--- title: Birdeye Reviews meta_title: 'Birdeye Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 4189 reviews by the users' company size, role or industry to find out how Birdeye works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 4189 scale: '5' date_modified: '2026-07-26' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Birdeye Reviews **Vendor:** Birdeye **Category:** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 4,189 ## About Birdeye Birdeye builds AI agents for multi-location brands — trusted by the largest enterprise brands globally, including Sutter Health, Aspen Dental, Sun Auto and Caesars Entertainment. We give you AI coworkers at every location — for marketing, operations, and customer experience — that do the jobs your business needs done by employing multiple agents that work together to win AI visibility, convert demand, and deliver a consistent customer experience. AI Coworkers → Do the Jobs Jay (marketing), Robin (operations), and Myna (customer experience) own the work across your locations — from AI search visibility, reviews, listings, and social, to front desk and appointment booking, to surveys, ticketing, and insights. You're not buying features. You're adding AI staff to every location. So the work gets done at every location — without stretching your team thinner. Agents → Do the Work Each coworker employs multiple agents that work together to complete a job. The way those agents work is what makes us different. Most software tells you what's happening; our agents decide what to do — and do it, with your approval. They consolidate every signal across every location, whether it lives in Birdeye or one of your 3,000+ integrations; reason with your brand voice and industry context; and act — together — to drive the outcome. So one review, one campaign, one missed call becomes a finished outcome, not a task sitting in a dashboard. Enterprise-Ready → Built for Scale SSO, audit logging, HIPAA, SOC 2, and GDPR. Role-based access, tiered approvals, and location-level reporting give corporate and local teams the control they need. So you stay in control while AI handles execution across hundreds of locations. With teams across the U.S., U.K., Australia, and India, Birdeye is redefining how enterprises win locally at scale. ## Birdeye Pros & Cons **What users like:** - Users find Birdeye incredibly **easy to use** , appreciating the intuitive setup and seamless navigation for managing reviews. (1019 reviews) - Users value the **ease of use** of Birdeye, finding navigation and review management straightforward and efficient. (1009 reviews) - Users value the **user-friendly review management** features of Birdeye, enhancing communication and reputation effortlessly. (851 reviews) - Users commend the **excellent customer support** from Birdeye, ensuring smooth integration and great success in implementation. (720 reviews) - Users appreciate the **ease of use and convenience** of Birdeye, especially for managing reviews and patient communication. (589 reviews) - Reviews (540 reviews) - Centralized Reviews (497 reviews) - Review Increase (475 reviews) - Efficiency (398 reviews) - Customer Service (385 reviews) **What users dislike:** - Users note the **missing features** in Birdeye, wishing for integration with TikTok and other enhancements. (232 reviews) - Users note that Birdeye's **slow UI and AI improvements needed** impact efficiency and customer service experience. (158 reviews) - Users find it **confusing to manage reviews** effectively due to integration and dashboard usability issues. (158 reviews) - Users note a **learning curve** with Birdeye's interface that may challenge those less familiar with technology. (139 reviews) - Users find the **limited features** of Birdeye lack comprehensive tools and integrations needed for a better experience. (138 reviews) - Users face **integration issues** with Birdeye, leading to implementation challenges and inadequate customer support capabilities. (122 reviews) - Limitations (118 reviews) - Users find **reporting issues** arise when real-time updates are lacking, leading to potential duplication of efforts. (117 reviews) - Poor Customer Support (114 reviews) - Users find Birdeye to be **expensive** without significant downsides, but the AI chatbot's complexity handling could improve. (102 reviews) ## Birdeye Reviews ### 1. Centralized Management with Adaptable Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2026 **What do you like best about Birdeye?** I think my favorite thing with Birdeye is how adaptable it is. I can really work with each of our clients to make sure that Birdeye is built in a way for them to use it within their specific business processes. The way it's set up, you can really tailor it to different clients and companies, so it's not a super difficult transition for them to integrate it into what they’re already doing. **What do you dislike about Birdeye?** One of the biggest things I would love to see in Birdeye is automatic sitemap updates. It would be great if, when there's a shift in the sitemap, it automatically updates. Also, getting more and newer information onto the web chat would improve it, so responses can be better. **What problems is Birdeye solving and how is that benefiting you?** I find Birdeye centralizes my client management for messages, reviews, and social media sharing. It boosts client engagement with drip campaigns and an AI web chat, simplifying my workflow. ### 2. Birdeye’s Fast, Responsive Development Keeps Us Moving **Rating:** 4.5/5.0 stars **Reviewed by:** Nolan P. | Director, Online Reputation & Data Management, Enterprise (> 1000 emp.) **Reviewed Date:** February 19, 2026 **What do you like best about Birdeye?** The greatest advantage I've seen with Birdeye, compared to their competitors, is their responsiveness to client needs. Their development cycles are very fast, taking a few weeks, rather than months. Also, their platform interface has a modern look and feel and is intuitive to use. Their rapid integration of AI features and tools is also a critical success factor. **What do you dislike about Birdeye?** They are still working on user-driven custom reporting. **What problems is Birdeye solving and how is that benefiting you?** We use Birdeye to manage more than 4,000 healthcare locations and providers. Birdeye's ability to push location data to Google, Apple Maps, etc, as well as pull in customer reviews across all those entities, allow us to manage everything in a single dashboard. Trying to manage all this without that is madness. Birdeye's integrated AI tools are also helping us understand how our locations and providers are showing up in AI search engines and how we can improve our visibility, reputation, and rankings to better serve our patients. **Official Response from Ciera Saldona:** > We're glad to hear that Birdeye is helping you manage your healthcare locations and providers effectively. We're committed to continuously improving our platform, including user-driven custom reporting, to ensure that you have the tools you need to succeed. ### 3. Birdeye Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Rona M. | Virtual Assistant Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** April 17, 2023 **What do you like best about Birdeye?** Their customer service is timely and responsive to my concerns about their product features. They also have launched social media management where all of our social media accounts are integrated in one location, schedule post. They also have their own AI that helps us generate images and social media post. It also suggest post depending on the keyword or topic of your choice. Great review platform that auto responds to your reviews. We have more than 300 reviews and sometimes it's hard to reply to those reviews, but Birdeye helped us in crafting responses to those reviews. **What do you dislike about Birdeye?** The webchat plugin is a bit heavy for website load. **What problems is Birdeye solving and how is that benefiting you?** Campaign issues like integration to and from our CRM. **Official Response from Ciera Saldona:** > Thank you for leaving us a review, Rona! ### 4. Highly recommended for any business looking to streamline their review management process! **Rating:** 5.0/5.0 stars **Reviewed by:** Danielle H. | Marketing Manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 18, 2025 **What do you like best about Birdeye?** What I like best about Birdeye is how simple it makes something that could easily feel overwhelming. Having one login where I can see and respond to all of our reviews in one place is a game changer. I don’t have to bounce between platforms or worry that I missed a Google or Facebook review. Everything is centralized, organized, and easy to manage, which saves me a ton of time. I also really love the AI response feature. It helps me craft thoughtful, professional responses quickly without sounding robotic. It gives me a strong starting point that I can personalize, which is especially helpful on busy days when I still want to make sure every client feels acknowledged. The built in prompts are another huge bonus. They take the guesswork out of responding and help ensure consistency across all of our replies. It makes it easy to stay on brand and make sure every review, whether it’s glowing or constructive, gets a timely and polished response. Overall, Birdeye has streamlined our entire review management process and made it so much more efficient. It helps us stay engaged with our clients while saving time, which is exactly what we need. **What do you dislike about Birdeye?