I love the dashboard layout because it includes details for every important part of what I use Birdeye for. The ability for a client to communicate with us directly is really helpful. I enjoy being able to pull different reports so I can find the historical data I need when I need it and Birdeye as a whole loads quickly and smoothly so I'm receiving information as soon as I'm looking for it. I appreciate that both Google and Facebook integrates in to give me a larger overview of my data with reviews as well. Review collected by and hosted on G2.com.

I don't believe our company has as much need for most of the Birdeye features so there's not a large return on our investment making pricing a bit challenging for us. I do think there's a lot of support offered and very convenient AI programs integrated into Birdeye that we could look into taking more advantage of in the future as our business continues to grow and develop. Review collected by and hosted on G2.com.

Easy to use and navigate. The prompt emails I receive once a review is left on any platform and the easy tracking it provides straight across all platforms. If you ever struggle with leaving responses, AI is there to help and you can adjust the wording to better reflect you as a person and not solely rely on AI. I like it, easy to use and all in one location. The process of onboarding was so simple and once setup you don't need to make too many changes, its fantastic! Review collected by and hosted on G2.com.

The only downside I found was when using AI for replying to reviews it's all the same general wording for each review, so there is no difference or tailoring to that review and what is states. Review collected by and hosted on G2.com.

I like that Birdeye is user friendly and makes posting to our organization's social media a breeze. I also like the gallery of stock photos so I never have to worry about posting something that falls outside of the guidelines. The training was informative and helpful. Review collected by and hosted on G2.com.

I wish there was a separate box for listing who is pictured for consents that are located on file with our organization's social media managers. They have to delete from the post because there is no where else to list names. It would be helpful to have an additional box listing names that way it definitely gets removed ahead of time! Review collected by and hosted on G2.com.

What I like most is how Birdeye centralizes everything—reviews, listings, messaging, and social—into one clean platform. It makes it much easier to manage our online reputation across multiple locations without jumping between tools. The automation around review requests has been especially valuable, helping us consistently generate new reviews with minimal manual effort. It’s also fairly intuitive for our team, which makes adoption and day-to-day use smooth. Review collected by and hosted on G2.com.

The UI, while generally clean, can take some time to fully learn when digging into more advanced features. Some features feel a bit hidden, especially when it comes to customizing templates or workflows across multiple locations. Overall, nothing that’s a dealbreaker. Review collected by and hosted on G2.com.

Birdeye has been a great partner in helping us strengthen our online reputation, manage business listings, and maintain a consistent brand identity across our locations. Their user-friendly platform, integrations, AI-powered tools, and excellent customer support have helped streamline our processes, improve efficiency, and deliver real value to our business. Review collected by and hosted on G2.com.

My only concerns are the need for more in-depth email reporting and analytics to better measure campaign performance, along with the lack of a WYSIWYG editor, and a place for image assets for email creation. More robust reporting capabilities and a user-friendly visual email builder would further improve the platform and make email campaign management more effective and efficient. Review collected by and hosted on G2.com.

The data collected is well organized and easy to use, which helps us make meaningful improvements in our business. Customers appreciate being able to connect with us through the messaging software, and it makes resolving customer complaints a breeze. The AI updates make it even easier to stay connected with customers and respond more smoothly. Review collected by and hosted on G2.com.

There aren't many downsides, but if I had to mention one I would say that there are certain things you can see on mobile that you can't see on the desktop view. Review collected by and hosted on G2.com.

Birdeye has been a valuable partner in helping us scale our online reputation management efforts across multiple locations. The platform's automated review outreach, integration with Salesforce, and centralized management capabilities have helped us significantly increase Google review volume. Their team has also been responsive, knowledgeable, and supportive throughout our partnership. Review collected by and hosted on G2.com.

While the platform has delivered value, there are opportunities to improve flexibility around contracts and renewals. The automatic renewal provisions and lengthy notice requirements can be challenging for organizations whose technology needs and priorities evolve. Greater flexibility in these areas would make the overall customer experience stronger. Review collected by and hosted on G2.com.

What I like most about Birdeye is how easy the platform is to use. It is user-friendly and makes managing our online presence much more efficient. Our account representative is always friendly, responsive, and willing to help whenever we have questions or need assistance. I also appreciate that Birdeye is constantly making enhancements and adding new features to improve the platform. It is great to work with a company that values customer feedback and continues to find ways to make its services better. Review collected by and hosted on G2.com.

At this time, I don't have any major dislikes or concerns with Birdeye. My experience with the platform and its support team has been very positive overall. Review collected by and hosted on G2.com.

I love the review generation tools. We run apartment communities and wanted to increase the amount of Google reviews and bring up our scores. We needed a system that would be easy to use. Reema has been wonderful to work with as well. She provides great support for questions or problems I had while learning how to use Birdeye. This is now our 3rd year working with Birdeye. We are partnering with Sahil who is knowledgeable and friendly. He helps me with coordinating review request campaigns at my different rental properties. Sahil has been an amazing Customer Success Manager. He always has great new suggestions for me and provides guidance on how to accomplish my goals. Review collected by and hosted on G2.com.

I don't love the up-selling. But I understand why it is necessary. Review collected by and hosted on G2.com.

So many different features have saved me an enormous amount of time. The AI review response agent has been especially valuable — it analyzes sentiment, urgency, and even images to craft personalized, on‑brand replies. With seven dental offices, managing a high volume of reviews across multiple practices can become tedious, but this platform has genuinely freed up a significant portion of my day.

Birdeye’s interface is clean, intuitive, and clearly designed for efficiency. The dashboard brings reviews, messages, listings, and analytics into one simple, easy‑to‑navigate hub. For a multi‑location practice, the ability to toggle between offices or apply updates across all locations at once is a major advantage and eliminates so much repetitive work.

Integrations with multiple platforms are effortless. Whether it’s social media or online listings, the Birdeye platform syncs smoothly to ensure maximum reputation management with minimal manual effort.

Pricing feels fair and reasonable when you consider the number of hours saved by having so many daily tasks centralized in one place. The return on time alone makes it worthwhile.

Performance is solid, and customer support is top‑notch. Any questions or concerns are addressed quickly and thoroughly, which makes onboarding and ongoing use smooth and stress‑free. Review collected by and hosted on G2.com.

I don’t have any suggestions for improvement based on the features I currently use. Review collected by and hosted on G2.com.