eClinicalWorks Reviews & Product Details


What is eClinicalWorks?

eClinicalWorks’ Practice Management (PM) system is ideal for practices of any size. Manages appointments & schedules, streamlines billing, and stores demographic data.

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eClinicalWorks Profile Details

eClinicalWorks Profile Details

Vendor
eClinicalWorks
Company Website
Year Founded
1999
HQ Location
Westborough, MA
LinkedIn® Page
www.linkedin.com
Employees on LinkedIn®
3,529
Twitter
@eClinicalWorks
Twitter Followers
23,260
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Companies Using eClinicalWorks

Indiana University
COPC
Norman Regional Health System
URBAN HEALTH PLAN
Bergenneurology
Coastalmedical
Medpeds
Imsmed
Opendoormedical
Wmpeds
Meditab
Spectrumfamilymedicine

eClinicalWorks Reviews

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Mid-Market
(51-200 employees)
Validated Reviewer
Verified Current User
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"Jack of all trades..."

What do you like best?

The sheer amount of things it is able to do. Scheduling, Billing, Messaging, Prescriptions, Reporting, Integrations with hundreds of services. If you want to do it elinicalworks can probably do it or they have a partner that can. The support people are always very friendly, and they respond to tickets quickly. It also runs just fine on low end hardware.

What do you dislike?

It requires someone to be responsible for it, a single point of contact is best. That person needs to be aware of any and all changes, any issues, and they need to be vigilant. It is not a set it and forget type of solution. There are numerous things that require manual updating. It is somewhat unstable, and requires frequent support calls. User activity logging leaves a lot to be desired.

Recommendations to others considering the product:

It is better to get everything you want upfront, adding features after going live is complicated because everything is so interconnected, and enabling one thing may change the behavior of the software in a different area. When working with support on an issue be vigilant that what they are doing isn't going break something else.

What problems are you solving with the product? What benefits have you realized?

The whole practice is built around it. From new patient paperwork to billing everything is done within ECW. Everything is connected back to the encounter and is searchable. Rules can be setup to automate some processes, and when something goes wrong we can follow the thread back to the cause and make necessary changes.

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senior Obstetrician
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"the best way to manage health records"

What do you like best?

eClinicalWorks software incorporates ideal amazing features like; advanced revenue cycle management, advanced patient portals that enables patients get up-to-date updates from the dashboards, well established patient billing system, users can schedule patients and book appointments easy and in a simple way, ability to perform practice management, billing implementation services, electronic medical records that relieve the administration against lots of paper works, medical practitioner can make an electronic prescription, engaging patients through charts and messages which enhance the relationship with the medical staff, free webinars and videos for training's, insurance eligibility verification, ability to work with multiple physicians without colliding or interference, scheduling of physicians is easy and simple. among many other features.

What do you dislike?

eClinicalWorks is a little slower compared to some of their competitors.

Recommendations to others considering the product:

Healthcare and health records goes together, however, finding the best health recording platform is ideal. eClinicalWorks is the best alternative.

What problems are you solving with the product? What benefits have you realized?

interaction with eClinicalWorks has enabled our institution reach the following;

improved delivery of health services in general.

improved payment services

unlimited webinars and videos which have assisted in training and information sharing

E-prescriptions has made services effective and efficient

integrating with insurance systems has become easy and simple.

scheduling of physicians and patients has become accurate and effective.

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PROFESSIONAL NURSE
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"make EHR smart"

What do you like best?

the experience with eClinicalWorks is amazing. working with fantastic features like; patient portals, advanced electronic medical records, ability to manage revenue cycle, easy electronic prescribing, simple in engaging patients, billing implementation services, unlimited free webinars and videos, ability to integrate multiple physician, easy patient scheduling, insurance eligibility, easy and fast patient billing, physician scheduling is easy and efficient, registry reporting is amazing.

What do you dislike?

no much dislikes, though installation cost is high compared to its competitors.

