# Knock CRM Reviews **Vendor:** Knock **Category:** [Property Management Software](https://www.g2.com/categories/property-management) **Average Rating:** 4.9/5.0 **Total Reviews:** 48 ## About Knock CRM Knock is a CRM and performance management platform for residential property management leasing teams, marketers, regional managers, and leadership that harnesses best-in-class automation, integration, and data transparency tools to improve occupancy and drive renewal rates. A trusted and proven technology leader in the multifamily space, Knock is used by hundreds of the largest property management companies across the U.S. and Canada. ## Knock CRM Reviews ### 1. Effective CRM **Rating:** 3.5/5.0 stars **Reviewed by:** Megan F. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2023 **What do you like best about Knock CRM?** The Knock CRM is a one-stop shop for all things multifamily leasing, operations, and marketing. Knock's has various high-quality tools when it comes to data, communications, and automations. The support and knowledge center are very helpful. **What do you dislike about Knock CRM?** With a large portfolio of properties, the roll-out and integration of Knock was more challenging and complex than expected. It would be nice to have an easier and faster set-up process. **What problems is Knock CRM solving and how is that benefiting you?** The Knock CRM has empowered our leasing and operation teams. It has helped us improve the leasing, touring, and resident experiences. Knock also has streamlined and simplified workflows. ### 2. User friendly with easy to access data **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2023 **What do you like best about Knock CRM?** The upside of using Knock is that it integrates with our PMS software. You see in-real time activity, love that it tracks follow up and it has easy to access data reporting **What do you dislike about Knock CRM?** Sometimes info I'm updating is not saving within the mapped sources section, there can sometimes be a disconnection within the integration section, also wished there was further integration with other social platforms like Instagram **What problems is Knock CRM solving and how is that benefiting you?** it ensures that teams stay connected and up to date on their tasks, prospects, and property metrics. I find myself being more productive and being able to check performance metrics ### 3. Knock has been a game changer for our sites, we have seen a lot more conversions since implementing. **Rating:** 5.0/5.0 stars **Reviewed by:** Shelby M. | Senior Regional Marketing Director, Enterprise (> 1000 emp.) **Reviewed Date:** June 16, 2022 **What do you like best about Knock CRM?** Knock is easy to use and integrates flawlessly into our systems. Our onsite staff finds it very helpful to keep track of their prospects. To be honest, I have not used another platform that competes with Knock. **What do you dislike about Knock CRM?** The only downside is sometimes the integration can be a little finicky and take a little longer than desired. The integration piece could be made more efficient. **What problems is Knock CRM solving and how is that benefiting you?** It is solving the downtime between first contact and follow up. In smaller offices Knock is ideal because it assists in keep track and keeps people from falling through the cracks. ### 4. The most intuitive, customer focused CRM platform out there for the multifamily industry. **Rating:** 5.0/5.0 stars **Reviewed by:** Lindsay D. | Director, Training and Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** February 02, 2022 **What do you like best about Knock CRM?** Knock's customer service and training platform hit it out of the park for Western Wealth Communities. They provide detailed analytics for our leadership team, making marketing and conversion discussions easy. The engagement scores drive our teams to be active with our prospects ensuring every lead is being touched and our marketing dollars are being well utilized. Company insights allow our Training Department to review on a weekly basis and determine what additional training needs to occur in order to increase our conversion for CPL and tours. Knowing what advertising partners are delivering quality leads allows our marketing department to make informed decisions on sources, and maximize our spending across the portfolio. Knock is the true definition of a partner, not just a vendor. They assist us in not only the rollout of new services such as knock tours but the training of our teams. I can not give them enough praise for making my job as a Training and Marketing Director easier! **What do you dislike about Knock CRM?** There is a learning curve, like any program we implement onsite, and our teams need to dedicate time to go through the training platform and sessions offered. I wish that more on-demand classes were offered where they can work with a rep 1x1. Recently we have been partnered with a team that offers this and it has been a game-changer. **What problems is Knock CRM solving and how is that benefiting you?** Ensuring all leads are being touched, marketing sources are working for us, and our teams are trained in converting leads to leases. We can listen to calls and ensure that our WWCo standard of people-first is being upheld, and our teams remain engaged and proactive in their communication. ### 5. Excellent Product! **Rating:** 5.0/5.0 stars **Reviewed by:** Becky D. | Property Management, Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2021 **What do you like best about Knock CRM?** Excellent for tracking all correspondences, dates, times, etc. It's so fun to use too! Thank you for making such a great product! It's user-friendly, and the team can jump in and help each other with follow-ups for all leads and resident communications. Here is something big I want to mention too. I used KNOCK to assist me in proving our consistency in our communication with a difficult situation with one of our residents. So even though we lean 100% on KNOCK for our leads, it also helps daily management. Thanks again! **What do you dislike about Knock CRM?** I cannot think of anything that I dislike. **Recommendations to others considering Knock CRM:** Try it! You will love it as well! **What problems is Knock CRM solving and how is that benefiting you?