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Birdeye Reviews & Product Details

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Birdeye Media

Birdeye Demo - Birdeye Reviews AI
Improve your online reputation, rank higher on Google, and win more customers with Birdeye’s AI-powered review generation, management, and reporting platform. Generate reviews, automatically - Pair Birdeye with your CRM to trigger review requests at the perfect time. Monitor reviews on ...
Birdeye Demo - Birdeye Listings AI
Leverage Birdeye’s leading local business listing management tool to show up everywhere customers search for improved SEO and a better rank. Fix listings errors - Find and fix inaccuracies in listings across 50+ online directories that matter most to customers and search engines including G...
Birdeye Demo - Birdeye Social AI
Birdeye Social is designed from the ground up for multi-location businesses. Generate social posts, monitor engagement, and track performance – from a single dashboard. AI-generated content - Create engaging posts in seconds with AI. Browse suggested posts or enter an idea and BirdAI will draf...
Birdeye Demo - Birdeye Reporting AI
Visualize the customer experience - Better understand the performance of every customer interaction and touch point with actionable reports. Configurable Dashboards - Monitor key performance metrics and keep all your locations in check with drag-and-drop dashboards. Flexible Reporting V...
Birdeye Demo - Birdeye Insights AI
Birdeye Insights AI, part of the BirdAI platform, uses generative AI to analyze reviews, surveys, and listings data, providing actionable recommendations for business growth. It offers AI-generated summaries, clear recommendations, and custom reports. Designed for multi-location businesses, Insig...
Birdeye Demo - Birdeye Surveys AI
AI Summaries - Instantly generate survey summaries in a single click. Survey Builder - Create, test, and modify surveys in just a few clicks. Pulse Surveys - Use text-based survey requests to boost open and response rates. NPS Surveys - Identify advocates with Net Promoter Score su...
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Birdeye Reviews (3,896)

View 6 Video Reviews
Reviews

Birdeye Reviews (3,896)

View 6 Video Reviews
4.7
3,896 reviews

Review Summary

Generated using AI from real user reviews
Users consistently praise the ease of use and centralized management of reviews across multiple platforms, which significantly streamlines their reputation management processes. The intuitive interface and helpful AI features allow for quick responses and efficient monitoring, making it a valuable tool for businesses. However, some users note a common learning curve when first navigating the extensive features.

Pros & Cons

Generated from real user reviews
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PT
Software Engineer
Information Technology and Services
Small-Business (50 or fewer emp.)
"Total Reputation Command Mastering Local Listing & Patient Engagement with Birdeye Unified Dashboard"
What do you like best about Birdeye?

The most impact full part of Birdeye is the absolute control it gives us over our digital footprint through the online listing dashboard. I love that I can manage our presence on everything from Google and Facebook down to more neech sites like yellow pages goes green and MapQuest all from one Central tab. The visual confirmation that our status is life across these directory gives me total piece of mind that our patients can find accurate information for our Coppell location. Review collected by and hosted on G2.com.

What do you dislike about Birdeye?

While the consolidation is great Di initial sinking process for platforms that aren't already connected like getting the connect button active for Facebook can sometime feel a bit tedious due to third party API requirements. Review collected by and hosted on G2.com.

Weithleen L.
WL
General Manager
Enterprise (> 1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Efficient Review Management"
What do you like best about Birdeye?

We use Birdeye to manage our online reputation and customer engagement across multiple locations, and it has greatly streamlined the way we handle reviews.

The platform makes it simple to monitor, respond to, and request customer reviews across Google and other channels from one centralized dashboard. For a multi-location business, having real-time visibility into performance metrics, review trends, and customer feedback is extremely valuable. It helps us address concerns quickly, recognize team wins, and maintain brand consistency across locations.

The automated review requests have increased our overall review volume while keeping the process efficient for our team. I also appreciate the reporting tools, which offer clear insight into customer sentiment and highlight operational opportunities.

What I like most is how user-friendly the interface is, even for team members who aren’t especially technical. It turns what would otherwise be a very time-consuming process into something much more manageable.

Overall, Birdeye has become an essential part of our reputation management and customer engagement strategy. Review collected by and hosted on G2.com.

What do you dislike about Birdeye?

