Best Feedback Analytics Software

How Many Feedback Analytics Software Products Does G2 Track?

Total Products under this Category: 268

Category Stats (Oct 2026)

  • Average Rating: 4.62/5 (↑0.01 vs Sep 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Permut (+5.01%) - Among all products in this category, Permut recorded the largest rating increase compared to last month

Last updated: October 21, 2026

How Does G2 Rank Feedback Analytics Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 42,300+ Authentic Reviews
  • 268+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Feedback Analytics Software

G2 Grid® for Feedback Analytics Software plotting products by satisfaction and market presence

Highlighted products: SurveyMonkey, Birdeye, Medallia Customer Experience, ReputationStacker, Glassbox, AskNicely, Resonate CX, and Edge.

Underlying data: [Grid® JSON](https://www.g2.com/categories/feedback-analytics/grids.json?focus%5B%5D=surveymonkey&focus%5B%5D=birdeye&focus%5B%5D=medallia-customer-experience&focus%5B%5D=reputationstacker&focus%5B%5D=glassbox&focus%5B%5D=asknicely&focus%5B%5D=resonate-cx&focus%5B%5D=eyerate-reviews-edge)

SurveyMonkey

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business and loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-assisted technology, it’s like having a team of expert researchers right at your fingertips. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at http://surveymonkey.com.

Average Rating: 4.4/5.0

Total Reviews: 23,698

How Do G2 Users Rate SurveyMonkey?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.2/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.2/10 (Category avg: 8.6/10)
  • Customer Service Channels: 7.7/10 (Category avg: 8.8/10)

Who Is the Company Behind SurveyMonkey?

  • Seller: SurveyMonkey
  • Company Website:
  • Year Founded: 1999
  • HQ Location: San Mateo, CA
  • Twitter: @SurveyMonkey
    42,887 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,363 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Teacher, Owner
  • Top Industries: Education Management, Hospital & Health Care
  • Company Size: 37% Small, 34% Medium

What Do G2 Reviewers Say About SurveyMonkey?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of SurveyMonkey, finding it quick and intuitive for creating surveys and gathering feedback.
  • Users find SurveyMonkey's ease of creation exceptional, allowing quick and user-friendly survey development without technical skills.
  • Users find SurveyMonkey intuitive, with its user-friendly design simplifying question creation and data analysis.
  • Users love the simplicity of SurveyMonkey, enabling quick survey creation and analysis without technical skills.
  • Users find SurveyMonkey extremely easy to use, making it a valuable tool for gathering and analyzing feedback.
Cons
  • Users find SurveyMonkey to be expensive, particularly regarding limited features and costly customizations.
  • Users find limitations in the free plan of SurveyMonkey, requiring payment for essential features and access to more responses.
  • Users report survey issues such as limited logic, awkward mobile editing, and outdated templates affecting usability.
  • Users find that many advanced features are restricted to higher-priced plans, limiting the functionality of free versions.
  • Users express frustration with limited customization options in SurveyMonkey, affecting design and dataset manipulation capabilities.

What Are Recent G2 Reviews of SurveyMonkey?

What Are G2 Users Discussing About SurveyMonkey?

Birdeye

Birdeye builds AI coworkers for multi-location brands — trusted by the world's largest enterprise brands, including Aspen Dental, Sun Auto, and Caesars Entertainment. We give you AI coworkers at every location, across marketing, operations, and customer experience, that own the jobs your business needs done: winning AI visibility, booking appointments, and driving consistent CX. AI Coworkers → Own the Jobs Jay (marketing), Myna (operations), and Robin (customer experience) own the work across your locations — from AI search visibility, reviews, listings, and social, to front desk and appointment booking, to surveys, ticketing, and insights. An agent carries out an action, but it doesn't own an outcome. A coworker holds a job. Agents give you capacity; coworkers give you ownership. Your team manages three coworkers instead of thirty agents — and the work gets done at every location, without stretching anyone thinner. Agents → Do the Work Each coworker orchestrates multiple agents that work together to complete a job, and how those agents work is what makes us different. Most software tells you what's happening; ours decides what to do and does it. That runs on BirdAI, our Agent OS: it consolidates every signal across every location, whether it lives in Birdeye or one of your 3,000+ integrations; reasons with your industry, brand, and location context, backed by 13 years of multi-location data infrastructure; and acts — autonomously or with a human in the loop, your call per workflow. So one review, one campaign, one missed call becomes a finished outcome, not a line item in a dashboard. Enterprise-Ready → Built for Scale SSO, audit logging, HIPAA, SOC 2, and GDPR. Role-based access, tiered approvals, and location-level reporting give corporate and local teams the control they need — so you stay in control while AI handles execution across hundreds of locations. With teams across the U.S., U.K., Australia, and India, Birdeye serves multi-location brands in healthcare, dental, restaurants, financial services, auto, retail, and property management.

Average Rating: 4.7/5.0

Total Reviews: 4,142

How Do G2 Users Rate Birdeye?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.7/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 9.0/10 (Category avg: 8.6/10)
  • Customer Service Channels: 9.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Birdeye?

  • Seller: Birdeye
  • Company Website:
  • Year Founded: 2012
  • HQ Location: Palo Alto, CA
  • Twitter: @BirdEye_
    5,232 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,477 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, Marketing Manager
  • Top Industries: Hospital & Health Care, Real Estate
  • Company Size: 46% Small, 34% Medium

What Do G2 Reviewers Say About Birdeye?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Birdeye, appreciating its intuitive navigation and efficient support team.
  • Users appreciate the efficiency in managing reviews with Birdeye, making feedback response quick and streamlined.
  • Users appreciate the efficiency in review management offered by Birdeye, streamlining customer feedback in one platform.
  • Users appreciate the fast and responsive customer support provided by Birdeye, enhancing their overall experience.
  • Users appreciate the centralized platform of Birdeye, simplifying patient engagement and reputation management efficiently.
Cons
  • Users feel the lack of missing features limits Birdeye's potential, wishing for more reports and integrations.
  • Users notice the need for improvement in the AI chatbot, as it struggles with complex queries and implementation issues.
  • Users find the dashboard challenging to navigate, especially when managing multiple locations and utilizing the search function.
  • Users experience a noticeable learning curve with Birdeye, especially when navigating its features initially.
  • Users note that Birdeye has limited features for review management, impacting the effectiveness of customer interactions.

What Are Recent G2 Reviews of Birdeye?

What Are G2 Users Discussing About Birdeye?