** Great for tracking new leads and follow up with current residents all in one source. **Official Response from Sydney Webber:** > Thank you for your thoughtful review, Becky. We love hearing Knock was there for you as a resource when approaching a difficult situation with a resident. We talk so much about CRM as a lead management tool, but it's so important to have a solution that also addresses your resident communication needs. I added a resource that dives deeper into our renewal CRM functionality. Knock customers are using this tool to decrease unit vacancy time by starting the renewal conversation early with residents. ### 6. Knock, you knocked it out of the ballpark with us! **Rating:** 5.0/5.0 stars **Reviewed by:** Windell M. | Marketing Director, Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2022 **What do you like best about Knock CRM?** Knock is easy to use and easy to roll out. Our onsite teams adopted the program very quickly. Knock helps our teams perform at their best, streamlining day-to-day activity and making every prospect in our pipeline count. The analytics is impressive and provides accurate lead attribution data to our marketing department and performance metrics to our training department. Knock is very flexible with a variety of settings to accommodate our needs for our procedures in each community. The best thing I like about our experience with Knock Team is their responsive customer service. They are always available. Moriah, Kevin, and Sean are great to work with! **What do you dislike about Knock CRM?** A few integration hiccups with our PM software, but nothing significant. I do appreciate the workarounds and eagerness of their team to address it and provide future enhancements. **What problems is Knock CRM solving and how is that benefiting you?** I researched multiple CRM software in our industry, testing and piloting for the past 3 years. One of our biggest pain points was lead attribution data and performance metrics on prospect handling and follow-up. Knock solved both of those pain points. **Official Response from Sydney Webber:** > We are so happy that after your thorough search Knock was the perfect fit for your business! Our analytics are getting supercharged this year so if you find them valuable now, just wait! P.S. We love a Knock pun :) ### 7. Knock makes leasing easier! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** May 17, 2022 **What do you like best about Knock CRM?** Calendar scheduling is super easy to use for our whole team. Helps us schedule more tours and prospects in a day. **What do you dislike about Knock CRM?** Nothing that I can think of would be a benefit to this product. **Recommendations to others considering Knock CRM:** It's a value for the service it offers to a small leasing staff. We are able to turn through twice as many prospects as compared to just Rent Cafe Flex which is what we were primarily using before. **What problems is Knock CRM solving and how is that benefiting you?** Automatic appointment scheduling, as well as the ease of adding in guest cards for walk-ins. Helps us do more tours in a day and easily add in prospects while on the phone. ### 8. Best in class CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Dennis M. | Vice President, Mid-Market (51-1000 emp.) **Reviewed Date:** March 09, 2022 **What do you like best about Knock CRM?** Our company absolutely loves this CRM. This is the first and only CRM that I have had site teams fall in love with and regularly use. It forces the hand on follow-up, has a great scoring metric, and kicks out some of the most useful reports without any unneeded fluff. Thanks, Knock! **What do you dislike about Knock CRM?** Nothing to dislike! This software covers all needs. **What problems is Knock CRM solving and how is that benefiting you?** The biggest problem this solves for us is making sure site teams are following up on leads and tours. The analytics give us great insight into what lead sources make sense and which we need to give the boot. ### 9. Amazing CRM, Even better Support & Service **Rating:** 5.0/5.0 stars **Reviewed by:** Samantha H. | Senior Marketing Director, Enterprise (> 1000 emp.) **Reviewed Date:** February 02, 2022 **What do you like best about Knock CRM?** Knock is an all-around standout in the CRM space that serves the interest of all stakeholders. The product is easy to learn and simple to use, and their team offers fantastic ongoing support to onsite teams. From a corporate level, you have access to all the reporting and KPI data you could ever need. As an owner, you can take comfort in knowing your leads are being well managed and your ROI accurately tracked. On top of it all, Knock has proven to be a great partner and provides first-class service and support and continues to show their commitment to a long-term partnership by the continued investments they make in their product. **What do you dislike about Knock CRM?** Nothing! Any challenges or obstacles we've thrown at the Knock product team have been met with solutions or creative workarounds. One of the best things about Knock is its continued innovation and an ever-evolving, improving product. **What problems is Knock CRM solving and how is that benefiting you?** Since transitioning to Knock, we've seen an increase in not only engagement but improved responsiveness and prospect conversions. ### 10. I love Knock **Rating:** 4.5/5.0 stars **Reviewed by:** Priscilla D. | Dual site Property Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 20, 2022 **What do you like best about Knock CRM?** It helps keep up with prospects and what has been done all in one area. **What do you dislike about Knock CRM?** It can be so on catching duplicates or requesting to merge duplicates **Recommendations to others considering Knock CRM:** have better trainers **What problems is Knock CRM solving and how is that benefiting you?** none ### 11. Transparency is Everything! **Rating:** 5.0/5.0 stars **Reviewed by:** Randy U. | Regional Director of Marketing and Training, Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2021 **What do you like best about Knock CRM?