--- title: Pinpoint Reviews meta_title: 'Pinpoint Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 156 reviews by the users' company size, role or industry to find out how Pinpoint works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 156 scale: '5' date_modified: '2026-07-21' parent_category: name: Talent Acquisition Suites url: https://www.g2.com/categories/talent-acquisition-suites --- # Pinpoint Reviews **Vendor:** Pinpoint HQ **Category:** [Applicant Tracking Systems (ATS)](https://www.g2.com/categories/applicant-tracking-systems-ats) **Average Rating:** 4.6/5.0 **Total Reviews:** 156 ## About Pinpoint Pinpoint is the ATS that simplifies complex hiring for organizations managing multiple types of hiring. There are hundreds of ATSs on the market, and they all say the same thing: they’ll help you fill positions on time, with the right people, without blowing your budget. But what it takes to achieve all those great outcomes can look very different across your organization—recruiting across very different locations, cultures, or groups of candidates. Most ATSs make this complexity harder to manage, not easier. They’re often optimized for just one hiring stream or one set of stakeholders, so the rest have to compromise. Pinpoint is different. Whether you need to recruit across different cities or countries, desk-based and desk-less workers, or early career and experienced professionals—Pinpoint can help with that. How Pinpoint helps you simplify your hiring process: Plan: Get better visibility over your hiring and plan strategically for the future with features like job requisition management, survey data, and custom reporting and analytics. Attract: Get more applications from more qualified applicants across all your recruiting streams—via hundreds of global job boards including LinkedIn RSC, candidate-friendly applications including via mobile, and beautiful custom career sites. Engage: Use advanced CRM capabilities to find relevant candidates, stay in touch with silver medallists and create talent pools, so you can easily fill your talent pipeline the next time you open a role. Select: Bring every part of the selection process into the ATS to make better decisions, faster, with features like anonymized screening, interview scheduling, video interviews, candidate scorecards and offer management. And, spend less time on hiring admin with powerful Workflow Automations—like automated nudges to hiring managers to remind them to fill out their scorecards, or automatic rejection for candidates missing a core job requirement. Onboard: Pinpoint helps you personalize new hire onboarding at scale, with features like candidate progress tracking, task management, branded candidate onboarding portals and flexible onboarding flows to cover local compliance and standardized processes. Platform: Pinpoint joins up data across your hiring process so everything works better together, providing one place to manage every step from requisition to onboarding. Support: Get implementation right, the first time, and keep evolving with the help of our world-class customer success and support teams. Integrations: Pinpoint seamlessly integrates with hundreds of your favourite HR and recruitment tools and offers an open API to establish your ideal tech stack, hassle-free. Keep your data secure and connected: - ISO27001 compliance - SOC 2 Type II compliance - GDPR, CCPA, and other global data protection regulations - Out-of-the-box compliance reports such as OFCCP and Article 55 - Single Sign On (SSO) and 2 Factor Authentication (2FA) - Hundreds of out-of-the-box integrations - REST API for custom integrations - Drag and drop flat file report builder for integrations with legacy software ## Pinpoint Pros & Cons **What users like:** - Users love the **ease of use** of Pinpoint, finding it intuitive and supportive in their recruitment processes. (25 reviews) - Users praise the **lightning-fast customer support** of Pinpoint, highlighting their responsiveness and willingness to assist. (24 reviews) - Users value the **exceptional customer support** of Pinpoint, appreciating their responsiveness and commitment to improvement. (19 reviews) - Users value Pinpoint's **efficient candidate management** , emphasizing its seamless process, user-friendliness, and excellent customer support. (12 reviews) - Users love the **customizability** of Pinpoint, enhancing their recruitment processes with tailored features and templates. (12 reviews) - User Interface (11 reviews) - Efficiency (10 reviews) - Users value the **customizable recruitment process** , streamlined candidate management, and responsive support team of Pinpoint. (10 reviews) - Applicant Management (9 reviews) - ATS (Applicant Tracking System) (9 reviews) **What users dislike:** - Users find the **learning curve steep** with Pinpoint, making initial setup and navigation quite challenging. (8 reviews) - Users desire **more customization** options in Pinpoint, particularly for workflows and reporting features that feel restrictive. (7 reviews) - Users desire **missing AI capabilities** and customization options in Pinpoint to enhance functionality and user experience. (5 reviews) - Users find the **difficult learning** curve of Pinpoint challenging, making the initial setup and navigation time-consuming. (4 reviews) - Users feel that Pinpoint has **limited features** , which restricts customization and complicates the reporting functionality. (4 reviews) - Users express frustration with the **automatic booking feature** , leading to issues and a lack of flexibility in candidate management. (3 reviews) - Difficult Setup (3 reviews) - Hiring Process (3 reviews) - Users note significant **integration issues** with Pinpoint, feeling limited by its compatibility with other systems. (3 reviews) - Users find **access limitations** frustrating, particularly after a role closes, hindering flexibility and workflow improvements. (2 reviews) ## Pinpoint Reviews ### 1. Streamlined Recruitment, Simple Candidate Screening **Rating:** 4.0/5.0 stars **Reviewed by:** Charlotte N. **Reviewed Date:** November 14, 2025 **What do you like best about Pinpoint?** I use Pinpoint as an ATS system and I love how it creates a streamlined approach to recruitment, making it incredibly easy to screen candidates. It acts as a great overall service in managing the recruitment process. The ease of use is one of my favorite aspects, allowing me to carry out tasks efficiently. The candidate screening feature is especially valuable; it's straightforward and enables me to achieve quick results while maintaining accuracy. Additionally, the initial setup of Pinpoint was very easy, which added to a smooth transition from our previous tool, Landed. Pinpoint offers more functionality than our previous software, which has enhanced our recruitment capabilities. **What do you dislike about Pinpoint?** I think it could be easier to create templates within Pinpoint. **What problems is Pinpoint solving and how is that benefiting you?** I use Pinpoint to streamline recruitment, simplifying candidate screening and providing effective service, while being easy to use. ### 2. Pinpoint overall is a really good, easy to use platform, would highly recommend **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Pinpoint?** It's very simple and I like the different processes, makes it simple to use and to show to managers **What do you dislike about Pinpoint?** I think it's a great platform. Potentially they could make the integration with Bob a bit better but overall I'm pretty happy with it. **What problems is Pinpoint solving and how is that benefiting you?** Helping streamline our processes. The support team and product roadmap sessions are very good **Official Response from Megan Hart:** > Thanks so much for your review! We’re really glad to hear you’ve found Pinpoint simple to use and easy to introduce to managers. Great to know it’s helping streamline your processes too, and that the support team and roadmap sessions have been valuable. Thanks for the feedback as well, it plays a big role in how we improve the platform. Appreciate you taking the time to share. ### 3. Pinpoint has transformed our hiring process—and we’re just getting started! **Rating:** 4.5/5.0 stars **Reviewed by:** Liz M. | Director of Talent Acquisition, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2025 **What do you like best about Pinpoint?** We absolutely love Pinpoint! As a small team, we were spending way too much time juggling interview scheduling, follow-ups, reminders, and tracking down hiring manager feedback. Pinpoint's scheduling tools and calendar integrations have been a total game-changer—saving us hours and giving our team a more streamlined, professional process. The interview scorecards and ranking features are another standout. Hiring managers can easily record notes and provide feedback directly in the system—no more chasing people down for input. We especially love the ability to weigh scorecards and compare candidates based on consistent, real-time feedback. But the real magic? Automations. We’ve built out so many automations that have simplified everything from candidate communication to internal workflows. It’s made our lives so much easier—and we’re just scratching the surface of what’s possible. Finally, the customer support has been exceptional. Responsive, helpful, and genuinely invested in our success. For the functionality, support, and overall experience, the price point is more than fair. If you're considering Pinpoint, do it—you won’t regret it. **What do you dislike about Pinpoint?** There are some additional add-ons that we didn't realize were not included in our plan such as onboarding. **What problems is Pinpoint solving and how is that benefiting you?** As a small team, we were spending way too much time juggling interview scheduling, follow-ups, reminders, and tracking down hiring manager feedback. Pinpoint's scheduling tools and calendar integrations have been a total game-changer—saving us hours and giving our team a more streamlined, professional process. The interview scorecards and ranking features are another standout. Hiring managers can easily record notes and provide feedback directly in the system—no more chasing people down for input. We especially love the ability to weigh scorecards and compare candidates based on consistent, real-time feedback. But the real magic? Automations. We’ve built out so many automations that have simplified everything from candidate communication to internal workflows. It’s made our lives so much easier—and we’re just scratching the surface of what’s possible. Finally, the customer support has been exceptional. Responsive, helpful, and genuinely invested in our success. For the functionality, support, and overall experience, the price point is more than fair. If you're considering Pinpoint, do it—you won’t regret it. **Official Response from Ryan Lewendon:** > Thanks so much, Liz — this review made our day. We love hearing how much time Pinpoint has saved your team and how impactful the automations and scorecards have been. It’s especially great to know hiring managers are actively engaging in the process (without you having to chase them!). Totally noted on the onboarding module—we’re always working to make pricing and packaging as clear as possible, so that’s helpful feedback. Really appreciate you taking the time to share your experience—and we’re excited to see what you and your team build next! ### 4. Brilliant ATS **Rating:** 5.0/5.0 stars **Reviewed by:** Jennie S. | Senior Talent Acquisition and Development Adviser, Law Practice, Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2025 **What do you like best about Pinpoint?