---
title: Birdeye Reviews
meta_title: 'Birdeye Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 4201 reviews by the users' company size, role or industry
  to find out how Birdeye works for a business like yours.
aggregate_rating:
  rating_value: 4.7
  review_count: 4201
  scale: '5'
date_modified: '2026-08-03'
parent_category:
  name: Marketing
  url: https://www.g2.com/categories/marketing
---

# Birdeye Reviews
**Vendor:** Birdeye  
**Category:** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management)  
**Average Rating:** 4.7/5.0  
**Total Reviews:** 4,201
## About Birdeye
Birdeye builds AI agents for multi-location brands — trusted by the largest enterprise brands globally, including Sutter Health, Aspen Dental, Sun Auto and Caesars Entertainment. We give you AI coworkers at every location — for marketing, operations, and customer experience — that do the jobs your business needs done by employing multiple agents that work together to win AI visibility, convert demand, and deliver a consistent customer experience. AI Coworkers → Do the Jobs Jay (marketing), Robin (operations), and Myna (customer experience) own the work across your locations — from AI search visibility, reviews, listings, and social, to front desk and appointment booking, to surveys, ticketing, and insights. You're not buying features. You're adding AI staff to every location. So the work gets done at every location — without stretching your team thinner. Agents → Do the Work Each coworker employs multiple agents that work together to complete a job. The way those agents work is what makes us different. Most software tells you what's happening; our agents decide what to do — and do it, with your approval. They consolidate every signal across every location, whether it lives in Birdeye or one of your 3,000+ integrations; reason with your brand voice and industry context; and act — together — to drive the outcome. So one review, one campaign, one missed call becomes a finished outcome, not a task sitting in a dashboard. Enterprise-Ready → Built for Scale SSO, audit logging, HIPAA, SOC 2, and GDPR. Role-based access, tiered approvals, and location-level reporting give corporate and local teams the control they need. So you stay in control while AI handles execution across hundreds of locations. With teams across the U.S., U.K., Australia, and India, Birdeye is redefining how enterprises win locally at scale.



## Birdeye Pros & Cons
**What users like:**

- Users find Birdeye incredibly **easy to use** , appreciating the intuitive setup and seamless navigation for managing reviews. (1019 reviews)
- Users value the **ease of use** of Birdeye, finding navigation and review management straightforward and efficient. (1009 reviews)
- Users value the **user-friendly review management** features of Birdeye, enhancing communication and reputation effortlessly. (851 reviews)
- Users commend the **excellent customer support** from Birdeye, ensuring smooth integration and great success in implementation. (720 reviews)
- Users appreciate the **ease of use and convenience** of Birdeye, especially for managing reviews and patient communication. (589 reviews)
- Reviews (540 reviews)
- Centralized Reviews (497 reviews)
- Review Increase (475 reviews)
- Efficiency (398 reviews)
- Customer Service (385 reviews)

**What users dislike:**

- Users note the **missing features** in Birdeye, wishing for integration with TikTok and other enhancements. (232 reviews)
- Users note that Birdeye's **slow UI and AI improvements needed** impact efficiency and customer service experience. (158 reviews)
- Users find it **confusing to manage reviews** effectively due to integration and dashboard usability issues. (158 reviews)
- Users note a **learning curve** with Birdeye's interface that may challenge those less familiar with technology. (139 reviews)
- Users find the **limited features** of Birdeye lack comprehensive tools and integrations needed for a better experience. (138 reviews)
- Users face **integration issues** with Birdeye, leading to implementation challenges and inadequate customer support capabilities. (122 reviews)
- Limitations (118 reviews)
- Users find **reporting issues** arise when real-time updates are lacking, leading to potential duplication of efforts. (117 reviews)
- Poor Customer Support (114 reviews)
- Users find Birdeye to be **expensive** without significant downsides, but the AI chatbot's complexity handling could improve. (102 reviews)

## Birdeye Reviews
  ### 1. AI Review Responses That Save Time and Keep Negative Feedback on My Radar

**Rating:** 4.5/5.0 stars

**Reviewed by:** Paris V. | Director of Operations, Enterprise (> 1000 emp.)

**Reviewed Date:** April 02, 2026

**What do you like best about Birdeye?**

I love to use the AI response integration for responding to my reviews, that has lifted a huge item off my to do list. Not to mention, any negative reviews are sent directly to me reducing the worry of a bad response.

**What do you dislike about Birdeye?**

I wish that this was an automatic add to my google my business page and not only if they are using the link.

**What problems is Birdeye solving and how is that benefiting you?**

AI integration for responses, the ability to count my reviews and see the actual dates they are reviewing has helped my monthly team challenge reporting to be more accurate!

**Official Response from Ciera Saldona:**

> We're thrilled to hear that the AI response integration has been beneficial for you and has helped in managing your reviews. Your feedback about the automatic add to Google My Business is valuable, and we will look into ways to address this for a better user experience.

  ### 2. Effortless Integration and Stellar Features for Medical Practices

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.)

**Reviewed Date:** October 14, 2024

**What do you like best about Birdeye?**

I really like Birdeye because it's a great software that integrates most things, like citations, reviews, email marketing, and a lot of different sources. The review integration with practice management systems, especially in offices such as medical practices, is particularly beneficial. We also use it with APIs for social media posts and with our own CRM system. The initial setup was great, you guys did a great job.

**What do you dislike about Birdeye?**

One of the things that could be improved is the appointment features integration. It seems like that feature hasn't been developed further, which is a bit of a drawback.

**What problems is Birdeye solving and how is that benefiting you?**

I use Birdeye to integrate citations, reviews, email marketing, and various sources into GMB, and connect it with practice management systems in medical offices.

  ### 3. All-in-One Reviews, Messaging & Social—Birdeye Makes Reputation Management Easy

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 22, 2026

**What do you like best about Birdeye?**

What I like most about Birdeye is that it brings reviews, messaging, and social media management together in one place. This makes it much easier to keep an eye on our brand reputation, respond to customers quickly, and track engagement without having to juggle multiple tools. The automation features—such as review requests and alerts—also save a lot of time and help keep communication consistent.

**What do you dislike about Birdeye?**

One downside of Birdeye is that some features can feel a little overwhelming at first, mainly because there are so many tools packed into the platform. It takes some time to learn where everything is and how to use it efficiently. I’ve also found that certain customization options and reporting views could be more flexible, especially when you’re looking for very specific insights or trying to set up more tailored workflows.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye helps solve the challenge of managing customer feedback, online reputation, and communication across multiple platforms in one place. Rather than logging into separate review sites or social channels, I can monitor everything from a single dashboard, which saves time and helps keep my responses consistent. This has benefited me by making it easier to stay on top of customer interactions, respond more quickly, and maintain a stronger, more professional brand presence without adding extra workload.

**Official Response from Ciera Saldona:**

> Thank you for sharing your feedback. We understand that our platform offers a wide range of tools, and we're continuously working to improve user experience and make it easier to navigate and utilize all the features.

  ### 4. Birdeye’s Built-In AI Makes Rankings and Social Content Easier

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.)

**Reviewed Date:** June 16, 2026

**What do you like best about Birdeye?**

I like the AI features available to help with rankings on those search platforms. Plus, there are many areas of Birdeye where AI is built in to best support you -- for instance, the social portion suggests relevant topics to cover which is great.