Medallia Customer Experience

Medallia Experience Cloud, an award-winning SaaS platform, leads the market in helping organizations understand, manage and improve the experiences of their customers, employees, and citizens. Medallia is equipped with the most comprehensive capabilities for capturing feedback and experience signals wherever customers are interacting, including: email, social, digital web and in-app, conversational messaging and connected devices. And, when combined with operational and transactional data fed into Medallia, organizations can understand every touchpoint along every customer journey. Medallia Athena brings AI and Machine Learning to the platform, detecting patterns, uncovering issues and new business opportunities, and predicting behavior, all to focus attention for smarter business decisions. Medallia delivers these insights in real-time, across the organization, so that the voice of the customer can be embedded in daily decisions made by everyone, from the frontline to the C-suite. Using Medallia Experience Cloud, organizations can make demonstrable improvements to the customer experience and employee experience, reducing churn, turning detractors into promoters and buyers, and creating in-the-moment cross-sell and up-sell opportunities. All of which help companies deliver clear and potent returns on investment. Learn what Medallia can do for your organization by requesting a demo at https://www.medallia.com/contact-us/

Average Rating: 4.5/5.0

Total Reviews: 209

How Do G2 Users Rate Medallia Customer Experience?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.1/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.4/10 (Category avg: 8.6/10)
  • Customer Service Channels: 8.2/10 (Category avg: 8.8/10)

Who Is the Company Behind Medallia Customer Experience?

  • Seller: Medallia
  • Company Website:
  • Year Founded: 2001
  • HQ Location: San Francisco, CA
  • Twitter: @Medallia
    12,225 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2,765 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Hospitality, Financial Services
  • Company Size: 64% Large, 21% Medium

What Do G2 Reviewers Say About Medallia Customer Experience?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the closed loop feedback process in Medallia, enhancing organizational engagement from all levels.
  • Users appreciate the ease of use and AI integration of Medallia, enhancing data management and actionable insights.
  • Users appreciate the ease of use of Medallia Customer Experience, enjoying its smooth setup and digestible data analysis.
  • Users appreciate the high touch client service of Medallia Customer Experience, valuing responsive support and actionable insights.
  • Users appreciate the grounded insights provided by Medallia Customer Experience, enhancing collaboration and data democratization.
Cons
  • New users may face a challenging learning curve due to the platform's complexity and feature abundance.
  • Users find limitations in features and manual effort needed complicates feedback management, delaying valuable insights.
  • Users find the steep learning curve of Medallia challenging, requiring significant time to master its features.
  • Users feel that Medallia's AI capabilities are behind compared to competitors, impacting onboarding and text analytics customization.
  • Users often find difficult reporting in Medallia challenging, with a steep learning curve and confusing navigation during critical periods.

What Are Recent G2 Reviews of Medallia Customer Experience?

What Are G2 Users Discussing About Medallia Customer Experience?

AI can help you find the answers. G2 helps you trust them.

Connect G2 to Claude or ChatGPT for answers grounded in G2's trusted reviews, comparisons, and pricing from real user insights.

How it works
Connect G2 to ChatGPTConnect G2 to Claude

ReputationStacker

ReputationStacker’s reputation management software helps businesses get more reviews, rank higher in local search, and win more customers... automatically. It is a completely hands-off system designed to scale effortlessly, making it especially powerful for local businesses, multi-location brands, and healthcare organizations looking to boost reviews, improve customer experience, and dominate local search. • Automated Campaigns → Save Time & Drive Volume: Automatically triggers SMS and email review invitations, allowing you to focus on running your business while the system consistently drives new reviews on Google, Facebook, and other major platforms. • AI Review Replies & Sentiment Reports → Smart CX Management: Streamline your response workflow with intelligent AI review replies, while detailed sentiment reports turn qualitative feedback and NPS surveys into quantified, actionable data to resolve issues privately. • AI Insights Chat → Instant Business Answers: Allows you to use a conversational, chat-like assistant to instantly query your feedback database and extract deep, actionable trends from customer reviews. • Multi-Location Control → Protect Brand Consistency: Centralizes review monitoring and customer experience tracking for thousands of locations in a single dashboard, ensuring a stellar online reputation across your entire brand footprint. • Granular Permissions → Delegate Safely: Uses secure, role-based permissions, allowing you to safely delegate local review management to staff, location managers, or franchise owners without losing control of your master account settings. • Workflow Integrations → Eliminate Manual Effort: Seamlessly connects with your CRM, POS, or practice management software to run in the background, automatically turning daily transactions into new review opportunities. By unifying automated review acquisition with powerful customer experience tools, ReputationStacker turns feedback into your strongest growth engine. Whether you are managing a single local storefront or coordinating thousands of franchise locations, the platform gives you the tools to listen to your customers, improve operational performance, and dominate local search.

Average Rating: 4.9/5.0

Total Reviews: 140

How Do G2 Users Rate ReputationStacker?

  • Has the product been a good partner in doing business?: 9.9/10 (Category avg: 9.4/10)
  • Thematic Analysis: 10.0/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 10.0/10 (Category avg: 8.6/10)
  • Customer Service Channels: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind ReputationStacker?

Who Uses This Product?

  • Who Uses This: Manager, Owner
  • Top Industries: Consumer Services, Hospital & Health Care
  • Company Size: 57% Small, 34% Medium

What Do G2 Reviewers Say About ReputationStacker?

AI-generated summary from verified user reviews

Pros
  • Users find ReputationStacker to be simple and easy to use, enabling effortless integration and effective review collection.
  • Users value the ease of use of ReputationStacker, finding it simplifies online reputation management effortlessly.
  • Users praise the automation of review collection by ReputationStacker, enhancing their online reputation management effortlessly.
  • Users love the automation of ReputationStacker, effortlessly collecting reviews and saving time across multiple locations.
  • Users appreciate the easy setup of ReputationStacker, seamlessly integrating with systems for hassle-free reputation management.
Cons
  • Users experience connection issues with ReputationStacker, but appreciate the strong onboarding support provided.
  • Users find the difficult learning curve in combining filters frustrating, wishing for better documentation and guidance.
  • Users find the costly extra charges for exceeding the text message limit frustrating and inconvenient.
  • Users find filtering options confusing when multiple criteria are combined, highlighting a need for better documentation.
  • Users appreciate the filtering limitations of ReputationStacker, expressing a need for better guidance on combining multiple options.

What Are Recent G2 Reviews of ReputationStacker?

What Are G2 Users Discussing About ReputationStacker?