** We have been using PinPoint for just over 3 years and have had a fantastic experience from the very beginning. The implementation of both the ATS and onboarding modules was easy and smooth. The system is incredibly intuitive, everything is exactly where you'd expect it to be, and the functions are logical and easy to use. The clean, user-friendly interface has made it easy to roll out to hiring managers, and giving them the right level of access is simple and straightforward. One of the standout aspects has been the support we've received as our account manager and the wider support team have been brilliant. Responses to queries are usually received within minutes, and the guides provided are clear and easy to follow. The system is continuously improving, with helpful updates that genuinely add value. The onboarding module, in particular, has transformed our process, allowing us to go completely paperless and offering a smooth, seamless experience for new hires. Overall, Pinpoint has made it easy to keep everything in one place and improved both the candidate and hiring manager experience. **What do you dislike about Pinpoint?** A downside for us is that we are unable to send candidates from the onboarding portal to our HRIS system (Cezanne). **What problems is Pinpoint solving and how is that benefiting you?** Pinpoint has significantly reduced the administrative burden involved in recruitment. Tasks that used to take considerable time such as posting jobs across multiple platforms, screening candidates, and scheduling interviews, are now streamlined and much more manageable. Having everything related to a candidate in one centralised place is a huge benefit. It means we can easily view CVs, read comments, track communications, and manage the entire process without needing to dig through emails or separate systems. It also makes it easy to involve hiring managers as they can log on and get an update on their vacancy at any time. We’ve also found it really helpful to be able to add external recruiters to roles and track candidate history, so we know if someone has applied before and where they came from. This transparency helps us make informed decisions and manage relationships more effectively. Pinpoint also supports GDPR compliance by removing the need to email or print personal data. All candidate information is securely contained within the system, helping us protect data and manage access responsibly. **Official Response from Ryan Lewendon:** > Thanks so much for such a thoughtful and detailed review, Jennie! It’s fantastic to hear that Pinpoint has supported you across the full hiring journey. Especially happy to hear how intuitive it’s been for your hiring managers and how much time you’ve saved by keeping everything in one place. And thank you for your feedback on the Cezanne integration. Thanks again for being with us for over three years. So glad to have you with us! – The Pinpoint Team ### 5. Complicated Issue solved quickly **Rating:** 5.0/5.0 stars **Reviewed by:** Sophie M. | HR & Administrative Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2025 **What do you like best about Pinpoint?** I had a complicated issue with my Pinpoint site and I flagged this to the support team. The nicest thing is being helped by humans rather an automated help. It makes all the difference. The support team are brilliant and kept me in the loop the whole way through. Thank you!! **What do you dislike about Pinpoint?** I cant think of any downsides! It is easy to use and we are kept up to date with any changes being made. **What problems is Pinpoint solving and how is that benefiting you?** Pinpoint takes the stress out of dealing with multiple applications across multiple jobs. It is incredibly user friendly. **Official Response from Ryan Lewendon:** > Thanks, Sophie! We’re so glad our support team could help you quickly and personally — no bots here! It’s great to hear Pinpoint’s making your hiring process easier and less stressful. That’s exactly what we’re aiming for. Really appreciate your kind words. ### 6. Phenomenal all around! **Rating:** 5.0/5.0 stars **Reviewed by:** Mandy M. | Technical Recruiter, Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2025 **What do you like best about Pinpoint?** Pinpoint is well designed, seamless, and user friendly. The layout is easy to navigate and the features just make sense. Learning Pinpoint was smooth and easy, and customer support is lightning fast to respond and very easy to work with. I don't have anything negative to report since using Pinpoint, and would highly recommend this ATS to anyone looking. **What do you dislike about Pinpoint?** Nothing to note for dislikes - I've been very pleased with Pinpoint thus far! **What problems is Pinpoint solving and how is that benefiting you?** Pinpoint has been a big time saver to utilize for not only applicant tracking, but also interview scheduling and candidate communication. **Official Response from Ryan Lewendon:** > Thanks, Mandy! We’re so glad to hear Pinpoint has been smooth sailing for you — from learning the platform to getting support when needed. It’s great to know it’s saving you time and helping with all the key steps like interview scheduling and candidate comms. Appreciate the recommendation! ### 7. Always super helpful! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2025 **What do you like best about Pinpoint?** Everything is very streamlined and easy to use. If there is anything I need help with the Pinpoint team is always quick to respond to my questions! **What do you dislike about Pinpoint?** Sometimes the changes can come on rather suddenly and I have to relearn some things but its never been a big issue. When it goes down its frustrating because we are so dependent on it, but it doesn't happen often! I really dont like the automatic feature where if I move someone over it will automatically book someone for an interview. I had nothing but problems with this and it would never book a zoom meeting and I ran into so many issues I had to stop using it. Plus, I like being able to review over things before I commit to fully booking someone. **What problems is Pinpoint solving and how is that benefiting you?** Pinpoint makes it easy to easily communicate with candidates and fellow coworkers. Its kind of an all one stop shop and has everything we need! **Official Response from Ryan Lewendon:** > Thanks for sharing this! We’re really glad to hear that Pinpoint’s ease of use and streamlined features have been helping you—and that our team’s responsiveness has stood out when you’ve needed support. Totally understand your feedback on sudden changes and automation quirks, especially around auto-scheduling. That kind of control is important, and we’ll pass this along to the product team—it’s exactly the kind of insight that helps us keep improving. Appreciate you taking the time to leave such a balanced and helpful review! ### 8. First-Class, Seamless Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2026 **What do you like best about Pinpoint?** Support service is first class, very seamless, quick and stress free. **What do you dislike about Pinpoint?** The platform is easy to use and offers plenty of customisation. However, the final presentation of job postings for candidates could be slicker and feel more polished. **What problems is Pinpoint solving and how is that benefiting you?** Custom hiring flows, scheduling interviews, and managing candidates from multiple job-sourcing channels. **Official Response from Megan Hart:** > Thanks for the review! We’re really pleased to hear the support experience has felt seamless, that’s exactly what we aim for. We also appreciate the feedback on job posting presentation. We’re continuing to invest in the candidate experience, so this is really valuable input for the team. Thanks again! ### 9. Perfectly Specialized Applicant Tracking Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Taunee S. | HR Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2025 **What do you like best about Pinpoint?** The narrow focus of applicant tracking. The specialization is exactly what we were looking for. **What do you dislike about Pinpoint?** It can be tricky as a new user to understand which template components sync to other pages, and in what capacity they're connected. **What problems is Pinpoint solving and how is that benefiting you?** We are losing access to BambooHR, so Pinpoint is filling the gap. We find many features to be far superior to what we've had in the past. **Official Response from Ryan Lewendon:** > Thanks, Taunee! It’s great to hear that Pinpoint’s focused approach to applicant tracking is exactly what you needed—especially as you transition away from BambooHR. We're glad it’s not just filling the gap, but offering improvements too. Appreciate you flagging the learning curve around templates—we know how important it is to understand what connects to what, and that’s an area we’re always working to simplify. Thanks again for taking the time to share your experience! ### 10. Great ATS Platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Kathleen B. | HR Generalist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Pinpoint?** I love the level of customization within Pinpoint. Its all incredibly organized and easy to navigate. In the rare instance that I find myself stuck on something, they have many many helpful guides to assist. **What do you dislike about Pinpoint?** I do wish some of the reporting features were more customizable. Sometimes the reporting module can be complicated or limited. **What problems is Pinpoint solving and how is that benefiting you?