AdvancedMD Reviews & Product Details

I cannot identify any upside given that AdvancedMD processed my patients’ protected health information without a valid Business Associate Agreement in place. Review collected by and hosted on G2.com.

AdvancedMD processed my patients’ protected health information without a valid Business Associate Agreement in place with my practice — a direct violation of HIPAA. When this was raised in litigation, AdvancedMD’s own representative submitted a sworn declaration stating that the company does not require direct BAAs from covered entities and considers itself merely a platform vendor with no direct federal responsibility to the covered entity whose patient data it is processing.

As a HIPAA covered entity, I am federally required to have a BAA with every business associate that handles my patients’ PHI. AdvancedMD’s position — that they bear no direct obligation — does not eliminate my federal liability. It simply means they were processing protected health information under no agreement and with no accountability.

I am currently in active litigation over this conduct. Review collected by and hosted on G2.com.

Unfortunately, we experienced zero upsides. Honestly, everything was terrible in our experience. Since there were no positives, I am just going to keep typing here to get past the character limit. Review collected by and hosted on G2.com.

The onboarding process was poorly executed and managed by their team. They consistently dropped the ball across training and customer service. The "customer success" person quit the company; we weren't informed, and it took almost two weeks for them to tell us (we had to ask). We had no dedicated support to finish our onboarding, and the person barely communicated when we did. We had no idea where we were. Their management was of no help either. I found their CEO's e-mail, and she didn't react very well to my complaints, etc. Their software is antiquated and not very user-friendly. We made recommendations on various weak points, and those recommendations were ignored. Their teams work in silos and fail to communicate appropriately. We were required to pay a $5,000+ minimum, and they treated us like trash. Unless you're forced to use them, I would advise you to use anyone but them. Avoid at all costs. We lost millions because they couldn't get their crap together, and that's a fact. I should sue them! Review collected by and hosted on G2.com.

Once you have set up the system, it is easy to navigate. It is easy to post, and it is easy to run reports. Everything in the system is time and user stamped so it is also easy to track who did what and when. This is a great feature for accountablity. Review collected by and hosted on G2.com.

I would like to be able to run more inclusive reports. A lot of the reports available, you have to piece together. They do have options for this at an additional charge, but if you do not want to spend that extra money for this feature, then you are left to run multiple reports. Review collected by and hosted on G2.com.

It easily transfers information from the EMR system that my office uses to create patient charts, scan attachments, and upload information. Scheduling is also very easy and customizable to codes and insurances. Review collected by and hosted on G2.com.

There tends to be many tabs to click through for certain features. For example, if I want to print a schedule, I have to at least click through 3 tabs. There is also a limited hover option for when reading longer titles. Review collected by and hosted on G2.com.

AdvancedMD: Empowering New Billers with Seamless Onboarding through Demo Videos Review collected by and hosted on G2.com.

As such i did not find any reason of dislike Advance MD Even i was happy with that software Review collected by and hosted on G2.com.

You can schedule patients appointments overweeks Review collected by and hosted on G2.com.

I don't like the pop up aspect of the app Review collected by and hosted on G2.com.

to the complete RCM in one place. the level of usage while working in day training process customer service has been easy Review collected by and hosted on G2.com.

I would like to have an onboarding representative to help with new hires or someone coming onboard just to train them there first day Review collected by and hosted on G2.com.

Somewhat able to customize templates. Healthwatch feature (able to set reminders for continuing care). Review collected by and hosted on G2.com.

Everything. The entire system needs to be torn down. Review collected by and hosted on G2.com.

Ease of access to patient profiles and other patient related inquiry Review collected by and hosted on G2.com.

Speed at times when using the insurance tab Review collected by and hosted on G2.com.

being a user of over 10 years I would say I like all about it, from the appointment level to claim to post via ERA TO Manual posting windows, that's pretty much any doctor's offices make use of bringing in more revenue. Review collected by and hosted on G2.com.

the newest could-based features, icons are replaced on a vertical way with a pop-up, UI Should be the older version which I like most about. hope it will improve very soon Review collected by and hosted on G2.com.