---
title: Birdeye Reviews
meta_title: 'Birdeye Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 4176 reviews by the users' company size, role or industry
  to find out how Birdeye works for a business like yours.
aggregate_rating:
  rating_value: 4.7
  review_count: 4176
  scale: '5'
date_modified: '2026-07-24'
parent_category:
  name: Marketing
  url: https://www.g2.com/categories/marketing
---

# Birdeye Reviews
**Vendor:** Birdeye  
**Category:** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management)  
**Average Rating:** 4.7/5.0  
**Total Reviews:** 4,176
## About Birdeye
Birdeye builds AI agents for multi-location brands — trusted by the largest enterprise brands globally, including Sutter Health, Aspen Dental, Sun Auto and Caesars Entertainment. We give you AI coworkers at every location — for marketing, operations, and customer experience — that do the jobs your business needs done by employing multiple agents that work together to win AI visibility, convert demand, and deliver a consistent customer experience. AI Coworkers → Do the Jobs Jay (marketing), Robin (operations), and Myna (customer experience) own the work across your locations — from AI search visibility, reviews, listings, and social, to front desk and appointment booking, to surveys, ticketing, and insights. You're not buying features. You're adding AI staff to every location. So the work gets done at every location — without stretching your team thinner. Agents → Do the Work Each coworker employs multiple agents that work together to complete a job. The way those agents work is what makes us different. Most software tells you what's happening; our agents decide what to do — and do it, with your approval. They consolidate every signal across every location, whether it lives in Birdeye or one of your 3,000+ integrations; reason with your brand voice and industry context; and act — together — to drive the outcome. So one review, one campaign, one missed call becomes a finished outcome, not a task sitting in a dashboard. Enterprise-Ready → Built for Scale SSO, audit logging, HIPAA, SOC 2, and GDPR. Role-based access, tiered approvals, and location-level reporting give corporate and local teams the control they need. So you stay in control while AI handles execution across hundreds of locations. With teams across the U.S., U.K., Australia, and India, Birdeye is redefining how enterprises win locally at scale.



## Birdeye Pros & Cons
**What users like:**

- Users find Birdeye incredibly **easy to use** , appreciating the intuitive setup and seamless navigation for managing reviews. (1019 reviews)
- Users value the **ease of use** of Birdeye, finding navigation and review management straightforward and efficient. (1009 reviews)
- Users value the **user-friendly review management** features of Birdeye, enhancing communication and reputation effortlessly. (851 reviews)
- Users commend the **excellent customer support** from Birdeye, ensuring smooth integration and great success in implementation. (720 reviews)
- Users appreciate the **ease of use and convenience** of Birdeye, especially for managing reviews and patient communication. (589 reviews)
- Reviews (540 reviews)
- Centralized Reviews (497 reviews)
- Review Increase (475 reviews)
- Efficiency (398 reviews)
- Customer Service (385 reviews)

**What users dislike:**

- Users note the **missing features** in Birdeye, wishing for integration with TikTok and other enhancements. (232 reviews)
- Users note that Birdeye's **slow UI and AI improvements needed** impact efficiency and customer service experience. (158 reviews)
- Users find it **confusing to manage reviews** effectively due to integration and dashboard usability issues. (158 reviews)
- Users note a **learning curve** with Birdeye's interface that may challenge those less familiar with technology. (139 reviews)
- Users find the **limited features** of Birdeye lack comprehensive tools and integrations needed for a better experience. (138 reviews)
- Users face **integration issues** with Birdeye, leading to implementation challenges and inadequate customer support capabilities. (122 reviews)
- Limitations (118 reviews)
- Users find **reporting issues** arise when real-time updates are lacking, leading to potential duplication of efforts. (117 reviews)
- Poor Customer Support (114 reviews)
- Users find Birdeye to be **expensive** without significant downsides, but the AI chatbot's complexity handling could improve. (102 reviews)

## Birdeye Reviews
  ### 1. Reputation Management Life Saver!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Lisbeth M. | Marketing Manager & Executive Assistant to Owner, Enterprise (> 1000 emp.)

**Reviewed Date:** November 27, 2023

**What do you like best about Birdeye?**

We love BirdEye because it allows us to view all of our online reviews in one location and allows us to respond seamlessly. We can also integrate with our Property Management software to send out review requests and surveys to see where we are excelling and where we need to improve. The platform is super easy to use and we love the daily reminders about incoming reviews, messages, and referrals too!

**What do you dislike about Birdeye?**

We have not seen a negative impact to using BirdEye, the only thing I wish is if there were more Support integrated with Google to verify some of our GMB pages, but this is definitely a Google Support issue and is not a fault of BirdEye. In recent weeks, our BirdEye rep has also been super helpful in connecting our GMB pages once we are able to get ownership of them which makes it seamless for us to respond to reviews!

**What problems is Birdeye solving and how is that benefiting you?**

BirdEye is helping us to manage and respond to all of our online reviews and also grow our star rating through review requests. It is also helping us to gather information about where we need to improve our resident support through the direct feedback option and survey campaigns.

  ### 2. Our Trusted Reputation Management Solution

**Rating:** 5.0/5.0 stars

**Reviewed by:** Tara R. | Marketing Director, Enterprise (> 1000 emp.)

**Reviewed Date:** February 06, 2026

**What do you like best about Birdeye?**

Birdeye has been an excellent reputation management platform for our agency. We use it across more than 180 clients to manage online reviews, business listings, and social media from a single dashboard. The automated review generation consistently helps our clients build stronger online reputations, while listing management keeps their business information accurate across the web. The platform is reliable, easy to scale, and saves our team significant time by streamlining day-to-day marketing tasks. Birdeye has become an essential part of the value we deliver to our clients, and we highly recommend it for businesses looking to strengthen their online presence.

**What do you dislike about Birdeye?**

There is a bit of a learning curve at the beginning, particularly when deploying the platform across a large client base as we have. It took some time to refine our internal workflows and train our team effectively. However, once everything was implemented and our processes were in place, the platform became easy to manage and has performed reliably ever since. Today, it runs smoothly, scales well, and consistently supports our day-to-day operations.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye eliminates the complexity of managing online reviews, business listings, and social media across multiple platforms by bringing everything into one centralized dashboard. Instead of juggling multiple logins and disconnected tools, our team can efficiently manage our clients' online presence from a single platform. This has significantly reduced manual work, improved response times, and delivered better results for our customers. By automating routine tasks and streamlining workflows, Birdeye allows our team to spend more time focused on strategy, client service, and business growth rather than administrative work.

**Official Response from Ciera Saldona:**

> We're thrilled to hear that Birdeye has been a strong and reliable partner for you and your clients, making it easy to manage reviews, listings, and social posts all in one place.

  ### 3. Love what Birdeye has to offer!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Allison R. | Marketing Specialist, Enterprise (> 1000 emp.)

**Reviewed Date:** November 12, 2021

**What do you like best about Birdeye?**

I've been using Birdeye for 5+ years, and its features make it a standout tool. The ticketing system is a huge help, making it easy to gather feedback from different teams and respond to reviews promptly. I also love how easy it is to ask for reviews. Birdeye's integration with AppFolio automates adding residents and requesting reviews based on specific triggers. The insights feature is another favorite, as it allows us to quickly spot key themes, both positive and negative. Plus, the AI options make replying to reviews much faster, saving time without sacrificing quality. Additionally, I appreciate all the people supporting us during ongoing monthly meetings and the onboarding specialist, Lillian, for ensuring that our new properties are onboarded and ensuring we're good to go with our other locations, too!

**What do you dislike about Birdeye?**

There is nothing that I dislike at this time

**What problems is Birdeye solving and how is that benefiting you?**

We are looking to continue improving our reputation. Reviews have been a huge focus for our company. Birdeye allows us to see what is working and what isn't for our communities and continue to improve.

**Official Response from Ciera Saldona:**

> Thank you so much for sharing your experience with us, Allison! We are pleased to hear that our sales team made the process easy for you and we are glad to hear that Birdeye has helped improve your businesses online reputation. Thanks for being the best Birdeye customer! 

  ### 4. Automated review management done well

**Rating:** 5.0/5.0 stars

**Reviewed by:** Saiprasad P. | Digital Marketing Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** July 23, 2026

**What do you like best about Birdeye?**

What really helps is that Birdeye integrates with almost all of the social and review platforms so we can keep an eye on what our customers are saying. It's a one stop shop for all of our customer success needs. Instead of wasting time going through each platform separately and replying to customers, we can setup automated review requests, reminder emails, and auto reply to every customer review on any platform. It's reporting features allow us to get really quick insights on the NPS, competitors, customer feedback, and where our ratings might be falling. It's priced quite competitively and there are few that offer the same level of functionality. Support has been excellent too, helping with setting things up or migrating to a new domain.

**What do you dislike about Birdeye?**

The UI is a little spread out for my liking, and it could be made simpler to navigate. There are some useful reports which I have to jump through various steps to get to. Also, periodically the connections with my platforms break, and I have to go and reenable them. I also wish there were a custom dashboard creation feature and an AI based sentiment analysis. The current AI summary doesn't work that great and groups even positive comments into negative sentiment (probably due to missing context)

**What problems is Birdeye solving and how is that benefiting you?**

Aggregation of customer reviews, automation of review requests, visibility into ratings on various platforms, ability to respond to customers immediately, and checking out historical and competitor NPS scores for benchmarking.

  ### 5. Centralized Management, Easy Interface, Needs Better Reporting

**Rating:** 5.0/5.0 stars

**Reviewed by:** Grace A. | Local Brand Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 15, 2025

**What do you like best about Birdeye?**

I use Birdeye for social media scheduling, listing management, and sending review requests. It saves me from having to manage every single franchisee's profile individually, allowing me to handle everything centrally. I really appreciate the easy-to-use interface, especially for social media scheduling. The listing management feature is great because I can update it once, and it applies the updates across the board synchronously. Additionally, the initial setup was very easy.

