Yardi RENTCafe Reviews & Product Details

I like that RentCafe allows users to list their available units across RentCafe.com and their syndication partners (Apartments.com, RentalBeast, StreetEasy, etc) and that this particular workflow is automatic. If you take the time to get it set up correctly, it will dynamically update the pricing. RentCafe allows property managers to host online applications which is by far the preferred way for renters to apply. RentCafe hosts the lease signing process and allows digital signatures. I love the CRM IQ, it's where you manage and track your leads from inquiry to lease. Chat IQ is the beginning of a cool product - its the automated chat/text/email feature for communicating with your prospects. Again, Chat IQ takes some setting up but when it's done right, it can cut out a lot of repetitive work that can sometimes feel like a waste of time (when a prospect drops off). RentCafe also has built in ID verification and applicant screening to help leasing professionals process applications. RentCafe is also how we communicate with our residents and manage their rent payments and ledgers. Residents use the same app to submit maintenance requests, renew or access their lease, complete their move-in checklists, packages, community board and there's even a rent rewards program your company can use. The analytics and performance metrics offered are very robust. We have used RentCafe to communicate with the entire community via SMS and those instances have all gone off without a hitch. It should be fairly obvious that we used the software every day. We had a dedicated account manager that would oversee any requests we sent to customer support. I wasn't here when we set up the software but it integrates very well with Yardi and Funnel Leasing. Review collected by and hosted on G2.com.

The custom property websites are great but they are a bit prescriptive and if you've got a lot of properties they can start to look like the sites are not unique and in our experience the community website should really show prospects the vibe and should be specific. Additionally, the SEO & lead conversion tools aren't as useful for us but it's very likely that our set up is just not optimized to pull a lot of value there. Aside from the dashboard being easy to navigate, there is a huge learning curve with the software for new users. There was a significant need for training for the team to perform basic leasing tasks confidently. With the syndication partners, you don't always know where your listings are going or why something isn't showing up on a partner site. Troubleshooting those issues is often frustrating. Finally, the interface feels dated and cluttered. Simple things can take way more clicks than they should. It works best within the Yardi ecosystem and doesn't have a lot of use outside of it. Review collected by and hosted on G2.com.

I love Yardi Rent Cafe because the ease of integration is easy and I can go in update email addresses and block residents from paying if needed for evictions. Review collected by and hosted on G2.com.

Downside is that if someone lived at another apartment community that had rentcafe, it messes up the username and passwords for when we set up the new account at our communities Review collected by and hosted on G2.com.

They have good user experience and reporting Review collected by and hosted on G2.com.

Can be on the slower end but accurate information Review collected by and hosted on G2.com.

The real time updates for leasing progress. Review collected by and hosted on G2.com.

It requires a different window. It would be nice to include this type of format with the YardiOne Dashboard. Review collected by and hosted on G2.com.

It's an alternative to what's out there. Review collected by and hosted on G2.com.

Very hard to navigate. Their support is so overwelmed with issues that nothing gets fixed in a timely manner. Support for Yardi Payment Systems is non existent. Does not support support 3rd party vendors. Thye are trying to consolidate everything under one roof and they just don't have a product good enough to do that.

Expect to encounter issues and to not get them fixed for months. While you continue to encounter more and more issues! Review collected by and hosted on G2.com.

Able to add guest cards and manage prospects. Review collected by and hosted on G2.com.

Non-modifiable software and reports are not well designed. Review collected by and hosted on G2.com.

The YardiRENTCafe is the modern side of Yardi, making handling prospects and residents very simple. I can handle all aspects of our property from one location and very simply. Review collected by and hosted on G2.com.

Some rent settings can be tricky; manual entry is needed to update rents when rents are not the same as Yardi. Therefore when putting someone on notice, you must then follow up with YardiRENTCafe. Review collected by and hosted on G2.com.

I like how RentCafe is easy to use to send out mass emails to residents at our apartment rental property. RentCafe also integrates well with Yardi Voyager to pull tenant data and create a rental payment portal that is easy for everyone. It has a lot of features that our specific residential management company doesn't use, like the ability to send residents surveys or have them submit reviews of what they like about the apartment property. RentCafe creates a payment portal that almost no tenant has an issue accessing. Charges show up with descriptions from data inputted on Yardi Voyager easily. Review collected by and hosted on G2.com.

Some things on Yardi, like Email Management, can be confusing since it pulls up every apartment property that my company manages. I wish some of the features were broken down by specific property instead of certain features being under "company management" where I have to cycle through other apartment properties my company owns. We recently started using RentCafe for applications. When you print the application, it's hideous but has the information you need. Review collected by and hosted on G2.com.

nothing, it never worked. I never got through the login page because it would never allow me to reset my password. Review collected by and hosted on G2.com.

everything, it is poorly designed and made signing my lease impossible. Review collected by and hosted on G2.com.

I like how easy it is to update my website in Rent Cafe. So many uses. Review collected by and hosted on G2.com.

Applications are not as streamlined as they could be. Review collected by and hosted on G2.com.