**What do you dislike about Birdeye?**

I realize it's an issue with the actual social platforms themselves, but it's a huge bummer for content preparation that I cannot utilize all of the features for video content on Instagram, TikTok and YouTube.

**What problems is Birdeye solving and how is that benefiting you?**

Content scheduling and automated review requests to patients. We're seeing an uptick in Google reviews!

  ### 5. Wonderful Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jessica  F. | Senior Digital Marketing Analyst, Mid-Market (51-1000 emp.)

**Reviewed Date:** December 19, 2024

**What do you like best about Birdeye?**

We just started partnering with Birdeye in July of 2024. The implementation process was wonderful, and the partnership just continues to feel seamless and productive. The Birdeye team made onboarding simple, providing clear instructions and exceptional support every step of the way. Their platform is intuitive, the integration process with easy, and the analytics tools have given us valuable insights into customer feedback. We're thrilled with the results so far and highly recommend Birdeye for anyone looking to enhance their online reputation!

UPDATE: It has been over a year since we started our partnership with Birdeye, and I continue to be impressed with their customer support, ease of use and increasingly great features, which seem to be continually evolving and getting better. Our customer success manager is engaged, responsive and an absolute pleasure to partner with!

**What do you dislike about Birdeye?**

I truly cannot think of a downside to working with Birdeye. So far, they've been nothing but wonderful to work with!

**What problems is Birdeye solving and how is that benefiting you?**

We came to Birdeye to help us efficiently and effectively manage our online reputation. They allow us to easily access our online reivews in one place and respond to them quickly. Their AI tools also help us craft quick and personalized responses. We weren't looking for the social media management portion of the platform, but have greatly enjoyed using it. We love how easily we can share 5-star reviews on our communities' social feeds!

  ### 6. Poor delivery and serious cancellation concerns

**Rating:** 0.0/5.0 stars

**Reviewed by:** Kevin P. | Director, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 19, 2026

**What do you like best about Birdeye?**

They sell their product really well. Makes you believe that they will change everything for  your business. Unfortunately, it is opposite of that.

**What do you dislike about Birdeye?**

Limited functionality compared to what was promised

Poor follow through on implementation requests

Ongoing billing despite cancellation requests

Aggressive upselling even after disengagement

**What problems is Birdeye solving and how is that benefiting you?**

We engaged Birdeye expecting a comprehensive customer engagement and marketing solution. Unfortunately, the actual delivery was minimal and did not align with what was presented during the sales process.

Despite paying a significant monthly fee, the platform provided limited value and key deliverables were not implemented.

We made multiple clear requests to cancel the subscription. These were not actioned, and billing continued. We were later told there was no record of our requests, which contradicts our documentation.

This matter has now been escalated to QCAT.

Recommendation: Keep away from this business.

**Official Response from Ciera Saldona:**

> Thank you for sharing your feedback. We’re sorry to hear about your experience and take concerns like these very seriously.

We understand that your concerns relate to the value delivered, the cancellation process, and continued billing after your requests to cancel. That is not the experience we want for any customer.

We want to review the details carefully with our senior support leadership team. Please contact us directly at ciera.saldona@birdeye.com with your business name, so we can identify your account and escalate this immediately. 

We appreciate you bringing this to our attention.

  ### 7. Helpful AI Features and a Straightforward, Affordable Dashboard

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.)

**Reviewed Date:** June 24, 2026

**What do you like best about Birdeye?**

The AI features for building and maintaining a professional online presence have been helpful. The dashboard is straightforward to use, and it isn’t cost-prohibitive.

**What do you dislike about Birdeye?**

We haven’t had any issues with Birdeye so far, and their support team has been very helpful whenever we’ve needed assistance.

**What problems is Birdeye solving and how is that benefiting you?**

We’ve had trouble showing up on the first page of internet searches, and we’ve also struggled to keep up with responding to reviews. This product helps us stay current and relevant, and makes it easier to keep up with what we need to do.

  ### 8. Helpful BirdEye Team and an Easy Mobile App for Getting Reviews

**Rating:** 4.5/5.0 stars

**Reviewed by:** Terri K. | Owner, Enterprise (> 1000 emp.)

**Reviewed Date:** April 15, 2026

**What do you like best about Birdeye?**

I feel like the BirdEye team has been really helpful and kind. Every interaction I’ve had with the employees has been a pleasure. I also appreciate how easy it is to get reviews through the app on my phone. On top of that, I’m currently trying out the social service, and so far I’m liking it.

**What do you dislike about Birdeye?**

I don’t really dislike anything about Bird Eye.

**What problems is Birdeye solving and how is that benefiting you?**

I really like the social media service, it’s not something I have the time to keep up with or deal with regularly.

  ### 9. Convenient All-in-One Social Media Posting with Some Posting Glitches

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User | Mid-Market (51-1000 emp.)

**Reviewed Date:** June 15, 2026

**What do you like best about Birdeye?**

I like Birdeye because of the ease of using it. I enjoy being able to post to social media, manage everything in one place, and schedule posts to several platforms simultaneously. The initial setup process was self-explanatory, and having support available was helpful. It worked well for transitioning to Birdeye.

**What do you dislike about Birdeye?**

Sometimes I experience issues with Birdeye where I think my posts are scheduled properly, but they don't actually post anywhere. I can see them scheduled, but they don't end up posting on any of the platforms.

**What problems is Birdeye solving and how is that benefiting you?**

I find Birdeye helpful for posting to social media, allowing me to post everything in one place to several platforms at once and schedule them out.

  ### 10. Effortless Review Automation, Stellar Support

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.)

**Reviewed Date:** October 30, 2025

**What do you like best about Birdeye?**

I like Birdeye's support team. I also appreciate that I can automate the entire process of review capture without having to constantly monitor it. The initial setup of Birdeye was very easy.

**What do you dislike about Birdeye?**

I find the social media management frustrating because I have to constantly reintegrate specific locations' accounts, which can be a bit cumbersome to monitor.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye automates our review capture and listings management, saving us time. We efficiently schedule social media posts across 50+ locations without constantly monitoring.

  ### 11. Effortless Google Profile Management with Outstanding Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Chris N. | Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 05, 2025

**What do you like best about Birdeye?**

BirdEye makes managing our Google Business Profile feel surprisingly smooth, something that is rare in the local SEO world. The platform handles reviews, listings, and updates in one place, which saves a lot of time. The support team stands out, especially Heidi, whose guidance has been consistently clear and quick. When something needs attention, she treats it like a real priority, which makes the whole experience feel more reliable.

**What do you dislike about Birdeye?**

The main gap for me is the lack of a heat map for service area businesses. Since my client relies on clear visibility into how we perform across different neighborhoods, a heat map would add real value. Everything else works well, this one missing piece just limits how precisely we can analyze our local reach.

**What problems is Birdeye solving and how is that benefiting you?**

BirdEye gives us a single place to manage our reputation and local search presence, which used to be scattered across several tools. It keeps our Google Business Profile accurate, helps us respond to reviews quickly, and makes it easier to understand how customers are finding us.

  ### 12. All-in-One Platform That Saves Time and Centralizes Key Info

**Rating:** 5.0/5.0 stars

**Reviewed by:** Christine Brandy C. | Marketing Director, Mid-Market (51-1000 emp.)

**Reviewed Date:** December 05, 2025

**What do you like best about Birdeye?**

The platform is very direct and has the ability to view all important information in one location for multiple properties, making it a time-saving program. Customer support is excellent, and the dashboard allows for frequency viewing of updates all in one location. Once the set is completed, the ease of integration with our CRM system is very smooth.