** Pinpoint very quickly solved our scheduling problems. Before, we were doing everything via outlook email...which wasn't the most efficient. Scheduling interviews became convoluted and chaotic. But with Pinpoint, having our calendars connected to the platform and letting candidates schedule their own interviews has been such a blessing. ### 11. Really easy to use ATS, huge opportunity to be even better **Rating:** 4.0/5.0 stars **Reviewed by:** David K. | Talent Acquisition Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 23, 2025 **What do you like best about Pinpoint?** Very easy to use, customer support function via the application is great, can customise a lot of the product which helps a med-sized business like us. Lots of praise from users, like the comms feature and way in which they receive interview confirmations etc. **What do you dislike about Pinpoint?** Reporting functionality on it is still extremely basic and doesn't do enough for what we need it for. Implementation was rolled out well, however we could have done with more guidance to mean there wasn't as much fixing having to happen after **What problems is Pinpoint solving and how is that benefiting you?** Far easier to use than our previous ATS meaning less administration Comms functionality is massively helpful for us to both contact multiple candidates at once, but also track each others conversations when covering etc. **Official Response from Ryan Lewendon:** > Thanks so much for your review David! Really glad to hear that Pinpoint’s ease of use and comms tools are making life easier, not just for your TA team, but for your hiring managers too. Great to hear it’s cutting back the admin and helping everyone stay in sync. It might be worth getting in touch with your CSM about the reporting challenges you're facing. We'd love to hear more detailed feedback so we can either help you build the reports you'd like, or at the very least inform our product roadmap of what needs improving. Thanks again for the thoughtful review David! Appreciate it. The Pinpoint Team ### 12. Clean, Customizable UI That Enhances Productivity **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2025 **What do you like best about Pinpoint?** The UI is clean and uncluttered. You can easily see where everything is and the various option for customisation in terms of tags etc are really useful. The customer support desk is responsive and the agents are human and very helpful. **What do you dislike about Pinpoint?** It's not 100% intuitive so it takes quite a while to get to grips with the ins and outs so to speak **What problems is Pinpoint solving and how is that benefiting you?** It allows us to streamline application processes and have oversight of multiple vacancies in a simple, uncluttered way. ### 13. Powerful, Intuitive Platform with Room for More Customization **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2025 **What do you like best about Pinpoint?** What I like best about Pinpoint is how intuitive and user-friendly the platform is for both admins and hiring managers. The ability to customize workflows and access real-time analytics makes managing the recruitment process efficient and scalable. It’s also a big plus that the candidate experience is seamless and reflects well on our brand. I appreciate how quickly the support team responds and clearly addresses my concerns. I especially love how easy it was to create our company Career page! **What do you dislike about Pinpoint?** The platform offers a wealth of data collection capabilities, but some areas lack customization. I’d prefer if admins had more control over which fields or options are collected, as this flexibility could better support our sourcing strategy and align with our company’s specific needs. **What problems is Pinpoint solving and how is that benefiting you?** Pinpoint is streamlining and centralizing our entire hiring process, making it easier to manage multiple roles, track candidates, and collaborate with hiring managers in one place. It reduces manual admin work through automation, improves visibility with real-time analytics, and helps us deliver a more professional and consistent candidate experience. Overall, it saves time, keeps our team aligned, and supports more strategic, data-driven hiring decisions. **Official Response from Ryan Lewendon:** > Thanks for the thoughtful review! It’s great to hear that Pinpoint is making your hiring process more efficient and scalable, especially across multiple roles and stakeholders. Love that the career site tools and real-time analytics are hitting the mark, and that the support team’s keeping things smooth for you. Thanks again for the feedback The Pinpoint Team ### 14. Solid ATS with fast customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2025 **What do you like best about Pinpoint?** I'm about 2 months into using Pinpoint and have been so pleased with the level of automation, customization and customer service. Whether it was my onboarding support, Kee (who keeps checking in), or the live chat feature, I never feel alone or unsupported. I'm most pleased with the level of automation and time saving we've already seen having lost our coordinator role and now are needing to reduce the administrative time more than ever before. So far, so great. **What do you dislike about Pinpoint?** There isn't anything I truly dislike yet, but there are more customizations I'd want, or tweaks to make templates where there aren't today. I'd love the ability to customize text on career site buttons where I'm reliant on the Pinpoint team today, but those customizations are so minor. I definitely want more education and training tools for hiring manager, & interviewing team onboarding and refreshers that I can tailor to my org. **What problems is Pinpoint solving and how is that benefiting you?** Time for administrative components of Recruiting **Official Response from Ryan Lewendon:** > Thanks so much for the thoughtful review! Really glad to hear Pinpoint’s helping you save time, especially at such a critical moment without a coordinator in place. Automation and customization are exactly what we aim for, so it’s brilliant to hear you’re seeing the value early on. Kee will be thrilled with the shoutout! And your feedback on button text and hiring manager training is noted. We’re always working to make things easier on your end. Thanks again The Pinpoint Team ### 15. Streamlined Candidate Tracking and Easy Stage Management **Rating:** 4.5/5.0 stars **Reviewed by:** Megan H. | Recruiter, Mid-Market (51-1000 emp.) **Reviewed Date:** November 28, 2025 **What do you like best about Pinpoint?** I like how we can track all the stages and easily go between stages. I also love being able to queue candidates up to make it more streamlined. **What do you dislike about Pinpoint?** The messaging feature with candidates is tough- it is hard to stay on top of messages and really easy to miss people. **What problems is Pinpoint solving and how is that benefiting you?** They are helping us solve hiring quickly which is great! ### 16. Great platform, with plenty of automations to make your life easier! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Publishing | Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2025 **What do you like best about Pinpoint?** The platform is very straightforward to use - it's very easy to set up new users and manage their access. There is a chat options where you can reach Customer Support, so you can get help on anything you need very quickly. Managing the hiring process end to end is great, scheduling interviews is automated, you can create as many templates as you want and now that workflow automations have been created, it's even easier to just look after what's essential, and let the system do the rest. **What do you dislike about Pinpoint?** I think the reporting function needs updating. It's great to be able to generate reports, but they still need a lot of manual reviewing and manipulation after being pulled, this is because their filtering is not great. Customer Support is amazing 99% of the time, but some other times you have to wait days before getting an answer, and you will have to follow up. A lot of issues that weren't solvable in a day have been left with the developers, only to have to chase monthly to try and get to a conclusion. **What problems is Pinpoint solving and how is that benefiting you?** Pinpoint allows me to make the process of scheduling interviews a lot easier. Calendars are automatically synced, and all we need to do is press a button and select availability. This saves us a lot of time, especially when we have to coordinate several calendars at once. **Official Response from Ryan Lewendon:** > Thanks so much for the thoughtful review! We're glad to hear Pinpoint is saving you time and making hiring smoother with automations and easy scheduling. Appreciate your honest feedback on reporting and support delays - both are noted. ### 17. User-Friendly ATS with Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Jodie S. | Culture & Talent Acquisition Partner, Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Pinpoint?** We've been using Pinpoint as our first ATS at Bede, and I’m really glad we chose this platform. It’s incredibly easy to use, both for our hiring managers and candidates, and we’ve never had any issues with accessibility or navigation. The reporting tools are solid and there are so many customisable features that make the recruitment process smoother. But the real standout is the customer support - no matter the query, big or small, the team is always just a message away and genuinely happy to help. Overall, Pinpoint has made our recruitment process more efficient and enjoyable, and I’d definitely recommend it to any team looking for a reliable, user-friendly ATS. **What do you dislike about Pinpoint?** Absolutely nothing - the platform is a dream. **What problems is Pinpoint solving and how is that benefiting you?** As the sole person managing Talent Acquisition in a growing business, Pinpoint has been a game-changer in helping me stay organised and manage my workload efficiently. The platform ensures that both candidates and hiring managers have a smooth, well-structured experience, making the entire recruitment process more streamlined and engaging. With Pinpoint, I can easily track applications, keep hiring teams aligned, and provide a consistent, positive journey for everyone involved. **Official Response from Ryan Lewendon:** > Thanks so much for the kind words Jodie! We're thrilled Pinpoint has helped streamline your recruitment and made life easier as your team grows. It's great to hear both candidates and hiring managers are having such a smooth experience. 'The platform is a dream' - we might steal that! ### 18. Excellent portal for organising talent workflows and fantastic customer support **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2025 **What do you like best about Pinpoint?