**What do you dislike about Birdeye?**

I find the reporting in Birdeye could be improved, especially the social media metrics which aren't always accurate. The 'Engagements' metric is a bit annoying because it groups likes, comments, shares, and clicks together, making it impossible for me to split them out. They're very different metrics, so it's frustrating to have them lumped together.

**What problems is Birdeye solving and how is that benefiting you?**

I manage our franchisee's profiles centrally with Birdeye. It simplifies social media scheduling and listing management. However, the social media metrics aren't always accurate, and the 'Engagements' metric lumps different interactions together, which is frustrating.

  ### 6. Effortless Review Management with Stellar Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Tara G. | E-Commerce Project Mnager, Mid-Market (51-1000 emp.)

**Reviewed Date:** January 15, 2026

**What do you like best about Birdeye?**

I really like that Birdeye solves the problem of having to go to different review sites to respond to customers by centrally locating everything. The ease of use is a big plus for me. I also appreciate how easy it is to get in contact with reps when situations arise. The AI review responses make it easier for the team to formulate responses without spending too much time on it. Overall, the initial setup was fairly easy for my team.

**What do you dislike about Birdeye?**

I don't like having to reconnect to platforms like Facebook. We get notifications that we have to reconnect, but then the Birdeye team seems to do it for us. It would be helpful if they let us know they have taken care of this, so we don't have to follow up with reps.

**What problems is Birdeye solving and how is that benefiting you?**

I use Birdeye to manage reviews, which centralizes responses across review sites, saving time. The AI review responses help us craft replies quickly, enhancing efficiency.

  ### 7. Exceptional Support and Insights—Birdeye Strengthens Our Customer Connections

**Rating:** 5.0/5.0 stars

**Reviewed by:** Alexis O. | Operations Coordinator, Mid-Market (51-1000 emp.)

**Reviewed Date:** November 03, 2025

**What do you like best about Birdeye?**

The team at Birdeye is truly dedicated to our business’s success. They’re always quick to respond to any issues and provide consistent monthly updates on how our key metrics are performing, along with insights on areas for improvement. The tools Birdeye has provided have helped solidify Code Red Roofers’ presence in the market and strengthened our connection with customers. Highly recommend!

**What do you dislike about Birdeye?**

We’ve recently experienced ongoing integration issues with one of our review platforms (HomeAdvisor). While Birdeye determined the issue wasn’t on their end, it has still impacted our review flow and professional presence. We’d like to see stronger collaboration between Birdeye and third-party platforms to resolve these kinds of issues more smoothly in the future.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye has made it incredibly easy for us to manage reviews across multiple platforms. We can see all our activity in one place and respond directly within Birdeye. This ensures our responses are posted across all platforms without having to double-check each one, saving us time and keeping our customer engagement consistent.

  ### 8. Birdeye Saves Us Time with Seamless Review Management and Responsive Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Aly C. | Marketing Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 23, 2026

**What do you like best about Birdeye?**

We have been a loyal supporter of Birdeye’s platform for years, and it’s one of the key components of our marketing strategy. Birdeye is incredibly helpful because it keeps all of our reviews in one place, instead of us having to spend time going into each specific channel (Google, Facebook, Yelp, etc.). It saves us so much time.

It’s also great that users have the option to leave direct feedback (or helpful suggestions, in our case) rather than posting a public review. The pricing feels fair, and customer service is consistently responsive and helpful.

We also use it to reach out to past guests for reviews, which helps market our company as well. The AI features have been useful and have reduced the time it takes to respond to reviews. We’ve integrated Birdeye seamlessly into our weekly workflow.

The Birdeye interface is very easy to use and user-friendly—I truly feel like anyone can use it and understand it. Each week we have a large number of contacts we want to reach out to for reviews, and Birdeye can upload those contacts in a matter of minutes. Overall, it’s extremely reliable, and that goes a long way when you’re depending on a platform.

**What do you dislike about Birdeye?**

Honestly, I haven’t come across anything I dislike about Bireye, which is pretty incredible.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye keeps all of our reviews in one place. It lets me spend more time on other tasks, which is more helpful than I can explain. I can quickly monitor which reviews have already been responded to, see what our reviews look like overall, and get a clear sense of how our guests are feeling at any given time.

  ### 9. Simplified customer engagement products

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jaime C. | Chief Marketing & Business Development Officer, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 13, 2024

**What do you like best about Birdeye?**

I enjoy using a variety of Birdeye products that provide me with easy ways to engage our members/customers. Managing communications is streamlined with Birdeye. It saves me from logging into different platforms to communicate. It's a one-stop shop for communications and reputation management. Implementation was easy and I use the program daily. I added Birdeye's social media manager and I absolutely love it. It makes it easy for me to schedule posts and even use their AI generator when I need a little extra help.

**What do you dislike about Birdeye?**

At times I am overwhelmed by all of the different available solutions within the product. Fortunately, Birdeye is very good about staying in touch and answering questions along the way.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye allows us with easy solutions to manage and respond to our reviews. I also like using the social media platform to streamline my scheduled posts. The mass texting feature allows us to communicate to specific groups of our members. We are able to provide real-time requests for reviews and survey feedback.

  ### 10. Great Product for Reviews Online Presence

**Rating:** 5.0/5.0 stars

**Reviewed by:** Taylor P. | Property Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** September 09, 2024

**What do you like best about Birdeye?**

We really like how easy Birdeye is to use, especially for managing and responding to reviews. The ability to push consistent business information across multiple websites is also a major value for us. Birdeye’s customer service has been excellent—they’re responsive and consistently make sure everything is handled correctly. Overall, the platform strikes a great balance between ease of use, strong support, and several genuinely useful features. We had it up and running in about two weeks, and we now use Birdeye every day.

**What do you dislike about Birdeye?**

My biggest concern is how quickly the AI world is changing and how hard it can be to stay on top of everything. Integration was also a bit of a hurdle; it took extra effort on my end to get everything set up properly and running smoothly.

**What problems is Birdeye solving and how is that benefiting you?**

Centralizing our systems with Birdeye has been a major plus for us. It’s made things much easier because everything is in one place, so we can manage it all from a single spot.

**Official Response from Ciera Saldona:**

> We're pleased to hear that Birdeye has been beneficial for centralizing your review management and page responses. We appreciate your feedback about our customer service and are committed to providing excellent support. We understand your concern about pricing and would be happy to explore options to ensure you are getting the best value for your investment.

  ### 11. Centralized Reputation Management with Ease

**Rating:** 5.0/5.0 stars

**Reviewed by:** Santiago V. | Experience Management Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** January 23, 2026

**What do you like best about Birdeye?**

I love that Birdeye allows you to go into as much detail as you want. The dashboards provide a clear overall picture of the digital reputation, helping me understand the reputation we have. If I need more detailed insights, I can delve deeper using social AI and other tools that Birdeye offers, which let me analyze from top to bottom. The dashboards guide us on how we're performing in digital markets, and the social AI is invaluable for understanding interaction and engagement with customers worldwide. Also, the customer success manager has been great with us, making the setup experience smooth.

**What do you dislike about Birdeye?**

I find the survey portion could be improved to allow me to build, adapt, modify, or configure surveys as I prefer. There are several drafts available, but I can't personalize them into a specific survey that might work better for my company. So, I think that part could be improved.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye adds up all online reputation scores into one system, making it easy to review and follow-up. It also lets me send surveys and understand the social reading for my company.

  ### 12. Easy Customer Outreach via Text and Email for Review Requests

**Rating:** 5.0/5.0 stars

**Reviewed by:** Steven I. | VP Marketing & Business Development, Building Materials, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 02, 2026

**What do you like best about Birdeye?**

Birdeye has become an important part of our customer communication and reputation management strategy. The platform makes it incredibly easy to reach customers through both text and email to request reviews, which has helped us consistently grow our online presence. I also appreciate having Facebook messages, Google reviews, and other customer interactions all in one place, making it much easier to stay responsive. The interface is intuitive, and the HubSpot integration fits well into our existing workflow. The AI features help save time when responding to reviews, and the reporting provides valuable insights into customer feedback and overall performance. Their support team has also been responsive whenever we've had questions. Overall, Birdeye has delivered a strong return on investment by helping us generate more reviews, improve response times, and better manage our online reputation from a single platform. We have had  over 100 5 star reviews since starting the service.

**What do you dislike about Birdeye?**

There are still a few manual steps involved in uploading customers, but most of that process is now handled automatically.

**What problems is Birdeye solving and how is that benefiting you?**

Reviews and reputation management will become even more critical as large language models (LLMs) increasingly influence purchase decisions and recommend businesses. Building a larger volume of authentic, high-quality reviews across Google and other trusted platforms will improve visibility not only in traditional search, but also in AI-generated recommendations and conversational search experiences. Strengthening our online reputation today positions Panoramic Doors to be the brand AI platforms are more likely to surface and recommend tomorrow.

  ### 13. Fantastic Client Satisfaction Management Program!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Sunny L. | Veterinary Relations Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** September 05, 2024

**What do you like best about Birdeye?**

I love that the AI learns how I word responses and responds to specific sentences or themes the pet owner mentions. It will reword the responses so it covers multiple important aspects, but it appears as if I write it from scratch each time. 

**What do you dislike about Birdeye?**

It would be nice if the AI could automatically start with thanking the reviewer and incorporating their name from the review. 

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye is my main management tool that we use to track our priorities and tasks. It is a tremendously useful and knowledgeable tool to keep everything organized and available in one place for us. We have the information instantly available to actively know second by second how our clients are experiencing each aspect of the process (check-in, finances, quality of care, and check-out). The analytics and reporting help us keep everything together in one place. Our clients are very important to us, and the instant updates on reviews allow us to interact with them and reassure them that their voice is heard. It is also the starting point for every grievance, so it equips us to have the contact and client information to thoroughly review every experience.

**Official Response from Ciera Saldona:**

> We appreciate your feedback and are glad to hear that Birdeye's reporting features have helped you keep everything in one place and interact with clients effectively. We're committed to providing valuable tools for businesses like yours.

