--- title: Birdeye Reviews meta_title: 'Birdeye Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 4201 reviews by the users' company size, role or industry to find out how Birdeye works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 4201 scale: '5' date_modified: '2026-08-02' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Birdeye Reviews **Vendor:** Birdeye **Category:** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 4,201 ## About Birdeye Birdeye builds AI agents for multi-location brands — trusted by the largest enterprise brands globally, including Sutter Health, Aspen Dental, Sun Auto and Caesars Entertainment. We give you AI coworkers at every location — for marketing, operations, and customer experience — that do the jobs your business needs done by employing multiple agents that work together to win AI visibility, convert demand, and deliver a consistent customer experience. AI Coworkers → Do the Jobs Jay (marketing), Robin (operations), and Myna (customer experience) own the work across your locations — from AI search visibility, reviews, listings, and social, to front desk and appointment booking, to surveys, ticketing, and insights. You're not buying features. You're adding AI staff to every location. So the work gets done at every location — without stretching your team thinner. Agents → Do the Work Each coworker employs multiple agents that work together to complete a job. The way those agents work is what makes us different. Most software tells you what's happening; our agents decide what to do — and do it, with your approval. They consolidate every signal across every location, whether it lives in Birdeye or one of your 3,000+ integrations; reason with your brand voice and industry context; and act — together — to drive the outcome. So one review, one campaign, one missed call becomes a finished outcome, not a task sitting in a dashboard. Enterprise-Ready → Built for Scale SSO, audit logging, HIPAA, SOC 2, and GDPR. Role-based access, tiered approvals, and location-level reporting give corporate and local teams the control they need. So you stay in control while AI handles execution across hundreds of locations. With teams across the U.S., U.K., Australia, and India, Birdeye is redefining how enterprises win locally at scale. ## Birdeye Pros & Cons **What users like:** - Users find Birdeye incredibly **easy to use** , appreciating the intuitive setup and seamless navigation for managing reviews. (1019 reviews) - Users value the **ease of use** of Birdeye, finding navigation and review management straightforward and efficient. (1009 reviews) - Users value the **user-friendly review management** features of Birdeye, enhancing communication and reputation effortlessly. (851 reviews) - Users commend the **excellent customer support** from Birdeye, ensuring smooth integration and great success in implementation. (720 reviews) - Users appreciate the **ease of use and convenience** of Birdeye, especially for managing reviews and patient communication. (589 reviews) - Reviews (540 reviews) - Centralized Reviews (497 reviews) - Review Increase (475 reviews) - Efficiency (398 reviews) - Customer Service (385 reviews) **What users dislike:** - Users note the **missing features** in Birdeye, wishing for integration with TikTok and other enhancements. (232 reviews) - Users note that Birdeye's **slow UI and AI improvements needed** impact efficiency and customer service experience. (158 reviews) - Users find it **confusing to manage reviews** effectively due to integration and dashboard usability issues. (158 reviews) - Users note a **learning curve** with Birdeye's interface that may challenge those less familiar with technology. (139 reviews) - Users find the **limited features** of Birdeye lack comprehensive tools and integrations needed for a better experience. (138 reviews) - Users face **integration issues** with Birdeye, leading to implementation challenges and inadequate customer support capabilities. (122 reviews) - Limitations (118 reviews) - Users find **reporting issues** arise when real-time updates are lacking, leading to potential duplication of efforts. (117 reviews) - Poor Customer Support (114 reviews) - Users find Birdeye to be **expensive** without significant downsides, but the AI chatbot's complexity handling could improve. (102 reviews) ## Birdeye Reviews ### 1. Powerful Automation for Managing Customer Interactions **Rating:** 4.0/5.0 stars **Reviewed by:** Victoria N. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2026 **What do you like best about Birdeye?** Love the automation and ability. to manage all customer interactions from a single dashboard. **What do you dislike about Birdeye?** Dashboard can be a bit confusing and difficult to navigate sometimes **What problems is Birdeye solving and how is that benefiting you?** Birdeye automates the process of monitoring the online reviews ### 2. Simplifies Tasks, but Review Function Needs Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Aaron H. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2026 **What do you like best about Birdeye?** I like that Birdeye consolidates the platforms I need to juggle, making the process much simpler. The simplicity of having all of these tasks in one spot is really beneficial because I don't have to juggle multiple tools, just one. Also, the initial setup was easy, which was great. **What do you dislike about Birdeye?** The reviews software occasionally doesn't pull reviews correctly. Sometimes reviews are shown to respond to that don't exist anymore. **What problems is Birdeye solving and how is that benefiting you?** Birdeye consolidates the platforms I need to juggle for listings and reviews management, simplifying everything by having all tasks in one spot without needing multiple tools. ### 3. Powerful Review Generation Tool That Delivered 700+ Google Reviews for Our Business **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2026 **What do you like best about Birdeye?** Automated review generation: Birdeye makes it seamless to request reviews from satisfied patients via text/email after visits. This leads to a steady stream of authentic 5-star feedback on Google, Facebook, and 200+ sites — far more than manual efforts. Centralized Dashboard for Management: Monitor, respond to, and analyze all reviews/social mentions in one place. The AI integration helps with sentiment analysis, suggested responses (using our brand voice), and quick replies to keep our reputation strong without daily hassle. **What do you dislike about Birdeye?** The platform excels at scaling positive reviews and visibility, but the biggest pain points tend to be around flexibility, billing transparency, and support reliability rather than the review tools themselves. I have met with several other reputation management providers, and it's been interesting to compare the feature set and workflow. There have been several new enhancements since joining with Birdeye, but I unfortunately did not find them useful or value-added. Instead, I believe the current method for getting positive reviews should be optimized for AI Brand Visibility. It looks like you're already doing it here where you're providing keywords that include customer service words, procedure names for the reviewer to include in their review (almost like using a template). In doing so, that helps build high-value patient feedback for AI models to see when users are running queries. Additionally, the negative experiences aren't being captured properly. You should give the reviewer 2 options: thumbs up or thumbs down. Thumbs up connects them to Google or wherever, and thumbs down is a direct DM to the company. The goal is for patients to think they're leaving a negative review on Google when they really aren't. **What problems is Birdeye solving and how is that benefiting you?