Glassbox

Glassbox is a customer intelligence and digital experience analytics platform designed to help enterprises understand, optimize, and enhance the customer experience and digital accessibility of their digital channels. One of the standout features of Glassbox is its capability to securely capture 100% of user sessions across both web and mobile applications. This end-to-end visibility allows teams to analyze every step of the customer journey, effectively pinpointing friction points and enabling real-time action. By utilizing advanced artificial intelligence, Glassbox captures and analyzes data from every online interaction, providing businesses with a comprehensive view of customer behavior and preferences. This wealth of data empowers organizations to act swiftly, transforming raw data into actionable insights that improve both the customer experience and the conversion rate. Large global enterprises in sectors such as finance, insurance, and healthcare, Glassbox serves as a vital tool for uncovering the root causes of customer challenges. It assists organizations in remediating customer experience issues and creating digital journeys that are inclusive, seamless, and engaging. The platform’s AI-powered insights not only enhance accessibility monitoring but also incorporate fraud prevention capabilities, giving organizations the agility to respond to issues within minutes and adapt to the evolving needs of their customers. Glassbox has been recognized by G2 as a leader in customer intelligence solutions and product analytics, reflecting its effectiveness in delivering the clarity and confidence that enterprises require. By providing a robust framework for creating compliant, accessible, and impactful digital experiences, Glassbox stands out in its category, offering unique selling points that cater to the diverse needs of its users. With its focus on data-driven decision-making and customer-centric strategies, Glassbox is positioned as a crucial ally for organizations aiming to thrive in the digital landscape.

Average Rating: 4.9/5.0

Total Reviews: 788

How Do G2 Users Rate Glassbox?

  • Has the product been a good partner in doing business?: 9.9/10 (Category avg: 9.4/10)
  • Thematic Analysis: 9.9/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 9.9/10 (Category avg: 8.6/10)
  • Customer Service Channels: 9.9/10 (Category avg: 8.8/10)

Who Is the Company Behind Glassbox?

  • Seller: Glassbox
  • Company Website:
  • Year Founded: 2010
  • HQ Location: London
  • Twitter: @GlassboxDigital
    1,803 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    278 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Digital Analyst, Product Owner
  • Top Industries: Financial Services, Insurance
  • Company Size: 77% Large, 18% Medium

What Do G2 Reviewers Say About Glassbox?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use in Glassbox for efficiently accessing and analyzing recorded sessions.
  • Users value the ease of accessing session replays, enhancing operations and providing insights into user experiences.
  • Users benefit from immediate insights with Glassbox, enabling timely actions and identifying revenue opportunities efficiently.
  • Users value the recorded sessions and heat maps for enhancing user experience and optimizing feature placement effectively.
  • Users value the deep insights into customer journeys that Glassbox provides, enhancing website optimization and user experience.
Cons
  • Users face session issues, including split links, limited history, and slow query response times affecting overall usability.
  • Users find the navigation icons not intuitive, making it difficult to understand their functions within Glassbox.
  • Users find the session management cumbersome, as it can be overwhelming and lacks adequate capture reliability.
  • Users find the learning curve challenging, noting the need for improved training and easier access to documentation.
  • Users feel the lack of missing features, such as advanced reporting options and data query capabilities in Glassbox.

What Are Recent G2 Reviews of Glassbox?

What Are G2 Users Discussing About Glassbox?

AskNicely

AskNicely is the recognized leader in customer experience management and has the only desktop-to-mobile platform for people-powered businesses. We bring feedback, insights, coaching and brand-aligned service standards into the pocket of your frontline team who are now equipped to improve the service experience customers receive every day. Customer Feedback Automatically collect feedback from every customer at any point in the customer journey on any channel (Email, SMS or on a Webpage) with our playful & quick surveys, which display as personalized conversations that generate higher than average response rates. Automate Reviews and Referrals Use automated workflows to turn feedback into positive reviews that boost your online rating and referrals that become new business. Alternatively, increase customer retention by automating follow up messages with at-risk accounts or internal notifications which ensure each and every team member is alerted when necessary. Coaching & Recognition Empower every manager with the feedback and coaching tools they need to make every customer experience awesome. Including team and individual coaching prompts, employee experience information, and reporting capabilities all on a personalized dashboards for desktop or mobile. Business Insights Understand the gaps between your service standard and what is actually being delivered to see how every business unit, location, team or employee is performing against the rest. Know where to spend your time by visualizing what is or isn’t valued by customers.

Average Rating: 4.7/5.0

Total Reviews: 1,030

How Do G2 Users Rate AskNicely?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.4/10)

Who Is the Company Behind AskNicely?

  • Seller: AskNicely
  • Company Website:
  • Year Founded: 2014
  • HQ Location: Portland, OR
  • Twitter: @asknicely
    2,316 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    57 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Success Manager, Marketing Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 48% Medium, 43% Small

What Do G2 Reviewers Say About AskNicely?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of use of AskNicely, thanks to its intuitive interface and straightforward setup process.
  • Users highlight the exceptional customer support from AskNicely, ensuring all inquiries and needs are promptly addressed.
  • Users appreciate the ease of collecting actionable customer feedback with AskNicely, enhancing coaching and performance reporting.
  • Users appreciate the real-time visibility AskNicely offers, enhancing customer service and overall effectiveness in managing feedback.
  • Users appreciate the easy setup of AskNicely, finding it straightforward and seamless for client engagement.
Cons
  • Users find the difficult reporting of AskNicely hampers their ability to manage feedback effectively and efficiently.
  • Users find the survey limitations frustrating, especially regarding contact deletion and low response rates.
  • Users find limited customization options frustrating, impacting their ability to adapt surveys and dashboards to their needs.
  • Users dislike the manual processes required for managing contacts and reporting, which can be time-consuming and inefficient.
  • Users feel that AskNicely requires improvement in shout out functionality and better integration with other systems.

What Are Recent G2 Reviews of AskNicely?

What Are G2 Users Discussing About AskNicely?

Resonate CX

Your Vision + Our Platform = Brand Advocates All customers and employees want is to be heard. We bridge the gap between you and your customers to create brand advocates. Our platform uses award-winning AI tools and machine learning to analyse data across interactions, including facial and text analytics to provide valuable insight, amplify strengths, and establish your front line. With our vast experience spanning across markets and domains, we have pioneered feedback and experience management for diverse sectors including B2B, retail, education, finance, and even Local Government Authorities. This cross-domain expertise positions us uniquely, allowing us to offer comprehensive experience insights to our clients, empowering them to make a genuine impact.

Average Rating: 4.6/5.0

Total Reviews: 549

How Do G2 Users Rate Resonate CX?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.4/10)
  • Thematic Analysis: 9.0/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 9.2/10 (Category avg: 8.6/10)
  • Customer Service Channels: 8.8/10 (Category avg: 8.8/10)

Who Is the Company Behind Resonate CX?