Recommendations to others considering the product:

having challenges in administering EHR tasks, eClinicalWorks is the best alternative platform for effective and reliable services that will enhance medical practice.

What problems are you solving with the product? What benefits have you realized?

the interaction with eClinicalWorks has left wonderful marks in our institution, with reduced paperwork, decline in costs of practice management expenses, E-prescribing saves time and it has made our services more reliable and efficient, automated appointment reminders to patients through messages, integrating of multiple physicians has become easy, patient portals make it easy for patients to be updated on real time activities, different departments can use the software easily.

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Professional Nurse
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""eClinicalWorks Review""

What do you like best?

eClinicalWorks completes a sheer measure of things following for CCM charging was simple and incorporated with the framework. Tolerant commitment highlights were incredible, for example, naturally informing patients that remedies were sent to the drug store, calling for arrangement updates from the timetable and refreshing reactions legitimately to the arrangement. In the event that you have to advise the whole timetable of a supplier nonappearance, it's anything but difficult to naturally convey notices. Bunches of innovation alternatives for gathering information incorporating cheap registration booths and applications for telephones and tablets. Programming can be an introduced application or electronic. The product is truly adaptable much of the time and there are various approaches to get from/to anyplace in the framework rapidly. You can open numerous occasions of your login to enable you to record in one outline while seeing something different. Incorporated faxing made for one less thing to help/audit.

What do you dislike?

eClinical Works doesn't have any imperfections. Such a large number of incredible things about this framework.

Recommendations to others considering the product:

This is a hearty and better than average diagramming framework, however it may set aside a bit effort to prepare and learn. Invest the energy preceding executing to watch online classes. They have an incredible site to use once you are a customer.

What problems are you solving with the product? What benefits have you realized?

eClinicalWorks fathoms our requirement for diagramming, CMS recording, and installment administrations. Simpler to fill solutions, convey restorative records, documenting claims is more straightforward. Backing has been great,they specialized groups truly care about fathoming the issues that emerge. You can truly tell the staff at eClinicalworks are focused on consumer loyalty.

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Administrator
Small-Business
(2-10 employees)
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"Grass is maybe greener on the other side"

What do you like best?

That i have 80% control on the system to make changes.

and when i need assistance i can create a ticket and get assistance with in the hour.

What do you dislike?

The Demo was so good that it addressed and offered so much more that i was having to do on my one in our system, that we broke a contract to switch- Then we went live and it has been all smoke and mirrors since and now we are stuck in this contract.

Recommendations to others considering the product:

Ask for a total break down of integrating with questionnaires, forms, labs, pharmacies, etc.

they sell you on a package deal but then charge you for each service separately.

Who wants to pay for a lab to import results into the chart and flag doctor on results for $5000.00 start up.

I am old school and scanning and tasking the doctor.

What problems are you solving with the product? What benefits have you realized?

Nothing has been solved, yes they are quick to respond on things we need help with but everything is an additional charge.

No benefits on our end.

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U
Mid-Market
(501-1000 employees)
Validated Reviewer
Verified Current User
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"Okay EMR, room for improvement"

What do you like best?

I like that this is web based system, I like that like most EMR systems it is robust and has so many capabilities and things it can do. I like that it will integrate info from insulin pumps, fit bit, digital scales. I like the flow tracking of the patients. It is pretty easy to understand from a user standpoint. I just recently started with this system so I have much to learn. I have used many different EMR/EHR software. Again, there is some things I do like about this system, however this would not be my first choice in software for a practice to use. I am a nurse and I don't think there is a good flow to this system. There are many places that need to be improved. I like that it works and it is accessible just about anywhere. That is just about it.

What do you dislike?