** Birdeye is solving the disconnect between great clinical care and how that care is perceived online and operationally. The result for you: • More new patients • Stronger referral relationships • Less administrative friction • Better control as you scale Renovo Endodontic Studio ### 4. Ease of Use **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel R. | Social Media and Community Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2026 **What do you like best about Birdeye?** I like Birdeye for its ease of use, which makes it great for social media management. The communication with the Birdeye team is really good, and I find the initial setup to be seamless. **What do you dislike about Birdeye?** The UI can be very slow. It would be better if things were sped up and less laggy. **What problems is Birdeye solving and how is that benefiting you?** I use Birdeye for social media management, making it easier to schedule content consistently. ### 5. Amazing Team and Affordable Products—A Winning Combination! **Rating:** 5.0/5.0 stars **Reviewed by:** Angie S. | Director of Marketing, Enterprise (> 1000 emp.) **Reviewed Date:** December 05, 2025 **What do you like best about Birdeye?** So many things! Great products, affordable, and best of all every person I've worked with on the birdeye team is amazing! **What do you dislike about Birdeye?** Not a dislike, but it would be cool if we could set NPS surveys to go to the foreman on the account so they get their feedback as soon as it pops into birdeye. **What problems is Birdeye solving and how is that benefiting you?** We love how easy it is to track and respond to reviews now and our NPS surveys cost so much less to send out! We've just started SMS campaigns to older leads in our CRM and are starting to see some action with them - it's easy to use, which is a huge plus. ### 6. Effortlessly Simplifies Our Online Marketing **Rating:** 5.0/5.0 stars **Reviewed by:** Leonie V. | Practice Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2026 **What do you like best about Birdeye?** I like the simplicity of Birdeye; the portal is so easy to use that I've been able to teach my team how to follow up and manage tasks effortlessly. The initial setup was incredibly easy as well, with the dev team integrating everything in less than fifteen minutes. I also appreciate that Birdeye integrates with platforms like Facebook, YouTube, Instagram, and even our dental computer programs. **What do you dislike about Birdeye?** There isn’t much to dislike. I honestly can’t think of a thing. **What problems is Birdeye solving and how is that benefiting you?** I use Birdeye for responding to reviews, removing negative reviews, setting up social media, ensuring posts are timely, and making sure our information is correct across directories. ### 7. Seamless User Experience and Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel L. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 13, 2026 **What do you like best about Birdeye?** I use Birdeye for online reputation and multi-location marketing, and I rely on its auto response/AI responses for handling reviews. It saves me a lot of time by managing multiple platforms for online reputation and responding to reviews. I like the user-friendly experience and their customer service. Their texting platform to communicate with customers is also a great feature. The initial setup was seamless with Birdeye's support. **What do you dislike about Birdeye?** Sometimes their customer service support is too helpful - I simply want one answer but they always want to show me more features we can use. **What problems is Birdeye solving and how is that benefiting you?** Birdeye saves me time managing multiple platforms for online reputation and responding to reviews. ### 8. Efficient Google Review Tracking with AI Assist **Rating:** 5.0/5.0 stars **Reviewed by:** krista G. | Management, Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2025 **What do you like best about Birdeye?** I use Birdeye for Google review tracking, and it helps me save time and keeps me efficient at responding to reviews. I really like the AI assist feature because it makes it easy to reply and is straightforward to use. The initial setup was nice and easy, which was a big plus. **What do you dislike about Birdeye?** I think Birdeye could have more response options. Maybe adding some emojis could make responses feel a bit warmer. **What problems is Birdeye solving and how is that benefiting you?** I use Birdeye for Google review tracking. It helps me save time and keeps me efficient at responding to reviews. The AI assist makes it easy to reply, and the feature is user-friendly. ### 9. Great support and training **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2025 **What do you like best about Birdeye?** I found that what was most helpful is that Birdeye set up regular training sessions with us and encouraged us to be in control of the dashboard on the call which therefore encouraged us to learn on the job. **What do you dislike about Birdeye?** I think what I found least useful is that we did not have enough reviews to implement on the call and therefore the sessions felt a bit rushed on trying to get contacts for reviews instead of waiting a few weeks so we could get feedback from internal staff. **What problems is Birdeye solving and how is that benefiting you?** Birdeye is helping us reach out to more of our clients to build up our reviews online. This benefits us because it means when new potential clients are searching for our business they will be able to see positive reviews and therefore this entices them to look into us more. **Official Response from Ciera Saldona:** > We're glad to hear that you found our support and training helpful. We understand your concern about not having enough reviews to implement during the sessions, and we will take this feedback into consideration to improve our training process. Thank you for sharing your experience with us. ### 10. Simple to use and practical for sending texts and emails to different countries **Rating:** 5.0/5.0 stars **Reviewed by:** Yesenia D. | Agente de Nps e Insite, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2026 **What do you like best about Birdeye?** It seems quite simple to use and also has nice features like sending texts, emails, and even leaving internal notes to different countries. I also like that it gives you the option to review only your messages assigned as your own. **What do you dislike about Birdeye?** Sometimes it is complex for me due to various issues it had, such as showing an error when trying to send a message even though the client was registered. It could be a failure of the Birdeye platform itself; however, it is the only negative detail I can see. **What problems is Birdeye solving and how is that benefiting you?