Birdeye Features

Reports on the performance of social media posts and campaigns. This feature was mentioned in 454 Birdeye reviews.

Allows the creation, management, and scheduling of content to be shared across social media channels. 459 reviewers of Birdeye have provided feedback on this feature.

Based on 442 Birdeye reviews. Identifies trends in social media campaigns, such as optimal posting times, to improve performance.

Based on 447 Birdeye reviews. Centrally manages social media content and conversations across multiple social channels.

Provides features for managing and optimizing paid advertisements across social channels. This feature was mentioned in 424 Birdeye reviews.

As reported in 423 Birdeye reviews. Allows for categorizing or grouping individual posts to streamline social media marketing campaigns.

Monitor hashtags, their trends, and analytics across all social media platforms 376 reviewers of Birdeye have provided feedback on this feature.

Based on 1828 Birdeye reviews and verified by the G2 Product R&D team. Provides a forum for customers to give feedback and data storage for company analysis.

Based on 1417 Birdeye reviews and verified by the G2 Product R&D team. Allows users to get real-time information on competitors performance and reputation.

Based on 1601 Birdeye reviews and verified by the G2 Product R&D team. Gives users greater visibility into the how feel and respond to reputation gaining tactics.

Based on 1591 Birdeye reviews and verified by the G2 Product R&D team. Helps monitor the overall performance of marketing efforts and brand establishment.

Based on 1859 Birdeye reviews and verified by the G2 Product R&D team. Provides a centralized hub and management tools for all data points related to online reputation.

Based on 1615 Birdeye reviews and verified by the G2 Product R&D team. Helps track and monitor social media trends and interactions.

Based on 1438 Birdeye reviews and verified by the G2 Product R&D team. Helps manage social messaging and measures the full impact of social campaigns.

As reported in 1267 Birdeye reviews. Helps manage ad messaging and measures the full impact of digital advertising campaigns.

Based on 353 Birdeye reviews and verified by the G2 Product R&D team. Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives.

Based on 378 Birdeye reviews and verified by the G2 Product R&D team. Delivers notifications to both sides of the conversation.

Based on 266 Birdeye reviews. Sends automated emails to further engage clients and potential clients.

Based on 352 Birdeye reviews and verified by the G2 Product R&D team. Allows for live chat to be enabled within the app for customer help.

Based on 244 Birdeye reviews. Allows agents to join a customer's browser session and navigate through the website with them.

Based on 498 Birdeye reviews and verified by the G2 Product R&D team. Allows users to customize chat colors, text, logos, and branding.

Based on 349 Birdeye reviews and verified by the G2 Product R&D team. Archives conversations in a separate location for later reference.

Enables employees to denote potential customers. This feature was mentioned in 267 Birdeye reviews.

As reported in 272 Birdeye reviews. Establishes a knowledge base for employee reference during conversations.

Based on 331 Birdeye reviews and verified by the G2 Product R&D team. Provides a central location for help requests, helping employees respond sooner.

Allows for the creation of profiles for contacts and customers. 271 reviewers of Birdeye have provided feedback on this feature.

Based on 384 Birdeye reviews and verified by the G2 Product R&D team. Mapped-out responses for conversations.

Based on 382 Birdeye reviews and verified by the G2 Product R&D team. Artificial intelligence (AI) and chatbot involvement.

Based on 386 Birdeye reviews and verified by the G2 Product R&D team. Live human component of conversations.

Based on 383 Birdeye reviews and verified by the G2 Product R&D team. Quality of interface for designing and customizing conversation maps.

Based on 400 Birdeye reviews and verified by the G2 Product R&D team. Conversations enacted over social media.

Based on 390 Birdeye reviews and verified by the G2 Product R&D team. Conversations enacted through embedding or pop-ups on websites.

Based on 400 Birdeye reviews and verified by the G2 Product R&D team. Conversations enacted through text message (SMS).

Based on 324 Birdeye reviews and verified by the G2 Product R&D team. Conversations enacted through voice assistants.

Based on 316 Birdeye reviews and verified by the G2 Product R&D team. Conversations enacted through other channels.

Based on 389 Birdeye reviews and verified by the G2 Product R&D team. Overall quality of customer targeting based on needs or situations.

Based on 377 Birdeye reviews. Creation and modification of customer profiles based on conversations.

Based on 386 Birdeye reviews and verified by the G2 Product R&D team. Reporting based around specific and overall conversation results.

