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Compare Birdeye and Podium 
Featured Products
At a Glance
Market Segments
Small-Business (50.8% of reviews)
Small-Business (60.3% of reviews)
Entry-Level Pricing
Contact Us
Contact Us Per Month
Birdeye
Star Rating
(3,723)4.7 out of 5
Market Segments
Small-Business (50.8% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 3 pricing plansPodium
Star Rating
(2,053)4.6 out of 5
Market Segments
Small-Business (60.3% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Podium excels in centralizing customer communications, pulling messages from various platforms like Google Business Profile, Facebook, and SMS into a single feed. This feature significantly enhances user experience by simplifying communication management.
- Users say Birdeye shines in its user-friendliness, with many praising its convenient filtering options that make it easy to track and manage reviews from multiple sources. This capability allows businesses to address customer feedback promptly, which is crucial for maintaining a positive reputation.
- According to verified reviews, Podium's Text-to-Pay feature is a standout, allowing customers to make payments seamlessly via text. This functionality not only streamlines transactions but also enhances customer satisfaction by providing a modern payment option.
- Reviewers mention that while both platforms are easy to use, Birdeye's interface is particularly noted for its clarity and organization, making it simple for users to navigate and find the information they need without hassle.
- G2 reviewers highlight that Podium's reputation management tools are highly effective, automatically sending review invitations after service via SMS. This proactive approach helps businesses gather feedback and improve their online presence.
- Users report that Birdeye's ability to facilitate direct communication with guests is invaluable, allowing businesses to address service complaints before they escalate to public reviews. This feature fosters better customer relationships and enhances overall service quality.
Pricing
Entry-Level Pricing
Birdeye
Starter
Contact Us
Improve reputation and rank at the top of local search.
- https://birdeye.com/pricing/
- Reviews AI
- Listings AI
Podium
Core
Contact Us
Per Month
With essential AI features, respond to and convert more leads faster.
- Consolidated Lead Conversion Platform
- Review Management with AI Reponses
- Basic Automations
Free Trial
Birdeye
Free Trial is available
Podium
No trial information availableRatings
Meets Requirements
9.3
3,195
9.1
1,731
Ease of Use
9.3
3,250
9.3
1,750
Ease of Setup
9.1
2,328
9.1
1,082
Ease of Admin
9.3
1,926
9.3
883
Quality of Support
9.4
3,051
9.0
1,608
Has the product been a good partner in doing business?
9.4
1,928
9.2
901
Product Direction (% positive)
9.5
3,159
9.0
1,717
Features by Category
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
8.0
39
Not enough data
8.8
40
Interaction
Not enough data
8.0
41
Not enough data
8.2
40
Not enough data
8.3
40
Not enough data
8.4
40
Not enough data
8.3
39
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
8.2
40
Not enough data
7.9
41
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
8.1
41
Not enough data
7.9
41
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
Feature Not Available
Not enough data
8.4
41
Not enough data
8.5
40
Not enough data
8.5
39
Agentic AI - AI Chatbots
Not enough data
5.2
8
Not enough data
6.0
8
Not enough data
6.3
8
Not enough data
5.8
8
Not enough data
6.7
8
Not enough data
5.8
8
Not enough data
6.7
8
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