Currently using eClinicalWorks 11e. I think that the people who develop and design this system or any system need to be on the front lines with the doctors and nurses, the front desk staff, the coding staff, and anywhere else that the system would be used and really see the workflows. This system has TOO MANY CLICKS. I tried to find a patients guardian information and it was not accessible easily. There needs to be a better way to record EASILY past medical history, procedural history such as Mammograms, DEXA, DM eye exam, etc.. I really DISLIKE the telephone encounter. The initial message can be adjusted (SCARY). I just find it clunky and too many clicks again. The social history is frustrating because I am filling in the smoking question in several different places (why not just have it fill in everywhere?) I do not like the way the visit summary report generates. It could be simplified greatly. Again, I have used GEMMS, Sage Intergy, NextGen, NextMD, EPIC, Meditech and a few others. They all have pros and cons. I would have to say that EPIC is by far the most robust and the one that was the easiest to follow the progress through. I think that with some feedback the company could make improvements and make this an amazing system.

Recommendations to others considering the product:

If you are a specialty like OB/GYN, Eye care, Cardiology really ask the tough questions. Have them give live examples of the system and how it is used.

What problems are you solving with the product? What benefits have you realized?

I do not know what this system is solving. I was not apart of the process when it came to picking an EMR/EHR system.

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Team Lead, Biometric Screener and Health Coach
Hospital & Health Care
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Verified Current User
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"Easy to use for Medical offices "

What do you like best?

eClinical Works is very easy to use. From entering a patient to setting up appointments, rescheduling as well as referrals. Watts Healthcare Center uses this software for an array of things. Anyone from doctors to Nurses and management communicates via eClinical Works.

What do you dislike?

eClinical Works doesn't really have many flaws. So many great things about this system. I can just name a few. for example, they have something called "bubbles" this can be a bit confusing. as well as generating a report this can also be confusing.

Recommendations to others considering the product:

eClinical Works is definitely the next big thing, I think that every medical facility should be using this software in the near future, the paper is definitely a big no-no. I know that eClinical Works host Super User meetings and also have trainers travel to locations to train staff and for any other troubleshooting that might be needed. They also have many numbers where you can call for technical support. It is a little expensive. Nonetheless, an investment for your company or any other Medical Center. Like I said most medical centers are going to be using eClinical Works. I don't see anything better than this software.

What problems are you solving with the product? What benefits have you realized?

Some of the business problems that the Watts Health care is solving include managing our patients better as well as having better communication with doctors, nurses management ect. Organization is definitely something that has helped the company tremendously

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Accounts Receivable Manager
Mid-Market
(201-500 employees)
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"Great for Multi-Group Practices"

What do you like best?

eClinicalWorks is packed full of features and tools for managing your practice, but the best part is its ability to customize and integrate multiple groups/practices into one single EHR. The ability to combine multiple entities is fantastic, especially when working on the backend during the collections process. Account ledgers are packed full of detail and each charge/DOS can be separated by entity which is great when managing multiple entities, for example: PRO, ASC, & Anesthesia. Managing all groups without the need to manually switching between profiles/books of business is fantastic. The reporting is full of filters and different ways to drill down data and analyze your practice from top to bottom. Charting has alerts that help prevent the physicians from releasing or signing incomplete records to prevent delays in the collections process, especially delays in billing. The search engine is fantastic, it allows the entire team to easily identify patients even when you only have a small amount provided by the patient.

What do you dislike?

Their system can seem extremely overwhelming at first with the detailed interface it can be difficult to navigate and work through the system without proper training. We have frequently run into technical errors with the system freezing at times and we have experienced difficulty connecting and integrating printers and fax machines. For some reason they restrict users from accessing multiple windows or accounts at the same time which can be frustrating when working on the backend during the billing and collections process. eClinical has multiple versions of their practice management software and are frequently releasing updates however they are not always in easily integrated as you'd expect and some features simply don't work the way they were intended.

What problems are you solving with the product? What benefits have you realized?

