---
title: Birdeye Reviews
meta_title: 'Birdeye Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 4095 reviews by the users' company size, role or industry
  to find out how Birdeye works for a business like yours.
aggregate_rating:
  rating_value: 4.7
  review_count: 4095
  scale: '5'
date_modified: '2026-06-24'
parent_category:
  name: Marketing
  url: https://www.g2.com/categories/marketing
---

# Birdeye Reviews
**Vendor:** Birdeye  
**Category:** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management)  
**Average Rating:** 4.7/5.0  
**Total Reviews:** 4,095
## About Birdeye
Birdeye builds AI agents for multi-location brands — trusted by the largest enterprise brands globally, including Sutter Health, Aspen Dental, Sun Auto and Caesars Entertainment. We give you AI coworkers at every location — for marketing, operations, and customer experience — that do the jobs your business needs done by employing multiple agents that work together to win AI visibility, convert demand, and deliver a consistent customer experience. AI Coworkers → Do the Jobs Jay (marketing), Robin (operations), and Myna (customer experience) own the work across your locations — from AI search visibility, reviews, listings, and social, to front desk and appointment booking, to surveys, ticketing, and insights. You're not buying features. You're adding AI staff to every location. So the work gets done at every location — without stretching your team thinner. Agents → Do the Work Each coworker employs multiple agents that work together to complete a job. The way those agents work is what makes us different. Most software tells you what's happening; our agents decide what to do — and do it, with your approval. They consolidate every signal across every location, whether it lives in Birdeye or one of your 3,000+ integrations; reason with your brand voice and industry context; and act — together — to drive the outcome. So one review, one campaign, one missed call becomes a finished outcome, not a task sitting in a dashboard. Enterprise-Ready → Built for Scale SSO, audit logging, HIPAA, SOC 2, and GDPR. Role-based access, tiered approvals, and location-level reporting give corporate and local teams the control they need. So you stay in control while AI handles execution across hundreds of locations. With teams across the U.S., U.K., Australia, and India, Birdeye is redefining how enterprises win locally at scale.



## Birdeye Pros & Cons
**What users like:**

- Users find Birdeye's platform remarkably **easy to use** , with seamless navigation and efficient review management. (1019 reviews)
- Users appreciate the **helpful customer support** of Birdeye, which efficiently resolves issues and enhances user experience. (1009 reviews)
- Users commend Birdeye for its **effective review management tools** , enhancing communication and boosting online reputation significantly. (851 reviews)
- Users praise Birdeye's **exceptional customer support** , highlighting their dedication to seamless integration and effective communication. (720 reviews)
- Users love the **easy-to-use features** of Birdeye, significantly improving communication and simplifying patient interactions. (589 reviews)
- Reviews (540 reviews)
- Centralized Reviews (497 reviews)
- Review Increase (475 reviews)
- Efficiency (398 reviews)
- Customer Service (385 reviews)

**What users dislike:**

- Users note the **missing features** in Birdeye, expressing a desire for additional capabilities and integrations. (232 reviews)
- Users note that the **UI performance and AI chatbot** need significant improvements to enhance overall usability and effectiveness. (158 reviews)
- Users find the **review management process confusing** , especially with updates and integration challenges affecting usability. (158 reviews)
- Users face a noticeable **learning curve** with Birdeye, making initial navigation somewhat challenging before mastering the platform. (139 reviews)
- Users note **limited features** in Birdeye, with requests for more intuitive options and enhanced AI capabilities. (138 reviews)
- Users face **integration issues** with Birdeye, leading to implementation challenges and inadequate customer support capabilities. (122 reviews)
- Limitations (118 reviews)
- Users find **reporting issues** arise when real-time updates are lacking, leading to potential duplication of efforts. (117 reviews)
- Poor Customer Support (114 reviews)
- Users find Birdeye to be **expensive** without significant downsides, but the AI chatbot's complexity handling could improve. (102 reviews)

## Birdeye Reviews
  ### 1. Birdeye Centralizes Reviews and Messaging with Time-Saving Automation

**Rating:** 5.0/5.0 stars

**Reviewed by:** Lee M. | Receptionist, Enterprise (> 1000 emp.)

**Reviewed Date:** June 16, 2026

**What do you like best about Birdeye?**

What I like best about Birdeye is how it centralizes customer reviews, messaging, and reputation management in one platform. It makes it easy to monitor customer feedback, respond quickly, and gain insights that help improve the overall customer experience. The interface is user-friendly, and the automation features save significant time while helping maintain a strong online presence.

**What do you dislike about Birdeye?**

The learning curve can be a bit steep initially, and some advanced features are only available in more expensive plans. The interface can also feel overwhelming when you're first getting started.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye helps solve the challenge of managing customer reviews, communications, and online reputation across multiple channels from a single platform. It streamlines the process of collecting feedback, responding to customers, and monitoring brand sentiment, which saves time and improves efficiency. This has helped me stay on top of customer interactions, identify areas for improvement more quickly, and maintain a stronger online presence.

  ### 2. Birdeye Makes Review and Reputation Management Effortless

**Rating:** 5.0/5.0 stars

**Reviewed by:** Lois B. | Receptionist, Enterprise (> 1000 emp.)

**Reviewed Date:** June 15, 2026

**What do you like best about Birdeye?**

What I like best about Birdeye is how it centralizes customer reviews, messaging, and online reputation management in one easy-to-use platform. The automated review requests help generate more customer feedback with minimal effort, and the dashboard makes it simple to monitor and respond to reviews across multiple sites. The reporting features provide valuable insights into customer sentiment, helping businesses improve their service and strengthen their online presence. Overall, Birdeye saves time, improves customer engagement, and makes reputation management much more efficient.

**What do you dislike about Birdeye?**

One area where Birdeye could improve is its customization options for certain automated campaigns and workflows, which can feel somewhat limited for businesses with more complex needs. The platform also has a wide range of features, so there can be a learning curve for new users trying to take full advantage of everything it offers. Additionally, some reporting and analytics views could be more flexible and easier to customize for specific business requirements.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye helps solve the challenge of managing customer reviews, communications, and online reputation across multiple platforms from a single location. It streamlines the process of collecting customer feedback, responding to reviews, and engaging with customers through messaging tools. This saves significant time, improves efficiency, and helps maintain a strong online presence. As a result, we gain better visibility into customer sentiment, can address issues more quickly, and are able to build greater trust with both existing and potential customers.

  ### 3. Easy to use product that keeps improving.

**Rating:** 4.5/5.0 stars

**Reviewed by:** Brant  S. | Project Manager , Small-Business (50 or fewer emp.)

**Reviewed Date:** March 06, 2024

**What do you like best about Birdeye?**

Birdeye has a large suite of products to help any business succeed.  From Local Listing Management, Experience Management, Online Reputation Management to Social Media Management.  We use their Local Listing and Online Reputation Management and have been for years.  It has helped us establish consistent business listing information online and increase the number of reviews we receive each month.

They have a great interface and mobile application as well which makes using the product easy especially since you are in it on a daily basis.  It is easy to setup and if you have any issues they have great customer support.

Their online chat feature works well with businesses who value quick connection with customers. When the customer is on their website and reaches out the business can instantly interact with them to help convert the customer.  While there are some spam contacts over 80% have been legitimate.   It is easy to integrate the chat feature into the website as well as the reviews link and reviews rating.

The application runs well and is easy to use online or on your phone.  The newer AI features seem to work well although I am not always sure what the real difference is from the old non AI products.

**What do you dislike about Birdeye?**

Birdeye is a little more expensive than some of their competitors.  Sometimes I get frustrated with what is included and what is an additional cost.  It is not always clear until you add it and get billed for it.

**What problems is Birdeye solving and how is that benefiting you?**

Having consistent reviews online is important and Birdeye makes this easy.  Their tool does the work to solicit reviews and follow-up with individuals who have not reviewed and help them to do so.  They also provide an easy to use communication / online chat tool.  This helps you connect with potential customers and turn leads into conversions.  Their easy to use local listing management will help keep business information in sync across business directorys.

  ### 4. Birdeye: The Ultimate Reputation Management Platform

**Rating:** 5.0/5.0 stars

**Reviewed by:** JR P. | Director of Sales Support, Mid-Market (51-1000 emp.)

**Reviewed Date:** June 08, 2017

**What do you like best about Birdeye?**

I like how Birdeye has continued to grow each year, bringing on new products, with social media being a big one. The inbox feature is really critical for us to communicate with our customers, which is the biggest piece we utilize. Social media allows us to post to multiple channels at once, making it very convenient. Additionally, the inbox allows one-on-one texting without any charge, keeping us in touch with our customers, which is something many businesses overlook. I also found the initial setup very easy, especially with the help of videos in all modules which made it straightforward. Birdeye is really a good product for reputation management.

**What do you dislike about Birdeye?**

I think they need to have a phone system, and they're working on that. Their email marketing could be better. I think they're a little lax on it, but they have a program they're currently working on. We're not disappointed, and the things that we think can be improved on, they currently are working on.

**Recommendations to others considering Birdeye:**

Do not price be a deciding factor. You will not be disappointed the results and the results assist you in retention which allows you time to grow your client base.

**What problems is Birdeye solving and how is that benefiting you?**

I use Birdeye for reputation management, letting us communicate with customers beyond their initial experience. It provides an inbox for back and forth communication, gathers online reviews, and posts to multiple social media channels from one platform, simplifying engagement.

  ### 5. Great ROI, but there's room to grow.

**Rating:** 3.5/5.0 stars

**Reviewed by:** Kailey M. | Marketing Coordinator, Enterprise (> 1000 emp.)

**Reviewed Date:** December 17, 2025

**What do you like best about Birdeye?**

What I value most about Birdeye is how seamlessly it allows our individual loan originators to access the platform, monitor their performance, and quickly reply to feedback using its efficient built-in AI tools. The software also streamlines our marketing by automatically transforming those positive client reviews into polished social media posts to keep our feeds active with strong social proof. 

Beyond day-to-day management, users consistently praise their highly responsive, 24/7 customer support team for providing fast, helpful assistance whenever technical questions or onboarding needs arise. On a strategic level, businesses highlight the software's immense return on investment (ROI), noting that automated SMS review campaigns heavily accelerate review volume, which directly translates into a powerful boost for local SEO and Google visibility. 

Ultimately, by combining clear performance dashboards that track employee-level responsiveness with dependable customer service, Birdeye gives team-centric businesses a complete communication powerhouse that moves the needle on revenue and lead generation. 

Lastly, I like that it integrates well with social media platforms like Facebook and Instagram. My LOs are able to pull up the reviews. change the background to fit their aesthetic and upload them straight to their social media platforms easy peezy!

**What do you dislike about Birdeye?**

While Birdeye delivers powerful results, the platform's user interface can feel incredibly overwhelming and convoluted, especially when managing a team with multiple individual loan originators. The dashboard tries to pack too much data onto the main screen, making it frustratingly difficult to quickly locate a specific loan officer's profile, track their individual metrics, or even distinguish exactly whose reviews you are currently looking at without a clunky, multi-step navigation process. 