**What do you dislike about Birdeye?**

The setup was a very long process, but worth it in the end.

**What problems is Birdeye solving and how is that benefiting you?**

It takes the burden off the onsite staff to have to answer all reviews across all the reputation platforms and to have to post every week on social media to stay relevant. I also like the Fair Housing component, as we can rest assured that the responses to our reviews do not violate any fair housing laws. The platform allows us to stay on top of social media posts as well, even if the onsite staff does not have the time to provide a weekly posts.

  ### 13. Easy Customer Messaging, Smooth Payments, and Helpful Review Monitoring

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jose S. | Customer Service Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** April 21, 2026

**What do you like best about Birdeye?**

Very easy and convenient for handling text messages and emails with customers. Payments are also a breeze—I’ve never had any problems with their payment platform so far. It’s also very helpful for keeping an eye on your reviews and quickly detecting and addressing any negative ones.

**What do you dislike about Birdeye?**

Platform limitations on processing certain other countries payments and SMS, which I could understand it just a matter of time for these to get implemented as they grow.

**What problems is Birdeye solving and how is that benefiting you?**

Reviews, payments, text and email handling for customers.

  ### 14. The best reputation management tool on the market!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Mason J. | Continuous Improvement Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** June 13, 2025

**What do you like best about Birdeye?**

The customer support we receive from Birdeye is some of the best I have ever seen! They actually take the time to hop on a call and understand what issues we are facing and will take it upon themselves to fix the account for us.

**What do you dislike about Birdeye?**

There is a bit of a learning curve to understand how to use it to its full ability.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye is making it very easy for us to solicit reviews and allow us to easily manage any new reviews that come in across various locations.

**Official Response from Ciera Saldona:**

> Thank you for your feedback! We understand that there can be a learning curve with our platform, and we're continuously working to improve our onboarding and training resources to make it easier for our users to maximize the benefits of Birdeye.

  ### 15. Centralized Review Management Made Simple and Efficient

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Veterinary | Enterprise (> 1000 emp.)

**Reviewed Date:** June 25, 2026

**What do you like best about Birdeye?**

Having all of our review platforms in one central location is incredibly valuable. It makes monitoring reviews and responding to clients simple and efficient.

**What do you dislike about Birdeye?**

I've truly not seen a downside yet and we've been using Birdeye for quite some time. I appreciate the option for AI assist when writing responses to reviews that may be more sensitive or complex.

**What problems is Birdeye solving and how is that benefiting you?**

Having one place where my team and I can monitor and respond to reviews has greatly improved communication and efficiency, helping us ensure responses are timely and consistent.

  ### 16. Easy, Accessible Review System for Users and Companies

**Rating:** 5.0/5.0 stars

**Reviewed by:** Lisa-Lyn . | Property Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** July 02, 2026

**What do you like best about Birdeye?**

The system is easy and accessible for not only the person leaving the review but also the company tracking.

**What do you dislike about Birdeye?**

I do not have any dislikes at this time.

**What problems is Birdeye solving and how is that benefiting you?**

Storage Sense collects the information provided by reviewing the reviews and making updates and changes as need be

  ### 17. Great for Business use with excellent feedback!

**Rating:** 5.0/5.0 stars

**Reviewed by:** arthur h. | Assistant Store Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** September 05, 2024

**What do you like best about Birdeye?**

Reviews, Charts and other excellent information that keeps our company up to date .

**What do you dislike about Birdeye?**

Sometimes customers think of it as a messenger and also responds here instead of the main email.

**What problems is Birdeye solving and how is that benefiting you?**

Where we stand for customer experience and how each store stands in comparison

  ### 18. Birdeye is an excellent platform for reputation management.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jihad C. | Director of Business Support, Mid-Market (51-1000 emp.)

**Reviewed Date:** December 04, 2024

**What do you like best about Birdeye?**

The support and knowledge of their staff is impeccable.  They help show you how their powerful platform can assist you in making key business decisions.  The platform has AI embedded in many of the features such as auto replying to reviews and storytelling about your data that helps you get a good picture of the customer experience.

**What do you dislike about Birdeye?**

I haven’t had any negative interactions with the support team, and I also haven’t run into any issues with the platform’s functionality.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye helps me respond to reviews in a timely manner, which in turn helps my locations improve their organic ratings. There is also an API connection between our property management software and Birdeye that lets us send review requests to all new tenants.

**Official Response from Ciera Saldona:**

> Thank you for your kind words about our support team and the AI features of our platform. We're glad to hear that Birdeye is helping your locations improve their organic ratings and streamline review requests for new tenants.

  ### 19. Time-Saving Templates and Quick Response

**Rating:** 5.0/5.0 stars

**Reviewed by:** Bryan P. | Initial Claim Developer, Mid-Market (51-1000 emp.)

**Reviewed Date:** June 17, 2025

**What do you like best about Birdeye?**

I use Birdeye to manage client intake and address their queries quickly and efficiently, particularly through its use of templates. The ability to save a multitude of templates for various occasions is an aspect I love as it saves me a significant amount of time. This feature enables me to swiftly create, title, and store templates tailored to different client needs, allowing me to conveniently select and send the appropriate response with just a click. Additionally, Birdeye facilitates effective communication by allowing the sending and receiving of pictures or evidence through its text app. The initial setup of Birdeye was incredibly straightforward, taking less than ten minutes, which I appreciated. Overall, Birdeye's functionalities have optimized my workflow and made it an invaluable tool for my law firm's operations.

**What do you dislike about Birdeye?**

I find it limiting that Birdeye doesn’t allow for having multiple chats open simultaneously, which would greatly enhance my efficiency. Currently, managing different conversations requires toggling between them, which is time-consuming. This feature would streamline my workflow by allowing me to respond to clients more swiftly without the need to navigate away from ongoing chats.

**What problems is Birdeye solving and how is that benefiting you?**

I use Birdeye to streamline client communication, quickly responding with templates and sharing necessary documents, saving time in my law firm.

**Official Response from Ciera Saldona:**

> Thank you for sharing your positive experience with using Birdeye to manage conversations with your clients. We understand the importance of text corrections and will explore ways to enhance this feature in the future.

  ### 20. Streamline Your Business's Online Reputation Management

**Rating:** 5.0/5.0 stars

**Reviewed by:** Daniel D. | Executive Vice President, Enterprise (> 1000 emp.)

**Reviewed Date:** June 08, 2023

**What do you like best about Birdeye?**

Birdeye's interface is intuitive and easy to navigate, making it accessible to users with varying levels of technical expertise. The dashboard provides a clear overview of all relevant metrics, allowing me to quickly gauge my online reputation, customer feedback, and review ratings at a glance. One of the standout features of Birdeye is its ability to monitor reviews across numerous platforms, such as Google, Yelp, Facebook, and more. By consolidating all reviews in one place, it eliminates the need for manual tracking and saves a significant amount of time. The system notifies me promptly whenever a new review is posted, allowing me to respond promptly and address any concerns.

**What do you dislike about Birdeye?**

While overall, I have a positive experience with Birdeye, there were a few areas that could be improved. The reporting capabilities could be more robust, allowing for more customized reports and deeper data analysis. Additionally, while the customer support was helpful, response times could be faster during peak hours.

