I use Pinpoint for all my requisitions, jobs, and hiring. It's incredibly easy to use, and I find it to be one of my favorite ATSs to work with. The ease of use and configurability stand out, allowing me to make applications concise and informative for candidates. I especially appreciate the ability to configure templates and emails, which has greatly improved my recruitment cycle and candidate experience. My candidates have responded positively over the two years I've been using it, especially appreciating the nice follow-up emails they receive. I also like how we can connect to other platforms like LinkedIn and Rippling through Pinpoint. The team before me liked how easy it was to configure and maneuver, reaffirming my own experience. I even recommend it to other organizations and have successfully convinced a merging organization to keep using Pinpoint because of how beneficial it is. Finally, the support is A++! They are incredibly responsive and helpful and quite honestly, the best support I have seen in an ATS in a long time! Review collected by and hosted on G2.com.

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Pin Point is arguably one of the most customisable platforms I’ve used as a Talent Manager. The ability to set up (and edit) workflows for a range of different roles has been super helpful when rolling out new processes and ways of working across the business.

It feels like Pin Point understands how the TM/TA world works, and they’ve built in practical “workarounds” for situations where something doesn’t quite fit. Whenever I’ve run into an issue, the customer support team has always come back to me quickly, which makes it that little bit easier to keep things moving at speed.

I’d happily recommend this product to others in the TM/TA world, and it’s my go-to application every single day. Review collected by and hosted on G2.com.

Honestly, so far I haven’t found anything I dislike about the system at this stage. Any time I’ve run into a snag, the team has been there to support me within an hour of my request (UK).

The only frustration I have found is the need to contact my CSM when some new functionalities come out / there being a cost involved or a paywall. Albeit this doesn't happen a lot. Review collected by and hosted on G2.com.

The branching conditions in automations is a feature I could not find with any other ATS, and it's a key feature for our instructor hiring process. The breadth of available automations is also helpful. The overall look of the emails, interview invitations, and other outward communications is clean and professional. Review collected by and hosted on G2.com.

There are a handful of seemingly obvious functionalities that are missing, including:

- The hiring manager being able to view all outstanding tasks assigned to all team members

- The ability to set one-off availability for interview (right now, one can only set for checking against Outlook EVERY Monday, Tuesday, etc rather than just next Monday, which is problematic when team members take vacations during an extended hiring period).

- The ability for an automatically progressed candidate to trigger automations on their new workflow stage.

- The ability to set automations before publishing a job.

- Universal candidate search from the home screen (requires multiple clicks to candidate, then applications, then specific application)

We also tried using the onboarding module last year, but we ditched it this year because it was far too rigid and didn't allow us to change or personalize the process at all once a candidate was in the module. Review collected by and hosted on G2.com.

Pinpoint is very dynamic and adaptable, their usage of AI technology and quickness in adapting their software to the ever changing and developing scope of this has been commendable, as they seem to be doing this in an ethical and pragmatic way. The user interface is really easy to use and navigate. The system has been second to non in moving us from a manual process to an automated one, improving our recruitment process. Review collected by and hosted on G2.com.

Very little we dislike about the system, improvements that could be made are around overaching dashboards to check status on checks such as references and right to work. Review collected by and hosted on G2.com.

Having used Pinpoint for over 18 months now, I can honestly say it is the best ATS I have ever come across during my 20 years in recruitment. The level of support and service that was provided throughout the selection and implementation process was outstanding, and our Customer Success Specialist, Rachel Larkin was fantastic. The system itself is highly configurable, easy to use and has excellent functionality that really streamlines our recruitment process and improves the candidate experience. The customer support is second to none and I can't recommend Pinpoint highly enough. Review collected by and hosted on G2.com.

I have not experienced any downsides to Pinpoint. The one improvement that would be helpful would be to be able to manually adjust approval workflows after they were assigned. Review collected by and hosted on G2.com.

The two best things about Pinpoint from my perspective are the user interface of the system and the incredible customer support team that helps us regularly improve how we're using/optimizing the system. Review collected by and hosted on G2.com.

The most challenging part of us using Pinpoint is that we're a global company with locations in every region of the world, and inside of the system, it is challenging for our partners to use it in their local language. Adoption of Pinpoint has been difficult for us across the globe. Review collected by and hosted on G2.com.

I really enjoy how user-friendly the platform is, and I also appreciate how customizable it can be. Setting up integrations with Indeed and LinkedIn was straightforward, especially with the support from Pinpoint’s team. The reporting features are strong, and the user permissions are well thought out. They’ve also been working on adding more genuinely helpful AI functions. I’ve never had a performance issue, and the pricing is very competitive for this type of market. Review collected by and hosted on G2.com.

There’s nothing I dislike about the system. However, I would suggest adding some features for sending rejection emails. Right now that is a pretty manual process. Review collected by and hosted on G2.com.

It’s easy to use for collaboration across global hiring teams, and it scales quickly as our needs grow. I also appreciate that the company listens—really listens—to its customers and takes feedback seriously. Review collected by and hosted on G2.com.

It’s difficult to understand where bug fixes are in the process, and projects tend to stall without clear deadlines. I’d like more communication and forward movement on timelines and projects so I don’t have to constantly drive them and follow up. It would also be helpful to have a dashboard (on Notion …and it’s cumbersome) that’s actively maintained, so I can easily see what’s being worked on instead of having to chase updates. Delays or stalls are okay, but please communicate them clearly. Review collected by and hosted on G2.com.

I use Pinpoint for reporting globally to our stakeholders and CEOs. I like the quick and easy analysis of data and how it provides easier understanding of our TA data. What I enjoy most about Pinpoint is the user experience; it's a clean platform and really easy to use. It helps create a simple solution and makes navigating around the system straightforward—I know where I need to go with just a click of a few buttons. The initial setup and integration were simple, especially with the great customer support team who helped with questions around reports and API. Review collected by and hosted on G2.com.

I've had some issues with reporting and sizes of data files, but also I think linking different reports together could be better. The API does seem hard to use, and you feel like you are going round in roundabouts trying to get the correct data. Review collected by and hosted on G2.com.

I appreciate that Pinpoint has robust scorecards that allow us to weight different questions and automatically calculate an aggregate score for each candidate, which is essential for our data-driven organization. It also compares candidates, which stood out to me compared to my experience with Greenhouse. I really like the user interface; the design, colors, and layout match the high-end feel of our organization. One of our extremely discerning, high-standard users even described it as 'really slick!' Another thing I value is the price; Pinpoint does everything Greenhouse does, for a fraction of the price. Lastly, I've been pleasantly surprised by the customer support; whenever I contact them with questions or suggestions, they always respond quickly, with a real human, making me feel supported when using the tool. Review collected by and hosted on G2.com.

I think the tool can be even more flexible with its templates and workflows, and leverage AI to help users get set up based on a series of prompts. I spent a lot of time early on setting up many templates, and at times it felt like template inception (templates within templates)! I think if the tool were more flexible, based on responses you plug into AI about your specific needs, it would help you set up and apply templates to suit your unique hiring process. For example, we do case assignments/presentations as a part of our hiring process, which doesn't fit squarely with the templated system in Pinpoint. It's a good illustration of how a less rigid system and/or AI prompts can help users set up and leverage the tool in a way that makes sense for their needs. Review collected by and hosted on G2.com.