8.8
383
|
Verified
8.3
158
8.5
381
|
Verified
7.6
207
8.8
385
|
Verified
9.1
222
8.9
382
|
Verified
Feature Not Available
Channels
8.9
399
|
Verified
7.9
212
8.9
389
|
Verified
8.6
221
9.0
399
|
Verified
9.3
237
8.1
323
|
Verified
Feature Not Available
8.4
315
|
Verified
8.0
195
Customers
8.9
388
|
Verified
8.2
153
8.7
376
8.4
155
9.0
385
|
Verified
8.5
222
8.7
370
|
Verified
8.3
222
8.6
351
8.5
222
Agentic AI - Conversational Marketing
Feature Not Available
4.4
13
Feature Not Available
4.5
13
8.2
29
4.2
13
8.4
29
4.9
13
8.5
30
4.9
13
Feature Not Available
5.0
13
8.6
29
4.9
13
Platform Basics
Not enough data
8.6
65
Not enough data
8.5
64
Not enough data
9.1
65
Platform Data
Not enough data
9.1
65
Not enough data
9.0
65
Platform Additional Functionality
Not enough data
8.5
63
Not enough data
9.1
65
Not enough data
9.3
65
Platform Content
Not enough data
9.0
62
Agentic AI - Automotive Marketing
Not enough data
6.3
9
Not enough data
6.5
9
Not enough data
6.5
9
Not enough data
6.7
9
Not enough data
6.7
9
Not enough data
6.7
9
Not enough data
6.7
9
Text Messaging
9.0
267
8.7
229
|
Verified
9.1
265
9.3
239
|
Verified
8.8
243
8.4
186
9.0
277
8.6
238
|
Verified
Feature Not Available
8.3
213
|
Verified
8.8
241
8.4
215
|
Verified
8.9
252
8.5
233
|
Verified
Feature Not Available
8.5
216
|
Verified
SMS Platform
9.0
260
8.5
223
|
Verified
9.0
260
8.6
223
|
Verified
8.6
203
Feature Not Available
8.4
205
7.6
201
|
Verified
8.2
187
Feature Not Available
8.6
203
8.2
206
|
Verified
Agentic AI - SMS Marketing
7.5
37
5.7
24
7.6
38
6.1
24
7.8
37
6.6
24
7.6
36
6.4
24
7.6
36
5.8
24
7.7
37
5.7
24
Channels
Not enough data
8.2
324
Not enough data
8.1
322
Not enough data
Feature Not Available
Design
Not enough data
8.3
338
Not enough data
Feature Not Available
Not enough data
8.5
373
Not enough data
8.4
364
Not enough data
8.6
337
Generative AI
Not enough data
7.5
234
Not enough data
7.5
229
Listing Management
8.9
449
|
Verified
Not enough data
8.8
417
|
Verified
Not enough data
8.5
375
Not enough data
8.8
439
|
Verified
Not enough data
Performance
8.9
489
|
Verified
Not enough data
9.0
490
|
Verified
Not enough data
Payment Processing
8.9
42
Not enough data
9.0
42
Not enough data
9.3
42
Not enough data
8.7
38
Not enough data
Administration
8.9
40
Not enough data
8.5
38
Not enough data
8.2
41
Not enough data
8.0
36
Not enough data
8.6
37
Not enough data
8.6
37
Not enough data
8.5
37
Not enough data
Payment Options
7.7
37
Not enough data
9.0
41
Not enough data
Security
8.5
36
Not enough data
Platform
8.6
37
Not enough data
8.4
38
Not enough data
Local Search Optimization
8.6
213
Not enough data
9.1
366
|
Verified
Not enough data
9.2
378
|
Verified
Not enough data
9.4
388
|
Verified
Not enough data
8.8
353
Not enough data
9.1
385
|
Verified
Not enough data
Content & Collaboration
8.6(won by default)
412
Not enough data
8.4(won by default)
405
Not enough data
8.7(won by default)
413
Not enough data
8.4(won by default)
396
Not enough data
8.8(won by default)
407
Not enough data
8.5(won by default)
403
Not enough data
Social Management
8.7(won by default)
456
Not enough data
8.9(won by default)
462
Not enough data
8.5(won by default)
442
Not enough data
8.8(won by default)
448
Not enough data
7.9(won by default)
425
Not enough data
8.4(won by default)
423
Not enough data
8.4(won by default)
377
Not enough data
Agentic AI - Social Media Management
7.9(won by default)
90
Not enough data
8.0(won by default)
88
Not enough data
8.0(won by default)
90
Not enough data
8.2(won by default)
91
Not enough data
8.1(won by default)
90
Not enough data
8.2(won by default)
89
Not enough data
8.3(won by default)
90
