# Best Patient Engagement Software *By [Emma Stein](https://research.g2.com/insights/author/emma-stein)* Patient engagement software facilitates the encouragement of a patient’s active participation in the maintenance of their health, the building of a collaborative patient-doctor relationship, and the improvement of the overall patient experience. Hospitals, medical practices, and other healthcare organizations are increasingly becoming subject to the same kinds of expectations that retail and hospitality industries deal with; as a result, patients expect compassion, acknowledgment, immediate communication, and easy access to information from their healthcare providers. Products in the patient engagement category must offer one or more of the following functions: patient portal or patient communication, reputation management, outreach and marketing, surveys and feedback, patient education, self care management, or appointment reminder. Providing a patient portal to facilitate communication between provider and patient as well as enable active participation of the patient in regards to their own health is a major benefit of patient engagement solutions. Patient engagement software enables hospitals and clinics to practice reputation management and feedback generation, triggering a cycle of post-appointment reviews, reputation boosting, practice and provider adjustments, and overall improved patient experience. Patient engagement tools can also simplify the process of reaching out or marketing to new or referred patients, which can include the dissemination of health education information and literature. Patients with chronic care, as well as their physicians, can leverage patient engagement software to maintain their at-home or self-administered medication or therapy regimens. Some patient engagement solutions can also serve as appointment reminders, either via the patient portal or [HIPAA compliant messaging software](https://www.g2.com/categories/hipaa-compliant-messaging). Patient engagement software can either be patient facing or physician facing, and take myriad forms—anything from a patient portal to medical online reputation management tools to patient-experience survey management capabilities. Patient engagement software equips healthcare organizations with tools to improve methods and levels of engagement. Patient engagement software can integrate with relevant technologies such as [interactive patient care systems (IPC)](https://www.g2.com/categories/interactive-patient-care-systems-ipc), [telemedicine software](https://www.g2.com/categories/telemedicine), [patient intake software](https://www.g2.com/categories/patient-intake), [EHR software](https://www.g2.com/categories/ehr), and [clinical communication and collaboration software](https://www.g2.com/categories/clinical-communication-and-collaboration). To qualify for inclusion in the Patient Engagement category, a product must: - Provide a method of active patient engagement such as patient portal, patient surveys, digital intake forms - Improve or provide insight to healthcare organizations on ways to improve patient satisfaction - Track and measure improvement of patient experience ## Top Patient Engagement Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Birdeye](https://www.g2.com/products/birdeye/reviews) | 4.7/5.0 (3,974 reviews) | Automated patient review solicitation with PM integration | "[Birdeye Makes Review and Reputation Management Effortless](https://www.g2.com/survey_responses/birdeye-review-12961726)" | | 2 | [Weave](https://www.g2.com/products/weave-weave/reviews) | 4.6/5.0 (416 reviews) | Two-way patient texting with EHR integration | "[Excellent feature development; very useful and integral to our operations.](https://www.g2.com/survey_responses/weave-review-9471547)" | | 3 | [ModMed](https://www.g2.com/products/modmed/reviews) | 4.6/5.0 (358 reviews) | Specialty EHR-integrated patient communication and recall | "[All-in-One ModMed Platform That Streamlines Check-In and Saves Time](https://www.g2.com/survey_responses/modmed-review-12914418)" | | 4 | [Curogram](https://www.g2.com/products/curogram/reviews) | 4.8/5.0 (99 reviews) | Two-way texting with EMR-integrated appointment workflows | "[Effortless Patient Communication, Needs Better Merging](https://www.g2.com/survey_responses/curogram-review-12793642)" | | 5 | [Phreesia](https://www.g2.com/products/phreesia/reviews) | 3.9/5.0 (44 reviews) | Pre-visit intake with EHR-integrated insurance verification | "[Empowers Remote Work with Ease](https://www.g2.com/survey_responses/phreesia-review-12113577)" | | 6 | [Pabau Practice Management](https://www.g2.com/products/pabau-practice-management/reviews) | 4.8/5.0 (305 reviews) | Automated patient journeys with digital consents | "[Seamless All-in-One Clinic System with Great Pabau Support](https://www.g2.com/survey_responses/pabau-practice-management-review-12789827)" | | 7 | [eClinicalWorks](https://www.g2.com/products/eclinicalworks/reviews) | 3.7/5.0 (157 reviews) | All-in-one clinical documentation with patient portal | "[Versatile EHR for Clinical Operations, Care Coordination, and Population Health](https://www.g2.com/survey_responses/eclinicalworks-review-12750469)" | | 8 | [Adit](https://www.g2.com/products/adit/reviews) | 4.8/5.0 (86 reviews) | Two-way texting and automated appointment confirmations | "[Adit is awesome!](https://www.g2.com/survey_responses/adit-review-12921822)" | | 9 | [NexHealth](https://www.g2.com/products/nexhealth/reviews) | 4.8/5.0 (104 reviews) | EMR-integrated appointment filling and digital intake | "[Efficient, User-Friendly, and Great for Patient Experience](https://www.g2.com/survey_responses/nexhealth-review-12570638)" | | 10 | [Klara](https://www.g2.com/products/klara/reviews) | 4.6/5.0 (105 reviews) | Text-first patient communication replacing phone volume | "[Effortless Patient Communication with Klara](https://www.g2.com/survey_responses/klara-review-12657112)" | ## How Many Patient Engagement Software Products Does G2 Track? **Total Products under this Category:** 402 ### Category Stats (Jun 2026) - **Average Rating**: 4.33/5 (↑0.01 vs May 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: HealthCloud (+4.36%) - Among all products in this category, HealthCloud recorded the largest rating increase compared to last month *Last updated: June 09, 2026* ## How Does G2 Rank Patient Engagement Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 12,000+ Authentic Reviews - 402+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Patient Engagement Software Is Best for Your Use Case? - **Leader:** [Birdeye](https://www.g2.com/products/birdeye/reviews) - **Highest Performer:** [EHRYourWay](https://www.g2.com/products/ehryourway/reviews) - **Easiest to Use:** [Curogram](https://www.g2.com/products/curogram/reviews) - **Top Trending:** [ClinicMind](https://www.g2.com/products/clinicmind-clinicmind/reviews) - **Best Free Software:** [Birdeye](https://www.g2.com/products/birdeye/reviews) --- **Sponsored** ### Practice Better Practice Better is the leading all-in-one practice management software solution designed to help health and wellness professionals streamline their operations and enhance client support. Our comprehensive platform caters to a diverse range of practitioners, including nutritionists, therapists, coaches, therapists, chiropractors, fitness trainers, and more, providing them with the tools necessary to manage their practices efficiently and effectively. Practice Better serves both solo practitioners and larger group practices across the globe. By offering a centralized, all-in-one EHR solution. With our user-friendly interface, Practice Better allows practitioners to focus more on their clients and less on administrative tasks, ultimately leading to improved client outcomes and satisfaction. Key features of Practice Better include appointment booking, billing management, telehealth capabilities, and client engagement tools. The appointment booking system enables practitioners to manage their schedules seamlessly, reducing the likelihood of double bookings and missed appointments. Practice Better Payments simplifies invoicing and payment processing, allowing professionals to track their finances with ease. Additionally, the telehealth functionality provides a secure platform for virtual consultations, ensuring that practitioners can connect with clients regardless of location. Another significant aspect of Practice Better is its client engagement tools, which include customizable client portals and online programs or courses. These features empower practitioners to create personalized experiences for their clients, fostering a sense of community and support. By offering resources like educational materials and progress tracking, practitioners can enhance the overall client experience and encourage adherence to wellness plans. Overall, Practice Better stands out in the practice management software category by providing a comprehensive suite of features tailored specifically for health and wellness professionals. Our focus on improving practice management, client support, and engagement allows practitioners to scale their businesses effectively while delivering better outcomes for their clients. The platform not only simplifies daily operations but also enhances overall quality of care, making it an invaluable tool for those in the health and wellness industry. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1651&secure%5Bdisplayable_resource_id%5D=1651&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1651&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=47168&secure%5Bresource_id%5D=1651&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fpatient-engagement&secure%5Btoken%5D=c0da731cdf7b24ca59c20169f1dcb301a6386bdb15073a95a6d564cd330da636&secure%5Burl%5D=https%3A%2F%2Fpracticebetter.io%2F&secure%5Burl_type%5D=free_trial) --- ## What Are the Top-Rated Patient Engagement Software Products in 2026? ### 1. [Birdeye](https://www.g2.com/products/birdeye/reviews) Birdeye builds AI agents for multi-location brands — trusted by the largest enterprise brands globally, including Sutter Health, Aspen Dental, Sun Auto and Caesars Entertainment. We give you AI coworkers at every location — for marketing, operations, and customer experience — that do the jobs your business needs done by employing multiple agents that work together to win AI visibility, convert demand, and deliver a consistent customer experience. AI Coworkers → Do the Jobs Jay (marketing), Robin (operations), and Myna (customer experience) own the work across your locations — from AI search visibility, reviews, listings, and social, to front desk and appointment booking, to surveys, ticketing, and insights. You're not buying features. You're adding AI staff to every location. So the work gets done at every location — without stretching your team thinner. Agents → Do the Work Each coworker employs multiple agents that work together to complete a job. The way those agents work is what makes us different. Most software tells you what's happening; our agents decide what to do — and do it, with your approval. They consolidate every signal across every location, whether it lives in Birdeye or one of your 3,000+ integrations; reason with your brand voice and industry context; and act — together — to drive the outcome. So one review, one campaign, one missed call becomes a finished outcome, not a task sitting in a dashboard. Enterprise-Ready → Built for Scale SSO, audit logging, HIPAA, SOC 2, and GDPR. Role-based access, tiered approvals, and location-level reporting give corporate and local teams the control they need. So you stay in control while AI handles execution across hundreds of locations. With teams across the U.S., U.K., Australia, and India, Birdeye is redefining how enterprises win locally at scale. **Average Rating:** 4.7/5.0 **Total Reviews:** 3,974 **How Do G2 Users Rate Birdeye?** - **Workflow Management:** 8.8/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 9.0/10 (Category avg: 8.4/10) - **Patient Communications:** 8.8/10 (Category avg: 8.8/10) **Who Is the Company Behind Birdeye?** - **Seller:** [Birdeye](https://www.g2.com/sellers/birdeye) - **Company Website:** https://www.birdeye.com - **Year Founded:** 2012 - **HQ Location:** Palo Alto, CA - **Twitter:** @BirdEye_ (5,232 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2837064/ (1,430 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, Marketing Manager - **Top Industries:** Hospital & Health Care, Real Estate - **Company Size:** 48% Small-Business, 35% Mid-Market #### What Are Birdeye's Pros and Cons? **Pros:** - Ease of Use (1019 reviews) - Helpful (1009 reviews) - Review Management (851 reviews) - Customer Support (720 reviews) - Features (589 reviews) **Cons:** - Missing Features (232 reviews) - Improvement Needed (158 reviews) - Review Management (158 reviews) - Learning Curve (139 reviews) - Limited Features (138 reviews) ### What Do G2 Reviewers Say About Birdeye? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **ease of use** of Birdeye, finding it simple to navigate for managing reviews. - Users find Birdeye **incredibly easy to use** , appreciating its simple navigation and efficient customer support. - Users value the **efficient review management** capabilities of Birdeye, enhancing their reputation and engagement effortlessly. - Users commend Birdeye's **exceptional customer support** , ensuring smooth implementation and integration with their systems. - Users highlight the **ease of use and comprehensive features** of Birdeye, particularly for patient communication and reviews. **Cons:** - Users note the **missing features** in Birdeye, expressing the need for additional integrations and functionalities. - Users experience **slow UI performance** and face challenges with the AI chatbot's effectiveness, hindering overall satisfaction. - Users find the **review management process confusing** and face challenges with integration and usability on the dashboard. - Users find a **learning curve** with Birdeye, requiring time to familiarize themselves with the platform's features. - Users note the **limited features** of Birdeye, highlighting the need for improved AI capabilities and more inclusivity. #### What Are Recent G2 Reviews of Birdeye? **"[Birdeye Makes Review and Reputation Management Effortless](https://www.g2.com/survey_responses/birdeye-review-12961726)"** **Rating:** 5.0/5.0 stars *— Lois B.* [Read full review](https://www.g2.com/survey_responses/birdeye-review-12961726) --- **"[Birdeye Centralizes Reviews and Messaging with Time-Saving Automation](https://www.g2.com/survey_responses/birdeye-review-12966062)"** **Rating:** 5.0/5.0 stars *— Lee M.* [Read full review](https://www.g2.com/survey_responses/birdeye-review-12966062) --- #### What Are G2 Users Discussing About Birdeye? - [What makes Birdeye a preferred tool for businesses looking to improve their online reputation and customer feedback management?](https://www.g2.com/discussions/what-makes-birdeye-a-preferred-tool-for-businesses-looking-to-improve-their-online-reputation-and-customer-feedback-management) - 1 comment - [What is Birdeye used for?](https://www.g2.com/discussions/what-is-birdeye-used-for) - 1 comment - [Are BirdEye reviews fake?](https://www.g2.com/discussions/are-birdeye-reviews-fake) - 2 comments - [How much is BirdEye monthly?](https://www.g2.com/discussions/how-much-is-birdeye-monthly) - 1 comment - [What does BirdEye cost?](https://www.g2.com/discussions/what-does-birdeye-cost) - 1 comment ### 2. [Weave](https://www.g2.com/products/weave-weave/reviews) Weave is the all-in-one experience platform for small- and medium-sized healthcare businesses. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey. Weave’s software solutions transform how local healthcare providers attract, communicate with and engage patients to grow their practice. To learn more, visit getweave.com. **Average Rating:** 4.6/5.0 **Total Reviews:** 416 **How Do G2 Users Rate Weave?** - **Workflow Management:** 9.4/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 9.2/10 (Category avg: 8.4/10) - **Patient Communications:** 9.6/10 (Category avg: 8.8/10) **Who Is the Company Behind Weave?** - **Seller:** [Weave](https://www.g2.com/sellers/weave) - **Company Website:** https://www.getweave.com - **Year Founded:** 2008 - **HQ Location:** Lehi, Utah - **Twitter:** @getweave (2,008 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1271877/ (1,143 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Office Manager, Owner - **Top Industries:** Medical Practice, Hospital & Health Care - **Company Size:** 91% Small-Business, 7% Mid-Market #### What Are Weave's Pros and Cons? **Pros:** - Ease of Use (87 reviews) - Communication (71 reviews) - Text Messaging (67 reviews) - Patient Communication (66 reviews) - Texting Communication (53 reviews) **Cons:** - Technical Issues (40 reviews) - Messaging Issues (22 reviews) - Communication Issues (21 reviews) - Connectivity Issues (21 reviews) - Limited Features (21 reviews) ### What Do G2 Reviewers Say About Weave? *AI-generated summary from verified user reviews* **Pros:** - Users find Weave to be **easy to use** , appreciating its intuitive setup and seamless integration with other software. - Users find Weave's **seamless communication features** invaluable for staying connected with patients and streamlining office operations. - Users value the **convenience of text messaging** with Weave, enhancing communication and saving valuable time in their practice. - Users value the **efficient patient communication** of Weave, enhancing connectivity through texting, calling, and emailing. - Users find **texting communication** with Weave incredibly efficient, simplifying patient interactions and enhancing office workflow. **Cons:** - Users often face **technical issues** with Weave, including failed message deliveries and cumbersome setup processes. - Users report **messaging issues** with glitchy notifications and difficulties with bulk messaging, affecting overall satisfaction. - Users experience **communication issues** with Weave, including failed faxes and inappropriate recall messages upsetting patients. - Users struggle with **connectivity issues** , experiencing lags and syncing problems that hinder their overall experience. - Users find the **limited features** of Weave restrictive, wishing for improved scheduling and enhanced communication options. #### What Are Recent G2 Reviews of Weave? **"[Excellent feature development; very useful and integral to our operations.](https://www.g2.com/survey_responses/weave-review-9471547)"** **Rating:** 4.0/5.0 stars *— Craig E.