I only have one gripe with Birdeye and that would be the cost. It's not unique to Birdeye, however. We reviewed all the major review platforms (Podium is probably their largest competitor) and they are all pricey. Since it's all software based, and really, not as complex as other SaaS solutions, I expect this cost to either go down as there are more entrants into the space, or new services be added to justify the cost. Birdeye appears to be heading in the direction of adding services and increasing the value of their offering. I can continue to justify the cost (or increase in cost) if I am able to grow my ROI.
Up to this point, we've been given a lot of personal attention from 'real' people. Which is so much nicer than always being redirected to a forum or help page--which is a frustrating trend for many SaaS companies. Our Account Manager is very responsive and provides updates on the progress of our program. Review collected by and hosted on G2.com.