholders. I appreciate how Jira bridges the gap between stakeholders and technical users and provides documentation for future reference and logs. What I like most about Jira is the interface and Kanban boards, which are straightforward with simple navigation, and allow for effective work management and communication among team members. Each component, like user stories for epics and attachment functionality, is well-designed for better understanding. Kanban boards are especially useful during scrum meetings, making it easy to move tasks to the next step and track progress. Additionally, Jira integrates well with email, notifying me of comments or changes through subscriptions. **What do you dislike about Jira?** JQL and filter options, sometimes Jira is slow. JQL query doesn't work better and need more filtering, having simple filters will be helpful for teams. **What problems is Jira solving and how is that benefiting you?** Jira bridges the gap between stakeholders and technical users, enhances communication, aids in ticket tracking, and maintains documentation for future purposes with its kanban boards and task planning. ### 40. Jira Keeps Projects Organized, Transparent, and Teams Aligned **Rating:** 4.5/5.0 stars **Reviewed by:** Aman R. | Software Developer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2026 **What do you like best about Jira?** I love how effectively it helps in organizing and tracking work.It helps in collaborating in project and then i got to know how helpful it it.Managing tasks and projects in a structured way and make everything transparent.It really improves the collaboration and keeps everyone aligned on project. **What do you dislike about Jira?** Although Jira is very helpful but for new users it can feel a bit complex.It takes time to understand the interface, too many features and configurations sometimes make users confusing. **What problems is Jira solving and how is that benefiting you?** Jira helps in managing and tracking work in a structured manner so instead of manually managing and keep track of everything you can focus on your project.It also improves tranparency so that everyone knows about the project. ### 41. Powerful Issue Tracking and Sprint Planning That Keeps the Team Aligned **Rating:** 4.5/5.0 stars **Reviewed by:** Pham H. | Mobile Developer, Financial Services, Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2026 **What do you like best about Jira?** Powerful issue tracking, flexible workflows, and excellent sprint planning. It keeps the team aligned and makes it easy to track progress from development to release. **What do you dislike about Jira?** It can be slow and overly complex. Too many clicks for simple tasks **What problems is Jira solving and how is that benefiting you?** Jira centralizes task management, bug tracking, and sprint planning. It gives the team clear visibility into priorities and progress ### 42. Jira Keeps Teams Organized with Custom Workflows and Clear Visibility **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 13, 2026 **What do you like best about Jira?** What I like best about Jira is how effectively it helps teams stay organized and aligned on tasks, projects, and priorities. It makes tracking incidents, tickets, and progress much easier, especially when multiple teams are involved. I also appreciate the flexibility in customizing workflows, dashboards, and reports based on project needs. The integration with other tools and the visibility it provides into ongoing work really help improve collaboration, accountability, and overall productivity. **What do you dislike about Jira?** Not as such but still the observation is that it can sometimes feel overly complex, especially for new users or smaller teams. Managing workflows, permissions, and configurations may require significant setup and administrative effort. In some cases, too many custom fields and processes can make the platform feel cluttered and less user-friendly. **What problems is Jira solving and how is that benefiting you?** Project visibility and tracking ### 43. Streamlined Task Management and GitHub Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Vivek M. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2026 **What do you like best about Jira?** I like Jira's drag and drop feature; it helps with better organization. The integration with GitHub is great for visibility on my pull requests and build statuses. It saves me from context switching by letting me stay informed about my PRs and builds directly in Jira without jumping back to GitHub. This makes the development process more transparent for stakeholders since they can see if a build fails or is unmerged without needing to get updates from me. Also, I found the initial setup of Jira to be very easy. **What do you dislike about Jira?** Their mail notification service keeps my inbox hogged **What problems is Jira solving and how is that benefiting you?** Jira organizes my tasks and subtasks, giving better visibility for stakeholders. It saves context switching with GitHub integration, showing PR and build status without leaving Jira, enhancing process transparency. ### 44. Robust Features, Needs Seamless AI Implementation **Rating:** 4.5/5.0 stars **Reviewed by:** Rakesh K. | Director, Solution Architect, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Jira?