  • Seller: Resonate Solutions
  • Company Website:
  • Year Founded: 2001
  • HQ Location: North Sydney, Australia
  • Twitter: @ResonateAU
    214 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    63 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Store Manager, Store manager
  • Top Industries: Retail, Education Management
  • Company Size: 39% Small, 33% Large

What Do G2 Reviewers Say About Resonate CX?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Resonate CX, finding it efficient for viewing reports and trends.
  • Users find Resonate CX to be a helpful management tool, enhancing team training and providing valuable insights.
  • Users appreciate the efficient feedback management of Resonate CX, enabling significant improvements in customer experience and retention.
  • Users value the impactful customer feedback from Resonate CX, enhancing their ability to improve customer experiences effectively.
  • Users appreciate the quick insights generation of Resonate CX, enabling them to identify improvement areas effectively.
Cons
  • Users express frustration over scoring system issues that lead to inaccurate score representation despite positive experiences.
  • Users face challenges with inadequate feedback due to delays and irrelevant responses impacting score improvement.
  • Users face challenges with reporting issues as false claims affect NPS and some stats are not live.
  • Users express concerns over survey issues, highlighting a need for more transparency and constructive feedback mechanisms.
  • Users find the interface not intuitive, leading to confusion with navigation and data relevance on Resonate CX.

What Are Recent G2 Reviews of Resonate CX?

Edge

Edge (formerly EyeRate), the leading employee-driven growth platform, unlocks employees as a thriving sales and marketing channel for multi-location service brands like European Wax Center, Massage Envy, Gold’s Gym, Driven Brands, and Xponential Fitness. The Edge (Employee-Driven Growth Engine) platform transforms frontline teams into a trusted network of brand promoters with employee rewards that are aligned to sales growth. Edge’s industry-leading technology integrates with major Point of Sale (POS) systems enabling corporate and franchise teams to automate their customer feedback and sales competitions for thousands of locations. Edge equips operational managers to improve employee recognition with rewards for driving positive online reviews. We are headquartered in Sacramento and backed by investors like Mucker Capital, Jason Calacanis’ Launch Accelerator, and Moneta Ventures to redefine how frontline employees earn and service brands win.

Average Rating: 4.8/5.0

Total Reviews: 204

How Do G2 Users Rate Edge?

  • Has the product been a good partner in doing business?: 9.9/10 (Category avg: 9.4/10)
  • Thematic Analysis: 9.3/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 9.4/10 (Category avg: 8.6/10)
  • Customer Service Channels: 9.2/10 (Category avg: 8.8/10)

Who Is the Company Behind Edge?

  • Seller: Edge
  • Year Founded: 2019
  • HQ Location: Elk Grove, US
  • LinkedIn® Page: www.linkedin.com
    65 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Budtender, General Manager
  • Top Industries: Retail, Health, Wellness and Fitness
  • Company Size: 64% Small, 29% Medium

What Do G2 Reviewers Say About Edge?

AI-generated summary from verified user reviews

Pros
  • Users value the engaging internal competitions and quick support from Edge, enhancing motivation and employee satisfaction.
  • Users commend the quick and efficient customer support of Edge, especially praising representatives like Timber and Jaslyn.
  • Users value the ease of use of Edge, highlighting its effectiveness and seamless experience for problem resolution.
  • Users love how Edge enhances their service with increased employee engagement and boosts customer reviews significantly.
  • Users value the ease of navigation in Edge, complemented by responsive customer support and helpful staff.
Cons
  • Users report poor customer support due to complicated login issues and delays in receiving assistance for account problems.
  • Users experience delays with deposits and transfers, sometimes taking much longer than expected.
  • Users experience a steep learning curve with Edge, especially with account setups and monthly cap details.
  • Users find it frustrating that the missing features like transferable reviews and balance limitations affect usability.
  • Users experience review management challenges, needing support for moving reviews and understanding the process better.

What Are Recent G2 Reviews of Edge?

What Are G2 Users Discussing About Edge?

Hotjar by Contentsquare

Hotjar by Contentsquare is the experience platform for teams who want to build better digital journeys, faster. With trusted data, context-aware AI, and built-in testing, it helps you optimize every part of the customer (or agent) journey. You can now understand, prioritize, and act faster to create experiences people love.

Average Rating: 4.3/5.0

Total Reviews: 332

How Do G2 Users Rate Hotjar by Contentsquare?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.8/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.6/10 (Category avg: 8.6/10)
  • Customer Service Channels: 7.8/10 (Category avg: 8.8/10)

Who Is the Company Behind Hotjar by Contentsquare?

  • Seller: Contentsquare
  • Year Founded: 2012
  • HQ Location: Paris
  • Twitter: @Contentsquare
    6,548 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,688 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Product Manager, Digital Marketing Specialist
  • Top Industries: Marketing and Advertising, Computer Software
  • Company Size: 52% Small, 37% Medium

What Do G2 Reviewers Say About Hotjar by Contentsquare?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Hotjar, finding it straightforward to set up and understand for improving UX.
  • Users value the easy setup and insightful features of Hotjar, significantly enhancing their understanding of user experience.
  • Users value the comprehensive heatmaps of Hotjar, which provide crucial visual insights into user interactions and issues.
  • Users find Hotjar's helpful insights essential for identifying UX issues and improving website performance effectively.
  • Users value the session replay feature of Hotjar for its intuitive insights into user interactions and UX improvements.
Cons
  • Users often face a steep learning curve with Hotjar, which can hinder initial adoption and feature utilization.
  • Users experience missing features in Hotjar, with inaccurate heatmaps and limited analytics hindering overall effectiveness.
  • Users find the difficult filtering options in Hotjar frustrating, particularly when managing high volumes of recordings.
  • Users note that Hotjar can be quite expensive, especially with pricing based on individual features for growing businesses.
  • Users experience filtering issues with Hotjar, as data segmentation can be complicated and less intuitive.

What Are Recent G2 Reviews of Hotjar by Contentsquare?

What Are G2 Users Discussing About Hotjar by Contentsquare?

TheySaid

TheySaid replaces old-school feedback tools with incredibly insightful conversations. We're not your grandpa's survey tool. Instead of boring forms, your AI interviewer asks customers and employees deep and personalized questions to help you really understand why people gave their response. And with TheySaid you can gather any kind of feedback powered by AI: surveys, forms, interviews, user tests and polls. Key Features: 1. Teach AI about your organization by uploading websites or docs 2. Tell us what you want to learn, and AI will create your entire project for you 3. Control how AI asks follow ups while users answer your questions 3. Take action in real time with auto-generated action items for each response 5. Get actionable themes and insights across all of your responses

Average Rating: 4.8/5.0

Total Reviews: 90

How Do G2 Users Rate TheySaid?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.4/10)
  • Thematic Analysis: 9.8/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 9.8/10 (Category avg: 8.6/10)
  • Customer Service Channels: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind TheySaid?

