Paycom Reviews & Product Details

I like that it’s employee-driven; we don’t have to make changes for them because they can make updates themselves. I also like the new hire guide and the features within it, since it saves a lot of time during the onboarding process. For example, when everything moves over from the position seat setup and offer letter straight into the new hire guide during onboarding, it saves a lot of time and I don’t have to re-type everything. Review collected by and hosted on G2.com.

I dislike that, sometimes, when I make a specific change, it ends up affecting many other things without me realizing it. Some things are connected in ways that aren’t always obvious, and that makes it hard to make changes—especially for one-off, unique situations. An Example would be our accrual set up, I have to think about how it ties to time off calculations too and everything on that backside of things. Review collected by and hosted on G2.com.

I mainly use the time sheets. They are simple to use and I like the bulk editor tool. Review collected by and hosted on G2.com.

We use different pay rates per event we work. We have to edit pay rates often. I do not like that it keeps the original rate and adds a new line item for the difference. For example, if regular pay is $15 for 8 hours and the updated pay is $17, the system reads as $15 times 8 hours and $2 times 8 hours in order to equal the $17. The employee is always confused by this and we are always fielding questions around it. Review collected by and hosted on G2.com.

This is the first system we have used in which employees approve their timecards and paychecks. I like that feature because it helps catch errors early. I also find the customer service responsive and helpful. Review collected by and hosted on G2.com.

I dislike that there isn't more training in the implementation. I felt like on many areas we were left to either trial and error or contact customer service every time. Simple one-page guides for things like PAFs and Timecards would have been helpful for supervisors. The training videos were not as helpful as expected. We have to click through multiple videos to find something that pertains to what we are looking for. Also, the monthly updates webinar is too long. I do not have 45 minutes or more to set aside. Smaller updates that are topical and less than 10 minutes would be much better. Review collected by and hosted on G2.com.

One of the biggest perks of Paycom is that its platform is all in one place. Everything connects and flows together within the system, and you can also add integrations as needed. The pricing is reasonable and the support is unmatched. The employees and our HR staff love the paycheck previews/approvals, it's helped save hours of corrections on payroll. The IWant and Ask Here functions are also great communication pieces for employees to utilize for more information. We love that the Paycom team handle Garnishments and notify employees of such garnishments, which means less admin work for us. Another item that is useful is that we get to preview W-'s before end of year approaches, to make sure everything is populating correctly. Honestly, it's a great and robust system with lots of capabilities. Review collected by and hosted on G2.com.

At times, the Applicant Tracking part of the app isn’t as user-friendly or intuitive to navigate as I’d like. I’ve also found that user profiles can be a bit tricky, especially when I’m trying to confirm that everything is connected properly and that the different sections are communicating with each other. That said, when we reach out for support, they’re usually able to help and get it taken care of. Review collected by and hosted on G2.com.

What I like best about Paycom is having so many HR functions centralized in one system. It allows us to manage payroll, timekeeping, onboarding, employee documents, performance evaluations, training, and compliance information without relying on multiple separate platforms. I also appreciate the employee self-service capabilities, which give employees greater access to their own information while reducing administrative work for HR. Overall, Paycom has helped us standardize processes and maintain better documentation across our workforce. Review collected by and hosted on G2.com.

Some of Paycom’s additional features and add-on services can be expensive, which can make it difficult to take advantage of everything the platform has to offer. I would like to see more functionality included within the core system or more flexible pricing options for organizations that want to expand their use of the platform. Review collected by and hosted on G2.com.

Paycom has features that make sense and work well together as a unified system, whereas our previous payroll provider had a lot of pieces that felt like a hodge podge cobbled together over time, where duplicate information had to be entered in multiple places. Review collected by and hosted on G2.com.

Some things are not in the most intuitive places in the user interface, but I've begun to get familiar with where most things are since Abby has been helpful in replying quickly to our questions. The I Want AI feature looked useful when our sales rep demonstrated to us, but in practice it hasn't been able to answer most questions that I ask it or understands the question incorrectly. Review collected by and hosted on G2.com.

The customer service is great. Our specialist, Jessica Slingerland, is very knowledgeable, always makes time for us and is quick to respond to our requests. Review collected by and hosted on G2.com.

I dislike that there are no videos that show you how to do something. When you search in the help section there is so much information but it is always in the form of a PDF. I prefer videos that I can watch and pause as I work through issues. It is also difficult to find what you are exactly needing in the help center. Reporting is also a downside. We aren't able to build reports from different modules into one report. Also, some of the nuisances with effective dates in the future are annoying. I can't place someone into a new position or update a supervisor with a future effective date. Having to pay extra for PAF's is a little annoying and we can't customize it the way that we need it to. Review collected by and hosted on G2.com.

Everything all in one place! No more separate spreadsheets or databases to keep things organized. Easily accessible from desktop or mobile. Gave our managers more insight into their teams by putting all the data in one spot: need a phone number - it's here. Need to see who is scheduled off - there's a calendar for that. Need to approve time or review punches - click the screen. Review collected by and hosted on G2.com.

Sometimes the "improvements" are aesthetic as opposed to functional. What once took 2 clicks to get to a screen might now take 3-4 clicks. At times it feels like updates are not beta tested with real users but more done to make it "look" better as opposed to function better. Review collected by and hosted on G2.com.

I am very happy with the support we currently receive from Paycom. Our specialist is extremely knowledgeable and responsive. Whenever we are working on a project, she takes the time to research our needs and ensures everything is implemented correctly. The Paycom team is also proactive about reaching out when they identify features or tools we may not be using to their fullest potential. Their guidance and ongoing support have been very valuable to our team. Review collected by and hosted on G2.com.

One area that could use improvement is the use of reports. There are a ton of reports to choose from which is great, but it can be very time consuming to find the correct report for a specific need and the search is not very helpful. Once the correct report is found, the function is good. My suggestion would be to narrow down the reports and have them labeled better with maybe a description of what they are used for. Review collected by and hosted on G2.com.

Paycom is a robust payroll ecosystem that can support businesses of all sizes, from small companies to large organizations. Its customer support is top-notch—I can consistently reach a representative within minutes whenever I need assistance.

The onboarding process was seamless, and Paycom provided helpful resources for training our employees. The employee experience with the app is somewhat mixed. Most of our staff have no trouble using it, although a few occasionally need assistance. However, those employees generally struggle with technology, so I don’t believe this issue is unique to Paycom.

Paycom is not inexpensive, but the quality of the platform and its customer support make it well worth the investment. Review collected by and hosted on G2.com.

For our medium sized business, the platform has many bells and whistles that we just don't need. It can make navigating the platform a little cumbersome. The good news is that they do not make you pay for features you don't need. Review collected by and hosted on G2.com.