** I like how Jira has evolved over the years, allowing me to use Jira connectors to integrate into the Google ecosystem and implement AI to get work done. The integration capabilities are really valuable, especially using Jira integration with Google Drive to pull data in an automated, scheduled fashion and build external dashboards for CX reviews. **What do you dislike about Jira?** I find the AI features of Jira need to be more user-friendly because it's a little complicated to understand and implement. In the latest AI world, simple English should be enough to get the required output, but in Jira, I have to use Jira-specific technical words to get the desired outcome, which I feel is complicated. **What problems is Jira solving and how is that benefiting you?** I use Jira for agile development, tracking open ticket gaps, and for its dashboard features that help us understand the overall status comprehensively. ### 45. Boosts Visibility and Coordination, Needs Better Text Editor **Rating:** 4.5/5.0 stars **Reviewed by:** Atul B. | Documentation Writer Sr., Telecommunications, Enterprise (> 1000 emp.) **Reviewed Date:** March 28, 2026 **What do you like best about Jira?** I like how Jira improves visibility and ownership of ticket details, providing a single place to track bugs, stories, and other tasks. It enhances coordination within teams and reduces miscommunication. I appreciate the ease of tracking features, changing ticket levels, and linking related tickets. The clear visibility into development stages helps me coordinate with different teams efficiently. I get all the required information in one place, reducing last-minute work. I can collaborate easily on specific tickets, get updates by adding myself as a watcher, and prioritize documentation tasks by checking feature statuses. Traceability is valuable as it helps me include relevant criteria and details while creating content. The prioritization feature helps me focus on high-impact tasks. Overall, Jira enhances my work clarity and efficiency across the development cycle. **What do you dislike about Jira?** As a technical writer, Jira's text editor is not ideal for structured documentation-style content. Formatting long descriptions and maintaining readability or updating content can feel restrictive compared to modern documentation tools. Long issue descriptions often become dense, so features like collapsible sections and visual separators would be helpful for keeping information clean. An auto-generated table of contents would help users quickly navigate complex tickets. Built-in callouts, such as notes, important, or warning panels, would be beneficial. A feature to see inline differences would help tech writers find changes easily. Also, a reader-friendly mode for long descriptions would reduce visual clutter. **What problems is Jira solving and how is that benefiting you?** I use Jira to improve visibility and organization, track feature bugs, and enhance communication within teams, reducing miscommunication. It provides a single place for details, allows easy task prioritization, and supports collaboration, making the development cycle more efficient. ### 46. Jira Makes Bug Tracking and Sprint Management Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Logesh G. | QA Engineer, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2026 **What do you like best about Jira?** What I like most about Jira is how easy it is to track bugs and manage tasks in one place. It helps me stay organized during sprints. The boards show what’s in progress and what’s finished. It also works well with other tools, which makes collaboration easier. **What do you dislike about Jira?** Sometimes, Jira can feel a bit overwhelming, especially for new users. There are many options and settings, and it can take time to get used to them. It can also feel slow when loading large projects or reports. **What problems is Jira solving and how is that benefiting you?** Jira helps us track bugs, tasks, and sprint work in one place. It reduces confusion in communication and ensures nothing gets missed. For me, it improves clarity, saves time during testing, and helps the team stay focused on priorities. ### 47. Jira Makes Agile Management Straightforward With a Clean UI and Helpful AI Features **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Jira?** I like that Jira is purpose-built for Agile project management, and it makes managing an Agile project feel straightforward. I also appreciate the new AI features they’ve integrated into the app, which make it easier to add more detail to tickets when needed. On top of that, I love how clean the UI is—it’s easy to move through projects and navigate between different tickets without getting lost. **What do you dislike about Jira?** What I dislike about Jira is that I have to integrate a separate application for team communication, like Slack. I’d really love it if everything could be kept in one application, because it would make it easier to address issues and blockers, and to share documentation. **What problems is Jira solving and how is that benefiting you?