I like that waivers are part of the booking process, and our guides can check them or use a QR code if someone hasn’t filled one out beforehand. It’s nice to have most things for the tour business in one place. I can see what’s booked at different times and year-over-year trends, and reporting is getting better. I can also make and save reports for our needs, which I use for quarterly sales tax payments. I appreciate being able to ask people for help when I don’t understand something in the back end, while still learning to do most things on my own. FareHarbor keeps improving, and it’s been neat to see how things have progressed over the five years I’ve used it. It’s easy for customers to book our tours, and I can easily add a tour at a different time or customize it for a customer’s request. Spark has been great: someone helped me set up a floating “Book Now” button, and I was able to add it to my own website. I also value having someone review our reports, compare them with industry averages, and suggest ways to improve sales. The initial setup was pretty straightforward for me. Review collected by and hosted on G2.com.
I find the crew scheduling takes a while because I have to enter the schedule separately into Gusto for payroll and for my guides to see it. I’d like easier functionality in the crew section. The app automatically opens to the most recently booked tours instead of the home screen, which is frustrating, especially when I’ve already started something and have to go back. I also had a bit of a learning curve with some of the terminology when I set it up. I haven’t tried the QuickBooks integration because I was nervous it wouldn’t go over. FareHarbor used to feel very personal, with an account manager who knew the company, and now that it’s larger and has been acquired, it feels a little different. Review collected by and hosted on G2.com.