We have multiple clients across the country who utilize eClinicalWorks for managing their outpatient practices. The system has allowed us to work closely with our facilities and their staff and communicate easily when issues arise regarding specific patients. eClinical has made the coding and billing of our client's medical claims a smooth process allowing us to maintain our client's aged revenue under the industry standard and ensure monthly collections are consistent and that we are able to provide detailed end of month summaries to keep out clients up to date on the health of their practice'.

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Executive Assistant
Accounting
Mid-Market
(501-1000 employees)
Validated Reviewer
Verified Current User
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"All for eCW!"

What do you like best?

I love that you can customize your dashboard in so many different ways. eCW customer service is AMAZING to work with too, even their international office!

What do you dislike?

I dislike how there would often be times that the reminders, etc. would occur even after an appointment was cancelled. This glitch is usually fixed pretty quickly.

Recommendations to others considering the product:

It is a wonderful product! The annual conferences are a great tool to take advantage of and VERY fun!

What problems are you solving with the product? What benefits have you realized?

eCW was the main EHR we used. It solved our need for charting, CMS documenting, and payment services.

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AH
Small-Business
(11-50 employees)
Validated Reviewer
Verified Current User
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"Office Manager "

What do you like best?

it has many categories and you are able to get a detailed information of the patients social, medical, family, and physical history. you are truly able to document everything and it gives you tons of options. One of my favorite feature is the registry. you are truly able to search and narrow down patients for treatments , test, lab results, medication, and diagnosis.

What do you dislike?

Going from one window to another is not possible. you have to close one to see another and sometimes you want to compare things and you cant. Also the tech support is not the best. most of time they don't get to you right away. i have had issues were ECW is down and they don"t even give you report you cal and call and no one has any answers.

Recommendations to others considering the product:

yes i would recommend it ..Mostly because the layout for the office visit is perhaps one of he most detailed i have seen. i worked with other EMR but i really like the ECW encounter layout.

What problems are you solving with the product? What benefits have you realized?

I am able meet all the standards with the question that ECW has for the patients and helps me qualify for the bonus. the billing feature is also very easy to use

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Medical Assistant
Hospital & Health Care
Small-Business
(2-10 employees)
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"eClinicalWorks is a great tool"

What do you like best?

What I like best about eClinicalWorks is the fact that you can move from section to section with ease. It is also easy to navigate patient charts and edit information within their demographics section.

What do you dislike?

What I do not like about eClinicalWorks is that there are some operations that seem to take more clicks and navigation than needed. Compared with our last EHR there are steps that can take longer in eClinicalWorks versus our older EHR.

Recommendations to others considering the product:

I would recommend using this product because the training time is not bad and their support team is good at getting your problems resolved quickly and they also have a follow up call to ensure your ticket was handled correctly.

What problems are you solving with the product? What benefits have you realized?

eClinicalWorks allows our practice to complete charts quicker and enables us to better submit complete claims to the insurance companies.

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Network Administrator
Information Technology and Services
Mid-Market
(201-500 employees)
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"A forward thinking company, with the typical flaws"

What do you like best?

eCW basically pioneered the idea of a cloud based EMR. While the initial play wasn't great, they have matured into a strong platform with a lot of additional offerings. For most clinics, the ability to offload a HUGE part of compliance, uptime etc is quite helpful, and for distributed offices it could help reduce network complexity as users would go direct to the cloud instead of through VPN links.

What do you dislike?

Support needs work. I deal with a lot of "off-shore" support so there is a bit of a language/accent barrier at times. The bigger problem is it seems like you have a very inconsistent support experience - some support reps are quite good, but the "general" help desk tends to be lacking in skills. They really need to make a T1/T2 support system, where if you can prove you are knowledgeable about the product you can call direct into T2. I often feel like I'm telling the tech how the system works, which is frustrating.

Recommendations to others considering the product:

A few recommendations

1. Each October there is a national users conference they have (various locations). To get the best feel for the product (if you can) you should attend this and go to sessions to understand the product. You also have the most access to employees who are experts in the various products and should be able to answer your questions the best.

