Birdeye Reviews & Product Details

Birdeye builds AI coworkers for multi-location brands — trusted by the world's largest enterprise brands, including Aspen Dental, Sun Auto, and Caesars Entertainment. We give you AI coworkers at every location, across marketing, operations, and customer experience, that own the jobs your business needs done: winning AI visibility, booking appointments, and driving consistent CX. AI Coworkers → Own the Jobs Jay (marketing), Myna (operations), and Robin (customer experience) own the work across your locations — from AI search visibility, reviews, listings, and social, to front desk and appointment booking, to surveys, ticketing, and insights. An agent carries out an action, but it doesn't own an outcome. A coworker holds a job. Agents give you capacity; coworkers give you ownership. Your team manages three coworkers instead of thirty agents — and the work gets done at every location, without stretching anyone thinner. Agents → Do the Work Each coworker orchestrates multiple agents that work together to complete a job, and how those agents work is what makes us different. Most software tells you what's happening; ours decides what to do and does it. That runs on BirdAI, our Agent OS: it consolidates every signal across every location, whether it lives in Birdeye or one of your 3,000+ integrations; reasons with your industry, brand, and location context, backed by 13 years of multi-location data infrastructure; and acts — autonomously or with a human in the loop, your call per workflow. So one review, one campaign, one missed call becomes a finished outcome, not a line item in a dashboard. Enterprise-Ready → Built for Scale SSO, audit logging, HIPAA, SOC 2, and GDPR. Role-based access, tiered approvals, and location-level reporting give corporate and local teams the control they need — so you stay in control while AI handles execution across hundreds of locations. With teams across the U.S., U.K., Australia, and India, Birdeye serves multi-location brands in healthcare, dental, restaurants, financial services, auto, retail, and property management.

Seller

Birdeye

Discussions

Birdeye Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Lokendra Khandelwal

Used by Self-Employed and 2 others

Beta

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

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Birdeye Integrations

(116)

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Sydney V.

Communications Specialist

Small-Business (50 or fewer emp.)

Originally submitted 5/27/2026

"Helpful Integrations, Strong Performance, and HUGE Time Saver"

5/5

What do you like best about Birdeye?

The integrations across so many different platforms has been a game changer for our social media and review engagement. Another aspect that has saved us a great deal of time is being able to manage and automate office listings, marketing posts, review responses, etc. for several locations at once. Review collected by and hosted on G2.com.

What do you dislike about Birdeye?

It would be incredible if Birdeye could feed updated information back into our scheduling software. For example, if an email bounces back as non-deliverable, I’d love for it to be flagged or marked in some way so our team knows to update it the next time we interact with that client.

The only other thing I haven’t loved is that, when we were interested in adding mass texting capabilities, we discovered our initial integration wasn’t sufficient. We tried to update our integration using an SFTP file transfer; however, there wasn’t a quick or simple way to filter the necessary data from our software into the correct format to support further integration. Review collected by and hosted on G2.com.

What problems is Birdeye solving and how is that benefiting you?

Birdeye has given our seven locations the ability to consolidate social media, email campaigns, review requests, and online inquiries/leads in one place. It saves us hours each week by automating review requests nightly, letting us create social media posts and schedule them across multiple platforms for all locations at once, and enabling us to communicate with online inquiries/leads in real time. It's easy to use and is customizable to fit our needs. Review collected by and hosted on G2.com.

Christine S.

Accounts Receivable

Mid-Market (51-1000 emp.)

Originally submitted 6/9/2026

"Birdeye Streamlines Patient Review Outreach with Smooth Integration and Responsive Support"

5/5

What do you like best about Birdeye?

It has been a great tool for automatically reaching out to patients and encouraging them to leave reviews, while seamlessly displaying those reviews across our various platforms without requiring our team to manually enter patient information, log into multiple systems, or create posts highlighting top reviews. The integration process was smooth and worked seamlessly with all of our existing systems.

Additionally, whenever we encounter an issue or need assistance troubleshooting, the support team is easy to reach and provides prompt, helpful resolutions.