  • Seller: Theysaid inc.
  • Year Founded: 2023
  • HQ Location: Salt Lake City, US
  • Twitter: @TheySaidHQ
    18 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    32 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 54% Small, 34% Medium

What Do G2 Reviewers Say About TheySaid?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of TheySaid, highlighting its simplicity and great overall experience.
  • Users find the ease of use of TheySaid refreshing, making their experience smooth and enjoyable.
  • Users value the ease of use of TheySaid, finding it practical and beneficial for their business needs.
  • Users commend the adaptive and coherent AI in TheySaid, noting its insightful responses enhance their experience.
  • Users value the efficiency of TheySaid, noting its practical fit for various business needs.
Cons
  • Users feel that incorporating visual graphics for reporting in TheySaid would greatly enhance their experience.
  • Users find difficult reporting to be a challenge, lacking helpful visual graphics for data presentation.
  • Users feel that the limited reporting options hinder effective data visualization and analysis within TheySaid.
  • Users feel that the reporting is poor, lacking visual graphics for better data comprehension and analysis.

What Are Recent G2 Reviews of TheySaid?

Featurebase

Featurebase is a modern customer support & product suite that combines AI-powered support, feedback collection, help docs, roadmaps, and changelogs into a single platform for startups. It's loved by thousands of fast-growing teams from companies like Lovable, Raycast, and n8n. 💫 Instead of having 5+ different tools, Featurebase offers everything in one place to help you build products your users love: - Support platform – Support your customers from anywhere with an omnichannel inbox and automate support with powerful AI agents. - Feedback collection & voting: Centralize feedback with in-app widgets, integrations, and a dedicated feedback forum. Let users vote on each other's feature ideas, see their total revenue, and focus on the most impactful features. Plus, all upvoters will automatically be notified when you ship their request. - Changelogs: Announce product changes and increase feature adoption with neat in-app popups, notification emails, and a standalone changelog page. - Help Center: Provide self-serve support with a beautiful knowledge base & bring help articles inside your product with a lightweight widget. - Surveys (NPS, CSAT, etc.): Create targeted in-app surveys to ask users anything and measure customer satisfaction.

Average Rating: 4.7/5.0

Total Reviews: 52

How Do G2 Users Rate Featurebase?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.4/10)
  • Thematic Analysis: 9.0/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.6/10 (Category avg: 8.6/10)
  • Customer Service Channels: 7.6/10 (Category avg: 8.8/10)

Who Is the Company Behind Featurebase?

  • Seller: Featurebase
  • Year Founded: 2021
  • HQ Location: Tallinn, EE
  • Twitter: @FeaturebaseHQ
    2,216 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    8 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Founder
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 90% Small, 8% Medium

What Do G2 Reviewers Say About Featurebase?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the intuitive and versatile features of Featurebase, enhancing usability and valuable feedback collection.
  • Users find Featurebase's ease of use enhances their experience, allowing quick setup and intuitive feedback collection.
  • Users appreciate the ease of use and extensive features of Featurebase, making it a powerful all-in-one solution.
  • Users praise the responsive customer support of Featurebase, noting helpfulness and effective communication throughout their experience.
  • Users value the intuitive feedback management of Featurebase, facilitating easy collection and prioritization of customer insights.
Cons
  • Users find missing features such as limited customization, basic analytics, and lack of mobile ticket responses frustrating.
  • Users face limited features in lower plans, restricting access to essential tools and scalability for startups.
  • Users face various limitations with Featurebase, including bugs, poor integration, and frustration over lack of prioritization options.
  • Users note the limited customization options for branding and workflows, affecting flexibility for specific needs.
  • Users find the limited functionality of Featurebase a drawback, lacking deeper insights and flexibility in automation.

What Are Recent G2 Reviews of Featurebase?

SurveySparrow

SurveySparrow is the AI-powered CX platform that turns customer feedback into action on its own. Say a customer gives a low satisfaction score. SurveySparrow opens a ticket, assigns your success team, notifies Slack, and sends a follow-up. Nobody has to step in. Built so anyone on your team can run it. SurveySparrow collects feedback, understands it, and acts on it automatically. Collect: Conversational Surveys, with Echo, our AI, asking the natural follow-up in real time, lift response rates by 40%. They work across every channel customers use: surveys, reviews, social, support, calls, email, SMS, WhatsApp, auto-translated into their language. Understand: Every response is read for sentiment and theme the moment it lands. Act: Workflows route the right response to the right team and push it into Salesforce, HubSpot, Slack, Jira, and 1,500+ other tools automatically. A CSAT of 2/5 can open a ticket, assign your CSM, notify Slack, and trigger a follow-up survey. End-to-end, nobody has to touch it. It's built so any team can run it, whether or not you have a dedicated CX or research function. A sophisticated feedback program, without a sophisticated setup. Also built in: Offline Surveys for field teams, Video Surveys for research that needs a human face, HIPAA compliance for regulated industries, and full white-labeling. Try it free for 14 days. No credit card, no onboarding call required.

Average Rating: 4.4/5.0

Total Reviews: 2,023

How Do G2 Users Rate SurveySparrow?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.0/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.3/10 (Category avg: 8.6/10)
  • Customer Service Channels: 8.4/10 (Category avg: 8.8/10)

Who Is the Company Behind SurveySparrow?

  • Seller: SurveySparrow Inc.
  • Company Website:
  • Year Founded: 2017
  • HQ Location: Palo Alto, California
  • Twitter: @surveysparrow
    904 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    396 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Founder
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 68% Small, 25% Medium

What Do G2 Reviewers Say About SurveySparrow?

AI-generated summary from verified user reviews

Pros
  • Users love the intuitive and engaging interface of SurveySparrow, making survey creation quick and seamless.
  • Users find SurveySparrow very helpful, enhancing engagement and making customer outreach easier with its advanced features.
  • Users appreciate the clean and engaging user interface of SurveySparrow, which enhances survey creation and response rates.
  • Users love the conversational interface of SurveySparrow, enhancing engagement and making feedback collection seamless and intuitive.
  • Users appreciate the intuitive design of SurveySparrow, enhancing engagement and making survey creation effortless.
Cons
  • Users find the reporting options limited, making quick analysis and export cumbersome for their regular survey needs.
  • Users find difficult reporting a challenge, citing limited options and inconvenient export features for daily use.
  • Users find limited customization options in SurveySparrow, requiring advanced skills for deeper modifications and reporting enhancements.
  • Users find the limited reporting capabilities of SurveySparrow an obstacle for in-depth analysis and comparison.
  • Users find the product expensive due to necessary upgrades for advanced features and Enterprise plan requirements.

What Are Recent G2 Reviews of SurveySparrow?

What Are G2 Users Discussing About SurveySparrow?

Calabrio ONE

Calabrio ONE is now Verint. The workforce engagement and contact center intelligence capabilities you knew as Calabrio ONE are now offered through Verint CX Automation Platform – with expanded AI capabilities, deeper integrations, and the same focus on agent experience and customer outcomes. The Verint CX Automation Platform helps contact centers automate CX workflows and deliver measurable outcomes. Built to run on your existing infrastructure, it integrates with any CCaaS, CRM, or AI model. Powered by a shared CX Data Hub and Verint Da Vinci™ AI, the platform learns from every interaction to drive automation across self-service, agent support, analytics, quality, and workforce engagement.