** Jira helps me manage complex eCommerce projects and products in a clean, intuitive application. This benefits me because I don’t have to rely on clunky tools that feel intimidating or are hard for my development team to use. ### 48. Exceptional organization and efficiency for project management **Rating:** 5.0/5.0 stars **Reviewed by:** Florencia María C. | Senior Operation, Mid-Market (51-1000 emp.) **Reviewed Date:** January 09, 2026 **What do you like best about Jira?** What I like most about Jira is its ability to organize and manage projects in a structured and efficient way. It allows for clear tracking of tasks, issues, and team progress, facilitating collaboration and real-time progress control. Additionally, its flexibility to adapt to different workflows makes it very useful for development teams and other types of projects. **What do you dislike about Jira?** What I don't like about Jira is that it can be complex at the beginning, especially for new users, as its interface and settings have a steep learning curve. Additionally, some advanced features can feel unnecessarily complicated, and performance can be affected in very large projects if not configured correctly. **What problems is Jira solving and how is that benefiting you?** Ira solves problems related to task disorganization, lack of follow-up, and low visibility of project progress. By centralizing information, it allows for the identification of blockages, prioritization of activities, and improvement of team communication. This benefits me because it facilitates planning, saves time, and improves productivity by having a clear and organized control of the work. ### 49. Efficient Project Management with Jira **Rating:** 4.0/5.0 stars **Reviewed by:** Vinay P. | Senior Software Engineer/RPA Developer, Enterprise (> 1000 emp.) **Reviewed Date:** May 26, 2026 **What do you like best about Jira?** I find Jira efficient in managing projects, which really helps streamline our workflow. I also like how we can have the entire project plan and stages visible in Jira, and stakeholders can know where the project is currently. The ticketing system is a nice feature, and I appreciate how handling change orders and bug fixes is good. It's also easy to set up, which was a big plus for our team of 1200 people. **What do you dislike about Jira?** Nothing as of now, it looks great need for me as a product management tool **What problems is Jira solving and how is that benefiting you?** I use Jira for project and stakeholder management. It allows us to have the entire project plan in one place, and stakeholders can easily track current project stages, improving efficiency. ### 50. Powerful, Customizable Workflow with Excellent Traceability and Reporting **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) **Reviewed Date:** February 04, 2026 **What do you like best about Jira?** Strong workflow customization – You can model almost any process (bug → triage → dev → QA → release) without hacks. Excellent traceability – Epics → stories → tasks → bugs → releases, all linked and auditable. Powerful reporting & dashboards – Burndowns, velocity, SLA tracking, and custom JQL queries are genuinely useful. Integrates well with everything – Confluence, Bitbucket, GitHub, CI/CD tools, service desks. Scales well for large teams – Handles complex projects, multiple teams, and enterprise governance nicely. Can be used daily to report issues, raise customer support tickets, etc. **What do you dislike about Jira?** Steep learning curve – Overwhelming for new users; too many fields, buttons, and screens. Can become over-engineered – If not governed well, workflows and fields spiral into chaos. **What problems is Jira solving and how is that benefiting you?** Jira solves the problem of fragmented and unstructured work management by providing a single, transparent system to track tasks, issues, priorities, and ownership. It gives clear visibility into what is being worked on, what is blocked, and what needs attention, which helps reduce manual follow-ups and miscommunication. For me, this translates into better prioritization, stronger accountability, improved collaboration across teams, and more predictable delivery of outcomes. ## Jira Discussions - [How is Jira transforming project management practices in agile software development teams?](https://www.g2.com/discussions/jira-how-is-jira-transforming-project-management-practices-in-agile-software-development-teams) - 11 comments, 8 upvotes - [What is Jira used for?](https://www.g2.com/discussions/what-is-jira-used-for) - 5 comments, 6 upvotes - [How is Jira transforming project management practices in agile software development teams?](https://www.g2.com/discussions/how-is-jira-transforming-project-management-practices-in-agile-software-development-teams) - 6 comments, 4 upvotes - [Is Jira a good tool?](https://www.g2.com/discussions/is-jira-a-good-tool) - 13 comments, 4 upvotes - [What does Jira software do?](https://www.g2.com/discussions/what-does-jira-software-do) - 4 comments, 2 upvotes - [View Jira pricing details and edition comparison](https://www.g2.com/products/jira/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-04+11%3A28%3A49+-0500&secure%5Bsession_id%5D=afe00507-acaa-49b4-a346-d94d54ad5e8e&secure%5Btoken%5D=6b85dd2d1f3383e51008767483d64e0130bb40db1f508c24acb1eb499d486caf&format=llm_user) ## Jira Integrations - 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