eClinicalWorks Reviews & Product Details

eClinicalWorks is an IT solution that allows you to increase productivity and reduce user work for the management of your clinic, hospital or medical institute. Since this service allows from managing appointments, payments, billing, compliance tracking, certificates, prescriptions, among others quickly. eClinicalWorks is a completely cloud-based software, its reporting capabilities are quite high to provide comprehensive information, the support team staff is very good, since they provide fast and satisfactory care, in general I can say that eClinicalWorks is a tool that offers more advantages than disadvantages. Review collected by and hosted on G2.com.

The price of this service is a great limitation for users with a limited budget, I would like to see some flexibility in terms of price, so that eClinicalWorks is a software accessible to many, this can really help the service grow as many would prefer it for its great performance. Another aspect to consider is that the software can become confusing for beginners, since it is a wide and extensive interface, I see the need for the software to provide documentation to help users understand more easily the use of this platform. Review collected by and hosted on G2.com.

The eclinicalworks program features physician scheduling certification tools, automatic insurance backup request, remote order patient information management continuity, recurring software upgrade innovations, documentation template separation, prescription transfer service relationship, Digital patient health status management, physician account management with simple two-step access, hospital budget accounting, real-time computerized invoice organization, handwriting recognition consultation of medication dosages, file upload functionality all condition this incredible and practical software. Review collected by and hosted on G2.com.

When sending messages to the user, the eclinicalworks program presents failures in the direction of synchronization of user profile links, because when generating such an action of sending, usually not all the necessary messages from the user's display to notify, change of medication, reminder of hospitalization payments or cancellation of bills for transfer of medicines, condition of care assessment of health progress, import of documentation to doctors on call, including problems of access to patient history are evident within this programming when using their main tools of collaborative work. Review collected by and hosted on G2.com.

I like that you can easily schedule patients and see their labs with ease. You can see there last encounters and update their insurance information without any complications. The fact that you can communicate with the doctor and coworkers about certain patients is one of the best things and everything is right there in the system. Review collected by and hosted on G2.com.

The only thing I would say is I would prefer if there was an easier way of looking for past telephone or patient encounters in the system. Because once they’re reviewed they do disappear and I just like keeping up to date with them and going over them. Review collected by and hosted on G2.com.

I like that the interface is super easy to use. It doesn't take much training to get started. I also like that the features it has really work well for a medical office. I love that everything is color coded and easy to read. I also like that there is a web cloud version that you can access from anywhere. Review collected by and hosted on G2.com.

I dont like that it freezes often and that some features dont work the way they are supposed to. Specifically the kiosk check in, we tried to make it work for our practice but it would always freeze and would allow patients to sign consents electronically. Review collected by and hosted on G2.com.

I can't really think of any redeeming qualities for eCW. No redeeming qualities exist. Review collected by and hosted on G2.com.

Our clinic has gone through a couple of major upgrade versions of eCW so we've been using it for some time and what I can say is that eCW should be the poster-child EHR for any healthcare professional that gripes about EMR's. The system is poorly coded and as such is slow and bogs down any system it is run on. Without getting too technical suffice it to say that the platform would be better off being scrapped and built again from scratch. NOTHING anywhere in the entire platform is intuitive in any way shape or form. And forget about customization. Sure, they will say that anything is possible but actually implementing simple customized layouts, flow, or templates is a huge headache. I could go on and on but let's just leave it with this quote from a recently hired physician who was coming from a different EHR. "Using eCW is as if the previous EMR I was on was artificial intelligence and now I'm using a typewriter." Best one sentence summary of eCW that I've heard. Review collected by and hosted on G2.com.

Nothing. Absolutely nothing. Our more senior providers have decreased their patient load down to 8-10/day vs. they did 20+ for years with Athena. I have used 10+ eMRs in my career and this is one of the worst. I feel like we got a 1992 Yugo with donuts for tires when we were promised a nice new car. And there is no motivation or inclination for eCW to fix anything or respond to requests. It's been 3mo of a nightmare. Review collected by and hosted on G2.com.

They deliver a product that does not contain the basic details any medical provider or practice needs for documentation. Can't document what side a BP is done on or manual vs. Auto. Can't document allergies to meds except by a ridiculous list that includes lymphoma as an adverse reaction but not itching or cough. The labs and imaging don't link and deliver cohesively. We have to keep a paper log of who we order studies on because it can't be trusted to come back to the chart. Everything we asked to be fixed during the week of roll-out 3 months ago is still not addressed. I could go on for hours... Review collected by and hosted on G2.com.

I like that there is a report dashboard that links from inside the software. I also like that they have LiveChat customer support. If I can't find what I am looking for on their site, I can chat with a support tech who has usually been able to resolve my issue. Review collected by and hosted on G2.com.

I dislike that you can't enter payments from the appointment screen. Our front desk rep lives in the scheduling system but needs to leave that screen to enter payments. I also wish it was more customizable. Review collected by and hosted on G2.com.

It does have the items you need to add patient’s demographics and their insurance information he can hold in immense amount of information. We have eight doctors and I’ll practice and it holds their schedules pretty well Review collected by and hosted on G2.com.

There is way too many clicks to get to one thing. It is not user-friendly it takes time to learn the system and find ways around Review collected by and hosted on G2.com.

eClinicalWorks completes a sheer measure of things following for CCM charging was simple and incorporated with the framework. Tolerant commitment highlights were incredible, for example, naturally informing patients that remedies were sent to the drug store, calling for arrangement updates from the timetable and refreshing reactions legitimately to the arrangement. In the event that you have to advise the whole timetable of a supplier nonappearance, it's anything but difficult to naturally convey notices. Bunches of innovation alternatives for gathering information incorporating cheap registration booths and applications for telephones and tablets. Programming can be an introduced application or electronic. The product is truly adaptable much of the time and there are various approaches to get from/to anyplace in the framework rapidly. You can open numerous occasions of your login to enable you to record in one outline while seeing something different. Incorporated faxing made for one less thing to help/audit. Review collected by and hosted on G2.com.

eClinical Works doesn't have any imperfections. Such a large number of incredible things about this framework. Review collected by and hosted on G2.com.