One feature we particularly appreciate is the ability for patients to provide private feedback about their experiences if they are not comfortable posting a public review. This allows us to address any concerns directly, improve their experience, and make their next visit even better. Overall, it has been an efficient and valuable tool for both patient engagement and practice growth. Review collected by and hosted on G2.com.

What do you dislike about Birdeye?

There is not much that I do not like about Birdeye. The only thing that I would like to make easier is to block or remove patients that we would not like to receive a review message. Review collected by and hosted on G2.com.

What problems is Birdeye solving and how is that benefiting you?

They are making sending campaigns or massive emails/texts for upcoming promotions that we are offering easier to do and allowing us to add more information and allowing AI templates to help us get started in what we are wanting to display. I love how they helped solve our problem of when and what we are posting where with their Social AI calendar. Is has helped us have all of our information in one spot and see all of our offices and platforms in one area. Review collected by and hosted on G2.com.

Moriah N.

Administrative Specialist

Mid-Market (51-1000 emp.)

10/14/2026

"Easy-to-Use Review Management with AI Responses and Scheduled Reporting"

5/5

What do you like best about Birdeye?

I like that it allows to post responses across several platforms, now has an AI feature when I just want a quick response I don't have to think about, I like that I can tailor auto responses based off the rating, and I like that it is easy to use. There are also several tools such as a data keeping, graph making, and I can send reports to myself with a designated time frame and delivery frequency. Review collected by and hosted on G2.com.

What do you dislike about Birdeye?

I don't like that sometimes the reviews that need responses sometimes seem to pop up later than the review date that it was written. I also don't like that sometimes it takes time to remove reviews that a review may have removed on a certain platform and no longer require a response. Review collected by and hosted on G2.com.

Angie S.

Director of Marketing

Enterprise (> 1000 emp.)

Originally submitted 12/5/2025

"Amazing Team and Affordable Products—A Winning Combination!"

5/5

What do you like best about Birdeye?

So many things! Great products, affordable, and best of all every person I've worked with on the birdeye team is amazing! Review collected by and hosted on G2.com.

What do you dislike about Birdeye?

Not a dislike, but it would be cool if we could set NPS surveys to go to the foreman on the account so they get their feedback as soon as it pops into birdeye. Review collected by and hosted on G2.com.

Taylor P.

Property Manager

Enterprise (> 1000 emp.)

Originally submitted 9/9/2024

"Great Product for Reviews Online Presence"

4.5/5

What do you like best about Birdeye?

We really like how easy Birdeye is to use, especially when it comes to managing and responding to reviews. Being able to push consistent business information across multiple websites is also a major value for us. Birdeye’s customer service has been excellent—they’re responsive and always make sure everything is handled correctly. Overall, the platform offers a great balance of ease of use, strong support, and several genuinely useful features. We had it up and running in about two weeks, and now we use Birdeye every day. Review collected by and hosted on G2.com.

What do you dislike about Birdeye?

My biggest concern is how quickly the AI world is changing and how hard it can be to stay on top of everything. Integration was also a bit of a hurdle; it took extra effort on my end to get everything set up properly and running smoothly. Review collected by and hosted on G2.com.

Response from ciera saldona of Birdeye

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We're pleased to hear that Birdeye has been beneficial for centralizing your review management and page responses. We appreciate your feedback about our customer service and are committed to providing excellent support. We understand your concern about pricing and would be happy to explore options to ensure you are getting the best value for your investment.

Eddie S.

Vice-President

Enterprise (> 1000 emp.)

10/22/2026

"Birdeye Makes Social Responses Effortless with Smart Automation and Helpful Support"

5/5

What do you like best about Birdeye?

The best part about Birdeye is its ability to automate responses and let us set up company-wide templates with triggers. The UI is simple to understand and navigate, and it’s very user-friendly. It really gives the impression that I have an entire social media team responding to everything. The staff is responsive and helpful whenever we run into an issue, and they make onboarding new locations very easy. Its integration with multiple listing platforms is also extremely helpful. Review collected by and hosted on G2.com.

What do you dislike about Birdeye?