They severely need to streamline and simplify the face of the platform so branch managers can analyze employee-level performance at a glance without getting lost or confused in the clutter. 

Beyond the messy interface, other users frequently point out minor but persistent frustrations, such as the AI-generated responses occasionally feeling repetitive and generic if not manually tweaked. 

Additionally, the system sometimes experiences lag when updating review statuses, lacks native publishing support for modern social media formats like TikTok or live videos, and features a steep learning curve that requires considerable time and training for new team members to fully master.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye solves my biggest headache of managing a scattered online presence and wasting hours on reputation strategy by centralizing my local search visibility, review generation, and client messages into a single automated hub. By streamlining review collection right after a transaction, the platform rapidly accelerates our feedback volume, which really boosts our Google visibility and builds instant credibility for my team. 

It completely fixes my engagement roadblocks with built-in AI tools that draft polished, context-aware replies for me, keeping our clients happy while saving me tons of time every single day. Plus, it automatically turns our best testimonials into active social media posts and pulls messages from dozens of networks into one place, giving my individual team members total control over their digital footprint without the friction of bouncing between a million different apps.

**Official Response from Ciera Saldona:**

> We're glad to hear that Birdeye has helped improve your online presence on Google! We understand that the setup process can be challenging, and we're continuously working to make it more user-friendly.

  ### 6. Efficient Automation with Room for Growth

**Rating:** 5.0/5.0 stars

**Reviewed by:** Adrian A. | Marketing Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** May 18, 2026

**What do you like best about Birdeye?**

I really value the all-in-one dashboard. Having reviews, social media, listings, and customer messaging in one place eliminates the need to jump between different apps or platforms. It makes managing our online presence much more streamlined and consistent.

**What do you dislike about Birdeye?**

There are some functionalities that we would love to be included in some of their modules, like social AI, for it to be better suited in an agency.

**What problems is Birdeye solving and how is that benefiting you?**

We were struggling to keep up with monitoring, requesting, and responding to customer reviews across multiple different sites (Google, Yelp, Facebook). It was a manual, time-consuming process, and our local search rankings were suffering because we weren't generating enough consistent, positive reviews.Birdeye solved this by automating our review requests and giving us one central inbox to reply from. The benefit is twofold: we are saving hours of manual work each week, and the steady stream of new reviews has significantly boosted our local SEO, helping us attract more new customers.

**Official Response from Ciera Saldona:**

> Thank you for sharing your positive experience with Birdeye. We're thrilled to hear that it fits well with your marketing and automation arsenal, and that it's valuable for managing reviews and listings for your multilocation clients. We'll take note of your suggestions for additional functionalities to better suit agencies.

  ### 7. User-Friendly Portal with Smart Automated Responses and Valuable Insights

**Rating:** 4.5/5.0 stars

**Reviewed by:** ashley m. | Marketing, Enterprise (> 1000 emp.)

**Reviewed Date:** June 09, 2026

**What do you like best about Birdeye?**

I really like the automated responses when we receive reviews. I also appreciate how user-friendly the portal is and how easy it is to navigate. The Google Analytics integration is another great addition that helps with streamlining. Overall, we’re certainly getting our money’s worth from this product, since it provides a lot of insight across our departments and helps us identify areas of strength and weakness. The process is quick and effective. We also know instantly when receiving a review and trust that the automated response will work. Support and onboarding was a breeze.

**What do you dislike about Birdeye?**

My only dislike is that on the URL page, we sometimes have guests click on "contact us directly" and send us a positive review. Therefore, we miss out on publishing those 5-star reviews.

**What problems is Birdeye solving and how is that benefiting you?**

It's giving us more time back in our day. We can easily push for more reviews and can trust the automation to create responses in a timely manner.

  ### 8. Strengthen customer connections and streamline your review process with Birdeye.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Melissa F. | Assistant Practice Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** May 23, 2025

**What do you like best about Birdeye?**

I’ve really appreciated the automated responses and AI-powered review summaries—they save both me and my team valuable time while ensuring consistent messaging. It’s incredibly convenient to monitor and respond to reviews and surveys all in one place through a single dashboard. The analytics Birdeye provides are especially valuable for our hospital, offering clear insights into customer sentiment and identifying opportunities to improve our services and operations. Since implementing Birdeye, we’ve also seen a steady increase in detailed client feedback on a daily basis, which has been extremely beneficial.
Overall, Birdeye has been a valuable tool in helping us better understand our clients and continuously enhance the experience we provide.

**What do you dislike about Birdeye?**

Birdeye offers a robust set of features, which can present a slight learning curve for new users. It may take some time to fully understand how the platform works and to maximize all of its capabilities.
That said, once you become familiar with the system, it proves to be a powerful and worthwhile tool that delivers significant value for your team and operations.

**What problems is Birdeye solving and how is that benefiting you?**

Many satisfied customers don’t usually leave reviews on their own. Manually reaching out for feedback can feel awkward, can lead to inconsistent responses, and it takes up a lot of time. With Birdeye, after each client interaction—whether it’s a purchase or a service appointment—the system automatically sends a text message or email with a direct link so the customer can leave a review on platforms like Google, Yelp, or other industry-specific sites. Since using it, we’ve seen a noticeable increase in the number of reviews we receive, and they’re often more detailed—especially the positive ones, which frequently include photos.

**Official Response from Ciera Saldona:**

> We're glad to hear that you appreciate Birdeye's automated responses and AI-powered review summaries. We understand the importance of saving time and maintaining consistent messaging.

  ### 9. Birdeye Streamlines Patient Review Outreach with Smooth Integration and Responsive Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Christine S. | Accounts Receivable, Mid-Market (51-1000 emp.)

**Reviewed Date:** June 09, 2026

**What do you like best about Birdeye?**

It has been a great tool for automatically reaching out to patients and encouraging them to leave reviews, while seamlessly displaying those reviews across our various platforms without requiring our team to manually enter patient information, log into multiple systems, or create posts highlighting top reviews. The integration process was smooth and worked seamlessly with all of our existing systems.

Additionally, whenever we encounter an issue or need assistance troubleshooting, the support team is easy to reach and provides prompt, helpful resolutions.

One feature we particularly appreciate is the ability for patients to provide private feedback about their experiences if they are not comfortable posting a public review. This allows us to address any concerns directly, improve their experience, and make their next visit even better. Overall, it has been an efficient and valuable tool for both patient engagement and practice growth.

**What do you dislike about Birdeye?**

There is not much that I do not like about Birdeye. The only thing that I would like to make easier is to block or remove patients that we would not like to receive a review message.

**What problems is Birdeye solving and how is that benefiting you?**

They are making sending campaigns or massive emails/texts for upcoming promotions that we are offering easier to do and allowing us to add more information and allowing AI templates to help us get started in what we are wanting to display. I love how they helped solve our problem of when and what we are posting where with their Social AI calendar. Is has helped us have all of our information in one spot and see all of our offices and platforms in one area.

  ### 10. Helpful Integrations, Strong Performance, and HUGE Time Saver

**Rating:** 5.0/5.0 stars

**Reviewed by:** Sydney V. | Communications Specialist, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 27, 2026

**What do you like best about Birdeye?**

The integrations across so many different platforms has been a game changer for our social media and review engagement. Another aspect that has saved us a great deal of time is being able to manage and automate office listings, marketing posts, review responses, etc. for several locations at once.

**What do you dislike about Birdeye?**

It would be incredible if Birdeye could feed updated information back into our scheduling software. For example, if an email bounces back as non-deliverable, I’d love for it to be flagged or marked in some way so our team knows to update it the next time we interact with that client.

The only other thing I haven’t loved is that, when we were interested in adding mass texting capabilities, we discovered our initial integration wasn’t sufficient. We tried to update our integration using an SFTP file transfer; however, there wasn’t a quick or simple way to filter the necessary data from our software into the correct format to support further integration.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye has given our seven locations the ability to consolidate social media, email campaigns, review requests, and online inquiries/leads in one place. It saves us hours each week by automating review requests nightly, letting us create social media posts and schedule them across multiple platforms for all locations at once, and enabling us to communicate with online inquiries/leads in real time. It's easy to use and is customizable to fit our needs.

  ### 11. User-Friendly Platform + Top-Notch Support Team!

**Rating:** 4.5/5.0 stars

**Reviewed by:** Grace F. | Digital Media and Reputation Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** December 17, 2024

**What do you like best about Birdeye?**

Birdeye is user-friendly and offers a wide range of features to help you get the most out of your reviews. The reporting tools are helpful, and the customer support is excellent. The response time from both the Birdeye reps and backend support team is timely, and they are always willing to hop on a call for additional assistance. Anytime we’ve needed to integrate something new, they’ve made the process smooth and easy. Overall, the platform’s usability and high level of customer service make Birdeye a tool our team highly recommends.

**What do you dislike about Birdeye?**

The main downside to Birdeye is that the AI feature does not currently learn or adapt to your company’s brand voice over time. Because of this, the responses it generates do not always align with our messaging, making the feature less useful for our team. However, we’ve heard there are plans to introduce a brand voice feature, which is great to hear. Additionally, Birdeye no longer integrates with Yelp, which means we now have to log into Yelp separately to monitor and respond to those reviews.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye makes it easy to manage reviews across all of our communities and entities from one centralized platform. Since we receive reviews frequently, having everything organized in one place helps our team stay efficient with review responses. It simplifies the review management process, improves organization, and helps ensure no reviewer goes unnoticed. The reporting tools are another great feature, giving our onsite teams valuable insight into review trends and actionable feedback they can apply moving forward. Overall, Birdeye has become a daily tool for our team and has greatly improved the way we manage and monitor reviews.

**Official Response from Ciera Saldona:**

> We're pleased to hear that Birdeye has streamlined your review monitoring process and provided valuable reporting tools for your onsite teams. We understand the importance of a smooth user experience and will address the glitchy behavior and AI feature to better meet your expectations.

  ### 12. A Powerful Tool for Managing Multiple Offices Efficiently

**Rating:** 5.0/5.0 stars

**Reviewed by:** Gina . | Marketing Director / SEO, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 21, 2026

**What do you like best about Birdeye?**

So many different features have saved me an enormous amount of time. The AI review response agent has been especially valuable — it analyzes sentiment, urgency, and even images to craft personalized, on‑brand replies. With seven dental offices, managing a high volume of reviews across multiple practices can become tedious, but this platform has genuinely freed up a significant portion of my day.

Birdeye’s interface is clean, intuitive, and clearly designed for efficiency. The dashboard brings reviews, messages, listings, and analytics into one simple, easy‑to‑navigate hub. For a multi‑location practice, the ability to toggle between offices or apply updates across all locations at once is a major advantage and eliminates so much repetitive work.

Integrations with multiple platforms are effortless. Whether it’s social media or online listings, the Birdeye platform syncs smoothly to ensure maximum reputation management with minimal manual effort.