Not enough data
Analytics
8.7
489
Not enough data
8.9
485
Not enough data
8.7
465
Not enough data
8.0
414
Not enough data
Customization
8.5
421
Not enough data
8.2
404
Not enough data
8.6
431
Not enough data
8.4
412
Not enough data
Generative AI
8.6
353
Not enough data
8.7
354
Not enough data
Agentic AI - Experience Management
7.9
55
Not enough data
8.1
54
Not enough data
8.2
54
Not enough data
8.2
54
Not enough data
Responses
9.5
13
9.3
14
9.4
14
9.3
14
8.8
12
8.9
14
Automation - AI Agents
8.6
11
8.7
15
9.1
11
8.8
18
8.9
11
8.5
16
8.9
11
8.8
15
9.2
11
8.9
16
Platform
9.3
12
9.0
14
9.4
11
8.8
15
9.0
12
9.2
14
Autonomy - AI Agents
8.3
12
8.6
14
8.3
11
8.8
14
8.5
11
8.7
15
8.2
11
7.9
14
Generative AI
8.8
13
8.6
15
9.3
12
8.7
14
Patient-Centered Functions
9.0
210
Not enough data
9.2
213
Not enough data
8.0
191
Not enough data
8.8
204
Not enough data
7.8
188
Not enough data
Operations
8.8
214
Not enough data
8.7
203
Not enough data
8.2
206
Not enough data
8.8
201
Not enough data
9.0
206
Not enough data
8.0
195
Not enough data
7.9
189
Not enough data
Generative AI
Feature Not Available
Not enough data
Responses
8.8
234
8.9
32
8.7
232
8.4
33
8.7
223
8.9
33
Feature Not Available
Feature Not Available
Feature Not Available
8.2
32
Platform
9.0
239
Feature Not Available
8.8
226
Feature Not Available
8.9
235
8.5
31
8.9
228
8.5
31
Feature Not Available
Feature Not Available
8.8
223
8.8
32
9.0
236
8.9
31
Generative AI
8.4
155
8.1
32
8.7
150
8.1
31
Feedback Management
8.7
517
Not enough data
Feature Not Available
Not enough data
9.0
598
Not enough data
Feedback Analysis
8.7
524
Not enough data
8.8
528
Not enough data
8.6
518
Not enough data
Feedback Sources
9.5
668
Not enough data
9.1
580
Not enough data
Feature Not Available
Not enough data
9.0
548
Not enough data
Generative AI
8.7
424
Not enough data
8.7
417
Not enough data
Conversational Platform
8.8
387
8.7
294
Feature Not Available
8.4
252
8.8
342
8.3
165
8.9
311
8.5
179
Support Automation
8.7
332
8.5
257
8.7
340
8.3
165
8.8
332
8.7
167
8.6
298
8.1
173
Generative AI
8.4
236
7.5
152
8.4
234
7.5
154
Generative AI
8.6
181
7.7
246
8.6
179
7.5
243
8.2
170
Feature Not Available
Communication
9.0
353
|
Verified
9.2
698
|
Verified
9.1
378
|
Verified
9.0
723
|
Verified
8.6
266
8.1
509
9.2
353
|
Verified
9.0
664
|
Verified
8.4
244
7.3
295
Internal Use
8.8
501
|
Verified
8.2
616
|
Verified
9.0
349
|
Verified
8.9
677
|
Verified
8.7
267
8.6
646
|
Verified
8.8
272
8.6
628
|
Verified
9.1
331
|
Verified
8.8
634
|
Verified
8.7
271
8.5
599
|
Verified
Content Generation - AI Content Creation Platforms
7.6
24
Not enough data
8.1
24
Not enough data
8.5
24
Not enough data
Management - AI Content Creation Platforms
7.9
22
Not enough data
8.6
24
Not enough data
8.6
24
Not enough data
AI Visibility & Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Sentiment & Brand Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Competitive Benchmarking
Not enough data
Not enough data
Not enough data
Not enough data
AI Content Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Alerts
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
Not enough data
6.8
11
Not enough data
6.5
11
Not enough data
6.2
10
Not enough data
5.8
11
Not enough data
5.8
10
Not enough data
6.5
10
Basic Communication
Not enough data
8.4
42
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.3
37
Agentic AI - VoIP Providers
Not enough data
6.0
7
Not enough data
6.0
7
Not enough data
6.2
7
Not enough data
6.7
7
Access
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Advanced Features
Not enough data
6.7
39
Not enough data
Feature Not Available
Not enough data
8.1
39
Agentic AI - Customer Advocacy