** Very easy for hiring managers and panellists to review and proceed the applications of candidates. The scheduling of interviews and syncing to the necessary calendars is very useful. The customer support team are extremely helpful and quick to assist with any queries. **What do you dislike about Pinpoint?** Can be some jumping around the various template sections when first setting up a job and it's automations. It would be useful to be able to jump to/preview email templates directly from the job stages section to have an overarching view of the configured automations. **What problems is Pinpoint solving and how is that benefiting you?** Redaction features to anonymise candidates is useful for ensuring compliance with our diversity standards. The automations and scheduling make things easier for hiring managers to manage jobs with a high volume of candidates whilst the candidates themselves experience a seamless experience. **Official Response from Ryan Lewendon:** > Thanks so much for your thoughtful feedback! We’re really glad to hear Pinpoint’s helping your hiring managers and panellists work more efficiently, and that our customer support team has had your back along the way. Noted on the template navigation too; we’re always looking for ways to streamline setup, so that kind of input is really valuable. Thanks Great to see the redaction tools supporting your diversity goals as well - that’s exactly what we built them for! ### 19. Easy to use and always improving **Rating:** 5.0/5.0 stars **Reviewed by:** Maggie H. | Chief of Staff, Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2025 **What do you like best about Pinpoint?** Easy for my whole team to use, stellar customer service, and they're always looking for ways to make their product better. Any time I have questions or feedback they're quick to reply. You can tell they're really trying to build the best product with, and for, their customers. **What do you dislike about Pinpoint?** Nothing that they're not quick to reply on, listen to, or take feedback regarding! **What problems is Pinpoint solving and how is that benefiting you?** Simplifying communication and keeping everything in a single space. As a startup without a centralized recruitment team, I need lots of different individuals to have access to the platform and interact with candidates. Pinpoint makes it super simple. Love their automations and interview scheduling as well! **Official Response from Ryan Lewendon:** > Thanks so much Maggie! We're really glad Pinpoint is helping your team stay connected and streamline hiring. It's great to hear our support and continuous improvements are making a difference. ### 20. Pinpoint Help Feature **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2025 **What do you like best about Pinpoint?** The Pinpoint live support feature has been a fantastic tool, especially during our Go-Live/Kick off. The whole support team are professional, informative and eager to help. The wait time for a response is extremely low, usually a response is given in under 5 minutes, which means you can action your query whilst it's fresh in your mind. **What do you dislike about Pinpoint?** Visually not the most appealing, personally not a fan of the colours chosen. It can be a little clunky, though there are features that assist with getting around the system easily, I'm sure there will be more in the future and some is likely user error. **What problems is Pinpoint solving and how is that benefiting you?** It makes the recruitment process more transparent, for our line managers, agencies and candidates. It makes scheduling interviews, especially where an interview panel is across multiple time zones, a breeze. It has made reporting on recruitment metrics much easier. **Official Response from Ryan Lewendon:** > Thanks for the great feedback! We're glad the live support has been so helpful, especially during your implementation. The team work really hard to keep wait times to a minimum, so it's always great to see it called out here. Appreciate your thoughts on the visuals. ### 21. Really easy to use - extremely efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Isla J. | Research and Operations Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2025 **What do you like best about Pinpoint?** Clear, helps move candidates through the process well. Easy to use once you get used to the way things work! I use it daily - customer support is great too. **What do you dislike about Pinpoint?** Nothing comes to mine - can take a while to learn how the platform works but once you are used to it, its really helpful **What problems is Pinpoint solving and how is that benefiting you?** Candidate management - being able to have candidates all in one place has really helped efficiency **Official Response from Ryan Lewendon:** > Thanks Isla! Glad to hear Pinpoint’s made your day-to-day smoother, and that managing candidates all in one place has boosted your efficiency. Really appreciate the shoutout to our support team too! And totally hear you on the learning curve, we’ll keep working to make that first-time experience even easier. Appreciate the review! ### 22. Pinpoint has revolutionised the way we recruit and brought us huge success **Rating:** 5.0/5.0 stars **Reviewed by:** Vicky W. | Head of HR, Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2024 **What do you like best about Pinpoint?** Pinpoint is simple to configure and easy to for hiring managers to navigate, it can be tailored to suit your organisational culture and tone and feel and this is something we had previously struggled to address with our existing recruitment practices. It has brought about improved engagement with applicants and our hiring managers and reduced our time to hire. We saw a successful return on investment in less than 6 months. Our recruitment process has come more slick, consistent, transparent and fair as a result. We have attracted exceptional talent who have gone one to become highly successful employees and I couldn't be happier with our system. **What do you dislike about Pinpoint?** There is nothing I dislike, I would highly recommend it. **What problems is Pinpoint solving and how is that benefiting you?** As a smaller company who is unable to attract candidates purely through brand, we are reaching a wider pool than we previously did. The transparency of the system to all users is key as a small HR team. It allows us run a fair and transparent recruitment process without any unintential bias and maintain applicant engagement. **Official Response from Ryan Lewendon:** > Appreciate the wonderful feedback! We're thrilled to hear how Pinpoint has helped you create a fair, efficient, and engaging recruitment process, and that it’s delivering real results. It’s especially great to hear the system is helping you attract and retain top talent. Thanks again Vicky. ### 23. Participation 2.0 **Rating:** 4.5/5.0 stars **Reviewed by:** Matius K. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2024 **What do you like best about Pinpoint?** The ability for different interviewers to join in the platform as different roles, interview questions that could be ranked and weighted, having the hiring manager see how their panelist rated the candidates, and having candidate background and resume all in one platform. The analytics is super relevant and also a hiring manager ability to see what other hiring manager's questions is a time saver. I also think the candidate experience in applying for jobs at our organization is so much better because, it is easer to apply to our jobs now, we can set automated replies, we also get to set different processes for stages of hiring that is transparent, and other internal processes can be customized to our needs. This makes our approach with new candidates more personable. I highly recommend Pinpoint. **What do you dislike about Pinpoint?** Apart that Pinpoint is easy to use, and that the customer support is superior...what is there to dislike? **What problems is Pinpoint solving and how is that benefiting you?** Pinpoint automates paperwork, and candidate tracking that saves us / small business time. It's really not about "money" because it's hard to quantify what we now have, except with time: access candidate database, how they did, what are our updated hiring profile stats, and getting feedback from candidates on the process. My staff have sung praises for Pinpoint and how it has eased their ability to interview, and review candidates. **Official Response from Ryan Lewendon:** > Thanks, Matius! We're so glad Pinpoint is making your hiring process more collaborative, efficient, and candidate-friendly. It’s great to hear how much your team values the platform. We really appreciate the high recommendation! ### 24. Intuitive and simple system to use **Rating:** 4.5/5.0 stars **Reviewed by:** Suzi L. | Head of People, Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2025 **What do you like best about Pinpoint?** I like that Pinpoint that makes communication with candidates across multiple vacancies easy and accessible. Being a new user I have easily been able to navigate the platform and have been impressed with the ability to tailor communications and align them with our brand. It doesn't feel like you are communicating via an ATS and feels a lot more personal. You can check in daily and it is easy to navigate and use in all the parts that I need. **What do you dislike about Pinpoint?** I don't find the guides very useful - I find speaking to colleagues or the very prompt help desk much better. **What problems is Pinpoint solving and how is that benefiting you?** Smooth communication with candidates across multiple roles **Official Response from Ryan Lewendon:** > Thanks for the lovely feedback Suzi! We're glad Pinpoint makes candidate communication feel more personal and easy to manage. Appreciate the note on the guides too – that’s really helpful feedback. Glad the team are giving you the help you need. ### 25. Positive experience all round! **Rating:** 5.0/5.0 stars **Reviewed by:** Faye S. | Recruitment Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2024 **What do you like best about Pinpoint?** Pinpoint is potentially the most user friendly ATS I have ever used, it was easy to get set up, felt supported through the implementation and it has required minimum time in training hiring managers and interviewers on how to use the various features due to its user friendly nature. There are also always improvements/changes being made which are not mandatory, so if something already works for us as it is, we can keep it that way. Working with Rachel at Pinpoint through the implementation was also great, she kept us in line and on time to hit our go-live date. She took the time to really understand what we needed, so we could set up Pinpoint in a way that worked for us. **What do you dislike about Pinpoint?