** One thing I dislike about Birdeye is the limitation on AI response attempts. I wish we had more than five chances to generate responses, especially when trying to fine tune the tone. A lot of the AI replies feel very similar, even when using the regenerate option, so having more variety or additional attempts would make the feature even more helpful and dynamic. **What problems is Birdeye solving and how is that benefiting you?** Birdseye is saving me time by not having to log onto different platforms each day to manage reviews. ### 5. Birdeye Streamlines Reviews and Social Media with Powerful AI Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Kelly B. | Sr. Practice Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2026 **What do you like best about Birdeye?** We’ve had an excellent experience using Birdeye across our dental practices. It has become an essential platform for monitoring and responding to patient reviews, as well as managing social media across multiple locations. The ability to publish content to all platforms from one centralized dashboard has significantly streamlined our workflow and improved consistency in our online presence. The AI-powered features for both review responses and social media content have been especially valuable. They help our teams respond promptly, professionally, and thoughtfully, while still allowing for personalization when needed. This has enhanced patient engagement while maintaining efficiency. **What do you dislike about Birdeye?** At times, we’ve experienced occasional disconnects between Birdeye and our servers. However, this has largely been related to our internal systems rather than an issue with Birdeye’s platform itself. When these situations arise, their support team is highly responsive, proactive, and helpful in resolving matters quickly. Overall, their customer service and willingness to assist have made any minor technical challenges easy to manage. **What problems is Birdeye solving and how is that benefiting you?** Overall, Birdeye has brought a high level of automation to processes that were previously time-consuming. As a result, our teams spend less time managing reviews and social posts and more time focusing on patient experience and practice growth. It has been a highly positive addition to our marketing and operations strategy. **Official Response from Ciera Saldona:** > We're thrilled to hear that Birdeye has had such a positive impact on your dental practices! It's great to know that our platform has streamlined your workflow and improved consistency in your online presence. We appreciate your feedback and look forward to continuing to support your teams. ### 6. Birdeye Makes Online Reputation Management Easy and Insightful **Rating:** 5.0/5.0 stars **Reviewed by:** Marcella H. | Senior Property Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 01, 2026 **What do you like best about Birdeye?** What I like most about Birdeye is how easy it makes managing our online reputation. The platform streamlines review collection, allows us to respond quickly to residents, and gives clear insights that help improve our overall customer experience. **What do you dislike about Birdeye?** If I had to mention one area for improvement with Birdeye, it would be that some features take a little time to fully learn. However, once you get familiar with the platform, it becomes an incredibly powerful and efficient tool. **What problems is Birdeye solving and how is that benefiting you?** Birdeye solves the challenge of managing online reputation and resident communication in one centralized platform. Instead of juggling multiple systems, we can easily collect reviews, respond to feedback, and monitor our performance in real time. This has helped us improve resident satisfaction, stay organized, and maintain a strong online presence ### 7. Centralized Reviews That Speed Up Replies and Client Recovery **Rating:** 5.0/5.0 stars **Reviewed by:** Jamie P. | Regional Marketing Director, Enterprise (> 1000 emp.) **Reviewed Date:** June 29, 2026 **What do you like best about Birdeye?** It makes client recovery that much easier by keeping all of our review sources organized in one place, which makes replying quicker and more straightforward. **What do you dislike about Birdeye?** Sometimes our pages disconnect, and we have to submit support tickets to reconnect them. **What problems is Birdeye solving and how is that benefiting you?** We’re listed on several directories, and it’s sometimes hard to keep up with review responses. Birdeye helps us send out review reminders and publicly reply to them, and as a result we’re now one of the most-rated emergency rooms in both San Antonio and Conroe. ### 8. Clean, Time-Saving Platform with Great Support, Messaging, and Payments **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2026 **What do you like best about Birdeye?** It is simple to use, very clean interface. I like the ability to support multiple locations in one spot. CS is also very efficient and easy to communicate with, always available to assist when/if needed. The AI automation saves a lot of time which is very helpful. Of course the review management is a huge plus! It allows an easy transition to our daily workflows, integrating our day to day operations. Messaging hub has been great, allowing for very quick communications via SMS or email. The payment component is also very clean and simple to use. The ability to manually transact as well as send invoices from the selected locations via SMS or email has helped to improve our success and credibility when handling phone sales. **What do you dislike about Birdeye?** Occasionally there are some set backs for payment processing, however majority of time we contributed to user error. In all honesty, I have no true complaints or dislikes. Just minor inconveniences which are typically resolved timely. **What problems is Birdeye solving and how is that benefiting you?** Reputation management as well as efficient day to day operations **Official Response from Ciera Saldona:** > We're thrilled to hear that you find Birdeye simple to use and efficient, with great support and messaging capabilities. Our goal is to make managing multiple locations and day-to-day operations as seamless as possible. We appreciate your feedback! ### 9. I have had a super great experience with Birdeye! **Rating:** 5.0/5.0 stars **Reviewed by:** Megan C. | maintenance scheduler, Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2024 **What do you like best about Birdeye?** It is so helpful for us to contact tenants, and to get feedback from them to see how we are doing as a company! **What do you dislike about Birdeye?** I have not had any big issues, but it does log me out sometimes. **What problems is Birdeye solving and how is that benefiting you?** Birdeye is letting us see what our tenants are happy with, as well as what we are needing to work on. This is super helpful for us to grow as a business. ### 10. Industry Leading Platform that Powers Reviews and Listings Management to Drive Local SEO Success **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** December 03, 2025 **What do you like best about Birdeye?** Our team has found Birdeye's customer support team to be incredibly committed, friendly, and consistent with follow-up when we have questions on listing directory issues. We've been impressed by the dedication and the peace of mind knowing that we can have any concern addressed in a timely manner, and our account rep will be in the loop. We've also appreciated seeing the platform evolve with local AI citation monitoring, and new directories that other competitors don't emphasize. For Apple Business Connect, we've been helping our clients set up their profiles, and facilitate access to delegate to Birdeye, and the Birdeye team has been instrumental in guiding us, so we can more quickly make Apple Maps listing changes via Birdeye! We have done so much already, and are excited by our trajectory once we onboard more client locations. It's only been a handful of months, but we've already accomplished a ton for our clients, and looking forward to what's ahead. **What do you dislike about Birdeye?** One thing we are working on is custom dashboard views for location managers, and we have had a few discussions with our core Birdeye team. There are several options to consider, but limited information is present in the dashboard to preview and experiment with different roles (and what can be limited or hidden from view) without creating another user account. It's a minor inconvenience, and one we'll figure out, but the Birdeye team has been open to working with us, up to and including custom features that the engineering team might consider. We're actively exploring this, but we do appreciate how many options are 'under the hood' for creating custom access for a client location manager. **What problems is Birdeye solving and how is that benefiting you?** Birdeye is such a pivotal tool for our local listings management offering and online reputation management. It helps our team deftly manage listings and review responses across multiple client brands, and helps us save time and be more efficient with our work. We have a diverse range of clients across various industries and sizes, and Birdeye enables us to manage their local SEO footprint with ease. ### 11. Seamless Review Management and Customization **Rating:** 4.0/5.0 stars **Reviewed by:** Julianna M. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Birdeye?