8.6
50
Not enough data
8.5
50
Not enough data
8.6
50
Not enough data
Consumer Intelligence
9.2
1838
|
Verified
9.1
630
|
Verified
8.6
1420
|
Verified
8.4
518
8.8
1606
|
Verified
8.5
559
|
Verified
Reporting
Feature Not Available
Feature Not Available
8.8
1595
|
Verified
8.4
524
|
Verified
9.2
1868
|
Verified
8.9
648
|
Verified
Media Monitoring
8.7
1618
|
Verified
8.5
518
8.6
1441
|
Verified
7.3
199
8.4
1269
8.3
511
In-House Management
Feature Not Available
8.6
503
Feature Not Available
8.6
503
|
Verified
Generative AI
Feature Not Available
7.5
138
Agentic AI - Online Reputation Management
8.0
299
5.2
11
8.0
290
5.3
11
8.2
292
5.9
11
8.2
288
5.8
11
8.1
292
5.6
11
8.1
288
5.6
11
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.3
7
Not enough data
8.3
7
Not enough data
7.9
7
Not enough data
8.6
7
Not enough data
8.1
7
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.3
7
Not enough data
8.6
7
Not enough data
8.1
6
Not enough data
9.0
7
Not enough data
Automation
8.8
7
Not enough data
9.3
7
Not enough data
7.9
7
Not enough data
Autonomy
7.9
7
Not enough data
7.9
7
Not enough data
7.7
8
Not enough data
8.1
8
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Birdeye and Podium are categorized as SMS Marketing, Conversational Marketing, Conversational Support, Chatbots, Online Reputation Management, AI Agents For Business Operations, and Live Chat
Unique Categories
Birdeye is categorized as Patient Engagement, Payment Processing, Multi-Location Marketing Platforms, Social Media Suites, Local SEO, AI Content Creation Platforms, Local Listing Management, Experience Management, Social Media Management, AI Customer Support Agents, Feedback Analytics, Customer Advocacy, and Answer Engine Optimization (AEO)
Podium is categorized as AI Chatbots, Shared Inbox, Customer Communications Management, Automotive Marketing, and VoIP Providers
Reviews
Reviewers' Company Size
Birdeye
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Podium
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
9.8%
Real Estate
9.3%
Construction
7.5%
Medical Practice
6.4%
Marketing and Advertising
6.3%
Other
60.7%
Automotive
19.9%
Retail
13.8%
Consumer Services
9.1%
Construction
7.9%
Furniture
6.2%
Other
43.0%
Discussions
How do you delete a review you post on this site?
7 Comments
MP
I was at point of loosing everything I had, before a colleague told me about a great CREDIT HACKER called JEFFCLOUD. I spoke with him about the issues with...Read more
What is BirdEye?
4 Comments
CF
Birdeye is an online reputation management platform that not only collects customer sentiments, but can help you connect with customers and generate leads.Read more
Adding stars to our Google Search
2 Comments
Official Response from Birdeye
Hi Matthew, I am going to have your dedicated account manager reach out to you, but I also wanted to share this article with you:...Read more
How can I make people interact with the chat feature better?
3 Comments
JJ
Let them know about how easy it is to connect to the company they are using. It's a direct connection between the customer and service techs.Read more
How can online reviews help my business?
2 Comments
VL
In a day and age of online reviews, the majority of the people nowadays are choosing their services/companies based on their online popularity/reviews. Read more
How do I edit my templates ( If this is not a permissions issues )
2 Comments
JP
If it is not a permissions issue then to be honest I am not sure. You can create new templates. When I login to Podium on a computer it tells me that you...Read more
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