Microsoft Outlook

By Microsoft

4.5/5(3,523)
4.5 out of 5 stars

How would you rate your experience with Outlook?

Microsoft Outlook Reviews & Product Details

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Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

13 months

User Insights

Average based on 3523 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

Microsoft Outlook Reviews (34)

View 9 Video Reviews
Reviews

Microsoft Outlook Reviews (34)

View 9 Video Reviews
4.5
3,523 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise Microsoft Outlook for its seamless integration of email, calendar, tasks, and contacts, which enhances productivity and organization. The platform's ability to manage high volumes of communication effectively is a key reason for its popularity, although some users note that the interface can feel cluttered and overwhelming for newcomers.

Pros & Cons

Generated from real user reviews
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BR
Bradley R.
Managing Attorney | President
Small-Business (50 or fewer emp.)
"Rife With Errors and Connection Issues—Integration Often Fails"
0.5/5
What do you like best about Microsoft Outlook?

Outlook downloads e-mail. The Calendar is useful but does not play well with other calendars like Google Calendar. As a standalone calender, it is ok. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Outlook?

It is rife with errors, refuses to connect properly in many cases, and refuses to work when integrated into services like MyCase. Review collected by and hosted on G2.com.

Brian B.
BB
Brian B.
Solutions Architect
Small-Business (50 or fewer emp.)
"New outlook is worse than ever"
1/5
What do you like best about Microsoft Outlook?

It integrates well with other Microsoft products. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Outlook?

The new version was half baked and is still missing functionality from the previous version. Review collected by and hosted on G2.com.

Orel G.
OG
Orel G.
Senior Product Manager
Small-Business (50 or fewer emp.)
"Good Visibility, but an Overwhelming UI That Makes Simple Tasks Harder"
1/5
What do you like best about Microsoft Outlook?

The user experience is relatively good, and it’s easy to see all the actions we can take. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Outlook?

It can feel a bit overwhelming at times, and even the simple things aren’t always as straightforward as they should be. Review collected by and hosted on G2.com.

Issam Z.
IZ
Issam Z.
Director, Salesforce Center of Excellence
Small-Business (50 or fewer emp.)
"Terrible"
0/5
What do you like best about Microsoft Outlook?

OMG. I spent 3 hrs trying to connect my Gmail account to outlook desktop.

First, outlook insisted on getting access to ALL my gmail including Google Drive where I store personal and sensitive information.

Then after digging and googling and more research I found a trick , not documented, to use SMTP server settings to make the connection. I finally got that to work. Then I checked my Calendar - not connected still to gmail. I tried connecting it, again no documentation. Finally Gemini told me how and I followed the steps, again using workarounds to find the proper settings page in Outlook. That seems to have worked. BUT, outlook calendar is not pulling / synching with gmail calendar yet. Then MSFT docs told me to login into outlook.com to finish the Cal setup. I logged in, using my msft account, but now Calendar 365 wants me to create a new outlook email. I tried the one that I had created in Outlook desktop but it would not recognize that I already own it - it complains that the account exists - yes dummy it does exist, I just created it with your sister app: outlook desktop.

So, I paid $129 subscription to get this crap. Thank You MSFT for a wasted 3 hrs. I'm canceling this and using Google docs moving forward - for free!

Angry subscriber. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Outlook?

Everything so far. I can't send emails. It doesn't like propertly to my 365 email account. It doesn't connect to my gmail nor google calendar. It's basically a dead application sitting on my desktop. I paid a subscription for this mess and it's useless. Review collected by and hosted on G2.com.

Fabrizio C.
FC
Fabrizio C.
CSM
Mid-Market (51-1000 emp.)
"Obsolete and incomplete software: too much AI?"
0/5
What do you like best about Microsoft Outlook?

Nothing, it's slow and totally unrealiable Review collected by and hosted on G2.com.

What do you dislike about Microsoft Outlook?

It's convoluted, slow, often not sending email and the calendar is a shamble. Cancelling a meeting sends invites for the same meeting ! I am glad I will never use iit again for business. When travelling it does not even recognize new timezones ! Absolutely shambolic. Review collected by and hosted on G2.com.

Robert H.
RH
Robert H.
Technical Support Tech
Small-Business (50 or fewer emp.)
"Meets a Basic Email Need, but Painful to Troubleshoot"
1/5
What do you like best about Microsoft Outlook?

It fills a basic need. Not much more too it than that though. New outlook is terrible. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Outlook?

Cost and troubleshooting from a help desk tech's perspective is a pain Review collected by and hosted on G2.com.

Manish K.
MK
Manish K.
Sr. Recruitment Executive
Mid-Market (51-1000 emp.)
"Review for MS Outlook"
0/5
What do you like best about Microsoft Outlook?

I am using MS Outlook from last more than 4 years, it's been wonderful expeirence with Outlook, all the features, ease of using tools and specially integrated systems like MS teams where I can track my calendars easily. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Outlook?

Sometime it lags badly i.e when I search for previous emails or any submission it stops responding and some of the key features are hidden liken recalling the wrong email which you have to search everytime. Review collected by and hosted on G2.com.

Harry S.
HS
Harry S.
Financial Services Professional
Enterprise (> 1000 emp.)
"A Frustrating and Buggy Experience"
0.5/5
What do you like best about Microsoft Outlook?

I don't use it at home, so it separates work from my personal life. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Outlook?

It's unreliable, to access the calendar or other features you have to shift between older and newer versions, and like Workday, it separates managers from subordinates and puts the job of the manager into the user's hands. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
UH
Verified User in Hospital & Health Care
Mid-Market (51-1000 emp.)
"MS Outlook (also web version) is wrong"
1/5
What do you like best about Microsoft Outlook?

nothing.maybe connection with other MS paid products with nonstandard protocols and formats. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Outlook?

MS paid products with nonstandard protocols and formats...company imho abuse their major share of market and therefore pushes their nonstandard protocols and their close formats.. Review collected by and hosted on G2.com.

James C.
JC
James C.
Grocery Support Manager
Computer Software
Mid-Market (51-1000 emp.)
"Was ok, but nothing compared to google workspace"
0/5
What do you like best about Microsoft Outlook?

the email... It was pretty basic. I am not sure what I liked best about outlook, I didn't prefer to use it hardly at all. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Outlook?

Downside would be integration with spreadshsheets and storage etc.. Review collected by and hosted on G2.com.

Questions about Microsoft Outlook? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

GU
Guest User
Last activity 2 months ago

What are the latest integrations and features in Microsoft Outlook that enhance email communication and productivity?

GU
Guest User
Last activity 4 months ago

What are the latest integrations and features in Microsoft Outlook that enhance email communication and productivity?

Pricing Insights

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

13 months

Average Discount

9%

Microsoft Outlook Comparisons
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Outlook
4.5/5(3,523)