Pricing feels fair and reasonable when you consider the number of hours saved by having so many daily tasks centralized in one place. The return on time alone makes it worthwhile.

Performance is solid, and customer support is top‑notch. Any questions or concerns are addressed quickly and thoroughly, which makes onboarding and ongoing use smooth and stress‑free.

**What do you dislike about Birdeye?**

I don’t have any suggestions for improvement based on the features I currently use.

**What problems is Birdeye solving and how is that benefiting you?**

Time management has been the biggest benefit. As a team of one handling social posts, online listings, review responses, and more, for seven dental offices, this platform has brought real structure to my day. The tools it provides make it easy to manage a large number of tasks quickly and efficiently, which has made a noticeable difference in my daily workload.

  ### 13. Powerful All-In-One Solution for Reputation Management

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jessica M. | Marketing, Enterprise (> 1000 emp.)

**Reviewed Date:** January 14, 2026

**What do you like best about Birdeye?**

I use Birdeye for everything across our company, from getting reviews to connecting our social media accounts. It solves many of our problems, and the amount of Google reviews we've received has been amazing. I love the friendly user experience and the ease of finding anything we are searching for. They have incredible webinars, bringing in speakers from all over the globe and keeping us up to date on trends with socials and algorithms. It’s simply an amazing program, and I wish we would have switched sooner. The initial setup was amazing—they basically did everything, and we just needed to create logins and passwords.

**What do you dislike about Birdeye?**

I dont have anything I dislike about birdeye

**What problems is Birdeye solving and how is that benefiting you?**

I use Birdeye to manage online reputation and marketing across multiple locations. It boosts our Google reviews significantly and connects our social media accounts efficiently.

  ### 14. Birdeye Puts Reviews, Messages, and Insights in One Time-Saving Dashboard

**Rating:** 5.0/5.0 stars

**Reviewed by:** Pranath M. | Data Analyst, Enterprise (> 1000 emp.)

**Reviewed Date:** April 30, 2026

**What do you like best about Birdeye?**

I’ve been using Birdeye for about 2 years, and the biggest value is having reviews, customer messages, and location-level feedback all in one place. The dashboard is easy to check daily, and it saves a lot of time compared to jumping between different review sites. I also like the AI/review insights because it helps spot common customer issues faster.

**What do you dislike about Birdeye?**

There are a lot of features, so the setup and learning curve can take some time at first. Some settings are not always obvious right away, but once you use it regularly, it becomes much easier.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye helps us manage reviews, messages, and customer feedback across multiple locations in one place. The UI is pretty easy to use once you get used to it, and the dashboard makes it simple to see what needs attention. The integrations help pull everything together so we are not checking multiple sites manually. Performance has been reliable overall, and it saves our team time every week. From an ROI standpoint, it helps us stay on top of our online reputation and respond faster, which is valuable for a large organization. Support and onboarding were helpful when getting started, especially with setting up locations and workflows. I also like the AI tools because they make it easier to spot trends in customer feedback and understand what people are saying without reading every review one by one.

  ### 15. Easy-to-Use Birdeye with Strong AppFolio Integration and Robust Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Megan F. | Operations Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** June 09, 2026

**What do you like best about Birdeye?**

Birdeye has an easy user interface for both brand-new users and those that are seasoned with the platform. The integration with AppFolio was a large selling factor. The system performs well and is customizable for our business. The pricing was reasonable considering the integration features. Their support team has always been available, with Birdeye providing a very robust onboarding experience. The AI/intelligence offerings are in line with making sure we're top of our game.

**What do you dislike about Birdeye?**

I haven’t found any downsides to using Birdeye. If I had to offer one piece of constructive feedback, it would be to further expand and strengthen the integration with AppFolio.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye has helped us address our review automation needs. It’s now much easier to see which employees are actually requesting reviews, and to recognize the positive results that come from that.

  ### 16. Easy Review Management Across Locations with a Simple, Actionable Dashboard

**Rating:** 5.0/5.0 stars

**Reviewed by:** Claudine S. | Executive Assistant and Human Resources, Enterprise (> 1000 emp.)

**Reviewed Date:** April 30, 2026

**What do you like best about Birdeye?**

I like that Birdeye gives me one place to manage reviews across all our locations. The dashboard is easy to work from day to day, and I can quickly see what needs a response, which locations are doing well, and where we may need to pay more attention. It saves me from having to jump between different review sites.

**What do you dislike about Birdeye?**

There are a lot of tools inside Birdeye, so it took me some time to figure out where everything lives. Some of the reporting and settings can feel a little buried at first. Once you get used to the layout, it’s much easier, but onboarding and setup definitely matter.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye helps me manage reviews and customer feedback across all our locations without having to log into a bunch of different platforms. The dashboard is easy enough for daily use, and I can quickly see which locations need attention, respond to reviews, and track trends.

The integrations also help because review requests and customer info flow through more smoothly instead of me having to do everything manually. Performance has been solid for the most part, and the AI response suggestions save me time when I’m handling a lot of reviews at once.

From an ROI standpoint, it saves time and gives us better visibility into what customers are saying. Support and onboarding have also been helpful when getting things set up or figuring out how to use certain features better. Overall, it helps us stay organized, respond faster, and manage our reputation more consistently.

  ### 17. Enhances Reputation Management with Superb Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** JR P. | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 28, 2026

**What do you like best about Birdeye?**

I like Birdeye for its ease of use and the technical support they offer. It allows customers to request reviews easily and provides the ability to respond to them, either with automatic or manual approvals. The mass texting feature helps small businesses market to their clients regularly through a user-friendly platform. We use Birdeye for social media, where the platform is very easy to use, supporting posts to multiple platforms like Google, LinkedIn, Instagram, and Facebook Messenger. I truly enjoy the relationship with Birdeye, and the people there are great to work with. The setup process is very easy, and I appreciate the support we get from them.

**What do you dislike about Birdeye?**

I would say on the mass texting, I think they could come up with different ideas for clients to use, and packages would be nice as well.

**What problems is Birdeye solving and how is that benefiting you?**

I find Birdeye makes it easy for customers to ask for and respond to reviews, supporting both automatic and manual approvals. It helps small businesses market regularly through mass texting on an easy-to-use platform.

  ### 18. Reviews, Referrals, and Replies Made Easy

**Rating:** 5.0/5.0 stars

**Reviewed by:** Summer C. | Hospital Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 16, 2025

**What do you like best about Birdeye?**

I really appreciate how easy it is to use. I also like that reviews, referral tracking, and survey results are all conveniently gathered in one place, which makes it simple to find what I need without having to jump between different sections. I believe Birdeye has helped improve our ratings by providing a space that’s straightforward to use and lets us manage and process reviews all in one place.

**What do you dislike about Birdeye?**

So far, I haven’t run into any issues while using Birdeye. That said, I’d really appreciate more personalized AI referral replies. Even when I switch the tone to “friendly,” the responses still feel robotic and don’t sound very natural.

**What problems is Birdeye solving and how is that benefiting you?**

All reviews and replies are kept in one place, which makes the tool easy to use and helps me respond quickly. It keeps responding to and managing reviews super simple. It also provides a convenient space for quick referral links and survey responses, so we can better serve our clients and patients.

**Official Response from Ciera Saldona:**

> We're glad to hear that you find Birdeye easy to use and that it provides a convenient all-in-one solution for reviews, referrals, and survey results.

  ### 19. Birdeye Helps Family Owned Pest Management Company with Managing Multiple Locations & Reviews

**Rating:** 4.0/5.0 stars

**Reviewed by:** Joe C. | Digital Marketing Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** April 27, 2026

**What do you like best about Birdeye?**

I like that I'm able to aggregate reviews for all of the company's locations across the US into one spot. It has been helpful in managing all of our listings as we have nearly 200 locations. 

Reporting has been a key resource for us as well, we constantly deliver reports to our managers to show them how reviews have performed on a monthly basis. 

Lastly, our Customer Service team has found Birdeye useful in responding to all types of reviews

**What do you dislike about Birdeye?**

With each new tool comes a heavy price request. We've been customers for 6 years now and there was no cooperation or meeting in the middle when it came to pricing for a tool that we had interest in.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye helps us solve our problem of managing multiple online profiles for nearly 200 service centers across the Southeast. The benefit for a company our size is getting detailed reporting that can be shared with our field team so they better understand how reviews are performing for their location or their region.

  ### 20. Streamlined Review Management Across Multiple Businesses with Excellent Onboarding Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Laura S. | Controller, Enterprise (> 1000 emp.)

**Reviewed Date:** April 24, 2026

**What do you like best about Birdeye?**

What I like best about Birdeye is how efficiently it centralizes reviews and customer feedback across multiple businesses. The automation around review requests has saved our team time while increasing response volume, and the ability to quickly monitor and respond from one platform has significantly improved our workflow.

A big part of our positive experience has also been the onboarding—Shri, our onboarding specialist, was fantastic. She made the setup process smooth, clear, and easy to follow, which helped us get up and running quickly.

**What do you dislike about Birdeye?**

As a newer user of Birdeye, the main challenge has been the depth of the platform. There are a lot of features and capabilities available, which is a positive, but it does take time to fully learn how to use everything as effectively as possible—especially across multiple business locations.

We’re also still working through how to best align integrations with our existing systems, so additional guidance or best practices in that area would be helpful.

That said, the onboarding experience itself has been excellent. Shri, our onboarding specialist, has been incredibly helpful, responsive, and clear throughout the process. The learning curve is more a reflection of how robust the platform is, not the support we received.

**What problems is Birdeye solving and how is that benefiting you?**

Before Birdeye, managing reviews and customer feedback across multiple businesses was manual and inconsistent. We struggled to request reviews consistently and didn’t have a centralized way to monitor or respond.

Now, everything is streamlined—review requests are automated, feedback is centralized, and responses are timely and organized. This has improved efficiency, increased customer engagement, and given us much better visibility into our overall customer experience.

The onboarding support from Shri also made a big difference in helping us get up and running quickly.

  ### 21. Seamless Enterprise Solution, Highly Recommended

**Rating:** 5.0/5.0 stars

**Reviewed by:** Luke S. | Director of Community Engagement, Enterprise (> 1000 emp.)

**Reviewed Date:** December 02, 2024

**What do you like best about Birdeye?**

I have been thrilled with everything Birdeye has done with us; they've worked with us to build out an enterprise system and have consistently improved it based on our feedback. I love their user-friendly and simple interface, which offers a lot of tools. You can use it at a surface level or dig deeper for more detailed reporting and issues. Their follow-up is tenacious when addressing any concerns we've raised, and we highly recommend Birdeye for its enterprise capabilities in online reputation and review management, including AI-integrated features like social posting, calendaring, and reporting. The one login that connects all employees gives us a ton of visibility, and their unlimited user policy lets us push information efficiently. We integrate Birdeye with Tableau and Salesforce, appreciating their prominent API feature, which aids reporting. The initial setup process was made very easy by their team, despite the scale of our company.

