Cornerstone Practice Management Reviews & Product Details

Cornerstone Practice Management Overview

What is Cornerstone Practice Management?

Cornerstone Software is seriously integrated and totally future-proof. It offers superior, secure, and simple integration with more apps, services, and products than any other veterinary practice software. Maximum efficiency to minimize frustration and missed charges, with a single point of entry for veterinary apps, saving staff time. Backed by a team committed to your success now and into the future, with dedicated, white-glove training and support.

Cornerstone Practice Management Details
Product Description

Cornerstone Practice Management helps you manage your practice efficiency and profitability and allows your practice to work together by helping manage client relationships, patient care and client service, and more.


Seller Details
Seller
IDEXX Laboratories
Ownership
NASDAQ: IDXX
Company Website
HQ Location
Westbrook, ME
Total Revenue (USD mm)
$1,775
Twitter
@IDEXX
6,178 Twitter followers
LinkedIn® Page
www.linkedin.com
565 employees on LinkedIn®
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Cornerstone Practice Management Reviews

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UV
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Does a lot but is easy to use. Can handle a large practice easily. Review collected by and hosted on G2.com.

What do you dislike?

Sometimes it runs a little slow. I’ve experienced this in several practices. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It helps efficiently schedule patients and integrates with the in house lab equipment and our reference lab. Review collected by and hosted on G2.com.

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UH
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Very easy to search up a client in multiple ways with only having to change screens once. Review collected by and hosted on G2.com.

What do you dislike?

Enter is the worse key to hit. Takes awhile to get used to that. Tab key becomes your best friend with the system pretty quickly. If you hit one wrong key you can lose everything you were working on it's a huge pain in the ass Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Can be a decent system, the only problem is it's not easy to learn expshelly if youre not used to the software. Takes some time to learn and there are easier systems out there now that are better than this. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Sometimes are lab results do not synchronize up with cornerstone. Pain when clients call about results. Review collected by and hosted on G2.com.

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Court Monitor
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Easy to use for a multi manager practice! Review collected by and hosted on G2.com.

What do you dislike?

If one manager has a request open, the other cannot see what they are currently doing until it is saved and they reopen it. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

You won’t regret it! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

This software saves us a lot of time instead of using paper. Review collected by and hosted on G2.com.

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UV
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

After using the software for a length of time, you get the hang of it. It creates invoices, tracks appointments, runs accounting tasks, and connects directly to your IDEXX results for easy access. Review collected by and hosted on G2.com.

What do you dislike?

The usability of this software can significantly improve. In general, it is not the most user friendly and you find yourself closing out of arbitrary windows just to get one task completed (check-in, check-out, run invoice, print labels, etc..). It's nearly impossible to create a patient history report without your internal communications on there, unless you manually delete them. Which, for patients with a lengthy history, is going to take you ages. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Training for Cornerstone might need extra time and patience if your new employees have never used it before. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It helps front desk staff perform their responsibilities. Track and confirm appointments, generates lab results, runs your customer invoices, payments and creates internal communication logs. Review collected by and hosted on G2.com.

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Licensed Veterinary Technician
Veterinary
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I love that Cornerstone is synced with Idexx. It is a huge help when the blood work automatically gets send to the in-house blood machines and it uploads results into the patient file. Review collected by and hosted on G2.com.

What do you dislike?

I do not like that there can only be four patient clipboards open at one time. When you have six exam rooms that require you to work on their PVL's, it is an inconvenience. This is a fairly recent change, as it was never like that before. Huge mistake implementing. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It is very simple to make a medical note, and it has come in handy on many occasions when dealing with a problem in our office. Review collected by and hosted on G2.com.

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AV
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

IDEXX support is hands down the best in the field. Cornerstone is always evolving. Review collected by and hosted on G2.com.

What do you dislike?

It was hard to pick up at first. But fortunately IDEXX learning center has a valuable training program to get started learning how to navigate. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Connection to lab machines makes results transfer instantly and without the headache of having to manually input. Which saves time! Review collected by and hosted on G2.com.

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Licensed Veterinary Technician
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Easy to access patient data and ability to link work flow . Helps with inventory and PVL Review collected by and hosted on G2.com.

What do you dislike?

