Birdeye Reviews & Product Details

Birdeye builds AI coworkers for multi-location brands — trusted by the world's largest enterprise brands, including Aspen Dental, Sun Auto, and Caesars Entertainment. We give you AI coworkers at every location, across marketing, operations, and customer experience, that own the jobs your business needs done: winning AI visibility, booking appointments, and driving consistent CX. AI Coworkers → Own the Jobs Jay (marketing), Myna (operations), and Robin (customer experience) own the work across your locations — from AI search visibility, reviews, listings, and social, to front desk and appointment booking, to surveys, ticketing, and insights. An agent carries out an action, but it doesn't own an outcome. A coworker holds a job. Agents give you capacity; coworkers give you ownership. Your team manages three coworkers instead of thirty agents — and the work gets done at every location, without stretching anyone thinner. Agents → Do the Work Each coworker orchestrates multiple agents that work together to complete a job, and how those agents work is what makes us different. Most software tells you what's happening; ours decides what to do and does it. That runs on BirdAI, our Agent OS: it consolidates every signal across every location, whether it lives in Birdeye or one of your 3,000+ integrations; reasons with your industry, brand, and location context, backed by 13 years of multi-location data infrastructure; and acts — autonomously or with a human in the loop, your call per workflow. So one review, one campaign, one missed call becomes a finished outcome, not a line item in a dashboard. Enterprise-Ready → Built for Scale SSO, audit logging, HIPAA, SOC 2, and GDPR. Role-based access, tiered approvals, and location-level reporting give corporate and local teams the control they need — so you stay in control while AI handles execution across hundreds of locations. With teams across the U.S., U.K., Australia, and India, Birdeye serves multi-location brands in healthcare, dental, restaurants, financial services, auto, retail, and property management.

Seller

Birdeye

Discussions

Birdeye Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Lokendra Khandelwal

Used by Self-Employed and 2 others

Beta

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

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Birdeye Integrations

(121)

Verified by Birdeye

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Nicholas K.

Chief Marketing Officer (CMO)

Mid-Market (51-1000 emp.)

4/3/2026

"Birdeye Simplifies Multi-Location Reputation Management with Powerful Automation"

5/5

What do you like best about Birdeye?

What I like most is how Birdeye centralizes everything—reviews, listings, messaging, and social—into one clean platform. It makes it much easier to manage our online reputation across multiple locations without jumping between tools. The automation around review requests has been especially valuable, helping us consistently generate new reviews with minimal manual effort. It’s also fairly intuitive for our team, which makes adoption and day-to-day use smooth. Review collected by and hosted on G2.com.

What do you dislike about Birdeye?

The UI, while generally clean, can take some time to fully learn when digging into more advanced features. Some features feel a bit hidden, especially when it comes to customizing templates or workflows across multiple locations. Overall, nothing that’s a dealbreaker. Review collected by and hosted on G2.com.

What problems is Birdeye solving and how is that benefiting you?

Birdeye solves the challenge of managing online reputation and local presence for our fitness franchise at scale. Before, reviews, listings, and messaging were fragmented across platforms, which made it difficult to stay consistent and responsive. Now, everything is streamlined in one place, allowing us to respond faster, generate more reviews, and maintain accurate business information across locations. The biggest benefit is efficiency—it saves our team time while helping us build stronger credibility and visibility in each market. Review collected by and hosted on G2.com.

Response from ciera saldona of Birdeye

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Thank you for sharing your experience with Birdeye. We're pleased to hear that our platform has helped streamline your online reputation management and local presence for your fitness franchise. We understand the importance of intuitive features and will continue to work on enhancing the user experience.

Fyda F.

Marketing Manager

Enterprise (> 1000 emp.)

10/27/2026

"Birdeye Makes Reputation and Listings Management Effortless Across Locations"

5/5

What do you like best about Birdeye?

Birdeye has been a great partner in helping us strengthen our online reputation, manage business listings, and maintain a consistent brand identity across our locations. Their user-friendly platform, integrations, AI-powered tools, and excellent customer support have helped streamline our processes, improve efficiency, and deliver real value to our business. Review collected by and hosted on G2.com.