**What do you dislike about Birdeye?**

Don't really have anything there. There's a few things when it comes to some time stamp when it comes to when we're responding and tagging different things. We use a lot of tags. For our internal team, that we can tag reviews as complete or responded to. Think we could really use some time stamps as well as potential user stamps when it comes to who is tagging different things in the different reviews or messages.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye is a one-stop shop for tracking and provides a lot of visibility with easy integrations. I love its user-friendly interface and wide range of tools that allow both surface use and deep insights as needed.

**Official Response from Ciera Saldona:**

> We are delighted to hear that our platform and dashboards have made a positive difference for your company. We are committed to providing user-friendly solutions and exceptional support to help businesses like yours succeed. Thank you for choosing Birdeye!

  ### 22. Revolutionized Our Review Management

**Rating:** 5.0/5.0 stars

**Reviewed by:** Leads at R. | Marketing Director, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 22, 2026

**What do you like best about Birdeye?**

I use Birdeye to manage incoming reviews efficiently. I like the direct response option, which helps filter bad reviews from being posted publicly on Google and improves our ratings. The AI-generated auto-responses for good reviews are very helpful, allowing us to maintain a good response rate without manual intervention. The notifications feature of Birdeye is valuable, as it alerts me when new reviews are posted, saving me from having to check multiple websites constantly. Overall, these features make it a great tool for managing reviews.

**What do you dislike about Birdeye?**

We had a small hiccup with one of our users being unable to post through social media on Birdeye because something was unverified, but we couldn't pinpoint what or get any clarity. I was able to resubmit and post so it wasn't a major issue.

**What problems is Birdeye solving and how is that benefiting you?**

I use Birdeye to manage reviews, respond promptly to good ones with auto-responses, and prevent negative ones from being public. It notifies me of new reviews, improving our response rate and overall ratings.

  ### 23. Effortless Reputation Management with Stellar AI Tools

**Rating:** 5.0/5.0 stars

**Reviewed by:** Christy S. | Owner, Marketing and Advertising, Enterprise (> 1000 emp.)

**Reviewed Date:** August 07, 2024

**What do you like best about Birdeye?**

I use Birdeye for reputation management and take advantage of pretty much all of its AI tools. I love how it makes automating reviews easy, so we don't have to reach out to clients ourselves. Scheduling social media posts is a breeze, and the feature where it writes posts for us is fantastic—I simply approve them, and they go live. I'm also enjoying the Search AI, and while we're still learning more about it, I can already see it benefiting us by identifying gaps in our marketing. Setting up Birdeye was a piece of cake, and I appreciate that they help us with setting up our clients' sites or accounts if needed.

**What do you dislike about Birdeye?**

Can't think of anything. Perhaps how long it takes to setup each client.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye makes automating reviews easy, so we save time by not reaching out to clients ourselves and scheduling social media posts is simple. I love that it writes posts too. The Search AI is also helping us find holes in our marketing.

**Official Response from Ciera Saldona:**

> We're thrilled to hear that you and your clients are enjoying the ease of use and automation features of Birdeye! It's great to know that our platform is helping you save time and increase organic traffic. Thank you for sharing your positive experience!

  ### 24. Effortless Reputation Management with Birdeye

**Rating:** 5.0/5.0 stars

**Reviewed by:** Bryan M. | VP Lending, Enterprise (> 1000 emp.)

**Reviewed Date:** April 21, 2026

**What do you like best about Birdeye?**

I like how easy and convenient it is to utilize Birdeye. Tasks that should take a lot more time can be done in a matter of minutes, if not seconds. I also value the reminder to reply to reviews, as it is so important for SEO and our reputation. The initial setup of Birdeye was really easy; I was using it within seconds of logging in. s a high-volume mortgage professional, my time is best spent structuring complex financing, not chasing administrative tasks. What I value most about Birdeye is how it integrates seamlessly into my workflow—specifically the automated triggers that request reviews the moment a loan hits the Clear to Close (CTC) or Closing milestone. It turns a manual 30-minute follow-up into a 'set and forget' system that ensures our 5-star reputation is reflected online without me having to personally micromanage the process.

**What do you dislike about Birdeye?**

Probably to have more reminders sent. Maybe, it's the settings that I have, though. The primary area for improvement is the reminder frequency and customization. I would prefer a system that allows for multiple follow-ups across different channels (SMS/Email) until the task is completed. Currently, it feels like if the client doesn't act on the first or second prompt, the opportunity is lost. Improving the automation around 're-engagement' for non-responders would make the platform much more effective for high-volume professionals

**What problems is Birdeye solving and how is that benefiting you?**

I use Birdeye to manage reviews efficiently, ensuring our online reputation stays stellar. It saves time by making complex tasks simple and quick.
The primary problem Birdeye solves is the consistency of social proof. In the mortgage business, prospective clients and Realtor partners vet us online before even picking up the phone. Birdeye ensures a steady stream of fresh, positive reviews, which solves the problem of 'stale' online profiles. This benefits me by shortening the trust-building cycle with new leads; they see our track record of excellence immediately, which makes the initial consultation much smoother.

  ### 25. Efficient Review Management with Responsive Support

**Rating:** 4.5/5.0 stars

**Reviewed by:** Dawn H. | Director of Marketing, Mid-Market (51-1000 emp.)

**Reviewed Date:** January 26, 2026

**What do you like best about Birdeye?**

I find the Google auto-response feature in Birdeye very helpful, as our organization has a number of facilities and receives many reviews. I like the ability to have Google post auto responses, which is quite a time saver for me, ensuring reviews are responded to in a timely manner. I also appreciate that I can post a response if needed and manage responses to negative reviews personally. Additionally, I like that I can upload company assets to incorporate the vision and values of our facilities into the responses. Another feature I enjoy is forwarding positive reviews to our social media sites. The initial setup was easy and the reps were easy to work with.

**What do you dislike about Birdeye?**

There are times when I need to tweak the auto-responses it gives because it doesn't quite understand the sentiment of the question. It's not a problem because I do check the responses, but if there was an area to improve, it might be that.

**What problems is Birdeye solving and how is that benefiting you?**

I use Birdeye to manage Google reviews efficiently with auto responses, saving time across multiple facilities. It lets me upload assets for responses and handle negative reviews personally, ensuring we maintain our facilities' vision and values.

  ### 26. Robust reutation management tool, from customer reviews to GEO and SEO management they have it all!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Steven L. | Internet Marketing Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** September 09, 2024

**What do you like best about Birdeye?**

Birdeye has made getting customer reviews easy with custom integrations. I save time responding to reviews using either their BirdAI feature that generates custom responses or automatically responding with custom templates. The Birdeye microsites have given increased visibility online as well and drive additional traffic to our businesses. Our account manager goes over performance on a monthly basis and helps deploy new strategies based on the results.
Birdeye has a robust suite of tools and we have expanded into using Ai Search and listings tools which are some of the best in the industry with very intuitive controls and performance recommendations.
The Search Ai tool has helped us shape the voice of our brand in Ai search and monitoring what prompts are generating search results across all of our 160+ locations.
The pricing for these tools may vary depending on your needs but the ROI makes it a worthy tool and a must have for our business.

**What do you dislike about Birdeye?**

Birdeye has been an excellent partner, I have no dislikes about the platform. Birdeye continues to be an excellent partner to support our business growth. The growth of their existing tools shows the forward thinking of their product line.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye solves the challenge of automating the entire process, from sending review requests through a custom integration to responding to reviews. Our company has 160 locations, and the Birdeye platform has given our team countless hours back. Since switching to Birdeye, we’ve seen a dramatic increase in online reviews (over 30% year over year), and onboarding new locations has been easy thanks to their knowledgeable team. Birdeye also brings online listings management into a simple dashboard for us, which helps streamline our SEO practices as well as AI search monitoring and management. Before onboarding the Search AI tool, there was a lot of guesswork around AI search and our business; now we have a clear understanding of the impact it has, especially as traditional search continues to lose market share.

**Official Response from Ciera Saldona:**

> Thank you for sharing your positive experience with Birdeye! We're delighted to hear that our platform has helped you automate the review process, increase online reviews, and save your team countless hours. It's great to know that our account manager has been instrumental in deploying new strategies based on your results. We appreciate your partnership and look forward to continuing to support your business!

  ### 27. Effortless Reputation Management with Birdeye

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jose M. | Digital Communications Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 17, 2025

**What do you like best about Birdeye?**

I find Birdeye to be a solid platform for managing our online reputation and reviews. What stands out the most is how easy it is to monitor feedback across multiple channels in one place. It's a streamlined process that used to take us a lot of time and effort. We've seen a noticeable improvement in how we engage with our members, and being able to quickly respond to reviews and capture insights has helped us stay more connected and proactive. The reporting tools are helpful, and I appreciate that the platform continues to evolve. The updates are something we look forward to every time.

**What do you dislike about Birdeye?**

no deal breakers I'd like more flexibility on customization

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye helps us manage our online reputation and reviews efficiently, making it easy to monitor feedback across channels and quickly respond to reviews, improving member engagement. It streamlines processes that used to be time-consuming, provides useful reporting tools, and continues to evolve.

  ### 28. Great Product for Reviews Online Presence

**Rating:** 4.5/5.0 stars

**Reviewed by:** Taylor P. | Property Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** September 09, 2024

**What do you like best about Birdeye?**

We really like how easy Birdeye is to use, especially for managing and responding to reviews. The ability to push consistent business information across multiple websites is also a major value for us. Birdeye’s customer service has been excellent—they’re responsive and consistently make sure everything is handled correctly. Overall, the platform strikes a great balance between ease of use, strong support, and several genuinely useful features. We had it up and running in about two weeks, and we now use Birdeye every day.

**What do you dislike about Birdeye?**

My biggest concern is how quickly the AI world is changing and how hard it can be to stay on top of everything. Integration was also a bit of a hurdle; it took extra effort on my end to get everything set up properly and running smoothly.

**What problems is Birdeye solving and how is that benefiting you?**

Centralizing our systems with Birdeye has been a major plus for us. It’s made things much easier because everything is in one place, so we can manage it all from a single spot.

**Official Response from Ciera Saldona:**

> We're pleased to hear that Birdeye has been beneficial for centralizing your review management and page responses. We appreciate your feedback about our customer service and are committed to providing excellent support. We understand your concern about pricing and would be happy to explore options to ensure you are getting the best value for your investment.

  ### 29. A Great Platform That’s So Easy to Use - Highly Recommend!

**Rating:** 5.0/5.0 stars

**Reviewed by:** India M. | Digital Marketing Specialist, Enterprise (> 1000 emp.)

**Reviewed Date:** September 20, 2023

**What do you like best about Birdeye?**

The best part about BirdEye is how easy it is to use — it truly makes everything seamless. The platform is incredibly intuitive and simple to navigate, and the support team is always top-notch: fast, efficient, and reliable.
I especially enjoy working with my account manager. If there’s ever an issue, he’s on it right away. I also appreciate that he proactively brings new ideas to the table and keeps me informed about new products and features. BirdEye continues to innovate with AI and never feels stagnant, which gives me confidence that we’re partnered with a forward-thinking company.

