Birdeye Reviews & Product Details

I like having all the reviews for the properties and sub-chains we manage in one place, and being able to sort them in different ways. The auto-suggested replies pick up on our patterns. It saves me from having to search every review site and makes answering reviews less time-consuming. Review collected by and hosted on G2.com.

I have an issue with some Booking.com reviews that use word ratings like “exceptional” or “bad.” Birdeye treats them as if I can reply, but there’s nowhere to answer them, so they come back as “not accepted” and stay in the queue. I waste time answering or editing reviews that I can’t post, and I was told the issue couldn’t be fixed. It would help to have a way to filter those reviews out. Review collected by and hosted on G2.com.

I appreciate the attentiveness the team has. Whenever we encounter a problem or challenge, the Birdeye team, especially Nurpurr, has been on top of it to ensure we have the training and clarity we need to use the tool correctly. This is great as I joined the Birdeye project late after a colleague left our company, but I did not feel like I needed to play catch up for too long. I was able to get up to speed because of the team and their training and willingness to review my questions. Review collected by and hosted on G2.com.

There is not a lot I dislike about Birdeye. I think the most challenging part for me is that there is so much in the tool that I can use and learn from to better optimize our GBP listings, but I don't always have the time to really sit and go through all the reports and the different recommendations. Review collected by and hosted on G2.com.

We love BirdEye because it allows us to view all of our online reviews in one location and allows us to respond seamlessly. We can also integrate with our Property Management software to send out review requests and surveys to see where we are excelling and where we need to improve. The platform is super easy to use and we love the daily reminders about incoming reviews, messages, and referrals too! Review collected by and hosted on G2.com.

We have not seen a negative impact to using BirdEye, the only thing I wish is if there were more Support integrated with Google to verify some of our GMB pages, but this is definitely a Google Support issue and is not a fault of BirdEye. In recent weeks, our BirdEye rep has also been super helpful in connecting our GMB pages once we are able to get ownership of them which makes it seamless for us to respond to reviews! Review collected by and hosted on G2.com.

It is simple to use, very clean interface. I like the ability to support multiple locations in one spot. CS is also very efficient and easy to communicate with, always available to assist when/if needed. The AI automation saves a lot of time which is very helpful. Of course the review management is a huge plus! It allows an easy transition to our daily workflows, integrating our day to day operations. Messaging hub has been great, allowing for very quick communications via SMS or email. The payment component is also very clean and simple to use. The ability to manually transact as well as send invoices from the selected locations via SMS or email has helped to improve our success and credibility when handling phone sales. Review collected by and hosted on G2.com.

Occasionally there are some set backs for payment processing, however majority of time we contributed to user error. In all honesty, I have no true complaints or dislikes. Just minor inconveniences which are typically resolved timely. Review collected by and hosted on G2.com.

The support team over at Birdeye did an amazing job at helping us set up automated integration through Salesforce. Specifically Nupurr. She was always there to answer all of my questions and support us. Now we have an awesome automated system that helps us get reviews.

So far we have seen great performance. Doubling our review volume from months previous to starting with birdeye. Also all the UI/UX is great and super easy to use. Review collected by and hosted on G2.com.

The pricing can be a little expensive, especially with having so many Google My Business profiles. Also the AI responses for reviews are not too great. Review collected by and hosted on G2.com.

I use Birdeye to get our clients to leave Google reviews. We went from very few reviews to about 160 in the last year, mostly 5-star reviews. I find the admin site very easy to navigate, and texting is the most important part for us. Most of our clients respond to texts. They don’t use email very often or like answering phone calls for surveys, and the text makes it simple for them to press a button and go straight to the Google review page. Birdeye has made a significant impact on our reviews and our reputation on Google. Setup was very easy, and the implementation and onboarding team was helpful and specific about what we wanted to accomplish. Review collected by and hosted on G2.com.

I need Birdeye to connect with the platforms we use in our offices to monitor clients. We have to build a navigation tool to connect them so I don’t have to manually enter all our clients into the platform, though it’s less a Birdeye problem than ours. Review collected by and hosted on G2.com.

I’ve found the reports to be very helpful for our marketing team, especially when we need clear insights to guide our work. Review collected by and hosted on G2.com.

I’ve noticed that some items don’t automatically sync between Google and our website content when I’m reviewing recommendations. It still pulls in content from our old website, even though we’ve moved to a new one. Review collected by and hosted on G2.com.

What I like most about Birdeye is how intuitive and customer-friendly the platform is on the backend. Everything is integrated into one place, including review management, AI tools, and patient feedback, so it's easy to navigate and use.

What really stands out, though, is the customer response. We originally started with Birdeye, switched to other review platforms for a few years, and ultimately came back because we simply didn't see the same level of engagement. Our patients consistently respond to Birdeye's review requests at a much higher rate than they did with other solutions. For us, the difference isn't just the features. It's that Birdeye gets results. Onboarding is very thorough and tool integrates with our PMS seamlessly. We are very happy with performance and feel the ROI is very high. Review collected by and hosted on G2.com.

The canned feedback responses and having to disable so many automations at the beginning. The amount of follow-up meetings during onboarding was a bit overwhelming. Review collected by and hosted on G2.com.

Birdeye is an all-in-one customer experience and online reputation management platform that helps businesses collect, monitor, and respond to customer reviews across multiple channels. It simplifies the review process through automated review requests, real-time notifications, and centralized review management, making it easy to stay engaged with customers and maintain a strong online presence.

Beyond reviews, Birdeye provides valuable insights into customer feedback through robust reporting and analytics, helping businesses identify trends, improve the customer experience, and make informed decisions. Its integrations with major search engines and social media platforms also help increase the visibility of positive reviews, strengthening brand credibility and attracting new customers.

Over the past four years, our experience with Birdeye has been excellent. The platform has been reliable, easy to use, and backed by a responsive support team that has consistently provided outstanding service whenever we've needed assistance. Review collected by and hosted on G2.com.

The only area I'd suggest improving is the sales approach. From time to time, I've experienced fairly persistent efforts to upsell additional products or services that aren't relevant to my needs. While I understand the value of introducing customers to new offerings, I prefer a more consultative approach where the focus remains on the product I've chosen, without feeling pressured to purchase additional services. Other than that, my overall experience with Birdeye has been very positive. Review collected by and hosted on G2.com.

Birdeye does a great job of making sure our online presence is consistent across the web, and they also offer a robust SMS messaging system that allows our team to collaborate to get our customers' questions answered quickly every day. The user interface for managing incoming texts and web chats is very easy to use, and it integrates seamlessly with our Google business page and our bank for payments. The ability to manage our social media presence from the platform is icing on the cake. Birdeye makes it easy to set up scheduled posts across a number of platforms, and their consistency check for online presence is great as well. The text-to-pay feature is also very convenient for clients and reduces reasons for delays in client payments. Review collected by and hosted on G2.com.

There was a bit of a learning curve when we first set up our automatic responses, but their team helped guide us through it. Overall, we’re very pleased with the platform and how it’s working for us. Review collected by and hosted on G2.com.