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Knock CRM Reviews & Product Details

Knock is a CRM and performance management platform for residential property management leasing teams, marketers, regional managers, and leadership that harnesses best-in-class automation, integration, and data transparency tools to improve occupancy and drive renewal rates. A trusted and proven technology leader in the multifamily space, Knock is used by hundreds of the largest property management companies across the U.S. and Canada.

Seller

Knock

Product Description

The “intelligent front office” solution, helping property managers deal with marketing, sales, CRM, retention, performance management, predictive analytics, applicant screening, and reporting all in one platform. Providing the productivity and business intelligence tools needed to maximize occupancy, rent growth, and customer satisfaction in every community. Marketing and attribution: Drive apartment demand and attract new residents with Knock’s intelligent marketing solutions. - Self-Scheduling - Campaign Management and Reporting - Knockbot - Chat Sales and leasing: Improve leasing team productivity with Knock’s leasing and automation suite. - Prospect CRM - Screening & Leasing - ID Verification - Video Tours - Self Guided - Tour Tablet Retention and service: Drive renewals with Knock’s resident lifecycle management. - Renewal CRM Predictive business intelligence: Increase portfolio NOI with Knock’s decision-making engine. - Performance Indicators: Benchmarking and Trends - Insights Dashboard - Team Activity Tracking - Cost-per-Lease Budget & Performance Tracking - Ad Spend, Traffic, Conversion, Response Times, and many other reporting combinations to track metrics important to your property

Overview by

Sydney Webber

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Perceived Cost

$$$$$

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Knock CRM Media

Knock CRM Demo - Benchmarking and Performance Monitoring

Knock Performance Indicators (KPI’s) separate each property into performance categories, helping leadership give credit to their Knockstars while providing additional support to the teams that need it.

Knock CRM Demo - Endless reporting customization

With over 1 billion possible report combinations, there’s endless ability to pull the metrics your ownership groups and leadership teams need.

Knock’s reporting provides a new way to monitor teams and train. With advanced drill-down reports, leadership can view and listen to individual team members’ communications, eliminating the need for additional secret shops and giving everyone a chance to get on the same page – all with a single c...

Knock CRM Reviews (48)

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Megan F.

Mid-Market (51-1000 emp.)

7/11/2023

"Effective CRM"

3.5/5

What do you like best about Knock CRM?

The Knock CRM is a one-stop shop for all things multifamily leasing, operations, and marketing. Knock's has various high-quality tools when it comes to data, communications, and automations. The support and knowledge center are very helpful. Review collected by and hosted on G2.com.

What do you dislike about Knock CRM?

With a large portfolio of properties, the roll-out and integration of Knock was more challenging and complex than expected. It would be nice to have an easier and faster set-up process. Review collected by and hosted on G2.com.

Verified User in Real Estate

Mid-Market (51-1000 emp.)

8/21/2023

"User friendly with easy to access data"

5/5

What do you like best about Knock CRM?

The upside of using Knock is that it integrates with our PMS software. You see in-real time activity, love that it tracks follow up and it has easy to access data reporting Review collected by and hosted on G2.com.

What do you dislike about Knock CRM?

Sometimes info I'm updating is not saving within the mapped sources section, there can sometimes be a disconnection within the integration section, also wished there was further integration with other social platforms like Instagram Review collected by and hosted on G2.com.

Shelby M.

Senior Regional Marketing Director

Enterprise (> 1000 emp.)

6/16/2022

"Knock has been a game changer for our sites, we have seen a lot more conversions since implementing."

5/5

What do you like best about Knock CRM?

Knock is easy to use and integrates flawlessly into our systems. Our onsite staff finds it very helpful to keep track of their prospects. To be honest, I have not used another platform that competes with Knock. Review collected by and hosted on G2.com.

What do you dislike about Knock CRM?

The only downside is sometimes the integration can be a little finicky and take a little longer than desired. The integration piece could be made more efficient. Review collected by and hosted on G2.com.

Lindsay D.

Director, Training and Marketing

Mid-Market (51-1000 emp.)

2/2/2022

"The most intuitive, customer focused CRM platform out there for the multifamily industry."

5/5

What do you like best about Knock CRM?

Knock's customer service and training platform hit it out of the park for Western Wealth Communities. They provide detailed analytics for our leadership team, making marketing and conversion discussions easy. The engagement scores drive our teams to be active with our prospects ensuring every lead is being touched and our marketing dollars are being well utilized. Company insights allow our Training Department to review on a weekly basis and determine what additional training needs to occur in order to increase our conversion for CPL and tours. Knowing what advertising partners are delivering quality leads allows our marketing department to make informed decisions on sources, and maximize our spending across the portfolio. Knock is the true definition of a partner, not just a vendor. They assist us in not only the rollout of new services such as knock tours but the training of our teams. I can not give them enough praise for making my job as a Training and Marketing Director easier! Review collected by and hosted on G2.com.

What do you dislike about Knock CRM?