**What do you dislike about Birdeye?**

I would prefer to see more webinars on the features, products and how we can best utilize all of Birdeye's offerings to reach goals. 

**What problems is Birdeye solving and how is that benefiting you?**

We are finally receiving adequate reviews on Google. That was our entire goal and it's being fulfilled. We are definitely more productive and are happy with the results we see with Birdeye. Plus they are staying up to date with the new addition of AI. It's also allowing all of the reviews to be in one space so we don't have to monitor various sites on our own.

  ### 30. Streamlines Marketing Posts Across Platforms—Easy, Reliable, and Creative

**Rating:** 5.0/5.0 stars

**Reviewed by:** Sarah J. | Marketing Assistant, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 26, 2026

**What do you like best about Birdeye?**

I like how it streamlines all of my marketing posts into one easy-to-use space where I can focus on my creativity. Birdeye integrates all platforms that we use to get the word out about promotions, products, and exciting news! I dont have to worry about it failing or not working, everything goes as scheduled everytime. I am not sure about pricing, I do not handle that part of it. I also enjoy the AI posts for me when I cant think of what I want to say!

**What do you dislike about Birdeye?**

sometimes it is a struggle to go back and add in other platforms, you have to make a whole new posting.

**What problems is Birdeye solving and how is that benefiting you?**

Having all the information right at my fingertips and I also like the reporting side of things to show me how I am doing.

  ### 31. Birdeye Delivers Big Engagement Gains with Intuitive UI and Strong AI

**Rating:** 4.5/5.0 stars

**Reviewed by:** Andrew Z. | Marketing Director, Enterprise (> 1000 emp.)

**Reviewed Date:** April 28, 2026

**What do you like best about Birdeye?**

The staff is helpful and driven and have significant knowledge about Birdeye and its functions. The product performance is effective and has proven positive results for us, increasing our engagement and review generation by almost 800%. The AI functions it uses are strong and varied. The pricing is cost-effective for any business size. Birdeye integrates really well with the platforms we use it for (Google and Facebook). We don't use it for others, but I'm sure it would integrate just as seamlessly. The dashboard UI/UX is easy and intuitive.

**What do you dislike about Birdeye?**

There are some features that are industry-specific that aren't necessarily offered, but the staff take that feedback well and return it to the integration team in hopes that it can eventually be built.

**What problems is Birdeye solving and how is that benefiting you?**

They've significantly increased our Google reviews, which in turn, bring in more members to our business based on public reviews being so positive.

  ### 32. Over 3 Years & 3,000+ Reviews Later – Proven, Reliable, and Still Five Stars

**Rating:** 5.0/5.0 stars

**Reviewed by:** Amanda W. | M, Enterprise (> 1000 emp.)

**Reviewed Date:** January 11, 2024

**What do you like best about Birdeye?**

After several years of using Birdeye, it continues to be a key part of our marketing and reputation strategy at TWO MEN AND A TRUCK Dallas, and it’s only gotten better with time.

What initially stood out to us was strong automation, AI-driven insights, and dependable customer support, which evolved into an even more powerful platform. The AI tools have become more intuitive and insightful, helping us quickly understand customer feedback, identify trends across multiple locations, and stay proactive in improving the overall customer experience.

The automation continues to be a game-changer for our team. From generating reviews after every move to streamlining responses, Birdeye saves us hours of manual work each week. As our Dallas operations have grown, the platform has scaled seamlessly with us, making it easy to maintain consistency across all locations.

At this point, Birdeye isn’t just a tool for us; it’s a long-term partner in helping us build trust with our customers and strengthen our online presence. If you’re looking for a platform that grows with your business and delivers real results, Birdeye is a great choice.

**What do you dislike about Birdeye?**

Our team enjoys using Birdeye, we have nothing negative to say about it!

**What problems is Birdeye solving and how is that benefiting you?**

Before using Birdeye, I was manually sending review requests to customers, which could take 2+ hours out of my day. Now, with automation, I can simply upload a spreadsheet of customers and Birdeye takes care of sending requests and even responding to the majority of reviews. The ability to use pre-written responses is another huge time-saver, allowing me to stay consistent while focusing more attention on higher-level review management. The results have been incredible, since starting with Birdeye, we’ve gained nearly 3,000 reviews and increased our rating from 4.5 to 4.9. To put that into perspective, it took us 5–10 years to reach our first 1,000 reviews before using the platform. Birdeye has truly been a game changer and is absolutely worth it.

  ### 33. Birdeye has transformed the way we manage our reviews!

**Rating:** 4.0/5.0 stars

**Reviewed by:** Grace G. | Local Search Strategist, Enterprise (> 1000 emp.)

**Reviewed Date:** August 03, 2022

**What do you like best about Birdeye?**

As a multi-location business, staying on top of reviews used to feel overwhelming. Birdeye makes it effortless. I love being able to see all of our locations, read and respond to reviews, and keep everything organized in one place — it keeps our whole team on the same page and makes sure nothing slips through. I'm in Birdeye every single day, and honestly, it's become one of the most valuable tools we use. If you're managing more than one location, this platform is a game-changer.

**What do you dislike about Birdeye?**

The one area I'd love to see improved is load speed when navigating between locations. With so many locations under our account, it can take a bit longer than expected to pull up a specific one. Faster load times would go a long way in helping our team work more efficiently — it's a small change that would make a big difference in our day-to-day workflow.

**What problems is Birdeye solving and how is that benefiting you?**

With so many facilities, we receive a constant stream of reviews across all of our locations — and for a long time, finding a platform that could bring them all together in one place was a real challenge. Birdeye solved that for us. Now our team can manage everything centrally, which has made our review process dramatically more efficient and far less overwhelming.

**Official Response from Ciera Saldona:**

> Great to hear that Birdeye has been the solution to fix the problem! Thank you for taking the time to share your experience, Grace! 

  ### 34. All-in-One Automation That Drives Reviews, Visibility, and Growth

**Rating:** 5.0/5.0 stars

**Reviewed by:** Matthew B. | General manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 15, 2026

**What do you like best about Birdeye?**

What I like best about Birdeye is how it brings everything into one place and actually drives results without adding more work.

The automation is the biggest win. Reviews get sent out consistently after move ins and move outs, follow ups happen automatically, and it keeps our locations generating steady feedback without relying on staff to remember.

I also like the visibility. Being able to see reviews, listings, messaging, and performance across all locations in one dashboard makes it easy to spot trends and fix issues quickly.

Another big plus is how it supports growth. The review volume helps with local SEO, builds trust with customers, and directly impacts rentals. It is not just a tool we use, it is something that actively helps drive business.

**What do you dislike about Birdeye?**

One of the main challenges with Birdeye is that some of the integrations and data tracking are not always as clear or reliable as they could be.

For example, tying reviews and leads back to specific marketing efforts or keywords can be difficult, especially when trying to measure true ROI. The Google keyword tracking and analytics side has felt limited or inconsistent at times.

There is also a bit of a learning curve with setup and customization. Things like automation rules, templates, and syncing with other systems take time to dial in, and small changes are not always as straightforward as you would expect.

Overall, it is a strong platform, but better reporting clarity and smoother integrations would make it even more valuable.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye is solving the problem of inconsistent customer feedback, scattered online presence, and missed opportunities to turn happy customers into new business.

Before using it, reviews were hit or miss and depended on staff remembering to ask. Now it automates the entire process. Every move in and move out consistently triggers a review request, which has helped us build a steady flow of feedback across all locations.

It also solves the issue of managing multiple listings and customer interactions in different places. Instead of jumping between platforms, everything is centralized, which saves time and makes it easier to respond quickly and stay on top of our reputation.

The biggest benefit is growth. More consistent reviews have improved our visibility in local search, built trust with new customers, and directly helped increase rentals. It has taken something that used to be manual and inconsistent and turned it into a system that runs in the background and drives real results.

  ### 35. Going in an excellent direction!

**Rating:** 4.0/5.0 stars

**Reviewed by:** Renee W. | Lead Esthetitian & Patient Care Specialist, Enterprise (> 1000 emp.)

**Reviewed Date:** January 03, 2023

**What do you like best about Birdeye?**

I use Birdeye on a daily basis for communicatin purposes with our patients. With this, Birdeye makes it very easy to build that personal connection with your clients with the easy to use texting system. Not to mention Birdeye's support team is always there on the drop of a hat to assist with any questins or issues you have with the program. Very delightful team.

**What do you dislike about Birdeye?**

I wish Birdeye had the ability to send out "texting blasts" for marketing purposes. Also, I do wish Birdeye was able to make more of a "profile" for all contacts. That way you are able to keep a Card on file for runnng payments, and able to customize settings for each contact.

**What problems is Birdeye solving and how is that benefiting you?**

Our clinic had issues keeping organized communication with our patients, and our presence on Google platform was very minimal. Birdeye has helped us gain an ongoing groth of Google reviews which has made up stand out from our local competitors!

**Official Response from Ciera Saldona:**

> Hi Renee, we appreciate you taking the time to review us! 

  ### 36. Simplified Review Process with Customization Perks

**Rating:** 4.5/5.0 stars

**Reviewed by:** Samantha M. | Bartender, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 13, 2021

**What do you like best about Birdeye?**

I really like the customization features of Birdeye. It's crucial for us that the review requests appear as if they're coming directly from our clients, which helps in client engagement. The ability to tailor these requests uniquely to each client ensures they look authentic and cater to every business's specific needs. Also, the initial setup of Birdeye is incredibly easy, thanks to the awesome support team. They're always quick to respond and assist with any issues we have, which makes managing new client accounts smooth and hassle-free.

**What do you dislike about Birdeye?**

I would like it, when we have integration set up, sometimes they break. And we're not always made aware of that. That can be frustrating because I'm not checking the integrations, you know, truly. Ever after they're set up. So sometimes that happens and go a month without getting review requests. And that's a problem. So I would love to be more informed when integrations are down.

**What problems is Birdeye solving and how is that benefiting you?**

I find Birdeye simplifies the process of gaining reviews with its easy-to-use technology and customizable review requests, which are crucial for client engagement. It ensures requests appear authentic to the business, making it easier for my clients' feedback to look genuine.

  ### 37. Amazing platform!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Lisa M. | Marketing Assistant, Enterprise (> 1000 emp.)

**Reviewed Date:** May 21, 2019

**What do you like best about Birdeye?**

All of our reps have been amazing! We appreciate the responsiveness that they all have.  I love that we can 
respond to reviews right from the Birdeye dashboard and not have to log into each platform individually!  I also love the dashboard so that I can see a quick snapshot of our overall reviews, our ratings on the top three review sites, our conversion rates for both mobile and email, our reviews over time and our NPS score and visitor summary.  

Also, the reporting feature is super easy to use!  The standard reports are powerful but you can also customize them for what you need.  An added bonus is that we receive our FB & IG messenger messages on the platform also.  We recently added surveys and those are working beautifully!

