Birdeye Reviews & Product Details

I find Birdeye to be very intuitive and user-friendly, although it can feel overwhelming initially with all its features. I really appreciate the reputation management feature, which I use daily to monitor and respond to reviews for our clients. Also, I'm really excited about the newly introduced healthcare listings, which make it easier for nurse practitioners who have worked at different clinics to be found. Another thing I love is the promptness of the customer support. Whenever I submit a support ticket, someone calls me right away, which is fantastic for quickly resolving issues. Review collected by and hosted on G2.com.

It can be a bit overwhelming initially with all the features, which makes it tedious as I still find it takes a lot of clicks and buttons to get where I need to go. The initial setup was also very difficult and took me a long time to get comfortable with the platform. I'd love if it was more intuitive—like connecting directly with Google business profiles to simplify the process. Review collected by and hosted on G2.com.

Birdeye has streamlined our review process by automating review requests, saving us hours each week. The dashboard makes it easy to manage and respond to reviews, while the reporting helps us track performance. An unexpected benefit has been the steady growth in our Google reviews and stronger online reputation. Review collected by and hosted on G2.com.

The reporting could be more customisable, and managing templates across different campaigns can be a little cumbersome. More flexible dashboards and easier bulk editing would make it quicker to analyse performance and update campaigns as we grow. Review collected by and hosted on G2.com.

I like the ease of use with Birdeye, especially for listings sync and its interface. Birdeye makes it easy by displaying all the available directories to which it syncs and lists any issues with each directory if there are any. The interface is clean and intuitive, which makes it easy to navigate and find what I'm looking for. The initial setup was also easy. Review collected by and hosted on G2.com.

Some of the menu items or options can be a bit hidden and hard to find at times. Making each option for connections a bit easier to find, for example Google Business Profiles syncing and connections. Review collected by and hosted on G2.com.

Birdeye is very easy to use. The dashboard is clean and easy to navigate. The AI response tool is a great way to generate varied response wording based on the actual review. It also quickly updates the dashboard and notifies you of the latest review posted so you can respond in a timely manner. It was very easy to teach my clients how to navigate the dashboard and use its many features. If I have ever had an issue I needed support with, Birdeye's customer support quickly got in touch with me to resolve the problem. Review collected by and hosted on G2.com.

Sometimes, the dashboard doesn't have the responses to the reviews showing, especially from Yelp. It is not always easy to connect the client's dashboard to our account. Review collected by and hosted on G2.com.

Their support is consistently excellent. When we need help, they are responsive and solve problems for us. They don't send us a video or send us to an FAQ page, they just fix it. Saves us a lot of time. Review collected by and hosted on G2.com.

Fraudulent review removal remains challenging, it would be great if Birdeye could take a more active role in getting those taken down. Review collected by and hosted on G2.com.

I like that Birdeye makes it easy for people to leave reviews, even easier than Google, and the fact that it automatically populates reviews to our website. I also appreciate being able to go into the dashboard to see all our reviews and easily resend a review request if it hasn't been completed, which is a significant improvement over non-user-friendly interfaces. Review collected by and hosted on G2.com.

I would really like it to be sent out in Spanish as well. We have a large constituency of Spanish-speaking people in California, and it's not easy to send out a Spanish form. It's not intuitive. I would like Birdeye to come out with a QR code for each individual person, similar to what Google is doing. It would make getting reviews easier and be able to post them everywhere, not just after a recent transaction through email. Also, I'd like to have it able to be sent through an SMS format. Review collected by and hosted on G2.com.

I really appreciate how Birdeye helps with separating reviews by hospital and date range, making it easier to track them. The AI responses are also helpful, and I find the reporting features great for keeping track of our reviews. I like the real-time notifications, which keep me updated instantly. It saves a lot of time because I don't have to count reviews manually for specific hospitals or date ranges. Additionally, the initial setup of Birdeye was very simple and easy to use. Review collected by and hosted on G2.com.

The only thing I would say is the archived reviews were a little hard to find, otherwise all is great Review collected by and hosted on G2.com.

I like that I’m notified by both text message and email, and I appreciate that there are several different notification options to choose from. I also like that they provide an AI-written response for our online reviews that we can use, which is very helpful. It reduces the time we spend figuring out how to respond to both negative and positive reviews, and it keeps us updated as soon as we receive them so we can address them promptly online. Review collected by and hosted on G2.com.

So far, I haven’t found anything I don’t like. However, I would like to be able to send the review response directly from the Birdeye website. Review collected by and hosted on G2.com.

My clients say BirdEye is easy to use which means getting close to 100% returns on the surveys I request! The integration makes it simple to share the results to reflect customers satisfaction.

My business is built on reviews from other clients and word of mouth, so BirdEye reviews are key in onboarding new clients. Review collected by and hosted on G2.com.

Spell check - my customers sometimes respond with "I can't believe I misspelled that-I wish there was a spell checker". Review collected by and hosted on G2.com.

Birdeye has a large suite of products to help any business succeed. From Local Listing Management, Experience Management, Online Reputation Management to Social Media Management. We use their Local Listing and Online Reputation Management and have been for years. It has helped us establish consistent business listing information online and increase the number of reviews we receive each month.

They have a great interface and mobile application as well which makes using the product easy especially since you are in it on a daily basis. It is easy to setup and if you have any issues they have great customer support.

Their online chat feature works well with businesses who value quick connection with customers. When the customer is on their website and reaches out the business can instantly interact with them to help convert the customer. While there are some spam contacts over 80% have been legitimate. It is easy to integrate the chat feature into the website as well as the reviews link and reviews rating.

The application runs well and is easy to use online or on your phone. The newer AI features seem to work well although I am not always sure what the real difference is from the old non AI products. Review collected by and hosted on G2.com.

Birdeye is a little more expensive than some of their competitors. Sometimes I get frustrated with what is included and what is an additional cost. It is not always clear until you add it and get billed for it. Review collected by and hosted on G2.com.