While the platform is robust, there can be a learning curve when first implementing all features across multiple locations. However, once set up, it becomes very efficient. Review collected by and hosted on G2.com.

Response from Ciera Saldona of Birdeye

We're thrilled to hear that Birdeye has greatly streamlined your review management process and provided valuable insights for your multi-location business. Thank you for sharing your positive experience!

Jason R.
JR
Director of Operations
Mid-Market (51-1000 emp.)
"Great reputation management/SMS platform"
What do you like best about Birdeye?

Birdeye does a great job of making sure our online presence is consistent across the web, and they also offer a robust SMS messaging system that allows our team to collaborate to get our customers' questions answered quickly every day. The ability to manage our social media presence from the platform is icing on the cake. Birdeye makes it easy to set up scheduled posts across a number of platforms, and their consistency check for online presence is great as well. The text-to-pay feature is also very convenient for clients and reduces reasons for delays in client payments. Review collected by and hosted on G2.com.

What do you dislike about Birdeye?

There was a learning curve to getting our automatic responses set up, but they helped us through that. Review collected by and hosted on G2.com.

NP
Director, Online Reputation & Data Management
Enterprise (> 1000 emp.)
"Birdeye’s Fast, Responsive Development Keeps Us Moving"
What do you like best about Birdeye?

The greatest advantage I've seen with Birdeye, compared to their competitors, is their responsiveness to client needs. Their development cycles are very fast, taking a few weeks, rather than months. Also, their platform interface has a modern look and feel and is intuitive to use. Their rapid integration of AI features and tools is also a critical success factor. Review collected by and hosted on G2.com.

What do you dislike about Birdeye?

They are still working on user-driven custom reporting. Review collected by and hosted on G2.com.

Response from Ciera Saldona of Birdeye

We're glad to hear that Birdeye is helping you manage your healthcare locations and providers effectively. We're committed to continuously improving our platform, including user-driven custom reporting, to ensure that you have the tools you need to succeed.

DH
Marketing Manager
Enterprise (> 1000 emp.)
"Highly recommended for any business looking to streamline their review management process!"
What do you like best about Birdeye?

What I like best about Birdeye is how simple it makes something that could easily feel overwhelming. Having one login where I can see and respond to all of our reviews in one place is a game changer. I don’t have to bounce between platforms or worry that I missed a Google or Facebook review. Everything is centralized, organized, and easy to manage, which saves me a ton of time.

I also really love the AI response feature. It helps me craft thoughtful, professional responses quickly without sounding robotic. It gives me a strong starting point that I can personalize, which is especially helpful on busy days when I still want to make sure every client feels acknowledged.

The built in prompts are another huge bonus. They take the guesswork out of responding and help ensure consistency across all of our replies. It makes it easy to stay on brand and make sure every review, whether it’s glowing or constructive, gets a timely and polished response.

Overall, Birdeye has streamlined our entire review management process and made it so much more efficient. It helps us stay engaged with our clients while saving time, which is exactly what we need. Review collected by and hosted on G2.com.

What do you dislike about Birdeye?

One thing I dislike about Birdeye is the limitation on AI response attempts. I wish we had more than five chances to generate responses, especially when trying to fine tune the tone. A lot of the AI replies feel very similar, even when using the regenerate option, so having more variety or additional attempts would make the feature even more helpful and dynamic. Review collected by and hosted on G2.com.

Kelly B.
KB
Sr. Practice Marketing Manager
Mid-Market (51-1000 emp.)
"Birdeye Streamlines Reviews and Social Media with Powerful AI Automation"
What do you like best about Birdeye?

We’ve had an excellent experience using Birdeye across our dental practices. It has become an essential platform for monitoring and responding to patient reviews, as well as managing social media across multiple locations. The ability to publish content to all platforms from one centralized dashboard has significantly streamlined our workflow and improved consistency in our online presence.

The AI-powered features for both review responses and social media content have been especially valuable. They help our teams respond promptly, professionally, and thoughtfully, while still allowing for personalization when needed. This has enhanced patient engagement while maintaining efficiency. Review collected by and hosted on G2.com.

What do you dislike about Birdeye?

At times, we’ve experienced occasional disconnects between Birdeye and our servers. However, this has largely been related to our internal systems rather than an issue with Birdeye’s platform itself. When these situations arise, their support team is highly responsive, proactive, and helpful in resolving matters quickly. Overall, their customer service and willingness to assist have made any minor technical challenges easy to manage. Review collected by and hosted on G2.com.