**What problems is Birdeye solving and how is that benefiting you?**

Before Birdeye, managing reviews across multiple platforms was fragmented and reactive. Now we can generate, monitor, and respond to reviews from a single dashboard, which has dramatically improved our response time and overall brand visibility.

The biggest benefit has been the steady increase in high-quality reviews, which strengthens trust signals, improves local search performance, and positively influences conversion rates. The automation features save our team significant time while still allowing us to personalize outreach and responses.

Overall, Birdeye has streamlined our review strategy, improved our online presence, and contributed directly to stronger acquisition performance.

  ### 21. Convenient with Strong Automation, But Questionable Value

**Rating:** 4.5/5.0 stars

**Reviewed by:** Luke X. | Senior Principal Scientist, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 02, 2026

**What do you like best about Birdeye?**

I like the convenience and the widgets that enhance my experience and review presence with Birdeye. It's convenient and I find the customer service to be good. I appreciate the review widget that I can add to my website via HTML code.

**What do you dislike about Birdeye?**

I think the value is somewhat questionable at that price point.

**What problems is Birdeye solving and how is that benefiting you?**

I use Birdeye for automation and an easier workflow. It's convenient with widgets enhancing the review presence.

**Official Response from Ciera Saldona:**

> We're glad to hear that you find Birdeye to be a nice and clean platform with a beneficial contact journey. We appreciate your feedback about the widget for reviews and will work to improve its functionality.

  ### 22. Simplifies Review Management, Needs Better Support

**Rating:** 4.0/5.0 stars

**Reviewed by:** Sandra J. | Marketing Representative, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 27, 2026

**What do you like best about Birdeye?**

I like how Birdeye gets all our reviews in one place from platforms like Google and Yelp. I really appreciate its simplicity to understand, which makes it easy to use. The Reviews AI and Reports AI features are especially valuable for creating our monthly review reports, and I find them easy to filter according to our preferences, which helps in determining our separate locations.

**What do you dislike about Birdeye?**

Our rep does not respond to emails in a timely manner.

**What problems is Birdeye solving and how is that benefiting you?**

I use Birdeye to respond to reviews and create monthly reports. It consolidates reviews from Google and Yelp, making them easy to manage. The Reviews AI and Reports AI features help filter preferences and separate locations, streamlining our reporting process.

  ### 23. A user-friendly, unbeatable way to streamline all business reviews!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Christina B. | Practice Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** November 26, 2024

**What do you like best about Birdeye?**

Birdeye has made it much easier for us to manage and respond to reviews at our clinic. The platform is intuitive, with helpful features such as templates and AI capabilities that enhance our workflow. Navigating the system is straightforward, and the integration process was smooth, making it simple to keep up with and reply to reviews. I also appreciate the excellent customer service, as they are always quick to address any questions or concerns. Responding to reviews through Birdeye has become one of my favorite tasks because of how effortless it is. I use Birdeye every day and plan to continue relying on it regularly.

**What do you dislike about Birdeye?**

At the moment, I haven't encountered any issues with Birdeye. I find it to be perfect and truly enjoy using it.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye addresses the challenge of having to sift through numerous reviews one by one each day. By bringing all our reviews and comments together on a single platform, Birdeye helps me work more efficiently. It truly saves me time, which is especially valuable given how hectic things can get in the clinic.

**Official Response from Ciera Saldona:**

> We're thrilled to hear that Birdeye has been a great resource for your clinic! We strive to provide a user-friendly platform with valuable resources like templates and AI capabilities. We're also glad to hear that our integration process was seamless and that our customer service has been fantastic. Thank you for your feedback!

  ### 24. Easy Customer Communication and Review Requests

**Rating:** 5.0/5.0 stars

**Reviewed by:** Sunburst Shutters H. | General Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** July 08, 2026

**What do you like best about Birdeye?**

I Like the ease to which we can communicate with customers and send them review requests.

**What do you dislike about Birdeye?**

The phone number isn’t our number, but people get over that pretty fast.

**What problems is Birdeye solving and how is that benefiting you?**

Getting customers to give reviews. Texting function really helps us communicate with customers

  ### 25. The best way to get a google review

**Rating:** 5.0/5.0 stars

**Reviewed by:** Joshua K. | Director of Marketing, Mid-Market (51-1000 emp.)

**Reviewed Date:** November 07, 2024

**What do you like best about Birdeye?**

Their improvements are great, I like the new dashboards and the rolling out of new features makes for added benefits 

**What do you dislike about Birdeye?**

AI is still lake luster, also sometimes campaigns seem hard to run.

**What problems is Birdeye solving and how is that benefiting you?**

We've gained over 1,000 google reviews in under a year and a half!

  ### 26. Helpful, Patient Training with Akash

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jamie S. | Front Office/Admin, Enterprise (> 1000 emp.)

**Reviewed Date:** July 22, 2026

**What do you like best about Birdeye?**

The trainer we had was very helpful and patient. We worked with Akash.

**What do you dislike about Birdeye?**

It’s a little tricky to get used to the system at first

**What problems is Birdeye solving and how is that benefiting you?**

We are getting a lot more reviews of our company

  ### 27. Quick, Organized Patient Texting That Improves Appointment Communication

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.)

**Reviewed Date:** July 09, 2026

**What do you like best about Birdeye?**

I like that Birdeye makes texting patients quick and organized. It's an easy way to keep patients informed about their appointments and improve communication

**What do you dislike about Birdeye?**

It would be helpful if conversations were easier to search or organize when managing multiple patients

**What problems is Birdeye solving and how is that benefiting you?**

BirdEye helps solve communication challenges by giving us a quick and efficient way to text patients about appointments, scheduling updates, and other important information. It benefits me by saving time, improving patient communication and making appointment coordination more efficient

  ### 28. Extremely User-Friendly Software with Outstanding Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Tom S. | Office Admin/ Marketing Director, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 29, 2026

**What do you like best about Birdeye?**

The software is extremely user friendly and the support is great

**What do you dislike about Birdeye?**

I do not think there are any downsides from what i can tell this far

**What problems is Birdeye solving and how is that benefiting you?**

Every day we are getting more reviews and making our rating higher and higher. This benefits us by more customers

  ### 29. Social Media Management

**Rating:** 5.0/5.0 stars

**Reviewed by:** Vernadette S. | Client Support, Enterprise (> 1000 emp.)

**Reviewed Date:** August 13, 2024

**What do you like best about Birdeye?**

Birdeye consolidates all our Social Media accounts such us (Linkedin, Google Business Platform,Facebook, Instagram) in one and post to all those social media platform at once.

**What do you dislike about Birdeye?**

It would be nice if the report will be customized, say for example, I can compare the data from different platforms.

**What problems is Birdeye solving and how is that benefiting you?**

A lot. Web chats has AI, social media can be planned even months ahead. Social media feature also has AI feature that helps us compose contents for us.

**Official Response from Ciera Saldona:**

> It's great to hear that Birdeye is solving a lot of problems for you, from AI-powered web chats to planning social media content ahead of time. We're happy to be able to provide these benefits for your business.

  ### 30. Powerful Review Management with Some Listing Consistency Challenges

**Rating:** 3.5/5.0 stars

**Reviewed by:** Cyn C. | Marketing & Business Development Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 23, 2026

**What do you like best about Birdeye?**

You can easily send review campaigns with automated follow-up communication, giving clients a seamless and hassle-free way to write and submit reviews, while managing and responding to all client reviews, emails, SMS messages, and calls from one centralized platform—all backed by highly responsive client service.