* [Read full review](https://www.g2.com/survey_responses/weave-review-9471547) --- **"[Real-Time Texting Transforms Office Communication](https://www.g2.com/survey_responses/weave-review-12181652)"** **Rating:** 5.0/5.0 stars *— Kelly .* [Read full review](https://www.g2.com/survey_responses/weave-review-12181652) --- #### What Are G2 Users Discussing About Weave? - [Is weave Hipaa compliant?](https://www.g2.com/discussions/is-weave-hipaa-compliant) - 2 comments - [How much is weave dental?](https://www.g2.com/discussions/how-much-is-weave-dental) - 2 comments - [What does the company weave do?](https://www.g2.com/discussions/weave-what-does-the-company-weave-do) - 2 comments - [What is weave dental?](https://www.g2.com/discussions/what-is-weave-dental) - 2 comments ### 3. [ModMed](https://www.g2.com/products/modmed/reviews) At ModMed®, we empower our customers with an integrated, AI-powered suite of software and services designed to support the clinical, operational, and financial aspects of their practice. Our on-staff physicians collaborate closely with our software engineers to develop intelligent, specialty-specific solutions for allergy, dermatology, gastroenterology, OBGYN, ophthalmology, orthopedics, otolaryngology, pain management, plastic surgery, podiatry, and urology practices—as well as ambulatory surgery centers for ophthalmology and gastroenterology. This physician-led approach allows us to embed deep medical domain expertise into our technology, helping address the specific challenges practices face across a wide range of specialties. Our flagship product EMA®, a cloud-based electronic health records system, adapts to each doctor’s style of practice, remembering preferences and automatically suggesting exam notes and suggested billing codes. When used on a tablet, EMA offers special touch and swipe gestures to rapidly build patient profiles, diagnoses, treatment programs and billing. EMA integrates seamlessly with our full range of products and services—including Practice Management, Revenue Cycle Management, Telehealth, Inventory Management, and patient engagement tools such as online payments and scheduling. Together, these solutions form an intelligent, all-in-one system that helps eliminate departmental silos, enhances team collaboration, and improves visibility across the entire practice. The Result With our AI-powered, cloud-based platform and mobile touch-screen capabilities, ModMed’s intuitive end-to-end system helps physicians save time on administrative tasks and focus more on what matters most—delivering better patient outcomes. **Average Rating:** 4.6/5.0 **Total Reviews:** 358 **How Do G2 Users Rate ModMed?** - **Workflow Management:** 8.3/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 7.9/10 (Category avg: 8.4/10) - **Patient Communications:** 8.0/10 (Category avg: 8.8/10) **Who Is the Company Behind ModMed?** - **Seller:** [ModMed](https://www.g2.com/sellers/modmed) - **Company Website:** https://www.modmed.com/ - **Year Founded:** 2010 - **HQ Location:** Boca Raton, Florida - **Twitter:** @modmed (4,166 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1133049/ (2,257 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Practice Manager, Medical Assistant - **Top Industries:** Medical Practice, Hospital & Health Care - **Company Size:** 45% Small-Business, 28% Mid-Market #### What Are ModMed's Pros and Cons? **Pros:** - Ease of Use (195 reviews) - Efficiency (129 reviews) - Workflow Efficiency (71 reviews) - Product Satisfaction (61 reviews) - Setup Ease (58 reviews) **Cons:** - Missing Features (36 reviews) - Poor Customer Support (30 reviews) - Limited Features (28 reviews) - Poor System Functionality (27 reviews) - Difficult Setup (24 reviews) ### What Do G2 Reviewers Say About ModMed? *AI-generated summary from verified user reviews* **Pros:** - Users commend ModMed for its **ease of use** , enhancing workflow efficiency and promoting cohesive practice operations. - Users praise ModMed for its **efficiency** , seamlessly integrating EMR, billing, and patient engagement for streamlined workflow. - Users appreciate **workflow efficiency** with ModMed, benefiting from streamlined operations and enhanced patient care in dermatology. - Users appreciate the **user-friendly interface** and exceptional support from trainers, enhancing confidence and satisfaction with ModMed. - Users value the **easy setup** of ModMed, allowing for a seamless transition and efficient daily operations. **Cons:** - Users are frustrated with the **missing integration features** in ModMed, limiting their ability to customize workflows. - Users express frustration with **poor customer support** , highlighting difficulties in reaching assistance and resolving issues efficiently. - Users express frustration over **limited integration capabilities** with ModMed, hindering desired features and functionalities. - Users find the **poor system functionality** frustrating, particularly with limited data input and slow program updates. - Users find the **difficult setup** of ModMed overwhelming, complicating the transition and overall usability of the software. #### What Are Recent G2 Reviews of ModMed? **"[All-in-One ModMed Platform That Streamlines Check-In and Saves Time](https://www.g2.com/survey_responses/modmed-review-12914418)"** **Rating:** 5.0/5.0 stars *— Berenice A.* [Read full review](https://www.g2.com/survey_responses/modmed-review-12914418) --- **"[Easy-to-Use, Dependable EHR That Keeps Documentation Efficient](https://www.g2.com/survey_responses/modmed-review-12939506)"** **Rating:** 4.5/5.0 stars *— Alisha J.* [Read full review](https://www.g2.com/survey_responses/modmed-review-12939506) --- #### What Are G2 Users Discussing About ModMed? - [What do you like most about ModMed for healthcare management, and what would you suggest improving?](https://www.g2.com/discussions/what-do-you-like-most-about-modmed-for-healthcare-management-and-what-would-you-suggest-improving) - [What is ModMed used for?](https://www.g2.com/discussions/what-is-modmed-used-for) - 1 comment - [What is Modmed boost?](https://www.g2.com/discussions/what-is-modmed-boost) - 1 comment - [What is EMA software?](https://www.g2.com/discussions/what-is-ema-software) - [What is EMA modernizing medicine?](https://www.g2.com/discussions/what-is-ema-modernizing-medicine) ### 4. [Curogram](https://www.g2.com/products/curogram/reviews) Curogram is an all-in-one, HIPAA-compliant patient engagement and communication platform that seamlessly integrates with virtually any Electronic Medical Record (EMR) . Designed for medical offices, it simplifies front-office operations, boosts revenue, and significantly enhances the patient experience **Average Rating:** 4.8/5.0 **Total Reviews:** 99 **How Do G2 Users Rate Curogram?** - **Workflow Management:** 9.6/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 9.5/10 (Category avg: 8.4/10) - **Patient Communications:** 9.8/10 (Category avg: 8.8/10) **Who Is the Company Behind Curogram?** - **Seller:** [Curogram](https://www.g2.com/sellers/curogram) - **Company Website:** https://curogram.com/ - **Year Founded:** 2016 - **HQ Location:** Newport Beach, US - **LinkedIn® Page:** https://www.linkedin.com/company/curogram/ (97 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Office Manager - **Top Industries:** Medical Practice, Hospital & Health Care - **Company Size:** 71% Small-Business, 11% Mid-Market #### What Are Curogram's Pros and Cons? **Pros:** - Ease of Use (34 reviews) - Communication (23 reviews) - Patient Communication (22 reviews) - Efficiency (19 reviews) - Customer Support (18 reviews) **Cons:** - Texting Issues (5 reviews) - Inadequate Reporting (4 reviews) - Messaging Issues (4 reviews) - Poor Integration (4 reviews) - Poor Reporting (4 reviews) ### What Do G2 Reviewers Say About Curogram? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **ease of use** of Curogram, making communication efficient and streamlined for patients and staff. - Users appreciate the **easy communication** features of Curogram, facilitating quicker and more efficient interactions with patients. - Users value the **easy and effective patient communication** through Curogram, streamlining workflows significantly in clinics. - Users value the **efficiency** of Curogram, praising its seamless integrations that streamline operations and save training time. - Users commend the **exceptional customer support** from Curogram, highlighting their responsiveness and commitment to client success. **Cons:** - Users report **texting issues** , including inaccurate reminders and limitations for patients who prefer phone calls over texts. - Users find **inadequate reporting** features limit customization and require support for configuration changes, slowing down practices. - Users struggle with **messaging issues** in Curogram, including inaccurate reminders and occasional misrouting of messages. - Users experience **poor integration** with Curogram, facing challenges with logging in and inconsistent connections to other platforms. - Users note that **poor reporting** integration and customization can hinder efficiency and tracking capabilities in Curogram. #### What Are Recent G2 Reviews of Curogram? **"[Effortless Patient Communication, Needs Better Merging](https://www.g2.com/survey_responses/curogram-review-12793642)"** **Rating:** 5.0/5.0 stars *— Kevin M.* [Read full review](https://www.g2.com/survey_responses/curogram-review-12793642) --- **"[Streamlined Patient Communication and Seamless Integration as well as Speedy Resolution of Issues](https://www.g2.com/survey_responses/curogram-review-12667095)"** **Rating:** 5.0/5.0 stars *— Michelle M.* [Read full review](https://www.g2.com/survey_responses/curogram-review-12667095) --- ### 5. [Phreesia](https://www.g2.com/products/phreesia/reviews) Phreesia’s award-winning, AI-powered platform helps practices and health systems expand capacity, streamline workflows, accelerate collections and deliver modern patient experiences—without adding staff. Trusted by 4,650 healthcare organizations: With 20+ years of experience, Phreesia powers 1 in 6 U.S. patient visits (180M+ annually) and is proven to drive measurable operational and financial improvements. Highly recommended: 9 in 10 clients would recommend Phreesia. With Phreesia, you can: • Let AI handle inbound and outbound calls so your staff doesn’t have to. Automate scheduling, prescription refills, recalls, payment outreach, referrals and more with Phreesia VoiceAI—your 24/7 AI agent. • Expand your capacity and streamline patient intake: Across our network, 85% of patients check themselves in, saving 5+ minutes of staff time per visit. Maximize front-office efficiency by digitally collecting patient information, consents and medical history and more before the visit. • Get paid more, faster with flexible payment options, including Apple Pay® and Google Pay™, online payments, payment plans, card on file and more. Patients pay 89% of their copays at the time of service with Phreesia. • Eliminate paper statements—Phreesia automatically sends patients itemized digital statements as soon as their EOB is ready, helping practices get paid 4x faster. • Make scheduling effortless by letting patients self-schedule appointments on their own time. Phreesia VoiceAI handles scheduling calls and outreach, while automated reminders reduce no-shows and Appointment Accelerator® automatically fills open slots. • Reduce denials and save staff time with automated, AI-enabled eligibility and benefits verification. Phreesia confirms coverage instantly, selects the correct copay, flags out-of-network status and gives patients visibility into their benefits—helping you prevent errors, collect sooner and improve the patient experience. Let’s face it, registration = revenue. • Acquire new patients at no added cost with MediFind—our free clinician finder helps your practice get discovered and enables patients to seamlessly book appointments through embedded self-scheduling. • Close gaps in care with our robust library of clinical screening tools and customizable patient outreach messaging options. Double the number of clinical screenings you conduct by administering them automatically with Phreesia. • Engage patients in their care and provide the modern, convenient experience they expect. Across our network, 96% of patients are satisfied with their Phreesia experience. You’ll also benefit from: Actionable analytics: Gain deeper insights into intake patterns, revenue cycle metrics, appointment workflows, clinical performance and more. Privacy and security: We’re honored to have our efforts recognized with many of the industry’s most well-known certifications, including: • HITRUST CSF Certification • Payment Card Industry Data Security Standard (PCI-DSS) Level 1 Service Provider • Security Organization Control (SOC) 2 Type 2 • PCI Point-to-Point Encryption (P2PE) “Every Phreesia product helps the business do better and generate more revenue—it’s such a beautiful rhythm. Our patient population has grown tremendously, our staff is fully utilized, and we’re able to fully engage with our patients and meet them where they want to be met. We really couldn’t do it all without Phreesia.” -Liz Galvan, Practice Manager, MyOBGYN **Average Rating:** 3.9/5.0 **Total Reviews:** 44 **How Do G2 Users Rate Phreesia?** - **Workflow Management:** 9.7/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 8.1/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 9.8/10 (Category avg: 8.4/10) - **Patient Communications:** 9.6/10 (Category avg: 8.8/10) **Who Is the Company Behind Phreesia?** - **Seller:** [Phreesia](https://www.g2.com/sellers/phreesia) - **Year Founded:** 2005 - **HQ Location:** Wilmington, DE - **Twitter:** @phreesia (1,542 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/64726/ (1,519 employees on LinkedIn®) - **Ownership:** NYSE: PHR **Who Uses This Product?** - **Who Uses This:** Office Manager - **Top Industries:** Hospital & Health Care, Medical Practice - **Company Size:** 56% Small-Business, 38% Mid-Market #### What Are Phreesia's Pros and Cons? **Pros:** - Ease of Use (8 reviews) - Time-saving (6 reviews) - Customer Support (4 reviews) - Features (4 reviews) - Efficiency (3 reviews) **Cons:** - Learning Curve (3 reviews) - Technical Issues (3 reviews) - Training Deficiency (3 reviews) - Difficult Setup (2 reviews) - Insufficient Guidance (2 reviews) ### What Do G2 Reviewers Say About Phreesia? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Phreesia, highlighting its user-friendly interface and efficient self-scheduling process. - Users value the **time-saving efficiency** of Phreesia, significantly reducing check-in times and streamlining processes. - Users commend Phreesia's **exceptional customer support** that ensures a smooth implementation and optimizes every feature for success. - Users value the **intuitive and customizable features** of Phreesia, enhancing patient intake and overall efficiency. - Users appreciate the **efficiency** of Phreesia, significantly reducing check-in times and enhancing overall productivity. **Cons:** - Users face a **slight learning curve** when using Phreesia, particularly with advanced features and training organization. - Users face **technical issues** with Phreesia's integration and Bill Pay, impacting usability and efficiency in practice. - Users face a **training deficiency** with Phreesia, noting a lack of coherence and flow in the training materials. - Users find the **difficult setup** of Phreesia overwhelming, citing a steep learning curve and cumbersome workflows. - Users report **insufficient guidance** in training, making it challenging to navigate advanced features effectively. #### What Are Recent G2 Reviews of Phreesia? **"[Empowers Remote Work with Ease](https://www.g2.com/survey_responses/phreesia-review-12113577)"** **Rating:** 5.0/5.0 stars *— Maripat E.* [Read full review](https://www.g2.com/survey_responses/phreesia-review-12113577) --- **"[Streamlined Patient Process with Ease of Use](https://www.g2.com/survey_responses/phreesia-review-11700601)"** **Rating:** 5.0/5.0 stars *— Karen H.* [Read full review](https://www.g2.com/survey_responses/phreesia-review-11700601) --- #### What Are G2 Users Discussing About Phreesia? - [What is phreesia check-in system?](https://www.g2.com/discussions/what-is-phreesia-check-in-system) - [What is AR management phreesia?](https://www.g2.com/discussions/what-is-ar-management-phreesia) - [What is phreesia?](https://www.g2.com/discussions/what-is-phreesia) - [What is patient intake software?](https://www.g2.com/discussions/what-is-patient-intake-software) - 1 comment ### 6. [Pabau Practice Management](https://www.g2.com/products/pabau-practice-management/reviews) Pabau is the all-in-one practice management platform built to help healthcare clinics and med spas run smarter, grow faster, and deliver outstanding client care. Trusted by over 3500 practices worldwide, Pabau acts as your mission control – combining powerful revenue-driving tools with smart automations that save time and reduce admin. From integrated payments and card-on-file charging to EMRs, charting, calendars, online bookings, inventory tracking, and before-and-after photo storage – everything you need is in one place. Automate pre-care and after-care emails, send appointment reminders via SMS or email, manage your reputation, and run multi-location operations effortlessly. With Pabau, you’ll spend less time on admin and more time doing what you do best – while your marketing runs in the background. **Average Rating:** 4.8/5.0 **Total Reviews:** 305 **How Do G2 Users Rate Pabau Practice Management?