Based on 371 Birdeye reviews and verified by the G2 Product R&D team. Capture and organization of leads from conversations.

Success rate of conversations leading to customer purchases. This feature was mentioned in 352 Birdeye reviews.

Enables users to send mass text message campaigns 266 reviewers of Birdeye have provided feedback on this feature.

Facilitates two-way text messaging to encourage consumer engagement and loyalty 265 reviewers of Birdeye have provided feedback on this feature.

Provides the ability to schedule single or bulk text messages to recipients on a specific date and time This feature was mentioned in 243 Birdeye reviews.

Provides automatic text message replies to recipients 277 reviewers of Birdeye have provided feedback on this feature.

As reported in 241 Birdeye reviews. Sends out multimedia via text messages, such as coupons, pictures, and audio

As reported in 252 Birdeye reviews. Offers features for personalizing text messages based on customer information or past behavior

Based on 448 Birdeye reviews and verified by the G2 Product R&D team. Ability to submit location data to a wide variety of digital services

Based on 417 Birdeye reviews and verified by the G2 Product R&D team. Ability to submit location data to major aggregators

As reported in 373 Birdeye reviews. Consistently monitors search engines and directories and removes duplicate listings

Based on 438 Birdeye reviews and verified by the G2 Product R&D team. Offers the ability to enhance listings with menus, photos, videos, or other rich data

Based on 488 Birdeye reviews and verified by the G2 Product R&D team. Changes to location data are synced across listings immediately and in real time

Based on 488 Birdeye reviews and verified by the G2 Product R&D team. Provides data or insights into listing performance and engagement

As reported in 42 Birdeye reviews. Built-in security to protect payment information in order to prevent fraud and hacking.

As reported in 42 Birdeye reviews. The ability to process credit card payments and receive approval or denial of funds from the customer's bank.

As reported in 42 Birdeye reviews. The ability to process mobile payments from a mobile wallet or other mobile phone payment app.

The ability to process payments from a digital wallet service or other digital payment method. This feature was mentioned in 38 Birdeye reviews.

Reports and analytics created from payment data. 40 reviewers of Birdeye have provided feedback on this feature.

The ability to integrate directly with an e-commerce platform in order to create a seamless checkout experience. 38 reviewers of Birdeye have provided feedback on this feature.

Fees associated with processing individual transactions that may be based on a percentage of the purchase or a flat rate. 41 reviewers of Birdeye have provided feedback on this feature.

The ability to integrate with a POS system in order to allow the processing of credit card or mobile payments in a store setting. 36 reviewers of Birdeye have provided feedback on this feature.

As reported in 37 Birdeye reviews. Process payments from multiple channels such as ACH, mobile, or e-commerce.

Based on 37 Birdeye reviews. Supports levels 1 and 2 for credit card payment processing.

Supports level 3 credit card processing which requires additional data for qualification. 37 reviewers of Birdeye have provided feedback on this feature.

Monitor and report on ranking in local search results This feature was mentioned in 213 Birdeye reviews.

Based on 365 Birdeye reviews and verified by the G2 Product R&D team. Report on local citations and distribute accurate listing data to directories and search engines

Based on 378 Birdeye reviews and verified by the G2 Product R&D team. Optimize or automate content for Google My Business

Based on 387 Birdeye reviews and verified by the G2 Product R&D team. Monitor online reviews and brand reputation

Integrate with social media and offer management or automation tools This feature was mentioned in 353 Birdeye reviews.

Based on 384 Birdeye reviews and verified by the G2 Product R&D team. Provide insights and data visualizations from a comprehensive dashboard

Enables users to visualize all scheduled social campaigns and content in a timeline or calendar. 412 reviewers of Birdeye have provided feedback on this feature.

As reported in 405 Birdeye reviews. Allows users to upload and publish brand content from a shared library.

Based on 412 Birdeye reviews. Collects all customer messages and inquiries from multiple social channels and delivers them to a unified inbox.

As reported in 396 Birdeye reviews. Automates the content approval process to ensure social posts are approved by managers or clients before publishing.

Allows administrators to assign permissions for different users or teams to access certain platform features. This feature was mentioned in 406 Birdeye reviews.

Provides features for creating or editing social media assets. This feature was mentioned in 403 Birdeye reviews.

Allows users to process payments in multiple currencies. 37 reviewers of Birdeye have provided feedback on this feature.

Provides an online portal where customers can make payments. This feature was mentioned in 41 Birdeye reviews.

