--- title: Front Desk Reviews meta_title: 'Front Desk Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 18 reviews by the users' company size, role or industry to find out how Front Desk works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 18 scale: '5' date_modified: '2026-07-12' parent_category: name: Hotel url: https://www.g2.com/categories/hotel --- # Front Desk Reviews **Vendor:** Hotel Link Solutions **Category:** [Hotel Management Software](https://www.g2.com/categories/hotel-management) **Average Rating:** 4.4/5.0 **Total Reviews:** 18 ## About Front Desk Hotel Link's Front Desk is designed for small to medium-sized accommodations. It is an easy and functional solution for your accommodation daily operations and you will save hours of work. ## Front Desk Reviews ### 1. Seamless Client Communication Made Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Reydi Miguel P. | Corporate Accountant, Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2025 **What do you like best about Front Desk?** What I really appreciate about Front is that it lets you send emails and handle all your communications with clients seamlessly. **What do you dislike about Front Desk?** I don’t have anything bad to say about front desk **What problems is Front Desk solving and how is that benefiting you?** Make things easier when you talk about communication and client happiness ### 2. Effortless Customization Makes It Stand Out **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2026 **What do you like best about Front Desk?** Easy customization and life-like ai responses. **What do you dislike about Front Desk?** The unnecessary typing noise and the confusion that the ai receptionist has at times. **What problems is Front Desk solving and how is that benefiting you?** Front Desk helps answer calls that would've gone unanswered in the past, which can only help our close rates. ### 3. Efficient and Reliable Software **Rating:** 4.0/5.0 stars **Reviewed by:** Mohit M. | Solution Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2022 **What do you like best about Front Desk?** I can access all of my hotel properties through my smartphone since this system is a web-based system. A grid view of our hotel rooms allows you to see hotel occupancy and available rooms visually. **What do you dislike about Front Desk?** The FD technical team can easily address minor glitches in communication with channel managers that occasionally cause discrepancies on reservations. It's nothing to worry about, just a minor inconvenience. **What problems is Front Desk solving and how is that benefiting you?** From a visual perspective, the layout and design are very chic and simple. The design is eye-catching. In terms of ease of use and intuitiveness, it is pretty good. Despite the fact that they had varying levels of computer knowledge, my staff was very capable of picking it up quickly. ### 4. user friendly software **Rating:** 5.0/5.0 stars **Reviewed by:** Jawad C. | associate, Mid-Market (51-1000 emp.) **Reviewed Date:** September 15, 2022 **What do you like best about Front Desk?** well it's quite an impressive software to use, so that you can manage your front desk situation, very very very user friendly. good interface. easy to use and easy to manage. **What do you dislike about Front Desk?** there is nothing i think. it's quite an impressive software to use, so that you can manage your front desk situation, very very very user friendly. good interface. easy to use and easy to manage. **What problems is Front Desk solving and how is that benefiting you?** it helps managing the front desk files and all well it's quite an impressive software to use, so that you can manage your front desk situation, very very very user friendly. good interface. easy to use and easy to manage. ### 5. Complete solution for storage **Rating:** 3.5/5.0 stars **Reviewed by:** MOHAMMAD A. | Territory sales manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2022 **What do you like best about Front Desk?** Complete solution of storage front desk is a very helpful for those who have storage issue and safety of their database every data is completely safe and sharebale with your concern connection **What do you dislike about Front Desk?** Need work on fast opration front desk quite slow when we share the data with others colleague company should solve this issue on urgent basis over all I found Just one drop point of the front desk **What problems is Front Desk solving and how is that benefiting you?** Customer and client database is a very important for my organization and others too when we start sreaching for cloud storage app our search end here a very helpful app ### 6. Beautiful stay. **Rating:** 5.0/5.0 stars **Reviewed by:** Marie t. | ADMIN, Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2022 **What do you like best about Front Desk?** I love how I get to live like the locals and that I'm able to find a comfortable safe place to stay. I love the furnishings as we. I feel they are better than all other competitors. **What do you dislike about Front Desk?** There is nothing I dislike about front desk. I find my experience to be memorable and a positive one. They are so much better than their competitors. No improvements needed. **What problems is Front Desk solving and how is that benefiting you?** It helps to solve a positive and co Fortaleza place to stay when on my travels. It helps me to be more productive in my work and increases my performance by getting a good night's rest. ### 7. Love the Software **Rating:** 5.0/5.0 stars **Reviewed by:** Saloni P. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2022 **What do you like best about Front Desk?** I think it is one of the most accessible software I ever use for check-in and check-out. Also easy to learn for the new staff member and easy to understand. Excellent work by UI/UX. **What do you dislike about Front Desk?** I don't have anything to dislike about this Front Desk. I have some issues, but technical support is beneficial, and I figure that issue out with the help of a technicle support person. **What problems is Front Desk solving and how is that benefiting you?** I can not able to check in customers so i called to customer service and they walk me through the teps. I follow those step and able to check in new customers easily. ### 8. Useful for small and medium-sized management hotels to store their data **Rating:** 5.0/5.0 stars **Reviewed by:** Karthik R. | Business Development Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2022 **What do you like best about Front Desk?** We can store the data in our day-to-day activities like payments and sales reports. We can access all hotel properties through smartphones since this system is web-based. **What do you dislike about Front Desk?** The operation is slow when we share the data with a partner company. Solve this issue urgently. This software is much better than other software in the market. **What problems is Front Desk solving and how is that benefiting you?