** Mainly, it helped us with the management of surveys for various clients in Latin America, being able to receive their responses and, in that same field or section, communicate with them to resolve concerns and issues for our clients. I think it's the most important part and the one I liked the most. Everything was on the same platform and it was very easy to manage. ### 11. Effortless Multi-Social Media Scheduling & Review Tracking! **Rating:** 5.0/5.0 stars **Reviewed by:** WhiteOak A. | Property Management, Enterprise (> 1000 emp.) **Reviewed Date:** January 26, 2026 **What do you like best about Birdeye?** It's ease of use! We're able to quickly post and schedule future posts for our business to multiple social media accounts all at the same time! We get notification of when reviews come in and can reply almost instantly, when we can't there's an option to auto reply positively or a "how can we improve" message. **What do you dislike about Birdeye?** I'll admit it's AI is lacking and not very creative, I would only recommend using it once in a great while as it's very repetative. **What problems is Birdeye solving and how is that benefiting you?** We're not all super tech savvy here and Birdeye takes so much of the guesswork out of posting to multiple social media sights and tracking reviews! ### 12. One Central Hub to Manage Reviews, Social Messages, and Leads **Rating:** 4.5/5.0 stars **Reviewed by:** Caitlin P. | Marketing Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Birdeye?** I like Birdeye because it gives us one central place to respond to reviews, social media messages, and other leads, which makes it easier to stay on top of everything. **What do you dislike about Birdeye?** I’d like to see a filter option that lets me filter for unopened messages, not just messages I haven’t responded to. **What problems is Birdeye solving and how is that benefiting you?** We use it for review requests, automatic responses to reviews, and an AI chatbot on our website. ### 13. Easy Review Requests and Helpful New Review Alerts **Rating:** 5.0/5.0 stars **Reviewed by:** Charlene F. | Estimator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2026 **What do you like best about Birdeye?** I find it very easy to request reviews. Birdseye will alert you when you have a new review. **What do you dislike about Birdeye?** If the customer doesn’t use your name when they review it doesn’t show up on a specific search. **What problems is Birdeye solving and how is that benefiting you?** We need 5 star reviews and Birdseye makes it easy for customers to use. ### 14. Streamlined Review Management and Social Media Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Yogita B. | Analyst, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2026 **What do you like best about Birdeye?** I think the social media feature is really good. We have media accounts on Instagram and Facebook, and I really like the scheduling feature. It might be common now, but a few years ago, scheduling social media posts was quite new to us, and it allowed us to schedule Instagram posts while also providing suggestions for hashtags and captions infused with AI. It's a really cool feature. Also, Birdeye is really easy to use and pretty self-service, making it a great tool for us. **What do you dislike about Birdeye?** I'm not sure which product to use and which one can be used at its max capacity because there are too many products. **What problems is Birdeye solving and how is that benefiting you?** I use Birdeye for managing reviews across our boutique chain, simplifying understanding and responses. The AI agent helps identify well-performing stores through reviews. I also find the social media scheduling feature useful for managing Instagram and Facebook with AI suggestions for hashtags and captions. ### 15. Effortless Review Collection and Insightful Reporting with Birdeye **Rating:** 5.0/5.0 stars **Reviewed by:** Jaden M. | Marketing Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** October 30, 2025 **What do you like best about Birdeye?** What I like best about Birdeye is how easy it’s made getting reviews from our clients. Before using it, collecting feedback was inconsistent and time consuming. Now, it’s fully automated — reviews go out immediately after a case closes, and we’ve seen a noticeable increase in both the number and quality of our reviews. It’s also incredibly convenient to be able to send detailed reports. Having everything in one dashboard, from tracking responses to monitoring trends, saves time and helps us see what’s working. The reports make it simple to share results with our attorneys and show the positive impact those reviews are having on our online reputation. **What do you dislike about Birdeye?** There isn’t much to dislike about Birdeye, but if I had to mention one thing, it would be that some features can take a little time to learn at first. The platform offers so many tools and settings that it can feel overwhelming when you’re getting started. However, once everything is set up, it runs smoothly and consistently delivers results. **What problems is Birdeye solving and how is that benefiting you?** Birdeye has helped solve the challenge of consistently collecting and managing client reviews. Before using it, we relied on manual follow-ups, which made it difficult to maintain momentum and visibility online. Now, the automated system ensures that every client receives a review request, which has significantly increased our feedback and helped us build credibility across multiple platforms. It also centralizes communication and reporting, so we can easily monitor our online presence, track trends, and share results with our team. Having all of that in one place saves time and allows us to focus on serving clients rather than chasing down reviews. ### 16. Simple and Effective: **Rating:** 5.0/5.0 stars **Reviewed by:** Bella E. | Hearing Department Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2025 **What do you like best about Birdeye?** I love the organization of Birdeye with both where the contacts are and how my individually assigned clients are in the system. I love how simple the templates are to both create and use. I use this system every single day to both send out for review links and to communicate with our clients. When issues have arose it was simple to get ahold of support staff to get the issues resolved in a timely manner. **What do you dislike about Birdeye?** I have not found much that I have had any issues with using this platform. **What problems is Birdeye solving and how is that benefiting you?** Allows a smooth line of communication with our clients enabling more communication to each client in a timely fashion. I am able to do more in less time than it would be to calling a client. ### 17. Birdeye Makes Multi-Location Management Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** June 15, 2026 **What do you like best about Birdeye?** Birdeye is helpful when managing multiple locations at once. I also love the tools and features Birdeye provides such as reviews and social scheduling. While I have yet to use the AI aspects of the social tool, I find it very reliable. **What do you dislike about Birdeye?** There’s a lot to discover with Birdeye. It can feel a bit overwhelming at first, but the support team is very helpful, and the onboarding resources make it easier to get started. **What problems is Birdeye solving and how is that benefiting you?