# PatientNow Reviews **Vendor:** PatientNow **Category:** [EHR Software](https://www.g2.com/categories/ehr) **Average Rating:** 3.0/5.0 **Total Reviews:** 20 ## About PatientNow Since 2004, PatientNow has had one goal: help aesthetic practices grow and thrive. We’ve been all-in on aesthetics since day one—and it shows. Our platform is designed just for you–to attract more patients, keep them coming back, and make your business run like clockwork. PatientNow brings everything together in one place—HIPAA-compliant EMR, AI-powered marketing, patient engagement, photo management, and practice management tools—so you can simplify your day-to-day and boost profitability. Need help? We’ve got your back. Our friendly, U.S.-based support team truly understands your world—so you’re never on your own. Whether you’re just opening your doors or expanding to new locations, PatientNow gives you the tools and confidence to grow your business. Services Offered: - HIPAA Compliant EMR - Practice Management - Before & After Photo Management - Marketing - Lead Management & CRM - Patient Engagement - Integrated Payments ## PatientNow Pros & Cons **What users like:** - Users find PatientNow to be **easy to use and learn** , appreciating its streamlined features for scheduling and management. (3 reviews) - Users appreciate the **granularity of scheduling** features that effectively support their med spa services. (3 reviews) - Users appreciate the **ease of use and scheduling flexibility** of PatientNow, enhancing their med spa services effectively. (2 reviews) - Users value the **time-saving capabilities** of PatientNow, effectively streamlining their workflow for better efficiency. (2 reviews) - Users find that the **workflow efficiency** of PatientNow greatly streamlines practice management through its all-in-one functionality. (2 reviews) - Centralization (1 reviews) - Communication (1 reviews) - Document Management (1 reviews) - Efficiency Improvement (1 reviews) - Users find the **all-in-one EMR platform** of PatientNow promising for streamlining patient management and practice workflow. (1 reviews) **What users dislike:** - Users face **missing features** like outdated inventory management and insufficient customer support, leading to frustration and dissatisfaction. (2 reviews) - Users report experiencing **poor customer support** , with unaddressed issues and frustrating delays in response to inquiries. (2 reviews) - Users experience **billing issues** , particularly difficulties in cancelling contracts despite long-term customer relationships. (1 reviews) - Users report an **inefficient workflow** due to outdated inventory programming and lack of live tracking features. (1 reviews) - Users report **interface issues** with PatientNow, finding it clunky, unintuitive, and overly complicated for basic tasks. (1 reviews) - Users note the **outdated inventory programming** affects live ordering and tracking capabilities, limiting efficiency. (1 reviews) - Users find the **interface clunky and unintuitive** , with processes requiring too many steps for basic functions. (1 reviews) - Poor Communication Features (1 reviews) - Poor Interface Design (1 reviews) - Poor System Functionality (1 reviews) ## PatientNow Reviews ### 1. Poor business practices **Rating:** 0.0/5.0 stars **Reviewed by:** AJ E. | VP, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about PatientNow?** Was ok for basic scheduling. We liked the granularity for short duration services that we offered. **What do you dislike about PatientNow?** We were a client from 2018 to 2025, nearly 7 years. In 2025 we attempted to cancel our subscription because it was time to move in a new direction based on our changing business needs. Patient Now told us we could not cancel our contract based on a minor technicality, even with a nearly decade-long customer. They would not even negotiate with us for some kind of middle ground solution. I would not recommend doing business with this company. **What problems is PatientNow solving and how is that benefiting you?** We discontinued use, but at the time it was helping us schedule services in a small chain of pet grooming salons with approximately 50 employees. ### 2. Disappointed with the Platform and Support — Not Worth It **Rating:** 0.0/5.0 stars **Reviewed by:** Theressa T. | NP, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2025 **What do you like best about PatientNow?** The concept and features sounded promising. I liked the idea of an all-in-one EMR platform that could manage patient intake, scheduling, documentation, and communication in one place. On paper, it looked like it could really streamline the workflow for a growing practice. **What do you dislike about PatientNow?** The user interface is clunky, unintuitive, and often requires too many steps for basic functions. Even more disappointing was the lack of effective customer support—requests for help were met with long delays or generic responses that didn’t address the actual problems. When I tried to cancel due to ongoing dissatisfaction, I was told I missed the cancellation window, with no consideration for the issues I had raised repeatedly. **What problems is PatientNow solving and how is that benefiting you?