Average Rating: 4.4/5.0

Total Reviews: 436

How Do G2 Users Rate Calabrio ONE?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.3/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.5/10 (Category avg: 8.6/10)
  • Customer Service Channels: 8.1/10 (Category avg: 8.8/10)

Who Is the Company Behind Calabrio ONE?

  • Seller: Verint
  • Company Website:
  • Year Founded: 1994
  • HQ Location: Melville, New York
  • Twitter: @Verint
    7,739 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    4,316 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Service Representative, Risk Investigator
  • Top Industries: Consumer Services, Hospital & Health Care
  • Company Size: 53% Medium, 35% Large

What Do G2 Reviewers Say About Calabrio ONE?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Calabrio ONE, enhancing operational efficiency and streamlining various processes effortlessly.
  • Users find that Calabrio ONE improves operational efficiency, transforming time-consuming tasks into quick, effortless processes.
  • Users value the ease of use and regular updates of Calabrio ONE, enhancing productivity and customer service.
  • Users value the flexible scheduling feature of Calabrio ONE, enhancing agent satisfaction in dynamic work environments.
  • Users appreciate the simplicity and efficiency of Calabrio ONE's customer support, enhancing decision-making and performance insights.
Cons
  • Users face inadequate reporting, with confusing Insights, incorrect data, and frustrating technical issues affecting usability.
  • Users frequently face poor reporting challenges with Calabrio ONE, contributing to frustration and lack of confidence in analytics.
  • Users express concerns about missing features, citing issues like unclear subscription management and limited data visibility.
  • Users often face inaccurate data analysis with Calabrio ONE, leading to confusion and lack of confidence in reporting.
  • Users find the platform not intuitive, struggling with navigation, training, and IT issues affecting usability.

What Are Recent G2 Reviews of Calabrio ONE?

What Are G2 Users Discussing About Calabrio ONE?

Survicate

Survicate is a customer feedback platform built for product, research, marketing, and CX teams. Collect feedback across every channel, analyze it with AI and customizable dashboards, and act on it through 45+ native integrations, all in one place. Start with surveys. Deploy targeted CSAT, NPS, and custom surveys across your website, mobile app, email, Braze In-App messages, and Intercom chat. Advanced logic, behavioral targeting, and AI-generated follow-up questions help you ask the right people the right questions at the right moment. Then go further. Research Hub automatically categorizes feedback, detects trends, and surfaces patterns across all your sources. Ask Research Assistant a question and get instant answers backed by actual customer quotes, no manual digging required. Prefer working in your AI assistant? Survicate MCP connects your feedback data to tools like Claude, ChatGPT, and Cursor, so you can query responses, check survey results, and create new surveys right from the chat. Finally, close the loop. Push feedback directly to the tools your teams already use: create Jira tickets from bug reports, sync responses to HubSpot or Salesforce, trigger automated workflows in Braze or Klaviyo, and keep everyone aligned with real-time Slack summaries. Feedback stops being a report, joins discussions where they happen, and starts driving decisions that matter. Why teams choose Survicate: Multi-channel surveys with behavioral targeting and advanced logic AI that categorizes feedback and detects trends automatically Customizable dashboards for a real-time view of key metrics across teams Research Assistant for instant, source-backed answers to research questions Survicate MCP to work with your feedback data inside Claude, ChatGPT, Cursor, and other AI assistants 45+ native integrations with HubSpot, Salesforce, Braze, Zendesk, and more Every AI insight backed by verifiable customer quotes With Survicate, customer feedback stops being noise and starts driving the decisions that matter.

Average Rating: 4.6/5.0

Total Reviews: 204

How Do G2 Users Rate Survicate?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.4/10)
  • Thematic Analysis: 7.0/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.3/10 (Category avg: 8.6/10)
  • Customer Service Channels: 8.7/10 (Category avg: 8.8/10)

Who Is the Company Behind Survicate?

  • Seller: Survicate
  • Company Website:
  • Year Founded: 2013
  • HQ Location: Warsaw, MA
  • Twitter: @Survicate
    12,830 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    57 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Product Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 47% Small, 43% Medium

What Do G2 Reviewers Say About Survicate?

AI-generated summary from verified user reviews

Pros
  • Users find Survicate's ease of use remarkable, enabling quick survey creation and efficient utilization of client feedback.
  • Users appreciate the versatile survey management of Survicate, enjoying intuitive design and stellar customer support for feedback collection.
  • Users highlight the stellar customer support of Survicate, praising its responsiveness and helpfulness in addressing issues.
  • Users value the multiple easy integrations offered by Survicate, enhancing functionality and efficiency in their workflows.
  • Users are impressed with the seamless integrations of Survicate, enhancing their survey deployment and data collection experience.
Cons
  • Users face challenges with audience targeting and customization in Survicate, limiting their overall effectiveness and flexibility.
  • Users highlight audience targeting limitations and insufficient customization options, impacting overall functionality and flexibility.
  • Users find limited customization in Survicate, restraining their ability to personalize widgets and surveys effectively.
  • Users note survey limitations in customization options and insufficient analysis features, impacting overall flexibility and user experience.
  • Users find Survicate's missing features frustrating, citing limitations in customization and audience targeting automation.

What Are Recent G2 Reviews of Survicate?

What Are G2 Users Discussing About Survicate?

OPINATOR

Most CX platforms give you data. Very few help you act on it fast enough to make a difference. OPINATOR replaces traditional surveys with OPIs (OPINATOR Personalized Interfaces): visual, branded, conversational interactions that adapt to each customer in real time and make every experience human. They feel like a natural extension of your brand, not a form to fill out. Response rates go up. Data quality improves. Customers feel heard, not processed. Beyond these interactions, OPINATOR also brings together unsolicited feedback from calls, chats, emails, and social reviews, all centralized in one platform for unified analysis and action. With OPINATOR, you don’t just collect feedback. You act on it in the moment. AI Dynamic Engagement deepens each conversation in real time based on what the customer is actually saying. AI Real-Time Action detects signals as they appear and automatically triggers alerts, workflows, and recovery actions. Not hours later. Right then. Behind that speed sits real analytical depth. Advanced Text Analytics uncovers risks, opportunities, and root causes hidden in open feedback. AI-generated summaries and action plans show you what needs attention and what to do next. Case Management and Close the Loop ensure every issue is assigned, tracked, and resolved. Role-Based Dashboards put the right insights in front of the right people. Less friction for your customers. Faster decisions for your team. Better outcomes across the entire journey. OPINATOR combines the depth of an enterprise CX platform with something the established players lack: the agility, personalization, and human touch that actually move the needle.

Average Rating: 4.8/5.0

Total Reviews: 12

How Do G2 Users Rate OPINATOR?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.4/10)

Who Is the Company Behind OPINATOR?

