Yardi RENTCafe Reviews & Product Details

Yardi RENTCafe Overview

What is Yardi RENTCafe?

Tap into a powerful property management marketing solution that includes dynamic property websites, convenient services and smart multichannel marketing tools. Make life easier for prospects, residents and staff with online leasing, rent payments and maintenance requests.

Yardi RENTCafe Details
Product Description

Tap into a powerful property management marketing solution that includes dynamic property websites, convenient services and smart multichannel marketing tools. Make life easier for prospects, residents and staff with online leasing, rent payments and maintenance requests.


Seller Details
Seller
Yardi
Company Website
Year Founded
1982
HQ Location
Santa Barbara, CA
Twitter
@Yardi
9,141 Twitter followers
LinkedIn® Page
www.linkedin.com
4,506 employees on LinkedIn®
Description

Yardi is dedicated to the design, development, and support of real estate investment management and property management software. They offer full business solutions for every real estate market, including multifamily, single family, affordable, public, senior and military housing as well as office, industrial, and retail market segments.

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Yardi RENTCafe Reviews

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Sr. Director, Marketing, Food Service & Ingredients ➽ Strategic Planning | Digital Marketing
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

There really is not much to like as a tenant. It's difficult to use, relies on the property manager to enter information (in my case, lease was redone in the system 3 times due to errors). Payment algorithm does not allow for cut/paste so potential errors with bank drafts. Review collected by and hosted on G2.com.

What do you dislike?

Just not a system that is tenant friendly. Was designed largely for small apartment complexes with limited staff. But because there are so many bugs in the system, it leads to even more work. Definitely not worth it! Their help desk is a joke. You can open a case, but they will not follow-up on it. Once a tenant in an area looks at one apartment, his/her information is shared with other apartments that use the Rent Cafe system - that is both wrong and illegal. Just don't waste your time on this system. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

System is meant to streamline leasing management but does not do that -- adds hours and hours of work. Review collected by and hosted on G2.com.

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UR
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The ease of making a payment is what I like best. Review collected by and hosted on G2.com.

What do you dislike?

The time it takes to get a response when you have a question or issue. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Get it. It’s worth it. You will like it too. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Avoiding taking payments in person. Review collected by and hosted on G2.com.

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CC
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

The system is very easy to use and the site itself is easy to navigate. Review collected by and hosted on G2.com.

What do you dislike?

It can run very slow, it will kick you out after 30mins of inactivity and when rent week comes around expect serious delays in trying to navigate the site or to post rent. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Patience is key. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The less open tabs the better, i enjoy how easy it is to find a resident or to put in a service request. Review collected by and hosted on G2.com.

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Assistant Community Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

Easy for customers and residents to navigate. Review collected by and hosted on G2.com.

What do you dislike?

Getting kicked out, and it lags at the worst time. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Completing multiple tasks with one interface is always a plus in this industry. Review collected by and hosted on G2.com.

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CH
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Yardi has blue moon and blue moon and DocuSign are good. Review collected by and hosted on G2.com.

What do you dislike?

The speed and how it is not an all inclusive operating system. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Go with Onesite or Entrada. They are both all encompassing ( resident contact, prospect contact) Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Leaving resident notes are complicated Review collected by and hosted on G2.com.

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UR
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Easy to use and access for residents to electronically sign documents Review collected by and hosted on G2.com.

What do you dislike?

Date adjustments when syncing with other softwares Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We’ve adjusted date issues and pricing syncing from Yieldstar Review collected by and hosted on G2.com.

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UR
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Easy navigation...needs more customer support Review collected by and hosted on G2.com.

What do you dislike?

The layout could be a little better. Maybe give options Review collected by and hosted on G2.com.

Recommendations to others considering the product:

N/a Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I don’t currently have any isssues Review collected by and hosted on G2.com.

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AR
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I like that someone can apply in RentCafe, pay fees, sign a lease, and continue to pay rent in that same account. Review collected by and hosted on G2.com.

What do you dislike?

The support for RentCafe can be inconsistent and extremely delayed. Being able to use RentCafe with our other systems is crucial to day-to-day operation and sometimes support can be distant. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Great for a one stop shop applying, paying fees, credit screening, resident portals. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Streamlining resident services. RentCafe allowed our company to get rid of multiple 3rd parties to complete one task that can be done in RentCafe. Easier for applicants to apply. Review collected by and hosted on G2.com.