**What do you dislike about Birdeye?**

I’ve experienced ongoing issues with listings not being updated consistently across all directories, which has been frustrating. Even when the issue was marked as resolved, I had to personally test and confirm that it wasn’t fully fixed, and then raise the concern again.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye makes it easy to collect and respond to client reviews. They’ve helped us significantly increase the number of reviews we receive and manage our listings more effectively, which has contributed to improved local SEO.

  ### 31. AEO Powerhouse with Effortless Social Media Integration

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kelly R.

**Reviewed Date:** February 13, 2026

**What do you like best about Birdeye?**

I love how Birdeye has helped us increase our Google Reviews by over 50% in just two weeks. The interface is beautiful and easy to navigate, and the step-by-step guidance from the onboarding team is great for getting a thorough walkthrough of the software, with someone available to reach out to directly if questions arise. The Search AI and Social Media AI have been integral in capturing more leads and creating quality social media content quickly. It has given us a lot of time and money back by offering an all-in-one system. I also appreciate that Birdeye connects directly to our EHR, website, and Google business listing, as well as unifying all our social accounts into one mailbox. The initial setup was easy with the onboarding specialist walking us through it step by step via Zoom.

**What do you dislike about Birdeye?**

I have not found anything to dislike, yet. It would have been nice to have the option to pay monthly instead of all up front.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye increased our Google Reviews by over 50% in two weeks and improved our business ranking in searches. It helped generate more leads, created quality social media content quickly, and saved us time and money by offering an all-in-one system.

**Official Response from Ciera Saldona:**

> We're thrilled to hear that Birdeye has helped increase your Google Reviews and improve your business ranking. Our team is dedicated to providing a beautiful and easy-to-navigate interface, along with step-by-step guidance for a thorough walkthrough of the software. We appreciate your feedback and are glad to have you as a satisfied customer.

  ### 32. Seamless Navigation with Powerful AI Features

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kimberley P.

**Reviewed Date:** February 13, 2026

**What do you like best about Birdeye?**

I find Birdeye to be a great tool for our highly productive dental office. The onboarding process with Birdeye was easy, thanks to the excellent help from all employees. I really appreciate the AI feature for responding to reviews, which is the best way to stay on top of customer feedback. Their social AI function makes posting online a breeze and has made the online AI more human-like. Additionally, Birdeye generates over 15 reviews per month for us, and we're even considering using it exclusively because of all it offers. The social AI feature is impressive, and the analytics across the platform are beneficial. I also value the seamless AI prompts Birdeye offers.

**What do you dislike about Birdeye?**

There is a lot to use. So, getting more practice is worth the time.

**What problems is Birdeye solving and how is that benefiting you?**

I use Birdeye to easily send and respond to patient reviews, boosting online reputation with over 15 reviews monthly. Its social AI feature simplifies online posting, and the seamless AI prompts offer an improved human-like interaction.

**Official Response from Ciera Saldona:**

> We're thrilled to hear that Birdeye has been a valuable tool for your dental office, and we appreciate your positive feedback on our AI features and onboarding process. We understand that there is a learning curve with our platform, and we're committed to providing ongoing support to help you maximize its benefits.

  ### 33. Great Review Management for Stronger Online Reputation

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Construction | Enterprise (> 1000 emp.)

**Reviewed Date:** July 23, 2026

**What do you like best about Birdeye?**

Review management / reputation / QR code generation. Helpful with client servcies and listing support

**What do you dislike about Birdeye?**

The listing sites dont go into as much details as I would like but it gives us the core listings which is helpful and ensures that we are showing up correctly for SEO purposes

**What problems is Birdeye solving and how is that benefiting you?**

Streamlining our listing sites across 8 brands over 20 locations, reputation and review management - automatic replies to those review on google

  ### 34. Seamless Birdeye Integration with Professional, Prompt Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Sandor S. | Network Administrator, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 03, 2026

**What do you like best about Birdeye?**

The purpose of this review is to discuss the integration process between Birdeye software and custom dental software.  We had to install  Birdeye integration on a dozen servers for a large job.  The rep from Birdeye Daniyal was very professional to work with and explained everything we had to do.

He also provided the information we needed promptly.

**What do you dislike about Birdeye?**

Birdseye is a great product that integrates with our software.  We are very pleased with it!

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye is allowing us to capture customer engagement from a multi site dental organization.

**Official Response from Ciera Saldona:**

> We appreciate your kind words about our product and the support you received. It's great to hear that Birdeye is helping you capture customer engagement for your dental organization.

  ### 35. Birdeye is great for communicating with clients

**Rating:** 5.0/5.0 stars

**Reviewed by:** Tammie B. | Marketing Consultant, Enterprise (> 1000 emp.)

**Reviewed Date:** November 09, 2022

**What do you like best about Birdeye?**

I like how we can manage the loan officer reviews.

**What do you dislike about Birdeye?**

Really, there is nothing I don't like about it!

**What problems is Birdeye solving and how is that benefiting you?**

It helps us connect with clients to see where we can improve our service.

**Official Response from Ciera Saldona:**

> Thank you, Tammie! 

  ### 36. Great Message Display and easy to communicate with clients, But Slow Refresh Hampers quick response

**Rating:** 4.0/5.0 stars

**Reviewed by:** Nick T. | Service pro , Enterprise (> 1000 emp.)

**Reviewed Date:** October 28, 2025

**What do you like best about Birdeye?**

It displays all messages in a nice way that make it easy to see. I like how I can both see what others are sending, but also filter so I just see whom I am talking to as well. Photo, video, and file sharing is seamless and helpful too.

**What do you dislike about Birdeye?**

Its refresh is too slow. I will get messages from clients and it wont refresh fast enough.

**What problems is Birdeye solving and how is that benefiting you?**

It helps us communicate with our potential clients through receiving pictures of their problem, or by helping us communicate with them via text. It also helps us relay payment, cost, and description information to clients in a timely manner. It helps with clients reaching back out to us as well. That way we can maintain accountability.

  ### 37. Efficient communcation

**Rating:** 5.0/5.0 stars

**Reviewed by:** Karen C. | Paralegal, Mid-Market (51-1000 emp.)

**Reviewed Date:** June 23, 2025

**What do you like best about Birdeye?**

Birdeye is the best because it encourages smooth and effective communication by enabling access to/from our clients on a 24/7 basis. Given the busy schedules of our clients, Birdeye has allowed us to securely communicate important information to them on a regular basis. I use Birdeye every day because of this so it's comforting to know that I don't have to rely on phone calls or emails to get to our client. Additionally, I have often have clients appreciate the effectiveness of Birdeye to receive information at any time, including details of a specific meeting they might have or daily updates on their case.

Update: I still use Birdeye heavily on a daily basis to communicate with our clients so i really enjoy its accessibility for all.

**What do you dislike about Birdeye?**

Birdeye should implement read notifications to let us know when our clients have been informed of the information relayed to them. I feel like this would enhance the customer experience by letting them know that we review each message in a timely matter.

Update: I feel like a notification feature, for clients assigned to an individual, should still be introduced. It could make the accessibility feature more efficient.

**What problems is Birdeye solving and how is that benefiting you?**

Effective communication.

  ### 38. Convenient and User Friendly

**Rating:** 4.5/5.0 stars

**Reviewed by:** Jazzmine E. | Paralegal, Mid-Market (51-1000 emp.)

**Reviewed Date:** November 26, 2025

**What do you like best about Birdeye?**

Notifications can be sent to email. Ability to see Google reviews through Birdeye. Ability to close conversations. It's overall very user friendly and didn't require any sort of instruction to figure out how to use it.