  • Seller: OPINATOR
  • Year Founded: 2010
  • HQ Location: Madrid, Community of Madrid
  • Twitter: @OPINATOR_CX
    4,976 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    56 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Banking
  • Company Size: 54% Large, 31% Medium

What Are Recent G2 Reviews of OPINATOR?

What Are G2 Users Discussing About OPINATOR?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated October 21, 2026

Feedback Analytics Topics

Expand/Collapse

Learn More About Feedback Analytics Software

Feedback Analytics Software buying insights at a glance

Feedback analytics software helps businesses collect, organize, and analyze customer feedback from surveys, online reviews, support interactions, and other communication channels. Unlike traditional survey tools that primarily focus on collecting responses, feedback analytics platforms identify recurring themes, measure sentiment, track satisfaction metrics, and turn qualitative feedback into insights that teams can use to improve products and customer experiences.

Bringing customer comments together is useful only if teams can interpret what they reveal. G2 reviewers appreciate customer feedback analytics solutions that combine intuitive survey creation, centralized feedback, and clear reporting. AI-powered thematic analysis helps teams organize unstructured comments, while advanced reporting, customization, configuration complexity, and feature costs remain important considerations.

Businesses comparing the best feedback analytics software should consider how effectively a platform combines feedback from different sources, identifies meaningful patterns, and shares findings across departments. Customer feedback analytics solutions vary significantly in analytical depth, with some emphasizing surveys and satisfaction tracking while others support enterprise-wide feedback intelligence.

Common use cases and how businesses benefit:

  • Customer sentiment analysis: Analyze written feedback to identify positive and negative experiences, emerging concerns, and changes in customer perception.
  • Survey and satisfaction tracking: Collect customer responses and measure satisfaction using metrics such as NPS and CSAT.
  • Product experience improvement: Identify recurring feature requests, usability problems, and customer pain points to inform product development priorities.
  • Review and feedback monitoring: Consolidate feedback from online reviews, surveys, and customer communication channels to identify trends across locations or customer segments.
  • AI-powered feedback analysis: Automatically categorize open-ended responses, summarize recurring themes, and reduce the manual effort required to analyze large feedback datasets.

Pricing for feedback analytics software typically depends on response volume, number of users, available integrations, and analytics capabilities. Some platforms offer free or entry-level survey functionality, while more advanced customer feedback analytics solutions use subscriptions or customized enterprise pricing. Buyers should evaluate whether sentiment analysis, custom dashboards, data exports, and automated reporting are included in their selected package.

Top 5 FAQs from software buyers

  • What features should businesses prioritize when choosing the best feedback analytics software?
  • How does feedback analytics software use AI to identify customer sentiment and recurring themes?
  • What is the difference between feedback analytics software and enterprise feedback management software?
  • Can customer feedback analytics solutions combine survey responses, online reviews, and CRM data?
  • How should enterprises evaluate reporting flexibility, integration capabilities, and the accuracy of feedback analysis?

G2's top-rated Feedback Analytics software, based on user reviews, includes SurveyMonkey, Birdeye, Medallia Customer Experience, AskNicely, and Glassbox.

What are the top-reviewed Feedback Analytics Software on G2?

The following products are ranked by G2 Score for Feedback Analytics.

SurveyMonkey

  • Number of Reviews: 4,120
  • Satisfaction: 100
  • Market Presence: 99
  • G2 Score: 100

Birdeye

  • Number of Reviews: 1,173
  • Satisfaction: 100
  • Market Presence: 89
  • G2 Score: 94

Medallia Customer Experience

  • Number of Reviews: 134
  • Satisfaction: 56
  • Market Presence: 84
  • G2 Score: 70

AskNicely

  • Number of Reviews: 922
  • Satisfaction: 82
  • Market Presence: 57
  • G2 Score: 69

Glassbox

  • Number of Reviews: 408
  • Satisfaction: 84
  • Market Presence: 53
  • G2 Score: 68

Satisfaction reflects how users rate their experience with a product based on review signals such as usability, support quality, and likelihood to recommend. (Source 2)

Market Presence represents a product's market footprint using G2's market indicators, including company size, adoption, and growth-related signals. (Source 2)

G2 Score combines Satisfaction and Market Presence to provide a category-level comparison between products. (Source 2)

Learn more about how G2 calculates these scores. (Source 1)

What I Often See in Feedback Analytics Software

Feedback Pros: What Users Consistently Appreciate

  • Intuitive survey builders simplify feedback collection and response analysis.

"I like how user-friendly SurveyMonkey is. It makes it easy to create surveys, customize questions, collect responses, and review the results all in one place."

- SurveyMonkey review, Stephanie D.

  • Centralized customer feedback makes recurring issues easier to identify.

"I like how Birdeye brings customer feedback into one place and makes it easy to understand. From a designer's perspective, the insights are valuable because they help me identify patterns in feedback and areas to improve the user experience. I also appreciate that it provides a clearer picture of what customers enjoy, what frustrates them, and where improvements are needed, which helps me make more informed design decisions. It's a useful platform for managing customer feedback and online reputation, and the insights can be especially valuable for improving the overall customer experience."

- Birdeye review, Navneet B.

  • AI-powered analysis identifies recurring themes across customer responses.

"I use Sprig to gather customer feedback through in-app product surveys, NPS studies, and feature-specific research. I love the AI-powered analysis of responses, which provides actionable insights. What I like best is its ability to translate high volumes of customer feedback into actionable insights. The AI analysis summarizes open-ended responses, identifies recurring themes, and highlights strengths and opportunities, saving my team a lot of manual effort. It makes it easy to identify trends, prioritize improvements, and share meaningful insights with my product and customer experience team. The initial setup was straightforward, and the platform is user-friendly, with a short learning curve, making it quick to start with surveys. I appreciate the easy integration with tools like Slack and Mixpanel, seamlessly fitting into our workflows."

- Sprig review, Aarabhi R.

Cons: Where Many Platforms Fall Short

  • Advanced analytics and survey features may require higher-priced plans.

"One drawback of SurveyMonkey is that many useful features are locked behind paid plans. While the free version is good for basic surveys, limitations on the number of questions, responses, and advanced analytics can make it restrictive for more in-depth research. Another downside is that pricing can feel relatively high compared with some newer survey tools, especially for small teams or individuals who only need occasional surveys. Some users also find that exporting or customizing reports is less flexible than they would like. Overall, while SurveyMonkey is powerful and easy to use, the cost and feature limits on lower tiers can be a barrier for users who want more advanced functionality without upgrading to a premium plan."

- SurveyMonkey review, Dip Nilesh S.

  • Limited dashboard customization restricts deeper customer feedback analysis.

"One area that could improve is in advanced reporting and customization options, as some features can feel limited for more complex use cases. More flexibility in dashboard customization and faster performance when handling large volumes of responses."