  ### 14. A fast way to manage your company's reviews.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Savanna F. | Digital Designer, Enterprise (> 1000 emp.)

**Reviewed Date:** July 09, 2026

**What do you like best about Birdeye?**

My favorite feature of Birdeye is their Reviews AI portal. As someone who works on the marketing side of my company, we found that being able to quickly filter through customer reviews saves us a huge amount of time when it comes to managing our online reputation and finding content to share. I use this feature regularly to sort through reviews, quickly flag any negative ones that need a response, and pull out the ones that include photos so we can share them on our social media pages. It's intuitive to set up and use, making it simple to stay on top of our reviews without digging through everything manually.

**What do you dislike about Birdeye?**

Birdeye is continuing to make their products better and easy to use. So there may be a few hiccups at times while using their features, but we are provided with great customer support to give us guidence whenever we need it.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye is solving the problem of managing customer reviews efficiently across multiple platforms. Before using their Reviews AI portal, it was time-consuming to sift through reviews to find the ones that needed immediate attention, like negative reviews, or the ones with photos that we wanted to repurpose for social media. Now, we can quickly filter through reviews to find exactly what we're looking for, which saves us a significant amount of time on the marketing side.
On top of that, Birdeye integrates with multiple review sites, so we no longer have to log into several different platforms to keep track of what customers are saying about us. Everything is pulled into one place, which means we never miss a review, whether it's positive feedback we want to highlight or a negative review we need to respond to quickly. This has made our review management process much more streamlined and has helped us stay on top of our online reputation with a lot less manual effort.

  ### 15. Great solution for multi-location providers needing centralized review mgmt platform

**Rating:** 4.5/5.0 stars

**Reviewed by:** Timothy S. | Chief Marketing Officer, Enterprise (> 1000 emp.)

**Reviewed Date:** May 28, 2020

**What do you like best about Birdeye?**

Ease of use for the interface and reporting. We've been able to roll out service to 120+ locations and ~300+ employees without any major hiccups. Our Birdeye team is always available and on-point for fixing issues / escalating bugs etc. Birdeye has been a real game changer for us - allowing our entire C-Suite to have access to the daily review counts and easily spotlight patient issues at our local centers. Throughout the organization - Birdeye has helped our front-line team members get a better pulse on the performance of their teams and allows our regional directors to have multi-center snapshots at their fingertips..

**What do you dislike about Birdeye?**

Survey functionality is lacking some of the more advanced tech that I get from my SurveyGizmo solution - please fix so that i can migrate more of our patient / prospect surveys into the platform.

**Recommendations to others considering Birdeye:**

Schedule a demo with Birdeye team

**What problems is Birdeye solving and how is that benefiting you?**

Problem = 60+ locations with average 20-30 reviews per location per month - so Birdeye has allowed us to centralize monitoring and reporting on patient satisfaction and NPS. Benefits are that we more quickly respond to patient feedback and we've been able to improve our NPS by using Birdeye data to highlight locations that have opportunities for improvement in patient experience.

  ### 16. Effortless Review Management with Seamless Integration

**Rating:** 5.0/5.0 stars

**Reviewed by:** Michelle K. | Owner, Enterprise (> 1000 emp.)

**Reviewed Date:** July 08, 2026

**What do you like best about Birdeye?**

I really like that Birdeye integrates seamlessly with our existing patient software, Dentrix Ascend. It automatically sends out review requests, so we don't have to do anything on our end. If a patient has a Gmail, they get a Google request, and if not, they can respond to a Facebook review. This automation has been very successful at getting us new reviews on Google. The initial setup of Birdeye was also very easy, completed in just two online calls with our setup specialist.  I also love that our setup specialist, who is in New York, works late to help us in Hawaii even though we are 6 hours behind him!!

**What do you dislike about Birdeye?**

There is nothing I dislike about Birdeye.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye sends out automated review requests and integrates with our patient software, Dentrix Ascend. It helps us get new Google reviews without any manual input and ensures reviews are sent automatically to Gmail or Facebook.  It also provided a widget to update the good reviews automatically on our webpage and the good reviews also get posted to our social media.

  ### 17. Updated Review: Birdeye Continuously Improves our Online Rating and Reputation

**Rating:** 5.0/5.0 stars

**Reviewed by:** Rob O. | E-Commerce and Technical Resources Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** June 08, 2023

**What do you like best about Birdeye?**

Birdeye is analogous to a lighthouse, allowing us to safely navigate and address customer concerns before they turn into a negative review. Their software allows us to provide better customer support and mitigate issues that result in poor ratings and reviews at the company and product level. Birdeye has automated the process for requesting reviews by sending a message after certain actions have taken place. Review responses are automatic and ensure customer feedback is responded to promptly. The Account Managers check in periodically to review goals and any questions or issues.

**What do you dislike about Birdeye?**

The Birdeye module intended to go on our website had a different overall company rating than our Google Business Page. Our Account Manager explained the discrepancy, but we have elected to not use the rating module widget on our website to mitigate confusion.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye is helping to solve issues with our online reputation. We doubled our 5-star reviews and increased our company's overall rating on sites like Google by a full star within the first month. In addition to helping us request and collect positive reviews, the service allows us to mitigate negative reviews by allowing our customers to communicate issues and receive additional support. In a recent update, we can automate review requests based on recent orders through our website. We continue to accrue positive reviews and our rating has increased nearly 2-stars since implementation. The Birdeye team stays in contact and we schedule calls periodically to discuss new opportunities and address any questions or concerns we may have.

Update: our Customer Success Manager provided some great feedback on the timing of review requests, as they noticed a recurring pattern in our feedback. Customers were mentioning receiving the feedback request before receiving their order. To improve this, they suggested adding a delay in the automation so the review request is sent when the product is more likely to have been delivered. This small adjustment will go a long way in converting positive experiences into strong Google reviews. We also had recommendations on increasing our social activity by adding more consistent activity. An area we were looking to improve and tie into our reputation management. Birdeye allows us to easily manage this all from one platform.

  ### 18. Intuitive UI, Fast Setup, and Easy Review Management with Birdeye

**Rating:** 5.0/5.0 stars

**Reviewed by:** Joseph D. | Loan Officer, Enterprise (> 1000 emp.)

**Reviewed Date:** July 07, 2026

**What do you like best about Birdeye?**

Birdeye has an intuitive UI that makes it very easy to set up and optimize. I can quickly see where my reviews came from, where they’re posted, and interact with each one directly through Birdeye’s integration platform, including AI-suggested replies. Onboarding was painless, and I’m already noticing performance results since getting started.

**What do you dislike about Birdeye?**

My only complaint is that I have to log into my profile via SSO from my work PC, which means I can’t reply to reviews using a regular login from my phone. It would definitely be more convenient to respond on mobile, but waiting until I’m back at my PC isn’t really a problem.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye takes the guesswork out of the review process. Review requests are automatically sent to my clients, and I’m notified as soon as they leave a review. From there, the review is posted, and the SEO helps put it in front of the right people so I can connect with more leads.

  ### 19. Great Solution for Online Reviews and Patient Engagement

**Rating:** 5.0/5.0 stars

**Reviewed by:** Akash C. | Business Analyst, Mid-Market (51-1000 emp.)

**Reviewed Date:** November 28, 2023

**What do you like best about Birdeye?**

One of the newer features I appreciate is Birdeye's AI-powered tools that help generate thoughtful review responses and summarize customer feedback. The enhanced messaging capabilities also make it easier to communicate with patients across different channels from a single platform. These improvements reduce manual work, improve response times, and help our team deliver a better overall patient experience.

**What do you dislike about Birdeye?**

Birdeye could offer more flexibility in customizing dashboards and analytics so different team members can view the metrics most relevant to their roles. It would also be helpful to have more advanced filtering options for reviews and customer interactions, making it easier to identify trends and generate actionable insights for larger practices.

**What problems is Birdeye solving and how is that benefiting you?**

I use Birdeye to manage online reputation and customer reviews, automate review requests saving time, and gather more reviews. It centralizes our reviews, making monitoring and responding easy, improving online reputation and efficiency.

  ### 20. Birdeye has changed how our patients find us!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Lacy H. | Office Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** October 13, 2021

**What do you like best about Birdeye?**

Before Birdeye our google and facebook reviews were really low.  This affected our visibility on google and other search platforms.  Birdeye has helped us in our ranking in google as well as other social media platforms.  About 90% of our patients find us by searching for a Pediatric Dentist near them.  We have a lot of new patients state they have read our reviews on google or social media platforms.

**What do you dislike about Birdeye?**

I don't have any complaints about this company.  They do a great job!

**Recommendations to others considering Birdeye:**

It's worth the investment!

**What problems is Birdeye solving and how is that benefiting you?**

We have resolved our lack of patient reviews on Google and Facebook.  Our patients love the ease of writing a review based on the reminder they get after their appointment through text or email.  I love the direct feedback option too.  We do have patients that use the direct feedback instead of resorting to a lesser review score.

**Official Response from Ciera Saldona:**

> Hi Lacy! We value our customers and always want to provide the best support. Thank you for sharing your experience and being a Birdeye customer! 😍 

  ### 21. Remote Payments and Privacy That Transformed Our Sales

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ashley P. | Interior designer sales consultant, Enterprise (> 1000 emp.)

