Birdeye Reviews & Product Details

Birdeye has really made a difference for our business. Its easy to use and our team was able to get the hang of it quickly without a lot of training. Setting it up was very easy and their support team is always available to answer our questions and guide us through the process. We use it every day mainly for managing reviews and messaging customers and its full of features that actually make our jobs easier. It also works smoothly with our existing systems, so everything works together without any headaches. Overall it’s been a great tool for staying connected with our customers. Review collected by and hosted on G2.com.

One thing I wish were easier is the ability to reply to reviews on every site. It would be so much more convenient if platforms like the Better Business Bureau, Trustpilot, and Best Company could be linked, so we wouldn’t have to go directly to each site to respond. We are able to see the reviews on Birdeye but have to reply directly on their original site as opposed to google which is linked. Review collected by and hosted on G2.com.

Birdeye is very user-friendly and offers convenient filtering options, making it easy to find exactly what you need without hassle. I find it extremely helpful to be able to view, track, monitor, update, respond to, and manage reviews from all platforms and locations, all on a single page. I use Birdeye daily. It is easy to integrate a new business profile and link it to my Birdeye profile. I would also like to mention that the customer support team, the IT team, and the reps at Birdeye are nothing short of spectacular. Review collected by and hosted on G2.com.

I wish there were more customizable features available for easier access and improved layout options. It would also be helpful to have additional ways to organize tickets and reviews beyond just creating tags—perhaps with pre-made or automated tags, as well as color-coordinated features. Additionally, I would appreciate a feature that lets me send email reminders to specific employees who forget to leave notes on tickets, so they are reminded about the urgency of our ticket follow-ups. Review collected by and hosted on G2.com.

I appreciate the automated responses and AI-driven review summaries, which help me save time and ensure our messaging remains consistent. Being able to monitor and respond to both reviews and surveys from one dashboard is also very convenient. The analytics offered by Birdeye are especially valuable for my hospital, as they provide insights into customer sentiment and point out areas where we can enhance our services or operations. Since we started using Birdeye, we have consistently received thorough and detailed client reviews on a daily basis. Review collected by and hosted on G2.com.

The platform provides a wide array of features, which can create a learning curve for newcomers as they try to make the most of its capabilities. Review collected by and hosted on G2.com.

We have been using Birdeye's services since July 2023 and our reputation management has been streamlined and really successful from our standpoint. All of our locations appreciate the ease with which we can stay on top of our reviews and assist customers as needed through the feedback we receive. We also love having the ability to send email blasts to our customers quickly and easily. The people we work with at Birdeye are very kind, efficient and knowledgeable -- we enjoy working with them. I wouldn't hesitate to recommend this company to others! Review collected by and hosted on G2.com.

I really don't have many complaints—they are consistently responsive and helpful. My only issue is with their pricing, which tends to be fairly standard for everyone. Since our company has some locations that are smaller than others, we have to allocate our funds differently, and a more flexible pricing structure would be helpful. Review collected by and hosted on G2.com.

They offer excellent customer support and have helped accelerate many processes for large, multi-location businesses like mine. The platform includes a variety of features that benefit my entire organization, ranging from reputation management to listings management. Review collected by and hosted on G2.com.

The Birdeye platform does have a bit of a learning curve. I also wish it offered the ability to create new listings, as currently, there is some manual work involved. Review collected by and hosted on G2.com.

Birdeye brings multiple reputation and patient-engagement tools into one centralized platform, which is especially valuable for multi-location organizations. The ability to manage reviews, listings, messaging, and insights across dozens of locations in a single dashboard saves significant time and creates consistency. The reporting and visibility into patient feedback help us quickly identify trends and opportunities at both the practice and enterprise level. Review collected by and hosted on G2.com.

Some features can feel overwhelming at first due to the breadth of the platform, and not every tool is equally intuitive out of the box. For teams that don’t use the platform daily, ongoing training and enablement are important to ensure adoption. Additionally, certain workflows could benefit from more customization to better fit healthcare-specific nuances. Review collected by and hosted on G2.com.

