Microsoft Outlook

By Microsoft

4.5/5(3,524)
4.5 out of 5 stars

How would you rate your experience with Outlook?

Microsoft Outlook Reviews & Product Details

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Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

13 months

User Insights

Average based on 3524 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

Microsoft Outlook Reviews (144)

View 9 Video Reviews
Reviews

Microsoft Outlook Reviews (144)

View 9 Video Reviews
4.5
3,524 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise Microsoft Outlook for its seamless integration of email, calendar, tasks, and contacts, which enhances productivity and organization. The platform's ability to manage high volumes of communication effectively is a key reason for its popularity, although some users note that the interface can feel cluttered and overwhelming for newcomers.

Pros & Cons

Generated from real user reviews
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Verified User in Market Research
UM
Verified User in Market Research
Mid-Market (51-1000 emp.)
"Great for organizing communication and setting up meetings"
2.5/5
What do you like best about Microsoft Outlook?

I appreciate the ability to set up rules for managing emails, as well as the convenience of scheduling meetings with teams and organizing events through the calendar. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Outlook?

The interface is not always intuitive, particularly when new features or updates are introduced. Review collected by and hosted on G2.com.

Verified User in Computer Hardware
UC
Verified User in Computer Hardware
Mid-Market (51-1000 emp.)
"Useful but with a learning curve"
2.5/5
What do you like best about Microsoft Outlook?

The easy integration with Microsoft OneDrive, Microsoft 365 and other products with useful inbox organization tools.

The user interface is extremely customizable enabling automated segregation of emails Review collected by and hosted on G2.com.

What do you dislike about Microsoft Outlook?

The user interface and feature buttons are not very intuitive and have quite a learning curve to get used to Review collected by and hosted on G2.com.

Evelyn C.
EC
Evelyn C.
Program Coordination Lead
Small-Business (50 or fewer emp.)
"Good tool but sometimes crashes!"
3/5
What do you like best about Microsoft Outlook?

Outlook is our default email service, we use it daily!! I like the new appearance of Outlook, the integration with other apps (Zoom) and the interface, which is so intuitive. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Outlook?

Unfortunatelly, the integrations sometimes make my app crashs. Review collected by and hosted on G2.com.

Ema B.
EB
Ema B.
System Engineer
Computer Networking
Mid-Market (51-1000 emp.)
"Outlook is still the best option for e-mail"
3/5
What do you like best about Microsoft Outlook?

The feature that I use the most and is packing in other solution is options to add granular rules to your emails. I can easily set rules for incoming emails and have them sorted by folders.

Also, having the option to recall and resend emails is an option that saved me numerous times. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Outlook?

Outlook can be slow and lagging. There are often connection to server issues since 0365 and bugs that were not in previous releases. Review collected by and hosted on G2.com.

Maria A.
MA
Maria A.
Marketing Manager
Marketing and Advertising
Enterprise (> 1000 emp.)
"As a new user I can say that Gmail is so much better"
3/5
What do you like best about Microsoft Outlook?

If you are working in the Microsoft ecosystem of solutions, this is a great tool simply because of the integration with the calendar, teams and other Microsoft solutions. I like that I can create folders and organise my emails. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Outlook?

The interface is not intuitive enough. It's crammed with text and sometimes it takes time to find the right button.

I don't like that when I open Outlook, my latest email automatically opens and gets marked as Read. Or simply any previewed email gets labelled as Read. I want to have a possibility to read the email but respond to it later. SO I prefer to keep them unread until I have time to respond. Review collected by and hosted on G2.com.

Nat L.
NL
Nat L.
Creative Design Senior Specialist
Mid-Market (51-1000 emp.)
"Functionally usable but a nightmare for complex email templates"
2.5/5
What do you like best about Microsoft Outlook?

I like how universal it is, it's the go to for email correspondence, which means there's parity in both knowledge and skillset between different departments. It's easy to use for typical day to day conversations, and the ability to organize and archive emails is nice. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Outlook?

Trying to use it to send out designed and branded email templates can be a nightmare. So many things break so easily when developing an email that goes out to all of our employees. Sometimes it takes longer to build and troubleshoot the template than it does to design it. Review collected by and hosted on G2.com.

Shah Nawaz K.
SK
Shah Nawaz K.
Product Support Analyst
Mid-Market (51-1000 emp.)
"OK OK"
3/5
What do you like best about Microsoft Outlook?

the best thing is if your organisation is using other microsoft products like Teams and power automate, you can easily integrate it. Its easy for implementation and customer support is also good Review collected by and hosted on G2.com.

What do you dislike about Microsoft Outlook?

The features it offers creates confusion Review collected by and hosted on G2.com.

SW
sophie w.
HR Coordinator
Mid-Market (51-1000 emp.)
"outlook review"
3/5
What do you like best about Microsoft Outlook?

Easy to use and integrates with HRIS, Hibob Review collected by and hosted on G2.com.

What do you dislike about Microsoft Outlook?

Nothing much, no complaints. it works completely fine. Review collected by and hosted on G2.com.

Anthony G.
AG
Anthony G.
Commerical Building Sales Specialist
Mid-Market (51-1000 emp.)
"It is what it is"
3/5
What do you like best about Microsoft Outlook?

Easy to send emails, recall messages and integrate with other applications Review collected by and hosted on G2.com.

What do you dislike about Microsoft Outlook?

Hard to search for past emails and conversations Review collected by and hosted on G2.com.

Daniela D.
DD
Daniela D.
Marketing Assistant
Marketing and Advertising
Small-Business (50 or fewer emp.)
"Does the job"
2.5/5
What do you like best about Microsoft Outlook?

I like the sidebar where you can easily access Word, PowerPoint, and Excel. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Outlook?

It takes too long to receive emails, and some of my important emails end up in the junk folder. Review collected by and hosted on G2.com.

Questions about Microsoft Outlook? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

GU
Guest User
Last activity 2 months ago

What are the latest integrations and features in Microsoft Outlook that enhance email communication and productivity?

GU
Guest User
Last activity 4 months ago

What are the latest integrations and features in Microsoft Outlook that enhance email communication and productivity?

Pricing Insights

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

13 months

Average Discount

9%

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