** There are still some areas for improvement, as there is with all systems. The main thing we would change is the ability to instantly see 1st interview scorecards when conducting a 2nd interview. The info is accessible within Pinpoint, however some interviewers will not follow the clicks to review the scorecard before a 2nd interview **What problems is Pinpoint solving and how is that benefiting you?** Pinpoint is saving our recruitment team time, which was previously spent carrying out manual admin tasks (emailing candidates, scheduling interviews etc.) Using Pinpoint has allowed the team more time to consider direct sourcing. We are also seeing more detailed interview notes and feedback with the use of scorecards from our interviewers, often provided directly after the interview - which speeds up our recruitment process and reduces the recruitment teams time in chasing feedback. We have also implemented Pinpoint for our Early Talent recruitment and the process and automations have saved a huge amount of time in the processing of large batches of candidates and scoring for assessment. Having both our Experienced Hire and Early Talent teams using the same ATS has also gained positive feedback from many of the SLT and wider teams involved in the recruitment processes. We are able to pull reports on ED&I and also the processes to see where there might be delays and make changes accordingly to improve. Since moving to Pinpoint we are receiving more direct applications - potentially due to the ease of use in applying to jobs and visually appealling careers page/jobs **Official Response from Ryan Lewendon:** > Thanks so much Faye for the in-depth review. We're thrilled to hear how much time Pinpoint is saving your team and how well it's supporting both experienced hire and early hire recruitment. Huge thanks for the kind words about Rachel – we’ll pass them along! We appreciate the feedback on scorecard visibility too and are always looking for ways to make things even better. ### 26. Good ATS **Rating:** 4.0/5.0 stars **Reviewed by:** Konrad L. | People, Systems & Insights Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2024 **What do you like best about Pinpoint?** Really easy to navigate the day to day use for recruiters and hiring managers. Great careers site and job advert templates. I use it everyday and never had any major issues that stopped me from doing my job. Their customer support and account managers are always eager to help, no matter how big or small the problem/enquiry is. **What do you dislike about Pinpoint?** The reporting hub is getting better but there's still a lof of room for improvement. I'd also like to see some new AI features that many other ATS' are implementing. Some parts of the system such as templates, can be a bit all over the place, and setting them up during implementation or editing them after can be slightly confusing at times. Wish it intergrated better with some systems, though it does a great job with others. **What problems is Pinpoint solving and how is that benefiting you?** I think Pinpoint has certainly improved the experience we're bale to provide to our candidates. They make scheduling interviews super easy, which saves time as it reduces a lot of the back and dorth we used to have to do with candidates. Scorecards are easy to set up and use, allowing for a fair comparison of candidates. They're constantly bringing out new features which also improve the system. **Official Response from Ryan Lewendon:** > Thanks for the review Konrad! We're glad Pinpoint is helping streamline your day-to-day work and improve the candidate experience. Appreciate your fair feedback on reporting, templates, and integrations — all really helpful as we continue to grow and improve the platform. ### 27. Great Service and Great Product **Rating:** 4.5/5.0 stars **Reviewed by:** Adam C. | Head of Learning & Talent, Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2024 **What do you like best about Pinpoint?** The system is really easy to use. It's very intuitive and can easily be picked up by anyone using it. The support from the team from implementation to ongoing customer support is amazing. There's always someone on hand to help and the ongoing support I've received from our Customer Success Manager (Rachel Larkin) has been faultless. The system itself does everything we need an ATS to do and more. I especially like how easy it is to integrate with our existing jobs boards, calendars and the native integration with DropBox Sign makes issueing offers and contract super easy. **What do you dislike about Pinpoint?** Haven't really come across any downsides with PinPoint as of yet. **What problems is Pinpoint solving and how is that benefiting you?** PinPoint has streamlined our recruitment processes across the business reducing admin from the recruitment process and increasing the time to hire new candidates. It has also enhanced our candidate experience since it's implementation. The annonymised screen feature is particuarly useful and has enabled our business to gain our status as a 'Disability Confident' employer. **Official Response from Ryan Lewendon:** > Nice, thanks Adam! We're so pleased to hear Pinpoint is making a real impact on your recruitment process and candidate experience. Huge thanks for the shoutout to Rachel — and congrats on achieving 'Disability Confident' status! Appreciate your thoughts. ### 28. Very customisable ATS with Excellent Support and Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Joanna B. | Head of Talent, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2024 **What do you like best about Pinpoint?** The implementation and integration process was smooth and well-supported, with a responsive and knowledgeable support team that guided us every step of the way. The ability to customised templates and the number of features have enabled us to personalise our setup for each role in the business, making sure all candidates get the best experience and we set them up for success during their interview process. Although we are fairly new users of Pinpoint, the data reporting and dashboards have been fantastic, providing detailed insights that will only become more valuable as we gather additional data which we havce been missing as a business in pur previous platform. **What do you dislike about Pinpoint?** Occasionally navigation between sections feels less intuitive than expected, which can slow down the managers when using the platform. Despite these minor adjustment getting familar with a new platform, the ease of implementation, frequent use and exceptional customer support have made the transition to Pinpoint seamless and highly effective for our team. **What problems is Pinpoint solving and how is that benefiting you?** As a scaling business that has grown by 50% this year and is expanding into the EU market, Pinpoint helps us maintain a consistent and seamless approach to candidate experience and onboarding. The platform suits our recruitment efforts, streamlines workflows and ensures we deliver a high-quality and uniform process across the entire business, supporting our growth and future ambitions! **Official Response from Ryan Lewendon:** > Thanks for the thoughtful review Joanna! We're so glad the customisation, insights, and support have helped you create a consistent and high-quality hiring experience during such rapid growth. Appreciate the feedback on navigation – we hear you on that and are always looking to improve. ### 29. Great customer service **Rating:** 4.0/5.0 stars **Reviewed by:** Joshua K. | Chief of Staff, Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2025 **What do you like best about Pinpoint?** I received prompt customer support as soon as I encountered a problem using the in app chat system. **What do you dislike about Pinpoint?** Sometimes i find the flows a bit difficult to follow, but I am getting used to the interface slowly. **What problems is Pinpoint solving and how is that benefiting you?** We use Pinpoint for managing all our hiring processes. **Official Response from Ryan Lewendon:** > Thanks, Joshua! We're glad our support team was there when you needed help. Appreciate your feedback on the interface – we're always working to make things smoother. ### 30. Intuitive, engaging, fantastic ATS! Leading the way in modernising how recruitment is conducted. **Rating:** 5.0/5.0 stars **Reviewed by:** Rosy R. | Project Lead/HR Support Advisor, Enterprise (> 1000 emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Pinpoint?** Pinpoint has really transformed how our recruitment has taken place. By being able to contain all steps required to advertise, review, interview, hire and onboard within the system has made our recruitment process monumentally more efficient. The process of implementing the system was super smooth. Really love the way implementation is conducted by the system users, but with consistent and attentive support from our Customer Success Manager. I cannot express enough gratitude to Rachel, our CSM, who has been truly fantastic. So helpful, so knowledgeable, and ensured she really understood our needs to best advise on how the system should be set up at each stage. Since going live, we have been able to post multiple jobs, with a lot of internal positive feedback about how easy the system is to use. And seeing how many interested potential future candidates are registering with the talent pipeline, it's great to see the increase of engagement with our careers page and number of applicants for live jobs! Also wanted to note how much I like the continuous feature development - this isn't a stagnent ATS which will get left in the past, definitely one which will grow with industry requirements - in fact, probably lead them! **What do you dislike about Pinpoint?** Nothing to dislike - a fantastic ATS with brilliant employees. **What problems is Pinpoint solving and how is that benefiting you?** Pinpoint has helped modernise our approach to recruitment, and is significantly helping to engage system users to take greater engagement and involvement within their recruitment campaigns. This is turn is supporting with a greater candidate experience. **Official Response from Ryan Lewendon:** > Thanks so much for the amazing review! We're thrilled Pinpoint has helped modernise your recruitment and boost engagement across your team and candidate pipeline. Huge thanks for the kind words about Rachel – we’ll be sure to share them with her! ### 31. Intuitive ATS platform with responsive live help **Rating:** 5.0/5.0 stars **Reviewed by:** Tom K. | Talent Acquisition Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2024 **What do you like best about Pinpoint?