Birdeye Reviews & Product Details

I really like Birdeye's ease of use because it offers so many different ways to use it, which is great since not every business operates the same way. The support staff is also great and very responsive, which has been really helpful whenever I've had questions or issues. They provide timely responses, especially when I've reached out about broken integrations or permission issues. I also appreciate that Birdeye offers a variety of ways to gather reviews, like using QR codes, integrations, sending client lists, or including a review link in emails. This flexibility is valuable because it caters to different preferences and needs for different businesses. Review collected by and hosted on G2.com.

There really isn't much I dislike about Birdeye. If I had to pick something I would say the lack of notification when integrations break. I have over 100 accounts in Birdeye, so I am not checking every account every day. So sometimes integrations break and I won't realize for a few weeks or months. Review collected by and hosted on G2.com.

I really appreciate the level of support from Birdeye. Our experience has been pretty darn good, or should I say outstanding. Our customer success manager plays a major role in this success, being highly responsive, strategic in their approach, and truly committed to helping us achieve our goals. I also find the AI to be quite impressive, as it gives the option to modify responses to make them longer, shorter, or change the tone, which works well for our agents. Additionally, the ease of the initial setup with the help of Birdeye's support was great, making our transition from in-house operations to using Birdeye an incredible one. Review collected by and hosted on G2.com.

Sometimes it can be challenging to simplify key messages for better readability, and I think the tone could be a bit more professional. It would also be helpful if the platform's flow was reorganized into clearer sections, especially focusing on support, training, and partnerships. Review collected by and hosted on G2.com.

I use Birdeye for social, listings and reviews, and one of my favorite parts is that it's set up for multi-locations. It allows users in the field, across our 200 senior living communities, to post and create unique content using their location preferences. We can also create templates for use by users in the field. I like that Birdeye is specifically designed for multi-location use cases, accommodating our need for 400 users at multiple locations without us having to constantly explain our use case to the vendor. The platform is secure and lets us review and respond to content from the support center. Their customer service has been great and the team really helpful. Setting up Birdeye was way easier than with Sprinklr, and the team made it a pretty simple process. Review collected by and hosted on G2.com.

We're still working with them on social reporting to make it better. So I'm hoping to see some improvements there. Review collected by and hosted on G2.com.

Integrating with BirdEye was easy and effective. We also received exceptional customer service from the BirdEye team as we worked through the integration and got our account set up. They answered all of our questions thoroughly and in great detail, which made the entire process feel smooth, straightforward, and well supported. Review collected by and hosted on G2.com.

Sometimes the reviews don’t auto-respond because the system is overloaded. This has happened a few times at random. Review collected by and hosted on G2.com.

I’ve found the automated responses and AI-generated review summaries to be incredibly valuable. They save both me and my team significant time while helping us maintain consistent, professional communication. Having reviews and survey feedback centralized in a single dashboard also makes it easy to monitor activity, manage outreach, and respond efficiently.

The analytics provided by Birdeye have been especially beneficial for our hospital, offering meaningful insights into client sentiment and highlighting opportunities to enhance our services and operations. Since implementing the platform, we’ve also seen a steady increase in detailed client feedback, which gives us valuable information to better understand our clients’ experiences and needs.

Overall, Birdeye has become an essential tool for gathering actionable feedback, strengthening client engagement, and supporting our ongoing commitment to delivering an exceptional client experience. We look forward to continuing our partnership with Birdeye and using its tools to further enhance the quality of service we provide to our clients and patients. Review collected by and hosted on G2.com.

Birdeye offers a comprehensive suite of features, which can take some time for new users to learn and navigate. As with any robust platform, there’s an initial learning curve as you get familiar with its tools and capabilities.

That said, once you gain experience with the system, it becomes intuitive and highly effective. The time invested in learning the platform feels well worth it, since Birdeye delivers strong value through powerful analytics, streamlined workflows, and an improved ability to manage customer feedback and engagement. Review collected by and hosted on G2.com.

What I like most about Birdeye is how it helps maintain consistency in review management. When you’re juggling multiple clients and platforms, it’s easy for responses to feel scattered or delayed, but Birdeye keeps everything organized in one place so nothing slips through the cracks.

It makes it much easier to stay on top of every review, respond in a timely way, and keep a consistent voice across the board. That level of consistency not only looks more professional, but it also builds trust with customers over time. Instead of reacting to reviews when you remember, it turns the whole process into something reliable and repeatable. Review collected by and hosted on G2.com.

The only thing that can be frustrating is the number of reach outs I receive from Birdeye support when I am trying to get in contact with a client to solve a problem. I try to let them know as soon as I hear, but they typically reach out every day if not every other day. Review collected by and hosted on G2.com.

There are not many products offering multi-location management that worked for us. Our previous product was really buggy on the back end and we were spending hours a week hunting down problems with limited support from the company. Birdeye is more consistent and has been very responsive and quick to act on any issues we face. Our previous product was basically built for us but the company seemed to lose interest in supporting our build-out after the first 16 months. Birdeye came already equipped with many of these multi-location management tools and capabilities. Review collected by and hosted on G2.com.

The team at Birdeye have been very responsive and helpful. The platform is more consistent and has better UX than our previous multilocation platform. It's a good product for a good price. It was not ready for us out of the box but they have been dedicated to understanding our use case and building out a version of the product that best suits our 400+ users' needs. Review collected by and hosted on G2.com.

I use Birdeye for reputation management, listings, and social sharing, and I really appreciate their tech support and the ease of use of the platform once it's set up. Tech support is a top priority for me, and with Birdeye, it's easy to get a hold of them. They provide tickets to reference back to and have technicians who can communicate our issues to the engineers. Also, the platform's ease of use stands out, especially with great reporting, which is something most reputation providers lack. The initial setup of Birdeye was very easy, which I find valuable. Review collected by and hosted on G2.com.

We had an issue with the email feature, but they are working on a solution which should solve that. The "from" email was a little bogus looking and now they have a way to connect outlook and gmail which solved the problem. Review collected by and hosted on G2.com.

I like that Birdeye brings reviews from our 70+ locations into one space, so we don’t have to chase them down ourselves and can collect and streamline feedback. It helps us track patient sentiment and NPS, spot customer service gaps or issues, and keep a pulse on how customers receive our business. I find the reports helpful for tracking KPIs and other business metrics, and I like being able to view all our business profiles together, then click into a location to check for tweaks and keep our branding consistent. The setup was smooth, and our representative continues to check in and see how Birdeye can assist us as we grow. It’s definitely an upgrade from our original manual process. Review collected by and hosted on G2.com.

I would love an option to add our social media platforms at the bottom of an SMS or review email, so I could ask patients to follow our pages after they leave a review. Review collected by and hosted on G2.com.

I have been assigned a dedicated account specialist who meets with me every month to go over updates and changes, and what we can do to improve our ratings and reviews Review collected by and hosted on G2.com.

can't think of anything least helpful, but as someone who loves to see results instantly I wish I was getting more reviews from my clients and faster! Birdeye does all the work to help get us there and I am thankful. Review collected by and hosted on G2.com.