Birdeye is very user friendly. The team walks you through to make sure you know how to use it or have any questions, but even without that it's easy to navigate. It makes posting on social media easier, and we have noticed a difference in our reviews thanks to Birdeye. Our main rep, Ross, is very helpful and is quick to answer anytime we need help with anything. Review collected by and hosted on G2.com.

As of now, there's not anything that I can say I really dislike. Review collected by and hosted on G2.com.

I use Birdeye to manage client intake and address their queries quickly and efficiently, particularly through its use of templates. The ability to save a multitude of templates for various occasions is an aspect I love as it saves me a significant amount of time. This feature enables me to swiftly create, title, and store templates tailored to different client needs, allowing me to conveniently select and send the appropriate response with just a click. Additionally, Birdeye facilitates effective communication by allowing the sending and receiving of pictures or evidence through its text app. The initial setup of Birdeye was incredibly straightforward, taking less than ten minutes, which I appreciated. Overall, Birdeye's functionalities have optimized my workflow and made it an invaluable tool for my law firm's operations. Review collected by and hosted on G2.com.

I find it limiting that Birdeye doesn’t allow for having multiple chats open simultaneously, which would greatly enhance my efficiency. Currently, managing different conversations requires toggling between them, which is time-consuming. This feature would streamline my workflow by allowing me to respond to clients more swiftly without the need to navigate away from ongoing chats. Review collected by and hosted on G2.com.

Birdeye has made it much easier for us to manage and respond to reviews at our clinic. The platform is intuitive, with helpful features such as templates and AI capabilities that enhance our workflow. Navigating the system is straightforward, and the integration process was smooth, making it simple to keep up with and reply to reviews. I also appreciate the excellent customer service, as they are always quick to address any questions or concerns. Responding to reviews through Birdeye has become one of my favorite tasks because of how effortless it is. I use Birdeye every day and plan to continue relying on it regularly. Review collected by and hosted on G2.com.

At the moment, I haven't encountered any issues with Birdeye. I find it to be perfect and truly enjoy using it. Review collected by and hosted on G2.com.

Notifications can be sent to email. Ability to see Google reviews through Birdeye. Ability to close conversations. It's overall very user friendly and didn't require any sort of instruction to figure out how to use it. Review collected by and hosted on G2.com.

Sometimes, when I'm typing a text to one number, it will switch the recipient that I'm texting. I will have to delete the text and start all over.

I'm not fond of how Birdeye handles pictures. Sometimes the pictures disappear after a while. And to view a picture properly, you have to click on it then press the download button to get it to just the full size. Then you have to download it again to actually save it on computer. It's very redundant. Review collected by and hosted on G2.com.

To the Birdeye Leadership Team,

I wanted to take a moment to acknowledge the outstanding support we’ve received from our account manager, Arup Das. Arup has been nothing short of exceptional.

From day one, he has demonstrated professionalism, deep product knowledge, and a genuine commitment to helping our clinics succeed. He listens carefully, provides tailored solutions, and explains everything with clarity and patience — even the more technical processes. His guidance has saved us countless hours and has made our Birdeye experience seamless and effective.

What stands out most is Arup’s attitude: he is proactive, consistent, reliable, and always willing to go the extra mile. He makes us feel like valued clients, and it’s clear he truly cares about the results we achieve. That level of service is rare, and it reflects incredibly well on your company.

Arup is an absolute asset to Birdeye, and we are extremely grateful to have him as our account manager.

You are very lucky to have him on your team. Review collected by and hosted on G2.com.

there isnt anything that we dislike, it would be great if it was integrated with Praktika Review collected by and hosted on G2.com.

I use Birdeye everyday! It is easy to communicate for scheduling appointments, following up on documents, and remind clients of deadlines. I love being able to access my conversations in the assigned section so easily, and getting emails of responses so quickly makes sure I am always keeping contact with clients when they need me. Review collected by and hosted on G2.com.

Issues with different medias. When I send pictures or pdf documents clients are never able to open pdfs, don't receive the documents or pictures I sent, or have issues with downloading what I sent. I have to confirm if they received everything I sent, as far down to how many pages/pictures there are. I usually have to ask for an email to be able to send this information to them. Review collected by and hosted on G2.com.