** Knock shows you the entire workflow. You see the inception of the lead, who received it, who worked it, and who didn't work it. You can identify what ways of communication have been used and not used. It gives you those granular details you need to more effectively and efficiently pinpoint areas of interest. Those can be areas needing improvement, identify training opportunities, develop strategies and best practices, and help improve the overall prospect experience. **What do you dislike about Knock CRM?** I want to add email addresses or custom links to signatures being generated on emails going out. **What problems is Knock CRM solving and how is that benefiting you?** As a Regional Marketing & Training Director, Knock helps me customize my trainings to the individual's needs based on the work I am seeing them do. I can dive into every detail of the workflow and see what works and what doesn't and help my teams achieve success with their skills and empower them to develop their skills and acquire new ones. **Official Response from Sydney Webber:** > Onsite teams are the heart of this business and we are so happy you have been able to use Knock's transparent dashboard to empower and develop your teams! Have you had the opportunity to explore our new Learning Management System? Every Knock customer has access to on-demand courses, live training, hundreds of resource documents, and a support crew ready to jump in live with just a few minutes' notice! ### 12. Great product, even better customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Bradley C. | Director of Marketing and Communications, Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2021 **What do you like best about Knock CRM?** There are plenty of helpful software solutions we use throughout our day. Understandably, almost all of those solutions have issues or need improvement at some point but getting a quick and simple answer from most software providers is hard to come by. That is not the case with Knock. Knock's customer service team responds quickly with solutions or gives honest answers about the software's current limitations. This helps us get back to work and moving forward and really means a lot to our teams. **What do you dislike about Knock CRM?** Knock does not have a multi-touch attribution model yet but, from my understanding, they are working on improving their attribution functionality and plan to update soon. **What problems is Knock CRM solving and how is that benefiting you?** Knock kills four birds with one stone: it funnels all of our leads into an easy to manage dashboard, it provides SMS communication and auto-scheduling for prospect tours, it gives us insight into our leasing team's productivity, and it tracks the effectiveness of our ad sources. That is a BIG value add for our company and makes Knock an excellent partner for us. **Official Response from Sydney Webber:** > I'm going to make sure our support and customer success team see your kind words! We just added more Knockstars to the support team so we're getting faster every day. I am so glad Knock has added so much value to your business and thank you to being a great partner. :) P.S. Knock's analytics are getting major love this year, I think you'll like what you see! ### 13. Intuitive, easy to use CRM with great product suppport. **Rating:** 4.5/5.0 stars **Reviewed by:** Alison S. | Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2021 **What do you like best about Knock CRM?** We have been using Knock for about two years now and have been extremely satisfied. It has a great interface that makes it easy to read all forms of communication with prospects (emails, chatbot, texts, calls) and is very intuitive. We have trained about 15-20 employees on Knock and the ease of use + online training catalog makes onboarding easy and efficient. The customer service is great too, every team member we have worked with has been knowledgeable, friendly and quick to respond. Highly recommend! **What do you dislike about Knock CRM?** I would like to see the integration with self guided software improve (this is still a new area but I have some ideas!) **What problems is Knock CRM solving and how is that benefiting you?** Better communication and follow ups. We have reduced the number of leads that fall through the cracks and found a better tool for sites with multiple agents following up with each other's leads. We were also able to provide better texting and self-scheduling tools than we previously used. **Official Response from Sydney Webber:** > Quick and easy onboarding is so important with all of the movement in the multifamily job market. Knock was built Fisher-Price Easy so your team can get to leasing right away! We have been partnering with some amazing self-guided touring companies and Knock Tours has a whole suite of touring features. Maybe we can walk you through Knock Tours and you can share your ideas! Let's connect: swebber@knockcrm.com ### 14. Director of Marketing & Customer Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Fabiola F. | Director of Marketing & Customer Experience , Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2021 **What do you like best about Knock CRM?** There is so much I love that is hard to choose but I'll pick my top 3 items. I love how user-friendly the software is, you can learn by navigating this and checking all features. I absolutely love the texting feature, who wants to read emails? And, as a marketer, I love the advertising tracking tool. This software has changed the way we work and expedites communications to match prospects and residents' current expectations. **What do you dislike about Knock CRM?** I wouldn't categorize this as a dislike, it's more of a wish and hope one day soon this is offered. Other software tools are already offering this: the customer journey. I'd love to see where the prospect started searching and how they ended up with us. We give credit to SEO/sem campaigns for our website and google leads but I feel like we're guessing here. **Recommendations to others considering Knock CRM:** You won't regret it, use Knock REntals and boost your team's productivity immediately! **What problems is Knock CRM solving and how is that benefiting you?