What do you dislike about Birdeye?

My only concerns are the need for more in-depth email reporting and analytics to better measure campaign performance, along with the lack of a WYSIWYG editor, and a place for image assets for email creation. More robust reporting capabilities and a user-friendly visual email builder would further improve the platform and make email campaign management more effective and efficient. Review collected by and hosted on G2.com.

What problems is Birdeye solving and how is that benefiting you?

Birdeye has helped us streamline and automate our reputation management process, making review monitoring and management almost entirely hands-off for our teams. This allows our employees to spend less time managing online reviews and more time focusing on their day-to-day responsibilities and delivering a great customer experience, while ensuring we maintain a strong and consistent online presence across all locations. Review collected by and hosted on G2.com.

Alyson G.

Practice Manager

Enterprise (> 1000 emp.)

8/27/2026

"Easy Review Tracking Across Platforms with Helpful AI Reply Support"

5/5

What do you like best about Birdeye?

Easy to use and navigate. The prompt emails I receive once a review is left on any platform and the easy tracking it provides straight across all platforms. If you ever struggle with leaving responses, AI is there to help and you can adjust the wording to better reflect you as a person and not solely rely on AI. I like it, easy to use and all in one location. Review collected by and hosted on G2.com.

What do you dislike about Birdeye?

The only downside I found was when using AI for replying to reviews it's all the same general wording for each review, so there is no difference or tailoring to that review and what is states. Review collected by and hosted on G2.com.

Brian P.

SVP of Marketing

Mid-Market (51-1000 emp.)

3/30/2026

"Birdeye Made Our Reviews Program Scalable with Automation and Salesforce Integration"

4.5/5

What do you like best about Birdeye?

Birdeye has helped us quickly operationalize a more structured and scalable reviews program. The automation, combined with our Salesforce integration, has made it much easier to consistently generate review volume without adding manual work for our team.

We’ve been able to see early traction in both review volume and engagement, and the platform makes it easy to manage responses and monitor sentiment across locations. Overall, it’s been a meaningful step forward in turning reviews into a more intentional growth lever rather than something reactive. Review collected by and hosted on G2.com.

What do you dislike about Birdeye?

We’re still early in our use, but one gap so far is the lack of clear benchmarking and guidance around what “good” performance looks like. For example, understanding expected ranges for open rates, click-through rates, and review conversion would help us better evaluate performance and optimize more quickly.

There’s also an opportunity for more proactive insights and recommendations, particularly around how to drive program-specific outcomes (e.g., targeting certain service lines or locations). As we scale, connecting activity in the platform more directly to downstream impact like local SEO performance and visibility would make it even more valuable. Review collected by and hosted on G2.com.

What problems is Birdeye solving and how is that benefiting you?

Before Birdeye, our reviews process was largely manual and inconsistent, which made it difficult to generate steady volume or use reviews as a reliable input into local SEO and conversion.

Birdeye has helped us standardize and scale review generation through automation, allowing us to consistently capture feedback across locations without adding operational burden to our team. We’re already seeing improvements in review volume and engagement, and it’s giving us better visibility into sentiment at the location level.

Over time, this is helping us turn reviews into a more proactive lever for improving local search visibility and supporting admissions, rather than something we react to after the fact. Review collected by and hosted on G2.com.

Madison L.

Director of Communications

Enterprise (> 1000 emp.)

10/20/2026

"An Essential Tool for Our Marketing and Communications Team"

5/5

What do you like best about Birdeye?

What I like most about Birdeye is how easy the platform is to use. It is user-friendly and makes managing our online presence much more efficient. Our account representative is always friendly, responsive, and willing to help whenever we have questions or need assistance. I also appreciate that Birdeye is constantly making enhancements and adding new features to improve the platform. It is great to work with a company that values customer feedback and continues to find ways to make its services better. Review collected by and hosted on G2.com.

