Birdeye Reviews & Product Details

We love BirdEye because it allows us to view all of our online reviews in one location and allows us to respond seamlessly. We can also integrate with our Property Management software to send out review requests and surveys to see where we are excelling and where we need to improve. The platform is super easy to use and we love the daily reminders about incoming reviews, messages, and referrals too! Review collected by and hosted on G2.com.

We have not seen a negative impact to using BirdEye, the only thing I wish is if there were more Support integrated with Google to verify some of our GMB pages, but this is definitely a Google Support issue and is not a fault of BirdEye. In recent weeks, our BirdEye rep has also been super helpful in connecting our GMB pages once we are able to get ownership of them which makes it seamless for us to respond to reviews! Review collected by and hosted on G2.com.

Birdeye has been an incredibly valuable tool for our practice. Since implementing the platform, we’ve seen a noticeable increase in the number of reviews from our clients. The automated messages are clear, user-friendly, and make it easy for our clients to share their experiences.

One of the features we appreciate most is the tools available to help us respond to both positive and constructive feedback with thoughtful, professional responses, which has strengthened our communication and online presence.

Overall, Birdeye has supported both our team and our clients by making the review process simple and accessible. It has played an important role in helping us grow our reviews, strengthen client relationships, and expand our client base. Review collected by and hosted on G2.com.

We haven't come across any dislikes with Birdeye. Review collected by and hosted on G2.com.

Birdeye is a fantastic platform! It’s very easy to use and makes managing multiple locations feel seamless. The reporting dashboards are straightforward to navigate, highly customizable, and they give me exactly the insights I need. On top of that, being able to set up automated reports saves me time and helps me stay informed without extra effort. The AI tool also makes responding fast and effortless. Review collected by and hosted on G2.com.

The only downside is that there’s currently just one notification setting (daily, weekly summary, etc.). I’d really appreciate more flexibility—like getting immediate notifications for negative reviews so we can address them right away, while still receiving a weekly summary of positive reviews broken down by location. There are work-arounds, but aside from that, I don’t have any complaints. Review collected by and hosted on G2.com.

Ease of use: So far, it’s been very user-friendly. Everything I need to access is clickable directly from the main dashboard. The layout feels simple and straightforward, without coming across as complex. It was easy to implement into our day-to-day process. There are several features you can access which really allows you to see anything and everything you need without missing anything. Review collected by and hosted on G2.com.

If I had to critique anything, I’d say the layout could be more aesthetically pleasing to the eye and feel a bit more polished. That said, the functionality is what matters most, and it delivers where it counts. Review collected by and hosted on G2.com.

I really like that Birdeye allows us to schedule socials for many franchisees from one platform and manage hundreds of reputation and review sites all in one place. It's also great to see a national average review score. Having everything in one place means we can do things once and it's multiplied across our entire network of franchisees, wherever they appear online. As a franchise network with over 60 centers, finding a tool like Birdeye that allows us to manage all of our social channels and profiles from one place is miraculous and saves us the hassle of logging in and out of many different tools. Everything I've done with Birdeye has been very easy, and their great support team is always helpful. Review collected by and hosted on G2.com.

Some of the reporting features could be improved, like the social media analytics could be more intuitive, especially in the 'Top posts' section. It's difficult to tell which social media posts perform the best, as we can't really sort posts by performance easily. Review collected by and hosted on G2.com.

I use Birdeye for social media, listings and reputation management. It has been wonderful to be able to pull all of these different functions into one centralized locations. Our team appreciates a single login to manage these platforms, which can be unwieldy without a platform like this. We use the Birdeye platform daily, and it is a key tool for the work we do.

The integrations and automations that come with Birdeye are also incredibly useful. Generally, we have found the functions to be superior to other options we've used in the past.

The insight tools for reputation management have been particularly exciting for our team. We appreciated the customer support during implementation of review generation setup as well. We have also appreciated support in developing new reports and addressing issues that come up.

We also appreciate that Birdeye allows us to stay compliant with privacy regulations necessary to achieve these goals in our industry.

