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Compare Birdeye and Podium 
Featured Products
At a Glance
Market Segments
Small-Business (49.4% of reviews)
Small-Business (60.2% of reviews)
Entry-Level Pricing
Contact Us
Contact Us Per Month
Birdeye
Star Rating
(3,895)4.7 out of 5
Market Segments
Small-Business (49.4% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 3 pricing plansPodium
Star Rating
(2,066)4.6 out of 5
Market Segments
Small-Business (60.2% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Podium excels in customer engagement, particularly with its text messaging feature, which users find invaluable for quickly reaching out to customers and receiving prompt responses. This capability is highlighted by users who appreciate how it streamlines communication and enhances customer interaction.
- Users say that Birdeye stands out for its robust AI features, which simplify the process of responding to reviews. Reviewers have noted that the automated messages are user-friendly and effective, contributing to a noticeable increase in positive reviews for their businesses.
- According to verified reviews, Podium's interface is praised for being clean and easy to navigate, making it a favorite among small businesses. Users appreciate the real-time messaging capabilities and strong review management tools that help improve overall customer engagement.
- Reviewers mention that while both platforms offer solid support, Birdeye receives higher marks for the quality of its customer service. Users have highlighted the responsiveness and helpfulness of Birdeye's support team, which can be crucial for businesses needing timely assistance.
- G2 reviewers indicate that Podium has a slight edge in the area of two-way text messaging, with users noting its effectiveness in facilitating direct communication with customers. This feature is particularly beneficial for businesses looking to enhance their customer service experience.
- Users report that Birdeye's social media management tools are a significant advantage, allowing businesses to manage their online presence effectively. Reviewers have shared positive experiences with using Birdeye for content creation and social media engagement, which helps in building a strong brand reputation.
Pricing
Entry-Level Pricing
Birdeye
Starter
Contact Us
Improve reputation and rank at the top of local search.
- https://birdeye.com/pricing/
- Reviews AI
- Listings AI
Podium
Core
Contact Us
Per Month
With essential AI features, respond to and convert more leads faster.
- Consolidated Lead Conversion Platform
- Review Management with AI Reponses
- Basic Automations
Free Trial
Birdeye
Free Trial is available
Podium
No trial information availableRatings
Meets Requirements
9.3
3,347
9.1
1,737
Ease of Use
9.3
3,402
9.3
1,756
Ease of Setup
9.1
2,463
9.1
1,087
Ease of Admin
9.2
2,001
9.3
888
Quality of Support
9.4
3,182
9.0
1,614
Has the product been a good partner in doing business?
9.4
2,004
9.2
906
Product Direction (% positive)
9.4
3,310
9.0
1,723
Features by Category
Email Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Online Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
8.0
39
Not enough data
8.8
40
Interaction
Not enough data
8.0
41
Not enough data
8.2
40
Not enough data
8.3
40
Not enough data
8.4
40
Not enough data
8.3
39
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
8.2
40
Not enough data
7.9
41
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
8.1
41
Not enough data
7.9
41
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
Feature Not Available
Not enough data
8.4
41
Not enough data
8.5
40
Not enough data
8.5
39
Agentic AI - AI Chatbots
Not enough data
5.2
8
Not enough data
6.0
8
Not enough data
6.3
8
Not enough data
5.8
8
Not enough data