** - **Workflow Management:** 9.4/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 9.2/10 (Category avg: 8.4/10) - **Patient Communications:** 9.4/10 (Category avg: 8.8/10) **Who Is the Company Behind Pabau Practice Management?** - **Seller:** [Pabau](https://www.g2.com/sellers/pabau) - **Year Founded:** 2012 - **HQ Location:** London, England - **Twitter:** @PabauCRM (653 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/pabau-ltd/ (167 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Director, Doctor - **Top Industries:** Medical Practice, Health, Wellness and Fitness - **Company Size:** 100% Small-Business, 1% Mid-Market #### What Are Pabau Practice Management's Pros and Cons? **Pros:** - Customer Support (64 reviews) - Ease of Use (60 reviews) - Helpful (57 reviews) - Staff Support (43 reviews) - Features (36 reviews) **Cons:** - Technical Issues (17 reviews) - Complex Setup (15 reviews) - Difficult Setup (11 reviews) - Difficult Learning (10 reviews) - Limited Features (10 reviews) ### What Do G2 Reviewers Say About Pabau Practice Management? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **amazing customer support** from Pabau, highlighting their guidance and genuine investment in success. - Users appreciate the **ease of use** of Pabau Practice Management, facilitating smooth navigation and integration into their clinics. - Users commend the **exceptional customer service** of Pabau Practice Management, highlighting responsiveness and helpfulness from the support staff. - Users commend the **attentive staff support** that enhances their overall experience with Pabau Practice Management. - Users find Pabau Practice Management's **wide range of easy-to-use features** essential for streamlined clinic operations. **Cons:** - Users find the **technical issues** in Pabau Practice Management challenging, though support is available to assist swiftly. - Users find Pabau's **complex setup** challenging, often requiring significant time and training to navigate effectively. - Users find the **difficult setup** of Pabau Practice Management confusing and time-consuming, impacting their onboarding experience. - Users face a **difficult learning curve** with Pabau, as certain features lack intuitiveness and require extensive training. - Users note the **limited features** of Pabau Practice Management, which often require training and support for effective use. #### What Are Recent G2 Reviews of Pabau Practice Management? **"[Seamless All-in-One Clinic System with Great Pabau Support](https://www.g2.com/survey_responses/pabau-practice-management-review-12789827)"** **Rating:** 5.0/5.0 stars *— Nicole F.* [Read full review](https://www.g2.com/survey_responses/pabau-practice-management-review-12789827) --- **"[Great for managing bookings and improving patient communication](https://www.g2.com/survey_responses/pabau-practice-management-review-12780724)"** **Rating:** 5.0/5.0 stars *— Zenaida B.* [Read full review](https://www.g2.com/survey_responses/pabau-practice-management-review-12780724) --- #### What Are G2 Users Discussing About Pabau Practice Management? - [What do you like most about Pabau for managing your medical practice, and what improvements would you suggest?](https://www.g2.com/discussions/what-do-you-like-most-about-pabau-for-managing-your-medical-practice-and-what-improvements-would-you-suggest) ### 7. [eClinicalWorks](https://www.g2.com/products/eclinicalworks/reviews) eClinicalWorks® (eCW), a leading healthcare IT company, provides innovative software solutions to healthcare providers of all types, including health centers, ASCs, urgent care, and more. eCW has been a trusted partner in the healthcare industry since 1999, with over 180,000 physicians and more than one million medical professionals using their solutions. eCW EMR is a comprehensive, secure, scalable, intelligent cloud solution that allows providers to access their data from anywhere at any time. It features cutting-edge technology that help you develop processes and strategies to improve office efficiencies. These “AI assistants” include PRISMA, a health information search engine that brings together patient records from a variety of healthcare systems; Scribe, an automated documentation tool that saves time and enhances accuracy; and Eva, a virtual assistant that gives providers access to patient histories, health records, and scheduling at the point of care. These features streamline workflows and automate administrative tasks so providers can focus more on patient care. eCW RCM and billing services allow healthcare providers to streamline billing processes and improve their bottom line. Whether providers manage their billing in-house or outsource it to eCW, they can be assured of high-quality services and achieve up to a 98% or higher first-pass acceptance rate. The in-office billing solutions provide increased control over the billing process, improved accuracy and efficiency, and reduced costs associated with outsourcing. Providers can also automate their billing solutions using bots, which can help reduce administrative burdens and improve accuracy. For providers who prefer to outsource their billing, eCW services provide experienced billing professionals who use the latest technology and best practices to ensure timely and accurate billing while providing comprehensive reporting and analytics to help providers manage their revenue cycle. eCW offers patient engagement tools that benefit front office staff and healthcare providers. For front office staff, online check-in and online appointment booking tools can significantly reduce administrative burdens and improve patient satisfaction. For healthcare providers, tools such as Patient Portal, Messenger, healow Pay, and telehealth can improve care coordination, enhance the patient experience, and provide virtual care options. With the rise of Value-Based Care, the healthcare industry has shifted its focus from quantity to quality of care. Providers are now incentivized to deliver high-quality care that produces positive patient outcomes rather than focusing on more services. This shift has also created new challenges, particularly in care coordination, coding, and population health management. eCW bridges these gaps by offering tools including HEDIS, Chronic Care Management, Transition Care Management, Care Plan Oversight, and Remote Patient Monitoring, enabling providers to better manage patient populations, and improve care coordination. These tools help providers deliver high-quality care that meets the needs of both patients, providers, and payers, positioning them for success in the Value-Based Care landscape. eCW offers a comprehensive suite of healthcare IT solutions that help providers deliver high-quality care while improving practice efficiency and revenue cycle management. **Average Rating:** 3.7/5.0 **Total Reviews:** 157 **How Do G2 Users Rate eClinicalWorks?** - **Workflow Management:** 8.1/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 7.4/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 8.8/10 (Category avg: 8.4/10) - **Patient Communications:** 8.3/10 (Category avg: 8.8/10) **Who Is the Company Behind eClinicalWorks?** - **Seller:** [eClinicalWorks](https://www.g2.com/sellers/eclinicalworks) - **Year Founded:** 1999 - **HQ Location:** Westborough, MA - **Twitter:** @eClinicalWorks (21,008 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/21867/ (5,417 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Medical Assistant - **Top Industries:** Hospital & Health Care, Medical Practice - **Company Size:** 52% Small-Business, 31% Mid-Market #### What Are eClinicalWorks's Pros and Cons? **Pros:** - Ease of Use (2 reviews) - User Interface (2 reviews) - Accessibility (1 reviews) - Appointment Scheduling (1 reviews) - Booking Ease (1 reviews) **Cons:** - Slow Loading (2 reviews) - Slow Performance (2 reviews) - System Instability (2 reviews) - Technical Issues (2 reviews) - Login Issues (1 reviews) ### What Do G2 Reviewers Say About eClinicalWorks? *AI-generated summary from verified user reviews* **Pros:** - Users find eClinicalWorks to be very **easy to use** , enhancing productivity and integration for small businesses. - Users appreciate the **easy-to-use interface** of eClinicalWorks, enhancing focus and workflow efficiency for small businesses. - Users value the **user-friendly accessibility** of eClinicalWorks, finding it ideal for small-cap businesses and enhancing focus. - Users value the **appointment scheduling** feature of eClinicalWorks for its efficiency and document accessibility for PTs and doctors. - Users appreciate the **booking ease** with eClinicalWorks, ensuring up-to-date documents and seamless appointment scheduling with doctors. **Cons:** - Users experience **slow loading** issues with eClinicalWorks, causing frustration during multitasking and overall inefficiency. - Users experience **slow performance** with eClinicalWorks, facing lags, processing delays, and frustrating automatic logouts. - Users often face **system instability** with eClinicalWorks, experiencing lag and automatic logouts that hinder productivity. - Users experience **technical issues** with eClinicalWorks, including lagging, automatic logout, and inefficient processing times. - Users often face **login issues** , experiencing automatic logouts and frustrating lag times during use. #### What Are Recent G2 Reviews of eClinicalWorks? **"[Versatile EHR for Clinical Operations, Care Coordination, and Population Health](https://www.g2.com/survey_responses/eclinicalworks-review-12750469)"** **Rating:** 4.5/5.0 stars *— Reneisha H.* [Read full review](https://www.g2.com/survey_responses/eclinicalworks-review-12750469) --- **"[Improved Workplace Efficiency](https://www.g2.com/survey_responses/eclinicalworks-review-12547787)"** **Rating:** 5.0/5.0 stars *— Connie J.* [Read full review](https://www.g2.com/survey_responses/eclinicalworks-review-12547787) --- #### What Are G2 Users Discussing About eClinicalWorks? - [What is eClinicalWorks used for?](https://www.g2.com/discussions/what-is-eclinicalworks-used-for) ### 8. [Adit](https://www.g2.com/products/adit/reviews) Adit is a fully integrated practice management platform that simplifies operations, communication, and patient engagement across healthcare. With advanced VoIP features like Patient Caller ID, Mobile Access, Missed Call Texts, and One-Number Communication, teams stay connected. Adit’s smart Digital Forms sync with EHRs, auto-assign based on appointment type, and trigger medical history reminders. Payments are seamless with flexible plans, Text-to-Pay, and auto ledger posting. Patient recall is optimized with auto-reminders, mass texting, and email campaigns. Analytics reveal no-show trends, recall gaps, and revenue insights. Insurance verifications are automated, Adit pulls schedules, collects missing patient info, and syncs data into the patient file. With customizable workflows, call flows, and treatment acceptance tracking, Adit brings clarity to complexity and helps practices grow with confidence. It’s time to trade in all your practice management tools for one. **Average Rating:** 4.8/5.0 **Total Reviews:** 86 **How Do G2 Users Rate Adit?** - **Workflow Management:** 9.4/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 9.4/10 (Category avg: 8.4/10) - **Patient Communications:** 9.9/10 (Category avg: 8.8/10) **Who Is the Company Behind Adit?** - **Seller:** [Adit](https://www.g2.com/sellers/adit) - **Year Founded:** 2013 - **HQ Location:** Remote, US - **Twitter:** @aditadv (100 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/9319466 (562 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Office Manager, Dentist - **Top Industries:** Health, Wellness and Fitness, Hospital & Health Care - **Company Size:** 81% Small-Business, 4% Mid-Market #### What Are Adit's Pros and Cons? **Pros:** - Ease of Use (33 reviews) - Customer Communication (19 reviews) - Communication (18 reviews) - Patient Communication (17 reviews) - Texting Communication (17 reviews) **Cons:** - Technical Issues (10 reviews) - Limited Features (5 reviews) - Messaging Issues (4 reviews) - System Usability (4 reviews) - Call Issues (3 reviews) ### What Do G2 Reviewers Say About Adit? *AI-generated summary from verified user reviews* **Pros:** - Users value Adit's **ease of use** , facilitating smooth patient communication and management for both teams and patients. - Users value Adit's **effective patient communication** , enhancing appointment management and fostering seamless interactions with minimal effort. - Users appreciate Adit for its **effective patient communication tools** , enhancing engagement and streamlining appointment management. - Users value Adit for its **effective patient communication** , enabling seamless scheduling and enhancing overall office efficiency. - Users love Adit for its **effective text communication** , enhancing patient engagement and streamlining appointment management. **Cons:** - Users face **technical issues** with Adit, including integration problems and occasional downtime affecting workflow and payments. - Users highlight **limited features** in Adit, missing essential functionalities from previous systems and facing additional fees. - Users experience **messaging issues** with Adit, including accidental texts and occasional system glitches disrupting communication. - Users note the **inconsistent usability** of Adit, with delays and unintuitive features complicating their experience. - Users report **glitches and static in call systems** that disrupt daily operations and hinder communication with patients. #### What Are Recent G2 Reviews of Adit? **"[Adit is awesome!](https://www.g2.com/survey_responses/adit-review-12921822)"** **Rating:** 5.0/5.0 stars *— Courtney L.* [Read full review](https://www.g2.com/survey_responses/adit-review-12921822) --- **"[Adit Software Streamlined Our Scheduling, Marketing, and Patient Communication](https://www.g2.com/survey_responses/adit-review-12494139)"** **Rating:** 5.0/5.0 stars *— Verified User in Medical Practice* [Read full review](https://www.g2.com/survey_responses/adit-review-12494139) --- #### What Are G2 Users Discussing About Adit? - [What is Adit used for?](https://www.g2.com/discussions/what-is-adit-used-for) ### 9. [NexHealth](https://www.g2.com/products/nexhealth/reviews) NexHealth is the patient experience platform that provides true practice automation. We help you eliminate the tedious tasks that slows your team down and keeps them tied to the front desk. Our proprietary Synchronizer technology syncs directly with your health record system in real-time, with updates appearing in seconds, not minutes or hours. This unique, reliable sync means you can actually automate every step of the patient journey from booking to payment without the errors and delays common on other platforms. Our patient booking software helps you fill the calendar without endless phone calls. Real-time online booking lets patients schedule 24/7 while our automated Waitlist fills last-minute cancellations in minutes. Bring patients back for the care they need with automated patient recall messages. Our unique 1-Click Booking links makes it easy for patients to schedule follow-ups via SMS or email without a patient portal, saving your team from hours of manual outreach and delighting patients with fewer steps to make an appointment. Handle your entire patient intake process with our HIPAA compliant digital forms software that eliminates the need for paperwork and manual data entry. We digitize your existing forms for you or you can easily create your own with the powerful form builder. Capture all the data you need - from consent, history, payments, and more. Patient information syncs automatically to their record in your EHR, saving you hours of time and reducing data mistakes. Stay on schedule with patients that show up with their intake forms already completed by sending the right forms automatically before each appointment. Next, NexHealth helps you eliminate phone tag with a comprehensive patient communication suite. Automate everything from customizable appointment reminder sequences that reduce no-shows to review requests after appointments that boost your online reputation using feedback from your happiest patients. Our HIPAA-compliant two-way messaging lets your team text directly with patients, ending the game of phone tag for good. Finally, get paid faster with in-office terminals and digital payment requests that sync with your EHR ledger. You can collect outstanding balances with simple text and email payment requests that make it convenient for patients to pay. Ledger Sync instantly shows who has a balance and automatically posts payments back to the patient record with correct provider and procedure attribution, saving hours valuable admin time every week. Free your team from repetitive tasks so they can focus on what matters most: the patients. Get started with flexible, month-to-month billing and no long-term contracts. **Average Rating:** 4.8/5.0 **Total Reviews:** 104 **How Do G2 Users Rate NexHealth?** - **Workflow Management:** 9.2/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 9.4/10 (Category avg: 8.4/10) - **Patient Communications:** 9.7/10 (Category avg: 8.8/10) **Who Is the Company Behind NexHealth?** - **Seller:** [Nex Health](https://www.g2.com/sellers/nex-health) - **Company Website:** https://nexhealth.com - **Year Founded:** 2017 - **HQ Location:** San Francisco, California - **Twitter:** @nexhealthHQ (2,139 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/5366106/ (193 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Office Manager, Dentist - **Top Industries:** Hospital & Health Care, Medical Practice - **Company Size:** 87% Small-Business, 11% Mid-Market #### What Are NexHealth's Pros and Cons? **Pros:** - Ease of Use (28 reviews) - Customer Support (14 reviews) - Communication (10 reviews) - Online Forms (10 reviews) - Patient Communication (10 reviews) **Cons:** - Messaging Issues (4 reviews) - Technical Issues (4 reviews) - Limited Features (3 reviews) - Appointment Management (2 reviews) - Calendar Syncing Issues (2 reviews) ### What Do G2 Reviewers Say About NexHealth? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of NexHealth, enhancing patient experience and streamlining office workflows. - Users commend the **responsive and professional customer support** at NexHealth, enhancing their experience and success. - Users highlight the **responsive communication** from NexHealth, ensuring excellent support and guidance throughout their experience. - Users appreciate the **convenience of online forms** with NexHealth, enhancing patient experience and streamlining workflows. - Users value the **ease of patient communication** with NexHealth, enhancing engagement and overall practice efficiency. **Cons:** - Users face **messaging issues** that complicate communication, requiring workarounds and leading to inefficiency in workflows. - Users report frequent **technical issues** , including lag and syncing problems that hinder seamless patient transactions. - Users find NexHealth has **limited features** , requiring multiple work-arounds to perform essential tasks effectively. - Users find the **Appointment Management feature cumbersome** , requiring multiple steps and lacking efficient rescheduling options. - Users report difficulties with **calendar syncing issues** , leading to incomplete information and occasional technical glitches. #### What Are Recent G2 Reviews of NexHealth? **"[Efficient, User-Friendly, and Great for Patient Experience](https://www.g2.com/survey_responses/nexhealth-review-12570638)"** **Rating:** 4.5/5.0 stars *— Martha M.* [Read full review](https://www.g2.com/survey_responses/nexhealth-review-12570638) --- **"[Flexible Insurance, Credit Card, and Messaging Options in Nexhealth](https://www.g2.com/survey_responses/nexhealth-review-12954504)"** **Rating:** 4.0/5.0 stars *— Shawn M.* [Read full review](https://www.g2.com/survey_responses/nexhealth-review-12954504) --- #### What Are G2 Users Discussing About NexHealth? - [How do you use Nexhealth?](https://www.g2.com/discussions/how-do-you-use-nexhealth) - [How many employees does NexHealth have?](https://www.g2.com/discussions/how-many-employees-does-nexhealth-have) - [Is NexHealth secure?](https://www.g2.com/discussions/is-nexhealth-secure) - [What does NexHealth do?](https://www.g2.com/discussions/what-does-nexhealth-do) ### 10. [Klara](https://www.g2.com/products/klara/reviews) Constant phone calls lead to long wait times, fragmented communication, endless phone tag, unhappy patients, and staff burnout. With Klara, medical practices are able to improve their operational efficiency and centralize patient communication channels with a true system of engagement, integrated with the leading EHRs, and used throughout the entire practice. Every touchpoint throughout the patient journey can be automated with Klara, from appointment reminders to post-visit instructions and beyond. Practices can also communicate with third-party healthcare providers, such as pharmacies, to reduce the time it takes for things like prior authorizations to get approved. Improving patient care and collaboration is as easy as texting. Klara is a leader in patient communication and collaboration whose platform empowers patients to take more control of their healthcare experience and practices to increase efficiency. We help HIPAA-compliant healthcare providers effectively communicate with their patients by transforming high phone volume into two-way messaging. Medical practices across specialties such as dermatology, plastic surgery, OBGYN, family and internal medicine, otolaryngology, pediatrics, primary care, and many more use Klara to improve their patient experience while streamlining their internal administrative workflows. **Average Rating:** 4.6/5.0 **Total Reviews:** 105 **How Do G2 Users Rate Klara?** - **Workflow Management:** 9.2/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 9.0/10 (Category avg: 8.4/10) - **Patient Communications:** 9.3/10 (Category avg: 8.8/10) **Who Is the Company Behind Klara?** - **Seller:** [Klara](https://www.g2.com/sellers/klara) - **Company Website:** https://www.klara.com/ - **Year Founded:** 2013 - **HQ Location:** New York, NY - **LinkedIn® Page:** https://www.linkedin.com/company/getklara/ (89 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Medical Practice, Hospital & Health Care - **Company Size:** 72% Small-Business, 21% Mid-Market #### What Are Klara's Pros and Cons? **Pros:** - Communication (24 reviews) - Ease of Use (21 reviews) - Patient Communication (18 reviews) - Texting Communication (12 reviews) - User Interface (11 reviews) **Cons:** - Limited Features (6 reviews) - Communication Issues (5 reviews) - Messaging Issues (5 reviews) - Search Issues (5 reviews) - Limited Messaging Features (3 reviews) ### What Do G2 Reviewers Say About Klara? *AI-generated summary from verified user reviews* **Pros:** - Users love the **user-friendly communication** features of Klara, facilitating quick and safe interactions with healthcare providers. - Users find Klara to be **easy to use** , with seamless implementation and efficient communication for staff and clients. - Users appreciate the **real-time communication** features of Klara, enhancing patient engagement and service efficiency. - Users appreciate the **fast and efficient texting communication** of Klara, enhancing productivity and patient interactions. - Users appreciate the **ease of communication** with Klara, enhancing interactions with patients and staff efficiently. **Cons:** - Users find Klara's **limited features** frustrating, particularly the inability to edit settings and manage appointments effectively. - Users report significant **communication issues** with Klara, citing difficulties in accessing past conversations and poor customer support. - Users experience **messaging issues** with Klara, including glitches, readability problems, and limited editing capabilities. - Users struggle with **search issues** in Klara, making it difficult to locate closed conversations and needed information. - Users express frustration with Klara's **limited messaging features** , finding them inconvenient and difficult for older patients. #### What Are Recent G2 Reviews of Klara? **"[Effortless Patient Communication with Klara](https://www.g2.com/survey_responses/klara-review-12657112)"** **Rating:** 4.5/5.0 stars *— KRUNAL P.* [Read full review](https://www.g2.com/survey_responses/klara-review-12657112) --- **"[Enhanced Patient Communication, Easy Setup](https://www.g2.com/survey_responses/klara-review-12000889)"** **Rating:** 5.0/5.0 stars *— Abigail S.* [Read full review](https://www.g2.com/survey_responses/klara-review-12000889) --- #### What Are G2 Users Discussing About Klara? - [What is Klara used for?](https://www.g2.com/discussions/what-is-klara-used-for) - [What does Klara do?](https://www.g2.com/discussions/what-does-klara-do) - 1 comment - [What is Klara app?](https://www.g2.com/discussions/what-is-klara-app) - 1 comment - [How much does Klara cost?](https://www.g2.com/discussions/how-much-does-klara-cost) - 1 comment ### 11. [Agentforce Health (formerly Salesforce Health Cloud)](https://www.g2.com/products/agentforce-health-formerly-salesforce-health-cloud/reviews) Agentforce Health (formerly known as Health Cloud) is the trusted, connected, AI-first platform for healthcare, built on our deeply unified platform with healthcare-specific data models, workflows, interoperability, and compliance. It connects clinical and non-clinical data to fuel pre-built and configurable AI agents - helping you reduce employee burnout, scale personalized patient engagement and accelerate time to care. Put Patients and Members First \*Unify clinical and nonclinical data into a single, comprehensive patient or member profile with purpose-built data models for providers and payers \*Deliver seamless self-service experiences with user-friendly apps for Patient Services, Behavioral Health, Disease Surveillance, and Crisis Management \*Drive member engagement and close care gaps with data-driven segmentation, whole-person care, intelligent referrals, and proactive outreach Contain Costs and Drive Operational Efficiency. \*Get started faster with Salesforce Go. Discover features you already own, turn them on in a single click, and configure them in a streamlined interface to reduce time to value \*Navigate with confidence using the latest Salesforce UI, designed to minimize friction for clinical and administrative teams \*Automate scheduling, assessments, benefits, and care outreach with HIPAA-ready inbound and outbound voice agents \*Eliminate manual entry with Document AI to extract and digitize clinical data from forms \*Lower costs and speed time to care with guided utilization management workflows for prior authorizations, provider network management, and care coordination Deploy Pre-built Agentforce Skills Out-of-the-Box \*Provider: Patient Data EHR Retrieval, Eligibility & Benefits Verification, Provider Match, Medication Refill Requests, and more \*Payer: Claims Service & Member Coverage Assistance, Benefits Verification, Provider Network Summary, and more \*Home Health: Patient Summary & Recommendations, Quote, Benefit & Budget Creation Configure and extend tools with low-code/no-code tools on the Agentforce platform Deliver Intelligent Insights at the Point of Care \*Move beyond static reporting to predictive insights with Health Intelligence, powered by Tableau \*Enable care teams with actionable, AI-powered insights at the point of service \*Support 24/7 patient and member engagement with always-on Agentforce agents Compliance at Every Step \*Deploy AI with confidence using the Agentforce Trust Layer — built-in guardrails mask sensitive PII/PHI ensuring HIPAA adherence \*Set user-based permissions to govern patient and member data visibility Open Ecosystem for Interoperability \*Extend health systems with HL7 FHIR-aligned APIs and Agentforce MuleSoft integrations with EHR, CMS, and more \*Ingest structured and unstructured data from EHRs and claims systems using Data 360 with Zero Copy integration \*Seamlessly integrate with Agentforce 360 products like Slack, Agentforce Marketing, and Tableau **Average Rating:** 3.9/5.0 **Total Reviews:** 33 **How Do G2 Users Rate Agentforce Health (formerly Salesforce Health Cloud)?** - **Workflow Management:** 10.0/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 8.3/10 (Category avg: 8.4/10) - **Patient Communications:** 8.3/10 (Category avg: 8.8/10) **Who Is the Company Behind Agentforce Health (formerly Salesforce Health Cloud)?** - **Seller:** [Salesforce](https://www.g2.com/sellers/salesforce) - **Company Website:** https://www.salesforce.com/ - **Year Founded:** 1999 - **HQ Location:** San Francisco, CA - **Twitter:** @salesforce (579,511 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3185/ (83,223 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospital & Health Care - **Company Size:** 44% Enterprise, 33% Mid-Market #### What Are Agentforce Health (formerly Salesforce Health Cloud)'s Pros and Cons? **Pros:** - Ease of Use (1 reviews) - Features (1 reviews) - Patient Care (1 reviews) - Patient Communication (1 reviews) - Platform Integration (1 reviews) **Cons:** - Complex Interface (1 reviews) - Slow Loading (1 reviews) - Slow Performance (1 reviews) - Software Limitations (1 reviews) - System Complexity (1 reviews) ### What Do G2 Reviewers Say About Agentforce Health (formerly Salesforce Health Cloud)? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** provided by Agentforce Health, with seamless integration of patient data for clinicians. - Users appreciate the **Patient 360 view** for its seamless integration of vital data, enhancing clinician efficiency and patient tracking. - Users value the **comprehensive Patient 360 view** , seamlessly tracking patient vitals within a unified platform. - Users value the **Patient 360 view** , enhancing clinician efficiency by integrating patient data seamlessly into their workflow. - Users value the **Patient 360 view** for its seamless integration and out-of-the-box data model for tracking vitals. **Cons:** - Users find the **initial configuration complex** , requiring substantial effort and middleware for effective data mapping. - Users find the **slow loading** of the Patient Timeline frustrating, especially with extensive patient records. - Users find the **slow performance** of the Patient Timeline frustrating, especially with numerous historical records to load. - Users find the **initial configuration complex** and experience slow loading times with the Patient Timeline for extensive records. - Users find the **initial configuration overly complex** , with challenges in mapping clinical data and slow loading times. #### What Are Recent G2 Reviews of Agentforce Health (formerly Salesforce Health Cloud)? **"[Salesforce Health Cloud Review](https://www.g2.com/survey_responses/agentforce-health-formerly-salesforce-health-cloud-review-9793294)"** **Rating:** 4.5/5.0 stars *— Vikas S.* [Read full review](https://www.g2.com/survey_responses/agentforce-health-formerly-salesforce-health-cloud-review-9793294) --- **"[A Robust Platform for Patient Data, but Implementation is Heavy](https://www.g2.com/survey_responses/agentforce-health-formerly-salesforce-health-cloud-review-12128060)"** **Rating:** 4.5/5.0 stars *— Chintan S.* [Read full review](https://www.g2.com/survey_responses/agentforce-health-formerly-salesforce-health-cloud-review-12128060) --- #### What Are G2 Users Discussing About Agentforce Health (formerly Salesforce Health Cloud)? - [Who uses Salesforce health Cloud?](https://www.g2.com/discussions/who-uses-salesforce-health-cloud) - [What is included in a health Cloud license?](https://www.g2.com/discussions/what-is-included-in-a-health-cloud-license) - [How is Salesforce used in healthcare?](https://www.g2.com/discussions/how-is-salesforce-used-in-healthcare) - [What does Salesforce health Cloud do?](https://www.g2.com/discussions/what-does-salesforce-health-cloud-do) ### 12. [Carepatron](https://www.g2.com/products/carepatron/reviews) Carepatron is a comprehensive practice management software solution designed to assist healthcare teams in effectively managing their operations and enhancing patient care. This platform caters to a wide range of healthcare professionals, including solo practitioners and larger teams, by providing an integrated suite of tools that streamline various aspects of practice management. Targeted at healthcare providers who seek to optimize their workflows, Carepatron offers functionalities such as online booking, electronic health records, task management, note-taking, secure messaging, video consultations, and artificial intelligence features. This all-in-one solution is particularly beneficial for practitioners looking to reduce administrative burdens and focus more on patient care. By centralizing these essential functions, Carepatron allows healthcare teams to operate more efficiently, regardless of their size or specialization. One of the standout features of Carepatron is its user-friendly interface, which allows for easy customization. Healthcare providers can tailor the software to meet their specific needs with just a few clicks, ensuring that the system aligns with their practice's unique workflows. This flexibility is crucial for practices that may have varying requirements based on their patient demographics or service offerings. Additionally, the platform's design promotes seamless communication among team members, enhancing collaboration and improving overall service delivery. Carepatron also prioritizes patient engagement by facilitating online booking and secure messaging, which can lead to increased patient satisfaction and retention. The inclusion of video consultation capabilities further expands access to care, allowing practitioners to reach patients who may have difficulty attending in-person appointments. By integrating these features, Carepatron not only enhances operational efficiency but also contributes to better health outcomes for patients. In summary, Carepatron stands out in the practice management software category by combining a robust set of features with an emphasis on ease of use and customization. Its ability to serve a diverse range of healthcare providers while promoting efficient practice management and improved patient care makes it a valuable tool for any healthcare team looking to enhance their operational effectiveness. **Average Rating:** 4.5/5.0 **Total Reviews:** 485 **How Do G2 Users Rate Carepatron?** - **Workflow Management:** 8.4/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 8.5/10 (Category avg: 8.4/10) - **Patient Communications:** 8.6/10 (Category avg: 8.8/10) **Who Is the Company Behind Carepatron?** - **Seller:** [Carepatron](https://www.g2.com/sellers/carepatron) - **Company Website:** https://www.carepatron.com - **Year Founded:** 2018 - **HQ Location:** 408 W 14th Street New York, NY 10014 - **Twitter:** @CarepatronHQ (292 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/carepatron (51 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Therapist, Owner - **Top Industries:** Mental Health Care, Health, Wellness and Fitness - **Company Size:** 90% Small-Business, 3% Mid-Market #### What Are Carepatron's Pros and Cons? **Pros:** - Ease of Use (139 reviews) - Affordable (68 reviews) - Helpful (58 reviews) - Templates (53 reviews) - User Interface (53 reviews) **Cons:** - Limited Features (48 reviews) - Missing Features (42 reviews) - Limited Customization (27 reviews) - Billing Issues (26 reviews) - Limited Templates (25 reviews) ### What Do G2 Reviewers Say About Carepatron? *AI-generated summary from verified user reviews* **Pros:** - Users praise Carepatron for its **ease of use** , appreciating its intuitive design and customizable features for seamless collaboration. - Users appreciate the **affordable pricing** of Carepatron, finding it to be budget-friendly and effective for their needs. - Users appreciate the **24-hour office support** provided by Carepatron, enhancing their practice with invaluable AI tools. - Users love the **customizable templates** of Carepatron, enhancing their workflow and client interactions seamlessly. - Users appreciate the **intuitive design** of Carepatron, finding it easy to use and efficient for appointment booking. **Cons:** - Users find the **limited features** of Carepatron restrictive, particularly regarding payment processing and integration options. - Users find the **missing features** in Carepatron, especially for payment processing and notifications, quite limiting. - Users experience **limited customization** options in Carepatron, making it hard to tailor the platform to their specific needs. - Users express concern over **billing issues** , including unrecognized amounts and confusing layouts that complicate tracking finances. - Users find the **limited templates** of Carepatron restrict their workflow, desiring more intuitive and automated options. #### What Are Recent G2 Reviews of Carepatron? **"[Simple, User-Friendly Setup for Solo Multi-Specialty Providers](https://www.g2.com/survey_responses/carepatron-review-13001169)"** **Rating:** 5.0/5.0 stars *— Nicole F.