** I use Birdeye to easily respond to reviews from all different platforms in one place, which is a game changer for managing the online reputation of our over 300 facilities. I love that there are a ton of different features to help add and track keywords, and the ability to customize anything I want. I created a customized report to send out quarterly to each of our facilities, which is very helpful for tracking progress and making improvements. It's convenient to see which reviews aren't getting responded to and where we need to provide additional support. The option to add response templates for different and specific scenarios that each facility can use with just a click is also great. The initial setup and transition to Birdeye was really smooth and seamless. **What do you dislike about Birdeye?** We're still working on getting the managed business listings portion streamlined. **What problems is Birdeye solving and how is that benefiting you?** I use Birdeye to manage over 300 facilities' online reputations in one place. It helps me customize reports to track progress, ensures reviews are responded to, and provides templates for quick responses. ### 12. Birdeye has been super helpful in bringing in reviews to our business. **Rating:** 5.0/5.0 stars **Reviewed by:** Doran L. | General Manager, Enterprise (> 1000 emp.) **Reviewed Date:** December 18, 2024 **What do you like best about Birdeye?** It makes everything so much more streamlines to see, reply to, and ticket reviews and NPS responses. **What do you dislike about Birdeye?** No downsides I can think of, I love Birdeye. **What problems is Birdeye solving and how is that benefiting you?** Birdeye has made it super easy to know how are clients are feeling and to help bring in additional reviews for our business. It also provides an excellent "middle spot" an opportunity for you to receive and address feedback before it has the opportunity to turn into a negative review. **Official Response from Ciera Saldona:** > We're delighted to hear that Birdeye has been beneficial for your business by making it easy to understand your clients' feedback and bring in additional reviews. Thank you for your kind words! ### 13. Streamlined Patient Reviews, Exceptional Ease of Use **Rating:** 4.5/5.0 stars **Reviewed by:** Shreya J. | Process Associate, Enterprise (> 1000 emp.) **Reviewed Date:** July 22, 2026 **What do you like best about Birdeye?** I like how user-friendly Birdeye is and how it simplifies managing patient reviews and communication. It saves our team time by making it easy to request and manage patient reviews, respond to feedback quickly, and communicate with patients from one centralized platform. This improves both efficiency and the patient experience. The initial setup was super easy, thanks to the good setup help from their team. **What do you dislike about Birdeye?** I havenot experienced any issues yet so nothing as of now. **What problems is Birdeye solving and how is that benefiting you?** Birdeye saves time by streamlining patient reviews, messaging, and reputation management, improving efficiency and the patient experience. It's user-friendly, centralizing communication and feedback response, which is great for our team. ### 14. Automated Review Requests and Responses Made Easy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Warehousing | Enterprise (> 1000 emp.) **Reviewed Date:** July 08, 2026 **What do you like best about Birdeye?** The knowledgeable and patient implementation team. The automated request for reviews and Birdeye responses to them so that everyone is consistently getting a request to review our business and my time is freed up from those tasks. **What do you dislike about Birdeye?** I was told there isn’t written step by step instructions for tasks including items that need to be reviewed and/or completed. Instead there are videos but who wants to take the time to watch a video every time you want to do something until it’s second nature and some items don’t need to be done very often. **What problems is Birdeye solving and how is that benefiting you?** Sending out review requests consistently and responding to reviews and continuously updating social media and AI in real time. ### 15. Streamlined Review Management with Occasional Hiccups **Rating:** 5.0/5.0 stars **Reviewed by:** Dennis M. | Senior Account Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2026 **What do you like best about Birdeye?** I like Birdeye's easy-to-use format. It's pretty well laid out, and I appreciate that it's tied into other review engines like Google. It's like an all-in-one portal, kind of like a hub for all the other review sites, so it's like one and done. This makes everything much more convenient. The initial setup was extremely easy. **What do you dislike about Birdeye?** The one problem I have with Birdeye is when I give a customer a link to leave a review, and then the review doesn't appear on the Birdeye site, even though the customer tells me they've left one. This has happened multiple times where I have to call up Birdeye to find out why the review hasn't shown up. They usually find there's some kind of a block or coding error preventing reviews from going through. It typically takes about a day to fix, after which they send me a different link, and then the reviews generally go through. **What problems is Birdeye solving and how is that benefiting you?** I use Birdeye to build customer trust and convenience by centralizing reviews. It makes customers more inclined to choose us by showcasing positive feedback and lets me manage reviews without visiting multiple sites. ### 16. Essential Tool for Managing Patient Reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Deven S. | Enterprise (> 1000 emp.) **Reviewed Date:** April 24, 2026 **What do you like best about Birdeye?** I really like using Birdeye from a sentiment perspective because it allows us to leverage the AI component to identify positive and negative trends across the board. This has been invaluable for recognizing staff performance, such as being able to see if someone at the front desk isn't doing a great job due to consistent patient complaints. Conversely, it helps us identify facilities where the staff is continuously mentioned positively, allowing us to partner those facilities together. We can have the positive facility's staff train the others to improve service quality. It's been really wonderful having automated review responses, a full library of responses, and criteria that determine which type of response is sent. Birdeye makes it seem as though every response is handwritten, avoiding the impersonal feel of automated canned responses. This capability was lacking in the platform we used before. Plus, the setup was significantly easy, so much so that we could add a new instance and start collecting reviews within one business day. **What do you dislike about Birdeye?** The one thing that could be improved, I would say, is from a reporting standpoint. Every report has to be sent individually. You are unable to bundle multiple reports into one PDF. They have to be sent individually. It would be great if you could say, hey. This facility here are eight different reports, sentiment, overall review, etcetera. In one email versus five. **What problems is Birdeye solving and how is that benefiting you?** I use Birdeye to solicit patient reviews, showcasing our high-quality care at lower costs. It helps highlight management improvements, negotiate contracts, and attract providers by leveraging patient referrals and feedback instead of traditional satisfaction scores. ### 17. Google Reviews! Thank you integrating them. **Rating:** 5.0/5.0 stars **Reviewed by:** Eron P. | Social Media Manager, Enterprise (> 1000 emp.) **Reviewed Date:** January 26, 2026 **What do you like best about Birdeye?** It’s fantastic that my team can collect Google reviews through Birdeye. We switched over from a previous company that didn’t offer or implement that option, and it’s made a real difference for us. Now we use Birdeye for every review. The system easily integrates into our workflow going from start to finish with our clients. When we came on as a company, tech support was good about giving us direction to make the switch easier. **What do you dislike about Birdeye?** The back office feels a bit cumbersome to use. Compared with the previous software, it’s harder to navigate and find what I need. **What problems is Birdeye solving and how is that benefiting you?** We can finally get Google Reviews which is essential to our business. ### 18. Composite Reviews and Bulk Responses Save Me Tons of Time **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** July 19, 2026 **What do you like best about Birdeye?** I like that the composite reviews from multiple sources allow me to get an overall picture of the sentiment and recent reactions to my restaurant. The pre-filled review responses allow me to quickly respond to reviews in bulk, making only the changes I need for a specific review. It really saves me time in ensuring I'm engaging my target customers. **What do you dislike about Birdeye?** It doesn't show me the private notes from guests on OpenTable, just the publicly available messages. If I want to get a total picture of the sentiment, I still need to go review the feedback on OpenTable itself. **What problems is Birdeye solving and how is that benefiting you?** Birdeye is helping streamline my reviews for my business. ### 19. Easy Templates, Simple Scheduled Reports, and Straightforward Excel Setup **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Birdeye?** It’s easy to use. I really like being able to create one template and then reuse it for multiple locations or businesses. The reports are also simple to generate and schedule. We manually send our contact lists each week, and I was surprised by how easy it was to set up our Excel file. I’ve worked with data feeds in the past, and there were always very strict guidelines for headings, file types, and other requirements, but this setup was straightforward. **What do you dislike about Birdeye?