** As an internal recruiter, I love how customisable every stage of the recruitment process is within Pinpoint. Creating templates, sign-off workflows and scorecards allows me to create a positive candidate process whether we are doing high volume or smaller hires. It cuts out a lot of the administrative legwork and I LOVE being able to book in several candidates for interviews with a single click, whilst providing them with a 'personlised' experience. When things dont go right, the live chat with the support team comes to the rescue. They are always available when I need them, and communicate well in advance if they are going to be unavailable due to public holidays etc. The on-demand help videos were super usefule when I started out too. I can also see that the regular updates and improvements come directly from customer feedback, so it feels like you are using something great that is constantly getting better. **What do you dislike about Pinpoint?** The integrations with other platforms and software is still lacking a bit. For example, LinkedIn is still not fully there when it comes to tracking where applications come from. Also the Reporting side of things is still a bit confusing, but that may be down to user error! Also, whilst the customisation of templates si great, it would be helpful to be able to build a one-off interview style within the job window rather than go through the template screen and then back into the job screen once you are done. Minor things, though. You're doing great! **What problems is Pinpoint solving and how is that benefiting you?** It saves me time and increases candidate experience quality. It also helps us build a robust sign-off process for jobs and offers. This means that our internal recruitment process is clear, user-friendly for hiring managers and is well-respected within the organisation. **Official Response from Ryan Lewendon:** > Appreciate the thoughtful feedback Tom. We're really glad Pinpoint is saving you time and helping deliver a great candidate experience. Your notes on integrations, reporting, and interview setup are all fair and helpful as we keep improving. And big thanks for the kind words about our support team! They're awesome aren't they! ### 32. Easy to use platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Mid-Market (51-1000 emp.) **Reviewed Date:** October 08, 2024 **What do you like best about Pinpoint?** As part of the recruitment team, we use Pinpoint daily and I find it an incredibly useful tool to manage day to day recruitment. I particularly like the fact you can add comments to both jobs and candidates and you can create sub talent pipelines. Pinpoint also has a good level of customer support with a designated liaision whereby we can book time if required. **What do you dislike about Pinpoint?** When a role is filled, you are no longer able to change the team that can view the role. Anonymous CV sifitng is too restrcited or not restricted enough - not flexible enough **What problems is Pinpoint solving and how is that benefiting you?** Pinpoint is allowing us to track and communicate with candidates in one place with ability to leave comments which is highly beneficial when there is more than 1 person in the team as they can see what communications have been had. It is also allowing us to diversify recruitment by using the anonomising candidates function **Official Response from Ryan Lewendon:** > Thanks for the great feedback! We're glad Pinpoint is helping your team stay aligned and streamline candidate communication. Appreciate the notes on team access and anonymised CVs — we’ll take that onboard as we continue to improve. ### 33. Excellent system and support! **Rating:** 4.5/5.0 stars **Reviewed by:** Charlotte W. | Talent Acquisition Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2024 **What do you like best about Pinpoint?** Pinpoint is a fantastic system that is being improved on frequently. Pinpoint is highly customisable, which is very important for my team. Processes such as requisitions and getting roles approved are seamless and easy to monitor. I also love the candidate view, especially during interviews, it makes it easy to view CVs, collect interview notes and check candidate information easily. The ability to create the website is also outstanding as well as the onboarding platform. Pinpoint worked extremly hard to support with integration to our HR system - this was not an easy process for us but this was absolutely not due to Pinpoint. The support provided is outstanding, i've never waited longer than 24 hours for response to an issue, the team go above and beyond to help and even seek support from the dev team which is very impressive. **What do you dislike about Pinpoint?** There's nothing that i particularly dislike about the system although there are room for improvements which the teams are working on such as: Insight hub - small but for reporting it would be useful to select things like YTD. Candidate surveys - This little customisation here, it would be great to send out fuller candidate surveys to collect more data. As well as sending out different surveys depending on the stage which the candidate reached. **What problems is Pinpoint solving and how is that benefiting you?** Prior to Pinpoint our process was extremly manual, Pinpoint is helping us to turn that around resulting in more of our time being spent direct sourcing. Equally the system is supporting with candidate attraction, through the engaging website, job adverts and comms. **Official Response from Ryan Lewendon:** > Amazing, thanks Charlotte! We're so glad Pinpoint is helping streamline your recruitment and free up time for more strategic work like direct sourcing. Really appreciate your feedback on the Insight Hub and candidate surveys — great suggestions we’re actively working on. And we’ll pass on your kind words to the support and dev teams! ### 34. Easy to implement with high functionality **Rating:** 5.0/5.0 stars **Reviewed by:** Gregor M. | Head of Talent Acquisition, Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2024 **What do you like best about Pinpoint?** -Key integrations - Job postings, LinkedIn Recruiter RSC, Docusign (multiple signatories) -Excellent self-scheduling tools for managing volume screening/interviews -Editable recruitment pipelines, interview kits, knock-out questions -Excellent after-market support - immediate responses to tech queries **What do you dislike about Pinpoint?** -Like most ATS platforms, clear candidate progression metrics depend on creating the correct interview templates at the front end - i.e, differentiating between a Screening call, 1st or 2nd stage interview. This can be done easily though and the implementation team provide excellent support. **What problems is Pinpoint solving and how is that benefiting you?** Pinpoint is allowing a transparent recruitment process with high number of stakeholder users. **Official Response from Ryan Lewendon:** > Amazing, thanks Gregor! We're glad Pinpoint’s flexibility, integrations, and scheduling tools are supporting your team so well. Appreciate the note on setup — and great to hear the implementation and support teams have been helpful throughout. ### 35. An ATS built for hiring teams by hiring teams **Rating:** 4.5/5.0 stars **Reviewed by:** Lara V. | Head of People, Mid-Market (51-1000 emp.) **Reviewed Date:** September 06, 2024 **What do you like best about Pinpoint?** I chose to implement Pinpoint when I started my new role because software has been built with a lot of thought behind it. It has clearly been informed by people who have had their struggles with systems that are unintuitively built, frustrating to use, and require multiple clicks to achieve a single action. Everything from creating job descriptions to having sharing links on the same job page make it super easy to find whatever you need within Pinpoint. One of the best features is the automatic creation of calendar events in the interviewer's diary, confidentially i.e. no publicly visible names/details, with a link to the candidate's Pinpoint profile when a candidate books a timeslot. This is automatically done by the candidate who has direct access to the interviewer's integrated calendar, and then the candidate also automatically receives an invitation with the video call link. This is the most seamless interview arranging process I've ever experienced. You are able to move multiple candidates between stages and communicate with multiple candidates as a time all with a couple of clicks. Finally, you can request references with one click because Pinpoint integrates directly with our referencing sotware. I cannot speak highly enough about Pinpoint and the amazing CS team - I use the tool everyday and would not use anything different. **What do you dislike about Pinpoint?** There is no ability to format text when submitting comments about candidates. This makes it challenging to read any lengthy notes. **What problems is Pinpoint solving and how is that benefiting you?** Everything from creating job descriptions to having sharing links on the same job page make it super easy to find whatever you need within Pinpoint. One of the best features is the automatic creation of calendar events in the interviewer's diary, confidentially i.e. no publicly visible names/details, with a link to the candidate's Pinpoint profile when a candidate books a timeslot. This is automatically done by the candidate who has direct access to the interviewer's integrated calendar, and then the candidate also automatically receives an invitation with the video call link. This is the most seamless interview arranging process I've ever experienced. You are able to move multiple candidates between stages and communicate with multiple candidates as a time all with a couple of clicks. Finally, you can request references with one click because Pinpoint integrates directly with our referencing sotware. **Official Response from Ryan Lewendon:** > Thanks so much, Lara! We're thrilled Pinpoint is making your hiring process smoother and more efficient — especially interview scheduling and candidate management. Appreciate the note on formatting comments, and we’ll pass it along to the team. It means a lot to hear how valuable the platform and our support have been for you. ### 36. Fantastic platform with a brilliant Implementation team to back it up **Rating:** 5.0/5.0 stars **Reviewed by:** Hannah F. | Talent Partner, Enterprise (> 1000 emp.) **Reviewed Date:** September 06, 2024 **What do you like best about Pinpoint?** Our hiring managers have given excellent feedback on the platform, and like how intuitive and centralised everything is. We love the platform as it is, and we're already looking at what else we can do with the additional features Pinpoint offers, that we haven't yet explored. The implementation and integration process has been incredibly smooth, with any blockers being on our side, and Rachel Larkin is a star, having been a fantastic source of knowledge and support throughout the whole project. **What do you dislike about Pinpoint?