** We can easily find new customers with the help of the front desk. Managing the data efficiently requires minimal training. We can book appointments easily with the use of this. ### 9. Really good software and completely upto the hype **Rating:** 3.5/5.0 stars **Reviewed by:** Apoorv G. | SDE - 2, Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2022 **What do you like best about Front Desk?** Front desk is very easy to use, intuitive and can be considered among industry best **What do you dislike about Front Desk?** Front desk has a lot of new features that can be implemented as the software grows to make it the industry leading software. **What problems is Front Desk solving and how is that benefiting you?** Front desk makes managing easier than ever and with its intuitive interface it required minimal training. ### 10. Helps maintain payments and view reports **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2022 **What do you like best about Front Desk?** I like that I can add custom discounts and meal tours and that I can create a schedule for renovations and maintenance. These small features are pretty unique and helpful for different departments within hotel. **What do you dislike about Front Desk?** It still has to improve functionality in certain things, for example, creating custom events can be challenging for new users. Nothing that can't be fixed, though. **What problems is Front Desk solving and how is that benefiting you?** We benefit from booking our spa appointments within this app and handling overall payments from one place. We had two tools before, and with the front desk, we only need one. ### 11. Front Desk Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2022 **What do you like best about Front Desk?** It helps a lot with timing, and how easy it is for everyday use with reservations. Personally, I like it very much because it is very easy to use for any non-techy person also and can be accessed from all over the world no matter wherever you are **What do you dislike about Front Desk?** Nothing is too bad to be mentioned. Looking forward to use it more so that I can get more insights about the product **What problems is Front Desk solving and how is that benefiting you?** Very easy to use and can be used from any part of the world ### 12. Front Desk is Easy to use and Mantain the data safely and better UI **Rating:** 5.0/5.0 stars **Reviewed by:** PRAVEEN R. | Software Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2022 **What do you like best about Front Desk?** Best Management For our Organisation.Easy to Use for Our data and Payment Methods also So simplify **What do you dislike about Front Desk?** We Want more Reports And more Payment Methods For Easy Use **What problems is Front Desk solving and how is that benefiting you?** Payment Methods And Booking Developing Cost Easily To Solve Within the Budget ### 13. Tool for Small & Large People Management **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2022 **What do you like best about Front Desk?** easy to use. saves time for in & out documentation. saves paper work **What do you dislike about Front Desk?** i dont felt any limitation in this software **What problems is Front Desk solving and how is that benefiting you?** in & out documentation process saves paper ### 14. Front Desk - Makes you in Front **Rating:** 5.0/5.0 stars **Reviewed by:** Anand V. | GM - Technology Infra, Enterprise (> 1000 emp.) **Reviewed Date:** September 15, 2022 **What do you like best about Front Desk?** All options are available to manage the front desk for your organization **What do you dislike about Front Desk?** UAT environment is missing and please expedite the upgrade version **What problems is Front Desk solving and how is that benefiting you?** Day-to-day duties to be performed by our front desk soldier ### 15. Front desk for your tracking of accommodation needs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2022 **What do you like best about Front Desk?** Ability to control daily tasks right from booking to check out of the customers **What do you dislike about Front Desk?** Reporting could have been better. Otherwise other features are good. **What problems is Front Desk solving and how is that benefiting you?** A one stop solution for accomodation business which will cover all the aspects right from checkin to checkout in addition to follow ups ### 16. So simple. Check in and check out! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2022 **What do you like best about Front Desk?** Front desk helps employees to quickly check themselves in and out. It eliminates the need for physical trackers. **What do you dislike about Front Desk?** Although the simplicity is great, the software often has glitches which in turn can slow things down. **What problems is Front Desk solving and how is that benefiting you?** It increases productivity by reduces the time needed to train new employees. ### 17. Solid experience **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Facilities Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2022 **What do you like best about Front Desk?** Easy UI to navigate and find what I am looking for. **What do you dislike about Front Desk?** I didn't use Front Desk long enough to discover anything I didn't like about it. No complaints. **What problems is Front Desk solving and how is that benefiting you?** Our business needed a modern solution and Front Desk that was quick to get up and running. ### 18. Reliable and Fast **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2022 **What do you like best about Front Desk?** Allows for smoother access to public portals from our website **What do you dislike about Front Desk?** More backend support between the products would be helpful. **What problems is Front Desk solving and how is that benefiting you?** Manages cookies and application routing for a better result to the end user. - [View Front Desk pricing details and edition comparison](https://www.g2.com/products/hotel-link-solutions-front-desk/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-19+21%3A10%3A06+-0500&secure%5Bsession_id%5D=13d0ce32-b8a3-45e7-8949-c616cef17c96&secure%5Btoken%5D=df9e687bfcebdffca8fa6aa87cb7e0900ba52eedf47f6e5c43577be6f04cbea2&format=llm_user) ## Front Desk Integrations - [Asana](https://www.g2.com/products/asana/reviews) - [Jira](https://www.g2.com/products/jira/reviews) ## Front Desk Features **Property Management** - Room Inventory - Revenue Management - Facility Maintenance - Distribution Management **Guest Management** - Central Reservation System - Marketing and Loyalty Programs - Guest Messaging **Staff Management** - Housekeeping - Shift Scheduling **Platform** - Reporting and Analytics - Channel Manager Integration **Agentic AI - Hotel Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance ## Top Front Desk Alternatives - [SkyTouch Technology](https://www.g2.com/products/skytouch-technology/reviews) - 4.5/5.0 (108 reviews) - [Oracle Hospitality OPERA Property Management System](https://www.g2.com/products/oracle-hospitality-opera-property-management-system/reviews) - 4.2/5.0 (63 reviews) - [StayNTouch Cloud PMS](https://www.g2.com/products/stayntouch-cloud-pms/reviews) - 4.4/5.0 (61 reviews)