MaxAssist Reviews & Product Details

MaxAssist® is an AI-powered platform designed for dental practices to enhance patient engagement and streamline daily operations. Built by dental professionals, it integrates multiple features to support admin teams, office managers, and dentists in managing scheduling, communication, and administrative workflows. Unlike traditional software, MaxAssist® goes beyond sending reminders by also targeting patients who do not respond to automation. MaxAI, our actionable intelligence feature, uses over a decade of patient scheduling data to generate personalized daily plans. Each morning, dental teams receive guidance on which patients to contact and the most effective approach, helping practices stay ahead of gaps in their hygiene schedule while also identifying unscheduled treatment opportunities. MaxAI can forecast up to 30 days in advance, allowing practices to proactively address potential slowdowns and maximize patient visits. Max integrates with Mango Voice for seamless patient communication. Features like Call Pop and Patient Pop provide immediate visibility into who is calling, including appointment history and relevant patient details. Staff can engage patients in real time, book appointments directly from calls, and reduce manual note-taking, creating a more efficient admin team. MaxAssist® features a user-friendly interface and optimized workflows that reduce errors and simplify repetitive tasks. Staff can manage appointments, track performance, and optimize the entire patient journey with less effort. By combining AI-driven insights, integrated communication tools, and workflow optimization, MaxAssist® ensures dental teams can keep hygiene schedules full, capture previously missed treatment opportunities, and deliver a more productive, patient-focused practice environment.

Product Website

Seller

MaxAssist

Discussions

MaxAssist Community

Languages Supported

English, French, Spanish, Chinese (Simplified), Chinese (Traditional)

Product Description

MaxAssist® is the only onscreen personal assistant for your entire dental practice. With MaxAssist you can keep your dental chairs full, workloads manageable, practice productive, and staff happy. Our software takes the stress out of time-consuming tasks, freeing you to focus on the things that matter – your patients.

Overview by

Harley Saunders

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

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MaxAssist Integrations

(9)

Verified by MaxAssist

MaxAssist Media

Maximize your practice’s results with Max’s features.

Turn patient data into a daily game plan.

Safe and secure integration with your scheduler.

MaxAssist Demo - Upgrade to MaxAssist Platinum

The most advanced solution guaranteed to help practices grow.

MaxAssist Demo - Subscription Enhancements

Get more from MaxAssist.

With MaxAI, tap into over a decade of patient scheduling behavior to deliver a smarter way to manage your day. Empower your front desk with a personalized daily action plan—before they even walk into the practice.

MaxAi looks 30 days ahead using over a decade of patient scheduling behavior. Each morning, your front desk gets a personalized action plan—so they can walk in ready, stay ahead of gaps, and keep your schedule full.

Is your Practice Management Software hiding valuable revenue and patients? Chart.ai finds up to $750k in your charts, and 9 out of 10 practices sign up after seeing the results!

Official Downloads

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About MaxAssist

MaxAssist Dashboard

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Sasha G.

Owner

Small-Business (50 or fewer emp.)

10/25/2022

"RecallMax Review"

4.5/5

What do you like best about MaxAssist?

They have improved the suite of tools for patient interactions and retention, that is a bonus, however cost increase is not of value when compared to integrated PMS. Review collected by and hosted on G2.com.

What do you dislike about MaxAssist?

The cost is high with respect to the built in program that providesthe same function (Tracker) Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

2/15/2022

"RecallMax is a great program to connect with our patients"

5/5

What do you like best about MaxAssist?

Edit of mass email template has become easier to made. Review collected by and hosted on G2.com.

What do you dislike about MaxAssist?

I don't have anything specific to mention at this moment. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

10/16/2025

"Saves Time for Receptionists, but Needs Custom Lists for Each Hygienist or Dentist"

5/5

What do you like best about MaxAssist?

Saves the receptionist hours of phone calls Review collected by and hosted on G2.com.

What do you dislike about MaxAssist?

It would be nice if we could populate a list that was for just a specific hygienist r dentist. Review collected by and hosted on G2.com.

Verified User in Medical Practice

Small-Business (50 or fewer emp.)

2/15/2022

"Recall Max is a great time saver for our office"

5/5

What do you like best about MaxAssist?

We use the short notice for booking appts a lot and it is a real time saver Review collected by and hosted on G2.com.

What do you dislike about MaxAssist?

I don't like the format of the update as much as the old version. It isn't as easy to navigate Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

1/28/2025

"Useful Metrics at a glance"

4.5/5

What do you like best about MaxAssist?

It is so easy to get information for and about patients and their families at a glance. Review collected by and hosted on G2.com.

What do you dislike about MaxAssist?

Unable to text non-patient family members who you may need to confirm with. There is no telephone call option for seniors / other patients who do not want text. Only one phone number / email address per patient is allowed. For familes where parents are not together it would be nice to notify both of child appointments. Review collected by and hosted on G2.com.