** We are only a month into our go-live, but as of yet, there is nothing that we have come across that has been a downside without a workaround. **What problems is Pinpoint solving and how is that benefiting you?** PinpointPinpoint has transformed manual processes into automated and streamlined workflows, meaning we as a Talent team can focus on doing what we do best without being bogged down in admin-heavy tasks, and hiring managers have a self-serve approach to updates, information and data. **Official Response from Ryan Lewendon:** > Thanks so much for the fantastic feedback! We're thrilled to hear how well the platform is working for both your team and hiring managers. Huge thanks for the kind words about Rachel – we’ll definitely pass them on. Great to have you with us Hannah. ### 37. Innovative tool for all TA professionals **Rating:** 5.0/5.0 stars **Reviewed by:** Sam L. | Senior Recruitment Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2024 **What do you like best about Pinpoint?** It's an empowering ATS that enables TA professionals to drive candidate and hiring manager experience as well as use data to drive change. **What do you dislike about Pinpoint?** I have honestly found that there's nothing I dislike. Any tweaks/frustrations that we had always appear to have a solution whether that's through educating us further or product development. If pushed to name something, I would say we have a number of templates in play and we'd like to be able to archive those **What problems is Pinpoint solving and how is that benefiting you?** First and foremost, the reduction in our admin was immediately visible. This allowed us to work more effectively on the candidate experience and educating the hiring managers in the use of the system. Our time and effort was used in the right way. The fact we can implement so much on the system is a real benefit. We don't have to raise tickets, do anything by committee; we really can make the system suit what we need. It's agile, innovative and always improving **Official Response from Emily Newton-Smith:** > Thank you so much for the review, Sam. We're so happy that you love Pinpoint! We've passed on your feedback about the templates to your Customer Success Manager—thank you for sharing. ### 38. Pinpoint Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Melanie W. | People Operations Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2024 **What do you like best about Pinpoint?** Pinpoint allows a equitable approach to our recruitment process that helps reduce bias that can occur. As I have begun to learn Pinpoint, I have utilized their Customer Support and Services. I had a question in regards to a feature that did not seem to be working. Over the course of 36 hours, I had 4 people reviewing and communicating with me about the problem, progress, and notification of my messages and questions. They communicated as a team and were able to handle my inquiry with knowledge. It showed they collaborated as a team to accomplish one customer's inquiry with knowledge, expertise, and consistent communication. **What do you dislike about Pinpoint?** Some minor features are limited with the use of redaction of name and contact information, but it is still highly functional beyond these minor inconveniences. **What problems is Pinpoint solving and how is that benefiting you?** Oneway I would like to track applicants from the last time I logged in is the tab that mentions the amount of applicants since my last log in. When I clicked on it, depsite the number saying "15," there were no applicants to be shown. When I brought this to their attention, they immediately responded, sent it to IT and came back with a response within 12 hours. Great to work with and communication was robust **Official Response from Emily Newton-Smith:** > Thank you so much for the review, Melanie. We're so happy that you love Pinpoint and our brilliant customer service and support team members. Thank you for your kind feedback, we've shared it with the team. ### 39. Amazing Product and Team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2025 **What do you like best about Pinpoint?** The product is easy to use and has a beautiful interface. **What do you dislike about Pinpoint?** You have to spend a lot of time during initial set up. **What problems is Pinpoint solving and how is that benefiting you?** Helps us organize and collaborate on different projects/roles. **Official Response from Ryan Lewendon:** > Thanks for your review! ### 40. A great, user friendly tool with a lot of future growth potential! **Rating:** 4.5/5.0 stars **Reviewed by:** Iona B. | Talent Acquisition Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 04, 2024 **What do you like best about Pinpoint?** I recently had the pleasure of using pinpoint and I couldn't be more satisfied with the experience. As someone who has come from an outdated and clunky system, for me, this platform stands out for its efficiency, user-friendliness, and overall effectiveness. My favourite thing about pinpoint is their innovation, they really do think of everything and if they haven't just yet, you can guarantee it will be on their radar. They are always happy to take on board feedback, and their chat function gives us quick response times within minutes to various queries. The implementation was quick, easy and thought out as well as being tailored to our needs for a small TA team. On a final note, their reporting is fantastic. Really in-depth stuff at a click of a button! **What do you dislike about Pinpoint?** My only 2 improvements, would be their HR system integrations as we didn't find a solution that would work with our current provider (this is something we discussed at the demo) as well as their option for automated referencing to new starters, this was via bolt on rather than in the system itself. **What problems is Pinpoint solving and how is that benefiting you?** 1. Candidate management - this brought more automation, where there is a volume piece of recruitment this was a big help for us. 2. Reporting - Our business did not have a clear oversight on our reporting, Pinpoint helped us combat this. 3. User friendly system for candidates and users alike - this has helped with buy in for the system. **Official Response from Ryan Lewendon:** > Thanks so much for your review Iona! Appreciate the feedback on integrations and referencing. We're thrilled Pinpoint has made such a positive difference after your experience with clunkier systems. Great to hear it's supporting your TA team with automation and in-depth reporting. ### 41. User friendly and great support **Rating:** 4.5/5.0 stars **Reviewed by:** Ciara H. | People & Culture Partner, Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2024 **What do you like best about Pinpoint?** The user interface is really good, easy to use and straight forward. Implementation and integration with other platforms were also a really slimlined process and the support team have been great throughout the whole process. The team reply within minutes to enquiries with the relevant information to solve problems! **What do you dislike about Pinpoint?** Lack of integration with other applications such as background checks or referencing which would be useful. **What problems is Pinpoint solving and how is that benefiting you?** Simplifying the recruitment process having all details in one place and easily accessible for those across the business. **Official Response from Ryan Lewendon:** > Thanks, Ciara! We're glad you're enjoying the user-friendly interface and that the implementation went smoothly. Appreciate the feedback on integrations. We do have integrations now with background check providers like Zinc who are a brilliant vendor. Hope it helps! ### 42. Great customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Claire P. | Head of HR and Talent, Mid-Market (51-1000 emp.) **Reviewed Date:** July 03, 2024 **What do you like best about Pinpoint?** Apart from the software which is great the customer support team are amazing. They are super responsive and helpful. This helps you move on and solve your problem quickly allowing you to get on with other things. The online chat function of this technology is such a great tool. It makes a differnece speaking to a human that knows the technology! **What do you dislike about Pinpoint?** None that I can think of. The team have always been on hand when I've had questions **What problems is Pinpoint solving and how is that benefiting you?** Time to hire has dcreased for us and hiring managers are engaged with the technology. **Official Response from Ryan Lewendon:** > Thanks, Claire! We're so glad Pinpoint is helping reduce your time to hire and keeping your hiring managers engaged. Really appreciate the kind words about our support team — we’re fans of theirs too! ### 43. Intuitive Product & Outstanding Service **Rating:** 4.5/5.0 stars **Reviewed by:** James M. | Talent Programme Director, Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2024 **What do you like best about Pinpoint?** Pinpoint strikes a balance between intuitive features that are ready to use out-of-the-box, and customisation options that support your brand and hiring processes. The commercial and support teams are conscientious, knowledgable and interface frequently with the product teams. This has resulted in a roadmap that's adapting to the changing needs of TA and candidates. I particularly appreciate how Pinpoint has a range of APIs to help integrate hiring and onboarding processes, and unifying comms, background checks, advertising, offers, etc all in the same place. That's simplified the hiring manager experience, resulting in some positive, unsolicited feedback. **What do you dislike about Pinpoint?** Requires some in house knowledge of ATS optimisation to get the most out of it. **What problems is Pinpoint solving and how is that benefiting you?** Pinpoint unifies all hiring activity into a single platform, configured to provide data to the right stakeholders at key points throughout the hiring process. The system has cut my time to hire, improved diversity of hires, reduced tooling cost within the TA function, and brought the HR and TA teams closer together. **Official Response from Ryan Lewendon:** > Brilliant, thanks James! We're so glad Pinpoint is helping streamline your hiring process and drive real results across time to hire, diversity, and collaboration. Really appreciate your thoughtful insights and feedback - it's great to hear the impact it's had on your team. ### 44. Amazing service! **Rating:** 5.0/5.0 stars **Reviewed by:** Jacob S. | Digital Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 05, 2024 **What do you like best about Pinpoint?