**What do you dislike about Birdeye?**

The ONLY thing I dislike is that the phone number and email address that is used for patient texting and emailing is a 2-way line.  We often have patients text, call or email for questions, issues, etc.  I cannot wait for an enhancement that make it a "do not reply".

**Recommendations to others considering Birdeye:**

None

**What problems is Birdeye solving and how is that benefiting you?**

We are getting our patients to review us more and therefore increasing our ratings.  We are also sending surveys to new patients to get a feel for their happiness with their visits before they get a review request.  I also love the mobile app because if I am away from my computer I can see if there are any negative sentiments and act on them right away!  I can also respond to reviews from the app so that I can do it on the fly.

**Official Response from Caroline Martinez:**

> This is great feedback! Thank you Lisa, for sharing your experience with us. Customer obsession is a core value of ours at BirdEye and we love that Josue has taken such great care of you. 

  ### 38. Easy Navigation and a Centralized Dashboard That Streamlines Reviews and Social Posting

**Rating:** 4.5/5.0 stars

**Reviewed by:** Bree M. | Director Of Marketing And Community Relations, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 13, 2026

**What do you like best about Birdeye?**

I like the easy navigation and the centralized dashboard, which helps make managing online reviews and posting to social media simple and efficient. Streamlined layout saves time and helps ensure we maintain a consistent and professional online presence.  Helps me stay organized so I can perform at the highest level.

**What do you dislike about Birdeye?**

The cost may feel higher compared to simpler tools, especially for smaller teams; integrations may require extra help to function exactly as needed.  Some features have a learning curve, but it's easy to manage and pick up after you get a hang of it.

**What problems is Birdeye solving and how is that benefiting you?**

Review management and responding. I use it to post to social media and help mange my content calendar. I also use it for listings to ensure all our listings are correct among multiple platforms. It's nice when I have to update our hours for special occasions or holidays, I just update it on Birdeye and it updates my hours across all social platforms. It's so nice I don't have to go into all these platforms to do that.

  ### 39. Highly Effective Tool for Reviews, Communication, and Feedback

**Rating:** 5.0/5.0 stars

**Reviewed by:** Zaman S. | Practice Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 23, 2026

**What do you like best about Birdeye?**

Patient communication as well as review collection application which is installed on our server.

**What do you dislike about Birdeye?**

Overall, we are very happy with Birdeye and it has significantly improved our patient communication and review collection. If anything, some features can take a little time to fully learn and navigate at the beginning, but once set up, the system works very efficiently. Any minor issues we’ve had have been well supported by their team

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye has streamlined several key areas of our practice, including patient communication, review collection, and feedback management. It allows us to efficiently engage with patients through the website chat and messaging, while also automating review requests and surveys. This has significantly improved our online presence, increased the number of positive reviews, and helped us better understand patient satisfaction. Overall, it saves time for the team, improves patient experience, and supports the growth of the practice.

  ### 40. Birdeye - A Platform and Team that Cares

**Rating:** 5.0/5.0 stars

**Reviewed by:** Rhett A. | Communications Specialist, Enterprise (> 1000 emp.)

**Reviewed Date:** January 23, 2026

**What do you like best about Birdeye?**

The Review/Reputation Management tools and analytics are among the easiest I’ve used. Divya and Amber are also excellent account managers—they’re always ready to help and quick to respond whenever I need support.

**What do you dislike about Birdeye?**

I don't have much to dislike. I utilize Birdeye on a daily basis and love the platform very much. If I had to give one drawback, it would be the inability to reply to social media direct feedback - even after 24 hours have passed.

**What problems is Birdeye solving and how is that benefiting you?**

Scraping many different sources for over 30 different listings, consistently, all while offering intuitive analytics and customized reporting. It makes tracking and managing responses from many different sources much more efficient and quicker. Birdeye is truly bar none as it relates to reputation management.

  ### 41. Birdeye Makes Review Management Easy with Fantastic Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Tonya  S. | Park Director, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 14, 2026

**What do you like best about Birdeye?**

We’ve had an amazing experience using Birdeye! It has made managing our online reviews and customer communication so much easier and more efficient. The platform is very user-friendly, and everything we need is in one place—from sending review requests to responding to customer feedback.

What really stands out is how much it has helped improve our online presence and customer engagement. We’ve seen a noticeable increase in positive reviews, and it’s helped build trust with our customers.

Their customer support team is also fantastic—always responsive, helpful, and willing to go the extra mile.

I highly recommend Birdeye to any business looking to grow and maintain a strong online reputation!

**What do you dislike about Birdeye?**

I haven’t had a single negative experience using Birdeye.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye has been a huge time-saver for our business. Having everything in one easy, accessible place makes it simple to manage reviews, respond to customers, and stay organized.

  ### 42. Birdeye Simplifies Multi-Location Reputation Management with Powerful Automation

**Rating:** 5.0/5.0 stars

**Reviewed by:** Nicholas K. | Chief Marketing Officer (CMO), Mid-Market (51-1000 emp.)

**Reviewed Date:** April 03, 2026

**What do you like best about Birdeye?**

What I like most is how Birdeye centralizes everything—reviews, listings, messaging, and social—into one clean platform. It makes it much easier to manage our online reputation across multiple locations without jumping between tools. The automation around review requests has been especially valuable, helping us consistently generate new reviews with minimal manual effort. It’s also fairly intuitive for our team, which makes adoption and day-to-day use smooth.

**What do you dislike about Birdeye?**

The UI, while generally clean, can take some time to fully learn when digging into more advanced features. Some features feel a bit hidden, especially when it comes to customizing templates or workflows across multiple locations. Overall, nothing that’s a dealbreaker.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye solves the challenge of managing online reputation and local presence for our fitness franchise at scale. Before, reviews, listings, and messaging were fragmented across platforms, which made it difficult to stay consistent and responsive. Now, everything is streamlined in one place, allowing us to respond faster, generate more reviews, and maintain accurate business information across locations. The biggest benefit is efficiency—it saves our team time while helping us build stronger credibility and visibility in each market.

**Official Response from Ciera Saldona:**

> Thank you for sharing your experience with Birdeye. We're pleased to hear that our platform has helped streamline your online reputation management and local presence for your fitness franchise. We understand the importance of intuitive features and will continue to work on enhancing the user experience.

  ### 43. Birdeye is the amazing!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Gretchan P. | Marketing Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 15, 2024

**What do you like best about Birdeye?**

I love working with the Birdeye team. They’re always willing to help with anything I need, and they respond in a timely manner. The results we’ve been able to help clients achieve have been great. The platform is simple to use, and I especially love being able to use the AI for social posts. I’m in Birdeye every single day, always managing something, and it really helps having everything in one place. The new features being added are amazing!

**What do you dislike about Birdeye?**

Sometimes when new features are added, the system can glitch a little. The tutorial videos also need a bit of updating. And if they have to get in contact with the engineering team, it can sometimes take a while.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye has helped our clients improve their online reputation quickly, and it has also made social media posting easier and faster for them.

**Official Response from Ciera Saldona:**

> We're so happy to hear that you're satisfied with our platform and the results it has helped your clients achieve. We'll work on addressing the glitches caused by new features and updating our tutorial videos to ensure a smoother experience for you.

  ### 44. Great solution for Proactive Reputation Management with Instant Alerts

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jason O. | Corporate Director of Sales and Marketing, Enterprise (> 1000 emp.)

**Reviewed Date:** February 14, 2025

**What do you like best about Birdeye?**

I like that Birdeye lets us monitor our online reputation from one centralized place. The instant alerts are especially helpful because they allow us to respond to negative reviews in real time, which has significantly improved our service recovery. Overall, Birdeye feels proactive in its approach to reputation management, unlike the previous tool we used, Medallia, which tended to be more reactive. The initial setup was also a breeze, largely due to the strong technical support from Birdeye. On top of that, I appreciate that the Birdeye chatbot syncs smoothly with both our website and our CRM.

**What do you dislike about Birdeye?**

It’s been great so far, and we still haven’t come across any issues or anything we dislike about Birdeye.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye centralizes online reputation monitoring and sends instant alerts for negative reviews, which helps me respond in real time and improve service recovery.

  ### 45. Efficient Social Media Management with Scheduling Ease

**Rating:** 4.5/5.0 stars

**Reviewed by:** Rebecca  B. | Mid-Market (51-1000 emp.)

**Reviewed Date:** June 15, 2026

**What do you like best about Birdeye?**

I like using Birdeye for social media and surveys for our residents' families. The social media feature is probably one of my favorites because it allows me to post on several platforms at once and schedule them easily, so I don't have to plan every day, which is nice. I appreciate the notifications that tell me when there are surveys ready to review and provide feedback about picture sizes, which is helpful. I also found the initial setup of Birdeye to be pretty easy.

**What do you dislike about Birdeye?**

I think notifications could be improved. Maybe it's just my personal phone, but I use it on the go. "Real-time" notifications are extremely helpful.

**What problems is Birdeye solving and how is that benefiting you?**

I use Birdeye to manage social media and schedule posts across platforms, saving time by not posting daily and on each site. It helps streamline surveys for residents and their families. Notifications improve communication with families by alerting me to completed surveys.

  ### 46. Birdeye has helped improve our online reputation for years

**Rating:** 4.5/5.0 stars

**Reviewed by:** Lauren T. | Chief Community Officer, Mid-Market (51-1000 emp.)

**Reviewed Date:** June 07, 2024

**What do you like best about Birdeye?**

I love the review generation tools. We run apartment communities and wanted to increase the amount of Google reviews and bring up our scores. We needed a system that would be easy to use. Reema has been wonderful to work with as well. She provides great support for questions or problems I had while learning how to use Birdeye. This is now our 3rd year working with Birdeye. We are partnering wqith Sahil who is knowledgeable and friendly. He helps me with coordinating review request campaigns at my different rental properties.

**What do you dislike about Birdeye?**

I don't like having to resize photos for posts that I am sharing to Insta and FB. I wish it was automatic.

The calls can get sales-y. We do not want more products than we have had.

**What problems is Birdeye solving and how is that benefiting you?**

I like that all my social media posts can be done in one dashboard. I also really like that I can add a widget for live chat, and a widget for our good reviews to automatically integrate onto my websites.

I am most impressed with how easy it is to send review requests to our residents. The templates are easy to use and straightforward. I LOVE that if someone is having a bad experience they can give us private feedback so we can rectify the solution.

New: I love the widget that gets our 4 and 5-star reviews on our website. It makes a difference when people see those!

**Official Response from Ciera Saldona:**

> Thank you for sharing your positive experience with Birdeye. We're glad to hear that the review generation tools have helped increase the amount of Google reviews for your apartment communities. We're sorry to hear about the inconvenience with resizing photos for posts, and we will take your feedback into account for future enhancements.

  ### 47. Birdeye Made Our Reviews Program Scalable with Automation and Salesforce Integration

**Rating:** 5.0/5.0 stars

**Reviewed by:** Brian P. | SVP of Marketing, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 30, 2026

**What do you like best about Birdeye?**

Birdeye has helped us quickly operationalize a more structured and scalable reviews program. The automation, combined with our Salesforce integration, has made it much easier to consistently generate review volume without adding manual work for our team.