6.7
8
Not enough data
5.8
8
Not enough data
6.7
8
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
8.8
384
|
Verified
8.3
158
8.6
384
|
Verified
7.6
207
8.8
388
|
Verified
9.1
222
8.9
383
|
Verified
Feature Not Available
Channels
8.9
402
|
Verified
7.9
212
8.9
390
|
Verified
8.6
221
9.0
401
|
Verified
9.3
237
8.1
324
|
Verified
Feature Not Available
8.3
316
|
Verified
8.0
195
Customers
8.9
389
|
Verified
8.2
153
8.7
377
8.4
155
9.0
386
|
Verified
8.5
222
8.7
371
|
Verified
8.3
222
8.6
352
8.5
222
Agentic AI - Conversational Marketing
Feature Not Available
4.4
13
Feature Not Available
4.5
13
8.3
30
4.2
13
8.5
30
4.9
13
8.5
31
4.9
13
Feature Not Available
5.0
13
8.7
31
4.9
13
Platform Basics
Not enough data
8.6
65
Not enough data
8.5
64
Not enough data
9.1
65
Platform Data
Not enough data
9.1
65
Not enough data
9.0
65
Platform Additional Functionality
Not enough data
8.5
63
Not enough data
9.1
65
Not enough data
9.3
65
Platform Content
Not enough data
9.0
62
Agentic AI - Automotive Marketing
Not enough data
6.3
9
Not enough data
6.5
9
Not enough data
6.5
9
Not enough data
6.7
9
Not enough data
6.7
9
Not enough data
6.7
9
Not enough data
6.7
9
Text Messaging
9.0
270
8.7
230
|
Verified
9.1
270
9.3
240
|
Verified
8.8
244
8.4
187
9.1
278
8.6
239
|
Verified
Feature Not Available
8.3
213
|
Verified
8.8
242
8.4
216
|
Verified
8.9
253
8.5
233
|
Verified
Feature Not Available
8.5
216
|
Verified
SMS Platform
9.0
260
8.5
223
|
Verified
9.0
260
8.6
223
|
Verified
8.5
202
Feature Not Available
8.3
204
7.6
201
|
Verified
8.2
187
Feature Not Available
8.5
202
8.2
206
|
Verified
Agentic AI - SMS Marketing
7.5
37
5.7
24
7.6
38
6.1
24
7.8
37
6.6
24
7.6
36
6.4
24
7.6
36
5.8
24
7.7
37
5.7
24
Channels
Not enough data
8.2
325
Not enough data
8.1
322
Not enough data
Feature Not Available
Design
Not enough data
8.3
338
Not enough data
Feature Not Available
Not enough data
8.5
373
Not enough data
8.4
364
Not enough data
8.6
337
Generative AI
Not enough data
7.5
234
Not enough data
7.5
229
Listing Management
8.9
453
|
Verified
Not enough data
8.8
421
|
Verified
Not enough data
8.5
379
Not enough data
8.8
445
|
Verified
Not enough data
Performance
8.9
492
|
Verified
Not enough data
9.0
497
|
Verified
Not enough data
Payment Processing
8.9
42
Not enough data
9.1
43
Not enough data
9.4
43
Not enough data
8.8
39
Not enough data
Administration
8.9
40
Not enough data
8.5
38
Not enough data
8.3
41
Not enough data
8.0
36
Not enough data
8.6
37
Not enough data
8.6
37
Not enough data
8.5
37
Not enough data
Payment Options
7.7
37
Not enough data
9.0
41
Not enough data
Security
8.5
36
Not enough data
Platform
8.6
37
Not enough data
8.4
38
Not enough data
Local Search Optimization
8.6
215
Not enough data
9.1
372
|
Verified
Not enough data
9.2
383
|
Verified
Not enough data
9.4
399
|
Verified
Not enough data
8.8
356
Not enough data
9.1
388
|
Verified
Not enough data
SEO Auditing & Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SEO Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SEO Content & Rankings
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SEO Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Content & Collaboration
8.6(won by default)
419
Not enough data
8.4(won by default)
411
Not enough data
8.7(won by default)
421
Not enough data
8.4(won by default)
402
Not enough data
8.8(won by default)
412
Not enough data
8.5(won by default)
412
Not enough data
Social Management
8.7(won by default)
468
Not enough data
9.0(won by default)
488
Not enough data
8.5(won by default)
448
Not enough data
8.8(won by default)
466
Not enough data
7.9(won by default)
432
Not enough data
8.3(won by default)
430
Not enough data
8.4(won by default)
385
Not enough data
Agentic AI - Social Media Management
8.0(won by default)
92