** Keeping up with reviews can feel overwhelming for a business, especially when you have multiple locations or offices. With Birdeye review automation, we can feel confident that customers are being acknowledged and that they feel heard and appreciated. ### 18. Effective Customization, Needs Smoother Integration **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** June 09, 2026 **What do you like best about Birdeye?** I like that you can easily create custom automations with Birdeye. The support is great because if I ever have a problem, they resolve it quickly. I also appreciate that the review pages are customizable. Having multiple LOs that are each their own business, it's nice they can market themselves individually. **What do you dislike about Birdeye?** The integration could be smoother. We are 6 months post integration and not all LOs feel 100% in the platform. I think just being more proactive with their clients and being more detailed with training. The initial setup was easy but after that it's been a bit of a drag. **What problems is Birdeye solving and how is that benefiting you?** Birdeye helps us have an appearance on Google and keeps everything in one place. ### 19. Outstanding Partner in Listings, Social, and Online Review Management! **Rating:** 5.0/5.0 stars **Reviewed by:** Rebecca E. | Director of Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2025 **What do you like best about Birdeye?** 🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟 Birdeye has been an exceptional partner for our business. Their listings management, social media management, and online review platforms are highly effective, reliable, and continuously evolving. The onboarding process was professional and thorough, ensuring a smooth implementation across our team. Their support staff is responsive, knowledgeable, and efficient. It’s clear that Birdeye is committed to innovation and consistently advancing the capabilities of their products to meet the evolving needs of businesses. **What do you dislike about Birdeye?** While some of the AI-generated content suggestions aren’t always perfectly accurate, the overall platform performance and results more than make up for it. **What problems is Birdeye solving and how is that benefiting you?** Birdeye helps us streamline and strengthen our online presence across multiple platforms. By consolidating listings management, social media scheduling, and online reviews into one centralized system, it saves our team valuable time and ensures consistency across all locations. The ability to monitor and respond to reviews in real time enhances our customer engagement and reputation management. Additionally, Birdeye’s analytics provide actionable insights that help us make data-driven decisions to improve customer experience and brand visibility. Overall, it’s a comprehensive solution that simplifies digital reputation management while driving measurable business results. ### 20. Outstanding Customer Service and an Effortless Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Shannon D. | General Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 29, 2026 **What do you like best about Birdeye?** Excellent customer service and ease of platform. **What do you dislike about Birdeye?** Nothing that I can think of at the moment **What problems is Birdeye solving and how is that benefiting you?** They are helping us generate more positive reviews and keeping track of customer feedback ### 21. Effortlessly Enhances Our Review Management **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2026 **What do you like best about Birdeye?** I like Birdeye because it's easy to use, and the customer service has been great. I know I can reach out to someone, and they will help. The review function is especially valuable as it suggests verbiage that I can easily accept or modify with AI, allowing me to post quickly and respond to reviews fast. The initial setup was very easy too. **What do you dislike about Birdeye?** None to share at this time. **What problems is Birdeye solving and how is that benefiting you?** Birdeye helps us respond to reviews more quickly, suggests verbiage, and lets us see performance with SEO, offering AI-based suggestions to enhance our standing. ### 22. User-Friendly Interface Makes Navigation a Breeze **Rating:** 4.5/5.0 stars **Reviewed by:** Brad W. | Practice Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2025 **What do you like best about Birdeye?** user interface is easy to understand and navigate **What do you dislike about Birdeye?** I would like to set parameters on how to AI responds **What problems is Birdeye solving and how is that benefiting you?** collecting all the reviews in 1 place ### 23. Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Veterinary | Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2025 **What do you like best about Birdeye?** Birdeye has enabled us to easily and effectively manage and review all reviews that come to us. Its built-in AI is a lifesaver. Easy Set up and onboarding. **What do you dislike about Birdeye?** Having used birdseye for over a year now and love it! No complaints at all. **What problems is Birdeye solving and how is that benefiting you?** Birdeye has helped us with keeping up with all of our reviews. We have increased our google reviews which has boosted our visits/ revenue! ### 24. Effortless Client Reporting Made Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Adam C. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 10, 2026 **What do you like best about Birdeye?** How easy it is to get reports for clients **What do you dislike about Birdeye?** The Selection of multiple clients and logging in **What problems is Birdeye solving and how is that benefiting you?** Keeping up on clients social media accounts ### 25. A Great Time-Saving, Organizational Tool! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** December 02, 2024 **What do you like best about Birdeye?** Birdeye makes it easy to see all of our reviews for all of our business locations in one place and to reply to them, report on them and solicit more! The listings feature is also a wonderful time saving tool. I am very excited to see that they have now partnered with Yelp! The Insights and Competitor tools are excellent resources. **What do you dislike about Birdeye?** Sometimes it takes a while for Google reviews or other platform reviews to show up in the Birdeye dashbaord, and that makes the response time longer than neccesary. **What problems is Birdeye solving and how is that benefiting you?** Birdeye makes it incredibly easy to share reviews on social media and the posts look great with customizable images and layouts! **Official Response from Ciera Saldona:** > We apologize if you felt our sales techniques were pushy. We strive to provide a positive experience for our customers and will take your feedback into consideration. ### 26. Knowledgeable Team and Smooth, On-Time Implementation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Birdeye?** The sales rep I started with what knowledgeable and the implementation lead was the best I have ever worked with. He kept everyone on track and was the reason we went live on time. **What do you dislike about Birdeye?