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Birdeye

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3,919 reviews
  • 1 profiles
  • 22 categories
Average star rating
4.7
#1 in 31 categories
Grid® leader
Serving customers since
2012
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Birdeye

3,918 reviews

Birdeye is the #1 agentic marketing platform for multi-location brands, trusted by over 200,000 businesses to deliver measurable growth with AI. With Birdeye, brands harness the power of intelligent agents to run marketing, automate engagement, and drive business outcomes at scale. Built specifically for the complexity of multi-location organizations, Birdeye empowers brands to enhance their online reputation, engage customers across social, search, and web, and gain real-time insights into consumer behavior and competitor activity. The result: more leads and foot traffic, reduced costs, and accelerated revenue growth. At the core of Birdeye is its Agentic Platform, which powers a growing suite of specialized AI agents designed to function like always-on teammates. These agents manage reviews, engage leads, respond to customers, streamline social media, run surveys, maintain listings, send reminders, provide insights, and coordinate across locations. By collaborating seamlessly, they form a scalable digital workforce—always learning, always on-brand, and always driving outcomes. Birdeye stands apart with its agentic AI platform that brands can customize using Birdeye’s unique outcome-framework. Businesses can configure agents with specific triggers that deliver measurable tasks and results for each location, while maintaining the authentic voice of the brand across every interaction. With location-aware AI and a fully integrated platform that brings together reputation, messaging, social, surveys, listings, insights, and more, Birdeye eliminates the need for fragmented point solutions. For multi-location and franchise brands in industries such as healthcare, retail, financial services, real estate, restaurants, and beyond, Birdeye delivers scalability without sacrificing precision. By uniting automation with actionable insights, Birdeye enables organizations to boost visibility, increase customer engagement, and grow revenue—faster and more efficiently. With Birdeye, businesses don’t just adopt AI—they gain an agentic workforce dedicated to delivering real business outcomes. Birdeye: Always On. Always On-Brand. Always Driving Outcomes.

Profile Name

Star Rating

3390
454
45
8
21

Birdeye Reviews

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Profile Name
Star Rating
3390
454
45
8
21
DV
Dimos V.
03/29/2026
Validated Reviewer
Verified Current User
Review source: Organic

Streamlined Tenant Management and Interaction

I like how streamlined Birdeye is and how easy it is to use. It's a very effective piece of technology, largely because of how easy it is to operate. It's easy for our team members to get around the software and interact with our customer base.
Christy S.
CS
Christy S.
Owner of NPS Design Studio - Design and Conquer!
03/27/2026
Validated Reviewer
Verified Current User
Review source: Organic

I love being a certified partner. My clients love how easy it is to use!

Getting reviews is easy and automated! I don't have to do anything. A customer pays a bill and gets a request to leave a review! The social media tool makes social posting a piece of cake! We use the AI tool to write all our holiday posts and sometimes other posts and it does a great job! All the new AI tools are AMAZING!!
Suzanne B.
SB
Suzanne B.
03/27/2026
Validated Reviewer
Verified Current User
Review source: Organic

Birdeye Makes Multi-Location Reputation Monitoring and Listing Improvements Easy

Birdeye has been helpful for monitoring our brand reputation across multiple locations, and it also provides recommendations on how to improve our listings.

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HQ Location:
Palo Alto, CA

Social

@BirdEye_

What is Birdeye?

Birdeye is the #1 agentic marketing platform for multi-location brands, trusted by over 200,000 businesses to deliver measurable growth with AI. With Birdeye, brands harness the power of intelligent agents to run marketing, automate engagement, and drive business outcomes at scale. Built specifically for the complexity of multi-location organizations, Birdeye empowers brands to enhance their online reputation, engage customers across social, search, and web, and gain real-time insights into consumer behavior and competitor activity. The result: more leads and foot traffic, reduced costs, and accelerated revenue growth. At the core of Birdeye is its Agentic Platform, which powers a growing suite of specialized AI agents designed to function like always-on teammates. These agents manage reviews, engage leads, respond to customers, streamline social media, run surveys, maintain listings, send reminders, provide insights, and coordinate across locations. By collaborating seamlessly, they form a scalable digital workforce—always learning, always on-brand, and always driving outcomes. Birdeye stands apart with its agentic AI platform that brands can customize using Birdeye’s unique outcome-framework. Businesses can configure agents with specific triggers that deliver measurable tasks and results for each location, while maintaining the authentic voice of the brand across every interaction. With location-aware AI and a fully integrated platform that brings together reputation, messaging, social, surveys, listings, insights, and more, Birdeye eliminates the need for fragmented point solutions. For multi-location and franchise brands in industries such as healthcare, retail, financial services, real estate, restaurants, and beyond, Birdeye delivers scalability without sacrificing precision. By uniting automation with actionable insights, Birdeye enables organizations to boost visibility, increase customer engagement, and grow revenue—faster and more efficiently. With Birdeye, businesses don’t just adopt AI—they gain an agentic workforce dedicated to delivering real business outcomes. Birdeye: Always On. Always On-Brand. Always Driving Outcomes.

Details

Year Founded
2012