CSI Reviews & Product Details

We use CSI at our Recreation facility for many things, including member management/check-in, program registration, billing, and point of sale transactions. For these purposes, CSI is straightforward to use. Once a member is entered into the system, it is easy to navigate from one function to another. Review collected by and hosted on G2.com.

One of the must frustrating things about CSI is the inability to link the software to other tools we use, such as Mailchimp for email marketing or our app platform, Upace. CSI doesn't have an easy way to link to other platforms OR to directly send communications to members, especially when it comes to retention marketing. It would be nice to send targeted email/messages to members based on their engagement at the facility, but we have no streamlined way to do that without downloading huge spreadsheets and manually looking through data. Review collected by and hosted on G2.com.

I wish I had some positive comments about this software, but we have found nothing but issues when using it. I suppose the only positive was the price when we compared to other programs that can do the same... however in my opinion it's worth paying more. Review collected by and hosted on G2.com.

It has been a very inconsistent when we use it, reports seem to result differently every time we run them and never line up with our accounting department's records to the point of us not trusting any of the recorded information in the system. It also is very cumbersome in the way you have to move between screens to access account information. Review collected by and hosted on G2.com.

I like being able to access the information of users within the software quite easily. Its really helpful for quick transactions. Review collected by and hosted on G2.com.

I dislike that it is difficult to determine if a user is linked to another user easily. With many transactions, it's vital to know relationships and this software can make that difficult. Review collected by and hosted on G2.com.

I like that I can customize my page landings to the options I use the most frequently. It’s a great tool and doesn’t have too many hiccups. Review collected by and hosted on G2.com.

Has little weird nuances, such as being able to hit enter on some pages and others that you have to hit search. Review collected by and hosted on G2.com.

As mentioned by another user, it is difficult to find a positive comment. Our company has used the software for several years & experienced countless difficulties & frustrations. Review collected by and hosted on G2.com.

Not user friendly, far too labor intensive, unreliable statistical data. Far to many actions are required by the user when doing transactions, setting up accounts, making changes, etc. Review collected by and hosted on G2.com.

The size and scope of the program make it a wonderful resource Review collected by and hosted on G2.com.

Can be difficult to pull reports unless you have an IT manager that can generate custom queries Review collected by and hosted on G2.com.

I like that the operations of this system are pretty self explanatory. You don't have to troubleshoot for hours just to figure out the task you are trying to perform. Review collected by and hosted on G2.com.

I do not like that sometimes this operational system runs slow. I don't know if it's a problem on my end but I have noticed at times it will lag. Review collected by and hosted on G2.com.

Love the layout and it’s easy to use at my job Review collected by and hosted on G2.com.

I dislike how long it takes for pages to load Review collected by and hosted on G2.com.

I love that you can literally do anything on it. You can do anything from point of sale, to facility management, to employee clock-in and clock-outs. Review collected by and hosted on G2.com.

I dislike that one of the toughest things about Daxko is the "behind the scenes" work. It takes a lot to correctly configure the software for what you want it to do. Review collected by and hosted on G2.com.

I like that you can track all of your activity & it helps you stay on top of your prospect calls. This software also helps you create daily call sheets to help you stay on track & organized. Review collected by and hosted on G2.com.

I dislike that you cannot schedule a follow up call for members. I also dislike that there is no spell check & that you cannot go back in to edit a note. Only select employees can do that. Review collected by and hosted on G2.com.