**Reviewed Date:** August 14, 2024

**What do you like best about Birdeye?**

I've been using Birdeye for about five years now, and it has truly helped shape our customer service while making our lives so much easier. It's an indispensable tool for our daily business operations, one we didn't even know we needed until we had it, and I still haven't used it to 100% of its capabilities. One of the biggest benefits for me is privacy. Birdeye lets me maintain excellent client relations and keep communication lines wide open without ever having to give out my personal cell phone number. It has completely transformed my sales process, because I can collect payments securely through the platform anytime and anywhere, so I'm able to lock in a sale no matter where I am. Even when our power goes out at work and we can't use the CC machine, this has saved me many times. Remote payment taking is hands down the best option for me. I also really like being able to navigate clients directly through our website while texting with them, guiding them through pages and closing the sale right then, which has been huge for my closing rates. The mental separation is helpful too, since if I choose to be off or on vacation, a client can still reach out and someone else can work with them. I've had too many times where I missed a personal text or call, and now someone can schedule a delivery or answer a quick question while I'm not 100% checked in. It helps with customers who like to text instead of calling, so they can send issues, questions, and pictures and know it'll go through. I've been on vacation the last two weeks, my clients asked for ETA updates, someone jumped in to answer them, and I added an internal note to thank that person, and the client still thinks it's me. It's been very helpful to see what's been asked and done at the end of the day. It also holds all the old history for the client and full conversations, and questions from our website get directed to us as the store. We switched from Podium mainly because of pricing. Other than being new, the setup was simple. If you want an elevated way to work your clients while remote, I can't recommend Birdeye enough, and I'd rate it a 10 out of 10 to recommend.

**What do you dislike about Birdeye?**

{"Only issue that i have is sometime the invoice number glitches, and you have to open the number options between each number. The invoice number every time i have to type a number on the app, it make you change from keyboard to number pad between each and every number.","I sometimes don't like that the whole store keeps seeing the sale while I'm working with the client.","I also don't like people seeing my whole conversation with the client, it can get personal sometimes.","The app/payment can be down so we can't accept payments on the app; I have to log in to the web instead.","Onboarding was hectic — newer people and older people that aren't tech savvy were having a hard time. It was simple just annoying for me.","Unfortunately our Birdeye isn't connected to our CRM.","Visibility/permission controls are limited: once something is assigned to someone it becomes available to the whole store, and there's no easy way to set work days/hours or reset visibility when someone leaves."}

**What problems is Birdeye solving and how is that benefiting you?**

The biggest thing for me is remote payment taking, hands down. I can collect payments securely anytime, anywhere, even when our power goes out and the CC machine won't work. Clients can reach me without my personal cell number, and someone can jump in while I'm off or on vacation.

**Official Response from Ciera Saldona:**

> Thank you for sharing your positive experience with Birdeye. We understand your privacy concerns and we take them seriously. We are constantly working to enhance our platform and will take your feedback into consideration.

  ### 22. Centralized Citation Management with Superior Sync

**Rating:** 5.0/5.0 stars

**Reviewed by:** Brandon P. | SEO Specialist, Mid-Market (51-1000 emp.)

**Reviewed Date:** November 26, 2025

**What do you like best about Birdeye?**

I use Birdeye for online directory citation management. It lets me establish a central source of truth and then push out accurate information to many, many directories online. It also streamlines duplicate citation suppression, and approving or denying business profile suggested changes. What I like most is the convenience of having a single location where I can work, generate reports, and provide value to my clients. In the day to day, Birdeye is definitely superior to BrightLocal. The outcomes, the follow through on listing sync, and the reports I'm able to generate far exceed the capabilities of BrightLocal. It provides better overall outcomes, with an increased rate of follow through on directory citation syncing. The initial setup was the perfect level of ease, and enough guidance was provided to ensure all steps were completed correctly.

**What do you dislike about Birdeye?**

{"Operationally, I want a change history on a per account basis so companies can see who made which changes to which accounts and when.","On one account, human error led to incorrect social profile URLs being added to the wrong account, and it was impossible to establish a timeline for the client because we had no record of who made the change or when the change was made.","I don't find Birdeye truly user intuitive."}

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye lets me establish a central source of truth and push accurate info out to many directories online. It streamlines duplicate citation suppression and approving or denying business profile suggested changes. I get a single place to work, generate reports, and provide value to my clients, with a higher rate of follow through on citation syncing.

  ### 23. Birdeye: Intuitive, snappy UI with seamless BigQuery integration

**Rating:** 5.0/5.0 stars

**Reviewed by:** Nick C. | mgr. F&B Analytics, Enterprise (> 1000 emp.)

**Reviewed Date:** June 29, 2026

**What do you like best about Birdeye?**

The interface is intuitive and easy to learn. Integrations via the Birdeye API, which allow us to pull data directly into our business data environment in Big Query, have been smooth. Overall performance of the Birdeye UI is snappy, and filtering through reviews is quick. Understanding our customers' opinions on our outlets is well worth the cost of admission. Birdeye support is amazing; they answer quickly and concisely. The AI features and stock reporting allow our non-technical stakeholders to understand sentiment around their outlet and easily compare reviews in pre- and post-change periods.

**What do you dislike about Birdeye?**

I dislike the "Archived" review features. Once a review is pulled down from the site where it was posted, it becomes archived and effectively hidden. I would still like to see those reviews and be able to follow up on the points they raise.

**What problems is Birdeye solving and how is that benefiting you?**

No single place to obtain customer reviews. We would have to manually scrape reviews ourselves. Birdeye solves the problem of aggregating all our reviews into a single, easy-to-consume dashboard for us.

  ### 24. Birdeye is a MAJOR timesaver!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jessica H. | Hospital Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** November 01, 2024

**What do you like best about Birdeye?**

Birdeye makes it easy and convenient to see all of your business reviews, all at once on all the platforms - and responding to them so simple and fast! And the platform is easy to learn and navigate. The AI tools are so nice to have -  when time is often not on your side, Birdeye is a major timesaver. I have been super pleased with Birdeye for our hospital - and for saving me time!

**What do you dislike about Birdeye?**

The AI generated responses are a great way to launch a more pesrsonalized response to our reviews, but I wouldn't use them without editing them. They feel a little stiff and forced/like ai is responding to someone's review - which I for sure want to avoid. I still like using it as a backbone to craft my response's over not having it at all.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye solves my TIME problem - I don't have a lot of it to devote to review managment - and Birdeye keeps everything in one spot for me to see quickly and easily. Before Birdeye I had to log in to dashboards among different sites - with Birdeye, all the site reviews are right there for me! Before Birdeye I wasn't sure I'd receive notice of new reviews - with Birdeye, I get an email right away so I can respond quickly. Without the ai tool to help craft my responses to reviews, it would take me so much more time. Birdeye solves so many problems!

  ### 25. Birdeye Delivers Automated Reputation Management, EHR Integration & Fast Maps Ranking Gains

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ryan B. | Director of Marketing and Business Development, Enterprise (> 1000 emp.)

**Reviewed Date:** June 29, 2026

**What do you like best about Birdeye?**

I love the automation of reputation management as well as the detailed reporting on reviews, rankings of our google locations, and AI performance.  We utilize Listings, Reviews, Social, and Search AI and integrate directly into our EHR, AdvancedMD.  This allows for simple, automated imports of new clients as well as automated review requests.  Our Listings tool allows us to track pertinent keywords across SERP, Maps, and more.  The software works extremely well with very little downtime.  When there are minor issues, support is responsive and helpful.  

I didn't expect our business location rankings to improve so quickly on the maps - this has helped our business generate more leads in new areas of service.

**What do you dislike about Birdeye?**

The only downside to utilizing Birdeye, in my opinion, is that it can often develop quickly and new features are deployed often - leaving a rapidly changing interface that requires constant upkeep to manage.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye is helping us manage our Google (and other services) Listings as well as reputation with extreme ease via Listings AI.  The Listings AI tool solved a major problem for managing a multi-site business.

  ### 26. Boosts Reviews, Speeds Responses & Provides Actionable Insights

**Rating:** 4.5/5.0 stars

**Reviewed by:** Taniesha B. | General Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** June 29, 2026

**What do you like best about Birdeye?**

What I like best about Birdeye is that it brings the entire guest experience into one platform. It makes it easier to manage online reputation, generate more reviews, communicate with guests through text and web chat, and gain actionable insights from feedback. I especially appreciate how it helps businesses identify trends, respond quickly to guest concerns, and use real customer sentiment to improve operations and strengthen brand loyalty.

**What do you dislike about Birdeye?**

I wouldn't say there's anything I dislike about Birdeye. Like any platform that's continuously evolving, there are times when certain features or enhancements take a little longer to roll out than I'd like. Occasionally, our operational needs outpace what's currently available, but I see that as part of a growing product rather than a drawback. Overall, I've had a great experience with the platform and appreciate that it's consistently improving based on customer needs.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye has helped us centralize and strengthen our guest experience. It makes it easier to collect and manage guest feedback, monitor our online reputation, and respond to reviews in a timely manner. Instead of reacting to issues after they've escalated, we can identify trends, coach our team, and make operational improvements based on real guest insights. It's also helped us build trust with prospective guests by increasing our online presence and showcasing authentic experiences, which ultimately supports guest retention, team accountability, and business growth.

  ### 27. Enhance customer engagement, generate more reviews, and streamline feedback management with Birdeye.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Melissa F. | Assistant Practice Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** May 23, 2025

**What do you like best about Birdeye?**

I’ve found the automated responses and AI-generated review summaries to be incredibly valuable, saving both me and my team significant time while helping us maintain consistent communication. Having reviews and survey feedback centralized in a single dashboard makes it easy to monitor, manage, and respond efficiently.
The analytics provided by Birdeye have been especially beneficial for our hospital, offering meaningful insights into client sentiment and highlighting opportunities to enhance our services and operations. Since implementing the platform, we’ve also seen a steady increase in detailed client feedback, providing us with valuable information to better understand our clients’ experiences and needs.
Overall, Birdeye has become an essential tool for gaining actionable feedback, strengthening client engagement, and supporting our ongoing commitment to delivering an exceptional client experience. We look forward to continuing our partnership with Birdeye and leveraging its tools to further enhance the quality of service we provide to our clients and patients.

**What do you dislike about Birdeye?**

Birdeye offers a comprehensive suite of features that can take some time for new users to fully learn and navigate. As with any robust platform, there is an initial learning curve while becoming familiar with its tools and capabilities.
However, once users gain experience with the system, it becomes an intuitive and highly effective resource. The time invested in learning the platform is well worth it, as Birdeye provides significant value through its powerful analytics, streamlined workflows, and enhanced ability to manage customer feedback and engagement.