** The platform itself is fantastic for our recruitment needs, but the service is next level. I am always provided prompt replies and a team that clearly cares about your issues, as they sort them right away with urgency. **What do you dislike about Pinpoint?** I am happy with everything. There is nothing I dislike about it at present. **What problems is Pinpoint solving and how is that benefiting you?** Pinpoint is helping us streamline our recruitment process and also, easily, integrate valuable steps, such as one-way video interviews, into our process for a better and more thorough candidate and employer experience. **Official Response from Ryan Lewendon:** > Hey Jacob! We're so glad Pinpoint is hitting the mark for your recruitment needs and that our team has been responsive and helpful. Great to hear the one-way video interviews are adding value to your process too. Thanks for your thoughts! ### 45. Best ATS I have used **Rating:** 5.0/5.0 stars **Reviewed by:** Lucy H. | Director of Talent Operations and Acting Head of HR (UK), Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2024 **What do you like best about Pinpoint?** I love many of the features including the anonymisation of all candidates and the ability to send and receive emails from the system, minimising the use of outlook. The system is very easy to use and simplet ot train others on. It is really easy to integrate into the business, **What do you dislike about Pinpoint?** I would like to manage my documents and analysis better It is a shame you cannot share some data in a manageable way. **What problems is Pinpoint solving and how is that benefiting you?** The automation of all communications with candidates simplies and professionalises the process. **Official Response from Ryan Lewendon:** > Thanks Lucy! It's amazing to hear Pinpoint is the best ATS you've used. A lot of hard work has gone into building the platform, so it's always great to hear that hard work being so well received. ### 46. Great product, even better customer service. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2024 **What do you like best about Pinpoint?** I have been so impressed with this system. The offering was straightforward with no hidden costs. The system is easy to use and the implementation team are great. If you have any problems (usually user error), you can access real people on chat within minutes. **What do you dislike about Pinpoint?** I don't dislike anything - it has been a pleasure to use. **What problems is Pinpoint solving and how is that benefiting you?** Getting recruitment costs down from just using agencies. **Official Response from Ryan Lewendon:** > Thanks so much for the kind words. We're thrilled to hear you're finding Pinpoint easy to use and that our team has been there when you need support. Great to know Pinpoint is helping reduce recruitment costs too. ### 47. Simple, intuitive and effective **Rating:** 5.0/5.0 stars **Reviewed by:** Marc C. | Talent Acquisition Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2024 **What do you like best about Pinpoint?** Easy of use and the way you can customise a lot of the system. **What do you dislike about Pinpoint?** Calendar integration can be frustrating when a hiring manager hasnt syncd with the system for a while and dont log in - this isnt specifically a PinPoint Issue but can be frustrating **What problems is Pinpoint solving and how is that benefiting you?** We use PinPoint as our ATS system and to arrange interviews. I find the system extremely easy to use and very intutive. I had no training on the system at all and quickly picked it up **Official Response from Ryan Lewendon:** > Thanks for your thoughts Marc! We're glad to hear Pinpoint’s ease of use and customisation are working well for you. Appreciate you taking the time to write this review. ### 48. Account Manager is excellent support **Rating:** 3.0/5.0 stars **Reviewed by:** Lynne M. | Director, Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2024 **What do you like best about Pinpoint?** Its work in progress, you can build and improve constantly to help your business needs. **What do you dislike about Pinpoint?** I have recently worked with my account manager Ryan Hutcheson on an docusign intergration with Pinpoint. Ryan has been amazing!. Although compared to other systems I have used in previous roles, I find Pinpoint a bit 'clunky' over the past few months I have recognised the system has so much more potential if you take the time to speak with your account manager or the support team regarding tasks, automations, reports, custom fields etc that can make your life easier. For me the system is for ever improving and i recommend if you are unsure - ask the team. They will 100% listen and support to make your life easier. Ryan has been amazing - very patient with me as a 'non tech' person. **What problems is Pinpoint solving and how is that benefiting you?** Full recruiting process and communication **Official Response from Ryan Lewendon:** > Thank you for your feedback! Brilliant to hear that Ryan has provided you with amazing support. He's awesome. We hear you on concerns about the system's usability and are continuously working to enhance its functionality. Appreciate you taking the time to leave a review! ### 49. Off to a great start **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 08, 2024 **What do you like best about Pinpoint?** Our Rep Erin Reckus is awesome and extremly help with any questions we have. Erin has made our transition to Pinpoint and the ramp up seamless! The new features that the dev team releases monthly, it could be small quality of life changes or major changes and they all have made the experince using Pinpoint that much more effient and ejoyable. **What do you dislike about Pinpoint?** Can't say anything bad about our expereince **What problems is Pinpoint solving and how is that benefiting you?** A central location for all of the candidates to live in. Keeping the hiring managers engaged in the interview process all while providing quickly and timely feedback to candidates that need to be reviewed. **Official Response from Ryan Lewendon:** > Thanks so much! We're glad your experience with Pinpoint has been smooth and efficient, and we’ll be sure to pass your kind words on to Erin. It’s great to hear the regular feature updates are making a real difference too. ### 50. Fantastic smooth process with the best support team you could find! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2024 **What do you like best about Pinpoint?** Great reporting suite Capacity to create talent pipelines Custom built to suit your business needs Easy to integrate with other platforms Fantastic customer support **What do you dislike about Pinpoint?** Unable to link multiple requisitions to one job posting. **What problems is Pinpoint solving and how is that benefiting you?** Interview scheduling across a global business is much easier with Pinpoint as all calendars are sync'd with the system and allows candidates to find times best suited to them. **Official Response from Ryan Lewendon:** > Thanks for the great feedback! We're so glad Pinpoint is helping streamline global interview scheduling and supporting your hiring needs. We do have multi-stage requisitions so do reach out to your CSM if you need any support there. Here's a helpful guide: https://help.pinpoint.support/en/articles/3641202-how-to-create-a-sign-off-workflow ## Pinpoint Discussions - [What does Pinpoint Hq do?](https://www.g2.com/discussions/what-does-pinpoint-hq-do) - [What is the use of Pinpoint Hq?](https://www.g2.com/discussions/what-is-the-use-of-pinpoint-hq) - [How much is pinpoint software?](https://www.g2.com/discussions/how-much-is-pinpoint-software) - [What is pinpoint HQ?](https://www.g2.com/discussions/what-is-pinpoint-hq) - [View Pinpoint pricing details and edition comparison](https://www.g2.com/products/pinpoint-hq-pinpoint/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-30+07%3A04%3A58+-0500&secure%5Bsession_id%5D=ddbf0484-ec65-4e3a-8b50-467364a8c6e9&secure%5Btoken%5D=19deacc4a37fb5c901a1364223102538ebb636d29b368d5977281719d5688923&format=llm_user) ## Pinpoint Integrations - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - [Adonis](https://www.g2.com/products/adonis-adonis/reviews) - [ADP Comprehensive Services](https://www.g2.com/products/adp-comprehensive-services/reviews) - 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AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation **Recruitment Platform - Recruitment Platforms** - User Permissions - Sourcing - Interviews - Dashboard - Internationalization & Locationalization - Customization **Agentic AI - Applicant Tracking Systems (ATS)** - Natural Language Interaction **Sourcing** - Candidate Search - Career Page Configuration - Social Sourcing - Job Posting - Candidate Sourcing Metrics **Platform Data** - Platform Search - Visualization **Additional Functionality** - Dashboard - Cloud - Mobility **Platform Content** - Automation - Reminders - Email Template - Booking - Rescheduling **Platform Basics** - Interoperability - Performance - Integrations **Recruitment AI - Recruitment Platforms** - Candidate Matching - Gen AI in Talent Acquisition - Engagement **Agentic AI - Recruiting Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Candidate Management - Applicant Tracking System** - Candidate Evaluations - Applicant Data Management - Hiring Processes Tracking - Automated Resume Parsing - Scheduling - Candidate-Facing Statuses - Workflow Building **Platform Content** - Automation - Content Creation - Content Library **Content** - Automation - File Sharing **Platform Performance** - Reporting - Monitoring **Platform Content** - Digital Strategy - Candidate Relationship Management - Employer Branding - Social Recruiting **Platform Additional Functionality** - Sourcing and Candidate Identification - Job Posting - Applicant Tracking - Unbiased Sourcing - Job Description Management **Recruiting and Onboarding** - Sourcing and Candidate Identification - Interview Scheduling - Applicant Tracking **Platform Performance** - Automation - File Sharing - Reporting **Agentic AI - Recruitment Platforms** - Natural Language Interaction **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Dashboards **Platform Additional Functionality** - Dashboard - Mobility **AI - Applicant Tracking Systems (ATS)** - Predictive Insights - AI Job Description - Chatbot ## Top Pinpoint Alternatives - [Greenhouse](https://www.g2.com/products/greenhouse/reviews) - 4.4/5.0 (3,889 reviews) - [Workable](https://www.g2.com/products/workable/reviews) - 4.4/5.0 (687 reviews) - [Lever](https://www.g2.com/products/lever/reviews) - 4.3/5.0 (2,088 reviews)