The Birdeye interface is user-friendly, and navigating through the interface is straightforward, for the most part. Our team at our 11 transmission shops has fully embraced the software, and we've seen our reviews increase by approximately 200%. Birdeye's leadership / customer service team is always very responsive, friendly, and happy to review/implement modifications I've recommended, if possible. The AI options are wonderful as it provides really cool options, and are extremely user-friendly! Would definitely recommend this software to anyone who needs help getting and managing reviews, as well as popular business listings!!

We send out text review requests daily!

Each of our 11 locations has its own requirements, and most already use software with overlapping features—so we don’t use every option provided. Birdeye stays on the cutting edge of adding new features continuously. If you don't have time to keep up with online Marketing, Birdeye fills that void quite a bit by offering add-ons that make reporting and marketing easier to manage! Review collected by and hosted on G2.com.

The AI review response suggestions can be improved by adding in keyword phrases to assist with 'Google Juice', and adding the city within the response. Example "Our transmission shop in Memphis TN."

The "Listings AI" is 85% ineffective for our business. We are not an 'auto repair shop' and most of the suggestions are not related to our business.

The 'reports' feature is confusing - esp. the section that shows the number of email messages sent - this number is always off for our company. There are too many columns and they are labeled in a very confusing way. Perhaps 'renaming' more of the columns so they are user-friendly would help. I often have to reach out to customer service as the column names are truly indicative of what stat they are providing (to me).

IF Yelp ever allowed Birdeye to include their reviews, without paying, it would be nice! We don't get enough Yelp reviews to pay -and- most Yelpers are complainers, so we don't want more Yelp reviews!

The Google Business Profile "Ask for Directions" stats should truly not be displayed as this stat is inaccurate. I can confirm this with my own business. No one has ever showed up at my door, yet ~48 people ask for directions each month, per Google. Wildly inaccurate! Please delete this from your stats - it makes me question other stats when I see this and know that no one has ever knocked on my door!

The scheduling feature is nice, but we only use Facebook and we use the scheduling feature on the site. Review collected by and hosted on G2.com.

We just started partnering with Birdeye in July of 2024. The implementation process was wonderful, and the partnership just continues to feel seamless and productive. The Birdeye team made onboarding simple, providing clear instructions and exceptional support every step of the way. Their platform is intuitive, the integration process with easy, and the analytics tools have given us valuable insights into customer feedback. We're thrilled with the results so far and highly recommend Birdeye for anyone looking to enhance their online reputation!

UPDATE: It has been over a year since we started our partnership with Birdeye, and I continue to be impressed with their customer support, ease of use and increasingly great features, which seem to be continually evolving and getting better. Our customer success manager is engaged, responsive and an absolute pleasure to partner with! Review collected by and hosted on G2.com.

I truly cannot think of a downside to working with Birdeye. So far, they've been nothing but wonderful to work with! Review collected by and hosted on G2.com.

Compared to other local listings management platforms, Birdeye makes it so much easier to manage both single-location clients and clients that have multiple locations. I use the platform daily, and it is easy to go in and check for updates that need to be implemented to listings, implementing those updates, as well as to integrate clients into the platform. The customer service is super helpful, and it is easy to submit a ticket to get a speedy response. Review collected by and hosted on G2.com.

The only downside I have seen on the platform is my own understanding of new features, but the training sessions provided by the platform are very helpful, as well as the numerous reference guides that are available for use at any point. Review collected by and hosted on G2.com.

BirdEye makes managing our Google Business Profile feel surprisingly smooth, something that is rare in the local SEO world. The platform handles reviews, listings, and updates in one place, which saves a lot of time. The support team stands out, especially Heidi, whose guidance has been consistently clear and quick. When something needs attention, she treats it like a real priority, which makes the whole experience feel more reliable. Review collected by and hosted on G2.com.

The main gap for me is the lack of a heat map for service area businesses. Since my client relies on clear visibility into how we perform across different neighborhoods, a heat map would add real value. Everything else works well, this one missing piece just limits how precisely we can analyze our local reach. Review collected by and hosted on G2.com.