2. Understand that any type of conversion you do is going to be rough. We tried to convert everything over and that was a mistake. I'd recommend doing the minimal conversion (demographic information) and then carry over any relevant chart information after you're live. You'll end up running two systems for a bit, but it'll decrease your headache.

3. Make any expectations clear and on paper from the start. That'll save stress later on.

4. Go cloud - it eases the management of the EMR in general and greatly simplifies connectivity.

What problems are you solving with the product? What benefits have you realized?

We replaced an EMR that was very reactive, slow, and prone to break differently on every machine, and consistently on every update. We weren't going to be able to make meaningful use for 2012. Unfortunately we waited longer that we should have to switch, or we could have probably done attestation in 2011. Regardless we now pay less that we did with our prior EMR, have substantially more features, and I have found that while we don't always get the "new" features as fast as they are discussed, we tend to have a very consistent experience with the product once it's out. The QA process is getting better, so when a product is out it's less likely to come "half baked", and more consistent in working as advertised.

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U
Enterprise
(1001-5000 employees)
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"Needs more adaptability "

What do you like best?

The program is easy to use and everything labeled. The colors used are nice and attractive, pleasing to the eye. I like how every medical practice can put in their own templates.

What do you dislike?

I do not like how it crashes. Maybe our office needs an update, but overall the program works slow for our urgent care facility. I wish the system itself was faster and we could have better adapted it to our needs in terms of the order of things.

Recommendations to others considering the product:

They should figure out how to best format and use eCW for their company. Maybe it is something ouur company needs to work on and eCW needs to support us for that.

What problems are you solving with the product? What benefits have you realized?

eClinalWorks allows us to complete all of the medical charting so we can bill insurance companies. Perhaps, no other software will allow us to have so many templates. Perhaps, sometimes can be changed to represent our work flow better so we can adapt to eCW better.

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UM
Small-Business
(11-50 employees)
Validated Reviewer
Verified Current User
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"Good program but could use some work"

What do you like best?

This software is fairly easy to navigate and learn.

What do you dislike?

I dislike that the scanning feature is very difficult, the program is picky about what type of scanner to use and sometimes does not work. It would be nice if you could upload files directly from the computer versus scanning to get around this problem. Also, the fact that the program is only able to be used in Google Chrome is irritating, and it requires a plug-in so if that doesn't work you have to waste a lot of time trying to get it fixed.

Recommendations to others considering the product:

This software could definitely use some fine-tuning as far as technical difficulties go but overall is a fairly good product.

What problems are you solving with the product? What benefits have you realized?

It is beneficial for scheduling patients and communicating with staff, just needs some technical work.

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Medical Assistant Intern June 2018 - Present
Accounting
Validated Reviewer
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"easy to use "

What do you like best?

very easy to use and learn

it took me only one day to learn how the software works.

I like that stays logged in

Great Billing area and claims management. Great reporting.

pt hub where you can find everything

I love the tickler cause it reminds me of everything.

What do you dislike?

I dislike that I had to change my password every month.

sometimes it get frozen in the middle of me typing something up.

entering Immunization records its very time consuming

There is a lot of clicking

the scheduled color coding

customer support is bad. Don`t expect to speak with someone that speaks clear english it very hard to understand their english.

What problems are you solving with the product? What benefits have you realized?

patients charting,

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UH
Small-Business
(2-10 employees)
Validated Reviewer
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"Not an ideal EHR solution, but easy on the wallet"

What do you like best?

Ease of use. ECW is very easy to learn for new employees. It us very user friendly. The color coding and personalization features make it very visually pleasing as well. The screen transitions are generally smooth.

What do you dislike?

The constant technical errors and slowness. I am the office manager and I feel like I am putting break fix tickets in every week. The providers are always frustrated with disconnects on their wireless since we switched to cloud a couple years ago it seems it got worse. IT swore that would help our issues.