** Unfortunately, none. While the platform claims to solve problems related to patient workflow and EMR integration, in my experience, it failed to deliver meaningful solutions. Instead of streamlining operations, it added complexity and frustration. I saw no clear benefit to my practice during the time I used it. ### 3. User friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2025 **What do you like best about PatientNow?** It’s pretty easy to use and learn. It has many functions that are great for a med spa. This system allows us to schedule and build packages that suit our business. **What do you dislike about PatientNow?** The inventory programming is behind. There is no live ordering or tracking. They also don’t allow more than one barcode per product. **What problems is PatientNow solving and how is that benefiting you?** This system helps to schedule and track inventory. It also allows us to build quotes so we can easily tell the patient how much a surgery or service will cost. ### 4. Stay far away **Rating:** 0.0/5.0 stars **Reviewed by:** Sam L. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2024 **What do you like best about PatientNow?** Basic features are sufficient. No frills **What do you dislike about PatientNow?** The customer success team refuses to respond and the company continues to bill for my subscription well after cancellation. I cannot get a response from anyone from the company to help. **What problems is PatientNow solving and how is that benefiting you?** Was using it for our patient photo management. ### 5. Stay away **Rating:** 0.0/5.0 stars **Reviewed by:** Michael N. | White House Patient Access Summit, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2023 **What do you like best about PatientNow?** They do a great presentation about how their system can replace so many other and that they inegrate it all into one. Unfortunately they can't do any of that. **What do you dislike about PatientNow?** They locked me into a one year contract. Once I woke up and realized that they misrepresented the capabilities of their system I tried to get out and they refused. **What problems is PatientNow solving and how is that benefiting you?** They only created problems. They lied about having their systems integrate and when I asked to get out of my contract since they misrepresented what it could to do, they refused. They also severely damaged my AdWords account by deleting campaigns that they were not authorized to touch. ### 6. Not SALES savvy, But a very well put together layered program. **Rating:** 3.5/5.0 stars **Reviewed by:** Renee W. | Lead Esthetitian & Patient Care Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2023 **What do you like best about PatientNow?** The benefits are that you can customize every aspect of the program to what you are using it for. It has excellent use for the medical industry for sure. **What do you dislike about PatientNow?** It is a complex program to learn. You have to be very computer savvy to run 'Admin.' Not to mention, It is almost impossible to keep track of the sales part of the business. **What problems is PatientNow solving and how is that benefiting you?** We use PatientNow to keep track of all Patient charting, Invoicing, scheduling, and photos. It helps us keep everything organized when putting together Patient charts. ### 7. Unethical company with a poor product and aggressive billing **Rating:** 0.0/5.0 stars **Reviewed by:** Lilith B. | Beautech Cosmetic Center , Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2021 **What do you like best about PatientNow?** I like RxPhoto component of the program with a good support team. **What do you dislike about PatientNow?** It's a compilation of half-baked products that are not great for your business. The most upsetting part is dealing with the company and being ghosted by them while they keep charging you for the product you have canceled. I have offered to give feedback, but they have no interest in improving their product. Moreover, they have poor customer service. They are only interested in making the sale. **What problems is PatientNow solving and how is that benefiting you?** Patient Now has no interest in solving an issue. The moment they realize you are not going to be a paying client, they disrespect you and stop answering your calls or e-mails. It has been the worst customer service experience. I have been in business for 18 years, and I have great relationships. This has been a very unpleasant experience overall. ### 8. Best EMR I've used. **Rating:** 5.0/5.0 stars **Reviewed by:** Alyson R. | Marketing Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2021 **What do you like best about PatientNow?** I love the integration with so many other softwares. I like how many features there are that make my job easier, such as the waitlist feature. And, internal communication is made easy! **What do you dislike about PatientNow?** It is not the most user-friendly system there is. If you have never used EMR before, it can be challenging to pick up. However, once you have learned how to use it - the tools are incredible useful. **Recommendations to others considering PatientNow:** Best EMR I've used, a must-have for aesthetics practices. **What problems is PatientNow solving and how is that benefiting you?** Communication both with patients and between staff members is made easy. I love the drag and drop features. I also love the patient portal integration for digital paperwork and going paperless. ### 9. Ok EMR system **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2021 **What do you like best about PatientNow?