ChatBot Reviews & Product Details

I have been working with the chatbot for a year now and I like that the chatbot clearly explains what’s available, can offer email follow-ups, and can switch languages when needed. It absorbs the queue with ease, which lets our agents work more calmly and spend more time on real, revenue-impacting issues. It’s easy to use once you get the hang of it. I also appreciate the human input it enables, and the support behind the feature is excellent - always available to answer my questions. Review collected by and hosted on G2.com.

The search feature could be more accurate, right now it is based on key words. It is possible to update database via API but it requires more advanced knowledge. Review collected by and hosted on G2.com.

The ease of setting responses and actions, simplifying solutions and also responses, and making employees' daily work easier. Review collected by and hosted on G2.com.

Sometimes, it's difficult to teach a bot to understand the end user, it leads to endless loops, it's also complicated when a user wants to contact an agent and ends up annoyed because the bot doesn't understand some instructions. The difficulty when there's a writing problem, etc. Review collected by and hosted on G2.com.

Just press an emoji on Slack to activate the AI. This AI tool can instantly handle complicated tasks such as thread summarization, translation, and launching custom bots. Review collected by and hosted on G2.com.

The fact that it must be used across multiple AIs Review collected by and hosted on G2.com.

Yes, I used a chatbot last 1 year. It is good and easily accessible Review collected by and hosted on G2.com.

NO dislike about this. Every server is good for this product Review collected by and hosted on G2.com.

The chatbot chats casually as it makes us feel like a real conversation with humans, and it's pretty impressive as it adapts to all tones seamlessly and it's easy to access Review collected by and hosted on G2.com.

Sometimes the chatbot response feels like as its too formal and scripted Review collected by and hosted on G2.com.

What really stands out for me is the user-friendly no code chatbot builder. Its flow based and simple to do conversation design. Navigating through the platform and integration is super easy. the customization options are pretty rad. Being able to tailor the chatbot's responses to match the brand's tone and style is a sweet touch. Review collected by and hosted on G2.com.

Even though chatbot.com has some great stuff going on, there are a couple of things that might raise concern. I created chatbot for facebook but when I reached to support team for issues, I didn't get better response . They said that they are not open for call support. Also, the pricing can be a bit on the higher side, which might not be the best fit for smaller budgets. Review collected by and hosted on G2.com.

ChatBot helps you to have human-like conversations with your clients and customer. The front desk job can be eliminated via the use of a chatbot. It can be the voice of companies and work multiple sessions. Review collected by and hosted on G2.com.

You need to take care of which kind of voice you want to depict for your business whether gentle, loud, etc. Make it as efficient to deliver high customer engagement. Review collected by and hosted on G2.com.

Ability to research information and to use accurate data in minimal time Review collected by and hosted on G2.com.

Unavailable most times, network issues or server issues Review collected by and hosted on G2.com.

Great workflow builder with a variety of features.

Strong customisation.

Good API integration and workarounds should you not wish to integrate into CRM systems.

Analytics generated through integration are very useful.

Integration into LiveChat.

Good value.

Easy learning curve.

Very east to embed into websites.

Good looking bot. Review collected by and hosted on G2.com.

There's a lot more intelligent tools out there, this feels more entry-level or a good addition for LiveChat.

Learning aspects were manual at time of our configuration with no AI supporting further learning.

Not enough configuration around the bot display to end users.

Would be nice to integrate additional items at pop-up of chat bot such as a status page/uptime through third parties. Review collected by and hosted on G2.com.

Easy to set up, beginner-friendly, good AI, easy to train, and has some cool features which other software don't offer, that's the main reason going with this software. Review collected by and hosted on G2.com.

Expensive compared to other better alternatives; for live chat, you have to buy a separate live-chat subscription which is costly too. Review collected by and hosted on G2.com.