What problems is MaxAssist solving and how is that benefiting you?

Takes the hours our of confirming appointments, tracks text conversations when we contact patients about upcoming appointments, coverage and various other questions they may have.

Tracks the usage of the system by staff members, this is not as accurate as it could be.

Provides feedback on pre-booking - it would be far superior if this metric was shown by provider. It would help management train providers who are pre-booking their own appointments and it would help train responsible front end where the gaps are. It would also reveal which dentists are most or least successful with case acceptance and allow us to train dentists/assistants to increase patient understanding of their dental situation. Review collected by and hosted on G2.com.

Response from Maria Grateron of MaxAssist

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Thanks for your feedback! We're glad MaxAssist makes accessing patient info easy. We understand the need for more flexible communication options and appreciate your suggestions. We will consider your suggestions for future improvements.

Terra W.

Practice Manager

Small-Business (50 or fewer emp.)

2/28/2023

"Excellent program"

5/5

What do you like best about MaxAssist?

I love how max assist integrates with Dentrix and allows us to look at a patient's entire file without having to open multiple windows.

Patients love being able to reach us any time and with the app this works perfect for last min changes.

Anytime I have issues the support team is amazing and really quick at resolving the issue. Review collected by and hosted on G2.com.

What do you dislike about MaxAssist?

I don't have anything I don't like about the program. It works great. Review collected by and hosted on G2.com.

Brunswick Square Dental C.

Reception

Small-Business (50 or fewer emp.)

10/10/2024

"Easy to use, intergrated well with Dental Software"

5/5

What do you like best about MaxAssist?

Less staff time calling to confirm appointments, easy commmunication between patients and staff through text and email, great short notice/cancelation list functions! Love how you can mass text patients on your cancelation list with the date and time and have a response in no time! Also love how you can write a note and instantly have it sent to all of the family members office journal with one simple click. Great recall and overdue treatment lists intergrated from our dental software. After using a competitor for many years before the switch to Recall Max we can hands down recommend this program over others! Thanks Recall Max! Review collected by and hosted on G2.com.

What do you dislike about MaxAssist?

Nothing at this time, everything works as it should. Review collected by and hosted on G2.com.

Response from Maria Grateron of MaxAssist

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We’re excited to hear how RecallMax has positively impacted your practice! Thank you for sharing your experience with us. We’re committed to providing dental practices with the best practice productivity software to help them grow.

Rachel O.

Director Of Operations

Enterprise (> 1000 emp.)

1/21/2025

"Great platform for keeping eyes on all of it."

5/5

What do you like best about MaxAssist?

Love being able to login to my enterprise dashboard to see all practices easily. Review collected by and hosted on G2.com.

What do you dislike about MaxAssist?

Having a seperate login for each office, but also understand the logistics of different servers. Being able to pull reports in various time frames would be helpful. Review collected by and hosted on G2.com.

Response from Maria Grateron of MaxAssist

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We're thrilled to hear that our enterprise dashboard is helping you manage multiple practices with ease. We understand the inconvenience of having separate logins for each office, but this is necessary due to the different servers. Your feedback about the ability to pull reports in various time frames is valuable, and we will definitely take it into account for future improvements.

Carrie A.

Office Manager

Small-Business (50 or fewer emp.)

10/8/2024

"Max is a great assistant."

4/5

What do you like best about MaxAssist?

The best part is the toolbar that sits on top of my screen. I like being able to move between Recall Max and OpenDental without one disappearing. I do wish I could right click a patient in max and open them in OD. The info on the toolbar is very helpful and quick to get. Our five star reviews have increased with the RM system. Customer support is excellent, integration was easy and I use max every day. Review collected by and hosted on G2.com.

What do you dislike about MaxAssist?

I wish the forms were more user friendly. I would like to tweak them without having to have a cs do it. Also, I wish info that is already entered in our system would show so the patient wasn't filling out fields we already have. Review collected by and hosted on G2.com.

Response from Maria Grateron of MaxAssist

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Thanks, Carrie! We're glad to hear that you are enjoying the toolbar feature and finding it helpful for your daily tasks. We appreciate your feedback about forms and the right-click functionality and will take it into consideration for future updates.

Derek F.

Dentist

Small-Business (50 or fewer emp.)

1/21/2025

"MaxAssist has been a useful tool for contacting my patients."

5/5

What do you like best about MaxAssist?

I like the having ability to create unique messages for my patients. Review collected by and hosted on G2.com.

What do you dislike about MaxAssist?

I do not like that all messages are sent to every active patient. Being able to create specific groups would be beneficial. Review collected by and hosted on G2.com.

Response from Maria Grateron of MaxAssist

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Thank you so much for your feedback! We’re so happy to hear that MaxAssist has been helpful in reaching your patients. We’ll definitely keep your suggestion in mind as we work on future updates!