**What do you dislike about Birdeye?**

Sometimes, when I'm typing a text to one number, it will switch the recipient that I'm texting. I will have to delete the text and start all over.
I'm not fond of how Birdeye handles pictures. Sometimes the pictures disappear after a while. And to view a picture properly, you have to click on it then press the download button to get it to just the full size. Then you have to download it again to actually save it on computer. It's very redundant.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye helps me stay in touch with clients who either 1) do not like to email or talk on the phone or 2) don't have the time to speak on the phone due to work/other appointments. Younger clients are more tech savvy and tend to prefer to text message over talking on the phone. It also helps streamline transferring information between clients and myself (ex: texting our office address to clients instead of making them write it down or look it up)

  ### 39. Easy In-App Review Responses and Helpful Posting Insights

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.)

**Reviewed Date:** June 25, 2026

**What do you like best about Birdeye?**

I like to be able to respond to reviews in the app as well as finding insights about my postings.

**What do you dislike about Birdeye?**

Some of the integrations are difficult to set up.

**What problems is Birdeye solving and how is that benefiting you?**

It's easy reporting on my social media accounts.  It helps me make better decisions for my business.

  ### 40. Amazing and Easy platform for your business

**Rating:** 4.5/5.0 stars

**Reviewed by:** Vivian L. | National Trainer and Managing Partner, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 16, 2024

**What do you like best about Birdeye?**

I like a few features that birdeye has to offers, but my top favorite is the following. 
1. I like how reviews for multiple locations come directly to one home page  and is easy and able to reply to guest about the services they received.

**What do you dislike about Birdeye?**

At this time I dont have anything I dislike, everythign birdeye offer works for us!

**What problems is Birdeye solving and how is that benefiting you?**

Customer Service and Ratings

**Official Response from Ciera Saldona:**

> We appreciate your feedback on Birdeye's simplicity and user-friendly interface. It's great to hear that you find the analytics and social media post creation beneficial. We apologize for the inconvenience caused by social media posts failing at times. Our team is dedicated to resolving this issue to ensure a smoother experience for all our users. Thank you for bringing this to our attention. Our team will be reaching out promptly to address this. 

  ### 41. Great customer service

**Rating:** 5.0/5.0 stars

**Reviewed by:** elizabeth K. | operations manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 25, 2025

**What do you like best about Birdeye?**

To the Birdeye Leadership Team,

I wanted to take a moment to acknowledge the outstanding support we’ve received from our account manager, Arup Das. Arup has been nothing short of exceptional.

From day one, he has demonstrated professionalism, deep product knowledge, and a genuine commitment to helping our clinics succeed. He listens carefully, provides tailored solutions, and explains everything with clarity and patience — even the more technical processes. His guidance has saved us countless hours and has made our Birdeye experience seamless and effective.

What stands out most is Arup’s attitude: he is proactive, consistent, reliable, and always willing to go the extra mile. He makes us feel like valued clients, and it’s clear he truly cares about the results we achieve. That level of service is rare, and it reflects incredibly well on your company.

Arup is an absolute asset to Birdeye, and we are extremely grateful to have him as our account manager.

You are very lucky to have him on your team.

**What do you dislike about Birdeye?**

there isnt anything that we dislike, it would be great if it was integrated with Praktika

**What problems is Birdeye solving and how is that benefiting you?**

At this stage as we are pretty new to the platform we love how easy it is to send bulk massages

  ### 42. Effortlessly Manage Socials with Outstanding Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Mental Health Care | Enterprise (> 1000 emp.)

**Reviewed Date:** October 30, 2025

**What do you like best about Birdeye?**

I love how user-friendly Birdeye is, making it easy to navigate and utilize. It significantly helps me keep all of our social media platforms consistent and updated, which is crucial for our brand's image. I also value the text and email campaigns the most as they allow us to engage effectively with clients who need our services, ensuring we maintain strong communication channels. The initial setup of Birdeye was super easy, and the exceptional support we receive from our team adds to the overall positive experience with the platform.

**What do you dislike about Birdeye?**

Some of the reporting features in Birdeye could be improved. I wish there were more options available when generating reports. For example, I manage 40 different campaigns with varying TCM team numbers and location numbers. However, Birdeye requires me to pull individual reports for each campaign rather than allowing for a consolidated report across all campaigns within a specified time period. This process can be time-consuming and inefficient when dealing with multiple campaigns.

**What problems is Birdeye solving and how is that benefiting you?**

I find Birdeye keeps our social media consistent and updated, and its text and email campaigns effectively engage clients. It's user-friendly, ensuring easy setup with great support.

  ### 43. Simple and Effective

**Rating:** 4.5/5.0 stars

**Reviewed by:** Taylor F. | Team Captain, Mid-Market (51-1000 emp.)

**Reviewed Date:** June 17, 2025

**What do you like best about Birdeye?**

I use Birdeye everyday! It is easy to communicate for scheduling appointments, following up on documents, and remind clients of deadlines. I love being able to access my conversations in the assigned section so easily, and getting emails of responses so quickly makes sure I am always keeping contact with clients when they need me.

**What do you dislike about Birdeye?**

Issues with different medias. When I send pictures or pdf documents clients are never able to open pdfs, don't receive the documents or pictures I sent, or have issues with downloading what I sent. I have to confirm if they received everything I sent, as far down to how many pages/pictures there are. I usually have to ask for an email to be able to send this information to them.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye saves me time on the phone. I am able to text and discuss cases with multiple clients at a time without being held up by another.

**Official Response from Ciera Saldona:**

> Thank you for sharing your positive experience with Birdeye! We're glad to hear that our platform has made it easy for you to communicate with clients and manage appointments. We appreciate your feedback and are committed to continuously improving our services.

  ### 44. Seamless SEO Boost with Outstanding Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Raven V. | Digital Content Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** February 12, 2025

**What do you like best about Birdeye?**

I love the team assigned to Total Care; the agents are fantastic and provide incredible support, making our experience with Birdeye extremely positive. The ease of navigating the website is another aspect I appreciate greatly, as it’s straightforward for me or any team member to access our listings, change settings, or integrate our review widget seamlessly into our website. This simplicity extends to all functions we need, creating a user-friendly environment where everything is accessible and usable for our team.

**What do you dislike about Birdeye?**

I am having some issues with the AI features of Birdeye, particularly the listings AI and review AI. These features are relatively new and still in beta testing, which means there are several kinks that need to be worked out. For example, the outputs for listings optimization are not always accurate and do not always align with our business and website, which requires me to make edits. Moreover, the system is highly automated, leaving me with limited control over the process as a client. However, I understand that these features are in beta and improvements are expected.

**What problems is Birdeye solving and how is that benefiting you?**

We use Birdeye for sentiment and review management, enhancing patient engagement. It helps optimize insights for SEO, leading to over 10,000 five-star patient reviews, and provides easy navigation and integration with our website.

  ### 45. User-Friendly Platform That Streamlines Resident Communication

**Rating:** 5.0/5.0 stars

**Reviewed by:** dana f. | Leasing Agent, Enterprise (> 1000 emp.)

**Reviewed Date:** April 20, 2026

**What do you like best about Birdeye?**

Birdeye has made it so much easier for us to communicate with our residents. The platform is very user-friendly, and it lets us send quick updates while managing feedback in one central place. As a result, we’ve been able to respond faster and foster a stronger sense of community. I highly recommend it for property management teams.

