Birdeye Reviews & Product Details

My favorite part of Birdeye is the Insights feature! Managing two animal hospitals, I appreciate being able to see where to concentrate my efforts instead of trying to guess what needs attention. It’s helping me improve our reputation score and better understand what matters most to our clients. Replying to client reviews is also so easy, which makes it much more manageable to keep up with feedback and recognize the team when clients share something wonderful. Birdeye has made this part of my job easier and more meaningful! Review collected by and hosted on G2.com.

My only minor frustration is that posting replies to reviews can be a little slow at times. When I’m catching up on several client reviews, I’d love for that process to be a bit quicker. Overall, though, it’s easy to use and has been really helpful! Review collected by and hosted on G2.com.

What I like best about Birdeye is how simple it makes something that could easily feel overwhelming. Having one login where I can see and respond to all of our reviews in one place is a game changer. I don’t have to bounce between platforms or worry that I missed a Google or Facebook review. Everything is centralized, organized, and easy to manage, which saves me a ton of time.

I also really love the AI response feature. It helps me craft thoughtful, professional responses quickly without sounding robotic. It gives me a strong starting point that I can personalize, which is especially helpful on busy days when I still want to make sure every client feels acknowledged.

The built in prompts are another huge bonus. They take the guesswork out of responding and help ensure consistency across all of our replies. It makes it easy to stay on brand and make sure every review, whether it’s glowing or constructive, gets a timely and polished response.

Overall, Birdeye has streamlined our entire review management process and made it so much more efficient. It helps us stay engaged with our clients while saving time, which is exactly what we need. Review collected by and hosted on G2.com.

One thing I dislike about Birdeye is the limitation on AI response attempts. I wish we had more than five chances to generate responses, especially when trying to fine tune the tone. A lot of the AI replies feel very similar, even when using the regenerate option, so having more variety or additional attempts would make the feature even more helpful and dynamic. Review collected by and hosted on G2.com.

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I wish we never switched to Birdeye, its the worst functioning platform I have ever used. Review collected by and hosted on G2.com.

What I like most about Birdeye is that it centralizes customer reviews, messages, and feedback in one place, making it easier to manage our online reputation. It saves time, improves communication with customers, and provides valuable insights that help us improve the customer experience. Review collected by and hosted on G2.com.

Birdeye can sometimes feel overwhelming because there are many features and settings to navigate. Some pages load slowly, and finding specific information or reports may take extra clicks. I would also like to see more customization options and a simpler interface for daily tasks. Review collected by and hosted on G2.com.

It handles the fundamentals really well. Managing client listings, sending out review campaigns, and getting instant notifications for new reviews works smoothly. Being able to read and reply to feedback from one central dashboard saves our agency a lot of tab-switching and daily hassle. Review collected by and hosted on G2.com.

The social media integrations leave a lot to be desired. We often struggle to get client social profiles linked correctly, which prevents listing updates from syncing smoothly across platforms. The reporting is also pretty underwhelming; it covers the bare minimum performance metrics to check the box, but the layout and depth aren't impressive enough for agency-level reporting. Review collected by and hosted on G2.com.

Great support team, a wide range of integrations across different platforms, and a user-friendly interface. The AI tools are a nice bonus, and it’s easy to publish across multiple social channels at once. It’s also been especially helpful for managing our multiple properties, streamlining everything into one place for our teams. Review collected by and hosted on G2.com.

New tools and updates aren’t communicated regularly, which can make it difficult to keep up with changes to the platform and understand how to use new features. The reporting capabilities could also be stronger. While there’s a lot of customization available within the platform, there aren’t enough options for downloading or sharing customized reports with teams and leadership. Review collected by and hosted on G2.com.

I like that I can bulk input contacts instead of going one by one, and message people through Birdeye. Bulk input saves me a lot of time and helps me manage my workload, so I can focus on other parts of my job while Birdeye does the work for me. I also like being able to see how Birdeye has helped our business, including the before-and-during comparison. The setup was very smooth and easy-going. Review collected by and hosted on G2.com.

As of now I do not have any dislikes about BIrdeye. Review collected by and hosted on G2.com.

I really enjoy the layout of the platform and how it is customizable to each business. I've also been so thankful for the entire Birdeye team. They are very responsive and helpful anytime we have a question or issue. Review collected by and hosted on G2.com.

The GBP profiles sometimes have issues connecting to the Birdeye platform. Anytime I've had this issue, though, the Birdeye team has been on it immediately. They usually resolve it as soon as possible, providing clear communication along the way. Review collected by and hosted on G2.com.

Birdeye makes it easier for me to communicate with customers. I can send a direct link for reviews and get in contact with customers by text. It is not only easy for myself but for the customers to be able to leave a review and text us with any questions or concerns. I recommend birdeye to all those who would like an easy platform to stay in contact with customers. Review collected by and hosted on G2.com.

The only issue I have is with the app. The app does not let me know when I have a notification. It is not a huge downfall cause I have them emailed to me as well. Review collected by and hosted on G2.com.

Very easy and convenient for handling text messages and emails with customers. Payments are also a breeze—I’ve never had any problems with their payment platform so far. It’s also very helpful for keeping an eye on your reviews and quickly detecting and addressing any negative ones. Review collected by and hosted on G2.com.

Platform limitations on processing certain other countries payments and SMS, which I could understand it just a matter of time for these to get implemented as they grow. Review collected by and hosted on G2.com.