MaxAssist Reviews & Product Details

MaxAssist has truly been a game changer for our team. It's designed by people who understand real-world needs, and it offers an invaluable dashboard for tracking KPIs, giving our team a sense of control, progress, and accomplishment. The support team is outstanding. The platform helps us communicate with our patients more effectively and efficiently, saving us a huge amount of time. As a data enthusiast, I love the information available, which helps us make solid, data-driven decisions. The setup was great, easily integrated with our PMS, and the support team was fantastic during training. I highly recommend MaxAssist. Review collected by and hosted on G2.com.

My main concern is that patients who are more than 24 months overdue are removed from the platform, which means we have to contact support to generate lists unless we want to go back to using our PMS. Review collected by and hosted on G2.com.

I like using MaxAssist for handling recalls, SMS, and confirmations. The texting feature is particularly valuable because it allows us to get immediate responses from patients who do not respond via phone calls or emails. It saves us a lot of time and is a more updated method of contact, which most patients find very useful. Additionally, the surveys in MaxAssist are more user-friendly, which was a factor in transitioning from Clear Connect. Review collected by and hosted on G2.com.

The notes where messages are left are confusing during follow-ups. It's like we have to write a novel to understand the previous notes. Also, the clarity on dates for last calls and when follow-ups should be made versus the current messages could be improved. Plus, the initial setup wasn't great; we received many complaints from patients at first. Review collected by and hosted on G2.com.

This software saves us a lot of time since we no longer have to call patients to confirm appointments. Our patients really appreciate the texting feature for reminders, as well as the chat option, which allows us to communicate even when they can't talk on the phone. I also find it very helpful that if our booking software goes down—whether from a power outage or other issues—we can still access the schedule on a cellphone to notify patients. The platform is very user-friendly. Customer support is excellent; any issues that come up are always resolved quickly. I also enjoy the new AI features that help with daily task lists. The profile bar adds a fun element by letting you try to unlock all the badges, making it a bit of a challenge to complete everything. Overall, it makes daily work tasks much easier. Review collected by and hosted on G2.com.

No complaints on any of the features. Love this program! Review collected by and hosted on G2.com.

I really like the appointment reminders and how the medical forms get sent directly to the patient, filled out, and then imported into the document center. This makes the administration's job more efficient and prevents staff from having to wait for the patient to fill out forms during their appointment. Everything is completed beforehand, allowing us to see the patient right away. Additionally, the initial setup of MaxAssist was very easy, and the customer service is top-notch and very prompt. We switched from using Adit to MaxAssist because it offered way more features. Review collected by and hosted on G2.com.

I don't dislike anything, they are always fixing and improving to always make it easy. Review collected by and hosted on G2.com.

The communication with patients, particularly through text, stands out.

Also how simple the tool bar is to navigate Review collected by and hosted on G2.com.

The texting limit feels too restrictive. If it worked more like regular texting, where a message could be split into two if necessary, it would be much better. Review collected by and hosted on G2.com.

I like how MaxAssist shows which patient is a priority and highlights any missing information we need to ask the patient when they arrive. It helps me manage my time properly with AI assistance and decide who to contact first, which is useful for patients who might have missed, cancelled, or haven't booked for hygiene yet. I find it really helpful to ensure we gather needed details like email or another phone number, as we tend to forget sometimes. Also, the setup is fast and very user-friendly. Review collected by and hosted on G2.com.

It just needs improvement to sync the contact made through abeldent for any dental hygiene patients that do not want to book right away. Review collected by and hosted on G2.com.

This tool is a significant time saver and makes it much easier for staff to multitask. Whenever I have a question or run into an issue, the customer support team is outstanding. They respond quickly and resolve problems efficiently. Review collected by and hosted on G2.com.

I am not pleased that the program cannot create an appointment directly in our scheduler. While it does reserve the time slot, the appointment still has to be entered manually. This means staff must review the information as they input it, which some users might actually consider a benefit. Review collected by and hosted on G2.com.

I find MaxAssist's interface great, as it compiles all due patients in one place. It makes texting and reaching out to patients easy. The initial setup was super easy, which is a big plus. Review collected by and hosted on G2.com.

I think the speed and accuracy of MaxAssist could be improved. Review collected by and hosted on G2.com.

Great platform to support my team is being laser-focused on patient care needs and replace all different times of manual follow ups and miscommunication issues between team members Review collected by and hosted on G2.com.

Certain features of the platform are not customizable by the practice - which requires you to connect with the support. One big thing missing is the capacity of generate reports of usage. Review collected by and hosted on G2.com.

I like MaxAssist for its ease of use and good workflow. The friendly support is a huge plus, and I really appreciate how we were able to utilize the tool and see benefits quickly immediately upon signing up. The platform helps with saving time and offers easy analytics tracking, which makes it even more beneficial. The initial setup was very simple, which made the transition smooth. Review collected by and hosted on G2.com.

I don't like that integration of texting records and voicemail transcripts aren't automatically saved to patient chats, though we're trying the Mango partnership to see if this will address it. Review collected by and hosted on G2.com.