** Nothing major yet. We’ve been using it for the past few weeks, and I’m impressed so far. My only complaints are minor—for example, customers sometimes reply to our review-request texts with service requests—but overall it’s not a big issue. I also ran into a problem where multiple locations were defaulting to the same brand, but once we noticed it, it was easy to fix. **What problems is Birdeye solving and how is that benefiting you?** In the past, we tried to get reviews from our customers, but they weren’t very responsive. In just a few short weeks, we’ve received a lot of high-quality, 5-star reviews, even from loyal, long-time customers we had been following up with for reviews. ### 20. Amazing software, customer service and it’s constantly improving! **Rating:** 5.0/5.0 stars **Reviewed by:** Paula N. | Manager, Marketing, Enterprise (> 1000 emp.) **Reviewed Date:** September 26, 2025 **What do you like best about Birdeye?** Our business has been using Birdeye for several years and we've experienced great success with it. We particularly appreciate the Reviews feature, which has played a significant role in supporting our reputation management efforts and has helped us see an increase in both the frequency and quality of our Google reviews. Additionally, the chat widget stands out as an excellent tool that is straightforward and user-friendly for both our customers and prospects, as well as our staff. As of December 2025, we’ve also subscribed to Birdeye’s new SearchAI feature to help us improve our AI search ranking. The interface is user friendly and easy to integrate and implement. Lastly, the customer service and support is outstanding - thank you Birdeye! **What do you dislike about Birdeye?** We’ve had a few issues with reporting and review requests, which were promptly resolved by the Birdeye team. **What problems is Birdeye solving and how is that benefiting you?** Birdeye enables us to connect directly with both our customers and potential customers through webchat, which sees daily engagement from users. This feature allows for immediate communication, offering a more direct alternative to traditional contact forms or email. Additionally, Birdeye supports our efforts to reach out to customers post-purchase, making it easier to encourage them to leave reviews. With the new SearchAI feature, we’re able to improve our visibility and ranking on AI search. ### 21. Birdeye is awesome! **Rating:** 5.0/5.0 stars **Reviewed by:** Kelly T. | Practice Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2023 **What do you like best about Birdeye?** Our results have been great we use them to send surveys to patients and also to text patients, patients state its easy to use, customer service is great, although we dont need them very often because the product just works and has no issues. Would highly recommend! **What do you dislike about Birdeye?** Haven't found anything yet! Everything has been great! **What problems is Birdeye solving and how is that benefiting you?** Getting google reviews, also allows us to text patients. The Google reviews have upped our patient volume. **Official Response from Ciera Saldona:** > Thank you for your review, Kelly! ### 22. Birdeye Boosted Our Google Reviews and Patient Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon F. | Appeals Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2026 **What do you like best about Birdeye?** I love being able to communicate directly with our patients through Birdeye. I’ve also noticed a big increase in positive Google reviews since using it. **What do you dislike about Birdeye?** There isn’t a way to let patients who aren’t in our database contact us and schedule new patient appointments. Birdeye is great, but it doesn’t allow us to collect all the information we need to set up a new patient appointment. **What problems is Birdeye solving and how is that benefiting you?** Not having to send patients Google review links myself is a big plus. Birdeye handles that automatically, which is a huge stress relief. ### 23. AI-Powered Customer Interaction, Needs Prompt Reminders **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2026 **What do you like best about Birdeye?** I like that Birdeye reminds me when I need to review a customer's response, which is really helpful. I go in and use the AI feature some of the time for this. Also, the initial setup was pretty easy because I was given good directions by the corporate group, which was very helpful. **What do you dislike about Birdeye?** I get a response that I'm late replying to a review, but it might not be accurate. I go in and check regularly, yet it doesn't appear there are any new reviews. Then I'm reminded that I'm late, and I find a review that needs a response, but it might be two or three days old. I've checked inbetween that time, so I know it's not that old. I don't think I'm reminded promptly. **What problems is Birdeye solving and how is that benefiting you?** Birdeye solicits reviews and lets me respond to them, so I don't have to seek reviews on my own. ### 24. The key to productivity! **Rating:** 5.0/5.0 stars **Reviewed by:** Jenna P. | Digital Customer Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** October 19, 2024 **What do you like best about Birdeye?** The seamless integration, functionality, and ease of use make Birdeye a key part of our daily success. The entire Birdeye team, from our dedicated account rep to the customer support and IT teams, is always responsive and helpful if issues or questions arise. Implementing Birdeye was easy and quick; we had support from day one. **What do you dislike about Birdeye?** They recently restructered their reporting and it is now very difficult to navigate and manipulate. **What problems is Birdeye solving and how is that benefiting you?** Birdeye solved the problem of having multiple review platforms to manage, and they streamlined it all into one platform. They also streamlined our reporting and review request processes. Their support team is very responsive, and our account rep responds almost immediately when we reach out. **Official Response from Ciera Saldona:** > Thank you for your kind words! We're delighted to hear that Birdeye has been easy to implement and has provided the support you needed from day one. We're committed to providing a seamless experience for our users. ### 25. Convenient and Effective, But CRM Integration Needs Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Kaylee W. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Birdeye?** I like that our attorneys can be out in the field and use the Birdeye app to send review requests while right in front of the client. It gives us the opportunity to be directly with a client when someone in the office might be unable to send a request in that moment. I appreciate the app because it gives the client the opportunity to be in a good mindset directly after something happens in their matter, and our attorney can make sure they fill it out right then and there. I would say using Birdeye is very convenient because if someone leaves a review on the weekend, we can still get the notification and respond promptly. It's been nice to have such a great team to help navigate any questions. **What do you dislike about Birdeye?** Sometimes the CRM integration can be a lot. We don't always have someone to send a review to with how cases work out time-wise. So when it gets disconnected, it's a process to get it all back up and running which can be inconvenient with how busy our office is. We can't always step away to do a call. **What problems is Birdeye solving and how is that benefiting you?** I use Birdeye for Google reviews and automatic Facebook posts. It helps us get notifications for reviews to respond quickly, shows activity with good reviews on Facebook, and lets attorneys send review requests directly to clients. ### 26. Great user experience. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** January 26, 2026 **What do you like best about Birdeye?** It has many features for reviewing and leaving reviews. It is easy to handle, practical, and very functional. It connects well with other applications and tools. Its performance is optimal. As for the price, it is worth having such a comprehensive tool. The support is good and efficient. AI will always be an additional tool that can maximize the use of any application. **What do you dislike about Birdeye?** Perhaps minimize the menus or put small explanatory boxes for each function. It is sometimes confusing. **What problems is Birdeye solving and how is that benefiting you?** Offer solutions for the rapid compilation of data and interactions with other applications, it has a wide range of functions that can be used from beginners to advanced users. ### 27. Versatile Platform with Excellent Support **Rating:** 4.5/5.0 stars **Reviewed by:** Sammy M. | Lead Client Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2025 **What do you like best about Birdeye?** I really like that Birdeye is so diverse with many different options available. It's not a cookie-cutter solution, and I appreciate being able to personalize the platform and its use for each specific user. The process to gain reviews is much more efficient, and they really offer a variety of options because every business is a bit different. The support system is really great, and there are options for QR codes. The ease of setup is great, with support always available to answer any questions we have. They have a really amazing team, making the setup smooth. **What do you dislike about Birdeye?