Not enough data
8.1(won by default)
90
Not enough data
7.9(won by default)
100
Not enough data
8.2(won by default)
93
Not enough data
8.1(won by default)
92
Not enough data
8.2(won by default)
91
Not enough data
8.3(won by default)
92
Not enough data
Analytics
8.7
492
Not enough data
8.9
486
Not enough data
8.7
465
Not enough data
8.0
414
Not enough data
Customization
8.5
421
Not enough data
8.2
404
Not enough data
8.6
431
Not enough data
8.4
412
Not enough data
Generative AI
8.7
355
Not enough data
8.7
355
Not enough data
Agentic AI - Experience Management
7.9
56
Not enough data
8.2
56
Not enough data
8.2
55
Not enough data
8.2
55
Not enough data
Responses
9.4
14
9.3
14
9.3
15
9.3
14
8.6
14
8.9
14
Automation - AI Agents
8.3
12
8.5
17
8.8
14
8.9
20
8.9
12
8.5
16
8.9
12
8.8
15
9.2
12
8.9
17
Platform
9.2
13
9.0
14
9.3
12
8.9
16
9.0
13
9.2
14
Autonomy - AI Agents
8.5
13
8.6
14
8.3
12
8.8
14
8.5
12
8.7
15
8.2
12
7.9
14
Generative AI
8.8
16
8.6
15
9.0
13
8.7
14
Patient-Centered Functions
9.0
213
Not enough data
9.3
216
Not enough data
8.0
192
Not enough data
8.8
211
Not enough data
7.8
189
Not enough data
Operations
8.8
215
Not enough data
8.7
204
Not enough data
8.2
207
Not enough data
8.9
202
Not enough data
9.0
207
Not enough data
8.0
196
Not enough data
7.9
190
Not enough data
Generative AI
Feature Not Available
Not enough data
Responses
8.8
235
8.7
33
8.7
234
8.4
33
8.7
224
8.9
33
Feature Not Available
Feature Not Available
Feature Not Available
8.2
32
Platform
9.0
241
Feature Not Available
8.8
228
Feature Not Available
8.9
237
8.5
31
8.9
229
8.4
32
Feature Not Available
Feature Not Available
8.8
224
8.8
32
8.9
237
8.9
31
Generative AI
8.4
158
8.1
32
8.7
151
8.1
31
Feedback Management
8.7
520
Not enough data
Feature Not Available
Not enough data
9.0
604
Not enough data
Feedback Analysis
8.7
527
Not enough data
8.8
532
Not enough data
8.6
522
Not enough data
Feedback Sources
9.5
683
Not enough data
9.1
587
Not enough data
Feature Not Available
Not enough data
9.0
551
Not enough data
Generative AI
8.7
429
Not enough data
8.8
422
Not enough data
Conversational Platform
8.8
389
8.6
295
Feature Not Available
8.4
253
8.8
344
8.3
166
8.9
315
8.5
181
Support Automation
8.7
334
8.5
258
8.7
342
8.3
166
8.8
335
8.7
168
8.6
301
8.1
174
Generative AI
8.4
238
7.5
153
8.4
236
7.5
155
Generative AI
8.6
183
7.7
246
8.6
180
7.5
243
8.1
171
Feature Not Available
Communication
9.0
357
|
Verified
9.2
698
|
Verified
9.0
383
|
Verified
9.0
723
|
Verified
8.6
268
8.1
509
9.2
358
|
Verified
9.0
664
|
Verified
8.4
246
7.3
295
Internal Use
8.8
505
|
Verified
8.2
617
|
Verified
9.0
350
|
Verified
8.9
677
|
Verified
8.7
270
8.6
646
|
Verified
8.8
274
8.6
628
|
Verified
9.1
334
|
Verified
8.8
634
|
Verified
8.7
272
8.5
599
|
Verified
Content Generation - AI Content Creation Platforms
7.7
25
Not enough data
8.1
24
Not enough data
8.5
24
Not enough data
Management - AI Content Creation Platforms
7.9
22
Not enough data
8.6
24
Not enough data
8.6
24
Not enough data
AI Visibility & Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Sentiment & Brand Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Competitive Benchmarking
Not enough data
Not enough data
Not enough data
Not enough data
AI Content Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Alerts
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
Not enough data
6.8
11
Not enough data
6.5
11
Not enough data
6.2
10
Not enough data
5.8
11
Not enough data
5.8
10
Not enough data
6.5
10
Basic Communication
Not enough data
8.4
42
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.3
37
Agentic AI - VoIP Providers
Not enough data
6.0
7
Not enough data
6.0
7
Not enough data
6.2
7
Not enough data
6.7
7
Access
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Advanced Features