* [Read full review](https://www.g2.com/survey_responses/carepatron-review-13001169) --- **"[Responsive Support and a Product That Keeps Improving](https://www.g2.com/survey_responses/carepatron-review-12999334)"** **Rating:** 5.0/5.0 stars *— Michelle J.* [Read full review](https://www.g2.com/survey_responses/carepatron-review-12999334) --- ### 13. [Spruce Health](https://www.g2.com/products/spruce-health/reviews) Spruce Health is an all-in-one HIPAA-compliant platform built for healthcare that puts calls, voicemails, texts, secure messages, fax, video, and telemedicine all in one place. Spruce can power your entire practice's phone system with VoIP phones and phone trees. For advanced practices, Spruce provides an after-hours phone solution, bulk messaging, workflow automation, payments, schedule and saved messages, and EHR integrations. **Average Rating:** 4.7/5.0 **Total Reviews:** 336 **How Do G2 Users Rate Spruce Health?** - **Workflow Management:** 8.8/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 8.1/10 (Category avg: 8.4/10) - **Patient Communications:** 9.5/10 (Category avg: 8.8/10) **Who Is the Company Behind Spruce Health?** - **Seller:** [Spruce](https://www.g2.com/sellers/spruce) - **Year Founded:** 2013 - **HQ Location:** San Francisco, CA - **Twitter:** @SpruceHealth (642 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/spruce-health/ (55 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, Therapist - **Top Industries:** Mental Health Care, Health, Wellness and Fitness - **Company Size:** 99% Small-Business, 1% Mid-Market #### What Are Spruce Health's Pros and Cons? **Pros:** - Ease of Use (21 reviews) - Efficiency (13 reviews) - Communication (11 reviews) - Customer Support (11 reviews) - Patient Communication (11 reviews) **Cons:** - Limited Features (8 reviews) - Messaging Issues (7 reviews) - Missing Features (7 reviews) - Expensive (5 reviews) - Poor Integration (5 reviews) ### What Do G2 Reviewers Say About Spruce Health? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Spruce Health, enabling seamless communication for both providers and clients. - Users laud Spruce Health for its **efficient workflow management** , enhancing communication and client interaction seamlessly. - Users value the **effective communication** features of Spruce Health, ensuring secure and easy connections with clients. - Users appreciate the **quick and helpful customer support** of Spruce Health, enhancing their overall experience and confidence. - Users appreciate the **excellent patient communication** via Spruce Health, enhancing connectivity and efficiency for their practices. **Cons:** - Users express frustration over **limited features** requiring higher subscription tiers, impacting functionality for solo practitioners. - Users struggle with **messaging issues** tied to HIPAA compliance, as client account requirements complicate communication and archiving. - Users are frustrated by the **missing features** requiring higher-tier subscriptions, limiting functionality for solo practitioners. - Users find the **pricing to be expensive** for the features offered, especially for smaller organizations. - Users find **poor integration** limits functionality, especially with account requirements for HIPAA compliance and archiving messages. #### What Are Recent G2 Reviews of Spruce Health? **"[Streamlined Patient Communication in One Platform](https://www.g2.com/survey_responses/spruce-health-review-12927623)"** **Rating:** 5.0/5.0 stars *— Verified User in Mental Health Care* [Read full review](https://www.g2.com/survey_responses/spruce-health-review-12927623) --- **"[Spruce Health API Integration (with Keragon) Saved Me Hours Every Month](https://www.g2.com/survey_responses/spruce-health-review-12876074)"** **Rating:** 5.0/5.0 stars *— Christoffer L.* [Read full review](https://www.g2.com/survey_responses/spruce-health-review-12876074) --- #### What Are G2 Users Discussing About Spruce Health? - [What is Spruce Health used for?](https://www.g2.com/discussions/what-is-spruce-health-used-for) - [What does Spruce do?](https://www.g2.com/discussions/spruce-health-what-does-spruce-do) - [What does Spruce do?](https://www.g2.com/discussions/what-does-spruce-do) - 1 comment - [What is spruce software?](https://www.g2.com/discussions/what-is-spruce-software) - 1 comment - [Is Spruce a ERP system?](https://www.g2.com/discussions/is-spruce-a-erp-system) - 10 comments ### 14. [Solutionreach](https://www.g2.com/products/solutionreach/reviews) Accelerate your revenue cycle with a unified, customizable patient messaging solution that streamlines the patient journey from first appointment to final payment. Solutionreach is the easy-to-use communications solution that helps build personalized patient relationships, improves care outcomes, optimizes staff time, and drives revenue We transform your patient communications while integrating seamlessly into existing operations. For 24 years, Solutionreach has kept offices running smoothly daily by growing revenue, and reducing no-shows for healthcare customers of all sizes with our industry-leading platform and service reliability. To learn how to get happier patients and staff with Solutionreach, visit www.solutionreach.com. **Average Rating:** 4.3/5.0 **Total Reviews:** 167 **How Do G2 Users Rate Solutionreach?** - **Workflow Management:** 8.3/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 8.4/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 8.5/10 (Category avg: 8.4/10) - **Patient Communications:** 8.6/10 (Category avg: 8.8/10) **Who Is the Company Behind Solutionreach?** - **Seller:** [Solutionreach](https://www.g2.com/sellers/solutionreach) - **Year Founded:** 2000 - **HQ Location:** Lehi, UT - **Twitter:** @solutionreach (1,828 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2326749/ (309 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Office Manager - **Top Industries:** Medical Practice, Hospital & Health Care - **Company Size:** 88% Small-Business, 9% Mid-Market #### What Are Solutionreach's Pros and Cons? **Pros:** - Appointment Scheduling (1 reviews) - Client Management (1 reviews) - Communication (1 reviews) - Communication Ease (1 reviews) - Communication Efficiency (1 reviews) **Cons:** - Frequent Updates (1 reviews) - Inconvenience (1 reviews) - Inefficient Updates (1 reviews) - Payment Issues (1 reviews) - Update Issues (1 reviews) ### What Do G2 Reviewers Say About Solutionreach? *AI-generated summary from verified user reviews* **Pros:** - Users love the **streamlined appointment scheduling** in Solutionreach, making it easy for patients to book appointments. - Users value the **streamlined patient communication** in Solutionreach, making scheduling effortless for both staff and patients. - Users value the **efficient communication** of Solutionreach, enabling quick newsletters and timely updates for customers. - Users value the **communication ease** of Solutionreach, allowing for quick and efficient updates to customers. - Users value the **communication efficiency** of Solutionreach, enabling rapid delivery of newsletters and updates to customers. **Cons:** - Users find the **frequent updates** frustrating, especially with the need to keep Conversations open in the browser. - Users find the **inconvenience of manual browser access** frustrating, impacting their overall enjoyment of Conversations. - Users find the **inefficient updates** frustrating, as they disrupt the convenience of Conversations by requiring manual browser access. - Users desire a **pay-per-use payment option** for Solutionreach to enhance flexibility and satisfaction with billing. - Users find the **update issues** with Conversations frustrating, as it requires constant browser access and leads to accidental closures. #### What Are Recent G2 Reviews of Solutionreach? **"[Easy Texting for Payments, Reviews, and Paperwork](https://www.g2.com/survey_responses/solutionreach-review-12625716)"** **Rating:** 5.0/5.0 stars *— Kelsey H.* [Read full review](https://www.g2.com/survey_responses/solutionreach-review-12625716) --- **"[Great Partner!](https://www.g2.com/survey_responses/solutionreach-review-12439031)"** **Rating:** 5.0/5.0 stars *— Betsy C.* [Read full review](https://www.g2.com/survey_responses/solutionreach-review-12439031) --- #### What Are G2 Users Discussing About Solutionreach? - [What is Solutionreach used for?](https://www.g2.com/discussions/solutionreach-what-is-solutionreach-used-for) - [What is Solutionreach used for?](https://www.g2.com/discussions/what-is-solutionreach-used-for) ### 15. [Practice Better](https://www.g2.com/products/practice-better/reviews) Practice Better is the leading all-in-one practice management software solution designed to help health and wellness professionals streamline their operations and enhance client support. Our comprehensive platform caters to a diverse range of practitioners, including nutritionists, therapists, coaches, therapists, chiropractors, fitness trainers, and more, providing them with the tools necessary to manage their practices efficiently and effectively. Practice Better serves both solo practitioners and larger group practices across the globe. By offering a centralized, all-in-one EHR solution. With our user-friendly interface, Practice Better allows practitioners to focus more on their clients and less on administrative tasks, ultimately leading to improved client outcomes and satisfaction. Key features of Practice Better include appointment booking, billing management, telehealth capabilities, and client engagement tools. The appointment booking system enables practitioners to manage their schedules seamlessly, reducing the likelihood of double bookings and missed appointments. Practice Better Payments simplifies invoicing and payment processing, allowing professionals to track their finances with ease. Additionally, the telehealth functionality provides a secure platform for virtual consultations, ensuring that practitioners can connect with clients regardless of location. Another significant aspect of Practice Better is its client engagement tools, which include customizable client portals and online programs or courses. These features empower practitioners to create personalized experiences for their clients, fostering a sense of community and support. By offering resources like educational materials and progress tracking, practitioners can enhance the overall client experience and encourage adherence to wellness plans. Overall, Practice Better stands out in the practice management software category by providing a comprehensive suite of features tailored specifically for health and wellness professionals. Our focus on improving practice management, client support, and engagement allows practitioners to scale their businesses effectively while delivering better outcomes for their clients. The platform not only simplifies daily operations but also enhances overall quality of care, making it an invaluable tool for those in the health and wellness industry. **Average Rating:** 4.7/5.0 **Total Reviews:** 297 **How Do G2 Users Rate Practice Better?** - **Workflow Management:** 8.7/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 8.2/10 (Category avg: 8.4/10) - **Patient Communications:** 9.2/10 (Category avg: 8.8/10) **Who Is the Company Behind Practice Better?** - **Seller:** [Green Patch Inc](https://www.g2.com/sellers/green-patch-inc) - **Company Website:** https://practicebetter.io/ - **Year Founded:** 2014 - **HQ Location:** Toronto, ON, CA - **Twitter:** @thatcleanlife (4,778 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/16034130 (88 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, Registered Dietitian - **Top Industries:** Health, Wellness and Fitness, Alternative Medicine - **Company Size:** 96% Small-Business #### What Are Practice Better's Pros and Cons? **Pros:** - Ease of Use (74 reviews) - Features (57 reviews) - Efficiency (42 reviews) - Easy Integrations (34 reviews) - Integrations (31 reviews) **Cons:** - Missing Features (37 reviews) - Limited Features (26 reviews) - Not User-Friendly (17 reviews) - Integration Issues (16 reviews) - Expensive (13 reviews) ### What Do G2 Reviewers Say About Practice Better? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Practice Better, facilitating smooth client interactions and efficient practice management. - Users love the **streamlined client interactions** and intuitive features of Practice Better, greatly enhancing practice management. - Users value the **efficiency** of Practice Better, allowing for faster client management and streamlined back office tasks. - Users appreciate the **easy integrations** of Practice Better, enabling seamless organization of virtual sessions and client management. - Users love the **seamless integrations** of Practice Better, enhancing their workflow and client interactions efficiently. **Cons:** - Users express a desire for **missing features** in the Starter Plan, limiting their experience and access to valuable resources. - Users desire more **editing features** in Practice Better, particularly in the group chat and module creation areas. - Users find Practice Better to be **not user-friendly** , especially on iPad, causing frustration with navigation and features. - Users express concerns about **integration issues** , particularly with labs and third-party platforms, affecting usability and efficiency. - Users find the **high cost** of Practice Better challenging, especially for new businesses on a budget. #### What Are Recent G2 Reviews of Practice Better? **"[Elite, Easy-to-Use Platform with Outstanding Customer Service](https://www.g2.com/survey_responses/practice-better-review-12488200)"** **Rating:** 5.0/5.0 stars *— Stephanie Z.* [Read full review](https://www.g2.com/survey_responses/practice-better-review-12488200) --- **"[Exceeded Expectations: Intake Forms to Invoices, It Handles It All](https://www.g2.com/survey_responses/practice-better-review-12937619)"** **Rating:** 5.0/5.0 stars *— Wendy N.* [Read full review](https://www.g2.com/survey_responses/practice-better-review-12937619) --- #### What Are G2 Users Discussing About Practice Better? - [What do you like most about Practice Better for managing client health records, and what improvements could be made?](https://www.g2.com/discussions/what-do-you-like-most-about-practice-better-for-managing-client-health-records-and-what-improvements-could-be-made) - [What is the better app?](https://www.g2.com/discussions/what-is-the-better-app) - 1 comment - [Is practice Better hipaa compliant?](https://www.g2.com/discussions/is-practice-better-hipaa-compliant) - 1 comment - [Is Canadian practice better?](https://www.g2.com/discussions/is-canadian-practice-better) - 1 comment ### 16. [EHRYourWay](https://www.g2.com/products/ehryourway/reviews) EHRYourWay is an end-to-end, ONC-certified electronic health record (EHR) solution specifically designed for the unique needs of behavioral health organizations. This comprehensive platform caters to outpatient and inpatient mental health clinics, addiction treatment centers, psychiatric hospitals, and Certified Community Behavioral Health Clinics (CCBHCs). By integrating all necessary functionalities—from patient intake and admissions to scheduling, clinical documentation, billing, and reporting—EHRYourWay eliminates the need for multiple vendors and disjointed systems, providing a seamless experience for users. Targeted primarily at healthcare providers in the behavioral health sector, EHRYourWay addresses the complexities of clinical workflows, compliance, and billing associated with mental health care. The platform is particularly beneficial for organizations that require a high degree of customization in their documentation and operational processes. Unlike rigid EHR systems that impose predefined workflows, EHRYourWay allows organizations to configure the platform according to their specific needs, ensuring that forms, workflows, and rules align with existing practices. This flexibility is essential for maintaining efficiency and minimizing disruption in clinical settings. One of the standout features of EHRYourWay is its robust clinical documentation capabilities. The platform enables users to create fully customized electronic replicas of their existing paper forms, allowing clinical staff to document care in a familiar format. It supports a wide range of behavioral health documentation, including psychiatric evaluations, therapy progress notes, and treatment plans. Additionally, built-in validated assessments, such as the PHQ-9 and GAD-7, automate scoring, while the integrated treatment planning module ensures continuity across patient records, linking assessments, diagnoses, and treatment goals in a comprehensive, audit-ready manner. In terms of billing and revenue cycle management, EHRYourWay streamlines the entire process from eligibility verification to claims submission. Its advanced fee schedule rules engine automates the determination of CPT codes and charge amounts, reducing manual entry and minimizing errors. The platform accommodates complex billing requirements, supporting various payers, including Medicaid, Medicare, and commercial insurers. Furthermore, EHRYourWay is equipped with compliance features, such as SOC 2 and ONC certifications, ensuring that organizations remain audit-ready while adhering to regulatory standards. EHRYourWay also excels in practice management, offering integrated solutions for scheduling, telehealth, patient portals, and intake management without the need for third-party add-ons. With a dedicated team of over 150 developers focused exclusively on behavioral health, EHRYourWay provides specialized support seven days a week, ensuring that users receive assistance tailored to their operational needs. This commitment to understanding the intricacies of behavioral health operations sets EHRYourWay apart as a comprehensive solution for organizations striving to enhance their clinical and administrative workflows. **Average Rating:** 4.7/5.0 **Total Reviews:** 332 **How Do G2 Users Rate EHRYourWay?** - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 8.7/10) **Who Is the Company Behind EHRYourWay?** - **Seller:** [EHR Your Way](https://www.g2.com/sellers/ehr-your-way) - **Company Website:** https://ehryourway.com/ - **Year Founded:** 2008 - **HQ Location:** San Diego, California - **Twitter:** @ehryourway (168 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/ehr-your-way/ (32 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Therapist, Office Manager - **Top Industries:** Mental Health Care, Hospital & Health Care - **Company Size:** 55% Small-Business, 43% Mid-Market #### What Are EHRYourWay's Pros and Cons? **Pros:** - Ease of Use (189 reviews) - Customer Support (69 reviews) - Customization (57 reviews) - Document Management (56 reviews) - Intuitive Use (42 reviews) **Cons:** - Limited Customization (21 reviews) - Learning Curve (13 reviews) - Limited Features (13 reviews) - Technical Issues (12 reviews) - Not User-Friendly (11 reviews) ### What Do G2 Reviewers Say About EHRYourWay? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use** of EHRYourWay, appreciating time-saving features like auto-population of forms. - Users appreciate the **responsive customer support** of EHRYourWay, enhancing their experience and ensuring smooth operations. - Users value the **extensive customization** of EHRYourWay, making it adaptable and user-friendly for their organization. - Users value the **efficient document management** of EHRYourWay, enabling quick access to client information during emergencies. - Users value the **intuitive use** of EHRYourWay, finding it simple and user-friendly for daily tasks. **Cons:** - Users find the **limited customization** options frustrating, hindering their ability to tailor the interface and features. - Users experience a **significant learning curve** with EHRYourWay, finding navigation challenging for new users. - Users note the **limited features** of EHRYourWay, particularly lacking mobile access and attachment capabilities. - Users often face **technical issues** like bugs, slow performance, and limited multitasking, impacting their workflow efficiency. - Users report that EHRYourWay is **not user-friendly** , with performance issues and a confusing interface that hinders workflow. #### What Are Recent G2 Reviews of EHRYourWay? **"[Extremely Helpful and Time-Saving EHR with Minimal Issues](https://www.g2.com/survey_responses/ehryourway-review-12210651)"** **Rating:** 5.0/5.0 stars *— Amanda J.* [Read full review](https://www.g2.com/survey_responses/ehryourway-review-12210651) --- **"[Consistently Excellent Support and a Smooth EHRYW Implementation](https://www.g2.com/survey_responses/ehryourway-review-12678542)"** **Rating:** 4.0/5.0 stars *— Kate T.* [Read full review](https://www.g2.com/survey_responses/ehryourway-review-12678542) --- #### What Are G2 Users Discussing About EHRYourWay? - [What are the EHR functions?](https://www.g2.com/discussions/what-are-the-ehr-functions) - 1 comment - [What are the key components of an EHR?](https://www.g2.com/discussions/what-are-the-key-components-of-an-ehr) - [What are the unique features of electronic health record software?](https://www.g2.com/discussions/what-are-the-unique-features-of-electronic-health-record-software) - 1 comment - [What are the features of an EHR system?](https://www.g2.com/discussions/ehr-your-way-what-are-the-features-of-an-ehr-system) ### 17. [Artera](https://www.g2.com/products/artera/reviews) Artera is the proven agentic healthcare company, leveraging a decade of deep expertise to support 2 billion patient communications annually. Our solutions empower humans and AI Agents to work together to fix patient communications across text, phone, and web, unifying the entire patient journey - from scheduling and intake to billing and more. Trusted by over 1,000 healthcare organizations (including specialty groups, FQHCs, large IDNs, and federal agencies), Artera directly increases staff efficiency, boosts patient engagement, and improves the provider bottom line, helping patients get the care they need with simplicity and speed. 2B+ Annual Comms. | 200M+ Patients | 10yrs Experience | FedRAMP High in Process | www.artera.io | **Average Rating:** 4.8/5.0 **Total Reviews:** 84 **How Do G2 Users Rate Artera?** - **Workflow Management:** 9.7/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 10.0/10 (Category avg: 8.4/10) - **Patient Communications:** 9.3/10 (Category avg: 8.8/10) **Who Is the Company Behind Artera?** - **Seller:** [Artera](https://www.g2.com/sellers/artera) - **Company Website:** https://artera.io - **Year Founded:** 2015 - **HQ Location:** Santa Barbara, US - **Twitter:** @Artera_io (762 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/9405895/ (295 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospital & Health Care, Medical Practice - **Company Size:** 62% Mid-Market, 20% Enterprise #### What Are Artera's Pros and Cons? **Pros:** - Communication (8 reviews) - Ease of Use (8 reviews) - Patient Communication (8 reviews) - Texting Communication (5 reviews) - Texting Feature (5 reviews) **Cons:** - Messaging Issues (6 reviews) - Limited Features (3 reviews) - Limited Messaging Features (3 reviews) - Communication Issues (2 reviews) - Difficult Navigation (2 reviews) ### What Do G2 Reviewers Say About Artera? *AI-generated summary from verified user reviews* **Pros:** - Users value the **quick and effective communication** features of Artera, enhancing patient outreach and comfort. - Users highlight the **ease of use** of Artera, appreciating its straightforward setup and intuitive messaging capabilities. - Users value the **effective and quick patient communication** features of Artera, enhancing engagement and comfort in messaging. - Users value the **quick messaging capabilities** of Artera, enhancing communication with patients through multiple channels. - Users value the **texting feature** of Artera for enhancing patient communication and improving appointment management. **Cons:** - Users express frustration over **messaging issues** in Artera, particularly with uneditable messages and poor notification mechanisms. - Users note the **limited features** of Artera for larger organizations, impacting efficiency in high-volume communication. - Users feel that **limited messaging features** hinder efficient communication and organization, especially in high-volume scenarios. - Users express concerns over **communication issues** related to message notifications and staff responsiveness in Artera. - Users find the **difficult navigation** in Artera cumbersome, especially for larger organizations with many practices to manage. #### What Are Recent G2 Reviews of Artera? **"[Effortless Patient Communication with HIPAA Compliance](https://www.g2.com/survey_responses/artera-review-12590616)"** **Rating:** 5.0/5.0 stars *— Vanessa .* [Read full review](https://www.g2.com/survey_responses/artera-review-12590616) --- **"[Streamlined Patient Communication, Needs Better Scheduling Integration](https://www.g2.com/survey_responses/artera-review-12640299)"** **Rating:** 4.5/5.0 stars *— Raquel S.* [Read full review](https://www.g2.com/survey_responses/artera-review-12640299) --- #### What Are G2 Users Discussing About Artera? - [How does well health make money?](https://www.g2.com/discussions/how-does-well-health-make-money) - 1 comment - [Is Well Health Technologies a buy?](https://www.g2.com/discussions/is-well-health-technologies-a-buy) - [What is well company?](https://www.g2.com/discussions/what-is-well-company) - [What does well app do?](https://www.g2.com/discussions/what-does-well-app-do) - 1 comment ### 18. [RevenueWell](https://www.g2.com/products/revenuewell/reviews) RevenueWell is a dental practice management and patient communication platform that helps dental practices attract new patients, automate administrative workflows, and strengthen relationships with existing patients throughout the care journey. Designed for solo practices, group practices, and dental specialists, the platform integrates marketing, communication, and front-office tools into a single solution built specifically for the dental industry. RevenueWell was founded in 2010 by dental professionals to address the operational and communication challenges unique to dental practices. The platform reduces manual front-desk work by automating outreach, appointment management, and patient follow-up — allowing staff to spend less time on administrative tasks and more time on patient care. Core platform capabilities include: Automated appointment reminders, post-op instructions, and treatment plan follow-ups via email, text, and phone Two-way texting and integrated phone (RevenueWell Phone) for flexible, real-time patient communication Online scheduling and digital patient intake forms (RevenueWell Forms) to reduce paperwork and streamline check-in Social media management and online reputation management tools to support patient acquisition Teledentistry support for remote patient consultations RevenueWell also offers add-on products for practices that want to extend their capabilities: AI Receptionist — An AI-powered virtual receptionist that handles inbound patient calls, answers common questions, and captures appointment requests around the clock, reducing missed calls and front-desk phone volume AI Insurance Verification — An automated insurance verification tool that checks patient eligibility in real time, reducing manual verification time and helping prevent claim errors before appointments For practices that prefer a fully managed approach to patient acquisition, RevenueWell offers digital marketing services, including website design, paid search advertising, and SEO — handled by a team with dental-specific marketing expertise. This allows practices to outsource their online marketing without managing agencies or building in-house capabilities. RevenueWell integrates with major dental practice management systems, making it compatible with existing clinical workflows without requiring practices to replace their current software infrastructure. **Average Rating:** 4.7/5.0 **Total Reviews:** 133 **How Do G2 Users Rate RevenueWell?** - **Workflow Management:** 9.5/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 9.3/10 (Category avg: 8.4/10) - **Patient Communications:** 9.6/10 (Category avg: 8.8/10) **Who Is the Company Behind RevenueWell?** - **Seller:** [RevenueWell](https://www.g2.com/sellers/revenuewell) - **Company Website:** https://www.revenuewell.com - **Year Founded:** 2010 - **HQ Location:** Chicago, Illinois - **Twitter:** @RevenueWell (1,154 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1183856/ (161 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Office Manager - **Top Industries:** Medical Practice, Hospital & Health Care - **Company Size:** 93% Small-Business, 6% Mid-Market #### What Are RevenueWell's Pros and Cons? **Pros:** - Ease of Use (9 reviews) - Patient Communication (8 reviews) - Reminders (8 reviews) - Confirmation Automation (7 reviews) - Efficiency (7 reviews) **Cons:** - Billing Issues (4 reviews) - Technical Issues (4 reviews) - Messaging Issues (3 reviews) - Connectivity Issues (2 reviews) - Customer Service Issues (2 reviews) ### What Do G2 Reviewers Say About RevenueWell? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of RevenueWell, simplifying patient connections and appointment management effectively. - Users value the **effective patient communication** offered by RevenueWell, enhancing connections and appointment management. - Users value the **automated reminders** of RevenueWell, enhancing efficiency and keeping appointments organized effortlessly. - Users appreciate the **automated confirmation features** of RevenueWell, enhancing communication and saving time for staff. - Users appreciate the **efficiency** of RevenueWell, particularly in saving time on confirmations and reminders. **Cons:** - Users report **billing issues** with RevenueWell, experiencing delays in cancellation and frustration with customer support responsiveness. - Users face **technical issues** with RevenueWell, including glitches, transition hassles, and lack of alert notifications for campaigns. - Users report significant **messaging issues** with RevenueWell, citing instability and lack of timely notifications as major concerns. - Users often face **connectivity issues** with RevenueWell, leading to delays in patient communications and app instability. - Users report **customer service issues** with RevenueWell, highlighting slow responses and billing complications post-cancellation. #### What Are Recent G2 Reviews of RevenueWell? **"[Attentive Team, Easy Navigation, and a Great-Looking Platform](https://www.g2.com/survey_responses/revenuewell-review-12950471)"** **Rating:** 4.5/5.0 stars *— Kaytee P.* [Read full review](https://www.g2.com/survey_responses/revenuewell-review-12950471) --- **"[RevenueWell is like having an extra person working for you.](https://www.g2.com/survey_responses/revenuewell-review-879108)"** **Rating:** 5.0/5.0 stars *— Lesley R.* [Read full review](https://www.g2.com/survey_responses/revenuewell-review-879108) --- #### What Are G2 Users Discussing About RevenueWell? - [What does RevenueWell do?](https://www.g2.com/discussions/what-does-revenuewell-do) - [Who owns RevenueWell?](https://www.g2.com/discussions/who-owns-revenuewell) - [How much does RevenueWell cost?](https://www.g2.com/discussions/how-much-does-revenuewell-cost) - [What is RevenueWell?](https://www.g2.com/discussions/what-is-revenuewell) ### 19. [Luma Health](https://www.g2.com/products/luma-health/reviews) Luma was founded on the idea that healthcare should work better for all. Our solutions eliminate bottlenecks in the patient journey to make health systems more efficient – from scheduling and care coordination to AI fax processing. Headquartered in San Francisco, Luma serves more than 1,000 healthcare organizations in the United States, Canada, and the United Kingdom. Luma supports the care journeys of more than 100 million patients. **Average Rating:** 4.8/5.0 **Total Reviews:** 81 **How Do G2 Users Rate Luma Health?** - **Workflow Management:** 9.3/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 9.5/10 (Category avg: 8.4/10) - **Patient Communications:** 9.8/10 (Category avg: 8.8/10) **Who Is the Company Behind Luma Health?** - **Seller:** [Luma Health](https://www.g2.com/sellers/luma-health) - **Year Founded:** 2015 - **HQ Location:** San Mateo, California - **Twitter:** @lumahealthhq (686 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/6403362/ (198 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Medical Practice, Hospital & Health Care - **Company Size:** 57% Mid-Market, 38% Small-Business #### What Are Luma Health's Pros and Cons? **Pros:** - Automation (1 reviews) - Communication (1 reviews) - Comprehensive Features (1 reviews) - Customer Communication (1 reviews) - Customer Support (1 reviews) **Cons:** - Complex Interface (1 reviews) - Data Management (1 reviews) - Incomplete Data (1 reviews) - Not User-Friendly (1 reviews) - System Complexity (1 reviews) ### What Do G2 Reviewers Say About Luma Health? *AI-generated summary from verified user reviews* **Pros:** - Users value the **automation features** of Luma Health, enhancing patient engagement and reducing workload significantly. - Users value the **seamless communication** with patients, enabling easy texting and prompt replies for better interaction. - Users value the **comprehensive features** of Luma Health, which enhance patient engagement and streamline operations effectively. - Users value the **easy communication** with patients, allowing for convenient text interactions and quick replies. - Users praise Luma Health for their **exceptional customer support** , highlighting a brilliant and compassionate team aiding problem-solving. **Cons:** - Users find the **interface overly complex** , needing prior knowledge of products and Epic for effective use. - Users face challenges with **data management complexity** in Luma, requiring familiarity and accuracy for optimal performance. - Users face **incomplete data issues** with Luma, resulting in frequent operational challenges despite reliable product performance. - Users find Luma Health to be **not user-friendly** , requiring prior knowledge of IT systems for effective use. - Users find Luma Health's **system complexity** challenging, requiring significant familiarity with other IT products for effective use. #### What Are Recent G2 Reviews of Luma Health? **"[Effortless Patient Communication Made Easy](https://www.g2.com/survey_responses/luma-health-review-11980167)"** **Rating:** 5.0/5.0 stars *— Stephanie S.* [Read full review](https://www.g2.com/survey_responses/luma-health-review-11980167) --- **"[Luma Leads The Way](https://www.g2.com/survey_responses/luma-health-review-9733505)"** **Rating:** 4.5/5.0 stars *— Vonda M.