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Regional Marketing Specialist
Real Estate
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I love that residents have one easy place to go for applications, renewals, lease signing, payments & maintenance requests. Review collected by and hosted on G2.com.

What do you dislike?

Occasionally residents have issues with the application portal or the payment system, although they seem to be resolved quickly. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Give it a try! Rent Cafe is the best product & understands the users needs on such a critical level. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are using RentCafe to go paperless. No door to door flyers, no printed 30 page lease and addendum files, plus quick communication if there’s an emergency. Review collected by and hosted on G2.com.

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Financial Services Representative I
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I like that I can search current and past residents of my property. Review collected by and hosted on G2.com.

What do you dislike?

Sometimes the screens can be difficult to understand. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Rent issues are being solved. Also tracking leads. Review collected by and hosted on G2.com.

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UA
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I like the ability to pay my rent and any others bills/fees through the resident portal without having to go into my local apartment office. Review collected by and hosted on G2.com.

What do you dislike?

So far, I do not see any downsides to the application. Usually if there is an issue with billing history it is due to a personal error made by the leasing office. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

The software is pretty simple to use so if you as a user run into any issues, I am sure that your local property management company wouldn't have a problem fixing it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Although I am not solving any business problems with Yardi RENTCafe, I have realized that I have more time to do other things throughout my day because I don't have to take the time out to stop in the office and pay rent, or go to the bank to get out cash. Everything is online. Review collected by and hosted on G2.com.

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Community Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

It is a great idea in theory. It has plenty of options for entering info about your property. It is clear and concise. Review collected by and hosted on G2.com.

What do you dislike?

It's like the Yardi Call Center does not read anything that you put into RentCafe. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If it is vital for you to receive accurate info at all times from the call center calls, reconsider... Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Web advertising/Call Center

It is great for after hours property mgmt Review collected by and hosted on G2.com.

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AR
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Client Support, Software Features and the ability to do just about everything in keeping up with the footprint of many owned businesses Review collected by and hosted on G2.com.

What do you dislike?

Call automation app. There is a lack of attention in development on the maintenance side of things. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Make sure your account success managers are involved in your rentcafe usage. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Costumer and lead tracking. Website management. Found efficiency in all of this Review collected by and hosted on G2.com.

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AR
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I used Yardi when I was new to the Property Management Field a few Years ago. I was just dipping my toes in the industry and at first I found it intimidating. Remembering Residents by first name was hard enough, but learning their renting history and their needs to any upcoming requirements was even harder for me. I was nervous, but when my manager introduced me to Yardi everything became a whole lot easier. From their payment schedules to their Maintenance Requests , to even notes that me and the staff had to record, my job became a lot more rewarding because I got to know the residence better and it helped me upkeep with any tasks that they needed done. I really enjoyed logging into Yardi on a daily basis for their needs and my own. Review collected by and hosted on G2.com.

What do you dislike?

I did not really dislike much about the program itself, more so the speed of the loading screen when having to do more then one task at a time. I am not sure if it was the program itself or my internet, we never really got around to determining which one it was. I did still speak to my manager occasionally, after quitting, and they were still implementing Yardi into their day to day tasks and she still complains of how slow it could be some times. That was our only concern. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

What problems did I resolve? As I mentioned before, it became a lot easier to get to know all 120 Residence as well as the staff that was on board a lot easier. It was easier to answer questions that they may have had since Yardi contains tons of information on their History and payment schedules. We clocked in through Yardi, which was never an issue for me, we paid rent through Yardi, which was super simple to my surprise. To summarize, Yardi made us work at a faster pace, and educated us on our Residence more so then any other programs I've worked with since. Review collected by and hosted on G2.com.

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UR
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Very easy to use. Easy for residents to use as well. Can do everything I need to succeed in one spot. Review collected by and hosted on G2.com.

What do you dislike?

If someone has used rentcafe at a different property, they can't use the same email and create profile for my property. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Try to weed out duplicate users to make things less confusing Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Easy to manage leads, rent payment, apps Review collected by and hosted on G2.com.