** The functionality of processing memberships, inventory control ans reports **What do you dislike about PatientNow?** Lack of IT support. Not as efficient as others **What problems is PatientNow solving and how is that benefiting you?** Patient info organization. Great for texting patients ### 10. Works great for our cosmetics/injectables clinic **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2018 **What do you like best about PatientNow?** 1. They have a treatment pathways option where it reminds users when to do a follow up call, retreatment call, and cancellation calls. This is great for patient retention and we use it daily. There’s also a patient communications tablet where it’s easy to keep track of all communications between the office and patient. 2. I also like the injectables tab when documenting treatments; it makes it easy to document procedures. It’s easy to insert in data points (medical history, allergies) from this into your SOAP note as well and you can set it to pre-populate. 3. I like that Consents can be signed right into the EMR. 4. I also love sticky notes option— I can write in important alerts or notes that pop up right away every time the patient’s chart is opened up. **What do you dislike about PatientNow?** With documentation, the formatting (editing tables, headers) can be restrictive. It’s not as easy as it could be to create and delete tables. Making templates is slightly complicated to make it "pretty" and getting the headers and tables to line up, but a tech savvy person could figure it out. We have problems sending e-scripts from patient now, so we just call in scripts or print a paper copy after writing it up in the prescription/orders tab. We are having problems sending emails from patient now (for follow up emails) and tried to ask Patientnow IT to help but they have yet to fix it for us. IT support and customer service for patient now is lacking. **Recommendations to others considering PatientNow:** It's great for the right type of practice, such as practices utilizing cosmetics, lasers, injectables. **What problems is PatientNow solving and how is that benefiting you?** Our problem can be patient retention, patients forget to come back. The retreatment pathways help us keep track of who to call. It has also solved our organization. We can keep consents, documentation, scanned documents in the patient's chart. ### 11. Great system for EMR users!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Nimit G. | Assistant Clinical Director , Research, Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2018 **What do you like best about PatientNow?** Patientnow is very easy to use to schedule my patients appointments. I'm also able to manage all of our POS system on patientnow as well **What do you dislike about PatientNow?** Patientnow freezes once a day for about 10 seconds (this may be due to my older computer) **Recommendations to others considering PatientNow:** It's a great EMR system. Very easy to understand. It has an array of features for your small business needs (POS, Inventory, Prescription management). **What problems is PatientNow solving and how is that benefiting you?** Online booking. All other medical practices in our area use online booking and we can finally say we offer it as well. Also it took over our POS system for products ### 12. Patient Now emr **Rating:** 5.0/5.0 stars **Reviewed by:** Selika G. | Clinical Practice Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 21, 2018 **What do you like best about PatientNow?** that you can have inventory and patient charts housed in 1 system. The scheduling is easy to use. You can also track what people are doing and who has done what work **What do you dislike about PatientNow?** Many steps to set the systems up, to work together. **Recommendations to others considering PatientNow:** Just to make things simple to use, and to make different systems work together **What problems is PatientNow solving and how is that benefiting you?** Having electronic medical records, saves storage space in the office. We are beginning to use the inventory POS portion, so we can cut down on inventory losses. ### 13. Excellent EMR for small offices **Rating:** 4.0/5.0 stars **Reviewed by:** Ryan C. | Nurse Practitioner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2019 **What do you like best about PatientNow?** Excellent EMR for small offices and ease of navagation **What do you dislike about PatientNow?** It’s difficult to access patient files at the point of care in some areas **What problems is PatientNow solving and how is that benefiting you?** Ease of navigation ### 14. My experience using patient now **Rating:** 3.5/5.0 stars **Reviewed by:** Lori A. | Executive Assistant to CEO/ Care Coordinator , Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2018 **What do you like best about PatientNow?** Scheduling features and ease of program. **What do you dislike about PatientNow?** Changing patient screens. You have to go all the way back to choose new patient. **What problems is PatientNow solving and how is that benefiting you?** Easier use of billing screen and easier to charge patients ### 15. PatientNOW a practise with purpose **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Research | Enterprise (> 1000 emp.) **Reviewed Date:** August 17, 2018 **What do you like best about PatientNow?