** The only item we do not have right now is the ability to text from a specified name. I would prefer we have that option so patients know it is us and not spam. **What problems is Birdeye solving and how is that benefiting you?** We are using birdeye for reviews and they are already solving the need to grow our GMBs without the manual process of asking patients and uploading lists since they fully integrate with our PM system. ### 27. Valuable Listing Syndication and Review Monitoring with Smart AI Replies **Rating:** 4.5/5.0 stars **Reviewed by:** Lucas L. | Marketing Director, Enterprise (> 1000 emp.) **Reviewed Date:** July 08, 2026 **What do you like best about Birdeye?** Listing syndication and review monitoring, with AI-generated replies. **What do you dislike about Birdeye?** It could be less expensive but it still adds enough value. **What problems is Birdeye solving and how is that benefiting you?** review responses and review aggregation. ### 28. Birdeye Makes Review Monitoring and Customer Responses Fast and Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Mark M. | District Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 16, 2026 **What do you like best about Birdeye?** Birdeye makes it easy to monitor reviews, respond to customers quickly, and track our online reputation in one place. The platform is user-friendly and saves our team a lot of time. **What do you dislike about Birdeye?** At times the notifications and filters can be a little overwhelming, and it can take extra clicks to find exactly what I’m looking for. Overall though, it’s a strong tool for managing reviews. **What problems is Birdeye solving and how is that benefiting you?** Birdeye centralizes our reviews, messaging, and customer feedback into one system. That visibility helps us respond faster, improve service, and protect our online reputation, while saving time for our team. **Official Response from Ciera Saldona:** > We're glad to hear that Birdeye is making it easy for you to monitor reviews, respond to customers, and track your online reputation. We appreciate your feedback about the notifications and filters, and we'll take that into consideration for future improvements. Thank you for using Birdeye to manage your reviews! ### 29. Birdeye Quickly Boosted Our Online Reputation **Rating:** 5.0/5.0 stars **Reviewed by:** Dayna H. | Chief of Staff, Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2026 **What do you like best about Birdeye?** Birdeye has been able to improve our online reputation significantly in such a short amount of time. **What do you dislike about Birdeye?** It's not necessarily something I dislike about Birdeye but rather our system does not integrate directly with Birdeye so the set up process was a bit long but Birdeye's team has been great throughout this process **What problems is Birdeye solving and how is that benefiting you?** Before we were only receiving Google reviews from upset patients. We are now getting multiple, positive Google reviews weekly. ### 30. Everything Centralized in One Easy-to-Navigate Website **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa H. | Marketing Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** April 02, 2026 **What do you like best about Birdeye?** I like that everything is centralized in one website, which makes it easier to find what I need in one place. **What do you dislike about Birdeye?** I dislike that I can’t keep multiple tabs open, and that I have to log in repeatedly. **What problems is Birdeye solving and how is that benefiting you?** We used to have subscriptions to multiple different sites for different functions (like social media posting, local listings, and so on), so it’s really nice that everything is now available in one website. **Official Response from Ciera Saldona:** > We're glad to hear that you find Birdeye's centralized platform helpful for your needs. ### 31. Great Asset to help any Business **Rating:** 5.0/5.0 stars **Reviewed by:** Ginger P. | Legal Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** June 07, 2024 **What do you like best about Birdeye?** Il= love how efficent it is to use and the features it offers to us as a buisness! It is very easy to use and the customer support has been amazing **What do you dislike about Birdeye?** Sometimes it takes a minute for our reviews to show **What problems is Birdeye solving and how is that benefiting you?** It allows us to monitor reviews in a more efficent way so we can then help our clients better **Official Response from Ciera Saldona:** > We're glad to hear that you find our AI review management helpful in staying on top of your reviews! ### 32. Birdeye Review Manor Communities **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** April 15, 2025 **What do you like best about Birdeye?** Overall, it has been a reliable and effective marketing tool that integrates well with our database. It has provided valuable exposure, generated quality leads, and made it easy for prospective residents to find and engage with our communities. **What do you dislike about Birdeye?** The pricing for services is a little on the high end. **What problems is Birdeye solving and how is that benefiting you?** Increasing our community reputation. Increases visibility and traffic online. ### 33. Ease to Use, Quick Responses from Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 12, 2024 **What do you like best about Birdeye?** We use Birdeye for Reputation Management. I like how customizable each business account/automation/template can be. When there is an issue or even just a question, I always receive a response within the week. When I have a question, they supply examples and screenshots to help me. They will call to follow up with me to make sure I receive their emails. **What do you dislike about Birdeye?** The automated response reminder emails are annoying and come too soon and don't give me time to communicate with the client. But I understand they are trying to resolve issues quickly and keep their queues short. I would like notifications when integrations are broken. **What problems is Birdeye solving and how is that benefiting you?** Birdeye allows us to hold customer contacts and reach out to them. We can tell if they received the request, if it was opened. We can respond to reviews right within Birdeye. **Official Response from Ciera Saldona:** > Thank you for sharing your positive experience with Birdeye's customizable features and our responsive support team. We understand your frustration with the automated response reminder emails and the lack of integration notifications. We'll work on addressing these issues to enhance your overall experience with our platform. ### 34. Good tools and a good experience with AI **Rating:** 4.5/5.0 stars **Reviewed by:** Juan Z. | Case Manager, Legal Services, Mid-Market (51-1000 emp.) **Reviewed Date:** December 02, 2025 **What do you like best about Birdeye?** I love the AI and the templates in Birdeye that we can add to the folder. I use the AI to respond to clients more quickly and to address their questions efficiently. The templates are also really helpful for keeping them informed about communications from the department. The initial setup of Birdeye was smooth and straightforward, and it wasn’t difficult at all. **What do you dislike about Birdeye?** The search area sometimes takes longer to find contacts. **What problems is Birdeye solving and how is that benefiting you?