**What do you dislike about Birdeye?**

Some reviewers mention recurring platform bugs, slow loading times, and cases where the mobile app feels less reliable than the desktop version, especially when it comes to managing resident conversations.

**What problems is Birdeye solving and how is that benefiting you?**

Rather than having staff chase residents for reviews or surveys, Birdeye automates these requests at key moments—such as move-ins, renewals, or right after maintenance work orders are completed.

  ### 46. Effortless Directory Management, Needs Better Syncing

**Rating:** 4.0/5.0 stars

**Reviewed by:** Daniel S. | SEO, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 07, 2026

**What do you like best about Birdeye?**

I like the easy NAP updating and consistency that Birdeye provides. It's really convenient to update one profile to update all directories, rather than updating directories individually. The initial setup is easy, which I appreciate.

**What do you dislike about Birdeye?**

syncing with directories is something that could be improved. I would like a quicker turnaround with it.

**What problems is Birdeye solving and how is that benefiting you?**

I use Birdeye for easy NAP updating and consistency across directories. It's convenient to update one profile to reflect changes in all directories simultaneously.

  ### 47. Birdeye Makes Review Requests Easy with Appointment-Based Automation

**Rating:** 5.0/5.0 stars

**Reviewed by:** Josh M. | Marketing Director, Enterprise (> 1000 emp.)

**Reviewed Date:** June 09, 2026

**What do you like best about Birdeye?**

I like that Birdeye can send out reviews based on appointment types that the team helps be set up and there is another google page that prompts when someone googles our practice.

**What do you dislike about Birdeye?**

Possibly sending out videos to patients if they do or do not schedule surgery.

**What problems is Birdeye solving and how is that benefiting you?**

Google reviews and replies to them.

**Official Response from Ciera Saldona:**

> We're glad to hear that you find our appointment-based automation helpful for sending out review requests. We appreciate your feedback!

  ### 48. Keeps Reviews and Surveys Organized and Easy to Track

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.)

**Reviewed Date:** June 26, 2026

**What do you like best about Birdeye?**

It keeps all the reviews and surveys the company sends out organized, making them easy to respond to, track, and stay on top of.

**What do you dislike about Birdeye?**

I wish there were an easier way to identify who left a review so that, if they’re dissatisfied, we can reach out, understand what happened, and resolve the issue.

**What problems is Birdeye solving and how is that benefiting you?**

I like being able to keep all my surveys and reviews in one place, so I don’t have to visit multiple websites just to complete or review them.

  ### 49. A wonderful tool for our company

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.)

**Reviewed Date:** September 03, 2024

**What do you like best about Birdeye?**

Payments and Reviews have been the most helpful features for me. Its so easy to use and makes doing business more efficient. It being a low cost option is very helpful for our small business and if we have any issues or questions Birdeye support is quick to reply.

**What do you dislike about Birdeye?**

Mass texting add on has been the least liked feature with the amount we want to send and length of each text it got costly.

**What problems is Birdeye solving and how is that benefiting you?**

It helps us get paid faster and provides an easy-to-use platform for communicating with customers.

**Official Response from Ciera Saldona:**

> We're glad to hear that you find our Payments and Reviews features helpful! We're sorry to hear that the mass texting add-on hasn't met your expectations. We appreciate your feedback and will use it to improve our services.

  ### 50. Great places to see reviews

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kristina D. | Store Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** June 23, 2023

**What do you like best about Birdeye?**

Being able to search for reviews during a certain time frame is a wonderful feature

**What do you dislike about Birdeye?**

Not anything additional at this time I can think of.

**What problems is Birdeye solving and how is that benefiting you?**

I'm now able to look at my Google and yelp reviews in 1 place.


## Birdeye Discussions
  - [How do you delete a review you post on this site?](https://www.g2.com/discussions/35410-how-do-you-delete-a-review-you-post-on-this-site) - 7 comments, 2 upvotes
  - [How can I get 100% of our patients to respond to a review request?](https://www.g2.com/discussions/24847-how-can-i-get-100-of-our-patients-to-respond-to-a-review-request) - 1 comment, 2 upvotes
  - [What is the best experience management software for small businesses?](https://www.g2.com/discussions/what-is-the-best-experience-management-software-for-small-businesses) - 1 comment, 1 upvote
  - [Credit Restored](https://www.g2.com/discussions/credit-restored) - 1 comment, 1 upvote
  - [Why Does Birdeye Refuse to Acknowledge Contract Non Renewals?](https://www.g2.com/discussions/why-does-birdeye-refuse-to-acknowledge-contract-non-renewals) - 1 comment, 1 upvote

- [View Birdeye pricing details and edition comparison](https://www.g2.com/products/birdeye/reviews?page=7&section=pricing&secure%5Bexpires_at%5D=2026-08-03+10%3A11%3A58+-0500&secure%5Bsession_id%5D=b4328285-ddd4-4cc8-a1f5-399f4edf68e8&secure%5Btoken%5D=81c2e416cc09141178e1a42263a83046d9a78dbea306b64b0d81a99e1b3baf53&format=llm_user)
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  - [Google Ads](https://www.g2.com/products/google-ads/reviews)
  - [Google Analytics](https://www.g2.com/products/google-analytics/reviews)
  - [Google My Business](https://www.g2.com/products/google-my-business/reviews)
  - [Google Workspace](https://www.g2.com/products/google-workspace/reviews)
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  - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews)
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  - [Instagram for Business](https://www.g2.com/products/instagram-for-business/reviews)
  - [Internal](https://www.g2.com/products/internal/reviews)
  - [Klara](https://www.g2.com/products/klara/reviews)
  - [Knock CRM](https://www.g2.com/products/knock-crm/reviews)
  - [Lead Management](https://www.g2.com/products/total-expert-lead-management/reviews)
  - [Lightspeed Retail](https://www.g2.com/products/lightspeed-retail/reviews)
  - [LinkedIn Job Search](https://www.g2.com/products/linkedin-job-search/reviews)
  - [LinkedIn Premium](https://www.g2.com/products/linkedin-premium/reviews)
  - [MaxAssist](https://www.g2.com/products/maxassist/reviews)
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  - [Microsoft SQL Server](https://www.g2.com/products/microsoft-sql-server/reviews)
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  - [MRI Property Management](https://www.g2.com/products/mri-property-management/reviews)
  - [MYOB](https://www.g2.com/products/myob/reviews)
  - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews)
  - [NetSuite Python Connector](https://www.g2.com/products/netsuite-python-connector/reviews)
  - [Newbook](https://www.g2.com/products/newbook-pms-newbook/reviews)
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## Birdeye Features
**Email Marketing**
- Building and Personalizing Emails
- Sending Outbound Emails
- Manage Email Deliverability
- Automated Email Responses

**Online Marketing**
- Landing Pages and Forms
- Dynamic Content
- A/B Testing
- Mobile Optimized
- Search Tracking and Optimization

**Messenger**
- Sequencing
- AI
- Live Chat
- Customization Interface

**Text Messaging**
- Bulk SMS
- Two-Way Text Messaging
- Text Scheduler
- Automatic Replies
- MMS Marketing
- Personalization

