Denticon Reviews & Product Details

I used Denticon for over two years at Channel Islands Family Dental, and it was a very reliable and user-friendly EMR. The system is easy to navigate and makes daily tasks like eligibility verification, document uploads, patient care coordination, and insurance management efficient and straightforward. The interface is clean and intuitive, which helped our team stay productive in a fast-paced dental office. Review collected by and hosted on G2.com.

While using Denticon, I did not come across any significant issues. The performance remained stable throughout, and both my colleagues and I did not face any recurring problems. Review collected by and hosted on G2.com.

Nothing its a run of a mill software and they want to charge too much for it. DO NOT DO business with them. All they have ever done in the last few years is increase my fees while their service has gone down!! Review collected by and hosted on G2.com.

They started my subscription at $199, then they raised the price to 300 and 400 and now they are asking $600 per month. I contacted them and they have not responded for 5 days now. Its absolutely the worst customer service of my life!. Do NOT start working with them! They just raise your fees for no reason and add zero new service to you! Review collected by and hosted on G2.com.

We are fairly new to Denticon, but no stranger to Cloud 9. During the conversion we had the best support and a seamless setup. Our teams weren’t fond of it at first, of course, but over time they are in LOVE. The TX plan process is great, we have been able to centralize our RCM and look forward to a call center next. So happy to be part of the Planet DDS Family! Review collected by and hosted on G2.com.

Analytics is still a struggle and X-rays Review collected by and hosted on G2.com.

The cost for a great platform like this really made sense for my multiple practices. Not to mention the level of support is great. We also get a ton of built in features that competitors as similar pricepoints do not offer. Review collected by and hosted on G2.com.

The platform itself feels a bit dated and could be improved which I know they are working on! Review collected by and hosted on G2.com.

We are still beginning our long journey of implementation of Denticon but my experience so far has been wonderful. I've gotten to meet many subject matter experts across the PDDS organization as well as connect with other DSO's that have implemented the system to learn from. I appreciate the time and dedication the entire team has shown myself and our organization thus far and look forward to bringing this project to fruition Review collected by and hosted on G2.com.

We are coming from a propriety system with our developers in-house so anytime we need something new, we can build it ourselves. That will likely be the biggest learning curve for our staff. While Denticon has a great Feature Request system to log our wants/needs it isn't the same as sending an internal request to our own team. But the benefits of Denticon still far outweigh this small downside. Review collected by and hosted on G2.com.

One of the many things I love about Denticon is that it is Cloud based, which is crucial for our 10 location DSO. Patient information is shared across the enterprise and the reporting is outstanding. Review collected by and hosted on G2.com.

It would be helpful if a pin board was developed to help hold an appointment to be rescheduled, instead of save and paste. Review collected by and hosted on G2.com.

The portal is easy to use and smooth.

The information related to dental billing is available on one single platform. Review collected by and hosted on G2.com.

Font and UI can be improved, rest everything is good Review collected by and hosted on G2.com.

In the last 10 years of using Planet DDS, we have grown from 2 to 11 locations. The ease of use of the product is unmatched. The conversion process is seamless, and the support team is phenomenal. Review collected by and hosted on G2.com.

I wouldn't change a thing! Denticon works great for us. Review collected by and hosted on G2.com.

“I have truly enjoyed working with Planet DDS because of the attention given to users. The help desk and ticket request is phenomenal service that is easy to use with a quick response time. I also can very much appreciate that even if the answer is not known to the Planet DDS rep, they don't make stuff up but honestly say, record the problem and escalate and then keep in touch and follow up with me.” Review collected by and hosted on G2.com.

turn around time on feature requests that I've submitted to have. Review collected by and hosted on G2.com.

“Prior to converting to Planet DDS, IT was a constant headache and we frequently had to pause operations so we could "restart the server." A phrase over the radio, that all staff came to dread. Since moving to Planet DDS, we have been able to reduce by 60% our monthly IT fees and limit the amount of downtime in the office due to computer issues to almost none.” Review collected by and hosted on G2.com.

Training the ledger is difficult with new staff and the internal Statements that print are hard for patients to understand. Review collected by and hosted on G2.com.