While Birdeye is a very useful tool, with the growing availability of AI, Birdeye’s pricing may start to become a barrier to entry. Review collected by and hosted on G2.com.

Paula E.

Director, Memory Care Wellness

Enterprise (> 1000 emp.)

10/11/2026

"Welbie Makes Calendar Planning Simple, Fast, and Worth the Investment"

5/5

What do you like best about Birdeye?

I love being able to track everything I’m planning on my calendar in one place. The interface is very simple to use, and I can quickly find what I need to build out my monthly calendar without any hassle. The website is fast, and support is easy to reach with a quick response time. Overall, Welbie is one of the platforms I genuinely feel my company has spent money well on. Review collected by and hosted on G2.com.

What do you dislike about Birdeye?

Sometimes printing is a little tough getting all my text to fit into the calendar box. But I always manage after a few tries here and there. Review collected by and hosted on G2.com.

What problems is Birdeye solving and how is that benefiting you?

Unlike the traditional Outlook calendar, Birdeye makes it much easier for me to create calendar events for my residents, print them out, and share them with my team. It has improved our productivity, and now no one can say they didn’t see the calendar or any updates, because everything is tracked in real time. Review collected by and hosted on G2.com.

Michael C.

Manager

Mid-Market (51-1000 emp.)

10/8/2026

"Birdeye Automates Patient Reviews with Smooth CurveHero PMS Integration"

5/5

What do you like best about Birdeye?

Birdeye is helpful because it helps ask all of our patients for a review automatically after they've come in for their visit. It saves us time and money because we don't need to do these tasks manually. The AI generated response helps save time from having to respond to each review manually. Birdeye's integration with CurveHero's PMS is not only useful but also performs well. Their customer support is fast and responsive. Pricing is reasonable and we feel like we're receiving a quality product. Review collected by and hosted on G2.com.

What do you dislike about Birdeye?

The mobile app has a bit of a lag to it, so improving the speed would help with the experience. Side menus expand when click on the menu and it creates some confusion. Responding via AI response has an extra step I feel like is unnecessary - it should just be a one step quick response. Review collected by and hosted on G2.com.

Tracy W.

Veterinary Practice Manager

Small-Business (50 or fewer emp.)

Originally submitted 11/18/2024

"Birdeye for reviews and referals"

4.5/5

What do you like best about Birdeye?

I absolutely love that I don't have to go to every website to find my reviews. It is easy to find all my reviews and reply to each one from one site. I use, almost exclusively, the AI tools to assist in my responses. Review collected by and hosted on G2.com.

What do you dislike about Birdeye?

I don't see any downsides. It's easy to use and keeps me organized. I wish the AI tool would give me more unique responses, but that is minimal. Review collected by and hosted on G2.com.

What problems is Birdeye solving and how is that benefiting you?

The time it takes to find and respond to every review. Birdeye puts all of my reviews in one site that I can see and reply to each one. The AI interface for replying to the reviews is so helpful and saves me a ton of time. It seamlessly integrates into my social media sites to also post positive reviews. I have also just started using the referral part. It is going very well so far. I can see and analyze each time a client refers someone else. These referral alerts are key to recognizing those clients that are engaged with our company. Review collected by and hosted on G2.com.

Mary R.

Internet Marketing Manager / SEO Consultant

Enterprise (> 1000 emp.)

Originally submitted 2/20/2021

"Birdeye is not just a Review Software! It's innovative platform offers powerful marketing tools."

5/5

What do you like best about Birdeye?

From our first interaction with Birdeye, our conversations were very thorough and the reps were extremely helpful and kind. The Birdeye interface is user-friendly and includes lots of interesting options, and it continually offers upgrades. Navigating through the interface is straightforward, for the most part. When I do have questions, our team is very responsive! Honestly no other vendor is as responsive as Birdeye is!

Each team at our 11 transmission shops has fully embraced the software, and we've seen our reviews increase by approximately 406%. Birdeye's leadership / customer service team is always very responsive, friendly, and happy to review/implement modifications I've recommended, if possible. The AI options are wonderful as it provides really cool options, and are extremely user-friendly! These AI options save lots of time! Would definitely recommend this software to anyone who needs help getting and managing reviews, as well as popular business listings!!