WeI would like to be able to identify pts through client access.. whenever clients are distraught during an emergency sometimes it's tough to get all necessary information from them.. using numbers from caller ID or owners speaking quickly and excitably you may misspell their name or find that you have multiple clients with the same name..the client list does not list their pets name.. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Inventory is it's best feauture .. I will say that working in multiple practices using cornerstone it's never utilized to it's Max potential Review collected by and hosted on G2.com.

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UV
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Overall the software works well, sometimes has some glitches or lack of capability. New updates have improved the use with features like “favorites” or “most used” Review collected by and hosted on G2.com.

What do you dislike?

The software sometimes crashes. The shortcuts don’t always work such as copy/paste Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

N/a Review collected by and hosted on G2.com.

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UV
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

What I like best is how well it functions in connection with IDEXX and submitting labs to them. Review collected by and hosted on G2.com.

What do you dislike?

The layout of patient charts, especially the way that prescriptions show up, seems bulky and counterintuitive. The entire software makes me feel like I’m searching for things for far too long before finding them, and there aren’t enough shortcuts available. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Get Avimark! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I’m not sure that Cornerstone has really solved any problems for me. Having transitioned to Cornerstone from Avimark, I can say that Avimark definitely solved more problems on a daily basis for me. Review collected by and hosted on G2.com.

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Contrator
Insurance
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Cornerstone seems to be an all encompassing Practice management software. I also appreciate how it interfaces extremely well with all the Idexx equipment and online resources. Review collected by and hosted on G2.com.

What do you dislike?

To do anything that is not the out of the box option or setup by Idexx with the initial install is very difficult with a very high learning curve. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Document Everything, don't be afraid to bug Idexx to expand Cornerstones use for challenges you might have in your practice Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Lab reports, POS functions, case managment, boarding facility Review collected by and hosted on G2.com.

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UV
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Very easy to use. This was my first experience with veterinary practice software and I have found it very user friendly. I have used Cornerstone for over 4 years in the practice I currently work for and I have really never had any issues. It makes scheduling convenient both for us as an office and for our clients. Review collected by and hosted on G2.com.

What do you dislike?

Sometimes stops working for a very short amount of time, then resolves issues itself. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Worth trying Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Able to access patient charts very quickly. Access to lab work, billing, and scheduling all in one place. Review collected by and hosted on G2.com.

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UV
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It's intuitively-based, meaning a new user can jump right in w/ minimal instruction. The physical-exam template can be customized for the needs of the practice. The whiteboard feature makes administering treatments accurately and w/o being missed on a patient's invoice. But, to me, the feature I like and use the most is the messaging feature which makes follow-up and communication amongst staff a breeze. Review collected by and hosted on G2.com.

What do you dislike?

Nothing, really. It's the EMR that as an associate I've encountered the most. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Easy to use with great support! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The medical record-keeping, communication amongst the doctors, staff, and pet owners is much improved by using Cornerstone. Review collected by and hosted on G2.com.

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UV
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The online tutorials really do help! It outlines every part of the software and makes it extremely easy to use, very easy to look up patients and treatments that they need as well as who is in hospital, who is boarding, due to board etc. Review collected by and hosted on G2.com.

What do you dislike?

Taking payments can be slightly difficult if you accidentally enter the wrong method of payment, ie a visa as opposed to a mastercard, if you have to go in and change it it can be a pain. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Use the tutorials!! They help make it so much easier, don't just jump right in and try to figure it out on your own! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

n/a Review collected by and hosted on G2.com.

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Veterinary assistant/ technician
Veterinary
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Easy to use,fast and dont take up much space.they are very nice looking and if need help with anything can always het through to speak to someone .Always plesent to talk to and helpful. Review collected by and hosted on G2.com.

What do you dislike?

I dislike the fact that you can not run more than one sample.It would speed things along and would just cut the wait time down . Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Getting supplies quicker and if something goes wrong with machine quick fix Review collected by and hosted on G2.com.

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UV
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

What is helpful is that there are many tools to navigate and interacte within cornerstone but it is organized well. Review collected by and hosted on G2.com.

What do you dislike?