We’ve been able to see early traction in both review volume and engagement, and the platform makes it easy to manage responses and monitor sentiment across locations. Overall, it’s been a meaningful step forward in turning reviews into a more intentional growth lever rather than something reactive.

**What do you dislike about Birdeye?**

We’re still early in our use, but one gap so far is the lack of clear benchmarking and guidance around what “good” performance looks like. For example, understanding expected ranges for open rates, click-through rates, and review conversion would help us better evaluate performance and optimize more quickly.

There’s also an opportunity for more proactive insights and recommendations, particularly around how to drive program-specific outcomes (e.g., targeting certain service lines or locations). As we scale, connecting activity in the platform more directly to downstream impact like local SEO performance and visibility would make it even more valuable.

**What problems is Birdeye solving and how is that benefiting you?**

Before Birdeye, our reviews process was largely manual and inconsistent, which made it difficult to generate steady volume or use reviews as a reliable input into local SEO and conversion.

Birdeye has helped us standardize and scale review generation through automation, allowing us to consistently capture feedback across locations without adding operational burden to our team. We’re already seeing improvements in review volume and engagement, and it’s giving us better visibility into sentiment at the location level.

Over time, this is helping us turn reviews into a more proactive lever for improving local search visibility and supporting admissions, rather than something we react to after the fact.

  ### 48. Continually Improving and Easy to Use

**Rating:** 5.0/5.0 stars

**Reviewed by:** Tiffany S. | Marketing Coordinator, Enterprise (> 1000 emp.)

**Reviewed Date:** May 02, 2025

**What do you like best about Birdeye?**

Birdeye has completely changed how we manage reviews across our locations. With everything in one centralized dashboard, we get real-time visibility into customer feedback, and automated alerts ensure we never miss an important comment. The reporting tools make it easy to spot trends and use data to improve the customer experience. Overall, Birdeye has made managing our reputation at scale much more efficient.

**What do you dislike about Birdeye?**

The map feature can be a bit finicky at times, but overall it’s still a great feature and has definitely improved.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye has made it much easier for us to stay on top of our online reputation across multiple locations and states. The platform gives us a clear, consolidated view of customer feedback, which helps us identify trends and take action quickly. It’s been a valuable tool in shaping our internal processes and adjusting promotions to better align with what our customers want. Birdeye has transformed how we manage reviews across all our locations. Its centralized dashboard provides instant visibility into customer feedback, and automated alerts make sure no important comment slips through the cracks. The robust reporting tools help us identify trends and make data-driven decisions that enhance the customer experience.

**Official Response from Ciera Saldona:**

> It's fantastic to hear that Birdeye has been beneficial in managing your online reputation and providing valuable insights across your multiple locations. We're committed to helping you succeed and appreciate your support.

  ### 49. Effortlessly Manage Listings and Reviews with Birdeye

**Rating:** 4.5/5.0 stars

**Reviewed by:** Ashley B. | Digital Campaign Specialist, Mid-Market (51-1000 emp.)

**Reviewed Date:** January 15, 2026

**What do you like best about Birdeye?**

I like the chat feature because it's quick and usually provides a fast reply. It starts with an AI chatbot and can connect me to someone for support, which is faster than traditionally creating a support ticket. I also appreciate having everything all in one dashboard. The dashboard helps me manage the accuracy of listings easily and makes responding to and managing reviews efficient. I like how it has all clients and targeted needs right on the home dashboard, which helps me target issues quickly.

**What do you dislike about Birdeye?**

I do think there is a pretty big learning curve (I am still learning). I do wish there was more training or walkthroughs when first starting out, especially with the constantly evolving features they create.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye makes managing client reviews and listings efficient with its all-in-one dashboard. It simplifies listing accuracy and enhances review management. The quick chat feature allows fast support without needing a ticket.

  ### 50. Efficient Communication Tool, Review and Listings Management

**Rating:** 5.0/5.0 stars

**Reviewed by:** Erica T. | Social Media Specialist / Admin, Enterprise (> 1000 emp.)

**Reviewed Date:** December 20, 2023

**What do you like best about Birdeye?**

Dewey Pest & Termite Control has found Birdeye to be an asset in improving our client engagement and review management processes.

 We've been using Birdeye's listings management tool as well, and it's been a great addition to our workflow.

Birdeye has significantly streamlined our ability to both respond to and solicit reviews.  It has provided us with a user-friendly platform to effortlessly interact with our clients. The ease of use has simplified our workflow, allowing us to promptly address feedback.

Birdeye has served as an effective communication tool, enabling seamless and direct interaction with our clients. This feature has facilitated clearer lines of communication, leading to improved client relationships and a more personalized approach to addressing their needs.

Overall, Birdeye has proven to be an invaluable tool for our company.

**What do you dislike about Birdeye?**

At this moment, we have not found anything we dislike about Birdeye.

**What problems is Birdeye solving and how is that benefiting you?**

Birdeye provides a solution for our review management needs by consolidating all our reviews from various platforms into one accessible platform. This enables us to efficiently monitor and respond to customer feedback in real time. By having a centralized area for review responses, we can promptly address customer concerns, highlight positive experiences, and maintain a consistent brand image across different platforms. This not only enhances our customer service but also allows us to proactively engage with our audience, ultimately creating stronger relationships and improving our overall brand reputation.


## Birdeye Discussions
  - [How do you delete a review you post on this site?](https://www.g2.com/discussions/35410-how-do-you-delete-a-review-you-post-on-this-site) - 7 comments, 2 upvotes
  - [How can I get 100% of our patients to respond to a review request?](https://www.g2.com/discussions/24847-how-can-i-get-100-of-our-patients-to-respond-to-a-review-request) - 1 comment, 2 upvotes
  - [What is the best experience management software for small businesses?](https://www.g2.com/discussions/what-is-the-best-experience-management-software-for-small-businesses) - 1 comment, 1 upvote
  - [Credit Restored](https://www.g2.com/discussions/credit-restored) - 1 comment, 1 upvote
  - [Why Does Birdeye Refuse to Acknowledge Contract Non Renewals?](https://www.g2.com/discussions/why-does-birdeye-refuse-to-acknowledge-contract-non-renewals) - 1 comment, 1 upvote

- [View Birdeye pricing details and edition comparison](https://www.g2.com/products/birdeye/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-25+00%3A34%3A47+-0500&secure%5Bsession_id%5D=08ab3b71-ac17-4ebd-9823-cdfdec804edf&secure%5Btoken%5D=832c81da28ccc117a641d75df3b3d3bb35d96a735eebea5434423094d4308d19&format=llm_user)
## Birdeye Integrations
  - [1CoreSolution](https://www.g2.com/products/1coresolution/reviews)
  - [8am MyCase](https://www.g2.com/products/8am-mycase/reviews)
  - [AdvancedMD](https://www.g2.com/products/advancedmd/reviews)
  - [AgencyAnalytics](https://www.g2.com/products/agencyanalytics/reviews)
  - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)
  - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)
  - [AppFolio](https://www.g2.com/products/appfolio/reviews)
  - [Authenticom](https://www.g2.com/products/authenticom/reviews)
  - [Booker](https://www.g2.com/products/booker/reviews)
  - [Buildertrend](https://www.g2.com/products/buildertrend/reviews)
  - [Business Profile Manager (GBPBM)](https://www.g2.com/products/business-profile-manager-gbpbm/reviews)
  - [Canva](https://www.g2.com/products/canva/reviews)
  - [CareCloud Charts](https://www.g2.com/products/carecloud-charts/reviews)
  - [CareStack](https://www.g2.com/products/carestack/reviews)
  - [ChatBot](https://www.g2.com/products/chatbot/reviews)
  - [ChatGPT for Excel](https://www.g2.com/products/chatgpt-for-excel/reviews)
  - [Clio Grow](https://www.g2.com/products/clio-grow/reviews)
  - [Cloze](https://www.g2.com/products/cloze/reviews)
  - [Compulink Advantage](https://www.g2.com/products/compulink-advantage/reviews)
  - [Cornerstone Practice Management](https://www.g2.com/products/cornerstone-practice-management/reviews)
  - [Covetrus Avimark](https://www.g2.com/products/covetrus-avimark/reviews)
  - [CurveBuilder](https://www.g2.com/products/curvebuilder/reviews)
  - [Curve Dental](https://www.g2.com/products/curve-dental-curve-dental/reviews)
  - [Denticon](https://www.g2.com/products/denticon/reviews)
  - [Dentrix](https://www.g2.com/products/dentrix/reviews)
  - [Dentrix Ascend](https://www.g2.com/products/dentrix-ascend/reviews)
  - [Dentrix Enterprise](https://www.g2.com/products/dentrix-enterprise/reviews)
  - [Domo](https://www.g2.com/products/domo/reviews)
  - [Eaglesoft](https://www.g2.com/products/eaglesoft/reviews)
  - [eClinicalWorks](https://www.g2.com/products/eclinicalworks/reviews)
  - [Encompass360](https://www.g2.com/products/ellie-mae-encompass360/reviews)
  - [ezyVet](https://www.g2.com/products/ezyvet/reviews)
  - [Facebook](https://www.g2.com/products/facebook/reviews)
  - [Facebook for Business](https://www.g2.com/products/facebook-for-business/reviews)
  - [FareHarbor](https://www.g2.com/products/fareharbor/reviews)
  - [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews)
  - [FieldRoutes, a ServiceTitan company](https://www.g2.com/products/fieldroutes-a-servicetitan-company/reviews)
  - [Freshdesk](https://www.g2.com/products/freshdesk/reviews)
  - [Freshdesk for G Suite](https://www.g2.com/products/freshdesk-for-g-suite/reviews)
  - [Genysis](https://www.g2.com/products/genysis/reviews)
  - [Glassdoor](https://www.g2.com/products/glassdoor/reviews)
  - [Google Ads](https://www.g2.com/products/google-ads/reviews)
  - [Google Analytics](https://www.g2.com/products/google-analytics/reviews)
  - [Google My Business](https://www.g2.com/products/google-my-business/reviews)
  - [Google Workspace](https://www.g2.com/products/google-workspace/reviews)
  - [Gorgias](https://www.g2.com/products/gorgias/reviews)
  - [Grammarly](https://www.g2.com/products/grammarly/reviews)
  - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews)
  - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews)
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  - [Internal](https://www.g2.com/products/internal/reviews)
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  - [Keap](https://www.g2.com/products/thryv-keap/reviews)
  - [Klara](https://www.g2.com/products/klara/reviews)
  - [Knock CRM](https://www.g2.com/products/knock-crm/reviews)
  - [Lightspeed Retail](https://www.g2.com/products/lightspeed-retail/reviews)
  - [LinkedIn Premium](https://www.g2.com/products/linkedin-premium/reviews)
  - [MaxAssist](https://www.g2.com/products/maxassist/reviews)
  - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews)
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  - [Mindbody](https://www.g2.com/products/mindbody/reviews)
  - [MRI Property Management](https://www.g2.com/products/mri-property-management/reviews)
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  - [NexHealth](https://www.g2.com/products/nexhealth/reviews)
  - [Nexsyis Collision](https://www.g2.com/products/nexsyis-collision/reviews)
  - [Nextech Practice+](https://www.g2.com/products/nextech-nextech-practice/reviews)
  - [NextGen Healthcare EHR](https://www.g2.com/products/nextgen-healthcare-ehr/reviews)
  - [Open Dental](https://www.g2.com/products/open-dental/reviews)
  - [Oracle Database](https://www.g2.com/products/oracle-database/reviews)
  - [Oracle Netsuite Analytics](https://www.g2.com/products/oracle-netsuite-analytics/reviews)
  - [Oryx Dental Software](https://www.g2.com/products/oryx-dental-software/reviews)
  - [PatientNow](https://www.g2.com/products/patientnow/reviews)
  - [Prevail Case Management System](https://www.g2.com/products/prevail-case-management-system/reviews)
  - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews)
  - [RAD Studio](https://www.g2.com/products/rad-studio/reviews)
  - [Rent Manager](https://www.g2.com/products/rent-manager/reviews)
  - [ResWare](https://www.g2.com/products/resware/reviews)
  - [roommaster](https://www.g2.com/products/roommaster/reviews)
  - [SearchAtlas](https://www.g2.com/products/searchatlas/reviews)
  - [Self Storage Manager](https://www.g2.com/products/self-storage-manager/reviews)
  - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews)
  - [ServMan by WorkWave](https://www.g2.com/products/servman-by-workwave/reviews)
  - [Shopify](https://www.g2.com/products/shopify/reviews)
  - [Shopify POS](https://www.g2.com/products/shopify-shopify-pos/reviews)
  - [SiteLink Web Edition](https://www.g2.com/products/sitelink-web-edition/reviews)
  - [SmartAdvocate](https://www.g2.com/products/smartadvocate/reviews)
  - [Spectora](https://www.g2.com/products/spectora/reviews)
  - [Sprout Social](https://www.g2.com/products/sprout-social/reviews)
  - [storEDGE](https://www.g2.com/products/storable-storedge/reviews)
  - [Streak](https://www.g2.com/products/streak/reviews)
  - [Tiktok](https://www.g2.com/products/tiktok/reviews)
  - [TikTok Ads](https://www.g2.com/products/tiktok-ads/reviews)
  - [Toast](https://www.g2.com/products/toast/reviews)
  - [Total Expert](https://www.g2.com/products/total-expert/reviews)
  - [Valant](https://www.g2.com/products/valant/reviews)
  - [Vocal Video](https://www.g2.com/products/vocal-video/reviews)
  - [Weave](https://www.g2.com/products/chasm-weave/reviews)
  - [WelcomeHome](https://www.g2.com/products/welcomehome/reviews)
  - [Yardi RENTCafe](https://www.g2.com/products/yardi-rentcafe/reviews)
  - [Yardi Voyager](https://www.g2.com/products/yardi-voyager/reviews)
  - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews)