Recommendations to others considering the product:

If you have it he funds to invest in a better EHR solution I recommend it. However, this is an affordable option if the issues are worth dealing with for the savings.

What problems are you solving with the product? What benefits have you realized?

Medical records are easier to access and transfer. It is also easier to track medications and refills will prescribing than it was with paper charts. It is better for providers and patients.

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U
Validated Reviewer
Verified Current User
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"Business Recommendations "

What do you like best?

It is very easy to use, has many functions that are very useful. Can handle all types of information that we use on a day to day basis. Even our doctors like this program, can do many tasks electronically

What do you dislike?

I do not like that we cannot print the claim history from the account inquiry page, it should have that option. I also do not like how they handle our bad debt claims, makes it hard to read the account balance at a glance.

Recommendations to others considering the product:

Highly recommended, it can be a little tedious for the doctors when they are just trying to take care of patients

What problems are you solving with the product? What benefits have you realized?

Easier to fill prescriptions, send out medical records, filing claims is simpler.

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AH
Small-Business
(2-10 employees)
Validated Reviewer
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"eClinicalWorks PM"

What do you like best?

Being able to track claim submission, create actions for follow-up claims, able to send office staff tasks, scanning of documents, status reports automatically populate claims. Messaging is done within the system so you can easily get information to office staff and doctors without leaving the system.

What do you dislike?

Each time you open a window it must be closed to open another. Time consuming going in and out of different areas to get to issues.

Recommendations to others considering the product:

This is a robust system and it takes time to train and learn. Spend the time prior to implementing to watch webinars. They have a great website to utilize once you are a client.

What problems are you solving with the product? What benefits have you realized?

eClinicalWorks has released a mobile version of their software that is not working as well as their traditional installed "exe" version. The benefits are they continue to add more ability to automate some of the tedious billing tasks.

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AM
Small-Business
(2-10 employees)
Validated Reviewer
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"Very intuitive and easy EMR to use for a practice."

What do you like best?

I loved how easy it was to schedule, submit refill requests and to share patient progress notes with everyone in the office and others with a few clicks of the mouse.

What do you dislike?

The only thing I didn't like about eClinicalworks is that it did not have a integrated file retrieval system. They use an outside system, but It would be nice to be able to put the entire chart in a PDF without having to login to a separate service.

Recommendations to others considering the product:

Making sure that you have someone trained by eClinicalworks is a great way to help the office. We only had one person that went through training, and it was easy for them to teach the rest of the office on how to use the software.

What problems are you solving with the product? What benefits have you realized?

Resolving the issue of having chart and having a lot of paper all around the office that could get lost or misplaced. It is a centralized system that allows you to be able to access it from anywhere in the office, and if you sign up for their cloud service, then you can access it from anywhere by signing into the cloud. Very useful and convenient.

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UH
Enterprise
(10,001+ employees)
Validated Reviewer
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"eClinicalWorks Full Review and Detail"

What do you like best?

What I like best about the eClinicalWorks application is that it is easy to use. The eClinicalWorks solution has a lot of functionality--some good and some bad. Because it has a lot of functionality, the eClinicalWorks software is able to provide many different and various options to the end-users and organizations that decide to implement the product in their own environment.

What do you dislike?

What I dislike about the eClinicalWorks application is that the user interface screen looks very cluttered. The graphical user interface for the eClinicalWorks solution could use a better and nicer looking user interface. The eClinicalWorks software is too cluttered and the application appears to be very busy, which can cause a lot of distractions and may not be easy to use if you are not a familiar user.

Recommendations to others considering the product:

Although I am not sure on other organizations budgetary constraints, if your organization is able to afford the product and services, then it should be considered. I am not sure on the pricing, but it does seem to be expensive. eClinicalWorks might be able to bring value to your organization.