** We're solving communications and the team likes the texting capabilities very much. **Official Response from Sydney Webber:** > You're not alone in loving our texting feature. Texting from Knock has gone up 53% since the start of 2021 and our customers send about 3.6 million texts a month! I think it's pretty clear that texting is table stakes these days for renters. Have you checked out Knock Voice and our Centralized Leasing Suite yet? Talk about communication and providing excellent customer experience! P.S. Sometimes wishes come true ;) ### 15. Love KNOCK, Love new CRM Systems - Innovation is where we need to be! **Rating:** 5.0/5.0 stars **Reviewed by:** Trent W. | Assistant Property Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2021 **What do you like best about Knock CRM?** I like knock, because of it's ease of use, look, and concentration of information. It is integrated with our leasing system and is very easy for me to train my new leasing agents on. Knock's processes make sense; the day to day task presented by their system have a very organic feel which makes it easy for the leasing team and allows for smooth communication with the prospects. **What do you dislike about Knock CRM?** I dont dislike many things when it comes to knock, we occasionally duplicate prospects card that when merged, you lose functionality like for texting, which you could've had on a previous card. I also dont like that you cant have a card for boyfriend and a card for girlfirend and merge them without lossing one or the other. I dont like have you cant connect a locator with a propect, or that we occationally cant generate a quote an have to put in a deposit amount when the deposit amount may depend on the screening, but they are continuing to evolve their services and rectify these issue, which I do like. **Recommendations to others considering Knock CRM:** I recommend checking out the competition before choosing Knock CRM, because it only makes you appreciate the service they offer more. **What problems is Knock CRM solving and how is that benefiting you?** To be able to do so many things from one system is awesome. We can text, email, and call from one platform that is integrated with our leasing system and automatically puts the prospect in our in our system. The system puts time back into our day, so we can focus on property management, which is the main goal of any property management team. The system helps us lease as well as stay on top appointments, resident calls and follow ups. ### 16. Love Knock **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica S. | Server, Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2021 **What do you like best about Knock CRM?** The best part about Knock is how user-friendly it is. It is super simple to use, and you can easily follow up with leads, contact prospects, and track leasing activity. **What do you dislike about Knock CRM?** The most difficult part about using Knock is if someone else on my team opens a message from a prospect it goes away from my screen, even if that colleague forgets to respond. **Recommendations to others considering Knock CRM:** Knock is great! **What problems is Knock CRM solving and how is that benefiting you?** We only sometimes run into issues with spam calls getting through (ie ST data, car warranty, etc.) We, however, have seen that lead follow-ups run much more smoothly since using Knock! ### 17. Overall a great platform for our teams! **Rating:** 5.0/5.0 stars **Reviewed by:** Janice S. | Director of Training, Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2021 **What do you like best about Knock CRM?** It's user-friendly. The platform has a very modern and updated feel to it. They're very receptive and value input from their clients. They're constantly making changes and additions to their product (in a good way) that make the customer relationship side of things more efficient. We know every dollar we spend with Knock is purposeful. **What do you dislike about Knock CRM?** We have yet to find a negative regarding Knock. There is of course the learning curve when you jump over to a new product but Knock has supplied more training opportunities than any platform I've used before to ensure their clients' success with the products. **Recommendations to others considering Knock CRM:** There is always hesitancy with rolling out a new product but you and your teams can be assured that the Knock teams go above and beyond to help you solve any issues along the way. They've been so willing to get on calls with us and offer tips and tricks. We've done over 7 different small group trainings with them in 3 months to ensure each little section of our portfolio feels seen and heard when it comes to the usability of the product. **What problems is Knock CRM solving and how is that benefiting you?** Our responsiveness to prospects is much more within our grasp than before and we can watch the physical success of it through the engagement scores. **Official Response from Sydney Webber:** > Thank you for the thoughtful review, Janice. We are thrilled to hear the training sessions have helped your team feel valued and you are seeing results. We have some really exciting new features in the pipeline we can't wait to share with you! ### 18. Excellent Product and Service! **Rating:** 5.0/5.0 stars **Reviewed by:** Brandy J. | Sr. Regional Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2022 **What do you like best about Knock CRM?** I love that the product is user-friendly for our site teams, keeps leads organized, and has excellent reporting and analytics for tracking! **What do you dislike about Knock CRM?** I like everything about the product. The service we have received has been top-notch, and the program has been able to grow with us as we have transitioned to more virtual leasing platforms. **Recommendations to others considering Knock CRM:** Make the switch! This program is a great tool to make your teams more efficient and increase sales! **What problems is Knock CRM solving and how is that benefiting you?** We can better track our leads ad spend and keep prospect engagement high resulting in higher leasing results! The program has increased our productivity on site. ### 19. Best CRM in Multifamily **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2021 **What do you like best about Knock CRM?** The ease of use and how it allows us to communicate with prospective residents in multiple ways are why I prefer Knock to other CRMs. Additionally, it gives transparent data on our leasing team's performance as well as our marketing sources. Support and training are a click away, and our Customer Success Manager, Tyler, is quick to respond and very helpful. **What do you dislike about Knock CRM?