**What problems is Birdeye solving and how is that benefiting you?**

Many satisfied customers do not typically take the initiative to leave reviews, and manually requesting feedback can be time-consuming and lead to inconsistent results. Birdeye simplifies this process by automatically sending a text message or email after each client interaction—whether it's a service appointment or a purchase—inviting customers to share their experience through a direct review link.
This streamlined approach makes it easy for clients to leave feedback on platforms such as Google, Yelp, and other industry-specific review sites. Since implementing Birdeye, we’ve experienced a significant increase in both the volume and quality of reviews we receive. Clients are providing more detailed feedback, and many positive reviews now include photos, offering even greater insight into their experiences. The increased engagement has helped us strengthen our online presence while gaining valuable feedback to support continuous improvement.

**Official Response from Ciera Saldona:**

> We're glad to hear that you appreciate Birdeye's automated responses and AI-powered review summaries. We understand the importance of saving time and maintaining consistent messaging.

  ### 28. Birdeye Cut My Social Media Management from Hours to Minutes

**Rating:** 5.0/5.0 stars

**Reviewed by:** Susan C. | General Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 23, 2026

**What do you like best about Birdeye?**

I manage more than 35 individual social media accounts by myself which was a complete time suck everyday.  With Birdeye, I not only have reduced that time from hours to minutes daily, it comes with all the reporting and optimization metrics I need to report upward and improve performance quickly.

**What do you dislike about Birdeye?**

Only thing I would use daily that is not available is a quick way to easily send a single review directly to someone within my company via email should they need to take immediate action. Currently I need to snip it and paste into Outlook.

**What problems is Birdeye solving and how is that benefiting you?**

The professional services team was able to untangle years of abandoned Google Business Listing and Facebook accounts for me.  They have partnerships with both those companies and are able to get reponses that I can't should I submit random tickets on my own.

  ### 29. User-Friendly and Highly Supportive Yet Needs Improved Survey Features

**Rating:** 4.5/5.0 stars

**Reviewed by:** Jackie S. | Digital Experience Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** November 20, 2025

**What do you like best about Birdeye?**

I like how user-friendly the interface is, and I also appreciate the fact that their team is very helpful and proactive in making sure we're using its features to their fullest extent. The initial setup was really easy and self-explanatory, and the walkthrough process was really simple. It runs quickly and seamlessly, so I've had no issues with its overall performance.

**What do you dislike about Birdeye?**

I feel like there are still some features missing, like uploading documents and videos to the survey responses. I also wish the survey features were more robust, like adding a question to the pre-existing survey without removing the already configured display logic.

**What problems is Birdeye solving and how is that benefiting you?**

I use Birdeye to create and send surveys and to keep track of customer inquiries. I use it to identify gaps and pain points for current clients since Microsoft Forms has fewer customization options.

  ### 30. Intuitive Platform, Excellent Onboarding, and Growing Reviews with Birdeye

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jenna T. | STEM Intern, Mid-Market (51-1000 emp.)

**Reviewed Date:** June 25, 2026

**What do you like best about Birdeye?**

Birdeye did an amazing job during onboarding. They worked side by side with my team to make sure our account was configured correctly, and that we felt confident in how to use the tools included in our subscription. They also continued to follow up and offer support throughout the process.

The UX is intuitive, and it’s easy to navigate the platform and understand the reports we’re looking at. We were able to set up pre-written responses for different types of reviews, which has been a helpful time-saver, and the AI tool for writing responses has also been useful for my team.

In the near future, we’ll be integrating our outreach workflows with our HubSpot account. That should be an excellent time-saver and will help us track which accounts have received a text or email asking them to leave a review. In the meantime, we appreciate the flexibility to do manual uploads.

Pricing was reasonable for the solution. Overall, the platform is working exactly as we expected: our online reviews are increasing, and we’re able to keep up with the higher volume even with a small team. We are very pleased with the performance of Birdeye.

**What do you dislike about Birdeye?**

At this time, there are no complaints. We’re meeting the goals we set for onboarding with Birdeye, and everything is on track so far.

**What problems is Birdeye solving and how is that benefiting you?**

We use Birdeye for online listings and review management. We previously had a cheaper solution, but it didn’t offer the same outreach or integration capabilities that we get with Birdeye.

  ### 31. Birdeye Streamlined Our Review Process — A Valuable Tool for Growing Our Business

**Rating:** 5.0/5.0 stars

**Reviewed by:** Oh T. | Head of Operations, Enterprise (> 1000 emp.)

**Reviewed Date:** June 29, 2026

**What do you like best about Birdeye?**

Birdeye has streamlined our review process by automating review requests, saving us hours each week. The dashboard makes it easy to manage and respond to reviews, while the reporting helps us track performance. An unexpected benefit has been the steady growth in our Google reviews and stronger online reputation.

**What do you dislike about Birdeye?**

The reporting could be more customisable, and managing templates across different campaigns can be a little cumbersome. More flexible dashboards and easier bulk editing would make it quicker to analyse performance and update campaigns as we grow.

**What problems is Birdeye solving and how is that benefiting you?**

We struggled to consistently collect client reviews and manually followed up after each settlement, which was time-consuming and often led to missed opportunities. With Birdeye, review requests are automated, making the process consistent and saving our team several hours each week. As a result, we've significantly increased our Google reviews, strengthened our online reputation, and built greater trust with prospective clients.

  ### 32. Simple interface, reliable product, great support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Conor M. | Director of Marketing Communications, Enterprise (> 1000 emp.)

**Reviewed Date:** June 13, 2023

**What do you like best about Birdeye?**

Their support is consistently excellent. When we need help, they are responsive and solve problems for us. They don't send us a video or send us to an FAQ page, they just fix it. Saves us a lot of time.

**What do you dislike about Birdeye?**

Fraudulent review removal remains challenging, it would be great if Birdeye could take a more active role in getting those taken down.

**What problems is Birdeye solving and how is that benefiting you?**

We have multiple locations in multiple states, so managing location information across all of the online map platforms was time consuming and frustrating. Birdeye centralizes all of that information and makes it simple to keep it accurate and up-to-date. It also makes it easy to add information for new locations instead of doing it manually across multiple platforms. Birdeye also provides a centralized messaging platform to communicate to our members through multiple platforms, which makes addressing concerns much easier.

  ### 33. Birdeye is Great and Useful!!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Carissa B. | Bookkeeper, Enterprise (> 1000 emp.)

**Reviewed Date:** August 29, 2024

**What do you like best about Birdeye?**

Birdeye makes it easier for me to communicate with customers. I can send a direct link for reviews and get in contact with customers by text. It is not only easy for myself but for the customers to be able to leave a review and text us with any questions or concerns. I recommend birdeye to all those who would like an easy platform to stay in contact with customers.

**What do you dislike about Birdeye?**

The only issue I have is with the app. The app does not let me know when I have a notification. It is not a huge downfall cause I have them emailed to me as well.

**What problems is Birdeye solving and how is that benefiting you?**

It is helping our shop get reviews from our customers good or bad. Which helps us know what our strengths and weaknesses are as a shop.

  ### 34. Flexible Notifications and AI-Written Review Replies Save Us Time

**Rating:** 4.5/5.0 stars

**Reviewed by:** Carrie C. | Executive Personal Assistant, Enterprise (> 1000 emp.)

**Reviewed Date:** June 29, 2026

**What do you like best about Birdeye?**

I like that I’m notified by both text message and email, and I appreciate that there are several different notification options to choose from. I also like that they provide an AI-written response for our online reviews that we can use, which is very helpful. It reduces the time we spend figuring out how to respond to both negative and positive reviews, and it keeps us updated as soon as we receive them so we can address them promptly online.

**What do you dislike about Birdeye?**

So far, I haven’t found anything I don’t like. However, I would like to be able to send the review response directly from the Birdeye website.

**What problems is Birdeye solving and how is that benefiting you?**

I use Birdeye to manage customer reviews for my app online. It notifies me by text and email when new reviews come in, offers AI-written response options, and helps me save time so I can reply promptly.

  ### 35. Excellent Platform for Business Reviews

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jen B. | Mortgage Loan Officer, Equal Housing Opportunity, Enterprise (> 1000 emp.)

**Reviewed Date:** August 11, 2021

**What do you like best about Birdeye?**

My clients say BirdEye is easy to use which means getting close to 100% returns on the surveys I request! The integration makes it simple to share the results to reflect customers satisfaction.

My business is built on reviews from other clients and word of mouth, so  BirdEye reviews are key in onboarding new clients.

**What do you dislike about Birdeye?**

Spell check - my customers sometimes respond with "I can't believe I misspelled that-I wish there was a spell checker".

**Recommendations to others considering Birdeye:**

It is easy, automatically sent to my clients through our system and a great overall tool to market previous clients experience.

**What problems is Birdeye solving and how is that benefiting you?**

The benefit I have received from my Birdseye reviews is confidence in my abilities with potential customers. Referrals are important, but referral confidence with my BirdEye review has been key in that "deciding factor" for those being referred to me.

  ### 36. Easy to use product that keeps improving.

**Rating:** 4.5/5.0 stars

**Reviewed by:** Brant  S. | Project Manager , Small-Business (50 or fewer emp.)

**Reviewed Date:** March 06, 2024

**What do you like best about Birdeye?**

Birdeye has a large suite of products to help any business succeed.  From Local Listing Management, Experience Management, Online Reputation Management to Social Media Management.  We use their Local Listing and Online Reputation Management and have been for years.  It has helped us establish consistent business listing information online and increase the number of reviews we receive each month.

They have a great interface and mobile application as well which makes using the product easy especially since you are in it on a daily basis.  It is easy to setup and if you have any issues they have great customer support.

Their online chat feature works well with businesses who value quick connection with customers. When the customer is on their website and reaches out the business can instantly interact with them to help convert the customer.  While there are some spam contacts over 80% have been legitimate.   It is easy to integrate the chat feature into the website as well as the reviews link and reviews rating.