What problems are you solving with the product? What benefits have you realized?

The business problems that we are solving with the eClinicalWorks application is allowing to have a single platform for the needs of our physicians, clinical staff, nurses, and other health care professionals within our organization and hospital system. The eClinicalWorks solution provides a secure access to our patient health information for both our inpatients and outpatients. The benefits that we have realized is the versatility of the eClinicalWorks software. eClinicalWorks is comprehensive and contains a lot of tools that help support various areas, which may or may not be used within your organization.

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A
Small-Business
(11-50 employees)
Validated Reviewer
Verified Current User
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"ECW User"

What do you like best?

I like all of the features that are offered in this charting system that aren't offered in others, like escribe and fax from chart.

What do you dislike?

I dislike how long it takes to get new services up and running. Some issues have taken months to resolve.

Recommendations to others considering the product:

This is a decent charting system without too many issues when you have everything set up properly. Biggest complaint is occasional slowness within the system

What problems are you solving with the product? What benefits have you realized?

We are getting our patients cared for and seen in a timely matter with this charting system.

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U
Small-Business
(Myself Only)
Validated Reviewer
Verified Current User
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"Good but a little clunky"

What do you like best?

It is a very complete medical record system with many users and years' experience, and is therefore very thorough and relatively easy to use.

What do you dislike?

It is not always intuitive, there are some bugs, and it sometimes lacks flexibility.

Recommendations to others considering the product:

You can't really go wrong with this system. Chances are, if you need a feature it will be there. It is relatively easy to use, and flexible enough that it will not hinder you too much when entering patient data.

What problems are you solving with the product? What benefits have you realized?

All medical records for our patient are maintained within the system (we keep no paper charts).

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UM
Mid-Market
(201-500 employees)
Validated Reviewer
Verified Current User
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"Not the best"

What do you like best?

Has a lot of features and customization options. Has mobile version. Patient access.

What do you dislike?

There are a few errors that their team was not able to fix. Some features are too complex and impossible to work without assistance from professionals.

Document folders are limited. Creating an extra folder can crash the whole system if the memory is full.

Recommendations to others considering the product:

I’d prefer other simpler programs to avoid numerous errors, crashes and need to contact their customer support for help

What problems are you solving with the product? What benefits have you realized?

EClinicalWorks is an electronic medical record program. It helps physicians to keep the data organized, and gives the patients ability to access their chart.

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Physician Assistant
Higher Education
Mid-Market
(501-1000 employees)
Validated Reviewer
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"Easy to use"

What do you like best?

Everything that needs to be documented is on one page. The program is organized well and it's nice being able to create your own templates so documentation is faster.

What do you dislike?

Sometimes the program is slow to refresh. If other people document for you (ex: Medical assistant documents the HPI), they don't automatically get signed on document. It would be nice to see that the MA documented the HPI as well.

What problems are you solving with the product? What benefits have you realized?

Faster documentation so we can see more patients. Also, being able to see the followups easily in the drop down menu

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Director of Data Management
Hospital & Health Care
Mid-Market
(201-500 employees)
Validated Reviewer
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"A full-featured outpatient EMR for a good price"

What do you like best?

eCW is very flexible. It is possible to add templates and other structured data to the EMR, which enables users to tailor the product to meet their needs.

What do you dislike?

Oftentimes it can take many clicks to get things done. However, this is a common issue with EMRs. In addition, eCW can be rather guarded about sharing information on how their database is structured.

Recommendations to others considering the product:

eCW is a widely used outpatient EMR that can meet the needs of health centers and other outpatient facilities. It's relatively affordable, flexible, and you are likely to be able to find employees who have experience with the product.

What problems are you solving with the product? What benefits have you realized?

I pull data from eCW for reporting and quality improvement purposes. eCW has enabled us to pull and analyze a wide variety of clinical, operational, and financial data.

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Patient Access Assocaite
Hospital & Health Care
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"Surgical Scheduler"

What do you like best?