** I use Birdeye to improve communication with my clients. The AI helps me manage and send responses quickly, and the templates are especially useful for keeping departmental communications consistent and efficient. ### 35. Easy Multi-Channel Posting With Clear Engagement Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Donna D. | Community Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Birdeye?** I like how easy it is to add media posts to multiple places and see which times get the most engagement from different perspectives. I also appreciate that only 4- and 5-star reviews are shown. **What do you dislike about Birdeye?** If you run a small business, this may feel a bit expensive. **What problems is Birdeye solving and how is that benefiting you?** We can monitor Google reviews and respond to them from a single dashboard. ### 36. Fast, Easy Automations with Great Support and Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Enterprise (> 1000 emp.) **Reviewed Date:** June 09, 2026 **What do you like best about Birdeye?** Automations and ease of use, multiple integrations with different platforms, speed of performance, pricing is decent compared to others, great support that resolves your issues in minutes and Listings AI **What do you dislike about Birdeye?** I would like to have more integrations with different platforms **What problems is Birdeye solving and how is that benefiting you?** Birdeye solves the problem of displaying and getting reviews **Official Response from Ciera Saldona:** > We appreciate your positive feedback about our automations, ease of use, and great support. We are committed to continuously improving our platform, including expanding our integrations with different platforms to better serve your needs. ### 37. Very Practical Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2025 **What do you like best about Birdeye?** All our local listings are in one place that integrates with Google Business Profile, Yelp, Facebook and Bing Places. I do not have to update my listings in 4 different places I can do it all at once. The platform also sends our surveys that give useful customer insights and is very helpful for the nature of our business. Lastly the AI Feature which helps summarize survey insights is really crucial for high level overviews for weekly touch base with the team. The customer support team is very hands on and has quick turnarounds. **What do you dislike about Birdeye?** Escalating issues sometimes take a bit longer to resolve as they are multiple departments that have to tapped to resolve the issue - dependent on the nature of the issue. **What problems is Birdeye solving and how is that benefiting you?** One system that manages reputation management, local listings and can now create brand aligned social content. **Official Response from Ciera Saldona:** > We're glad to hear that you find Birdeye practical and helpful for managing your local listings and customer insights. We appreciate your feedback about the AI feature and our customer support team. ### 38. Customizable Reporting with Clear Visibility Across All Sites **Rating:** 4.5/5.0 stars **Reviewed by:** ale s. | Property Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 06, 2026 **What do you like best about Birdeye?** I like that we can pull reports in customizable ways, and that we also have visibility into all of our sites in one place. **What do you dislike about Birdeye?** I dislike that it seems to not keep my same password for more than a few days and I have to reset it. **What problems is Birdeye solving and how is that benefiting you?** Birdeye is keeping up updated on any reviews we get and makes it very simple to respond and connect with reviewers. **Official Response from Ciera Saldona:** > We appreciate your feedback on the interface and understand the need for smoother organization during onboarding. We are constantly working to improve the user experience and streamline the onboarding process. ### 39. Great Message & Survey Templates, with Room to Grow **Rating:** 3.5/5.0 stars **Reviewed by:** Ayrison H. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2026 **What do you like best about Birdeye?** Templates to send messages and survey templates. The interface is very user friendly. **What do you dislike about Birdeye?** After receiving a referral, it would be great to have a templated thank you message appear when you click "send a thank you note" to the referrer. As well, it would be great to have an "add to CRM" button that immediately ads referrals to your sales pipeline CRM. Or even an integration that automatically puts referrals in your sales pipeline CRM. **What problems is Birdeye solving and how is that benefiting you?** It's an easy place for us to monitor and respond to google reviews. It's an easy place to get customer feedback and respond to them directly. ### 40. Easy to learn and use, great for communicating with pateints and team **Rating:** 4.0/5.0 stars **Reviewed by:** Jenny S. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2023 **What do you like best about Birdeye?** Easy to use! Dependable tool, very easy to communicate with our patients and with our team. **What do you dislike about Birdeye?** We had an issue and we lost all our templates and lost info on previous conversations with our patients and staff. No warning, just shut us down and we lost everything. **What problems is Birdeye solving and how is that benefiting you?** Birdeye is helping us with creating a good communication with our patients and withing our team. **Official Response from Ciera Saldona:** > Hi Jenny, thank you for choosing Birdeye! We are happy to hear that you are finding the texting feature valuable. If you are needing support with your payments link, please reach out to support@birdeye.com for further assistance. ### 41. User-Friendly Tool with Quick Response, Minor Spam Issues **Rating:** 5.0/5.0 stars **Reviewed by:** Magda R. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2026 **What do you like best about Birdeye?** I like that Birdeye is easy to use and they get back to you quickly. I also appreciate that text messages come through seamlessly. **What do you dislike about Birdeye?** I find that some of the reviews or messages that come through seem kinda spammy. **What problems is Birdeye solving and how is that benefiting you?** I find that Birdeye gives my patients comfort by ensuring reviews are genuine. ### 42. Easy to Use, Navigate, and Backed by a Responsive Team **Rating:** 5.0/5.0 stars **Reviewed by:** Kyle P. | sr. Tech system analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2026 **What do you like best about Birdeye?** Easy to use and navigate. The team over there is very responsive and willing to help. They are always looking out for us! **What do you dislike about Birdeye?** so far nothing! I am trying to think of anything but nothings coming to mind.. **What problems is Birdeye solving and how is that benefiting you?** being able to manage all our 3rd parties in place for me personally. My coworker manages most of the review type stuff so i am sure that area is beneficial to her. ### 43. Amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Jodi D. | Legal Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2024 **What do you like best about Birdeye?