Not enough data
6.7
39
Not enough data
Feature Not Available
Not enough data
8.1
39
Agentic AI - Customer Advocacy
8.6
50
Not enough data
8.5
50
Not enough data
8.6
50
Not enough data
Consumer Intelligence
9.2
1915
|
Verified
9.1
631
|
Verified
8.6
1436
|
Verified
8.4
518
8.8
1623
|
Verified
8.5
559
|
Verified
Reporting
Feature Not Available
Feature Not Available
8.8
1616
|
Verified
8.4
524
|
Verified
9.2
1945
|
Verified
8.9
649
|
Verified
Media Monitoring
8.7
1632
|
Verified
8.5
518
8.7
1471
|
Verified
7.3
199
8.4
1276
8.3
511
In-House Management
Feature Not Available
8.6
503
Feature Not Available
8.6
503
|
Verified
Generative AI
Feature Not Available
7.5
138
Agentic AI - Online Reputation Management
8.0
306
5.2
11
8.0
293
5.3
11
8.2
307
5.9
11
8.2
292
5.8
11
8.1
297
5.6
11
8.1
292
5.6
11
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.3
7
Not enough data
7.7
8
Not enough data
7.9
7
Not enough data
8.6
7
Not enough data
8.1
7
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.3
7
Not enough data
8.9
9
Not enough data
8.1
6
Not enough data
9.2
8
Not enough data
Automation
8.5
9
Not enough data
9.4
8
Not enough data
7.9
7
Not enough data
Autonomy
7.9
7
Not enough data
8.1
8
Not enough data
7.7
8
Not enough data
8.1
8
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Birdeye and Podium are categorized as Online Reputation Management, Chatbots, AI Agents For Business Operations, Conversational Support, SMS Marketing, Conversational Marketing, and Live Chat
Unique Categories
Birdeye is categorized as SEO Tools, Social Media Suites, Marketing Automation, Answer Engine Optimization (AEO), Multi-Location Marketing Platforms, Local Listing Management, Local SEO, AI Content Creation Platforms, AI Customer Support Agents, Feedback Analytics, Experience Management, Payment Processing, Patient Engagement, Customer Advocacy, and Social Media Management
Podium is categorized as AI Chatbots, Shared Inbox, Customer Communications Management, Automotive Marketing, and VoIP Providers
Reviews
Reviewers' Company Size
Birdeye
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Podium
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
9.8%
Real Estate
9.3%
Construction
7.4%
Marketing and Advertising
6.2%
Medical Practice
6.2%
Other
61.1%
Automotive
19.8%
Retail
13.8%
Consumer Services
9.1%
Construction
7.9%
Furniture
6.2%
Other
43.2%
Discussions
How do you delete a review you post on this site?
7 Comments
MP
I was at point of loosing everything I had, before a colleague told me about a great CREDIT HACKER called JEFFCLOUD. I spoke with him about the issues with...Read more
What is BirdEye?
4 Comments
CF
Birdeye is an online reputation management platform that not only collects customer sentiments, but can help you connect with customers and generate leads.Read more
Adding stars to our Google Search
2 Comments
Official Response from Birdeye
Hi Matthew, I am going to have your dedicated account manager reach out to you, but I also wanted to share this article with you:...Read more
How can I make people interact with the chat feature better?
3 Comments
JJ
Let them know about how easy it is to connect to the company they are using. It's a direct connection between the customer and service techs.Read more
How can online reviews help my business?
2 Comments
VL
In a day and age of online reviews, the majority of the people nowadays are choosing their services/companies based on their online popularity/reviews. Read more
How do I edit my templates ( If this is not a permissions issues )
2 Comments
JP
If it is not a permissions issue then to be honest I am not sure. You can create new templates. When I login to Podium on a computer it tells me that you...Read more
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