Microsoft Outlook

By Microsoft

4.5/5(3,522)
4.5 out of 5 stars

How would you rate your experience with Outlook?

Microsoft Outlook Reviews & Product Details

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Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

13 months

User Insights

Average based on 3522 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

Microsoft Outlook Reviews (35)

View 9 Video Reviews
Reviews

Microsoft Outlook Reviews (35)

View 9 Video Reviews
4.5
3,522 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise Microsoft Outlook for its seamless integration of email, calendar, tasks, and contacts, which enhances productivity and organization. The platform's ability to manage high volumes of communication effectively is a key reason for its popularity, although some users note that the interface can feel cluttered and overwhelming for newcomers.

Pros & Cons

Generated from real user reviews
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Katie M.
KM
Katie M.
Director - Channel Growth
Enterprise (> 1000 emp.)
"Integrations Help, but the User Experience Feels Clunky and Limited"
2/5
What do you like best about Microsoft Outlook?

I like the integrations with other softwares although there are limitations and issues most of the time. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Outlook?

I don't love the functionality and the user experience. It works well with the rest of the Microsoft Office Suite, but I really miss when we used Google Workspace. It was more intuitive, less clunky. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
"Outlook on Mac Feels Slow and Hard to Navigate, with Limited Workflow Benefits"
2/5
What do you like best about Microsoft Outlook?

It’s organized and can sync with Google Calendar, but that’s about it. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Outlook?

I do not find Microsoft Outlook to be user-friendly nor attractive as I did find Gmail to be. I find it a bit harder to navigate, to sync with other apps and not slow down the software. It seems to operate a bit slower on a Mac computer. I wish it was easier to navigate, had better typing capabilities, and more modern looking emojis. Outlook doesn't seem to improve my workflow or improve my processes. Review collected by and hosted on G2.com.

Jonny K.
JK
Jonny K.
Senior Product Manager
Information Technology and Services
Mid-Market (51-1000 emp.)
"Works for Sending Emails, but the Cluttered UI Isn’t Intuitive"
2/5
What do you like best about Microsoft Outlook?

It suffices for sending emails and the app does work Review collected by and hosted on G2.com.

What do you dislike about Microsoft Outlook?

Nowhere near as easy to use as Google mail. UI is more cluttered and less self intuitive Review collected by and hosted on G2.com.

Matt L.
ML
Matt L.
Senior Business Development Representative
Small-Business (50 or fewer emp.)
"Clunky Calendar and Unpleasant Interface Hold It Back"
2/5
What do you like best about Microsoft Outlook?

Integration with rest of Microsoft Suite. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Outlook?

Calendar is clunky. Interface is not pleasant to look at. Review collected by and hosted on G2.com.

Mary D.
MD
Mary D.
Marketing Programs Manager
Mid-Market (51-1000 emp.)
"Outdated and inferior to Gmail"
1.5/5
What do you like best about Microsoft Outlook?

- hides items in your calendar to maintain privacy

- has integrations to a lot of other tools/software Review collected by and hosted on G2.com.

What do you dislike about Microsoft Outlook?

- seems to be way more susceptible to spam emails and phishing attempts

- not easy to use

- interface is very outdated

- updates sometimes make the product worse (harder to use, cause issues)

- very outdated technology Review collected by and hosted on G2.com.

Wendy W.
WW
Wendy W.
Digital Ads Specialist
Small-Business (50 or fewer emp.)
"Stuck in 2006…"
2/5
What do you like best about Microsoft Outlook?

I like that there is a simple email address for my name available, but ultimately I'm stuck using this platform to avoid changing my email address. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Outlook?

Everything else. It's clunky, outdated, not incorporated into any browsers or desktop apps, and the absolute worst at filtering junk mail. Thankfully, I am able to use the Apple Mail app on my phone, but any time I need to log on to the desktop version for something, it's like stepping back in time nearly 20 years. Not to mention the fact that so many platforms are fully integrated with Google and Apple, but next to none are integrated with Outlook. Review collected by and hosted on G2.com.

Kevin L.
KL
Kevin L.
Sales Manager
Small-Business (50 or fewer emp.)
"The unfortunate behemoth of an email client."
2/5
What do you like best about Microsoft Outlook?

Outlook is widely used so when you complain about Outlook, many other people can sympathize. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Outlook?

The least helpful thing about Outlook are all the bugs. I don't even know where to begin with all the all the issues I have with Outlook. Some things work on desktop, but don't work online and vice versa. I've NEVER had calendars consitently show up across the various flavors of Outlook. Review collected by and hosted on G2.com.

Alexis T.
AT
Alexis T.
Data Migration Manager
Mid-Market (51-1000 emp.)
"Microsoft Outlook is not my preferred email service provider"
2/5
What do you like best about Microsoft Outlook?

Outlook is decently reliable and there is lots of documentation online if you ever run into problems. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Outlook?

The calendar on Outlook is very buggy and annoying. I wish there was a b better. wayto organize emails, as well, such as tags. Review collected by and hosted on G2.com.

SS
Sai S.
Area Manager
Enterprise (> 1000 emp.)
"I would say it's less recommended as the space provided is less and frankly it's not enough."
2/5
What do you like best about Microsoft Outlook?

Mails typing are easy sometimes it stucks a lot. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Outlook?

Space issue.Very clumsy and too much stacked up options. Review collected by and hosted on G2.com.

Verified User in Arts and Crafts
UA
Verified User in Arts and Crafts
Small-Business (50 or fewer emp.)
"Emails get lost easily"
1.5/5
What do you like best about Microsoft Outlook?

There are some functions that are interesting - mostly the Microsoft Viva highlights that review/summarize emails that may be not addressed yet. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Outlook?

If you search for an email, say from a person, but don't see all emails in the thread is very frustrating! It's the worst part of Outlook. Review collected by and hosted on G2.com.

Questions about Microsoft Outlook? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

GU
Guest User
Last activity 4 months ago

What are the latest integrations and features in Microsoft Outlook that enhance email communication and productivity?

GU
Guest User
Last activity 2 months ago

What are the latest integrations and features in Microsoft Outlook that enhance email communication and productivity?

Pricing Insights

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

13 months

Average Discount

9%

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