- SurveySparrow review, Preethi B.

  • Complex platform configurations make advanced features harder to navigate.

"Medallia can be complex to implement and customize, often requiring significant time and resources. The user interface may feel overwhelming, especially for new users navigating large volumes of data. It can also be expensive, which may be a challenge for smaller organizations with limited budgets."

- Medallia Customer Experience review, Shivraj P.

My Expert Takeaway on Feedback Analytics Software in 2026

For me, the practical test of customer feedback analytics solutions is how much work remains between collecting responses and understanding what needs attention. G2 reviewers value tools that help them organize customer opinions and investigate recurring issues. Users give the category an average star rating of 4.59/5, an ease-of-use score of 6.44/7, and a likelihood-to-recommend score of 9.18/10. These results indicate generally positive experiences across tools ranging from straightforward survey platforms to specialized feedback intelligence systems.

G2 reviewers' feedback represents a broad range of industries, including computer software, financial services, healthcare, retail, and IT services. The underlying use cases differ considerably. Retail and service-oriented businesses describe using feedback tools to monitor customer experiences and respond to recurring complaints, while software and product teams emphasize identifying feature requests, usability issues, and changing customer expectations. For larger organizations, the challenge extends to bringing feedback from multiple channels into a consistent reporting structure that different departments can use.

What I find particularly interesting is the gap between making feedback easy to collect and making it useful for decision-making. Reviewers consistently value accessible survey builders and centralized dashboards, but their expectations rise when they need to segment responses, compare trends, or analyze unstructured comments at scale. AI-powered thematic analysis can make feedback easier to classify, but buyers still need to assess whether automated themes accurately reflect what customers are saying. G2 feature satisfaction scores provide another comparison point: Glassbox scores 99% for thematic analysis and 98% for sentiment analysis, while Birdeye scores 89% for both.

When evaluating customer feedback analytics solutions, I would prioritize analysis quality, reporting flexibility, and integration with existing customer systems. A platform may collect thousands of responses, but if it’s difficult to investigate individual issues, it can create extra analytical work. Buyers should test how well the software links themes to original feedback, filters results across customer segments, and turns findings into reports teams can use.

Feedback Analytics Software FAQs

Which feedback analytics tool offers AI-driven insights?

Feedback analytics tools with AI-driven insights help businesses automatically categorize customer comments, detect sentiment, identify recurring themes, and summarize large volumes of unstructured feedback. The most suitable platform depends on whether teams need product feedback analysis, customer experience monitoring, or organization-wide voice-of-customer intelligence.

  • Chattermill: Uses AI-powered thematic and sentiment analysis to organize feedback from multiple sources. G2 reviewers highlight its ability to identify recurring customer issues, analyze feedback in multiple languages, and surface patterns that inform product and customer experience decisions.
  • Enterpret: Helps product and customer experience teams consolidate support tickets, surveys, and conversations into a unified feedback analysis system. Reviewers appreciate its flexible feedback taxonomy, trend analysis, and ability to query customer feedback using natural language.
  • Sprig: Combines in-product surveys with AI-assisted feedback analysis. Reviewers describe using it to summarize open-ended responses, recognize recurring issues, and prioritize product improvements without manually reviewing every comment.

Which is the best feedback analytics platform for enterprises?

The best feedback analytics software for enterprises should support high-volume feedback collection, multiple customer touchpoints, advanced segmentation, and reporting across business units. Enterprise buyers should prioritize scalability, governance, and integration capabilities alongside analytical depth.

  • Medallia Customer Experience: Relevant to enterprises consolidating feedback across customer interactions and departments. G2 reviewers highlight its ability to analyze customer experiences and monitor sentiment trends, although some describe complex configuration and implementation requirements.
  • Chattermill: Suited to organizations analyzing large volumes of qualitative feedback from different channels. Reviewers value its thematic classification, multilingual analysis, and dashboards for tracking customer experience trends.
  • Birdeye: A strong option for multi-location businesses managing customer reviews, satisfaction feedback, and online reputation. Reviewers describe centralized review management and location-level reporting as useful for identifying service issues across distributed operations.

Which platform integrates feedback analytics with CRM?

Feedback analytics platforms can integrate with CRM systems to connect customer comments, survey responses, and satisfaction metrics with existing customer records. This allows sales, customer success, and support teams to investigate feedback using account-level context rather than treating every response as an isolated interaction.

  • Birdeye: Supports workflows that connect customer interactions and review management. It is relevant to teams that want feedback collection and review requests to work alongside customer relationship processes.
  • Chattermill: Brings together feedback from different customer communication systems. Its integrations are useful for customer experience teams that need to analyze feedback alongside customer and support data.
  • Enterpret: Consolidates feedback from support tickets, surveys, and customer conversations. Reviewers particularly value its ability to organize information from multiple systems and analyze feedback by customer segment or recurring issue.

CRM integration depth varies significantly. Buyers should verify compatibility with their specific CRM, whether customer identifiers and account fields can be synchronized, and whether analyzed feedback can trigger follow-up workflows.

What is the best software for feedback analytics?

The best feedback analytics software depends on whether an organization primarily needs survey reporting, customer review monitoring, or advanced analysis of qualitative feedback. Among the products featured below, SurveyMonkey leads with a G2 Score of 100, followed by Birdeye at 94.

  • SurveyMonkey: Best suited to businesses prioritizing survey creation, response collection, and straightforward feedback reporting. Reviewers consistently appreciate its accessible interface, flexible questionnaires, and automatic response summaries.
  • Birdeye: Particularly relevant to organizations that want to consolidate online reviews, monitor customer sentiment, and evaluate feedback across business locations. Reviewers value its centralized interface and reporting capabilities.
  • Chattermill: Worth considering for businesses prioritizing qualitative feedback analysis over survey collection alone. Reviewers highlight its ability to identify themes across large feedback datasets and turn customer comments into actionable findings.

Which feedback analytics software offers the most customizable reports?

Customer feedback analytics solutions with customizable reporting let businesses filter responses, compare customer segments, create dashboards, and share findings according to different team requirements.

  • Enterpret: Offers flexible feedback categorization and analysis for teams tracking customer issues across products, segments, and communication channels. Reviewers appreciate being able to adjust feedback taxonomies, filter themes, and investigate the original responses behind reported trends.
  • Birdeye: Supports reporting across customer reviews, ratings, and business locations. Reviewers describe creating customized reports to track progress and identify areas requiring additional attention.
  • Chattermill: Provides dashboards that combine feedback themes, sentiment, and customer satisfaction metrics. Reviewers highlight its reporting capabilities for monitoring particular customer journeys, products, and recurring issues.

Sources

  1. G2 Research Scoring Methodologies
  2. G2 Market Presence Score Overview

Researched By: Inia Debnath

Last updated on: October 15, 2026