Eclinical has many good features. I like that it tracks and reports whom enters the patient's chart along with any changes and updating information within the patient's chart.

What do you dislike?

I occasionally will come across a message that shows something along the lines of "other user interrupted action" when the task being performed can not be interrupted. The program will not allow you to move forward with any actions, this requires the user to close the program entirely and log back in

What problems are you solving with the product? What benefits have you realized?

Better communication within the company.

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Mid-Market
(201-500 employees)
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"Inclusive EMR"

What do you like best?

I like the ease of searching for patient charts and finding what you need within that chart. The categories are easily maneuverable.

What do you dislike?

I dislike how many times you have to click within the system.

What problems are you solving with the product? What benefits have you realized?

No problems at this time. Each ticket we open is usually resolved in a timely manner.

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Legal & Administrative Assistant
Consumer Services
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"Excellent!"

What do you like best?

I really enjoy the modern look of the program and how easy it is to use! Being able to use the color coordination to differentiate between types of appointments was a big plus!

What do you dislike?

There wasn't much I disliked about it but I did only use it for a short period of time.

Recommendations to others considering the product:

Definitely a program I would suggest others to use.

What problems are you solving with the product? What benefits have you realized?

It is much easier to schedule patients and saved scanned documents to their files. The slots can be changed to any time frame for the convenience of the practice.

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Medical assistant
Mid-Market
(201-500 employees)
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"Very user friendly "

What do you like best?

I like that everything is in one place. Very user friendly with proper alerts and forwarding techniques.

What do you dislike?

I think there is a better way of showing the schedule for the day.

What problems are you solving with the product? What benefits have you realized?

None as of yet.

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UM
Mid-Market
(501-1000 employees)
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"Easy to use and understand"

What do you like best?

This program was new to our health care clinic and staff were worried about how hard it would be to learn.

Once it was insalled and we were all trained, we realized quickly that it was much easier and efficient to use than our old system. Glad we switched.

What do you dislike?

We are working on getting more detailed reoprts, more personalized.

What problems are you solving with the product? What benefits have you realized?

Nursing MARS were a major concern and eClinical has made using MARS much easier and efficient.

Easy to get items entered quickly and accuratly.

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AH
Enterprise
(10,001+ employees)
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"Excellent software for low budget EMR needs"

What do you like best?

This software met the needs of our practice while staying within the limitations of our budget.

What do you dislike?

The user interface did not allow enough customization.

Recommendations to others considering the product:

eCW is similar in appearance and functionality of other EMR systems. If you have worked in other softwares, you will find this somewhat familiar and easy to use. While it does not offer the full capabilities of a powerhouse such as EPIC or Cerner, it is great for the small community medicine providers who I completed the implementation for during my time as their manager.

What problems are you solving with the product? What benefits have you realized?

We use eCW for physician and resource scheduling, record keeping, and billing. It has been a great way to keep all of this information in one electronic location which has improved our previously paper processes for record keeping.

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Systems Administrator II
Information Technology and Services
Mid-Market
(51-200 employees)
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"Decent EHR software but hard to support"

What do you like best?

Software is easy to use. Large buttons for ease of use. Non technical users can still figure out the program. Ease of use from front desk scheduling to physicians notes. Telephone encounters and fax integration are nice features.

What do you dislike?

Support for this software is absolutely horrible. The software is not something that you can work on yourself. This is from a IT professional standpoint.

Calling support and reporting a "high priority" issue results in a 1-3 day call back.

Must report as "critical/system down" issue to get emergency service. Support will connect to your computer and fix, which is nice, however their timeline is horrible.

Recommendations to others considering the product:

Check out some of the other EMR/EHR software choices. Look for ones with better support

What problems are you solving with the product? What benefits have you realized?

EMR system

Easy to use

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Clinical Research Assistant
Small-Business
(Myself Only)
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