What do you dislike about Birdeye?

At this time, I don't have any major dislikes or concerns with Birdeye. My experience with the platform and its support team has been very positive overall. Review collected by and hosted on G2.com.

What problems is Birdeye solving and how is that benefiting you?

Birdeye makes managing our social media much easier and more efficient. I especially appreciate being able to schedule posts during our peak engagement times and save content in a library to use during months when we may not have as much to share. This feature has been a lifesaver and helps us maintain a consistent social media presence. We also have three team members using different areas of the platform, so having everything in one place is extremely helpful. The reporting features are another major benefit, as they allow us to track performance, measure engagement, and better understand what is working for our company. Overall, Birdeye saves us time and makes an important part of my job much more manageable. Review collected by and hosted on G2.com.

Lauren T.

Chief Community Officer

Mid-Market (51-1000 emp.)

6/7/2024

"Birdeye has helped improve our online reputation for years"

4.5/5

What do you like best about Birdeye?

I love the review generation tools. We run apartment communities and wanted to increase the amount of Google reviews and bring up our scores. We needed a system that would be easy to use. Reema has been wonderful to work with as well. She provides great support for questions or problems I had while learning how to use Birdeye. This is now our 3rd year working with Birdeye. We are partnering wqith Sahil who is knowledgeable and friendly. He helps me with coordinating review request campaigns at my different rental properties. Review collected by and hosted on G2.com.

What do you dislike about Birdeye?

I don't like having to resize photos for posts that I am sharing to Insta and FB. I wish it was automatic.

The calls can get sales-y. We do not want more products than we have had. Review collected by and hosted on G2.com.

What problems is Birdeye solving and how is that benefiting you?

I like that all my social media posts can be done in one dashboard. I also really like that I can add a widget for live chat, and a widget for our good reviews to automatically integrate onto my websites.

I am most impressed with how easy it is to send review requests to our residents. The templates are easy to use and straightforward. I LOVE that if someone is having a bad experience they can give us private feedback so we can rectify the solution.

New: I love the widget that gets our 4 and 5-star reviews on our website. It makes a difference when people see those! Review collected by and hosted on G2.com.

Response from ciera saldona of Birdeye

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Thank you for sharing your positive experience with Birdeye. We're glad to hear that the review generation tools have helped increase the amount of Google reviews for your apartment communities. We're sorry to hear about the inconvenience with resizing photos for posts, and we will take your feedback into account for future enhancements.

Gina .

Marketing Director / SEO

Enterprise (> 1000 emp.)

5/21/2026

"A Powerful Tool for Managing Multiple Offices Efficiently"

5/5

What do you like best about Birdeye?

So many different features have saved me an enormous amount of time. The AI review response agent has been especially valuable — it analyzes sentiment, urgency, and even images to craft personalized, on‑brand replies. With seven dental offices, managing a high volume of reviews across multiple practices can become tedious, but this platform has genuinely freed up a significant portion of my day.

Birdeye’s interface is clean, intuitive, and clearly designed for efficiency. The dashboard brings reviews, messages, listings, and analytics into one simple, easy‑to‑navigate hub. For a multi‑location practice, the ability to toggle between offices or apply updates across all locations at once is a major advantage and eliminates so much repetitive work.

Integrations with multiple platforms are effortless. Whether it’s social media or online listings, the Birdeye platform syncs smoothly to ensure maximum reputation management with minimal manual effort.

Pricing feels fair and reasonable when you consider the number of hours saved by having so many daily tasks centralized in one place. The return on time alone makes it worthwhile.

Performance is solid, and customer support is top‑notch. Any questions or concerns are addressed quickly and thoroughly, which makes onboarding and ongoing use smooth and stress‑free. Review collected by and hosted on G2.com.

What do you dislike about Birdeye?

I don’t have any suggestions for improvement based on the features I currently use. Review collected by and hosted on G2.com.

What problems is Birdeye solving and how is that benefiting you?

