Birdeye Reviews & Product Details

Before Birdeye our google and facebook reviews were really low. This affected our visibility on google and other search platforms. Birdeye has helped us in our ranking in google as well as other social media platforms. About 90% of our patients find us by searching for a Pediatric Dentist near them. We have a lot of new patients state they have read our reviews on google or social media platforms. Review collected by and hosted on G2.com.

I don't have any complaints about this company. They do a great job! Review collected by and hosted on G2.com.

I've been using Birdeye for about five years now, and it has truly helped shape our customer service while making our lives so much easier. It's an indispensable tool for our daily business operations, one we didn't even know we needed until we had it, and I still haven't used it to 100% of its capabilities. One of the biggest benefits for me is privacy. Birdeye lets me maintain excellent client relations and keep communication lines wide open without ever having to give out my personal cell phone number. It has completely transformed my sales process, because I can collect payments securely through the platform anytime and anywhere, so I'm able to lock in a sale no matter where I am. Even when our power goes out at work and we can't use the CC machine, this has saved me many times. Remote payment taking is hands down the best option for me. I also really like being able to navigate clients directly through our website while texting with them, guiding them through pages and closing the sale right then, which has been huge for my closing rates. The mental separation is helpful too, since if I choose to be off or on vacation, a client can still reach out and someone else can work with them. I've had too many times where I missed a personal text or call, and now someone can schedule a delivery or answer a quick question while I'm not 100% checked in. It helps with customers who like to text instead of calling, so they can send issues, questions, and pictures and know it'll go through. I've been on vacation the last two weeks, my clients asked for ETA updates, someone jumped in to answer them, and I added an internal note to thank that person, and the client still thinks it's me. It's been very helpful to see what's been asked and done at the end of the day. It also holds all the old history for the client and full conversations, and questions from our website get directed to us as the store. We switched from Podium mainly because of pricing. Other than being new, the setup was simple. If you want an elevated way to work your clients while remote, I can't recommend Birdeye enough, and I'd rate it a 10 out of 10 to recommend. Review collected by and hosted on G2.com.

{"Only issue that i have is sometime the invoice number glitches, and you have to open the number options between each number. The invoice number every time i have to type a number on the app, it make you change from keyboard to number pad between each and every number.","I sometimes don't like that the whole store keeps seeing the sale while I'm working with the client.","I also don't like people seeing my whole conversation with the client, it can get personal sometimes.","The app/payment can be down so we can't accept payments on the app; I have to log in to the web instead.","Onboarding was hectic — newer people and older people that aren't tech savvy were having a hard time. It was simple just annoying for me.","Unfortunately our Birdeye isn't connected to our CRM.","Visibility/permission controls are limited: once something is assigned to someone it becomes available to the whole store, and there's no easy way to set work days/hours or reset visibility when someone leaves."} Review collected by and hosted on G2.com.

The interface is intuitive and easy to learn. Integrations via the Birdeye API, which allow us to pull data directly into our business data environment in Big Query, have been smooth. Overall performance of the Birdeye UI is snappy, and filtering through reviews is quick. Understanding our customers' opinions on our outlets is well worth the cost of admission. Birdeye support is amazing; they answer quickly and concisely. The AI features and stock reporting allow our non-technical stakeholders to understand sentiment around their outlet and easily compare reviews in pre- and post-change periods. Review collected by and hosted on G2.com.

I dislike the "Archived" review features. Once a review is pulled down from the site where it was posted, it becomes archived and effectively hidden. I would still like to see those reviews and be able to follow up on the points they raise. Review collected by and hosted on G2.com.

Birdeye makes it easy and convenient to see all of your business reviews, all at once on all the platforms - and responding to them so simple and fast! And the platform is easy to learn and navigate. The AI tools are so nice to have - when time is often not on your side, Birdeye is a major timesaver. I have been super pleased with Birdeye for our hospital - and for saving me time! Review collected by and hosted on G2.com.