There is a learning curve, like any program we implement onsite, and our teams need to dedicate time to go through the training platform and sessions offered. I wish that more on-demand classes were offered where they can work with a rep 1x1. Recently we have been partnered with a team that offers this and it has been a game-changer. Review collected by and hosted on G2.com.

Becky D.

Property Management

Small-Business (50 or fewer emp.)

9/16/2021

"Excellent Product!"

5/5

What do you like best about Knock CRM?

Excellent for tracking all correspondences, dates, times, etc. It's so fun to use too! Thank you for making such a great product! It's user-friendly, and the team can jump in and help each other with follow-ups for all leads and resident communications. Here is something big I want to mention too. I used KNOCK to assist me in proving our consistency in our communication with a difficult situation with one of our residents. So even though we lean 100% on KNOCK for our leads, it also helps daily management. Thanks again! Review collected by and hosted on G2.com.

What do you dislike about Knock CRM?

I cannot think of anything that I dislike. Review collected by and hosted on G2.com.

Response from Sydney Webber of Knock CRM

edit

Thank you for your thoughtful review, Becky. We love hearing Knock was there for you as a resource when approaching a difficult situation with a resident.

We talk so much about CRM as a lead management tool, but it's so important to have a solution that also addresses your resident communication needs. I added a resource that dives deeper into our renewal CRM functionality. Knock customers are using this tool to decrease unit vacancy time by starting the renewal conversation early with residents.

See how Knock CRM improved

Windell M.

Marketing Director

Mid-Market (51-1000 emp.)

1/18/2022

"Knock, you knocked it out of the ballpark with us!"

5/5

What do you like best about Knock CRM?

Knock is easy to use and easy to roll out. Our onsite teams adopted the program very quickly. Knock helps our teams perform at their best, streamlining day-to-day activity and making every prospect in our pipeline count. The analytics is impressive and provides accurate lead attribution data to our marketing department and performance metrics to our training department. Knock is very flexible with a variety of settings to accommodate our needs for our procedures in each community. The best thing I like about our experience with Knock Team is their responsive customer service. They are always available. Moriah, Kevin, and Sean are great to work with! Review collected by and hosted on G2.com.

What do you dislike about Knock CRM?

A few integration hiccups with our PM software, but nothing significant. I do appreciate the workarounds and eagerness of their team to address it and provide future enhancements. Review collected by and hosted on G2.com.

Response from Sydney Webber of Knock CRM

edit

We are so happy that after your thorough search Knock was the perfect fit for your business! Our analytics are getting supercharged this year so if you find them valuable now, just wait!

P.S. We love a Knock pun :)

Verified User in Real Estate

Enterprise (> 1000 emp.)

5/17/2022

"Knock makes leasing easier!"

5/5

What do you like best about Knock CRM?

Calendar scheduling is super easy to use for our whole team. Helps us schedule more tours and prospects in a day. Review collected by and hosted on G2.com.

What do you dislike about Knock CRM?

Nothing that I can think of would be a benefit to this product. Review collected by and hosted on G2.com.

Recommendations to others considering Knock CRM:

It's a value for the service it offers to a small leasing staff. We are able to turn through twice as many prospects as compared to just Rent Cafe Flex which is what we were primarily using before. Review collected by and hosted on G2.com.

What problems is Knock CRM solving and how is that benefiting you?

Automatic appointment scheduling, as well as the ease of adding in guest cards for walk-ins. Helps us do more tours in a day and easily add in prospects while on the phone. Review collected by and hosted on G2.com.

Dennis M.

Vice President

Mid-Market (51-1000 emp.)

3/9/2022

"Best in class CRM"

5/5

What do you like best about Knock CRM?

Our company absolutely loves this CRM. This is the first and only CRM that I have had site teams fall in love with and regularly use. It forces the hand on follow-up, has a great scoring metric, and kicks out some of the most useful reports without any unneeded fluff. Thanks, Knock! Review collected by and hosted on G2.com.

What do you dislike about Knock CRM?

Nothing to dislike! This software covers all needs. Review collected by and hosted on G2.com.

Samantha H.

Senior Marketing Director

Enterprise (> 1000 emp.)

2/2/2022

"Amazing CRM, Even better Support & Service"

5/5

What do you like best about Knock CRM?

Knock is an all-around standout in the CRM space that serves the interest of all stakeholders. The product is easy to learn and simple to use, and their team offers fantastic ongoing support to onsite teams. From a corporate level, you have access to all the reporting and KPI data you could ever need. As an owner, you can take comfort in knowing your leads are being well managed and your ROI accurately tracked. On top of it all, Knock has proven to be a great partner and provides first-class service and support and continues to show their commitment to a long-term partnership by the continued investments they make in their product. Review collected by and hosted on G2.com.

What do you dislike about Knock CRM?

Nothing! Any challenges or obstacles we've thrown at the Knock product team have been met with solutions or creative workarounds. One of the best things about Knock is its continued innovation and an ever-evolving, improving product. Review collected by and hosted on G2.com.