** I think the only thing I can really think of that comes to mind are being notified when things break down. That's an inevitability. It's gonna happen at one point or another, but I want to know when a client's integration breaks down as soon as it happens. I don't want to find out a month later and find out that reviews haven't been getting sent out. I mean, right now, it's simply not happening at all. A notification maybe should happen within the platform itself, maybe I should get notified as the person that manages that account. **What problems is Birdeye solving and how is that benefiting you?** Birdeye makes gaining reviews efficient and offers diverse, customizable options to fit different business needs. Their support is great, ensuring smooth setup and personalized experiences for clients. I rate it a nine out of ten for its effectiveness. ### 28. Great for Client Reputation Management! **Rating:** 5.0/5.0 stars **Reviewed by:** Sammi V. | Senior Client Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2024 **What do you like best about Birdeye?** My company primarily uses Birdeye for online review/reputation management. We find the responsiveness of people writing reviews to be much higher than on our own. The customer support team is very responsive. Whenever I have an issue or question arise, I have an answer back shortly. My clients really appriciate the ease of integration as well. The clients we have that use the system really enjoy it. Many of them have very busy day to day lives and are turned off by the idea of sending out review requests. Becasue of this, they are always pleasently surprised when they learn how easy the system is to use and how frequently they can send out reviews. Implementing Birdeye into their routine has been seamless. Even the clients who are not integrated and manually enter names for reviews, find the process easy. There are a bunch of other features related to reviews that make the system great as well such as replying to reviews, adding widgets to your website, etc. One of my favorites is the addition of AI. Makes responding to reviews super quick! My clients have really enjoyed this feature as well and have actually been responding to them themselves. **What do you dislike about Birdeye?** When updates come out, I don't get notified. **What problems is Birdeye solving and how is that benefiting you?** The Birdeye system helps me get my clients reviews. This plays a big part in Local SEO which is something we work on for them. It will always be a huge factor Google looks at when ranking a business on Google. We have seen tons of success using Birdeye for this reason. ### 29. Birdeye Reviews Generator **Rating:** 4.5/5.0 stars **Reviewed by:** Stephen R. | Client Advisor, Enterprise (> 1000 emp.) **Reviewed Date:** May 13, 2021 **What do you like best about Birdeye?** I really like that the BirdEye review generator system is automated and makes it easy to setup and for our clients' patients to leave reviews. Every one of our clients has received more reviews once we set up the BirdEye system than from whatever they were using before. **What do you dislike about Birdeye?** I don't like that the review request emails say they're from BirdEye instead of from the practice directly. And I wish it was easier to control how much time allowed passes between review requests. **Recommendations to others considering Birdeye:** take advantage of getting help from account rep **What problems is Birdeye solving and how is that benefiting you?** We're increasing the number of reviews for our clients, and it's easier for them to see and manage the reviews and the related reports. **Official Response from Caroline Martinez:** > Thank you for being a Birdeye Partner. We appreciate you sharing your feedback! ### 30. Organized Data and Messaging That Makes Customer Complaints a Breeze **Rating:** 5.0/5.0 stars **Reviewed by:** Christian G. | Community Engagement Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** January 23, 2026 **What do you like best about Birdeye?** The data collected is very organized and easy to use for valuable improvements in business. Customers appreciate being able to connect with us via a messaging software and it makes resolving customer complaints a breeze. **What do you dislike about Birdeye?** There aren't many downsides, but if I had to mention one I would say that there are certain things you can see on mobile that you can't see on the desktop view. **What problems is Birdeye solving and how is that benefiting you?** Birdeye makes it easier than ever to review multiple platforms at once and hear from all customers in an organized and concise way. The analytics, dashboard, and overall flow of Birdeye cuts out the need to have dozens of tabs open to sort through customer reviews. This makes it much easier to navigate customer complaints and positive reviews. ### 31. A Game-Changer for Growing Client Reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Lori A. | Practice Manager, Enterprise (> 1000 emp.) **Reviewed Date:** January 30, 2026 **What do you like best about Birdeye?** Birdeye has been an incredibly valuable tool for our practice. Since implementing the platform, we’ve seen a noticeable increase in the number of reviews from our clients. The automated messages are clear, user-friendly, and make it easy for our clients to share their experiences. One of the features we appreciate most is the tools available to help us respond to both positive and constructive feedback with thoughtful, professional responses, which has strengthened our communication and online presence. Overall, Birdeye has supported both our team and our clients by making the review process simple and accessible. It has played an important role in helping us grow our reviews, strengthen client relationships, and expand our client base. **What do you dislike about Birdeye?** We haven't come across any dislikes with Birdeye. **What problems is Birdeye solving and how is that benefiting you?** Manually asking every client for a review is time-consuming and easy to forget, especially in a busy hospital. Birdeye solves this with automated outreach, so requests go out consistently without adding extra work for your team. **Official Response from Ciera Saldona:** > Thank you for your feedback! We're glad to hear that the automated messages and response tools have made it easy for your clients to share their experiences and for your team to engage with feedback. We appreciate your support! ### 32. Streamlining Our Senior Living Marketing **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole R. | Managing Director of Marketing, Enterprise (> 1000 emp.) **Reviewed Date:** February 19, 2025 **What do you like best about Birdeye?** At the end of 2024, our team at Arrow Senior Living onboarded with Birdeye, and the experience has been great which helps as everyone we have worked with is super friendly and personable. Everyone has been incredibly responsive, ensuring a successful transition from our previous platform that we used for some time. What I like best about Birdeye is that is user-friendly and provides outstanding reporting tools, making it easier to track and act on reviews, surveys, and overall reputation and social management. As a senior living provider like us, online reputation and customer view points are critical to our success now and as we continue to build in the future. Overall, I think Birdeye's tools empower us to proactively manage all of our communities' brand perceptions, engage with prospects, and ultimately drive better results in an efficient way. This is just the start and we are so looking forward to seeing continued value from this partnership! As of 2026, we have added on Search AI and we couldn't be more excited to jump in and use this addition. We already use Birdeye every day and now will be spending even more time in it! It's going to be monumental. **What do you dislike about Birdeye?** There's nothing I dislike about Birdeye. **What problems is Birdeye solving and how is that benefiting you?** From a marketing perspective bringing in leads for the Sales team; I think that Birdeye is helping us create a more streamlined and data-driven approach, which for us is very beneficial as it directly impacts occupancy and brand trust for all of our senior living communities that we manage at Arrow Senior Living Management. ### 33. Simple & Quick Review Management **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley A. | Marketing Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 11, 2025 **What do you like best about Birdeye?** Birdeye is a fantastic platform! It’s very easy to use and makes managing multiple locations feel seamless. The reporting dashboards are straightforward to navigate, highly customizable, and they give me exactly the insights I need. On top of that, being able to set up automated reports saves me time and helps me stay informed without extra effort. The AI tool also makes responding fast and effortless. **What do you dislike about Birdeye?** The only downside is that there’s currently just one notification setting (daily, weekly summary, etc.). I’d really appreciate more flexibility—like getting immediate notifications for negative reviews so we can address them right away, while still receiving a weekly summary of positive reviews broken down by location. There are work-arounds, but aside from that, I don’t have any complaints. **What problems is Birdeye solving and how is that benefiting you?** Birdeye has helped us streamline and centralize review management across multiple locations, which saves us time and keeps our approach to customer feedback consistent. It also makes it easier to respond quickly to negative experiences before they escalate, helping protect our reputation while improving overall client satisfaction. ### 34. Effortless Reputation Management and Seamless Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Sue L. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Birdeye?** I use Birdeye for reputation management and appreciate its ability to request reviews in a fast way. The bulk import for GBP and healthcare optimization is great, especially since we have a business with 50+ locations, allowing us to optimize all of them at once. Birdeye even creates healthcare sites for locations that don't have them, which is incredibly helpful. This feature helps my team and me save time. I also find Birdeye's setup very easy, even with our large business scale. We switched from BrightLocal and Rater8 to Birdeye because it offers easier setup and more integrations. The support received from the Birdeye team during the setup process was great. **What do you dislike about Birdeye?** I would like to use the same bulk optimization for images, that would be perfect. **What problems is Birdeye solving and how is that benefiting you?** I use Birdeye for reputation management. It requests reviews quickly, optimizes numerous business locations at once, and helps create healthcare sites, saving my team time. ### 35. One Step Feedback Management **Rating:** 5.0/5.0 stars **Reviewed by:** Sean W. | Hospital Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 20, 2024 **What do you like best about Birdeye?** I like that I get notifications and can manage feedback from multiple places all through Birdeye. The AI help with writing responses is also very cool! The mobile app is also very convenient for staying on top of reviews and responing in a timely manner **What do you dislike about Birdeye?** I have not encountered any problems with birdeye **What problems is Birdeye solving and how is that benefiting you?** Birdeye is helping us solicit reviews. Birdeye also makes it easy to respond to feedback (positive and negative). **Official Response from Ciera Saldona:** > It's great to hear that Birdeye is helping you solicit reviews and making it easy to respond to feedback. We aim to provide a comprehensive solution for managing your online reputation. ### 36. Simple, Clear, and Easy to Navigate **Rating:** 4.0/5.0 stars **Reviewed by:** Katie M. | Marketing Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** July 23, 2026 **What do you like best about Birdeye?** I appreciate the simplicity of the application. It’s very clear and easy to navigate. **What do you dislike about Birdeye?** There have been glitches with our website descriptions. It gets switched with other offices within the company which can be frustrating. **What problems is Birdeye solving and how is that benefiting you?** It helps us keep track of any and all customer feedback. We are able to read anything that our patients recommend or need so we can make a change. ### 37. Great way to strengthen your SEO **Rating:** 5.0/5.0 stars **Reviewed by:** Steven B. | Dentist, Enterprise (> 1000 emp.) **Reviewed Date:** June 24, 2020 **What do you like best about Birdeye?** Birdeye has allowed me to broaden my presence on the web in order to attract more patients through reviewd. **What do you dislike about Birdeye?** There is nothing that I dislike about Birdeye. **Recommendations to others considering Birdeye:** It is money well spent in order to improve you social presence. **What problems is Birdeye solving and how is that benefiting you?** I have a difficult time asking patients to review my office/work. BirdEye has allowed me to garner reviews in a timely/beneficial way through my patients. ### 38. Straightforward Client Reputation Management Made Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Drew P. | Agency Principal, Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2026 **What do you like best about Birdeye?** Managing client reputations is straightforward, and both aggregating reviews and responding to them are very simple and easy to handle. **What do you dislike about Birdeye?** Every new feature seems to require additional fees, and their contract terms feel a bit aggressive. **What problems is Birdeye solving and how is that benefiting you?** We manage reviews, local listings, and social media for a ton of clients, and out of all the tools we’ve used in the past (including reputation.com, chatmeter, and vendasta), Birdeyde is by far the best. ### 39. Simple, User-Friendly Dashboard That Makes Everything Easy to Find **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** January 29, 2026 **What do you like best about Birdeye?** Ease of use: So far, it’s been very user-friendly. Everything I need to access is clickable directly from the main dashboard. The layout feels simple and straightforward, without coming across as complex. It was easy to implement into our day-to-day process. There are several features you can access which really allows you to see anything and everything you need without missing anything. **What do you dislike about Birdeye?** If I had to critique anything, I’d say the layout could be more aesthetically pleasing to the eye and feel a bit more polished. That said, the functionality is what matters most, and it delivers where it counts. **What problems is Birdeye solving and how is that benefiting you?** It allows us to maintain a more streamlined process for monitoring reviews and keeping everything organized, so feedback and responses don’t get missed. It also makes it easier to see what we’re doing well and where we could improve—not only from our perspective, but also for potential residents who rely on reviews to support their home search. ### 40. Effortless Posting with Minor Speed Hiccups **Rating:** 5.0/5.0 stars **Reviewed by:** Amareannah W. | Social media manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Birdeye?** I use Birdeye to post on social media, get reviews in one place, and pull reports. I love how everything is pretty self-explanatory, which makes it easy to post and check reviews. I value how quick I can respond to DMs, approve posts, and post on there myself. It makes things easier since everything is pretty self-explanatory. **What do you dislike about Birdeye?** The speed of the app. It can be slow at times. **What problems is Birdeye solving and how is that benefiting you?** I use Birdeye to post on social media, get reviews in one place, and pull reports. It makes approving posts and responding to DMs easy. I love how everything is self-explanatory, simplifying tasks and centralizing our needs into one platform. ### 41. Birdeye Makes Multi-Location Review Management Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2026 **What do you like best about Birdeye?** Birdeye simplifies everything about managing online reviews. The biggest win for us is the multi-location feature. We can monitor reviews, respond, and track performance for all our locations from a single dashboard. No more jumping between accounts. The templates are another huge plus. We have consistent brand messaging, but we can still customize them so responses don’t feel robotic. **What do you dislike about Birdeye?** Glitches can happen at times but overall support is very responsive and we rarely have issues. **What problems is Birdeye solving and how is that benefiting you?** We’re responding faster, getting more reviews, and it’s much easier to keep our brand reputation consistent across locations. Overall, if you manage reviews for multiple locations, Birdeye is worth it. ### 42. Texting inquiring applicants or current tenants! **Rating:** 5.0/5.0 stars **Reviewed by:** Grace C. | Receptionist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2023 **What do you like best about Birdeye?** It is super easy to use, always smooth with no issues or glitches! It is so handy and an easy way to contact applicants and tenant without any hassle! **What do you dislike about Birdeye?** It signes me out everytime, but I understand for security purposes! **What problems is Birdeye solving and how is that benefiting you?** Quickly being able to contact individuals instead of waiting on the phone, or leaving voicemails! It helps the porcess move faster and easier! ### 43. User-Friendly Templates Make Review Responses Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Shea P. | Regional Marketing Director, Enterprise (> 1000 emp.) **Reviewed Date:** June 12, 2026 **What do you like best about Birdeye?** Very user friendly and the built in templates make responding to reviews so easy! And it's also very easy to train other employees how to use it. **What do you dislike about Birdeye?** Sometimes our connected pages will get disconnected for no reason and we have to submit a ticket to get it fixed. **What problems is Birdeye solving and how is that benefiting you?** We get a lot of reviews from patients so it helps us keep up with responding to those reviews and we also can send out reminders for patients to leave reviews and that is great! ### 44. A good resource for listings, rep mgmt, & social. | Update 2026 : Some issues with support. **Rating:** 4.0/5.0 stars **Reviewed by:** Erica M. | Associate Director of Branding and Communications, Hospital & Health Care, Enterprise (> 1000 emp.) **Reviewed Date:** May 02, 2024 **What do you like best about Birdeye?