Response from Ciera Saldona of Birdeye

We're thrilled to hear that Birdeye has had such a positive impact on your dental practices! It's great to know that our platform has streamlined your workflow and improved consistency in your online presence. We appreciate your feedback and look forward to continuing to support your teams.

Lisa M.
LM
Marketing Assistant
Enterprise (> 1000 emp.)
"Literally The BEST Platform!"
What do you like best about Birdeye?

The platform is very easy to use and understand, and it’s great overall. We had to switch to a different platform due to corporate requests, but now we’re back. Our previous rep was responsive and did a fantastic job and our new rep is just as great! She understands our needs and is very knowledgeable about the product. I also love that I can see and respond to most reviews right from the dashboard. Customer service is the best! Review collected by and hosted on G2.com.

What do you dislike about Birdeye?

They outsourced the reps, and since then my last two reps haven’t been great. We’ve had to request a rep change twice, and we had to work with those reps’ supervisor. Our new rep is local, so we’re very happy. Review collected by and hosted on G2.com.

Response from Caroline Martinez of Birdeye

Music to our ears! We love to hear when our customers have a great experience. Thanks for sharing how Birdeye has benefited your business!

Jonathan B.
JB
Digital Marketing Lead
Enterprise (> 1000 emp.)
"Perfect for Running Tailored Review Campaigns"
What do you like best about Birdeye?

I’ve had a great experience using this platform, especially for running targeted review request campaigns. It’s very intuitive and easy to navigate, and I use it daily without any performance issues or errors.

Implementation was straightforward, and the range of features provides strong value for the cost. Customer support has also been excellent—my account executive, Damanpreet, has been responsive, knowledgeable, and genuinely helpful whenever needed.

Overall, it’s a reliable, user-friendly solution that delivers real value for managing and growing patient reviews. Review collected by and hosted on G2.com.

What do you dislike about Birdeye?

I dislike how the integrations work. They require a computer to be on 24/7, which doesn’t leave much wiggle room if something malfunctions. On top of that, they depend on the strength of the WiFi connection, and that can fluctuate. Review collected by and hosted on G2.com.

TS
Marketing Coordinator
Enterprise (> 1000 emp.)
"Always great Customer Experience!"
What do you like best about Birdeye?

Birdeye has transformed how we manage reviews across all our locations. Its centralized dashboard provides instant visibility into customer feedback, and automated alerts make sure no important comment slips through the cracks. The robust reporting tools help us identify trends and make data-driven decisions that enhance the customer experience. Thanks to Birdeye, managing our reputation at scale is now more streamlined and efficient. Review collected by and hosted on G2.com.

What do you dislike about Birdeye?

The map feature can be a little wonky but overall still a great feature and has improved! Review collected by and hosted on G2.com.

Response from Ciera Saldona of Birdeye

It's fantastic to hear that Birdeye has been beneficial in managing your online reputation and providing valuable insights across your multiple locations. We're committed to helping you succeed and appreciate your support.

IM
Digital Marketing Specialist
Enterprise (> 1000 emp.)
"A Great Platform That’s So Easy to Use - Highly Recommend!"
What do you like best about Birdeye?

The best part about BirdEye is how easy it is to use — it truly makes everything seamless. The platform is incredibly intuitive and simple to navigate, and the support team is always top-notch: fast, efficient, and reliable.

I especially enjoy working with my account manager. If there’s ever an issue, he’s on it right away. I also appreciate that he proactively brings new ideas to the table and keeps me informed about new products and features. BirdEye continues to innovate with AI and never feels stagnant, which gives me confidence that we’re partnered with a forward-thinking company. Review collected by and hosted on G2.com.

What do you dislike about Birdeye?

I would prefer to see more webinars on the features, products and how we can best utilize all of Birdeye's offerings to reach goals. Review collected by and hosted on G2.com.

Pricing Insights

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

9 months

Average Discount

9%

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Birdeye Features
Customer Feedback
Competitive Intelligence
Sentiment Analysis
Corporate Reporting
Dashboard
Social Networks Monitoring
Social Media Management
Digital Media Monitoring
Custom Reports and Dashboards
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Birdeye