** Birdeye wonderful. I find it great for our firm because it pulls from Google and Facebook without having to go to each site. You have everything centralized at your fingertips which helps for reviews. **What do you dislike about Birdeye?** There is nothing to dislike. Birdeye has everything at your fingertips. **What problems is Birdeye solving and how is that benefiting you?** There are no problems that we have had with Birdeye. ### 44. Strong products with great integrations **Rating:** 4.0/5.0 stars **Reviewed by:** Bobby D. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 29, 2024 **What do you like best about Birdeye?** Continuous addition of value added products and integrations. Although technical support can be slow sometimes, the people behind the scenese are fantastic and patient. Even when the support isn't as quick as you would like, they are work with you hand in hand to make sure the job gets done right. **What do you dislike about Birdeye?** Cost is high and the contracts would be better month to month. Technical support can be slow. **What problems is Birdeye solving and how is that benefiting you?** Reputation management and simple 2 way text between patients and medical offices. It also helps to keep as many clients in one place as possible for us as an agency. We can manage listings, automate social media posts, and more on top of the services we are already using - all with one vendor. ### 45. Powerful all-in-one platform for businesses looking to elevate their customer experience **Rating:** 5.0/5.0 stars **Reviewed by:** Joanna M. | Regional Property Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2025 **What do you like best about Birdeye?** It’s ideal for property managers, medical practices, and service providers who want to centralize and automate their review and messaging systems. While the cost may be a factor for smaller companies, the return on investment in terms of reviews and customer engagement is significant. **What do you dislike about Birdeye?** Learning Curve: Some users find the advanced features take time to fully learn. **What problems is Birdeye solving and how is that benefiting you?** Multi-Channel Communication: Great for businesses that want to centralize emails, texts, and chats. ### 46. Robust All-in-One Suite Packed with Features **Rating:** 5.0/5.0 stars **Reviewed by:** Kyle K. | Co-Founder & CEO, Marketing and Advertising, Enterprise (> 1000 emp.) **Reviewed Date:** April 24, 2026 **What do you like best about Birdeye?** A robust set of features that lets us provide our clients with everything they need from a single software suite. **What do you dislike about Birdeye?** The lag time between when feature recommendations are accepted as “in development” and when they actually go live and get implemented. **What problems is Birdeye solving and how is that benefiting you?** Automated reputation management through integrations, directory listing management, web chat and two-way texting, plus social media syndication. ### 47. Exceptional Birdeye Support — Smooth Implementation and Proactive CSM Care **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Enterprise (> 1000 emp.) **Reviewed Date:** June 29, 2026 **What do you like best about Birdeye?** The support from the Birdeye team, from implementation through to regular check-ins from our CSM. **What do you dislike about Birdeye?** During implementation, there were occasional bugs in terms of features appearing on our account that were not part of our plan. **What problems is Birdeye solving and how is that benefiting you?** Birdeye is providing us much more granular data on how customers are reviewing our company across online review platforms, and allowing us to track changes over time. ### 48. Birdeye - Easy to use with multiple locations and I love the support they offer. **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah B. | Hospitality Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 26, 2026 **What do you like best about Birdeye?** When you are managing multiple locations and responding to reviews, Birdeye is the best. Its easy to use and you are able to respond to guests in real time. The customer support has been top notch and they've been helpful in managing multiple locations with me. **What do you dislike about Birdeye?** Google reviews have a bit of a delay when responding to reviews now. **What problems is Birdeye solving and how is that benefiting you?** When a guest is trying to reach out to us about an issue with an order I will get an email alerting me to the issue and I'm able to solve it quickly so that we don't lose trust with our guests. ### 49. One-Click Multi-Platform Uploads That Are Fast and Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** July 27, 2026 **What do you like best about Birdeye?** We're able to upload to multiple social media page with one click of a button. Page is easy to navigate and fast. **What do you dislike about Birdeye?** So far no complaints everything seems easy to use **What problems is Birdeye solving and how is that benefiting you?** For Social media post I can post in one shot and not have to enter multiple logins. ### 50. Effortless Review Collection, Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Brent S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2026 **What do you like best about Birdeye?** I like that Birdeye is easy to use, which makes managing reviews straightforward for my home improvement business. The representative who helped me with the installation was very helpful and continues to be supportive beyond the initial signup period. I also appreciate that I can set up campaigns to send review requests for different purposes, which is really handy. **What do you dislike about Birdeye?** I haven’t discovered anything yet and I’m a month in **What problems is Birdeye solving and how is that benefiting you?** Birdeye allows us to reach out to our customers at the right time to seek reviews on Google, the Better Business Bureau, and Facebook. ## Birdeye Discussions - [How do you delete a review you post on this site?](https://www.g2.com/discussions/35410-how-do-you-delete-a-review-you-post-on-this-site) - 7 comments, 2 upvotes - [How can I get 100% of our patients to respond to a review request?](https://www.g2.com/discussions/24847-how-can-i-get-100-of-our-patients-to-respond-to-a-review-request) - 1 comment, 2 upvotes - [What is the best experience management software for small businesses?](https://www.g2.com/discussions/what-is-the-best-experience-management-software-for-small-businesses) - 1 comment, 1 upvote - [Credit Restored](https://www.g2.com/discussions/credit-restored) - 1 comment, 1 upvote - [Why Does Birdeye Refuse to Acknowledge Contract Non Renewals?](https://www.g2.com/discussions/why-does-birdeye-refuse-to-acknowledge-contract-non-renewals) - 1 comment, 1 upvote - [View Birdeye pricing details and edition comparison](https://www.g2.com/products/birdeye/reviews?page=9§ion=pricing&secure%5Bexpires_at%5D=2026-08-02+08%3A19%3A56+-0500&secure%5Bsession_id%5D=edec5d98-521b-4989-8364-d0d8b6cfbe49&secure%5Btoken%5D=6496405e59fc68116578273acaae10c6332f4626a0689d8ab0f33b3b6dd355b0&format=llm_user) ## Birdeye Integrations - [1CoreSolution](https://www.g2.com/products/1coresolution/reviews) - [8am MyCase](https://www.g2.com/products/8am-mycase/reviews) - [AdvancedMD](https://www.g2.com/products/advancedmd/reviews) - [AgencyAnalytics](https://www.g2.com/products/agencyanalytics/reviews) - [Agentforce