** Some of the data that pushes between Knock and the PMS doesn't translate and it causes reporting to be out of sync. **Recommendations to others considering Knock CRM:** Utilize it for prospects and residents. Encourage leasing teams to use it 100% for communication from tour to departure. **What problems is Knock CRM solving and how is that benefiting you?** With Knock we get data on our Marketing Source performance which allows us to increase or decrease spending based on conversion. We also are able to coach leasing team members based on conversion ratios and seeing communication threads in the CRM. ### 20. In today's competitive leasing market, you're team is only as effective as your CRM! **Rating:** 5.0/5.0 stars **Reviewed by:** Susan H. | T, Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2021 **What do you like best about Knock CRM?** High turnover among onsite teams has been a barrier to success in maintaining consistent and effective lead management. The KNOCK platform is incredibly intuitive; new hires can jump right in with minimum lag time. The quality of KNOCK's online training and support makes becoming an expert in lead management practically effortless. **What do you dislike about Knock CRM?** I cannot think of anything that I would change currently. KNOCK stays ahead of the curve in both innovation and the execution of process improvements. Upgrades to KNOCK are delivered seamlessly and usually ahead of schedule. **Recommendations to others considering Knock CRM:** KNOCK is the best in its class! A fantastic product backed by a tremendous development and support team, partnering with KNOCK was an excellent decision for our company. **What problems is Knock CRM solving and how is that benefiting you?** Your CRM is only as good as the team that uses it! KNOCK makes employee onboarding and adaptation easy. No complaints, no resistance to change, no problems...our onsite teams were thrilled to learn a new CRM tool designed with their comfort and needs in mind. Upon rolling out KNOCK, we saw an immediate and positive impact on NOI. Better prospect (and resident) engagement equals more leases, less turnover, and ultimately, higher returns for our investors. **Official Response from Sydney Webber:** > Thank you for taking the time to leave your feedback Susan. We are dedicated to creating an intuitive and gamified product for leasing teams so they can focus on what really matters, renters. I love what you said about better resident engagement equaling less turnover and ultimately impacting NOI. It’s so common that we think of a CRM as a marketing tool. Knock does have excellent attribution reporting and conversion optimization tools, but our resident CRM and other performance management tools can improve overall resident happiness as well. These features drive referrals and renewals and ultimately impact your bottom line. ### 21. A BLESSING **Rating:** 5.0/5.0 stars **Reviewed by:** Tira B. | Assistant manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2021 **What do you like best about Knock CRM?** I liked how all marketing leads are all in one with knock and our Onesite system **What do you dislike about Knock CRM?** I don't have any dislikes. Knock has helped me so much. **Recommendations to others considering Knock CRM:** I would recommend it to anyone wanting to integrate marketing using their property management systems. I love how everything is all into one. Knock is impressive, and I love it! **What problems is Knock CRM solving and how is that benefiting you?** The benefits I've realized are how marketing is all into one! **Official Response from Sydney Webber:** > Thanks for the kind words Tira! One of our goals is to eliminate the swivel chair. Leasing teams have so much on their plates already. Your leads, tours, follow-ups, and lease renewals should all be in one easy dashboard optimized by importance so you can do what you do best, provide exceptional service to your residents! ### 22. Great CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Alexander C. | Multifamily Marketing Manager , Enterprise (> 1000 emp.) **Reviewed Date:** December 27, 2021 **What do you like best about Knock CRM?** The responsiveness from the customer service team as well as our awesome rep, Ben O'Sullivan is great! Knock has been a phenomenal and innovative product for our company. **What do you dislike about Knock CRM?** Nothing that I can think of at this moment. **What problems is Knock CRM solving and how is that benefiting you?** Better visibility into advertising as well as the performance of our teams. Dashboard is really easy to use, which has helped with the adoptions from our teams. ### 23. Best Product For Leasing! **Rating:** 5.0/5.0 stars **Reviewed by:** Christina H. | Assistant Community Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2021 **What do you like best about Knock CRM?** Follow up in a timely fashion, real-time texting, ability to attach virtual tour videos, easily assign ownership and follow-up reminders. **What do you dislike about Knock CRM?** The message section to the right hand side of the dash could be a bit more refined. **What problems is Knock CRM solving and how is that benefiting you?** The recorded calls have come in handy several times to help resolve complaints and sticky situations, as well as the automated message tray for quick first responses. It's a time saver and still allows for proper communication. ### 24. Great Service **Rating:** 5.0/5.0 stars **Reviewed by:** Erika M. | Assistant Property Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2021 **What do you like best about Knock CRM?** The ability to text, change hours and block certain hours off. Also that it sends you notifications to follow up with prospects. **What do you dislike about Knock CRM?** Nothing so far; it's been an excellent service. **Recommendations to others considering Knock CRM:** It is an excellent service. I would recommend it to anyone that uses CRM. **What problems is Knock CRM solving and how is that benefiting you?** Follow-ups with prospects; there is no way to forget. ### 25. You will not be disappointed with Knock CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Taylor S. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2022 **What do you like best about Knock CRM?** Knock crm puts all of our leads into one space! **What do you dislike about Knock CRM?** The analytics can sometimes be off, making it look like you have lower scores **What problems is Knock CRM solving and how is that benefiting you?** Helps know where your leads are coming from and benefiting financially from it ### 26. Knock has Improved our Companies Closing percentages! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** November 01, 2021 **What do you like best about Knock CRM?** I like that Knock keeps all traffic, including current residents, in one place. Following up is easy and ensures we don't forget our follow-up. It also allows transparency for us to view how follow-ups are completed. Knock is easy for us to teach to our teams, and they have the best customer service as a company. We have used other CRM tools, and they have not been as clean & easy to use. **What do you dislike about Knock CRM?** The only thing that I dislike is that our pricing from our PMS software is not integrating correctly, so we are unable to use all the features that leasing could benefit from. **What problems is Knock CRM solving and how is that benefiting you?** We are tracking our lost leads and using the recording options as a training tool. We realize that with the CRM tool, we are following our closing percentages in a better manner. We also love that we can see how often leasing teams lose leads and why they are losing them. ### 27. Best CRM software out there! **Rating:** 5.0/5.0 stars **Reviewed by:** Kenny R. | Assistant Community Director, Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2021 **What do you like best about Knock CRM?** It's ease of use and support. I was completely new to it in May of this year and felt like an expert between my new company's Director of Implementation and the IT support / training provided by Knock. **What do you dislike about Knock CRM?** Nothing, it didn't create extra "busy" work for myself or my staff and helped make our business life productive. Best CRM program/ software I've experienced using and I've been in the industry 10+ years? **What problems is Knock CRM solving and how is that benefiting you?** The benefit of obtaining the perfect client base while not wasting either mone or my team's valuable but extremely limited time to do so. Knock is the best out there. ### 28. Knock is a Blessing! **Rating:** 5.0/5.0 stars **Reviewed by:** Morgan J. | Regional Marketing Director, Enterprise (> 1000 emp.) **Reviewed Date:** January 04, 2022 **What do you like best about Knock CRM?** Knock is the most user-friendly CRM system I've ever had on my properties. The best part about it is the people that work at Knock who are there to answer and help you along the way! Superior customer service! **What do you dislike about Knock CRM?** Absolutely nothing! There is not a single thing that I dislike about this product **What problems is Knock CRM solving and how is that benefiting you?** Qualified traffic and being able to manage leads effectively while in a timely manner! ### 29. Easy to use and great service. **Rating:** 5.0/5.0 stars **Reviewed by:** Lauren B. | property manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2021 **What do you like best about Knock CRM?** Knock makes it easy to manage leads from multiple sources. Tracking, follow up, analytics are all easy to understand. **What do you dislike about Knock CRM?** I wish there was the ability to override certain information as it pulls from our resident system. For example, a unit under renovation that shows as available and cannot be "turned off." **What problems is Knock CRM solving and how is that benefiting you?** Love being able to see and track where leads are being generated-- and where they are not. Great for budgeting/analyzing certain services. ### 30. CRM Made Fun! **Rating:** 4.5/5.0 stars **Reviewed by:** Tiffany A. | Regional Portfolio Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 16, 2021 **What do you like best about Knock CRM?** The interface is so user-friendly! I love the way everything is broken out. **What do you dislike about Knock CRM?** The formatting in my templates. I want to be able to have bullet points, pictures and adjust formatting. **What problems is Knock CRM solving and how is that benefiting you?** Queue management is much easier with CRM. I also love that you can target marketing at lost or specific leads. ### 31. Easy follow up tool **Rating:** 5.0/5.0 stars **Reviewed by:** Carisa J. | Property manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2021 **What do you like best about Knock CRM?** The follow up reminders make keeping track of prospect communication easy. **What do you dislike about Knock CRM?** Follow up is not automatically scheduled. **Recommendations to others considering Knock CRM:** Makes resident communication and prospect follow up seamless. **What problems is Knock CRM solving and how is that benefiting you?** Co start prospect communication and easy mass emails to residents ### 32. Follow Up Made Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Toni G. | Community Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 08, 2021 **What do you like best about Knock CRM?** The follow up scheduler is the most helpful tool in Knock. The ability to schedule in the time frame the prospect is looking to move. **What do you dislike about Knock CRM?** Engagement times aren't the most ideal. I wish they could be customized. **What problems is Knock CRM solving and how is that benefiting you?** Traffic conversions are seamless do to the syncing into Onesite. ### 33. Knock On Top! **Rating:** 5.0/5.0 stars **Reviewed by:** Michael A. | Assistant Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 23, 2021 **What do you like best about Knock CRM?** I like the user-friendly way that I can navigate and schedule appointments and clock times on the calendar. It is so much better than our previous operating system. **What do you dislike about Knock CRM?** There is not anything that I dislike about Knock at all! **What problems is Knock CRM solving and how is that benefiting you?