We send out text review requests daily!

Each of our 11 locations has its own requirements, and most already use software with overlapping features—so we don’t use every option offered. Birdeye continues to be on the cutting edge of adding new features. I've been honored to help 'test' a few features and provide them valuable feedback. If you don't have time to keep up with online Marketing, Birdeye fills that void by offering add-ons that make reporting and online marketing easier to manage! Review collected by and hosted on G2.com.

What do you dislike about Birdeye?

The AI review response suggestions could be improved by including keyword phrases to help with “Google Juice,” and by adding the city within the response. For example: “Our transmission shop in Memphis TN.”

The “Listings AI” is about 85% ineffective for our business. We are not an “auto repair shop,” and most of the suggestions aren’t relevant to what we do. That said, it did bring attention to places where an alternate URL was listed, and we were able to correct that, which was helpful.

The “reports” feature is confusing—especially the section that shows the number of email messages sent. For our company, that number always seems off. There are also too many columns, and the labels are very confusing. Renaming more of the columns in a more user-friendly way would help a lot. I often have to reach out to customer service because the column names are not truly indicative of what stat they’re providing (at least to me).

IF Yelp ever allowed Birdeye to include their reviews, without paying, it would be nice! We don’t get enough Yelp reviews to justify paying—and most Yelpers are complainers—so right now, we don’t want more Yelp reviews.

The Google Business Profile “Ask for Directions” stats really should not be displayed, because this stat is inaccurate. I can confirm this with my own business: no one has ever showed up at my door, yet Google reports that ~48 people ask for directions each month. That’s wildly inaccurate. Please remove this from your stats—it makes me question other stats when I see this and know that no one has ever knocked on my door.

The scheduling feature is a valuable addition, but we only use Facebook, and we already use the scheduling feature on the site. If we used more social media venues, it would be much more helpful. Review collected by and hosted on G2.com.

Recommendations to others considering Birdeye:

The training is well worth the time! Use the reports as they tell a great story, and give you ideas on how to improve or modify things. Review collected by and hosted on G2.com.

What problems is Birdeye solving and how is that benefiting you?

Before we started using Birdeye, our General Managers and front desk staff rarely made it a priority to ask for reviews, no matter how often we encouraged them. Since investing in this software, the owner now expects everyone to use it consistently. Collecting reviews regularly has not only strengthened our reputation, but has also helped us stay competitive—especially during slower times. We’re hopeful that the positive feedback we’ve built up will encourage new prospects to choose our business. In fact, one of our locations made it a priority to increase their reviews last year, and they had a great year, compared to the last 5 years! They now understand how great reviews help prospects make their final decision.

From the Admin area, I can monitor which of our 11 shops are sending out emails, but I still struggle to get them to consistently request customers’ email addresses. I think this would improve our chances of receiving more reviews. Even with my monthly reminders, only two shops reliably ask for email addresses. The others say customers worry about getting too many emails, even though I explain that Birdeye only sends a single reminder if a review hasn’t been left. I keep wondering whether adding some “helper text” in the email reminder—reassuring customers they’ll only receive one email—might make a difference. Any advice or suggestions would be greatly appreciated. Has anyone tried using helper text for this purpose, or has it been considered?

I like the 'reports' feature so I can compare the 11 shops and share the reports monthly with the team.

Our leadership and customer service team at Birdeye always share great tips and recommendations whenever I reach out. They’re fantastic—very responsive and genuinely helpful. If I ask, they’ll send follow-up emails with screenshots and they always offer to set up a call if I need more clarification.

The AI responses are outstanding. I use them and tweak them as needed, but when I’m dealing with “brain fog,” they’re especially helpful and give me a variety of options, which I really appreciate. I love having choices for responses that can be professional, more detailed, comical, and so on. Review collected by and hosted on G2.com.

Response from ciera saldona of Birdeye

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Thanks for your feedback Mary! We are happy to hear that your team is embracing the platform and enjoying BirdAI!