** I use Birdeye for social media, listings and reputation management. It has been wonderful to be able to pull all of these different functions into one centralized locations. Our team appreciates a single login to manage these platforms, which can be unwieldy without a platform like this. We use the Birdeye platform daily, and it is a key tool for the work we do. The integrations and automations that come with Birdeye are also incredibly useful. Generally, we have found the functions to be superior to other options we've used in the past. The insight tools for reputation management have been particularly exciting for our team. We appreciated the customer support during implementation of review generation setup as well. We have also appreciated support in developing new reports and addressing issues that come up. We also appreciate that Birdeye allows us to stay compliant with privacy regulations necessary to achieve these goals in our industry. ----- Review update (Jan 2026): Over time we have continued to enjoy many things about Birdeye but have also experienced some issues. See the rest of the review for details. **What do you dislike about Birdeye?** Birdeye's social media management platform feels like there could be significant refinement, Bulk posting is somewhat unweildy. We have seen some improvements from the development team since adding this service on, so I have hope that there will be further improvement over time. There have been a number of errors we have experienced with the social platform, and while most have these been resolved some of the resolutions took a bit longer than we had hoped. The reporting features in Birdeye are a bit less customaizable for social media than other platforms our team has tried. The basic reporting is there, but there's a lot to be desired when it comes to detailed engagement metrics and customizability. There are several other areas of reporting that we have found lacking as core functions of Birdeye, but we have appreciated support in developing these. Two other functional areas our team wishes were available in the platform are: social ad management and more detailed local search ranking data with extended keyword tracking. ------ Review update (Jan 2026): As stated, over time we have continued to enjoy many things about Birdeye but have also experienced some issues. There are times when our customer support team feels less than helpful. There are some reports that we require that are not in-platform, so we worked with the customer support team to build these in a more manual way. Unfortunately that process has been fraught with issues including several instances where the reports were not completed on time as discussed, delaying our ability to report out critical information to the team. There are also times where we've asked for something to be completed by our support team and have been assured the in-platform edits would be handled only to discover later they had not been. When starting with Birdeye we were assured that the support would be a core differentiator against other vendors we had used. In some ways, that has been accurate but we have encountered far too many issues with the team not setting things up correctly, not answering questions accurately on lisitngs topics they should be experts in, and needing to be prompted many times to complete tasks they have agreed to complete. **What problems is Birdeye solving and how is that benefiting you?** Birdeye takes the difficult task of managing over 50 locations worth of online listings and social media profiles and makes it significantly easier and less time-consuming to make updates, post content, and improve our online presence. The review generation, insights function, and automated responses allow us to understand client experience at a new level and ensure that issues are addressed by the correct team. For a consolidated social media, online listings and reputation management platform it's the best I've used to date. Birdeye also allows us to stay compliant with privacy regulations necessary to acheive these goals in our industry. **Official Response from Ciera Saldona:** > Thank you for sharing your positive experience with Birdeye! We're glad to hear that our platform has been instrumental in streamlining your daily tasks and providing valuable insights for reputation management. We understand your feedback on the social media management platform and reporting features, and we're committed to making ongoing improvements to meet the needs of our users. ### 45. Effortless Social Media Management and Review Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** November 06, 2025 **What do you like best about Birdeye?** Birdeye has lots of amazing features that help to bring everything together in one place for your business. It's easy to use and easy to learn. I specifically love the ease of seeing all of our reviews and social media statistics for our clients all in one place. All of the new AI features are very helpful and make our day to day tasks much easier! **What do you dislike about Birdeye?** Birdeye can be a little glitchy at times, but the support team usually comes through and helps resolve it. I also wish that when I’m creating social media posts, it would automatically pull in any pictures or featured images from links I paste into the post builder, instead of making me upload them manually. **What problems is Birdeye solving and how is that benefiting you?** Birdeye helps us not only generate unique social media content, but also support our clients’ SEO through reputation and listing management. We can send review requests to recent clients and then respond to those reviews, all in one place, which keeps the whole process organized and easy to manage. ### 46. Best ALL-IN-ONE customer feedback service available! **Rating:** 5.0/5.0 stars **Reviewed by:** Sara H. | Customer Experience Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2022 **What do you like best about Birdeye?** My only complaint is that their integration capability with custom apps is rather limited. **What do you dislike about Birdeye?** Their own website support bot is a fully functional AI assistant and what the client gets is nothing compared to that. **Recommendations to others considering Birdeye:** Use it to the maximum! **What problems is Birdeye solving and how is that benefiting you?** My main problem was having to log in to multiple different platforms to respond to reviews. When all your reviews and communication are in one spot, it saves you a ton of time. **Official Response from Ciera Saldona:** > Hi David! We love that Birdeye can be the platform where all of your tools are in one location! So Thrilled you have been able to enjoy our plateform at its full potential! Thanks so much for being a Birdeye customer! ### 47. Transparent Reviews and Flexible Tools for Customer Communication **Rating:** 4.5/5.0 stars **Reviewed by:** Kenon F. | Director of New Store Openings, Enterprise (> 1000 emp.) **Reviewed Date:** January 26, 2026 **What do you like best about Birdeye?** I love the transparency around reviews, the easily adaptable tools that let me communicate directly with our customers, and the fact that I can create and send review requests. It also provides the data I need to better train and mentor my employees. **What do you dislike about Birdeye?** I don’t have the ability to easily remove reviews when they appear on the wrong office pages or when they’re clearly fraudulent. I also wish there were a smoother, more direct way to communicate with the right contacts so a review can be removed. **What problems is Birdeye solving and how is that benefiting you?** Currently, the main problem that Birdeye solves for us is providing a direct-to-customer link for negative reviews. When a customer is upset, they’re less likely to answer the phone if we reach out to them directly. By utilizing Birdeye, we’re able to communicate with the customer in a way that feels like a third party, which helps us address and handle both negative and positive situations appropriately. ### 48. Great time-saver for multi-location management: All reviews are now managed in one place on Birdeye **Rating:** 5.0/5.0 stars **Reviewed by:** Rebecca W. | Marketing Director, Enterprise (> 1000 emp.) **Reviewed Date:** January 26, 2026 **What do you like best about Birdeye?** Birdeye has been easy to use and even easier to implement. We use Birdeye daily to manage reviews for all of our locations in one place which saves us several hours each week and ensures no customer review is missed. Their customer support is very helpful with the initial setup. They train your team on how to use the platform, and they follow up regularly with recommendations to improve your account and help you get the most out of your subscription. We also appreciate the number of features, especially automated reporting that keeps our team up to date, and the easy integrations that make multi-location review management much smoother. **What do you dislike about Birdeye?** The only downside is cost, especially when pricing is per location. That said, Birdeye does make it easy to choose only the products you actually need, so you’re not paying for a bunch of extras you won’t use. If you’re selective about features, you can tailor the subscription to what benefits your business most. **What problems is Birdeye solving and how is that benefiting you?** Birdeye has made review management so much easier for our multi-location business. Instead of jumping between multiple platforms, we can manage everything in one place, which saves us several hours every week. It also helps ensure every customer gets a response and no reviews are missed. The automated reporting for these reviews also keep our team up to date on customer feedback across locations. ### 49. The Best One-Stop-Shop for All Things Review Management! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** January 23, 2024 **What do you like best about Birdeye?** Birdeye is so easy to use and there are so many different features that you have access to that makes implementing a review strategy easy. You can manage reviews manually or through the ease of integration, with the support of their customer service team. I use it every day! **What do you dislike about Birdeye?