** It automates your practice and it is easy to use. With its patient portal you can manage your experience and reports to suite your needs. it is quite affordable and gives a clear guideline on the procedures you will undergo. Its booking procedure is quite wonderful with up to date reminders **What do you dislike about PatientNow?** It is not that informative enough. There is no guaranteed safety of patients records and reports and the fact that its not an offline based means there is no feed back in case of a network failure. **Recommendations to others considering PatientNow:** It is definetly a good trial **What problems is PatientNow solving and how is that benefiting you?** It has automated the patients experience ### 16. Treatment Pathway **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2018 **What do you like best about PatientNow?** I love how organized patient now is. Being able to set reminders to call them as well **What do you dislike about PatientNow?** Treatment pathways can be very complicated. Unable to remove old employees from getting pathway assignments. **What problems is PatientNow solving and how is that benefiting you?** Beginning to implement financial use. Billing and invoicing. It keeps the patients history and payments of treatments very easy to track ### 17. Patient now has a nice flow **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2018 **What do you like best about PatientNow?** It’s easy to learn after about 3 days I could navigate easily. The colors and tool bars make it easy. **What do you dislike about PatientNow?** I wish they would update the appearance. It’s very dated and needs a more modern look. **What problems is PatientNow solving and how is that benefiting you?** Easy flow of patient charts and navigation throughout the program on a daily basis ### 18. Great program to work in **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2018 **What do you like best about PatientNow?** Very easy and convenient. Quick and clear to make appointments, schedule, invoices etc... **What do you dislike about PatientNow?** It's really great program. I have nothing to dislike. **Recommendations to others considering PatientNow:** It's amazing program for businesses who work with patients and clients.. **What problems is PatientNow solving and how is that benefiting you?** Scheduled appointment, tracking patients ### 19. User Friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Dawn R. | office Manager, Medical Practice, Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2018 **What do you like best about PatientNow?** I really like how easy it is to use. It is very user friendly. **What do you dislike about PatientNow?** I wish it work better with EMA our electronic medical assistant **What problems is PatientNow solving and how is that benefiting you?** We use Patient now for all of our patient scheduling and information ### 20. Patient Now works for our practice **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2018 **What do you like best about PatientNow?** I work in a busy cosmetic and bein clinic. We facilitate our operations by using Pt Now. We are able to manage multiple schedules at once. **What do you dislike about PatientNow?** It seems to take a while to learn how to work all the facets of the program. **What problems is PatientNow solving and how is that benefiting you?** None ## PatientNow Discussions - [What is patientNow used for?](https://www.g2.com/discussions/what-is-patientnow-used-for) - [View PatientNow pricing details and edition comparison](https://www.g2.com/products/patientnow/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-05-15+21%3A18%3A17+-0500&secure%5Bsession_id%5D=8271bd4f-f117-4efd-922a-9e9f0480fbfe&secure%5Btoken%5D=7e3d5f9f64cca198cc24b246738a714bcd68d68650b16998d8614b679e1e43d6&format=llm_user) ## PatientNow Features **Clinical Workflow Management** - Multiple Medical Provider Access - Ancillary Care Provider Access - Meaningful Use Reporting - Clinical Documentation **Patient-Centered Functions** - Online Presence Management - Patient Feedback Management - Patient Portal - Patient Communications **Operations Management** - Administrative Processes - Back Office Processes - Workflow Coordination - Practice Specialty Support **Business Management** - Inventory Management - Merchant Services - Appointment Scheduling - Employee Management **Patient Health Information Management** - ePHI Storage - Interoperability - Patient Workflow Management **Operations** - Workflow Management - Interoperability - Digital Intake Forms - Engagement Measuring - Patient Satisfaction Management - EHR Integration - IPC Systems Integration **Added Efficiencies** - Integration with EHRs - Compliance - Integration with Billing Software - Patient Information Management **Marketing** - Client Communications - Loyalty Management - CRM **Practice Management** - Patient Records - Photo Management - E-Prescribing and Lab Orders - Patient Portal - Insurance Billing **Generative AI** - AI Text Summarization **Agentic AI - EHR** - Autonomous Task Execution **Platform Tools** - Reporting and Analytics - Healthtech Integrations - Mobile App ## Top PatientNow Alternatives - [Epic](https://www.g2.com/products/epic/reviews) - 4.2/5.0 (894 reviews) - [Weave](https://www.g2.com/products/weave-weave/reviews) - 4.6/5.0 (416 reviews) - [Vagaro](https://www.g2.com/products/vagaro/reviews) - 4.6/5.0 (389 reviews)