I love the team assigned to Total Care; the agents are fantastic and provide incredible support, making our experience with Birdeye extremely positive. The ease of navigating the website is another aspect I appreciate greatly, as it’s straightforward for me or any team member to access our listings, change settings, or integrate our review widget seamlessly into our website. This simplicity extends to all functions we need, creating a user-friendly environment where everything is accessible and usable for our team. Review collected by and hosted on G2.com.

I am having some issues with the AI features of Birdeye, particularly the listings AI and review AI. These features are relatively new and still in beta testing, which means there are several kinks that need to be worked out. For example, the outputs for listings optimization are not always accurate and do not always align with our business and website, which requires me to make edits. Moreover, the system is highly automated, leaving me with limited control over the process as a client. However, I understand that these features are in beta and improvements are expected. Review collected by and hosted on G2.com.

The Birdeye interface is user-friendly and navigating through the interface is straightforward, for the most part. Our team has fully embraced the software, and we've seen our reviews increase by approximately 200%. Our leadership / customer service team is always very responsive, friendly, and happy to review/implement modifications I've recommended, if possible. The AI option is wonderful, provides really cool options and is extremely user-friendly! Would definitely recommend this software to anyone who needs help getting and managing reviews, as well as popular business listings!!

Each of our 11 locations has its own requirements, and most already use software with overlapping features—so we don’t use every option provided. Birdeye stays on the cutting edge of adding new features continuously. If you don't have time to keep up with online Marketing, Birdeye fills that void quite a bit by offering add-on's. Review collected by and hosted on G2.com.

The AI review response suggestions can be improved by adding in keyword phrases to assist with 'Google Juice', and adding the city within the response. Example "Our transmission shop in Memphis TN."

The "Listings AI" is 85% ineffective for our business. We are not an 'auto repair shop' and most of the suggestions are not related to our business.

The 'reports' feature is confusing - esp. the section that shows the number of email messages sent - this number is always off for our company. There are too many columns and they are labeled in a very confusing way.

IF Yelp ever allowed Birdeye to include their reviews, without paying, it would be nice! We don't get enough Yelp reviews to pay -and- most Yelpers are complainers, so we don't want more Yelp reviews!

The Google Business Profile "Ask for Directions" stats should truly not be displayed as this stat is inaccurate. I can confirm this with my own business. No one has ever showed up at my door, yet ~48 people ask for directions each month, per Google. Wildly inaccurate! Please delete this from your stats - it makes me question other stats when I see this and know that no one has ever knocked on my door! Review collected by and hosted on G2.com.

I love Birdeye for its fantastic reputation management capabilities, particularly its effectiveness in gathering and increasing reviews on Google. The feature of having a dedicated text number for our customers is incredibly valuable, enhancing communication and engagement with them seamlessly. Additionally, I appreciate the internal feedback option, which adds a significant layer of functionality in obtaining valuable insights directly within the platform. The integration with our CRM software, Acculynx, is smooth and beneficial, making it easier to manage workflows efficiently. Furthermore, the initial setup of Birdeye was remarkably easy, taking only a couple of days, which significantly reduced our transition period. Overall, my positive experience is reflected in my rating of a perfect 10 out of 10, and I would highly recommend Birdeye to others. Review collected by and hosted on G2.com.

There is nothing to dislike on my end! Review collected by and hosted on G2.com.

I appreciate Birdeye for its ease of use, which simplifies my tasks significantly. The platform serves as a one-stop-shop, eliminating the need to log into multiple platforms for managing social media, online content, and customer engagement. I particularly value the social media posting, review management capabilities, and the responsive inbox for interacting with customers across various social media platforms. The integration of Listing AIs, Reviews AI, and campaign features is exceptionally helpful as it allows me to perform my job efficiently without the hassle of navigating different platforms. The initial setup of Birdeye was very easy, with some integrations taking just a day, while others extended up to a month, but overall, the process was smooth. I am very likely to recommend Birdeye to others, and I would rate my likelihood of recommendation as a ten out of ten. Review collected by and hosted on G2.com.

I think the listings and its SEO capabilities could be improved a little bit more. Review collected by and hosted on G2.com.