** There is nothing I dislike about Birdeye. If I run into any issues, I can easily reach out to customer support and they help to provide solutions promptly. **What problems is Birdeye solving and how is that benefiting you?** Birdeye helps to solve issues related to online reputation management by making it easy for businesses to foster a positive relationship with their clients so that they feel moved to share a testimonial about their experience. ### 50. Effortless Review Management with Intuitive Reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Valerie P. | Executive Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** December 23, 2025 **What do you like best about Birdeye?** The platform is easy to use and makes responding to our reviews very easy. The reporting for surveys is very beneficial to our practice. Most importanly, customer service is top notch! Any time I reach out to our Karan, for whatever I need, he gets back to be quickly and is very efficient! **What do you dislike about Birdeye?** Sometimes the AI generated responses are repetitive, however our rep showed me how to use the AI so this does not happen anymore. **What problems is Birdeye solving and how is that benefiting you?** Birdeye helps us with the surveys and reviews. It is so important to the practice to get patient feedback for their experience with us. ## Birdeye Discussions - [How do you delete a review you post on this site?](https://www.g2.com/discussions/35410-how-do-you-delete-a-review-you-post-on-this-site) - 7 comments, 2 upvotes - [How can I get 100% of our patients to respond to a review request?](https://www.g2.com/discussions/24847-how-can-i-get-100-of-our-patients-to-respond-to-a-review-request) - 1 comment, 2 upvotes - [What is the best experience management software for small businesses?](https://www.g2.com/discussions/what-is-the-best-experience-management-software-for-small-businesses) - 1 comment, 1 upvote - [Credit Restored](https://www.g2.com/discussions/credit-restored) - 1 comment, 1 upvote - [Why Does Birdeye Refuse to Acknowledge Contract Non Renewals?](https://www.g2.com/discussions/why-does-birdeye-refuse-to-acknowledge-contract-non-renewals) - 1 comment, 1 upvote - [View Birdeye pricing details and edition comparison](https://www.g2.com/products/birdeye/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-26+01%3A23%3A22+-0500&secure%5Bsession_id%5D=a10e66af-01ee-4085-8d1d-4d40fef397c4&secure%5Btoken%5D=73e7bfb7e7f2ec5cbb106eabcd3b63b51ff8eaea63e89f6ef13fed219ad9733d&format=llm_user) ## Birdeye Integrations - 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[Valant](https://www.g2.com/products/valant/reviews) - [Vocal Video](https://www.g2.com/products/vocal-video/reviews) - [Weave](https://www.g2.com/products/chasm-weave/reviews) - [WebPT](https://www.g2.com/products/webpt/reviews) - [WelcomeHome](https://www.g2.com/products/welcomehome/reviews) - [Yardi RENTCafe](https://www.g2.com/products/yardi-rentcafe/reviews) - [Yardi Voyager](https://www.g2.com/products/yardi-voyager/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## Birdeye Features **Email Marketing** - Building and Personalizing Emails - Sending Outbound Emails - Manage Email Deliverability - Automated Email Responses **Online Marketing** - Landing Pages and Forms - Dynamic Content - A/B Testing - Mobile Optimized - Search Tracking and Optimization **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - MMS Marketing - Personalization **Listing Management** - Network Directory - Data Aggregators - Duplicate Monitoring - Optimization **Payment Processing** - Encryption - Credit Card Processing - Mobile Payments - Digital Wallet Integration **Local Search Optimization** - Rank Tracking - Online Listings - Google My Business - Reputation Management - Social Media - Dashboards and Reporting **SEO Auditing & Monitoring** - SEO Alerting - SEO Auditing - SEO Change Tracking - Technical SEO **Content & Collaboration** - Content Calendar - Content Library - Shared Inbox - Approval Workflows - Users and Permissions - Content Creation **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) - Gamification **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Patient-Centered Functions** - Online Presence Management - Patient Feedback Management - Patient Portal - Patient Communications - Integration with Wearables **Responses** - Customization - Control - Route To Human **Collection** - Authentication - Review Forms - Personalization - Engagement - Community Q&A **Feedback Management** - Tagging - Custom Reports and Dashboards **Conversational Platform** - Personalization - Contextual Engagement - Proactive Engagement **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Content Generation - AI Content Creation Platforms** - Output quality - Branding - Performance - Brand Voice Alignment - Multimodal Content Generation - Content Localization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **AI Visibility & Tracking** - AI Mention Tracking - AI Search Ranking Insights **Agentic AI - Customer Advocacy** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance **Agentic AI - SEO Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Review Management** - Adaptive Learning - Natural Language Interaction **Lead Management** - Marketing Lead Database - Data Quality Management - Segmentation - Lead Scoring and Grading - Lead Nurturing - Online Behavior Tracking - Automated Alerts and Tasks - CRM Lead Integration **Social Management** - Social Analytics - Social Publishing - Campaign Optimization - Social Engagement - Social Ads - Campaign Planning - Hashtag Capabilites **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis **Discovery** - Referral Program **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Performance** - Real-Time Updates - Analytics **Administration** - Reporting & Analytics - E-commerce Integration - Processing Fees - POS Integration - Omnichannel - Levels 1 & 2 - Level 3 **SEO Content & Rankings** - Link Building - Keyword Research - SERP Rank Tracking - Localization - Content Insights **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Operations** - Workflow Management - Interoperability - Digital Intake Forms - Engagement Measuring - Patient Satisfaction Management - EHR Integration - IPC Systems Integration **Platform** - Live chat - Integrations - Branding - Analytics - Role-based access - Collection of information **Moderation** - Reviewer Validation - Response Types - Legal Agreements **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Management - AI Content Creation Platforms** - Collaboration - Security and Privacy - Moderation **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Sentiment & Brand Analysis** - AI Sentiment Monitoring - AI Hallucination Detection **Campaign Management** - Program Management - Event / Webinar Marketing - Calendaring - Budgeting **Platform** - Internationalization - User, Role, and Access Management - Performance and Reliability - Reporting and Dashboards - Mobile User Support **Reporting** - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring **Insight** - Monitoring - Adoption Insight - Engagement Analysis ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **SEO Reporting** - Competitor Analysis - Data Visualization - Custom Reports - White Label **Payment Options** - Multi-Currency - Online payment portal **Use Cases** - E-commerce - Retail - Customer Service **Feedback Sources** - Online Reviews - Surveys - Customer Service Channels **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Competitive Benchmarking** - Industry AI Sentiment Benchmarking - Competitor AI Presence Comparison **Agentic AI - Social Media Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Content Operations - AI Content Creation Platforms** - Distribution Integrations - Workflow Management - Asset & Content Management **Social** - Social Listening - Social Sharing - Social Campaigns - Social Media Engagement - Social Media Advertising **Mobile** - Mobile Optimization **Security** - POS Verification **SMS Platform** - Reporting - Automation - White Label - Text-to-Landline - Short Codes - API Integration **Administration** - Incentives - Syndication - Insights - Content - Sampling **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **AI Content Optimization** - Semantic Optimization for AI Models - AI-Driven Content Recommendations **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Conversational Marketing** - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Decision Making **Enterprise Governance - AI Content Creation Platforms** - Content Moderation - AI Disclosure - Security & Privacy **Reporting & Analytics** - Basic Reporting - Web Analytics - ROI Analytics - Revenue Analytics - SEO / Keyword Analytics **Platform** - Multichannel Sharing - Content Distribution **Platform** - Accounting integration - E-commerce Integration **Display Options** - Badges - Widgets - Integration & APIs - Marketing **Reporting & Alerts** - Real-Time AI Mention Alerts - AI Visibility Reporting **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Performance and Reliability - Output Document Generation **Generative AI** - AI Text Generation **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **AI Automation - SMS Marketing** - AI SMS **Agentic AI - Marketing Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **AI Content Generation - SMS Marketing** - AI SMS **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications ## Top Birdeye Alternatives - [SOCi](https://www.g2.com/products/soci/reviews) - 4.5/5.0 (4,492 reviews) - [Reputation](https://www.g2.com/products/reputation/reviews) - 4.5/5.0 (2,405 reviews) - [HighLevel](https://www.g2.com/products/highlevel/reviews) - 4.6/5.0 (633 reviews)