** Merging duplicate prospects. The benefits are too many to mentions! **Official Response from Sydney Webber:** > Thanks for taking the time to leave a review, Michael! It's great to hear Knock has improved your daily workflow and is easy to navigate. The merging duplicate feature has certainly helped our customers keep their data clean and communication seamless. ### 34. I really like the functions that Knock Provides, they seem to always add more to their tools. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2021 **What do you like best about Knock CRM?** I like that it keeps up with our follow-ups and has an easy-to-use calendar for scheduling tours. **What do you dislike about Knock CRM?** I do not believe that I can think of any problems, it is very easy to use. **What problems is Knock CRM solving and how is that benefiting you?** Staying on task, keeping up with appointments, and keeping up with follow-ups. ### 35. A great concept with too many kinks **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** September 28, 2021 **What do you like best about Knock CRM?** Knock is designed as a foolproof way to manage prospect information and the renter life cycle. We like the follow up features and ability to craft unique responses. **What do you dislike about Knock CRM?** Poor integration with Realpage. We constantly have to refresh while we wait on Knock to sync with pricing, which can create a huge delay in getting timely quotes to prospects. **What problems is Knock CRM solving and how is that benefiting you?** We are seeing better management of the renter life cycle and there is much more accountability and transparency on the part of our leasing consultants. **Official Response from Sydney Webber:** > We are glad to hear Knock is helping streamline the management of your renter lifecycle and give you visibility into your teams performance! Knock is designed to turbocharge your PMS with performance management tools to create an excellent renter experience. Knock has a bi-directional integration with RealPage and our team of experienced integration specialists work hard to keep things running smoothly. We will continue to work diligently to improve integrations so your tech stack can work in perfect harmony. ### 36. We Love Love Love Knock!! It has really uped our leasing game! **Rating:** 5.0/5.0 stars **Reviewed by:** Jill H. | Property Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 28, 2021 **What do you like best about Knock CRM?** The ability to book online and the text message feature **What do you dislike about Knock CRM?** It doesn't notify us when someone cancels **Recommendations to others considering Knock CRM:** If you feel like you are not "on trend" or "as tech savvy" as you need to be, us Knock. **What problems is Knock CRM solving and how is that benefiting you?** scheduling, communication with residents **Official Response from Sydney Webber:** > While I doubt that you’re not “on trend” Jill, we believe the user shouldn’t have to conform to tech, tech should be built for the user. That is why we are obsessed with making the most intuitive and user-friendly CRM in the market! I’d love to dig deeper and get some more context on the notification you are missing. Our support team may be able to take a look at your account settings to make sure you have everything you need in place to be successful. You can reach them at support@knockcrm.com. ### 37. Knock is easy to use, really helpful when scheduling appointments **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2021 **What do you like best about Knock CRM?** Scheduling appointments, its really easy to use and lets you choose when you can and can not **What do you dislike about Knock CRM?** I don't dislike anything from knock; I recommend it. **What problems is Knock CRM solving and how is that benefiting you?** When they call, it lets us know when or how they reached us. Having our calls recorded has benefited me a lot when it comes to residents. ### 38. knock is the BEST! **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley V. | Property Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 08, 2021 **What do you like best about Knock CRM?** Knock is user-friendly and the system makes it so easy to manage prospects! **What do you dislike about Knock CRM?** The only downside to knock is all the free time you'll have to fill with other duties :-) **What problems is Knock CRM solving and how is that benefiting you?** 100% Data entry! ### 39. Knock is AMAZING! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** February 02, 2022 **What do you like best about Knock CRM?** I have used Knock for over three years, and I love how easy the follow-up process is for our team members. Each feature in knock is a click away from being sucessful. **What do you dislike about Knock CRM?** There is nothing I dislike about Knock.I love Knock. **What problems is Knock CRM solving and how is that benefiting you?** No problem at all. ### 40. We all Love Knock! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** January 26, 2022 **What do you like best about Knock CRM?** Our employees love that Knock is easy to use and integrates with Craigslist and our Property Website. **What do you dislike about Knock CRM?** We do not believe there is anything missing from This product. **What problems is Knock CRM solving and how is that benefiting you?** We love that we can utilize the reports section to listen to phone calls, view all messages, etc. ### 41. Love using knock! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Investment Management | Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2021 **What do you like best about Knock CRM?** User friendly and makes our jobs easier! **What do you dislike about Knock CRM?** Not being able to quote while using Yieldstar **Recommendations to others considering Knock CRM:** Once you start using knock you won't want to go back to regular prospect follow ups **What problems is Knock CRM solving and how is that benefiting you?** Details follow up ### 42. Amazing Product and Top Notch Team **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** October 08, 2021 **What do you like best about Knock CRM?** Knock keeps our managers on track and on task with their prospects and follow ups. The system is super easy to use and user friendly. As a marketing director, Knock helps me easily analyze prospect data and manager performance to ensure everything is running as efficiently as possible. **What do you dislike about Knock CRM?