Dentrix Ascend Reviews & Product Details

I like the bulk insurance payment option, and the way the account ledger is laid out. Review collected by and hosted on G2.com.

1. Being able to print appointment cards from the appointment would be a nice feature as well.

2. Being able to edit insurance payments and insurance adjustments without deleting the payment and re-entering is a must.

3. We need to be able to print a routing slip from the appointment without having to take the extra steps of the routing panel.

4. The Tab function is barely usable, which means my right hand ends up doing almost all the work throughout the day.

5. There are too many steps required to accomplish even basic tasks.

6. When entering insurance payments the order of the payment type changes depending on which screen you come from.

7. The general payment types/tags and credit/adjustment type tags change order as well. They need to be static and unchanged, the same order every time.

8. The PreMed appointment alert should automatically appear if the patient has a premed alert or if it has been manually checked in previous appointments. Review collected by and hosted on G2.com.

It is easy to navigate. I love that Ascend takes our ideas to make it better into account. The treatment plans are correct, with our last system it seems like they were never correct. Review collected by and hosted on G2.com.

I think reports could be a little more user friendly. The line accounting is really hard to get used to. I wish there was another way we could view the ledger. Review collected by and hosted on G2.com.

I like the ease of charting with Dentrix Ascend, which makes it easy to train other people on it, like dental assistants. It's efficient for treatment planning, charting, and billing. The initial setup was pretty easy too. Review collected by and hosted on G2.com.

The report section is difficult to pull the data and reports that I need sometimes. Review collected by and hosted on G2.com.

I love how easy Dentrix Ascend is to navigate. It allows me to efficiently move from the patient side to the prescription side and also manages the clinic side seamlessly. This comprehensive ease of use truly makes it my favorite PMS system, facilitating various aspects of our dental office management effortlessly. Review collected by and hosted on G2.com.

I really wish we could integrate medical billing or medical claims with Dentrix Ascend. This integration would make our operations more seamless and efficient. I know there are other platforms that offer this feature, allowing us to send claims directly to medical insurance, and I wish Dentrix Ascend could do the same as it would make our job much easier. Additionally, the initial setup of Dentrix Ascend was challenging. Back then, we had to start from scratch, entering all of our patient information because nothing flowed over. This process was very difficult and time-consuming. Review collected by and hosted on G2.com.

Cloud based makes it easy to manage multiple sites. The user settings are customizable. The reports are fantastic! They let you build custom reports to get data you need. Review collected by and hosted on G2.com.

Requires training to learn how to use it most effectively. Review collected by and hosted on G2.com.

Ascend has helped us scale effortlessly, effectively, efficiently Ascend is very user friendly and intuitive gone are the customizable complex menus in with the trendy select few standard menu to choose from with a Dashboard Everyone new or existing Ascend users love it 😍 Review collected by and hosted on G2.com.

Third party tool integration can take a long time for example As GoTo or Weave, etc Review collected by and hosted on G2.com.

I love that it's cloud based and can be accessed anywhere there is a network connection. Review collected by and hosted on G2.com.

It's difficult to work when the internet is being spotty or is not operating correctly. Review collected by and hosted on G2.com.

I love how easy it is to read a ledger and it makes it more clear for patients to understand their billing. The automated reminder texts are a huge plus - saving me hours of time I used to waste calling and confirming. The Support team is great and have helped our office a lot in the two years since we adopted the software and are usually available in the evening after we close as they are in CST and we're EST. Review collected by and hosted on G2.com.

The only thing that isn't as great as the last software our office used is that on the walkout slip/receipt for the patient, it only shows their very next appointment and none of the family's appointments besides that individual. Review collected by and hosted on G2.com.

It is cloud based. We can work from anywhere and it has good features. Review collected by and hosted on G2.com.

Data is not transferable easily. Storage is an issue. To add a new user, it's a long process. Review collected by and hosted on G2.com.

How easily accessible everything is and how fast this software moves, never lags. It makes scheduling, payment, and patient info super quick and easy to manage and maintain. Review collected by and hosted on G2.com.

I dislike how quickly it times out and logs me out. Sometimes I am using ZocDoc or checking my emails or on the phone and by the time I come back I have been logged out. Review collected by and hosted on G2.com.