The application runs well and is easy to use online or on your phone.  The newer AI features seem to work well although I am not always sure what the real difference is from the old non AI products.

**What do you dislike about Birdeye?**

Birdeye is a little more expensive than some of their competitors.  Sometimes I get frustrated with what is included and what is an additional cost.  It is not always clear until you add it and get billed for it.

**What problems is Birdeye solving and how is that benefiting you?**

Having consistent reviews online is important and Birdeye makes this easy.  Their tool does the work to solicit reviews and follow-up with individuals who have not reviewed and help them to do so.  They also provide an easy to use communication / online chat tool.  This helps you connect with potential customers and turn leads into conversions.  Their easy to use local listing management will help keep business information in sync across business directorys.

  ### 37. All-in-One Platform for Managing Multiple Office Locations with Ease

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kerensa O. | Intake Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 23, 2026

**What do you like best about Birdeye?**

What's most helpful is that everything you need to manage — especially with multiple office locations — is all in one place. Instead of juggling separate tools for each office, we can oversee reviews, listings, and updates from a single platform."

**What do you dislike about Birdeye?**

I wish Birdeye feedback could be posted publicly to Google as well. I know it can technically be displayed, but it would be great if there were a dedicated plugin or integration that pushed feedback directly to our Google Business Profiles — or maybe that exists and I just don't know about it yet."

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye is solving our review management challenges. The auto-reply feature saves us significant time by responding to reviews across all of our office locations without someone having to manually monitor and reply to each one.

  ### 38. Birdeye: The Ultimate Reputation Management Platform

**Rating:** 5.0/5.0 stars

**Reviewed by:** JR P. | Director of Sales Support, Mid-Market (51-1000 emp.)

**Reviewed Date:** June 08, 2017

**What do you like best about Birdeye?**

I like how Birdeye has continued to grow each year, bringing on new products, with social media being a big one. The inbox feature is really critical for us to communicate with our customers, which is the biggest piece we utilize. Social media allows us to post to multiple channels at once, making it very convenient. Additionally, the inbox allows one-on-one texting without any charge, keeping us in touch with our customers, which is something many businesses overlook. I also found the initial setup very easy, especially with the help of videos in all modules which made it straightforward. Birdeye is really a good product for reputation management.

**What do you dislike about Birdeye?**

I think they need to have a phone system, and they're working on that. Their email marketing could be better. I think they're a little lax on it, but they have a program they're currently working on. We're not disappointed, and the things that we think can be improved on, they currently are working on.

**Recommendations to others considering Birdeye:**

Do not price be a deciding factor. You will not be disappointed the results and the results assist you in retention which allows you time to grow your client base.

**What problems is Birdeye solving and how is that benefiting you?**

I use Birdeye for reputation management, letting us communicate with customers beyond their initial experience. It provides an inbox for back and forth communication, gathers online reviews, and posts to multiple social media channels from one platform, simplifying engagement.

  ### 39. Great ROI, but there's room to grow.

**Rating:** 3.5/5.0 stars

**Reviewed by:** Kailey M. | Marketing Coordinator, Enterprise (> 1000 emp.)

**Reviewed Date:** December 17, 2025

**What do you like best about Birdeye?**

What I value most about Birdeye is how seamlessly it allows our individual loan originators to access the platform, monitor their performance, and quickly reply to feedback using its efficient built-in AI tools. The software also streamlines our marketing by automatically transforming those positive client reviews into polished social media posts to keep our feeds active with strong social proof. 

Beyond day-to-day management, users consistently praise their highly responsive, 24/7 customer support team for providing fast, helpful assistance whenever technical questions or onboarding needs arise. On a strategic level, businesses highlight the software's immense return on investment (ROI), noting that automated SMS review campaigns heavily accelerate review volume, which directly translates into a powerful boost for local SEO and Google visibility. 

Ultimately, by combining clear performance dashboards that track employee-level responsiveness with dependable customer service, Birdeye gives team-centric businesses a complete communication powerhouse that moves the needle on revenue and lead generation. 

Lastly, I like that it integrates well with social media platforms like Facebook and Instagram. My LOs are able to pull up the reviews. change the background to fit their aesthetic and upload them straight to their social media platforms easy peezy!

**What do you dislike about Birdeye?**

While Birdeye delivers powerful results, the platform's user interface can feel incredibly overwhelming and convoluted, especially when managing a team with multiple individual loan originators. The dashboard tries to pack too much data onto the main screen, making it frustratingly difficult to quickly locate a specific loan officer's profile, track their individual metrics, or even distinguish exactly whose reviews you are currently looking at without a clunky, multi-step navigation process. 

They severely need to streamline and simplify the face of the platform so branch managers can analyze employee-level performance at a glance without getting lost or confused in the clutter. 

Beyond the messy interface, other users frequently point out minor but persistent frustrations, such as the AI-generated responses occasionally feeling repetitive and generic if not manually tweaked. 

Additionally, the system sometimes experiences lag when updating review statuses, lacks native publishing support for modern social media formats like TikTok or live videos, and features a steep learning curve that requires considerable time and training for new team members to fully master.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye solves my biggest headache of managing a scattered online presence and wasting hours on reputation strategy by centralizing my local search visibility, review generation, and client messages into a single automated hub. By streamlining review collection right after a transaction, the platform rapidly accelerates our feedback volume, which really boosts our Google visibility and builds instant credibility for my team. 

It completely fixes my engagement roadblocks with built-in AI tools that draft polished, context-aware replies for me, keeping our clients happy while saving me tons of time every single day. Plus, it automatically turns our best testimonials into active social media posts and pulls messages from dozens of networks into one place, giving my individual team members total control over their digital footprint without the friction of bouncing between a million different apps.

**Official Response from Ciera Saldona:**

> We're glad to hear that Birdeye has helped improve your online presence on Google! We understand that the setup process can be challenging, and we're continuously working to make it more user-friendly.

  ### 40. Efficient Automation with Room for Growth

**Rating:** 5.0/5.0 stars

**Reviewed by:** Adrian A. | Marketing Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** May 18, 2026

**What do you like best about Birdeye?**

I really value the all-in-one dashboard. Having reviews, social media, listings, and customer messaging in one place eliminates the need to jump between different apps or platforms. It makes managing our online presence much more streamlined and consistent.

**What do you dislike about Birdeye?**

There are some functionalities that we would love to be included in some of their modules, like social AI, for it to be better suited in an agency.

**What problems is Birdeye solving and how is that benefiting you?**

We were struggling to keep up with monitoring, requesting, and responding to customer reviews across multiple different sites (Google, Yelp, Facebook). It was a manual, time-consuming process, and our local search rankings were suffering because we weren't generating enough consistent, positive reviews.Birdeye solved this by automating our review requests and giving us one central inbox to reply from. The benefit is twofold: we are saving hours of manual work each week, and the steady stream of new reviews has significantly boosted our local SEO, helping us attract more new customers.

**Official Response from Ciera Saldona:**

> Thank you for sharing your positive experience with Birdeye. We're thrilled to hear that it fits well with your marketing and automation arsenal, and that it's valuable for managing reviews and listings for your multilocation clients. We'll take note of your suggestions for additional functionalities to better suit agencies.

  ### 41. User-Friendly Portal with Smart Automated Responses and Valuable Insights

**Rating:** 4.5/5.0 stars

**Reviewed by:** ashley m. | Marketing, Enterprise (> 1000 emp.)

**Reviewed Date:** June 09, 2026

**What do you like best about Birdeye?**

I really like the automated responses when we receive reviews. I also appreciate how user-friendly the portal is and how easy it is to navigate. The Google Analytics integration is another great addition that helps with streamlining. Overall, we’re certainly getting our money’s worth from this product, since it provides a lot of insight across our departments and helps us identify areas of strength and weakness. The process is quick and effective. We also know instantly when receiving a review and trust that the automated response will work. Support and onboarding was a breeze.

**What do you dislike about Birdeye?**

My only dislike is that on the URL page, we sometimes have guests click on "contact us directly" and send us a positive review. Therefore, we miss out on publishing those 5-star reviews.

**What problems is Birdeye solving and how is that benefiting you?**

It's giving us more time back in our day. We can easily push for more reviews and can trust the automation to create responses in a timely manner.

  ### 42. Birdeye Streamlines Patient Review Outreach with Smooth Integration and Responsive Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Christine S. | Accounts Receivable, Mid-Market (51-1000 emp.)

**Reviewed Date:** June 09, 2026

**What do you like best about Birdeye?**

It has been a great tool for automatically reaching out to patients and encouraging them to leave reviews, while seamlessly displaying those reviews across our various platforms without requiring our team to manually enter patient information, log into multiple systems, or create posts highlighting top reviews. The integration process was smooth and worked seamlessly with all of our existing systems.

Additionally, whenever we encounter an issue or need assistance troubleshooting, the support team is easy to reach and provides prompt, helpful resolutions.

One feature we particularly appreciate is the ability for patients to provide private feedback about their experiences if they are not comfortable posting a public review. This allows us to address any concerns directly, improve their experience, and make their next visit even better. Overall, it has been an efficient and valuable tool for both patient engagement and practice growth.

**What do you dislike about Birdeye?**

There is not much that I do not like about Birdeye. The only thing that I would like to make easier is to block or remove patients that we would not like to receive a review message.

**What problems is Birdeye solving and how is that benefiting you?**

They are making sending campaigns or massive emails/texts for upcoming promotions that we are offering easier to do and allowing us to add more information and allowing AI templates to help us get started in what we are wanting to display. I love how they helped solve our problem of when and what we are posting where with their Social AI calendar. Is has helped us have all of our information in one spot and see all of our offices and platforms in one area.