* [Read full review](https://www.g2.com/survey_responses/luma-health-review-9733505) --- #### What Are G2 Users Discussing About Luma Health? - [What is patient engagement platform?](https://www.g2.com/discussions/what-is-patient-engagement-platform) - 1 comment - [How do you use Luma health?](https://www.g2.com/discussions/how-do-you-use-luma-health) - 1 comment - [Is Luma Health legitimate?](https://www.g2.com/discussions/is-luma-health-legitimate) - [What does Luma Health do?](https://www.g2.com/discussions/what-does-luma-health-do) ### 20. [MaxAssist](https://www.g2.com/products/maxassist/reviews) MaxAssist® is an AI-powered platform designed for dental practices to enhance patient engagement and streamline daily operations. Built by dental professionals, it integrates multiple features to support admin teams, office managers, and dentists in managing scheduling, communication, and administrative workflows. Unlike traditional software, MaxAssist® goes beyond sending reminders by also targeting patients who do not respond to automation. MaxAI, our actionable intelligence feature, uses over a decade of patient scheduling data to generate personalized daily plans. Each morning, dental teams receive guidance on which patients to contact and the most effective approach, helping practices stay ahead of gaps in their hygiene schedule while also identifying unscheduled treatment opportunities. MaxAI can forecast up to 30 days in advance, allowing practices to proactively address potential slowdowns and maximize patient visits. Max integrates with Mango Voice for seamless patient communication. Features like Call Pop and Patient Pop provide immediate visibility into who is calling, including appointment history and relevant patient details. Staff can engage patients in real time, book appointments directly from calls, and reduce manual note-taking, creating a more efficient admin team. MaxAssist® features a user-friendly interface and optimized workflows that reduce errors and simplify repetitive tasks. Staff can manage appointments, track performance, and optimize the entire patient journey with less effort. By combining AI-driven insights, integrated communication tools, and workflow optimization, MaxAssist® ensures dental teams can keep hygiene schedules full, capture previously missed treatment opportunities, and deliver a more productive, patient-focused practice environment. **Average Rating:** 4.7/5.0 **Total Reviews:** 223 **How Do G2 Users Rate MaxAssist?** - **Workflow Management:** 8.8/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 8.7/10 (Category avg: 8.4/10) - **Patient Communications:** 9.2/10 (Category avg: 8.8/10) **Who Is the Company Behind MaxAssist?** - **Seller:** [MaxAssist](https://www.g2.com/sellers/maxassist) - **Company Website:** https://www.maxassist.com - **Year Founded:** 2013 - **HQ Location:** Calgary, Alberta - **LinkedIn® Page:** https://www.linkedin.com/company/recallmax/ (66 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Office Manager, Dentist - **Top Industries:** Hospital & Health Care, Health, Wellness and Fitness - **Company Size:** 87% Small-Business, 7% Mid-Market #### What Are MaxAssist's Pros and Cons? **Pros:** - Ease of Use (32 reviews) - Patient Communication (23 reviews) - Time-saving (15 reviews) - Communication (14 reviews) - Customer Support (14 reviews) **Cons:** - Messaging Issues (9 reviews) - Limited Features (6 reviews) - System Usability (6 reviews) - Limited Customization (5 reviews) - Expensive (3 reviews) ### What Do G2 Reviewers Say About MaxAssist? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of MaxAssist, finding it helpful for patient messaging and appointment scheduling. - Users find the **texting feature invaluable** for efficient patient communication and appointment booking. - Users value the **time-saving features** of MaxAssist, streamlining patient interactions and enhancing administrative efficiency. - Users appreciate the **effective communication** features of MaxAssist, facilitating easy interactions with patients and appointment booking. - Users praise the **excellent and prompt customer support** of MaxAssist, enhancing their overall experience significantly. **Cons:** - Users face **messaging issues** with MaxAssist, finding limitations on texting and communication options frustrating. - Users are frustrated with **limited features** , including manual appointment entry and character limits in MaxAssist. - Users find the **system usability confusing** , especially regarding notes and the setup process, impacting overall efficiency. - Users express frustration with **limited customization** , needing to cut and paste messages and wishing for more user-friendly forms. - Users find the **cost of MaxAssist too high** compared to built-in alternatives, limiting its accessibility and value. #### What Are Recent G2 Reviews of MaxAssist? **"[Game-Changer with Exceptional Support](https://www.g2.com/survey_responses/maxassist-review-12101138)"** **Rating:** 5.0/5.0 stars *— Lisa P.* [Read full review](https://www.g2.com/survey_responses/maxassist-review-12101138) --- **"[Time-Saving, User-Friendly, and Outstanding Support](https://www.g2.com/survey_responses/maxassist-review-12100359)"** **Rating:** 5.0/5.0 stars *— Verified User in Hospital & Health Care* [Read full review](https://www.g2.com/survey_responses/maxassist-review-12100359) --- #### What Are G2 Users Discussing About MaxAssist? - [What is RecallMax used for?](https://www.g2.com/discussions/what-is-recallmax-used-for) - 1 comment ### 21. [OhMD](https://www.g2.com/products/ohmd/reviews) OhMD is a HIPAA-compliant omni-channel patient communication platform designed to reduce high inbound call volume for physician practices. OhMD brings AI-driven and human-led conversations together across phone, text, and web in a single unified inbox, allowing practices to deflect routine calls with AI while keeping staff in control when expertise is needed. Practices use OhMD to: • Deflect inbound patient calls into text and AI-assisted conversations • Answer calls, texts, and web chats from one unified inbox • Automate scheduling and routine requests without removing staff from the loop • Reduce front desk interruptions and staff burnout • Improve patient access without hiring or outsourcing Practices using OhMD report: • Fewer staff-handled calls • Lower communication costs • Improved patient access and growth Core capabilities include: • AI-assisted call answering and scheduling • Secure texting and call-to-text deflection • Unified inbox for calls, texts, and web chat • Smart routing and assignments based on patient intent • Human takeover of AI conversations when needed **Average Rating:** 4.8/5.0 **Total Reviews:** 170 **How Do G2 Users Rate OhMD?** - **Workflow Management:** 9.6/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 9.3/10 (Category avg: 8.4/10) - **Patient Communications:** 9.9/10 (Category avg: 8.8/10) **Who Is the Company Behind OhMD?** - **Seller:** [OhMD](https://www.g2.com/sellers/ohmd) - **Company Website:** https://www.ohmd.com/ - **Year Founded:** 2016 - **HQ Location:** Burlington, Vermont - **LinkedIn® Page:** https://www.linkedin.com/company/3265568/ (48 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Office Manager, Medical Assistant - **Top Industries:** Medical Practice, Hospital & Health Care - **Company Size:** 54% Small-Business, 45% Mid-Market #### What Are OhMD's Pros and Cons? **Pros:** - Communication (23 reviews) - Patient Communication (20 reviews) - Ease of Use (16 reviews) - Texting Feature (16 reviews) - Customer Communication (11 reviews) **Cons:** - Messaging Issues (8 reviews) - Limited Features (6 reviews) - Limited Messaging Features (6 reviews) - Missing Features (5 reviews) - Technical Issues (4 reviews) ### What Do G2 Reviewers Say About OhMD? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **seamless communication** with patients, enhancing connections while maintaining personal privacy and convenience. - Users value the **easy patient communication** of OhMD, facilitating quick responses and enhancing patient connection without personal phone numbers. - Users love the **ease of use** of OhMD, allowing for quick patient communication and seamless integrations. - Users appreciate the **texting feature** of OhMD, enhancing patient communication and streamlining appointment scheduling. - Users appreciate the **convenient communication** with patients via OhMD, enhancing engagement and response efficiency. **Cons:** - Users experience **messaging issues** with OhMD, including lack of privacy and refresh requirements for new messages. - Users note the **limited features** of OhMD, expressing a desire for enhancements to improve patient communication and workflow. - Users express frustration with **limited messaging features** that hinder communication efficiency and patient management. - Users note the **missing features** in OhMD, expressing a desire for enhanced functionality and additional tools in the app. - Users experience **occasional technical issues** , such as slow performance and small glitches, but it doesn't hinder usage. #### What Are Recent G2 Reviews of OhMD? **"[Love OHMD](https://www.g2.com/survey_responses/ohmd-review-11664821)"** **Rating:** 5.0/5.0 stars *— Lisa S.* [Read full review](https://www.g2.com/survey_responses/ohmd-review-11664821) --- **"[OhMD easy to integrate](https://www.g2.com/survey_responses/ohmd-review-11680721)"** **Rating:** 5.0/5.0 stars *— Verified User in Medical Practice* [Read full review](https://www.g2.com/survey_responses/ohmd-review-11680721) --- #### What Are G2 Users Discussing About OhMD? - [What is OhMD used for?](https://www.g2.com/discussions/what-is-ohmd-used-for) ### 22. [Lighthouse 360](https://www.g2.com/products/lighthouse-360/reviews) Lighthouse 360+™ is your all-in-one platform to enhance the patient experience that seamlessly integrates with any Practice Management System (PMS). Lighthouse 360+ enables dental practices of all sizes, including multi-site locations, to seamlessly integrate patient communication, reputation management, and overall practice functionality. The platform’s vendor-agnostic capabilities allows practices to benefit regardless of their PMS. **Average Rating:** 3.7/5.0 **Total Reviews:** 18 **How Do G2 Users Rate Lighthouse 360?** - **Workflow Management:** 7.9/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 7.4/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 10.0/10 (Category avg: 8.4/10) - **Patient Communications:** 10.0/10 (Category avg: 8.8/10) **Who Is the Company Behind Lighthouse 360?** - **Seller:** [Henry Schein One](https://www.g2.com/sellers/henry-schein-one-c2b2b9e0-09c0-490c-9b70-33bd380468f0) - **Year Founded:** 2018 - **HQ Location:** American Fork, UTAH - **Twitter:** @Henryscheinone (157 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/henry-schein-one/ (1,388 employees on LinkedIn®) - **Ownership:** NASDAQ:HSIC **Who Uses This Product?** - **Top Industries:** Health, Wellness and Fitness - **Company Size:** 94% Small-Business, 6% Mid-Market #### What Are Lighthouse 360's Pros and Cons? **Pros:** - Customer Support (1 reviews) - Ease of Use (1 reviews) - Efficiency (1 reviews) - Integrations (1 reviews) - Product Satisfaction (1 reviews) **Cons:** - Limited Templates (1 reviews) ### What Do G2 Reviewers Say About Lighthouse 360? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **excellent customer support** of Lighthouse 360, making integration and user experience seamless. - Users find Lighthouse 360 **very user-friendly** , quickly enjoying its easy integration and valuable customer support. - Users value the **efficiency** of Lighthouse 360 for minimizing missed appointments and easing staff workload. - Users appreciate the **easy integration** of Lighthouse 360, aided by excellent customer support and user-friendly design. - Users value the **exceptional product satisfaction** of Lighthouse 360, appreciating its ease of use and excellent support. **Cons:** - Users desire greater **customization options for automated texts** , seeking more flexibility in their communications. #### What Are Recent G2 Reviews of Lighthouse 360? **"[Easily intuitive](https://www.g2.com/survey_responses/lighthouse-360-review-6716655)"** **Rating:** 4.0/5.0 stars *— Nicholas R.* [Read full review](https://www.g2.com/survey_responses/lighthouse-360-review-6716655) --- **"[Easy to use, Reduces missed appointments!](https://www.g2.com/survey_responses/lighthouse-360-review-10764543)"** **Rating:** 4.0/5.0 stars *— Verified User in Medical Practice* [Read full review](https://www.g2.com/survey_responses/lighthouse-360-review-10764543) --- ### 23. [rater8](https://www.g2.com/products/rater8/reviews) Unlock unparalleled visibility and sustainable growth for your practice with the rater8 Visibility Engine (raVE), the only automated, HIPAA-compliant reputation management solution built specifically for healthcare. In an era where patients thoroughly research providers online before booking an appointment, maintaining a strong digital presence is vital for driving practice revenue and boosting new patient volume. With raVE, medical practices and hospitals can effortlessly cultivate 5-star reviews, capture real-time feedback, and enhance patient satisfaction. A polished online reputation means that healthcare organizations can quickly soar to the top of local and AI-generated search results, outshine their competition, and book more appointments. raVE also automates internal feedback processes through post-visit micro-surveys, giving patients a quick and easy opportunity to share their feedback. With the ability to benchmark performance against 30+ million data points, and with AI-powered tools to analyze patient sentiment, practices can uncover the operational insights necessary to make data-driven decisions that elevate the patient experience. You make patients happy. We make sure everyone knows about it. Take your practice from invisible to in-demand with rater8. **Average Rating:** 4.9/5.0 **Total Reviews:** 116 **How Do G2 Users Rate rater8?** - **Workflow Management:** 8.5/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 9.6/10 (Category avg: 8.4/10) - **Patient Communications:** 8.6/10 (Category avg: 8.8/10) **Who Is the Company Behind rater8?** - **Seller:** [rater8](https://www.g2.com/sellers/rater8) - **Company Website:** https://rater8.com/ - **Year Founded:** 2015 - **HQ Location:** Montvale, NJ - **Twitter:** @rater8social (126 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/rater8/ (87 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Practice Administrator, Marketing Director - **Top Industries:** Hospital & Health Care, Medical Practice - **Company Size:** 70% Mid-Market, 28% Small-Business #### What Are rater8's Pros and Cons? **Pros:** - Ease of Use (21 reviews) - Customer Support (13 reviews) - Review Increase (12 reviews) - Product Satisfaction (10 reviews) - Review Management (9 reviews) **Cons:** - Review Management (3 reviews) - Not User-Friendly (2 reviews) - Difficult Navigation (1 reviews) - Expensive (1 reviews) - Inadequate Reporting (1 reviews) ### What Do G2 Reviewers Say About rater8? *AI-generated summary from verified user reviews* **Pros:** - Users find Rater8's platform to be **easy to use** , facilitating seamless integration and efficient survey responses. - Users commend Rater8 for its **exceptional customer support** , praising the team's responsiveness and helpfulness in enhancing service experiences. - Users love the **instant results** from Rater8, seeing a significant increase in reviews and patient feedback. - Users value the **real-time insights** and excellent support from Rater8, driving growth and enhancing online reputation. - Users commend the **ease-of-use and collaborative support** of rater8 for effective review management and reporting. **Cons:** - Users feel managing **review responses is time-consuming** and challenges arise due to limitations in tracking patient feedback. - Users find rater8 **not user-friendly** due to confusing tabs and dropdowns that complicate navigation after periods of inactivity. - Users find **difficult navigation** challenging, as it takes time to reacquaint themselves with the interface upon returning. - Users find rater8 **expensive** compared to competitors that include similar reputation management features in their services. - Users find the **inadequate reporting** limits tracking issues, making it difficult to address problems effectively. #### What Are Recent G2 Reviews of rater8? **"[Lightning-Fast Support and a Helpful Client Success Manager](https://www.g2.com/survey_responses/rater8-review-12445678)"** **Rating:** 5.0/5.0 stars *— Verified User in Medical Practice* [Read full review](https://www.g2.com/survey_responses/rater8-review-12445678) --- **"[Quick, Reliable Customer Support That Delivers](https://www.g2.com/survey_responses/rater8-review-12725376)"** **Rating:** 5.0/5.0 stars *— Emily N.* [Read full review](https://www.g2.com/survey_responses/rater8-review-12725376) --- #### What Are G2 Users Discussing About rater8? - [What is rater8 used for?](https://www.g2.com/discussions/what-is-rater8-used-for) - 1 comment ### 24. [medent](https://www.g2.com/products/medent/reviews) Better connections start with medent. At medent, our mission is to support value-based care. We offer an “All-In-One” EMR/EHR, Patient Portal & Practice Management system that integrates with industry leading AI to provide a high-level of interoperability and automation. Trusted in the industry for more than 50 years, medent boasts highly customizable tools and flexible workflows that ensure patients are getting the right care at the right time. Schedule your free demonstration to see why 97% of our business comes from satisfied customer referrals! **Average Rating:** 4.8/5.0 **Total Reviews:** 25 **How Do G2 Users Rate medent?** - **Workflow Management:** 9.4/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 8.3/10 (Category avg: 8.4/10) - **Patient Communications:** 9.2/10 (Category avg: 8.8/10) **Who Is the Company Behind medent?