Yardi RENTCafe Reviews & Product Details

There really is not much to like as a tenant. It's difficult to use, relies on the property manager to enter information (in my case, lease was redone in the system 3 times due to errors). Payment algorithm does not allow for cut/paste so potential errors with bank drafts. Review collected by and hosted on G2.com.

Just not a system that is tenant friendly. Was designed largely for small apartment complexes with limited staff. But because there are so many bugs in the system, it leads to even more work. Definitely not worth it! Their help desk is a joke. You can open a case, but they will not follow-up on it. Once a tenant in an area looks at one apartment, his/her information is shared with other apartments that use the Rent Cafe system - that is both wrong and illegal. Just don't waste your time on this system. Review collected by and hosted on G2.com.

The ease of making a payment is what I like best. Review collected by and hosted on G2.com.

The time it takes to get a response when you have a question or issue. Review collected by and hosted on G2.com.

The system is very easy to use and the site itself is easy to navigate. Review collected by and hosted on G2.com.

It can run very slow, it will kick you out after 30mins of inactivity and when rent week comes around expect serious delays in trying to navigate the site or to post rent. Review collected by and hosted on G2.com.

Easy for customers and residents to navigate. Review collected by and hosted on G2.com.

Getting kicked out, and it lags at the worst time. Review collected by and hosted on G2.com.

Yardi has blue moon and blue moon and DocuSign are good. Review collected by and hosted on G2.com.

The speed and how it is not an all inclusive operating system. Review collected by and hosted on G2.com.

Easy to use and access for residents to electronically sign documents Review collected by and hosted on G2.com.

Date adjustments when syncing with other softwares Review collected by and hosted on G2.com.

Easy navigation...needs more customer support Review collected by and hosted on G2.com.

The layout could be a little better. Maybe give options Review collected by and hosted on G2.com.

I like that someone can apply in RentCafe, pay fees, sign a lease, and continue to pay rent in that same account. Review collected by and hosted on G2.com.

The support for RentCafe can be inconsistent and extremely delayed. Being able to use RentCafe with our other systems is crucial to day-to-day operation and sometimes support can be distant. Review collected by and hosted on G2.com.

I love that residents have one easy place to go for applications, renewals, lease signing, payments & maintenance requests. Review collected by and hosted on G2.com.

Occasionally residents have issues with the application portal or the payment system, although they seem to be resolved quickly. Review collected by and hosted on G2.com.

I like that I can search current and past residents of my property. Review collected by and hosted on G2.com.

Sometimes the screens can be difficult to understand. Review collected by and hosted on G2.com.

I like the ability to pay my rent and any others bills/fees through the resident portal without having to go into my local apartment office. Review collected by and hosted on G2.com.

So far, I do not see any downsides to the application. Usually if there is an issue with billing history it is due to a personal error made by the leasing office. Review collected by and hosted on G2.com.

It is a great idea in theory. It has plenty of options for entering info about your property. It is clear and concise. Review collected by and hosted on G2.com.

It's like the Yardi Call Center does not read anything that you put into RentCafe. Review collected by and hosted on G2.com.

Client Support, Software Features and the ability to do just about everything in keeping up with the footprint of many owned businesses Review collected by and hosted on G2.com.

Call automation app. There is a lack of attention in development on the maintenance side of things. Review collected by and hosted on G2.com.

I used Yardi when I was new to the Property Management Field a few Years ago. I was just dipping my toes in the industry and at first I found it intimidating. Remembering Residents by first name was hard enough, but learning their renting history and their needs to any upcoming requirements was even harder for me. I was nervous, but when my manager introduced me to Yardi everything became a whole lot easier. From their payment schedules to their Maintenance Requests , to even notes that me and the staff had to record, my job became a lot more rewarding because I got to know the residence better and it helped me upkeep with any tasks that they needed done. I really enjoyed logging into Yardi on a daily basis for their needs and my own. Review collected by and hosted on G2.com.

I did not really dislike much about the program itself, more so the speed of the loading screen when having to do more then one task at a time. I am not sure if it was the program itself or my internet, we never really got around to determining which one it was. I did still speak to my manager occasionally, after quitting, and they were still implementing Yardi into their day to day tasks and she still complains of how slow it could be some times. That was our only concern. Review collected by and hosted on G2.com.

Very easy to use. Easy for residents to use as well. Can do everything I need to succeed in one spot. Review collected by and hosted on G2.com.

If someone has used rentcafe at a different property, they can't use the same email and create profile for my property. Review collected by and hosted on G2.com.

Yardi RENTcafe has been quite an easy transition from Yardi 7. It has all the reports, prospect queue’s, and tools on the dashboard for easy access. There are some kinks that were working through but it may vary depending on your management company guidelines. Review collected by and hosted on G2.com.

The prospect queue’s can be repetitive but our company has worked with Yardi helpdesk to correct these issues. Review collected by and hosted on G2.com.

The dashboard is a really good all in one system. It provides good access to the necessary areas from a property management standpoint.

Easy to navigate on all levels of access and users. Review collected by and hosted on G2.com.

Limited customization and variation on website templates are challenging when you are wanting to stick out from other properties.

Integrations and API access is extremely expensive for 3rd party companies so it limits who we can work with from a 3rd party side.

Needs more tracking points throughout the website and understanding where residents are getting held up during their apartment research would be critical. Review collected by and hosted on G2.com.

I love the usability and transference of user data from Yardi systems to rentcafe. Review collected by and hosted on G2.com.

I hold a great disdain for the changes made to the email management software. It is my number one use for rentcafe and the system is horrible to use, nothing saves, and it is navigationally a wreck. What saddens me more is that though there are so many problem with the system it is no longer in beta mode. Review collected by and hosted on G2.com.

I am VERY impressed with the support they provide, however, it’s such a simple and intuitive program that it is rare to run into issues. So easy to navigate and makes property management a piece of cake. Review collected by and hosted on G2.com.

There really isn’t much to dislike. Perhaps if you need a more robust software because of an incredibly large portfolio of properties this may not be complex enough Review collected by and hosted on G2.com.

RentCafe makes it so easy to screen and tenants. It is connected to our website so it makes the process so much smoother. Review collected by and hosted on G2.com.

It can sometimes move very slow, sorting apartments could be done in a better way. Review collected by and hosted on G2.com.

Upsides: can manage resident events, emails, sms, ad services all in one location. Review collected by and hosted on G2.com.

Some documents have issues generating at times. Changing emails can be a task at times as system can glitch with duplicates. Applicants have trouble navigating application. Review collected by and hosted on G2.com.

It is a very quick and fast program which I need to serve all of my residents quickly. Review collected by and hosted on G2.com.

I do not like the time out function. I wish there was a way to stay logged in. Review collected by and hosted on G2.com.

The product is part of a bigger package of items that all tie together in the Yardi world. Review collected by and hosted on G2.com.

Customer service and training is very limited. Can be difficult to get things rolled out. Review collected by and hosted on G2.com.

The ability to communicate and track work tickets and payments Review collected by and hosted on G2.com.

I dislike that the email doesn't seem to go but one place. Review collected by and hosted on G2.com.