That i have 80% control on the system to make changes.

and when i need assistance i can create a ticket and get assistance with in the hour. Review collected by and hosted on G2.com.

The Demo was so good that it addressed and offered so much more that i was having to do on my one in our system, that we broke a contract to switch- Then we went live and it has been all smoke and mirrors since and now we are stuck in this contract. Review collected by and hosted on G2.com.

I love how it makes my triage easier to document and how the system takes you step by step threw the important question you should ask a patient on each visit Review collected by and hosted on G2.com.

Some glitches of system of the system when it gets frozen up Review collected by and hosted on G2.com.

What I liked the best about eclinical works is that it was very easy to navigate through. The training I received for eclinical was straight to the point. What I loved about this software is that I could always refer back to the patients info if I needed any previous information that was not transferred in the new system. Review collected by and hosted on G2.com.

Some of the down sides about eclinical was the frequent crashes that would occur on the softest. Interferences in between patients and the whole application shutting down. Another downside about eclinical is that it takes a really long time to startup. Review collected by and hosted on G2.com.

I like the overall simplicity of eCW and how user friendly it is. It lays out the schedule in a simplistic manner which makes it easier for clinicians and staff to use. Review collected by and hosted on G2.com.

I dislike the glitches that occur from time to time. This includes being unable to delete emails and being prompted to click “ok” after changing patient’s status from “ready” to “check out.” Review collected by and hosted on G2.com.

Everything is user friendly and easy to use. How I can access the patient hub with no difficulty Review collected by and hosted on G2.com.

Nothing, I think its pretty user friendly. Everyone should be able to use it with no difficulty Review collected by and hosted on G2.com.

Ease of figuring out things at times. There are multiple ways of doing things Review collected by and hosted on G2.com.

There are lots of kinks in the system. They have problems that should have simple solutions but are not able to implement these solutions. Keep making changes that make things more tedious. Review collected by and hosted on G2.com.

I like that this is web based system, I like that like most EMR systems it is robust and has so many capabilities and things it can do. I like that it will integrate info from insulin pumps, fit bit, digital scales. I like the flow tracking of the patients. It is pretty easy to understand from a user standpoint. I just recently started with this system so I have much to learn. I have used many different EMR/EHR software. Again, there is some things I do like about this system, however this would not be my first choice in software for a practice to use. I am a nurse and I don't think there is a good flow to this system. There are many places that need to be improved. I like that it works and it is accessible just about anywhere. That is just about it. Review collected by and hosted on G2.com.

Currently using eClinicalWorks 11e. I think that the people who develop and design this system or any system need to be on the front lines with the doctors and nurses, the front desk staff, the coding staff, and anywhere else that the system would be used and really see the workflows. This system has TOO MANY CLICKS. I tried to find a patients guardian information and it was not accessible easily. There needs to be a better way to record EASILY past medical history, procedural history such as Mammograms, DEXA, DM eye exam, etc.. I really DISLIKE the telephone encounter. The initial message can be adjusted (SCARY). I just find it clunky and too many clicks again. The social history is frustrating because I am filling in the smoking question in several different places (why not just have it fill in everywhere?) I do not like the way the visit summary report generates. It could be simplified greatly. Again, I have used GEMMS, Sage Intergy, NextGen, NextMD, EPIC, Meditech and a few others. They all have pros and cons. I would have to say that EPIC is by far the most robust and the one that was the easiest to follow the progress through. I think that with some feedback the company could make improvements and make this an amazing system. Review collected by and hosted on G2.com.

Ease of seeing patient history, demographic, and medications Review collected by and hosted on G2.com.

Frequent updates which changed save settings Review collected by and hosted on G2.com.

The ease of viewing the schedule for the day. Review collected by and hosted on G2.com.

The system constantly will close out randomly and does not save automatically what you are charting. Review collected by and hosted on G2.com.

What I like best about the company is they are always available to help when needed Review collected by and hosted on G2.com.

I dislike that the system updates usually have a lot of bugs Review collected by and hosted on G2.com.

the features to schedule appointments and do notes Review collected by and hosted on G2.com.

the process to get someone form ecw to help fix a issues Review collected by and hosted on G2.com.

I liked that EClinical works has a lot of features and its a well rounded medical program. It has every section you would need to run a medical practice. Review collected by and hosted on G2.com.

I dislike that it's not internet based and there are so many features, it can be intimidating to learn. Review collected by and hosted on G2.com.

Templates are easy to create/find/share and use for charting Review collected by and hosted on G2.com.

Very busy, archaic system. Not updated and not easy to use Review collected by and hosted on G2.com.

eClinical works was one of the easiest, most user friendly patient softwares I have used. Review collected by and hosted on G2.com.

eClinical works crashed sometimes making us experience downtime Review collected by and hosted on G2.com.

Very organized way to keep track of patient information that is easily accessible Review collected by and hosted on G2.com.

There are too many tabs to click through when rooming a patient. It takes an average of 8 minutes. Review collected by and hosted on G2.com.

I love that you can customize your dashboard in so many different ways. eCW customer service is AMAZING to work with too, even their international office! Review collected by and hosted on G2.com.

I dislike how there would often be times that the reminders, etc. would occur even after an appointment was cancelled. This glitch is usually fixed pretty quickly. Review collected by and hosted on G2.com.