  ### 43. Great review products but Listings is lacking and difficult getting customer service needed

**Rating:** 2.5/5.0 stars

**Reviewed by:** Susan H. | Mid-Market (51-1000 emp.)

**Reviewed Date:** November 14, 2023

**What do you like best about Birdeye?**

Review request process is still what I compare others too, but now the competition is catching up

**What do you dislike about Birdeye?**

Listings does not sync quickly and is spotty at best, plus not all the citations that most competitors offers. Very weak by comparison and not reliable. Now that there is Google Text, I wish there were auto-reply options like we had with Google Messages.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye has streamlined the process for managing our customer reviews and replying to them all. For Listings, it is supposed to get all our Listings managed from one place, which is great and provides reporting. Unfortunately, the Reports are only by property, you can get brand, portfolio, or enterprise reporting for Google Busines Profiles or Listings altogether like with competitors. And the Listings take too long to update on the other Listings platforms or not at all.

**Official Response from Ciera Saldona:**

> Hi Susan, 

We appreciate your feedback and insights you have provided for listings management. We want to ensure you are having a 5-star experience and we are sorry for the issued you have faced. Our team is committed to resolving all mentioned concerns for you. Our Support team will be reaching out to you to address and fix these matters. Please don't hesitate to email me at ciera.saldona@birdeye.com for any immediate assistance you are needing. 

  ### 44. Birdeye. The Full-Suite Customer Management Tool.

**Rating:** 4.0/5.0 stars

**Reviewed by:** Cole W. | Digital Lead, Enterprise (> 1000 emp.)

**Reviewed Date:** August 14, 2025

**What do you like best about Birdeye?**

Birdeye offers a comprehensive, user-friendly platform that easily accommodates all of our reputation management needs. Their exceptional sales and support teams consistently go above and beyond, while their dedicated customer care team collaborates with us strategically to elevate our customer experience.

**What do you dislike about Birdeye?**

Only downside is the tool is ala cart, meaning that you have to purcase the various product offerings individually. I know this is a SAAS business thing, but it is still a pain.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye is a third party SAAS platform, that allows us to easy reach out to manage the full online review and customer care process (online). 

Our team specifically uses the online review platform as well as the online listing tool, that they provide. Both tools/services work excellent and help us engage our customers on the services that they use (Google Business, Yelp, etc.)

  ### 45. Birdeye Simplifies Review Management and Helps Build Customer Trust

**Rating:** 5.0/5.0 stars

**Reviewed by:** Priscilla  R. | Reputation Management Specialist Lead, Enterprise (> 1000 emp.)

**Reviewed Date:** January 23, 2026

**What do you like best about Birdeye?**

Birdeye makes it simple to manage reviews and customer feedback in one place, which helps businesses respond faster and build trust. The performance with birdeye is always changing and growing despite any hiccups it may have. The integration also works extremely well and is diverse. If you need any support, their teams always reply quickly. The price we pay is well worth it. The use of AI also is beneficial and has helped fill roles for us.

**What do you dislike about Birdeye?**

Certain advanced features could be more customizable or easier to access.

**What problems is Birdeye solving and how is that benefiting you?**

It helps streamline online reputation management by centralizing reviews and customer interactions, which improves efficiency and strengthens customer trust.”

“Birdeye turns scattered customer feedback into actionable insights, making it easier to understand what’s working and where to improve

  ### 46. Empowered Our Online Reputation Effortlessly

**Rating:** 5.0/5.0 stars

**Reviewed by:** Sal G. | Evernote Consultant, Enterprise (> 1000 emp.)

**Reviewed Date:** May 19, 2025

**What do you like best about Birdeye?**

I really like Birdeye because its UI/UX is very approachable and easy to figure out without lengthy training. The Birdeye team is also a huge plus for customers, as everyone I have worked with has been very friendly and super helpful. The tool has enabled us to finally own our online reputation, actively pursue a higher volume of reviews, and work toward a 100% response rate within 24 hours.

**What do you dislike about Birdeye?**

I think that a live online support chat option for customers would be helpful. While the service team has been responsive, talking to someone live is always very much preferred.

**What problems is Birdeye solving and how is that benefiting you?**

I use Birdeye to actively manage our online reputation, pursue more reviews, and maintain a 100% response rate within 24 hours. It enables all the coordination needed to own our reputation.

**Official Response from Ciera Saldona:**

> Thank you for sharing your positive experience with Birdeye! We're glad to hear that you find it simple, efficient, and impactful for managing your online reputation.

  ### 47. All-in one dashboard to manage reputation while harnessing AI to be more efficient.

**Rating:** 4.0/5.0 stars

**Reviewed by:** Landon F. | Social Media Communications Specialist, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 16, 2019

**What do you like best about Birdeye?**

Birdeye allows us to manage all of our locations seamlessly in one dashboard that gives us the tools and knowledge to monitor and  improve our customer experience and satisfaction.

**What do you dislike about Birdeye?**

The only issues we have had over the course of our relationship with Birdeye has been on the billing side which they have been able to resolve as they pop up and switching account reps.

**Recommendations to others considering Birdeye:**

Birdeye is a great solution to managing and improving your online reputation and footprint. In our experience working with other vendors in this area, Birdeye is a leader in their industry.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye solves the problem of inefficiency when managing and monitoring several locations at once and gives us an easy to understand look at how they are performing.

  ### 48. Helpful Integrations, Strong Performance, and HUGE Time Saver

**Rating:** 5.0/5.0 stars

**Reviewed by:** Sydney V. | Communications Specialist, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 27, 2026

**What do you like best about Birdeye?**

The integrations across so many different platforms has been a game changer for our social media and review engagement. Another aspect that has saved us a great deal of time is being able to manage and automate office listings, marketing posts, review responses, etc. for several locations at once.

**What do you dislike about Birdeye?**

It would be incredible if Birdeye could feed updated information back into our scheduling software. For example, if an email bounces back as non-deliverable, I’d love for it to be flagged or marked in some way so our team knows to update it the next time we interact with that client.

The only other thing I haven’t loved is that, when we were interested in adding mass texting capabilities, we discovered our initial integration wasn’t sufficient. We tried to update our integration using an SFTP file transfer; however, there wasn’t a quick or simple way to filter the necessary data from our software into the correct format to support further integration.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye has given our seven locations the ability to consolidate social media, email campaigns, review requests, and online inquiries/leads in one place. It saves us hours each week by automating review requests nightly, letting us create social media posts and schedule them across multiple platforms for all locations at once, and enabling us to communicate with online inquiries/leads in real time. It's easy to use and is customizable to fit our needs.

  ### 49. User-Friendly Platform + Top-Notch Support Team!

**Rating:** 4.5/5.0 stars

**Reviewed by:** Grace F. | Digital Media and Reputation Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** December 17, 2024

**What do you like best about Birdeye?**

Birdeye is user-friendly and offers a wide range of features to help you get the most out of your reviews. The reporting tools are helpful, and the customer support is excellent. The response time from both the Birdeye reps and backend support team is timely, and they are always willing to hop on a call for additional assistance. Anytime we’ve needed to integrate something new, they’ve made the process smooth and easy. Overall, the platform’s usability and high level of customer service make Birdeye a tool our team highly recommends.

**What do you dislike about Birdeye?**

The main downside to Birdeye is that the AI feature does not currently learn or adapt to your company’s brand voice over time. Because of this, the responses it generates do not always align with our messaging, making the feature less useful for our team. However, we’ve heard there are plans to introduce a brand voice feature, which is great to hear. Additionally, Birdeye no longer integrates with Yelp, which means we now have to log into Yelp separately to monitor and respond to those reviews.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye makes it easy to manage reviews across all of our communities and entities from one centralized platform. Since we receive reviews frequently, having everything organized in one place helps our team stay efficient with review responses. It simplifies the review management process, improves organization, and helps ensure no reviewer goes unnoticed. The reporting tools are another great feature, giving our onsite teams valuable insight into review trends and actionable feedback they can apply moving forward. Overall, Birdeye has become a daily tool for our team and has greatly improved the way we manage and monitor reviews.

**Official Response from Ciera Saldona:**

> We're pleased to hear that Birdeye has streamlined your review monitoring process and provided valuable reporting tools for your onsite teams. We understand the importance of a smooth user experience and will address the glitchy behavior and AI feature to better meet your expectations.

  ### 50. Comprehensive and User-Friendly Review Management

**Rating:** 5.0/5.0 stars

**Reviewed by:** Sarah B. | Operations Director, Mid-Market (51-1000 emp.)

**Reviewed Date:** January 15, 2026

**What do you like best about Birdeye?**

I really like Birdeye for its great support; whenever I have an issue or question, their support team is quick to respond, and we can easily jump on a screen if needed. The system itself is easy to use and brings everything I need into one location, thanks to features like social AI. It just makes my life simpler. Also, setting it up was extremely easy, which was a big plus for me.

**What do you dislike about Birdeye?**

I could say maybe the interface sometimes is a little bit different to use. Maybe not as smooth. But once you know it, it's easy.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye brings everything into one location with reviews and social AI, simplifying my life by organizing messages from platforms like Facebook and Instagram.