Based on 36 Birdeye reviews. Support cardholder verification methods for POS transactions.

Provide integration with accounting software and ERP systems. This feature was mentioned in 37 Birdeye reviews.

As reported in 38 Birdeye reviews. Provide integration with B2B and B2C e-commerce platforms

Allows business to edit conversations to meet the unique needs of one's business. 13 reviewers of Birdeye have provided feedback on this feature.

Based on 12 Birdeye reviews. Gives users the ability to update systems, like CRM, based on conversations.

Allows users to maintain and observe the accuracy and viability of Intelligent Virtual Assistants. 13 reviewers of Birdeye have provided feedback on this feature.

Based on 239 Birdeye reviews. Provide tools for live chat on one's website.

Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools. 226 reviewers of Birdeye have provided feedback on this feature.

Has the ability to customize look and feel of chatbot to match` company branding. This feature was mentioned in 235 Birdeye reviews.

As reported in 228 Birdeye reviews. Gives user the ability to analyze conversations with the chatbot and see its performance.

Allows for varying access to chatbot and admin settings, depending on user, their role, etc. This feature was mentioned in 223 Birdeye reviews.

Can collect and store information from interlocators, such as email, phone number, etc. This feature was mentioned in 236 Birdeye reviews.

As reported in 488 Birdeye reviews. Calculates net promoter score (NPS) using customer feedback data.

Calculates customer satisfaction (CSAT) score using customer feedback data. This feature was mentioned in 484 Birdeye reviews.

Calculates customer effort score (CES) using customer feedback data. 465 reviewers of Birdeye have provided feedback on this feature.

Provides gamification tools to incentivize employees to leverage customer feedback insights. This feature was mentioned in 413 Birdeye reviews.

Provides insight concerning engagement with various stakeholders in regards to customer feedback and experience. This feature was mentioned in 421 Birdeye reviews.

Allow users to create surveys and repond to customer feedback in a variety of languages. This feature was mentioned in 404 Birdeye reviews.

Allows users to deploy surveys and intake feedback data for multiple brands. This feature was mentioned in 431 Birdeye reviews.

As reported in 412 Birdeye reviews. Vendor provides industry- or role-specific experience management solutions.

Based on 14 Birdeye reviews. Provides personalized responses to interlocator based on segmentation or past responses.

As reported in 15 Birdeye reviews. Has tools (e.g. dashboards and reports) to better understand conversations Intelligent Virtual Assistants have had.

Can have a natural, human-like conversation with an interlocator. 13 reviewers of Birdeye have provided feedback on this feature.

Based on 234 Birdeye reviews. Customize your chat workflows with rules and automations.

Control who the chatbot converses with (and when). 232 reviewers of Birdeye have provided feedback on this feature.

As reported in 223 Birdeye reviews. Has the ability to connect interlocator with a human agent when the need arises.

Enhances clinical workflows 213 reviewers of Birdeye have provided feedback on this feature.

As reported in 202 Birdeye reviews. Integrates with existing medical practice solutions

Based on 205 Birdeye reviews. Provides digitized intake forms both for patient and physician use

Based on 200 Birdeye reviews. Tracks and measures current and improved levels of patient engagement

Equips and empowers health systems with touchpoints and strategies to improve overall patient experience and patient satisfaction scores. 204 reviewers of Birdeye have provided feedback on this feature.

Integrates with electronic health records/electronic medical records to improve patient record management and enable care coordination. 194 reviewers of Birdeye have provided feedback on this feature.

Integrates with interactive patient care (IPC) systems to deliver patient education and key hospital information. 188 reviewers of Birdeye have provided feedback on this feature.

As reported in 209 Birdeye reviews. Facilitates and optimizes the management of a medical practice's online presence (e.g. physician websites and online review platforms)

Based on 210 Birdeye reviews. Equips practices with tools to capture and analyze patient feedback in order to improve patient satisfaction

Based on 189 Birdeye reviews. Facilitates and enables patient access to their personal health information and data.

Based on 203 Birdeye reviews. Streamlines the delivery of messaging between health care professional and patient.

Integrates with medical devices and wearables to keep track of patients' health outside of appointments and visits. This feature was mentioned in 187 Birdeye reviews.

Provides pre-built or customizable performance reports This feature was mentioned in 260 Birdeye reviews.

Based on 260 Birdeye reviews. Automates tasks and features for added convenience

Offers a white labeling service for agencies or resellers to customize platform branding This feature was mentioned in 202 Birdeye reviews.

