First Advantage Reviews & Provider Details

I use Sterling for every employee I onboard and run a background check. The process is smooth and straightforward, so I've never had to request customer support. The platform is easy to navigate, I also like being able to see the status of my background check in real time. Everything feels organized and transparent, which takes away a lot of the stress. The turnaround time is usually quick, and I’ve never had to deal with confusion or delays. Review collected by and hosted on G2.com.

I don’t have any dislikes, the experience has been reliable and seamless every time. Review collected by and hosted on G2.com.

We found nothing easy to use with Sterling. They have no customer support, the dashboards are very hard to read, and the checks take a very long time with no rush options Review collected by and hosted on G2.com.

Dashboards, we had 3 to manage one process which was not doable. There is no customer support unless you are trying to cancel. When they were acquired, they wanted us to do a video site recording which was not happening. The checks take a very long time. Review collected by and hosted on G2.com.

They started well. But could be more responsive and flexible. Use better judgement Review collected by and hosted on G2.com.

Not responsive. Errors in reporting. If something is non standard they fall apart. They have poor feedback from applicants who experience frustration Review collected by and hosted on G2.com.

It is easy to use for beginners as well, different packages available as per client requirements Review collected by and hosted on G2.com.

Its ledges sometime and also logged out quickly. Need to login again & again. Review collected by and hosted on G2.com.

Nothing is good about this company, the UI is unfortable to use, the error messages is misleading when you do need to upload more Review collected by and hosted on G2.com.

The background check started on October 16, and now is November 1, and it's still in the middle of process, even if there is only 2 countries to check. Those countries have online services to provide criminal record check in 10 minutes, but FA team is doing that for 3rd week already. Client is angry that can't start work, employee is frustrated, and First Advantage can't do nothing, only escalate issue in team, but it's just empty words.

When you uploaded all docs and want just to review your status, it will show you error message that is telling completely other information, Review collected by and hosted on G2.com.

It is a hub of candidate information that helps companies hire a good candidate with a clean record. Very simple to use. Review collected by and hosted on G2.com.

There is nothing as of now as it provides all the details. Review collected by and hosted on G2.com.

Easy to get the correct reports for Drug test and Background checks. Review collected by and hosted on G2.com.

I'm using is since long but didn't see any loop fall. Review collected by and hosted on G2.com.

Best product used so far in staffing for day to day need Review collected by and hosted on G2.com.

There is nothing to dislike as all the needs are taken care of. Review collected by and hosted on G2.com.

The customer service agents are genuinely nice people.

Implementation was good, not great. Review collected by and hosted on G2.com.

They have so many different departments, each of which has a very very specific task that they can perform. We only utilize First Advantage for Driver Qualification records. You would think I only would need to talk to one department - wrong!

For example, if I call and need to update someone's driver's license number, I talk to one team. For a drug testing question, it is another team. If I need help with a driver file after it has been returned and completed, they have yet another department.

I created a G2 account and am writing this review while I am on hold - we are going on one hour now just to get two very basic issues resolved. Had I known it would be this terrible, we would not have selected First Advantage. Review collected by and hosted on G2.com.

They complete background checks. That's it. Review collected by and hosted on G2.com.

The customer support is beyond abysmal. You do not have a Customer Success Manager, so you are sent into the void whenever you email their general helpline. Even if you know what is wrong with the system, they ignore you and take literal days and multiple follow-up calls to finally agree with you that what you said is wrong is actually wrong. They have even been aggressive with me in calls - me, the customer! They will take days, if not weeks, to resolve an issue, while they will be in contact with you immediately if you take a day longer than usual to pay them. It's hypocrisy at the highest level.

They changed the way that they integrate with Lever ATS, and now neither of their two integration options works for our company. Therefore, all background checks have to be sent manually. We are leaving them (thank god!), but I want to prevent other companies from engaging with them. See ya never, Sterling! Review collected by and hosted on G2.com.