## Birdeye Discussions
  - [How do you delete a review you post on this site?](https://www.g2.com/discussions/35410-how-do-you-delete-a-review-you-post-on-this-site) - 7 comments, 2 upvotes
  - [How can I get 100% of our patients to respond to a review request?](https://www.g2.com/discussions/24847-how-can-i-get-100-of-our-patients-to-respond-to-a-review-request) - 1 comment, 2 upvotes
  - [What is the best experience management software for small businesses?](https://www.g2.com/discussions/what-is-the-best-experience-management-software-for-small-businesses) - 1 comment, 1 upvote
  - [Credit Restored](https://www.g2.com/discussions/credit-restored) - 1 comment, 1 upvote
  - [Why Does Birdeye Refuse to Acknowledge Contract Non Renewals?](https://www.g2.com/discussions/why-does-birdeye-refuse-to-acknowledge-contract-non-renewals) - 1 comment, 1 upvote

- [View Birdeye pricing details and edition comparison](https://www.g2.com/products/birdeye/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-24+07%3A26%3A41+-0500&secure%5Bsession_id%5D=207a96b7-f10a-4d03-9c2b-781d79cdb7de&secure%5Btoken%5D=45369b83c3e02247ff9b428da5df8c10f37a53f60c69961f04e27316c63060cb&format=llm_user)
## Birdeye Integrations
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  - [Business Profile Manager (GBPBM)](https://www.g2.com/products/business-profile-manager-gbpbm/reviews)
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  - [CareCloud Charts](https://www.g2.com/products/carecloud-charts/reviews)
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  - [Dentrix](https://www.g2.com/products/dentrix/reviews)
  - [Dentrix Ascend](https://www.g2.com/products/dentrix-ascend/reviews)
  - [Dentrix Enterprise](https://www.g2.com/products/dentrix-enterprise/reviews)
  - [Domo](https://www.g2.com/products/domo/reviews)
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  - [Facebook for Business](https://www.g2.com/products/facebook-for-business/reviews)
  - [Facebook Pages Manager](https://www.g2.com/products/facebook-pages-manager/reviews)
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  - [Genysis](https://www.g2.com/products/genysis/reviews)
  - [Glassdoor](https://www.g2.com/products/glassdoor/reviews)
  - [Google Ads](https://www.g2.com/products/google-ads/reviews)
  - [Google Analytics](https://www.g2.com/products/google-analytics/reviews)
  - [Google My Business](https://www.g2.com/products/google-my-business/reviews)
  - [Google Workspace](https://www.g2.com/products/google-workspace/reviews)
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  - [RAD Studio](https://www.g2.com/products/rad-studio/reviews)
  - [Rent Manager](https://www.g2.com/products/rent-manager/reviews)
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  - [SmartAdvocate](https://www.g2.com/products/smartadvocate/reviews)
  - [Spectora](https://www.g2.com/products/spectora/reviews)
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  - [Tiktok](https://www.g2.com/products/tiktok/reviews)
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  - [Zapier](https://www.g2.com/products/zapier/reviews)
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## Birdeye Features
**Email Marketing**
- Building and Personalizing Emails
- Sending Outbound Emails
- Manage Email Deliverability
- Automated Email Responses

**Online Marketing**
- Landing Pages and Forms
- Dynamic Content
- A/B Testing
- Mobile Optimized
- Search Tracking and Optimization

**Messenger**
- Sequencing
- AI
- Live Chat
- Customization Interface

**Text Messaging**
- Bulk SMS
- Two-Way Text Messaging
- Text Scheduler
- Automatic Replies
- MMS Marketing
- Personalization

**Listing Management**
- Network Directory
- Data Aggregators
- Duplicate Monitoring
- Optimization

**Payment Processing**
- Encryption
- Credit Card Processing
- Mobile Payments
- Digital Wallet Integration

**Local Search Optimization**
- Rank Tracking
- Online Listings
- Google My Business
- Reputation Management
- Social Media
- Dashboards and Reporting

**SEO Auditing & Monitoring**
- SEO Alerting
- SEO Auditing
- SEO Change Tracking
- Technical SEO

**Content & Collaboration**
- Content Calendar
- Content Library
- Shared Inbox
- Approval Workflows
- Users and Permissions
- Content Creation

**Analytics**
- Net Promoter Score (NPS)
- Customer Satisfaction (CSAT) Score
- Customer Effort Score (CES)
- Gamification

**Responses**
- Personalization
- Route To Human
- Natural Language Understanding (NLU)

**Patient-Centered Functions**
- Online Presence Management
- Patient Feedback Management
- Patient Portal
- Patient Communications
- Integration with Wearables

**Responses**
- Customization
- Control
- Route To Human

**Collection**
- Authentication
- Review Forms
- Personalization
- Engagement
- Community Q&A

**Feedback Management**
- Tagging
- Custom Reports and Dashboards

**Conversational Platform**
- Personalization
- Contextual Engagement
- Proactive Engagement

**Generative AI**
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech

**Content Generation - AI Content Creation Platforms**
- Output quality
- Branding
- Performance
- Brand Voice Alignment
- Multimodal Content Generation
- Content Localization

**Automation - AI Agents**
- Sales Follow-Up
- Customer Interaction Automation
- Lead Generation
- Document Processing
- Feedback Collection

**AI Visibility & Tracking**
- AI Mention Tracking
- AI Search Ranking Insights

**Agentic AI - Customer Advocacy**
- Autonomous Task Execution
- Cross-system Integration
- Proactive Assistance

**Agentic AI - SEO Tools**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Agentic AI - Review Management**
- Adaptive Learning
- Natural Language Interaction

**Lead Management**
- Marketing Lead Database
- Data Quality Management
- Segmentation
- Lead Scoring and Grading
- Lead Nurturing
- Online Behavior Tracking
- Automated Alerts and Tasks
- CRM Lead Integration

**Social Management**
- Social Analytics
- Social Publishing
- Campaign Optimization
- Social Engagement
- Social Ads
- Campaign Planning
- Hashtag Capabilites

**Consumer Intelligence**
- Customer Feedback
- Competitive Intelligence
- Sentiment Analysis

**Discovery**
- Referral Program

**Communication**
- Pop-up Chat
- Notifications
- Targeted Emails
- In-App Messaging
- Co-Browsing

**Channels**
- Social Media
- Website
- Text Message (SMS)
- Voice Assistants
- Other

**Performance**
- Real-Time Updates
- Analytics

**Administration**
- Reporting & Analytics
- E-commerce Integration
- Processing Fees
- POS Integration
- Omnichannel
- Levels 1 & 2
- Level 3

**SEO Content & Rankings**
- Link Building
- Keyword Research
- SERP Rank Tracking
- Localization
- Content Insights

**Customization**
- Stakeholder Management
- Multilanguage Support
- Multiple Branding Support
- Vertical-specific Solutions

**Platform**
- Conversation Editor
- Integration
- Human-In-The-Loop

**Operations**
- Workflow Management
- Interoperability
- Digital Intake Forms
- Engagement Measuring
- Patient Satisfaction Management
- EHR Integration
- IPC Systems Integration

**Platform**
- Live chat
- Integrations
- Branding
- Analytics
- Role-based access
- Collection of information

**Moderation**
- Reviewer Validation
- Response Types
- Legal Agreements

**Feedback Analysis**
- Thematic Analysis
- Sentiment Analysis
- NPS/CSAT Scoring

**Support Automation**
- Intelligent Routing
- Seamless Escalation
- Transcripts
- Self-Serve Support

**Management - AI Content Creation Platforms**
- Collaboration
- Security and Privacy
- Moderation

**Autonomy -  AI Agents**
- Independent Decision Making
- Adaptive Responses
- Task Execution
- Problem Solving

**Sentiment & Brand Analysis**
- AI Sentiment Monitoring
- AI Hallucination Detection

**Campaign Management**
- Program Management
- Event / Webinar Marketing
- Calendaring
- Budgeting

**Platform**
- Internationalization
- User, Role, and Access Management
- Performance and Reliability
- Reporting and Dashboards
- Mobile User Support

**Reporting**
- Corporate Reporting
- Dashboard

**Media Monitoring**
- Social Networks Monitoring
- Social Media Management
- Digital Media Monitoring

**Insight**
- Monitoring
- Adoption Insight
- Engagement Analysis

** Internal Use**
- Customization 
- Conversation Archiving
- Lead Development
- Knowledge Base
- Team Inbox 
- Customer Profiles

**Customers**
- Targeting
- Profiles
- Analytics
- Lead Gathering
- Sales Conversion

**SEO Reporting**
- Competitor Analysis
- Data Visualization
- Custom Reports
- White Label

**Payment Options**
- Multi-Currency
- Online payment portal

**Use Cases**
- E-commerce
- Retail
- Customer Service

**Feedback Sources**
- Online Reviews
- Surveys
- Customer Service Channels

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Competitive Benchmarking**
- Industry AI Sentiment Benchmarking
- Competitor AI Presence Comparison

**Agentic AI - Social Media Management**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Agentic AI - AI Agents**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Content Operations - AI Content Creation Platforms**
- Distribution Integrations
- Workflow Management
- Asset & Content Management

**Social**
- Social Listening
- Social Sharing
- Social Campaigns
- Social Media Engagement
- Social Media Advertising

**Mobile**
- Mobile Optimization

**Security**
- POS Verification

**SMS Platform**
- Reporting
- Automation
- White Label
- Text-to-Landline
- Short Codes
- API Integration

**Administration**
- Incentives
- Syndication
- Insights
- Content
- Sampling

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Generative AI**
- AI Text Generation
- AI Text Summarization

**AI Content Optimization**
- Semantic Optimization for AI Models
- AI-Driven Content Recommendations

**Agentic AI - Experience Management**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Agentic AI - Conversational Marketing**
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Decision Making

**Enterprise Governance - AI Content Creation Platforms**
- Content Moderation
- AI Disclosure
- Security & Privacy

**Reporting & Analytics**
- Basic Reporting
- Web Analytics
- ROI Analytics
- Revenue Analytics
- SEO / Keyword Analytics

**Platform**
- Multichannel Sharing
- Content Distribution

**Platform**
- Accounting integration
- E-commerce Integration

**Display Options**
- Badges
- Widgets
- Integration & APIs
- Marketing

**Reporting & Alerts**
- Real-Time AI Mention Alerts
- AI Visibility Reporting

**Agentic AI - SMS Marketing**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Platform**
- Customization 
- Workflow Capability
- User, Role, and Access Management
- Internationalization
- Sandbox / Test Environments
- Performance and Reliability
- Output Document Generation

**Generative AI**
- AI Text Generation

**Agentic AI - Online Reputation Management**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance
- Decision Making

**AI Automation - SMS Marketing**
- AI SMS

**Agentic AI - Marketing Automation**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance
- Decision Making

**AI Content Generation - SMS Marketing**
- AI SMS

**Integration**
- Data Import & Export Tools
- Integration APIs
- Breadth of Partner Applications

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