MaxAssist Reviews & Product Details

I like MaxAssist because it makes daily tasks more organized and efficient. It saves time, especially when communicating with patients, managing appointment confirmations, following up on overdue hygiene and treatment, and filling last-minute cancellations. I also appreciate how easy it is to use and how it keeps patient communication and scheduling activities in one place. It helps reduce repetitive work so I can focus more on patients and other front desk responsibilities. Review collected by and hosted on G2.com.

I sometimes find that MaxAssist can be a bit limited or inconsistent, and certain tasks still require manual follow-ups. It would be helpful if the system offered more customization, smoother navigation, and more reliable automation. Review collected by and hosted on G2.com.

We love how easy it is to use. The frequent updates are really helpful with our busy schedule. The texting feature has saved us so much time—not only for filling scheduling openings, but also because patients can send photos of a crown coming off or broken teeth. Once they send a photo, it’s so easy to add it to the patient chart. Integration was straightforward, and we were using it the very next day. Text support is always quick and you are talking to someone right away. They whole system is very intuitive and so easy to use. Review collected by and hosted on G2.com.

Nothing to dislike. Everything is so easy to use and my whole staff says it is the best system they have ever used. Review collected by and hosted on G2.com.

Automated appointment reminders and confirmations have saved our front desk a lot of time and reduced phone tag. It was straightforward to set up messaging that also communicates our cancellation policy, so patients are aware of it before it turns into an issue. It also works well alongside our online booking and digital new patient forms, fitting into our broader effort to modernize the front desk. Review collected by and hosted on G2.com.

There’s definitely a bit of a learning curve, especially for less tech-savvy staff. We needed some extra training before everyone felt comfortable using it day to day. Once the team got past that initial hurdle, it’s been easy to work with. That said, practices should plan for some onboarding time rather than expecting it to be completely plug-and-play from the start. Review collected by and hosted on G2.com.

I find MaxAssist easy to use, and I like the AI chat options. I use it for confirmations and reminders when patients are due. It helps keep patients on track for hygiene appointments and reduces no-shows, and the confirmations mean I have fewer calls to make. I also use overdue lists to fill holes in the schedule. I didn’t do the setup myself, but I believe it was very easy, and when I’ve called customer support to make changes, it was no problem. Review collected by and hosted on G2.com.

I’d like more premade texting options. Review collected by and hosted on G2.com.

Easily communicate with patients, it negates a lot of the manual work for admin staff while still having the ability to contact personally if needed. It's reliable, effective and efficient. Review collected by and hosted on G2.com.

One thing I would change about MaxAssist is that the automatic contact notes are inputted into the note tab section in Abeldent (which we then need to go in and manually delete). It would be really nice if they are related to a contact/appointment that they automatically are entered into that area. Or if you are working from a list to attempt to book, that the notes be put into the appropriate contacts (even if its a manual selection option) instead of the note tab section. Review collected by and hosted on G2.com.

I love the cancellation list the most. I love being able to enter specific parameters for which days or times and dates someone is available and rather than needing to call each patient one at a time to see if they would like to come in, I'm able to send a message out in bulk in seconds and people that are interested call me directly. It saves so much time in my day Honestly the time saved filling last minute cancellations pays for the monthly fee easily when I'm able to fill a hygiene cancellation in minutes, and the opening doesn't go to waste. If I fill 2 hygiene spots a month that would have otherwise gone empty it covers the cost. Review collected by and hosted on G2.com.

I'm not sure if there is anything specific that I dislike about MaxAssist. I wish that I could do more on the app though remotely from home. I wish I could search up a patients name and information mostly. Review collected by and hosted on G2.com.

I find MaxAssist very user friendly. It saves me time confirming appointments and helps us reach our clients in a timely manner, which is important in our big office. I like that it pulls clients who are past due for visits and categorizes them into groups for convenient contacting. It also helps me manage my team’s progress. MaxAssist integrates with our practice management software and puts appointment confirmations and patient communication directly into our system. Setup was very easy, and they assisted and trained me every step of the way. Everything works great, and it’s an amazing program. Review collected by and hosted on G2.com.

nothing that comes to mind. it is a great program and i love it Review collected by and hosted on G2.com.

I really like how MaxAssist streamlines my daily tasks, saves me time, and makes it easier to stay organized and efficient. I love being able to text the patients easily and quickly. Also, RecallMax is so convenient to use and keeps us on track for hygiene! Review collected by and hosted on G2.com.

I love everything about MaxAssist! I just wish the auto messages and the texts we sent came from the same phone number. Review collected by and hosted on G2.com.

The most helpful feature of the MaxAssist is the follow up and short notice list. I use it daily. It reduces stress of remembering to follow up about something with insurance or patient. MaxAssist creates an organized system for all the office work that needs to be done. Review collected by and hosted on G2.com.

I would like to be able to send attachments to patients. We are able to receive attachments from patients but unfortunately cannot send them one. Also, I would like to see what emails have been sent to patients. I can see text messages that have been sent or not been able to send but not emails. Review collected by and hosted on G2.com.

I really appreciate MaxAssist's automated appointment reminders. It takes so much off of my already full plate. I also love being able to text with patients. Review collected by and hosted on G2.com.

I don't like the character limit when sending text messages and I would like the ability to send attachments. Review collected by and hosted on G2.com.