Text enables landline phones so users can receive text messages sent to an existing business number This feature was mentioned in 205 Birdeye reviews.

Based on 187 Birdeye reviews. Provides businesses with 5- to 6-digit short codes for running text marketing campaigns

Based on 203 Birdeye reviews. Facilitates the integration of text messaging into existing business applications through an SMS gateway API

Tag content to organize and assign to specific departments or categories This feature was mentioned in 517 Birdeye reviews.

Based on 597 Birdeye reviews. Allows users to easily build customized reports and dashboards.

Based on 524 Birdeye reviews. Identifies key phrases, themes, and patterns within a given text

Outputs the sentiment (positive or negative) of a given text This feature was mentioned in 527 Birdeye reviews.

As reported in 518 Birdeye reviews. Measures and reports on NPS, CSAT, or other metrics over time

Analyzes feedback from online reviews This feature was mentioned in 666 Birdeye reviews.

Analyzes feedback from surveys through built-in survey features or integrations with survey tools This feature was mentioned in 579 Birdeye reviews.

Analyzes feedback sourced from integrations with customer service tools, such as help desks and live chat 548 reviewers of Birdeye have provided feedback on this feature.

Based on 387 Birdeye reviews. Identifies the customer and personalizes interaction at every touchpoint.

As reported in 342 Birdeye reviews. Prompts agents to engage customers based on contextual data, such as product usage or conversation history.

Provides features for sending outbound messages to engage customers through proactive support. This feature was mentioned in 311 Birdeye reviews.

Can route contacts to agents the customer has worked with before. This feature was mentioned in 332 Birdeye reviews.

Based on 340 Birdeye reviews. Provides features for escalating conversations to the appropriate agent.

As reported in 332 Birdeye reviews. Maintains a transcript of conversations from all channels.

Enables customers to resolve queries or issues without the assistance of an agent. 298 reviewers of Birdeye have provided feedback on this feature.

As reported in 155 Birdeye reviews. Allows users to generate text based on a text prompt.

As reported in 150 Birdeye reviews. Condenses long documents or text into a brief summary.

Based on 14 Birdeye reviews. Allows users to generate text based on a text prompt.

As reported in 13 Birdeye reviews. Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt. 181 reviewers of Birdeye have provided feedback on this feature.

Condenses long documents or text into a brief summary. 179 reviewers of Birdeye have provided feedback on this feature.

Based on 170 Birdeye reviews. Simulates human-like speech from text inputs.

As reported in 236 Birdeye reviews. Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary. This feature was mentioned in 234 Birdeye reviews.

Allows users to generate text based on a text prompt. This feature was mentioned in 353 Birdeye reviews.

Condenses long documents or text into a brief summary. This feature was mentioned in 354 Birdeye reviews.

Based on 424 Birdeye reviews. Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary. 417 reviewers of Birdeye have provided feedback on this feature.

Based on 23 Birdeye reviews. Produces finished or near-finished content with minimal human intervention beyond templating and prompting.

As reported in 23 Birdeye reviews. Generates high-quality content that adheres to brand guidelines.

Provides content generation at scale with efficient response times and quick turnaround. 23 reviewers of Birdeye have provided feedback on this feature.

As reported in 21 Birdeye reviews. Acts as a central hub for teams to collaborate and coordinate on large-scale content efforts.

Based on 23 Birdeye reviews. Maintains regulatory compliance to ensure company data privacy and protection.

Features guardrails to prevent harmful or offensive content generation. 23 reviewers of Birdeye have provided feedback on this feature.

Allows users to automate responses to customer inquiries across various channels. 12 reviewers of Birdeye have provided feedback on this feature.

Based on 12 Birdeye reviews. Allows users to automate responses to customer inquiries across various channels.

As reported in 12 Birdeye reviews. Allows users to automate the process of generating and qualifying sales leads.

As reported in 12 Birdeye reviews. Allows users to automate the handling, processing, and management of documents.

Based on 12 Birdeye reviews. Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders.

Based on 13 Birdeye reviews. Allows the AI agent to learn from interactions and adapt its responses accordingly.

Allows the AI agent to learn from interactions and adapt its responses accordingly. This feature was mentioned in 12 Birdeye reviews.

Provides the AI agent the ability to execute tasks without requiring constant user input. 12 reviewers of Birdeye have provided feedback on this feature.