Marketing (formerly Salesforce Marketing Cloud)](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 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[Vocal Video](https://www.g2.com/products/vocal-video/reviews) - [Weave](https://www.g2.com/products/chasm-weave/reviews) - [WebPT](https://www.g2.com/products/webpt/reviews) - [WelcomeHome](https://www.g2.com/products/welcomehome/reviews) - [Xero](https://www.g2.com/products/xero/reviews) - [Yardi RENTCafe](https://www.g2.com/products/yardi-rentcafe/reviews) - [Yardi Voyager](https://www.g2.com/products/yardi-voyager/reviews) - [Yelp Advertising](https://www.g2.com/products/yelp-advertising/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## Birdeye Features **Email Marketing** - Building and Personalizing Emails - Sending Outbound Emails - Manage Email Deliverability - Automated Email Responses **Online Marketing** - Landing Pages and Forms - Dynamic Content - A/B Testing - Mobile Optimized - Search Tracking and Optimization **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - MMS Marketing - Personalization **Listing Management** - Network Directory - Data Aggregators - Duplicate Monitoring - Optimization **Payment Processing** - Encryption - Credit Card Processing - Mobile Payments - Digital Wallet Integration **Local Search Optimization** - Rank Tracking - Online Listings - Google My Business - Reputation Management - Social Media - Dashboards and Reporting **SEO Auditing & Monitoring** - SEO Alerting - SEO Auditing - SEO Change Tracking - Technical SEO **Content & Collaboration** - Content Calendar - Content Library - Shared Inbox - Approval Workflows - Users and Permissions - Content Creation **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) - Gamification **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Patient-Centered Functions** - Online Presence Management - Patient Feedback Management - Patient Portal - Patient Communications - Integration with Wearables **Responses** - Customization - Control - Route To Human **Collection** - Authentication - Review Forms - Personalization - Engagement - Community Q&A **Feedback Management** - Tagging - Custom Reports and Dashboards **Conversational Platform** - Personalization - Contextual Engagement - Proactive Engagement **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Content Generation - AI Content Creation Platforms** - Output quality - Branding - Performance - Brand Voice Alignment - Multimodal Content Generation - Content Localization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **AI Visibility & Tracking** - AI Mention Tracking - AI Search Ranking Insights **Agentic AI - Customer Advocacy** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance **Agentic AI - SEO Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Review Management** - Adaptive Learning - Natural Language Interaction **Lead Management** - Marketing Lead Database - Data Quality Management - Segmentation - Lead Scoring and Grading - Lead Nurturing - Online Behavior Tracking - Automated Alerts and Tasks - CRM Lead Integration **Social Management** - Social Analytics - Social Publishing - Campaign Optimization - Social Engagement - Social Ads - Campaign Planning - Hashtag Capabilites **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis **Discovery** - Referral Program **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Performance** - Real-Time Updates - Analytics **Administration** - Reporting & Analytics - E-commerce Integration - Processing Fees - POS Integration - Omnichannel - Levels 1 & 2 - Level 3 **SEO Content & Rankings** - Link Building - Keyword Research - SERP Rank Tracking - Localization - Content Insights **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Operations** - Workflow Management - Interoperability - Digital Intake Forms - Engagement Measuring - Patient Satisfaction Management - EHR Integration - IPC Systems Integration **Platform** - Live chat - Integrations - Branding - Analytics - Role-based access - Collection of information **Moderation** - Reviewer Validation - Response Types - Legal Agreements **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Management - AI Content Creation Platforms** - Collaboration - Security and Privacy - Moderation **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Sentiment & Brand Analysis** - AI Sentiment Monitoring - AI Hallucination Detection **Campaign Management** - Program Management - Event / Webinar Marketing - Calendaring - Budgeting **Platform** - Internationalization - User, Role, and Access Management - Performance and Reliability - Reporting and Dashboards - Mobile User Support **Reporting** - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring **Insight** - Monitoring - Adoption Insight - Engagement Analysis ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **SEO Reporting** - Competitor Analysis - Data Visualization - Custom Reports - White Label **Payment Options** - Multi-Currency - Online payment portal **Use Cases** - E-commerce - Retail - Customer Service **Feedback Sources** - Online Reviews - Surveys - Customer Service Channels **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Competitive Benchmarking** - Industry AI Sentiment Benchmarking - Competitor AI Presence Comparison **Agentic AI - Social Media Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Content Operations - AI Content Creation Platforms** - Distribution Integrations - Workflow Management - Asset & Content Management **Social** - Social Listening - Social Sharing - Social Campaigns - Social Media Engagement - Social Media Advertising **Mobile** - Mobile Optimization **Security** - POS Verification **SMS Platform** - Reporting - Automation - White Label - Text-to-Landline - Short Codes - API Integration **Administration** - Incentives - Syndication - Insights - Content - Sampling **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **AI Content Optimization** - Semantic Optimization for AI Models - AI-Driven Content Recommendations **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Conversational Marketing** - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Decision Making **Enterprise Governance - AI Content Creation Platforms** - Content Moderation - AI Disclosure - Security & Privacy **Reporting & Analytics** - Basic Reporting - Web Analytics - ROI Analytics - Revenue Analytics - SEO / Keyword Analytics **Platform** - Multichannel Sharing - Content Distribution **Platform** - Accounting integration - E-commerce Integration **Display Options** - Badges - Widgets - Integration & APIs - Marketing **Reporting & Alerts** - Real-Time AI Mention Alerts - AI Visibility Reporting **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Performance and Reliability - Output Document Generation **Generative AI** - AI Text Generation **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **AI Automation - SMS Marketing** - AI SMS **Agentic AI - Marketing Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **AI Content Generation - SMS Marketing** - AI SMS **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications ## Top Birdeye Alternatives - [SOCi](https://www.g2.com/products/soci/reviews) - 4.5/5.0 (4,493 reviews) - [Reputation](https://www.g2.com/products/reputation/reviews) - 4.5/5.0 (2,405 reviews) - [HighLevel](https://www.g2.com/products/highlevel/reviews) - 4.6/5.0 (634 reviews)