** - **Seller:** [medent](https://www.g2.com/sellers/medent) - **Company Website:** https://www.medent.com/ - **Year Founded:** 1968 - **HQ Location:** Auburn, New York - **LinkedIn® Page:** https://www.linkedin.com/company/medentemr/ (119 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospital & Health Care, Medical Practice - **Company Size:** 44% Mid-Market, 44% Small-Business #### What Are medent's Pros and Cons? **Pros:** - Ease of Use (6 reviews) - Customer Support (3 reviews) - Customizability (3 reviews) - Customization (2 reviews) - Helpful (2 reviews) **Cons:** - Interface Issues (2 reviews) - Complex Interface (1 reviews) - Difficult Navigation (1 reviews) - Integration Issues (1 reviews) - Missing Features (1 reviews) ### What Do G2 Reviewers Say About medent? *AI-generated summary from verified user reviews* **Pros:** - Users find Medent to be **extremely user-friendly and easy to learn** , with excellent customization and support options. - Users praise the **helpful and friendly customer support** of Medent, enhancing their overall experience with the system. - Users praise the **extreme customizability** of Medent, tailoring it effectively to individual and departmental needs. - Users value the **customization options** of Medent, making it user-friendly and adaptable for various needs. - Users find Medent **straightforward and user-friendly** , with quick learning and helpful customer service support. **Cons:** - Users find **interface issues** frustrating due to excessive clicks and lack of quick access to main menus. - Users find the **complex interface** challenging, requiring time and effort to build and integrate effectively. - Users find the **difficult navigation** frustrating, wishing for quicker access to the main menu and important features. - Users face **integration issues** with Medent, expressing a need for better support in troubleshooting and setup. - Users feel the lack of a **ticketing system** in Medent complicates tracking and managing open tickets effectively. #### What Are Recent G2 Reviews of medent? **"[An easy to use, intuitive EHR system with excellent customer service support.](https://www.g2.com/survey_responses/medent-review-11208439)"** **Rating:** 5.0/5.0 stars *— Scott Shaver O.* [Read full review](https://www.g2.com/survey_responses/medent-review-11208439) --- **"[Highly recommend medent!](https://www.g2.com/survey_responses/medent-review-5073979)"** **Rating:** 5.0/5.0 stars *— Erica M.* [Read full review](https://www.g2.com/survey_responses/medent-review-5073979) --- #### What Are G2 Users Discussing About medent? - [Is Medent cloud based?](https://www.g2.com/discussions/is-medent-cloud-based) - 1 comment - [How does Medent Mobile work?](https://www.g2.com/discussions/how-does-medent-mobile-work) - 1 comment - [Does MEDENT have an app?](https://www.g2.com/discussions/does-medent-have-an-app) - 1 comment - [What is Medent software?](https://www.g2.com/discussions/what-is-medent-software) - 1 comment ### 25. [MyChart](https://www.g2.com/products/mychart/reviews) MyChart Bedside provides access to their latest lab results, a way to message their nurses and doctors, and clear, nontechnical explanations of their treatment. **Average Rating:** 4.4/5.0 **Total Reviews:** 37 **How Do G2 Users Rate MyChart?** - **Workflow Management:** 7.5/10 (Category avg: 8.8/10) - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.7/10) - **Patient Satisfaction Management:** 8.9/10 (Category avg: 8.4/10) - **Patient Communications:** 9.4/10 (Category avg: 8.8/10) **Who Is the Company Behind MyChart?** - **Seller:** [Epic Systems](https://www.g2.com/sellers/epic-systems-750cb0d2-609a-45fe-a972-9ac8cf80bc1a) - **Year Founded:** 1979 - **HQ Location:** Verona, WI - **LinkedIn® Page:** https://www.linkedin.com/company/163658/ (17,254 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospital & Health Care, Health, Wellness and Fitness - **Company Size:** 51% Enterprise, 38% Small-Business #### What Are Recent G2 Reviews of MyChart? **"[MyChart - through eyes of a patient and a provider's personnel](https://www.g2.com/survey_responses/mychart-review-6791215)"** **Rating:** 4.0/5.0 stars *— Priscilla H.* [Read full review](https://www.g2.com/survey_responses/mychart-review-6791215) --- **"[Revolutionized my care](https://www.g2.com/survey_responses/mychart-review-7520167)"** **Rating:** 5.0/5.0 stars *— Matthew M. M.* [Read full review](https://www.g2.com/survey_responses/mychart-review-7520167) --- #### What Are G2 Users Discussing About MyChart? - [Is MyChart a software?](https://www.g2.com/discussions/is-mychart-a-software) - [What is the difference between Epic and MyChart?](https://www.g2.com/discussions/what-is-the-difference-between-epic-and-mychart) - [What are the benefits of MyChart?](https://www.g2.com/discussions/what-are-the-benefits-of-mychart) - 1 comment - [What does MyChart app do?](https://www.g2.com/discussions/what-does-mychart-app-do) ## What Is Patient Engagement Software? [Patient Experience Software](https://www.g2.com/categories/patient-experience-88bbaea1-3b81-4636-8255-4b3ab72d3675) ## What Software Categories Are Similar to Patient Engagement Software? - [Patient Scheduling Software](https://www.g2.com/categories/patient-scheduling) - [Telemedicine Software](https://www.g2.com/categories/telemedicine) - [HIPAA Compliant Messaging Software](https://www.g2.com/categories/hipaa-compliant-messaging) --- ## How Do You Choose the Right Patient Engagement Software? ### What You Should Know About Patient Engagement Software ### What is Patient Engagement Software? Patient engagement software facilitates communication between health care providers and the patients they serve. These solutions are designed to improve patient satisfaction and patient experience. The software provides users with a patient portal, the ability to distribute patient surveys, and handle patient intake. Solutions in the patient engagement category offer a wide array of features, which include but are not limited to: reputation management, marketing and referral capabilities, appointment reminders, patient messaging, surveys, patient education tools, and self-care management.  Hospitals or medical practices looking to boost their patient satisfaction, cut down on unnecessary readmissions, and streamline communication with patients should be using patient engagement tools. Patient engagement solutions provide communication channels compliant with Health Insurance Portability and Accountability Act (HIPAA) to providers and patients to boost engagement between the two parties. Patient engagement software often integrates directly with health care providers’ electronic health record (EHR). ### What are the Common Features of Patient Engagement Software? The following are some core features within patient engagement software that can help users build better patient relationships and improve patient satisfaction: [**Patient portal**](https://www.g2.com/categories/patient-engagement/f/patient-portal-patient-communication) **:** Patient portals allow patients to log in to see and update their health information. Implementing a patient portal can give patients a more active role in their health care. They can access their records, see past visit history, look at lab results, and more.  [**Patient surveys**](https://www.g2.com/categories/patient-engagement/f/surveys-feedback) **:** Providers send out patient surveys to gather feedback. Direct patient feedback can give health care providers actionable steps to improve. Most solutions offer the ability to customize patient surveys, allowing providers to gather feedback relevant to their practice or hospital. Surveys can be sent automatically after a visit to ensure that every targeted patient is asked for their feedback. [**Digital patient intake**](https://www.g2.com/categories/patient-engagement/f/digital-intake-forms) **:** Patient engagement solutions give providers the ability to handle patient intake digitally before they even step foot in the office. Patients can provide necessary information, such as health insurance information and health history. Health care providers can customize intake forms to collect all necessary information.  **Secure messaging:** These tools give health care providers the ability to message their patients directly while maintaining HIPAA compliance.  Other Features of Patient Engagement Software: [Appointment Reminder Capabilities](https://www.g2.com/categories/patient-engagement/f/appointment-reminder), [Engagement Measuring Capabilities](https://www.g2.com/categories/patient-engagement/f/engagement-measuring), [Integration with Wearables Capabilities](https://www.g2.com/categories/patient-engagement/f/integration-with-wearables), [IPC Systems Integration Capabilities](https://www.g2.com/categories/patient-engagement/f/ipc-systems-integration), [Online Presence Management Capabilities](https://www.g2.com/categories/patient-engagement/f/online-presence-management), [Outreach / Marketing Capabilities](https://www.g2.com/categories/patient-engagement/f/outreach-marketing), [Patient Education Capabilities](https://www.g2.com/categories/patient-engagement/f/patient-education), [Patient Feedback Management Capabilities](https://www.g2.com/categories/patient-engagement/f/patient-feedback-management), [Patient Satisfaction Management Capabilities](https://www.g2.com/categories/patient-engagement/f/patient-satisfaction-management), [Reputation Management Capabilities](https://www.g2.com/categories/patient-engagement/f/reputation-management), [Self Care Management Capabilities](https://www.g2.com/categories/patient-engagement/f/self-care-management) ### What are the Benefits of Patient Engagement Software? **Improved patient satisfaction:** Patient satisfaction is an increasingly important metric for health care providers. Patient engagement tools help solve pain points for patients and increase the ease and efficiency with which they can interact with their health care providers. These solutions phone tag and consolidate patient interactions within a single system. Features like digital patient intake and in-app follow-up improve the patient experience making them potentially stick with the provider that gave them that experience. Health care organizations can boost patient retention by improving their patients’ satisfaction.  **Better quality of care:** Patients can leverage patient engagement software to take a more active role in their own health, and providers can have more consistent check-ins with their patients. The increased ease of communication is particularly important in the case of patients requiring chronic care. Health care organizations can automate check-ins with these patients, sending automated appointment reminders and educational material designed to give these patients more tools to help manage their conditions.  **Streamlined communication:** Patient engagement solutions give health care providers HIPAA compliant ways to talk directly to their patients. This communication, depending on the system, can be via email or text, and some solutions have built-in telehealth capabilities so medical professionals can conduct fully virtual visits. Certain solutions may provide the ability to automate communications, and features like automated appointment reminders may reduce no-shows. ### Who Uses Patient Engagement Software? **Administrators:** Health care administrators use patient engagement software to schedule appointments, handle patient intake, and collect patient feedback. Some solutions may provide medical billing features or integrate with medical billing software, which administrators leverage to handle patient invoices and payments. **Medical professionals:** Doctors, nurses, NPs, PAs, and other medical professionals use patient engagement solutions to directly message their patients. They may also use the solution to upload and share lab results or send educational material relevant to their patients. Medical professionals can use these solutions to engage with patients holistically, leveraging increased access to provide a deeper level of informed care. **Patients:** Patients use these solutions to interact with their care providers, send required documentation, book appointments, and review historical health data. The goal of patient engagement software is to get patients more involved in their health care, so the solutions are designed with patient interaction in mind.  #### Software Related to Patient Engagement Software Related solutions that can be used together with patient engagement software include: [Telemedicine software](https://www.g2.com/categories/telemedicine) **:** Patient engagement solutions often integrate with, or include the features of, telemedicine software. The combination of these two types of software can provide a near-comprehensive solution for health care providers looking to improve patient engagement. [Patient intake software](https://www.g2.com/categories/patient-intake) **:** Patient intake functionality is a common feature of patient engagement solutions, which allows patients to fill out intake forms and provide necessary previsit information digitally. [EHR software](https://www.g2.com/categories/ehr) **:** The EHR is the backbone of any health care providers’ tech stack. It’s because of its importance and the fact that patient engagement solutions need to access and deliver health records, the latter will offer integrations with the former.  [HIPAA compliant messaging software](https://www.g2.com/categories/hipaa-compliant-messaging) **:** Secure messaging, or HIPAA compliant messaging in the case of health care, is a core feature of patient engagement solutions. Communication between patient and provider must be secure, and patient engagement tools provide a secure two-way, real-time communication method.  ### Challenges with Patient Engagement Software Software solutions can come with their own set of challenges.  **Adoption:** Product adoption is key to ensuring successful implementation. If no one uses the system, there’s no point in having it. Health care providers must be diligent about educating their employees on the patient engagement solution to drive meaningful use. In addition, organizations that purchase patient engagement solutions should build the solutions’ use into their workflows to drive adoption. As patient engagement solutions are designed to boost patient interaction, it is important to educate patients on the new system. There may be robust functionality that patients either do not know or use because of a lack of knowledge. Both problems can be addressed by educating patients on the full breadth of features a patient engagement solution offers. A large part of adoption may be whether or not the solution has a mobile app.  **Integrations:** Proper integrations with providers’ existing health systems are necessary for patient engagement solutions to work as intended. EHR integration is the most common, but it may be valuable to ensure that the patient engagement system integrates with other parts of the tech stack. If the organization is running on a medical practice management system, the patient engagement software should integrate with it. **Compliance:** Patient engagement software must be compliant with relevant health care regulations to be safe and effective. HIPAA compliance, which demands the protection of personal health information (PHI), is first and foremost among regulatory compliance in patient engagement systems.  ### Which Companies Should Buy Patient Engagement Software? All health care providers interacting with patients should invest in a patient engagement solution.  **Hospitals:** Hospitals deal with high volumes of patients. Patient engagement systems streamline intake and communication with those patients, automating interactions wherever possible consequently reducing the staff’s burden. Automation of standard interactions, like appointment reminders, can help hospitals deal with high patient volume.  **Independent practices:** For independent practices, patient engagement is vital. Patient engagement solutions can help these providers build solid relationships with their patients. **Multi location practices:** Building relationships and standardizing a streamlined approach to patient communication across multiple locations is much easier with patient engagement software. Multi location practices can leverage the software to drive consistent patient engagement.  ### How to Buy Patient Engagement Software #### Requirements Gathering (RFI/RFP) for Patient Engagement Software During the requirement gathering process, the selection team should put together the core functionality they’re looking for. The team should have an estimate of how many users they’ll have, as well as the tech literacy of those users. Patient engagement solutions offer a wide range of features, so narrowing down what is necessary and what may be a bonus is key. The health care provider may want an omnichannel solution with a mobile app to boost adoption in heavy mobile device users. Integration with existing systems should be considered at this point. #### Compare Patient Engagement Software Products **Create a long list** Prospective buyers should put together a list of vendors that meet their core requirements to form their long list. They should start with a comprehensive list of features they’re looking for, from must-haves to wish list functionality.  **Create a short list** At this point, prospective buyers should send out RFIs and use the responses to narrow their long list down to a short list of viable solutions. The selection team should conduct in-depth research at this point and start to form informed opinions on the available options. **Conduct demos** At this point, the prospective buyer will demo products from the short list. During the demo stage, the buyer should ask questions about specific scenarios common to their practice or hospital. Certain solutions may be geared towards a specific type of practice, and have features for that practice type. Initial pricing conversions should take place if they haven’t already, or if the vendor’s pricing isn’t clearly outlined.  #### Selection of Patient Engagement Software **Choose a selection team** Administrators, medical professionals, and systems administrators should all be involved in the selection process. Administrators and medical professionals, the users of the software, should have a say in choosing the solution that they’ll spend the most time using. Systems administrators, or tech support professionals involved in the implementation and integration of the software into the existing tech stack, should also be involved. **Negotiation** The selection team will have to negotiate with the vendor, weighing the price against the potential benefit of purchasing and implementing the solution.