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Review update (Jan 2026): Over time we have continued to enjoy many things about Birdeye but have also experienced some issues. See the rest of the review for details. Review collected by and hosted on G2.com.

Birdeye's social media management platform feels like there could be significant refinement, Bulk posting is somewhat unweildy. We have seen some improvements from the development team since adding this service on, so I have hope that there will be further improvement over time. There have been a number of errors we have experienced with the social platform, and while most have these been resolved some of the resolutions took a bit longer than we had hoped.

The reporting features in Birdeye are a bit less customaizable for social media than other platforms our team has tried. The basic reporting is there, but there's a lot to be desired when it comes to detailed engagement metrics and customizability.

There are several other areas of reporting that we have found lacking as core functions of Birdeye, but we have appreciated support in developing these.

Two other functional areas our team wishes were available in the platform are: social ad management and more detailed local search ranking data with extended keyword tracking.

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Review update (Jan 2026): As stated, over time we have continued to enjoy many things about Birdeye but have also experienced some issues. There are times when our customer support team feels less than helpful. There are some reports that we require that are not in-platform, so we worked with the customer support team to build these in a more manual way. Unfortunately that process has been fraught with issues including several instances where the reports were not completed on time as discussed, delaying our ability to report out critical information to the team.

There are also times where we've asked for something to be completed by our support team and have been assured the in-platform edits would be handled only to discover later they had not been. When starting with Birdeye we were assured that the support would be a core differentiator against other vendors we had used. In some ways, that has been accurate but we have encountered far too many issues with the team not setting things up correctly, not answering questions accurately on lisitngs topics they should be experts in, and needing to be prompted many times to complete tasks they have agreed to complete. Review collected by and hosted on G2.com.

I love the transparency around reviews, the easily adaptable tools that let me communicate directly with our customers, and the fact that I can create and send review requests. It also provides the data I need to better train and mentor my employees. Review collected by and hosted on G2.com.

I don’t have the ability to easily remove reviews when they appear on the wrong office pages or when they’re clearly fraudulent. I also wish there were a smoother, more direct way to communicate with the right contacts so a review can be removed. Review collected by and hosted on G2.com.

Birdeye has been easy to use and even easier to implement. We use Birdeye daily to manage reviews for all of our locations in one place which saves us several hours each week and ensures no customer review is missed. Their customer support is very helpful with the initial setup. They train your team on how to use the platform, and they follow up regularly with recommendations to improve your account and help you get the most out of your subscription. We also appreciate the number of features, especially automated reporting that keeps our team up to date, and the easy integrations that make multi-location review management much smoother. Review collected by and hosted on G2.com.

The only downside is cost, especially when pricing is per location. That said, Birdeye does make it easy to choose only the products you actually need, so you’re not paying for a bunch of extras you won’t use. If you’re selective about features, you can tailor the subscription to what benefits your business most. Review collected by and hosted on G2.com.

Since using BirdEye the reviews have been rolling in . We are a new practice and having over 200 reviews with nearly all being 5 stars is amazing and helps to continue to grow our practice. I log in daily but in the event I forgot their is a reminder sent that a review is waiting for us. All in all it is an easy to use, useful tool to grow our reputation in the area. Review collected by and hosted on G2.com.

At this time I don't see any downsides to using this program. It is easy to use and takes the guesswork out of how many reviews we actually have as well as making the reviews easy to answer with AI suggested responses that are editable so you can use theirs or what you would like to add. VERY simple program Review collected by and hosted on G2.com.

We've noticed a HUGE uptick in our number of reviews since partnering with Birdeye! I LOVE how easy it is to see all of the reviews in one place, and the app is super easy to use and I get all the reviews immediately on my phone. It is so easy to respond to every review, and if I am not sure what to say, it does have a suggested response I could easily post if needed. If I get overwhelmed with answering them all personally, I can always turn on automatic responses. Review collected by and hosted on G2.com.

Every now and then, a review will receive an automatic response even though I have it set to manual response. Very rare but it does happen on occasion. Otherwise there's nothing not to like. Review collected by and hosted on G2.com.