Yardi RENTCafe Reviews & Product Details

I like the ability to pay my rent and any others bills/fees through the resident portal without having to go into my local apartment office.

So far, I do not see any downsides to the application. Usually if there is an issue with billing history it is due to a personal error made by the leasing office.

The software is pretty simple to use so if you as a user run into any issues, I am sure that your local property management company wouldn't have a problem fixing it.

Although I am not solving any business problems with Yardi RENTCafe, I have realized that I have more time to do other things throughout my day because I don't have to take the time out to stop in the office and pay rent, or go to the bank to get out cash. Everything is online.

Great support and a very knowledgeable and helpful rep. No integration issues when using with Yardi Voyager. Most settings are client facing and easy to maneuver. Issues are handled with in a timely manner.

There isn't much to dislike. I pretty much love everything compared to our previous CRM.

If there is something RentCafe can't do, ask to put in a TR request. They are always working to add value to the product.

Integration issues with CRM and Voyager are resolved. Websites built by RentCafe are good quality and professional. Site Manager includes a lot of cool functionality that is included without extra cost.

Yardi RENTcafe has been quite an easy transition from Yardi 7. It has all the reports, prospect queue’s, and tools on the dashboard for easy access. There are some kinks that were working through but it may vary depending on your management company guidelines.

The prospect queue’s can be repetitive but our company has worked with Yardi helpdesk to correct these issues.

We are working with the helpdesk team to improve the queue management, integration between RENTCafe and outsources such as SafeRent and eLeasing Desk so that information can be accurate and updated in real time. It beneficial for our company because we are able to log in one place to find information for resident and prospect immediately.

I used Yardi when I was new to the Property Management Field a few Years ago. I was just dipping my toes in the industry and at first I found it intimidating. Remembering Residents by first name was hard enough, but learning their renting history and their needs to any upcoming requirements was even harder for me. I was nervous, but when my manager introduced me to Yardi everything became a whole lot easier. From their payment schedules to their Maintenance Requests , to even notes that me and the staff had to record, my job became a lot more rewarding because I got to know the residence better and it helped me upkeep with any tasks that they needed done. I really enjoyed logging into Yardi on a daily basis for their needs and my own.

I did not really dislike much about the program itself, more so the speed of the loading screen when having to do more then one task at a time. I am not sure if it was the program itself or my internet, we never really got around to determining which one it was. I did still speak to my manager occasionally, after quitting, and they were still implementing Yardi into their day to day tasks and she still complains of how slow it could be some times. That was our only concern.

What problems did I resolve? As I mentioned before, it became a lot easier to get to know all 120 Residence as well as the staff that was on board a lot easier. It was easier to answer questions that they may have had since Yardi contains tons of information on their History and payment schedules. We clocked in through Yardi, which was never an issue for me, we paid rent through Yardi, which was super simple to my surprise. To summarize, Yardi made us work at a faster pace, and educated us on our Residence more so then any other programs I've worked with since.

The dashboard is a really good all in one system. It provides good access to the necessary areas from a property management standpoint.

Easy to navigate on all levels of access and users.

Limited customization and variation on website templates are challenging when you are wanting to stick out from other properties.

Integrations and API access is extremely expensive for 3rd party companies so it limits who we can work with from a 3rd party side.

Needs more tracking points throughout the website and understanding where residents are getting held up during their apartment research would be critical.

Ensure that it works for all your systems and be strategic about how you roll out to work out any bugs in waves.

Problems around closing resident applications.

I am VERY impressed with the support they provide, however, it’s such a simple and intuitive program that it is rare to run into issues. So easy to navigate and makes property management a piece of cake.

There really isn’t much to dislike. Perhaps if you need a more robust software because of an incredibly large portfolio of properties this may not be complex enough

There are a lot of bells and whistles in the site manager that are included.

CRM, organization, portals for residents.

Upsides: can manage resident events, emails, sms, ad services all in one location.

Some documents have issues generating at times. Changing emails can be a task at times as system can glitch with duplicates. Applicants have trouble navigating application.

A lot of back and forth between the two programs in making forms available to sign for prospects/residents.

Residents tend to love the easy use of of the portal. It’s awesome how easy it is for us to reach out to residents and monitor the analytics.

I love the usability and transference of user data from Yardi systems to rentcafe.

I hold a great disdain for the changes made to the email management software. It is my number one use for rentcafe and the system is horrible to use, nothing saves, and it is navigationally a wreck. What saddens me more is that though there are so many problem with the system it is no longer in beta mode.

Check it out however note due to constant upgrades there are some issues in the system

Great for previewing resident account in a easier way than voyager, bulletin board is a great feature, let’s you unsubscribe and subscribe residents and future tenants

The product is part of a bigger package of items that all tie together in the Yardi world.

Customer service and training is very limited. Can be difficult to get things rolled out.

Be prepared to test a lot and take time to roll out new features. This is not a one size fits all service and has a lot of moving bits involved.

Collecting online Rent payments, managing resident work requests, communicating effectively with residents.

I’ve Been with Applied Management for 3 years ago and the portal they use is RentCafe. It’s easy to use and effective. They’ve recently updated their uswe interface and it’s clean and modern looking.

It doesn’t let me schedule half payments twice a month which is how I’d prefer to pay my rent.

No problems that I know of.

I like that within Yardi I can manage all of my residents and tenants at my property management job.

I dislike the integration between onsite another system we use.

Keep launching great updates and making yardi overall more aesthetic

Solving and controlling all of our leases within our building in Seattle, we are benefiting from this great system.

It is helpful to use the RentCafe so residents can see all their documents, leases, and submit work orders.

The mobile version could be a little more user friendly.

residents having access to their documents and anything else we have to share with them.

Easy access to pull out online documents and reset client's password

No option to delete guest cards and merge same guest

Easy access for online orders, online documents and check residents ledger

It is simple and easy to use for renters and managers.

I dislike the the glitches that sometimes occurs when payments are being made.

It is a more convenient way for renters to access information.