**Listing Management**
- Network Directory
- Data Aggregators
- Duplicate Monitoring
- Optimization

**Payment Processing**
- Encryption
- Credit Card Processing
- Mobile Payments
- Digital Wallet Integration

**Local Search Optimization**
- Rank Tracking
- Online Listings
- Google My Business
- Reputation Management
- Social Media
- Dashboards and Reporting

**SEO Auditing & Monitoring**
- SEO Alerting
- SEO Auditing
- SEO Change Tracking
- Technical SEO

**Content & Collaboration**
- Content Calendar
- Content Library
- Shared Inbox
- Approval Workflows
- Users and Permissions
- Content Creation

**Analytics**
- Net Promoter Score (NPS)
- Customer Satisfaction (CSAT) Score
- Customer Effort Score (CES)
- Gamification

**Responses**
- Personalization
- Route To Human
- Natural Language Understanding (NLU)

**Patient-Centered Functions**
- Online Presence Management
- Patient Feedback Management
- Patient Portal
- Patient Communications
- Integration with Wearables

**Responses**
- Customization
- Control
- Route To Human

**Collection**
- Authentication
- Review Forms
- Personalization
- Engagement
- Community Q&A

**Feedback Management**
- Tagging
- Custom Reports and Dashboards

**Conversational Platform**
- Personalization
- Contextual Engagement
- Proactive Engagement

**Generative AI**
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech

**Content Generation - AI Content Creation Platforms**
- Output quality
- Branding
- Performance
- Brand Voice Alignment
- Multimodal Content Generation
- Content Localization

**Automation - AI Agents**
- Sales Follow-Up
- Customer Interaction Automation
- Lead Generation
- Document Processing
- Feedback Collection

**AI Visibility & Tracking**
- AI Mention Tracking
- AI Search Ranking Insights

**Agentic AI - Customer Advocacy**
- Autonomous Task Execution
- Cross-system Integration
- Proactive Assistance

**Agentic AI - SEO Tools**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Agentic AI - Review Management**
- Adaptive Learning
- Natural Language Interaction

**Lead Management**
- Marketing Lead Database
- Data Quality Management
- Segmentation
- Lead Scoring and Grading
- Lead Nurturing
- Online Behavior Tracking
- Automated Alerts and Tasks
- CRM Lead Integration

**Social Management**
- Social Analytics
- Social Publishing
- Campaign Optimization
- Social Engagement
- Social Ads
- Campaign Planning
- Hashtag Capabilites

**Consumer Intelligence**
- Customer Feedback
- Competitive Intelligence
- Sentiment Analysis

**Discovery**
- Referral Program

**Communication**
- Pop-up Chat
- Notifications
- Targeted Emails
- In-App Messaging
- Co-Browsing

**Channels**
- Social Media
- Website
- Text Message (SMS)
- Voice Assistants
- Other

**Performance**
- Real-Time Updates
- Analytics

**Administration**
- Reporting & Analytics
- E-commerce Integration
- Processing Fees
- POS Integration
- Omnichannel
- Levels 1 & 2
- Level 3

**SEO Content & Rankings**
- Link Building
- Keyword Research
- SERP Rank Tracking
- Localization
- Content Insights

**Customization**
- Stakeholder Management
- Multilanguage Support
- Multiple Branding Support
- Vertical-specific Solutions

**Platform**
- Conversation Editor
- Integration
- Human-In-The-Loop

**Operations**
- Workflow Management
- Interoperability
- Digital Intake Forms
- Engagement Measuring
- Patient Satisfaction Management
- EHR Integration
- IPC Systems Integration

**Platform**
- Live chat
- Integrations
- Branding
- Analytics
- Role-based access
- Collection of information

**Moderation**
- Reviewer Validation
- Response Types
- Legal Agreements

**Feedback Analysis**
- Thematic Analysis
- Sentiment Analysis
- NPS/CSAT Scoring

**Support Automation**
- Intelligent Routing
- Seamless Escalation
- Transcripts
- Self-Serve Support

**Management - AI Content Creation Platforms**
- Collaboration
- Security and Privacy
- Moderation

**Autonomy -  AI Agents**
- Independent Decision Making
- Adaptive Responses
- Task Execution
- Problem Solving

**Sentiment & Brand Analysis**
- AI Sentiment Monitoring
- AI Hallucination Detection

**Campaign Management**
- Program Management
- Event / Webinar Marketing
- Calendaring
- Budgeting

**Platform**
- Internationalization
- User, Role, and Access Management
- Performance and Reliability
- Reporting and Dashboards
- Mobile User Support

**Reporting**
- Corporate Reporting
- Dashboard

**Media Monitoring**
- Social Networks Monitoring
- Social Media Management
- Digital Media Monitoring

**Insight**
- Monitoring
- Adoption Insight
- Engagement Analysis

** Internal Use**
- Customization 
- Conversation Archiving
- Lead Development
- Knowledge Base
- Team Inbox 
- Customer Profiles

**Customers**
- Targeting
- Profiles
- Analytics
- Lead Gathering
- Sales Conversion

**SEO Reporting**
- Competitor Analysis
- Data Visualization
- Custom Reports
- White Label

**Payment Options**
- Multi-Currency
- Online payment portal

**Use Cases**
- E-commerce
- Retail
- Customer Service

**Feedback Sources**
- Online Reviews
- Surveys
- Customer Service Channels

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Competitive Benchmarking**
- Industry AI Sentiment Benchmarking
- Competitor AI Presence Comparison

**Agentic AI - Social Media Management**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Agentic AI - AI Agents**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Content Operations - AI Content Creation Platforms**
- Distribution Integrations
- Workflow Management
- Asset & Content Management

**Social**
- Social Listening
- Social Sharing
- Social Campaigns
- Social Media Engagement
- Social Media Advertising

**Mobile**
- Mobile Optimization

**Security**
- POS Verification

**SMS Platform**
- Reporting
- Automation
- White Label
- Text-to-Landline
- Short Codes
- API Integration

**Administration**
- Incentives
- Syndication
- Insights
- Content
- Sampling

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Generative AI**
- AI Text Generation
- AI Text Summarization

**AI Content Optimization**
- Semantic Optimization for AI Models
- AI-Driven Content Recommendations

**Agentic AI - Experience Management**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Agentic AI - Conversational Marketing**
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Decision Making

**Enterprise Governance - AI Content Creation Platforms**
- Content Moderation
- AI Disclosure
- Security & Privacy

**Reporting & Analytics**
- Basic Reporting
- Web Analytics
- ROI Analytics
- Revenue Analytics
- SEO / Keyword Analytics

**Platform**
- Multichannel Sharing
- Content Distribution

**Platform**
- Accounting integration
- E-commerce Integration

**Display Options**
- Badges
- Widgets
- Integration & APIs
- Marketing

**Reporting & Alerts**
- Real-Time AI Mention Alerts
- AI Visibility Reporting

**Agentic AI - SMS Marketing**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Platform**
- Customization 
- Workflow Capability
- User, Role, and Access Management
- Internationalization
- Sandbox / Test Environments
- Performance and Reliability
- Output Document Generation

**Generative AI**
- AI Text Generation

**Agentic AI - Online Reputation Management**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance
- Decision Making

**AI Automation - SMS Marketing**
- AI SMS

**Agentic AI - Marketing Automation**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance
- Decision Making

**AI Content Generation - SMS Marketing**
- AI SMS

**Integration**
- Data Import & Export Tools
- Integration APIs
- Breadth of Partner Applications

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