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CR
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Yardi RENTcafe has been quite an easy transition from Yardi 7. It has all the reports, prospect queue’s, and tools on the dashboard for easy access. There are some kinks that were working through but it may vary depending on your management company guidelines. Review collected by and hosted on G2.com.

What do you dislike?

The prospect queue’s can be repetitive but our company has worked with Yardi helpdesk to correct these issues. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are working with the helpdesk team to improve the queue management, integration between RENTCafe and outsources such as SafeRent and eLeasing Desk so that information can be accurate and updated in real time. It beneficial for our company because we are able to log in one place to find information for resident and prospect immediately. Review collected by and hosted on G2.com.

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AR
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The dashboard is a really good all in one system. It provides good access to the necessary areas from a property management standpoint.

Easy to navigate on all levels of access and users. Review collected by and hosted on G2.com.

What do you dislike?

Limited customization and variation on website templates are challenging when you are wanting to stick out from other properties.

Integrations and API access is extremely expensive for 3rd party companies so it limits who we can work with from a 3rd party side.

Needs more tracking points throughout the website and understanding where residents are getting held up during their apartment research would be critical. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Ensure that it works for all your systems and be strategic about how you roll out to work out any bugs in waves. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Problems around closing resident applications. Review collected by and hosted on G2.com.

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UH
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I love the usability and transference of user data from Yardi systems to rentcafe. Review collected by and hosted on G2.com.

What do you dislike?

I hold a great disdain for the changes made to the email management software. It is my number one use for rentcafe and the system is horrible to use, nothing saves, and it is navigationally a wreck. What saddens me more is that though there are so many problem with the system it is no longer in beta mode. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Check it out however note due to constant upgrades there are some issues in the system Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Great for previewing resident account in a easier way than voyager, bulletin board is a great feature, let’s you unsubscribe and subscribe residents and future tenants Review collected by and hosted on G2.com.

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AR
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I am VERY impressed with the support they provide, however, it’s such a simple and intuitive program that it is rare to run into issues. So easy to navigate and makes property management a piece of cake. Review collected by and hosted on G2.com.

What do you dislike?

There really isn’t much to dislike. Perhaps if you need a more robust software because of an incredibly large portfolio of properties this may not be complex enough Review collected by and hosted on G2.com.

Recommendations to others considering the product:

There are a lot of bells and whistles in the site manager that are included. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

CRM, organization, portals for residents. Review collected by and hosted on G2.com.

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Assistant Property Manager
Real Estate
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

RentCafe makes it so easy to screen and tenants. It is connected to our website so it makes the process so much smoother. Review collected by and hosted on G2.com.

What do you dislike?

It can sometimes move very slow, sorting apartments could be done in a better way. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Application process speed. Marketing. Review collected by and hosted on G2.com.

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UR
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Upsides: can manage resident events, emails, sms, ad services all in one location. Review collected by and hosted on G2.com.

What do you dislike?

Some documents have issues generating at times. Changing emails can be a task at times as system can glitch with duplicates. Applicants have trouble navigating application. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

A lot of back and forth between the two programs in making forms available to sign for prospects/residents. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Residents tend to love the easy use of of the portal. It’s awesome how easy it is for us to reach out to residents and monitor the analytics. Review collected by and hosted on G2.com.

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UR
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It is a very quick and fast program which I need to serve all of my residents quickly. Review collected by and hosted on G2.com.

What do you dislike?

I do not like the time out function. I wish there was a way to stay logged in. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The residents ledgers are so easy to read. Allowing us to streamline the resident experience. Review collected by and hosted on G2.com.

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AR
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

The product is part of a bigger package of items that all tie together in the Yardi world. Review collected by and hosted on G2.com.

What do you dislike?

Customer service and training is very limited. Can be difficult to get things rolled out. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Be prepared to test a lot and take time to roll out new features. This is not a one size fits all service and has a lot of moving bits involved. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Collecting online Rent payments, managing resident work requests, communicating effectively with residents. Review collected by and hosted on G2.com.

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AR
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

The ability to communicate and track work tickets and payments Review collected by and hosted on G2.com.

What do you dislike?

I dislike that the email doesn't seem to go but one place. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Customer account balancing. Review collected by and hosted on G2.com.

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