## Birdeye Features
**Email Marketing**
- Building and Personalizing Emails
- Sending Outbound Emails
- Manage Email Deliverability
- Automated Email Responses

**Online Marketing**
- Landing Pages and Forms
- Dynamic Content
- A/B Testing
- Mobile Optimized
- Search Tracking and Optimization

**Messenger**
- Sequencing
- AI
- Live Chat
- Customization Interface

**Text Messaging**
- Bulk SMS
- Two-Way Text Messaging
- Text Scheduler
- Automatic Replies
- MMS Marketing
- Personalization

**Listing Management**
- Network Directory
- Data Aggregators
- Duplicate Monitoring
- Optimization

**Payment Processing**
- Encryption
- Credit Card Processing
- Mobile Payments
- Digital Wallet Integration

**Local Search Optimization**
- Rank Tracking
- Online Listings
- Google My Business
- Reputation Management
- Social Media
- Dashboards and Reporting

**SEO Auditing & Monitoring**
- SEO Alerting
- SEO Auditing
- SEO Change Tracking
- Technical SEO

**Content & Collaboration**
- Content Calendar
- Content Library
- Shared Inbox
- Approval Workflows
- Users and Permissions
- Content Creation

**Analytics**
- Net Promoter Score (NPS)
- Customer Satisfaction (CSAT) Score
- Customer Effort Score (CES)
- Gamification

**Responses**
- Personalization
- Route To Human
- Natural Language Understanding (NLU)

**Patient-Centered Functions**
- Online Presence Management
- Patient Feedback Management
- Patient Portal
- Patient Communications
- Integration with Wearables

**Responses**
- Customization
- Control
- Route To Human

**Feedback Management**
- Tagging
- Custom Reports and Dashboards

**Conversational Platform**
- Personalization
- Contextual Engagement
- Proactive Engagement

**Generative AI**
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech

**Content Generation - AI Content Creation Platforms**
- Output quality
- Branding
- Performance
- Brand Voice Alignment
- Multimodal Content Generation
- Content Localization

**Automation - AI Agents**
- Sales Follow-Up
- Customer Interaction Automation
- Lead Generation
- Document Processing
- Feedback Collection

**AI Visibility & Tracking**
- AI Mention Tracking
- AI Search Ranking Insights

**Agentic AI - Customer Advocacy**
- Autonomous Task Execution
- Cross-system Integration
- Proactive Assistance

**Agentic AI - SEO Tools**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Lead Management**
- Marketing Lead Database
- Data Quality Management
- Segmentation
- Lead Scoring and Grading
- Lead Nurturing
- Online Behavior Tracking
- Automated Alerts and Tasks
- CRM Lead Integration

**Social Management**
- Social Analytics
- Social Publishing
- Campaign Optimization
- Social Engagement
- Social Ads
- Campaign Planning
- Hashtag Capabilites

**Consumer Intelligence**
- Customer Feedback
- Competitive Intelligence
- Sentiment Analysis

**Discovery**
- Referral Program

**Communication**
- Pop-up Chat
- Notifications
- Targeted Emails
- In-App Messaging
- Co-Browsing

**Channels**
- Social Media
- Website
- Text Message (SMS)
- Voice Assistants
- Other

**Performance**
- Real-Time Updates
- Analytics

**Administration**
- Reporting & Analytics
- E-commerce Integration
- Processing Fees
- POS Integration
- Omnichannel
- Levels 1 & 2
- Level 3

**SEO Content & Rankings**
- Link Building
- Keyword Research
- SERP Rank Tracking
- Localization
- Content Insights

**Customization**
- Stakeholder Management
- Multilanguage Support
- Multiple Branding Support
- Vertical-specific Solutions

**Platform**
- Conversation Editor
- Integration
- Human-In-The-Loop

**Operations**
- Workflow Management
- Interoperability
- Digital Intake Forms
- Engagement Measuring
- Patient Satisfaction Management
- EHR Integration
- IPC Systems Integration

**Platform**
- Live chat
- Integrations
- Branding
- Analytics
- Role-based access
- Collection of information

**Feedback Analysis**
- Thematic Analysis
- Sentiment Analysis
- NPS/CSAT Scoring

**Support Automation**
- Intelligent Routing
- Seamless Escalation
- Transcripts
- Self-Serve Support

**Management - AI Content Creation Platforms**
- Collaboration
- Security and Privacy
- Moderation

**Autonomy -  AI Agents**
- Independent Decision Making
- Adaptive Responses
- Task Execution
- Problem Solving

**Sentiment & Brand Analysis**
- AI Sentiment Monitoring
- AI Hallucination Detection

**Campaign Management**
- Program Management
- Event / Webinar Marketing
- Calendaring
- Budgeting

**Platform**
- Internationalization
- User, Role, and Access Management
- Performance and Reliability
- Reporting and Dashboards
- Mobile User Support

**Reporting**
- Corporate Reporting
- Dashboard

**Media Monitoring**
- Social Networks Monitoring
- Social Media Management
- Digital Media Monitoring

**Insight**
- Monitoring
- Adoption Insight
- Engagement Analysis

** Internal Use**
- Customization 
- Conversation Archiving
- Lead Development
- Knowledge Base
- Team Inbox 
- Customer Profiles

**Customers**
- Targeting
- Profiles
- Analytics
- Lead Gathering
- Sales Conversion

**SEO Reporting**
- Competitor Analysis
- Data Visualization
- Custom Reports
- White Label

**Payment Options**
- Multi-Currency
- Online payment portal

**Feedback Sources**
- Online Reviews
- Surveys
- Customer Service Channels

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Competitive Benchmarking**
- Industry AI Sentiment Benchmarking
- Competitor AI Presence Comparison

**Customer Query Resolution - AI Customer Support Agents**
- Automated Ticket Resolution
- Contextual Response Generation
- Sentiment Analysis
- Knowledge Base Utilization
- Multilingual Support

**Agentic AI - Social Media Management**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Agentic AI - AI Agents**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Content Operations - AI Content Creation Platforms**
- Distribution Integrations
- Workflow Management
- Asset & Content Management

**Social**
- Social Listening
- Social Sharing
- Social Campaigns
- Social Media Engagement
- Social Media Advertising

**Mobile**
- Mobile Optimization

**Security**
- POS Verification

**SMS Platform**
- Reporting
- Automation
- White Label
- Text-to-Landline
- Short Codes
- API Integration

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Generative AI**
- AI Text Generation
- AI Text Summarization

**AI Content Optimization**
- Semantic Optimization for AI Models
- AI-Driven Content Recommendations

**Customer Interaction Automation - AI Customer Support Agents**
- Proactive Customer Outreach
- Feedback Collection
- Escalation Handling
- Workflow Optimization

**Agentic AI - Experience Management**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Agentic AI - Conversational Marketing**
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Decision Making

**Enterprise Governance - AI Content Creation Platforms**
- Content Moderation
- AI Disclosure
- Security & Privacy

**Reporting & Analytics**
- Basic Reporting
- Web Analytics
- ROI Analytics
- Revenue Analytics
- SEO / Keyword Analytics

**Platform**
- Multichannel Sharing
- Content Distribution

**Platform**
- Accounting integration
- E-commerce Integration

**Reporting & Alerts**
- Real-Time AI Mention Alerts
- AI Visibility Reporting

**Agentic AI - SMS Marketing**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Platform**
- Customization 
- Workflow Capability
- User, Role, and Access Management
- Internationalization
- Sandbox / Test Environments
- Performance and Reliability
- Output Document Generation

**Agentic AI - Online Reputation Management**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance
- Decision Making

**Agentic AI - Marketing Automation**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance
- Decision Making

**Integration**
- Data Import & Export Tools
- Integration APIs
- Breadth of Partner Applications

**Automation**
- Customer Interaction Automation
- Feedback Collection
- Document Processing

**Autonomy**
- Independent Decision Making
- Adaptive Responses
- Task Execution
- Problem Solving

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