Maybe it is my clinic's computers, but it crashes so often! Also when processing payment it seems like 20 steps just to get there. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Our software recently updated, which has made things run more smoothly! Everything seems much more organized and easier to use. Review collected by and hosted on G2.com.

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UV
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Cornerstone can be a basic SOAP format, very easy to find what you are looking for. Not too many options/buttons to click on one page. As a relief vet that has to adapt to different programs, this is the easiest to learn quickly. Review collected by and hosted on G2.com.

What do you dislike?

I dislike that once the record is finalized, there needs to be an addendum made to add to the initial SOAP Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

None currently Review collected by and hosted on G2.com.

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Veterinary Technician
Veterinary
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

It is user friendly for the most part... Review collected by and hosted on G2.com.

What do you dislike?

Information is hard to find sometimes... Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

built in email capabilities are helpful Review collected by and hosted on G2.com.

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Validated Reviewer
Review source: Invitation from G2
What do you like best?

THE REMINDER SYSTEM!!! I love it so much. Review collected by and hosted on G2.com.

What do you dislike?

My boss overused the ability to generate pop-up reminders. I think it made him feel powerful. But every simple little task took 3X longer because I had to get through more popups than the 90's internet. Also there should be the ability to make an estimate/treatment plan without having to make an acocunt and set up all their personal info. Because customers who are shopping around do NOT have the patience for that. So we'd use a fake account. But then when they came back for services, the treatment plan was not transferable to their account. Printing out patient records should be easier by allowing you to save which types of info you want included instead of having to select it each time. Simple printout needed for vaccines given with dates they were administered and due dates (people needed this all the time to give to kennels, groomers etc and they never understood the reminder due dates). Check-in process was so cumbersome but that's my boss' fault, not yours. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Go to Idexx training and for the love of god do not overuse the ability to make pop-ups. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The reminder system improved communication greatly between staff. Record keeping was great. Review collected by and hosted on G2.com.

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UV
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Cornerstone is well organized and easy to work with Review collected by and hosted on G2.com.

What do you dislike?

There are some minor frustrations with the cornerstone system like not being able to have an overview for history tab - instead you have to click through multiple tabs to figure out a full history Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

N/a as I’m not an owner Review collected by and hosted on G2.com.

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Licensed Veterinary Technician
Veterinary
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Easy navigation for main uses like invoicing, patient info. Review collected by and hosted on G2.com.

What do you dislike?

There are a lot of uses for Cornerstone that I am still learning about. Our clinic just discovered Whiteboard after having Cornerstone for 7+ years. No proper training. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

No proper training. Easy to teach new employees compared to other programs. Review collected by and hosted on G2.com.

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Veterinarian
Veterinary
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Fairly easy to customize to your needs. Straight forward use once it is customized. Review collected by and hosted on G2.com.

What do you dislike?

Too many steps to complete simple tasks, such as printing labels. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Easy to connect and communicate with outside clients and referring veterinarians. Review collected by and hosted on G2.com.

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UV
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

You can have multiple owners on each account. The newset upgrade made estimates easier to put together. Review collected by and hosted on G2.com.

What do you dislike?

The software freezes frequently and invoices get lost. Randomly doesn't add the prescriptions to the PVL. The searching for inventory items in the software doesn't make sense, as sometimes the product just doesn't show up. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I honestly feel it has set our practice back by years, we have backtracked on the technology since acquiring cornerstone instead of impromed. Review collected by and hosted on G2.com.

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Veterinary Technician
Music
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I like how intuitive the interface is to work with Review collected by and hosted on G2.com.

What do you dislike?

I don’t like some of the wording on some of the drop down menus for running tests Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The problem of not having an in house lab Review collected by and hosted on G2.com.

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Stage Manager
Hospitality
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

This software is easy to learn and has many extra features Review collected by and hosted on G2.com.

What do you dislike?

Some features are hard to find and the inventory system is confusing Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It easily links with idexx laboratory machines Review collected by and hosted on G2.com.

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AV
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

All inclusive PMS - client/patient management, inventory, boarding, treatment Review collected by and hosted on G2.com.

What do you dislike?

Multiple ways to do things can cause confusion or important missteps Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Definitely well worth it - manages clients/patients, inventory, and compliance Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Paper medical records - fast, convenient Review collected by and hosted on G2.com.

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