eClinicalWorks Reviews & Product Details

One of the biggest strengths of eClinicalWorks is its flexibility and ability to be customized to fit different clinical workflows. It supports high-volume practices by offering a wide range of features for documentation, scheduling, and care coordination. The system also allows for detailed reporting and data tracking, which is helpful for managing quality metrics and population health initiatives. Once optimized, it can support both clinical and operational efficiency across the practice. Review collected by and hosted on G2.com.

One downside of eClinicalWorks is that some workflows can feel unintuitive and require additional training or customization to use efficiently. Reporting and data extraction can also be limited without advanced configuration, which can make it difficult to quickly access certain population health/quality data. Additionally, occasional system lag or glitches can interrupt workflow and require users to restart or re-enter information. Review collected by and hosted on G2.com.

Physician with extensive experience on EMR committee for large system. When I started up my new single physician practice, the cost was reasonable. It's a reasonable EMR, I can provide care. I DO like the note templates, they save me TONS of time, similar to another EMR I used. I've used the largest EMR and not 1 physician thinks any EMR is perfect, so the review that states "There is nothing to be disliked about eCW" is suspect and I can't believe it was written by a physician. I found the orientation training to be good because I've used EMRs for years and so asked VERY specific questions and took lots of notes. The "quick order" box works well for meds or tests that you have designated as a "favorite", otherwise you have to do multiple clicks to order a new medication. Also chose it because one competitor's test version didn't allow me to build simple template, and Athena wouldn't even let me beta test it because I wasn't credentialed with 5 payors. Review collected by and hosted on G2.com.

MAJOR Reason for low rating: MAJOR Interface/UI Error: NO SINGLE BUTTON TO ORDER MEDS during a visit!! I'm an internist. I order meds for 95% of visits. Requires a MINIMUM of 2 clicks, sometimes the 2nd is on 2 TINY little letters ("Rx") like playing a bad video game. This is a major time suck. I've discussed this for 2 years now and as of 2026 it's on the "enhancement" list, which so far means: nothing has changed. I built order sets but have to click OUT of the note to get to that menu, it's then slow/laggy when loading those screens, requires multiple clicks to confirm which meds I want and THEN have to associate each with a diagnosis. Action button color/location inconsistency (most at bottom, some at top (?) and most blue but...not all?) creates confusion, wasted clicks and slows me down. When chatting with a patient in the portal/inbox, the text from earlier in a single discussion/thread is not carried over so you have to click out of the chat to find the older text. If I send a message to a patient it doesn't always show up in the "encounter" screen, which requires clicking on the "hub" then checking a log. Checking when a med was last ordered is improving and will show up on the MEDICATIONS screen more often, but not 100%, which then requires multiple clicks to the HUB to view "eprescription log". Again, VERY clunky vs being able to refill meds with a single click. Customer support staff, more than once during onboarding/training or when addressing some follow up issues committed the following errors a) literally didn't bother to read the very specific question in my email or b) didn't bother to listen to the very specific question that I asked. I've been on EMR committees for large organizations, I understand the complexity of questions we ask as physicians and the complexity of the systems. There are medications that come up when searching that once clicked, don't allow us to order them, so the database should be cleaned up without me asking tech support. Review collected by and hosted on G2.com.

Upon initial use of eClinical Works, I was a bit overwhelmed. I thought it was so much to learn and almost thought it was no way I'd get the hang of it. But that changed with less time than I expected. I love that everything is in one place, such as billing, coding, labs, x-rays, doctor and nurses' notes, patient medications, the capability to schedule appointments, and so much more. I also find it very easy to interact with staff when needed. The reports feature is heaven sent. I moved up to billing and coding and thought I'd have to utilize another system. Luckily, I was able to do that with eClinical Works, and I loved that I didn't have to learn another system.

Moreover, when labs are done, we are able to seamlessly connect with LabCorp, so we don't have to worry about inputting a lot of manual information. Since COVID, TeleHealth has become very popular. eClinical Works allows the providers to utilize this feature to interact with patients. Patients love that they don't have to travel and can be seen from the comfort of their homes.

eClinical Works has been a game changer when it comes to patients. We can pull charts faster and it omits the use of paper and pens. Aside from the speed, I just love the overall efficiency of eClinical Works.

Lastly, when we have questions, support is amazing! Review collected by and hosted on G2.com.

The downsides of eClinical works are occasional lag when they're multiple users logged in, reporting can be tedious and complex if not properly trained, and slow customer support.

I've experience slow performance when I've pulled report and when during training with multiple users.

When I first started using the reporting feature, it was kind of complicated to learn and customize.

Even though customer support is good, it can be slow with long wait times. I had an issue that required more than once escalation which caused me to turn to another program. Review collected by and hosted on G2.com.

The best thing about eClinicalWorks is that it is easy to use and understand, which makes a small-cap business to be its first option with all features. I also like its color segregation scheme to differentiate work, which makes my job and focus easy. Review collected by and hosted on G2.com.

I really feel eClinicalWorks is way lagging and gets stuck on an option while trying to multitask. eClinicalWorks is not matching human pace and its processing time. Also, the updates are sometimes ruining its efficiency due to the changes. Review collected by and hosted on G2.com.

I like that eClinicalWorks is an all-in-one platform, providing clinical documentation, billing, and scheduling. It's particularly helpful for me because it allows admins to easily update security and access for users, enabling them to perform their day-to-day jobs efficiently. Review collected by and hosted on G2.com.

I'm not happy with the performance when trying to do basic copy and paste. There's a delay when pasting from Excel, and during high volume times, it can really lag. Review collected by and hosted on G2.com.

eClinicalWorks is very user-friendly. It's easy to self-teach, but support is always there if help is needed. Review collected by and hosted on G2.com.

Implementation time when working with third-party vendors is a long process. Review collected by and hosted on G2.com.

ECW helps in booking appointments for the PT's in the USA with their doctors and has all their documents up to date Review collected by and hosted on G2.com.

The software lags sometimes and logs out automatically. The wait time can be more than what it is now Review collected by and hosted on G2.com.

ease to use, great to implemented, love the features and integration Review collected by and hosted on G2.com.

nothing for now, and could be more friendly Review collected by and hosted on G2.com.

Userfriendly, Easy access for all the information we can have at one place. It is easy for implementing into new practices and also easy to teach to the new people joining, Customer support is really enthusiastic and reachable always, I use this software daily because out practice uses software only for everything. There more than 10 features I like about. Review collected by and hosted on G2.com.

There is nothing to be disliked about eCW Review collected by and hosted on G2.com.

the ease of use. all the intigrations it has. everything all in one package that you would need to run a medical practice. i have used ecw since 2008, and i would recommend to anyone. implementation was streamlined. the customer support is always helpful. our office uses it for scheduling and billing and all aspects that you need in a practice. Review collected by and hosted on G2.com.

trying to move from the exe version to the web version, but that is just my issue, i have used the exe version for so long. Review collected by and hosted on G2.com.