The AI generated responses are a great way to launch a more pesrsonalized response to our reviews, but I wouldn't use them without editing them. They feel a little stiff and forced/like ai is responding to someone's review - which I for sure want to avoid. I still like using it as a backbone to craft my response's over not having it at all. Review collected by and hosted on G2.com.

I love the automation of reputation management as well as the detailed reporting on reviews, rankings of our google locations, and AI performance. We utilize Listings, Reviews, Social, and Search AI and integrate directly into our EHR, AdvancedMD. This allows for simple, automated imports of new clients as well as automated review requests. Our Listings tool allows us to track pertinent keywords across SERP, Maps, and more. The software works extremely well with very little downtime. When there are minor issues, support is responsive and helpful.

I didn't expect our business location rankings to improve so quickly on the maps - this has helped our business generate more leads in new areas of service. Review collected by and hosted on G2.com.

The only downside to utilizing Birdeye, in my opinion, is that it can often develop quickly and new features are deployed often - leaving a rapidly changing interface that requires constant upkeep to manage. Review collected by and hosted on G2.com.

What I like best about Birdeye is that it brings the entire guest experience into one platform. It makes it easier to manage online reputation, generate more reviews, communicate with guests through text and web chat, and gain actionable insights from feedback. I especially appreciate how it helps businesses identify trends, respond quickly to guest concerns, and use real customer sentiment to improve operations and strengthen brand loyalty. Review collected by and hosted on G2.com.

I wouldn't say there's anything I dislike about Birdeye. Like any platform that's continuously evolving, there are times when certain features or enhancements take a little longer to roll out than I'd like. Occasionally, our operational needs outpace what's currently available, but I see that as part of a growing product rather than a drawback. Overall, I've had a great experience with the platform and appreciate that it's consistently improving based on customer needs. Review collected by and hosted on G2.com.

I manage more than 35 individual social media accounts by myself which was a complete time suck everyday. With Birdeye, I not only have reduced that time from hours to minutes daily, it comes with all the reporting and optimization metrics I need to report upward and improve performance quickly. Review collected by and hosted on G2.com.

Only thing I would use daily that is not available is a quick way to easily send a single review directly to someone within my company via email should they need to take immediate action. Currently I need to snip it and paste into Outlook. Review collected by and hosted on G2.com.

I like how user-friendly the interface is, and I also appreciate the fact that their team is very helpful and proactive in making sure we're using its features to their fullest extent. The initial setup was really easy and self-explanatory, and the walkthrough process was really simple. It runs quickly and seamlessly, so I've had no issues with its overall performance. Review collected by and hosted on G2.com.

I feel like there are still some features missing, like uploading documents and videos to the survey responses. I also wish the survey features were more robust, like adding a question to the pre-existing survey without removing the already configured display logic. Review collected by and hosted on G2.com.

Birdeye did an amazing job during onboarding. They worked side by side with my team to make sure our account was configured correctly, and that we felt confident in how to use the tools included in our subscription. They also continued to follow up and offer support throughout the process.

The UX is intuitive, and it’s easy to navigate the platform and understand the reports we’re looking at. We were able to set up pre-written responses for different types of reviews, which has been a helpful time-saver, and the AI tool for writing responses has also been useful for my team.

In the near future, we’ll be integrating our outreach workflows with our HubSpot account. That should be an excellent time-saver and will help us track which accounts have received a text or email asking them to leave a review. In the meantime, we appreciate the flexibility to do manual uploads.

Pricing was reasonable for the solution. Overall, the platform is working exactly as we expected: our online reviews are increasing, and we’re able to keep up with the higher volume even with a small team. We are very pleased with the performance of Birdeye. Review collected by and hosted on G2.com.

At this time, there are no complaints. We’re meeting the goals we set for onboarding with Birdeye, and everything is on track so far. Review collected by and hosted on G2.com.

The AI integration has made inclusion inside of AI generated SERPs has improved my ability to report on AI visibility to my clientele. Review collected by and hosted on G2.com.

Again, a broad, easily accessible change history on an account by account basis to track dates and times of changes and when pushes occur. Review collected by and hosted on G2.com.