Birdeye Reviews & Product Details

I like that Birdeye provides a simple way to reach out to clients, and it has a built-in campaign feature. Once I build the campaign, I can just sit back and watch it work for me. The functionality is great because it can execute things without me needing to trigger it every day. Once everything is set up and connected with social media and integrations, Birdeye works consistently without needing daily attention. Review collected by and hosted on G2.com.

My only beef with them is their texting functionality. They don't allow you to schedule texting campaigns any more than a few hours in advance. You're not able to set it to text multiple days or weeks into the future. You have to go in based and do it on a daily basis. Review collected by and hosted on G2.com.

Birdeye is fairly easy to use and navigate once you’re in the platform and comfortable with all the tools. It offers so many different features, which is a big plus because we don’t need multiple software for different tasks - they’re all available on one website.

One of my favorite features Birdeye offers is review management. It’s really convenient to have auto-replies set up for our Google reviews, so I don’t have to constantly monitor them after hours, on weekends, or on my days off. I also like that if we receive a negative review that doesn’t trigger an auto-reply, Birdeye provides reply suggestions tailored to that specific review. That gives me a solid starting point to craft my own response. Customer support is also very helpful, and they're easy to reach when I have questions or need assistance. Review collected by and hosted on G2.com.

One of my main pain points with Birdeye is connecting our Instagram account. Our Facebook and Instagram accounts aren’t linked (which is a separate issue outside of Birdeye’s control), so I haven’t been able to integrate Instagram because Birdeye requires an Instagram login through Facebook. I wish there were an option to sign in to Instagram separately, without going through Facebook, so I could manage all of our social media accounts within one piece of software. I realize this is a fairly unique situation, so while it’s a real frustration for me, it’s probably not a problem for most other users. Review collected by and hosted on G2.com.

We like how easy Birdeye is to use, especially when it comes to managing and handling reviews. Being able to push consistent business information to various websites is also a big value for us. Birdeye’s customer service has been great, and they always work to get things done right. Overall, the platform combines ease of use, strong customer support, and a number of cool features. We had it up and running in about two weeks, and we use Birdeye daily. Review collected by and hosted on G2.com.

My main concern is how quickly the AI world changes and the challenge of staying on top of everything. Integration was also a bit of a hurdle, and it took some extra effort to get things working smoothly. Review collected by and hosted on G2.com.

Birdeye has really made a difference for our business. Its easy to use and our team was able to get the hang of it quickly without a lot of training. Setting it up was very easy and their support team is always available to answer our questions and guide us through the process. We use it every day mainly for managing reviews and messaging customers and its full of features that actually make our jobs easier. It also works smoothly with our existing systems, so everything works together without any headaches. Overall it’s been a great tool for staying connected with our customers. Review collected by and hosted on G2.com.

One thing I wish were easier is the ability to reply to reviews on every site. It would be so much more convenient if platforms like the Better Business Bureau, Trustpilot, and Best Company could be linked, so we wouldn’t have to go directly to each site to respond. We are able to see the reviews on Birdeye but have to reply directly on their original site as opposed to google which is linked. Review collected by and hosted on G2.com.

Birdeye is very user-friendly and offers convenient filtering options, making it easy to find exactly what you need without hassle. I find it extremely helpful to be able to view, track, monitor, update, respond to, and manage reviews from all platforms and locations, all on a single page. I use Birdeye daily. It is easy to integrate a new business profile and link it to my Birdeye profile. I would also like to mention that the customer support team, the IT team, and the reps at Birdeye are nothing short of spectacular. Review collected by and hosted on G2.com.

I wish there were more customizable features available for easier access and improved layout options. It would also be helpful to have additional ways to organize tickets and reviews beyond just creating tags—perhaps with pre-made or automated tags, as well as color-coordinated features. Additionally, I would appreciate a feature that lets me send email reminders to specific employees who forget to leave notes on tickets, so they are reminded about the urgency of our ticket follow-ups. Review collected by and hosted on G2.com.

I appreciate the automated responses and AI-driven review summaries, which help me save time and ensure our messaging remains consistent. Being able to monitor and respond to both reviews and surveys from one dashboard is also very convenient. The analytics offered by Birdeye are especially valuable for my hospital, as they provide insights into customer sentiment and point out areas where we can enhance our services or operations. Since we started using Birdeye, we have consistently received thorough and detailed client reviews on a daily basis. Review collected by and hosted on G2.com.

The platform provides a wide array of features, which can create a learning curve for newcomers as they try to make the most of its capabilities. Review collected by and hosted on G2.com.

We have been using Birdeye's services since July 2023 and our reputation management has been streamlined and really successful from our standpoint. All of our locations appreciate the ease with which we can stay on top of our reviews and assist customers as needed through the feedback we receive. We also love having the ability to send email blasts to our customers quickly and easily. The people we work with at Birdeye are very kind, efficient and knowledgeable -- we enjoy working with them. I wouldn't hesitate to recommend this company to others! Review collected by and hosted on G2.com.

I really don't have many complaints—they are consistently responsive and helpful. My only issue is with their pricing, which tends to be fairly standard for everyone. Since our company has some locations that are smaller than others, we have to allocate our funds differently, and a more flexible pricing structure would be helpful. Review collected by and hosted on G2.com.

They offer excellent customer support and have helped accelerate many processes for large, multi-location businesses like mine. The platform includes a variety of features that benefit my entire organization, ranging from reputation management to listings management. Review collected by and hosted on G2.com.

The Birdeye platform does have a bit of a learning curve. I also wish it offered the ability to create new listings, as currently, there is some manual work involved. Review collected by and hosted on G2.com.

Birdeye brings multiple reputation and patient-engagement tools into one centralized platform, which is especially valuable for multi-location organizations. The ability to manage reviews, listings, messaging, and insights across dozens of locations in a single dashboard saves significant time and creates consistency. The reporting and visibility into patient feedback help us quickly identify trends and opportunities at both the practice and enterprise level. Review collected by and hosted on G2.com.

Some features can feel overwhelming at first due to the breadth of the platform, and not every tool is equally intuitive out of the box. For teams that don’t use the platform daily, ongoing training and enablement are important to ensure adoption. Additionally, certain workflows could benefit from more customization to better fit healthcare-specific nuances. Review collected by and hosted on G2.com.

We just started partnering with Birdeye in July of 2024. The implementation process was wonderful, and the partnership just continues to feel seamless and productive. The Birdeye team made onboarding simple, providing clear instructions and exceptional support every step of the way. Their platform is intuitive, the integration process with easy, and the analytics tools have given us valuable insights into customer feedback. We're thrilled with the results so far and highly recommend Birdeye for anyone looking to enhance their online reputation!

UPDATE: It has been over a year since we started our partnership with Birdeye, and I continue to be impressed with their customer support, ease of use and increasingly great features, which seem to be continually evolving and getting better. Our customer success manager is engaged, responsive and an absolute pleasure to partner with! Review collected by and hosted on G2.com.

I truly cannot think of a downside to working with Birdeye. So far, they've been nothing but wonderful to work with! Review collected by and hosted on G2.com.