Allows the AI agent to identify and resolve issues without user intervention. This feature was mentioned in 12 Birdeye reviews.

Allows the user to monitor where and how often their brand appears in AI-generated search results and conversational AI platforms.

Provides users with the ability to analyze how AI platforms rank and surface their brand in AI-generated search results.

Enables users to evaluate how AI-generated content portrays their brand, detecting potential biases or misinformation.

Provides users with the ability to identify incorrect or misleading AI-generated brand mentions that could impact perception.

Provides users with the ability to analyze sentiment trends for their brand versus industry peers in AI-generated content.

Allows users to compare how frequently their competitors are mentioned in AI-generated search results relative to their own brand.

Allows users to adapt their content to align with the way AI platforms interpret and categorize information.

Offers users insights on how to refine messaging and content structure to improve AI-driven discoverability.

Enables users to receive instant notifications when their brand is referenced in AI-generated responses.

Provides users with detailed reports on AI-generated brand mentions, rankings, and sentiment analysis.

Allows users to automate responses to customer inquiries across various channels.

Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders.

Allows users to automate the handling, processing, and management of documents.

Allows the AI agent to learn from interactions and adapt its responses accordingly.

Allows the AI agent to learn from interactions and adapt its responses accordingly.

Provides the AI agent the ability to execute tasks without requiring constant user input.

Allows the AI agent to identify and resolve issues without user intervention.

Allows the AI agent to autonomously resolve customer queries without human intervention.

Enables the AI agent to provide accurate answers based on the context of customer inquiries.

Allows the AI agent to analyze customer sentiment and adjust responses accordingly.

Enables the AI agent to retrieve information from a knowledge base to assist with query resolution.

Provides users the ability to interact with the AI agent in multiple languages for global support.

Enables the AI agent to initiate interactions, such as reminders or follow-ups, with customers.

Provides users the ability to automate gathering and analyzing customer feedback after interactions.

Allows the AI agent to identify when issues require human intervention and escalate them appropriately.

Enables the AI agent to streamline repetitive customer service tasks, improving efficiency and response times.

Capability to perform complex tasks without constant human input This feature was mentioned in 48 Birdeye reviews.

Based on 48 Birdeye reviews. Works across multiple software systems or databases

Anticipates needs and offers suggestions without prompting This feature was mentioned in 48 Birdeye reviews.

Capability to perform complex tasks without constant human input 37 reviewers of Birdeye have provided feedback on this feature.

As reported in 38 Birdeye reviews. Ability to break down and plan multi-step processes

Works across multiple software systems or databases This feature was mentioned in 37 Birdeye reviews.

Based on 36 Birdeye reviews. Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting 36 reviewers of Birdeye have provided feedback on this feature.

As reported in 37 Birdeye reviews. Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input This feature was mentioned in 295 Birdeye reviews.

Ability to break down and plan multi-step processes This feature was mentioned in 287 Birdeye reviews.

Works across multiple software systems or databases This feature was mentioned in 289 Birdeye reviews.

As reported in 286 Birdeye reviews. Improves performance based on feedback and experience

As reported in 290 Birdeye reviews. Anticipates needs and offers suggestions without prompting

As reported in 285 Birdeye reviews. Makes informed choices based on available data and objectives

As reported in 55 Birdeye reviews. Capability to perform complex tasks without constant human input

Works across multiple software systems or databases 54 reviewers of Birdeye have provided feedback on this feature.

Based on 54 Birdeye reviews. Engages in human-like conversation for task delegation

As reported in 54 Birdeye reviews. Anticipates needs and offers suggestions without prompting

Capability to perform complex tasks without constant human input This feature was mentioned in 89 Birdeye reviews.

Ability to break down and plan multi-step processes This feature was mentioned in 88 Birdeye reviews.

As reported in 89 Birdeye reviews. Works across multiple software systems or databases

As reported in 90 Birdeye reviews. Improves performance based on feedback and experience

Based on 90 Birdeye reviews. Engages in human-like conversation for task delegation

As reported in 89 Birdeye reviews. Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives This feature was mentioned in 90 Birdeye reviews.

Works across multiple software systems or databases This feature was mentioned in 30 Birdeye reviews.

As reported in 30 Birdeye reviews. Improves performance based on feedback and experience

As reported in 31 Birdeye reviews. Engages in human-like conversation for task delegation

As reported in 30 Birdeye reviews. Makes informed choices based on available data and objectives