Time management has been the biggest benefit. As a team of one handling social posts, online listings, review responses, and more, for seven dental offices, this platform has brought real structure to my day. The tools it provides make it easy to manage a large number of tasks quickly and efficiently, which has made a noticeable difference in my daily workload. Review collected by and hosted on G2.com.

Sydney V.

Communications Specialist

Small-Business (50 or fewer emp.)

5/27/2026

"Helpful Integrations, Strong Performance, and HUGE Time Saver"

5/5

What do you like best about Birdeye?

The integrations across so many different platforms has been a game changer for our social media and review engagement. Another aspect that has saved us a great deal of time is being able to manage and automate office listings, marketing posts, review responses, etc. for several locations at once. Review collected by and hosted on G2.com.

What do you dislike about Birdeye?

It would be incredible if Birdeye could feed updated information back into our scheduling software. For example, if an email bounces back as non-deliverable, I’d love for it to be flagged or marked in some way so our team knows to update it the next time we interact with that client.

The only other thing I haven’t loved is that, when we were interested in adding mass texting capabilities, we discovered our initial integration wasn’t sufficient. We tried to update our integration using an SFTP file transfer; however, there wasn’t a quick or simple way to filter the necessary data from our software into the correct format to support further integration. Review collected by and hosted on G2.com.

What problems is Birdeye solving and how is that benefiting you?

Birdeye has given our seven locations the ability to consolidate social media, email campaigns, review requests, and online inquiries/leads in one place. It saves us hours each week by automating review requests nightly, letting us create social media posts and schedule them across multiple platforms for all locations at once, and enabling us to communicate with online inquiries/leads in real time. It's easy to use and is customizable to fit our needs. Review collected by and hosted on G2.com.

Christine S.

Accounts Receivable

Mid-Market (51-1000 emp.)

6/9/2026

"Birdeye Streamlines Patient Review Outreach with Smooth Integration and Responsive Support"

5/5

What do you like best about Birdeye?

It has been a great tool for automatically reaching out to patients and encouraging them to leave reviews, while seamlessly displaying those reviews across our various platforms without requiring our team to manually enter patient information, log into multiple systems, or create posts highlighting top reviews. The integration process was smooth and worked seamlessly with all of our existing systems.

Additionally, whenever we encounter an issue or need assistance troubleshooting, the support team is easy to reach and provides prompt, helpful resolutions.

One feature we particularly appreciate is the ability for patients to provide private feedback about their experiences if they are not comfortable posting a public review. This allows us to address any concerns directly, improve their experience, and make their next visit even better. Overall, it has been an efficient and valuable tool for both patient engagement and practice growth. Review collected by and hosted on G2.com.

What do you dislike about Birdeye?

There is not much that I do not like about Birdeye. The only thing that I would like to make easier is to block or remove patients that we would not like to receive a review message. Review collected by and hosted on G2.com.

What problems is Birdeye solving and how is that benefiting you?

They are making sending campaigns or massive emails/texts for upcoming promotions that we are offering easier to do and allowing us to add more information and allowing AI templates to help us get started in what we are wanting to display. I love how they helped solve our problem of when and what we are posting where with their Social AI calendar. Is has helped us have all of our information in one spot and see all of our offices and platforms in one area. Review collected by and hosted on G2.com.

Moriah N.

Administrative Specialist

Mid-Market (51-1000 emp.)

10/14/2026

"Easy-to-Use Review Management with AI Responses and Scheduled Reporting"

5/5

What do you like best about Birdeye?

I like that it allows to post responses across several platforms, now has an AI feature when I just want a quick response I don't have to think about, I like that I can tailor auto responses based off the rating, and I like that it is easy to use. There are also several tools such as a data keeping, graph making, and I can send reports to myself with a designated time frame and delivery frequency. Review collected by and hosted on G2.com.

What do you dislike about Birdeye?

I don't like that sometimes the reviews that need responses sometimes seem to pop up later than the review date that it was written. I also don't like that sometimes it takes time to remove reviews that a review may have removed on a certain platform and no longer require a response. Review collected by and hosted on G2.com.