** I wish Knock also handled the leasing workflow on top of the prospect journey. **Recommendations to others considering Knock CRM:** If you want to increase productivity and easily measure employee performance, this product is for you. Quickly increase conversions and leases. **What problems is Knock CRM solving and how is that benefiting you?** Prospect follow ups, missed prospects, and performance analytics. ### 43. Highly Recommend! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2021 **What do you like best about Knock CRM?** Knock is very user-friendly. It keeps all prospects organized and helps our onsite teams stay on top of follow up. **What do you dislike about Knock CRM?** I don't like how the boxscore reports. It never matches our Yardi boxscore. It doesn't count as a lease until the prospect moves in. **What problems is Knock CRM solving and how is that benefiting you?** It improves time management and organization of our prospects. It has also helped us to identify underperforming ad sources. ### 44. Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2021 **What do you like best about Knock CRM?** Easy to navigate, I like that it associates with Yardi **What do you dislike about Knock CRM?** Their isnt anything I do not like about this product **What problems is Knock CRM solving and how is that benefiting you?** That it will associate with Yardi making it easier to enter prospects. ### 45. Best In Class CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle C. | Vice President, Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2021 **What do you like best about Knock CRM?** Knock provides an easy-to-use system that provides everything our leasing agents need to manage their prospects. **What do you dislike about Knock CRM?** Lack of ability to customize certain items. Example: Reasons did not lease etc. **Recommendations to others considering Knock CRM:** After using several property management CRM's over the span of 16 years I highly recommend knock. **What problems is Knock CRM solving and how is that benefiting you?** Our team enjoys a community queue and tracked actions by type. (text, email, phone) ### 46. Knock Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2022 **What do you like best about Knock CRM?** Ease of use and traffic source reporting **What do you dislike about Knock CRM?** There have been some social integration issues and the need to disconnect and reconnect. **What problems is Knock CRM solving and how is that benefiting you?** Cost per lease and lead reporting. ### 47. Love Knock! **Rating:** 5.0/5.0 stars **Reviewed by:** Beverley W. | Regional Property Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2021 **What do you like best about Knock CRM?** The functionality, dashboard, resident relations and marketing information captured. **What do you dislike about Knock CRM?** There isn't anything that I can think of. **What problems is Knock CRM solving and how is that benefiting you?** Property wide communication for the residents and call tracking. ### 48. Easy to use! **Rating:** 4.5/5.0 stars **Reviewed by:** Lauren G. | VP, Marketing, Real Estate, Enterprise (> 1000 emp.) **Reviewed Date:** October 05, 2021 **What do you like best about Knock CRM?** The dashboard is easy to learn and use, very user friendly. **What do you dislike about Knock CRM?** It can get a little complicated on how the info flows back to Yardi or Entrata. **What problems is Knock CRM solving and how is that benefiting you?** Managing leads, collecting data about where my traffic is coming from. ## Knock CRM Discussions - [What is Knock CRM used for?](https://www.g2.com/discussions/what-is-knock-crm-used-for) - [View Knock CRM pricing details and edition comparison](https://www.g2.com/products/knock-crm/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+09%3A35%3A13+-0500&secure%5Bsession_id%5D=91faebfe-fcef-4aad-8119-08565c3c907c&secure%5Btoken%5D=a0e4d919920f5547f6a07711eae420b6dcfa7460252f8b5b734b7013caec91c9&format=llm_user) ## Knock CRM Features **Leasing** - Vacancy Advertising - Rental Applications - Tenant Screening - Lease Templates - Document Management **Marketing ** - Branding - Contact Forms & Lead Generation - Open House Scheduling **Relationship Management** - Lead Generation - Social Media Integration - CRM Integration **Client Management** - Lead Scoring - Contact Management - Lead Generation **Building Operations** - Maintenance Service Requests - Property Inspections - Service Portals - Building Announcements - Resource Reservations **Tour Creation ** - Photo Splicing - 3D Transitions - VR Capabilities - AR Capabilities - Navigation Buttons - Embedding and Uploading **Presentation** - Website Builder - MLS Integration - SEO Strategization - IDX Website **Task Management** - Marketing Automation - Document Management - Third-Party Integration **Platform Features** - Contact & Account Management - Opportunity & Pipeline Management - Task / Activity Management - Listing Management - Email Marketing - Transaction Management - Lead Management - CMA Management - Forecasting & Reporting - Dashboards **Accounting** - Property Accounting - Online Payment - Company Financials - Certificates of Insurance (COI) - Dashboards **Visualization** - Floorplans - GPS & Mapping **Platform Branding** - Operability - Brand Management **Operations** - Tenant Portal - Integration with Rental Payment Solution - Lease Application Management - Tenant Screening - Amenity Management - Accounting Module - Maintenance Management - Listing Syndication **Platform Content** - Social Media Management - Communication Management - Website Management - Campaign Building **Agentic AI - Real Estate CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance - Natural Language Interaction - Decision Making **Platform Additional Functionality** - Reporting **Agentic AI - Property Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Platform Integrations** - Integration with Real Estate CRM - Integration with Virtual Tour - Integration with Real Estate Activities Management ## Top Knock CRM Alternatives - [AppFolio](https://www.g2.com/products/appfolio/reviews) - 4.6/5.0 (1,018 reviews) - [Innago](https://www.g2.com/products/innago/reviews) - 4.9/5.0 (574 reviews) - [ResMan](https://www.g2.com/products/resman/reviews) - 4.8/5.0 (386 reviews)