Loxo Reviews & Product Details

I find Loxo incredibly helpful for my daily recruitment needs. The ease of navigation is a significant advantage. I really appreciate the automated AI emails, which allow me to save email templates and avoid retyping them over and over. Moving candidates' profiles to their respective submission stages is seamless with the drag-and-drop feature, which I believe is the best part. The reporting feature is simple and straightforward. I especially love the Loxo extension because I can add profiles from LinkedIn to Loxo ATS and tag them to relevant jobs efficiently. Additionally, when I submit a candidate, Loxo automatically sends them a confirmation email, and incorporating links to our company's review page is a nice touch that encourages more feedback from candidates. Review collected by and hosted on G2.com.

That staged automated emails, there should be option to enable it only if user wants to and not automatically enable to all candidates and then go in each profiles to turn that off. Also the Loxo extension is sometimes laggy and takes a lot of time to fetch candidates profile information like contact details, also if by mistake we switch the tabs will have to refresh the page for candidate and retry fetching details using extension. Review collected by and hosted on G2.com.

I like Loxo for its incredibly simple and user-friendly interface. It's exceptionally easy to edit and modify, which makes navigating and getting the information I need just a couple of clicks away. I also enjoy the ease of setting up customized workflows and tagging, which allows my team to organize our processes efficiently. Additionally, the initial setup was a breeze, and the help bot along with customer service quickly resolved any questions we had. Review collected by and hosted on G2.com.

The reporting leaves a lot to be desired. Even though it's actually improved quite a bit since I became a user several years ago, about two thirds of the more complex KPIs that we need to track, especially for business development, are missing. It doesn't really function as a true CRM, so when it comes to managing the sales process, we have to keep track of that outside of Loxo. Review collected by and hosted on G2.com.

I like that everything in Loxo is fully integrated and user-friendly, making processes like emails, outreach, updating and sourcing candidates fast and easy. It's great that everything is on one screen instead of using multiple apps and websites. The platform saves me time and budget as I'm not wasting money on massive job boards and advertising anymore, since I can do my headhunting more effectively with Loxo and its sourcing tool. The user-friendliness makes life much easier since I don't have to contact support for everything, though the support is great if needed. The integration allows setting up outreach searches and tasks outside regular hours, which is super helpful as I recruit across multiple time zones. The setup was quite easy and smooth; they organised my first onboarding session right away, and the team was always available. The technical side and integrations with phone and email worked well, and adjustments could be made easily according to my needs. Overall, Loxo has been more user-friendly, lighter, and tech-integrated with AI and advanced tools, saving me money by replacing expensive sourcing platforms. Review collected by and hosted on G2.com.

No dislikes so far Review collected by and hosted on G2.com.

On paper, the all-in-one integration of an ATS, CRM, and Sourcing database is appealing. It centralizes candidate management and uses AI to find profiles quickly Review collected by and hosted on G2.com.

The outreach features are essentially a 'black hat' marketing kit. The automation sequences often fail to respect 'do not contact' lists, and the data provided in 'Loxo Source' is frequently outdated or obtained through questionable scraping. This leads to recruiters unknowingly spamming people, which damages the recruiter’s reputation and the firm’s brand. The deliverability is also hit-or-miss, with many automated emails rightly ending up in spam folders Review collected by and hosted on G2.com.

One of my favorite features is the way Loxo consolidates all communication in one place. Texts, emails, and call recordings are all tracked within the platform, which makes it incredibly easy to stay on top of outreach and pick up right where a colleague left off. Review collected by and hosted on G2.com.

The platform does not allow you reliably search a candidate by their phone number. Review collected by and hosted on G2.com.

Loxo has been my go-to recruitment platform for five years and counting, its intuitive design keeps me coming back daily. The clean, drag-and-drop interface makes managing candidates effortless, while built-in automation and AI tools streamline outreach and sourcing. It's a powerful, user-friendly system that evolves with my workflow—no steep learning curve, just consistent, efficient results. Customer support is quick and reliable and has solved occasional issues. The platform is easy to implement my recruiting efforts using SMS, email, social media which integrates directly to candidate profiles. Review collected by and hosted on G2.com.

The IoS app for the phone is clunky and needs an update. The platform on the computer is great but I would like to be able to use the app more. Review collected by and hosted on G2.com.

The slick interface is good, the ATS and (Kanban) structure of the job page is very good. The way it uploads CSV is great and many features are well thought through and slick, Review collected by and hosted on G2.com.

The lack of distinction between Contacts and Candidates, and the lack of a way to capture different data for Contacts. There are custom fields, but these simply do not work well enough and every "Person" looks like a Candidate. This is a BAD idea overall - Contacts are different and the system should reflect that and be able to show different info. Even as far colour coding should be different ie. blue for Contacts, Yellow for Candidates. Review collected by and hosted on G2.com.

It's layout is great, easy to figure out where to navigate to. Review collected by and hosted on G2.com.

Their data sucks. They say they have this great candidate sourcing tool, but if you don't have the right email or phone, you're not going to get in touch with the candidates. They charge you when they look up this data for you, AND they don't give you a credit when the phone number is wrong. Review collected by and hosted on G2.com.

- Clean UX/UI that hides sensitive data like phone/email on the people list, keeping it secure and tidy

- Convenient bulk email, customizable workflows, and dashboards

- Extension that loads/refreshes LinkedIn data easily

- Strong integrations: website, email (delivery status + attachments), calendar, Seek/LinkedIn Recruiter

- Loxo can serve as a true one-stop service platform, reducing the need for extra integrations Review collected by and hosted on G2.com.

- No dark mode, which would help reduce eye strain

- SMS Sender ID (ASID) not yet supported for Thailand, limiting professional communication

- Some UX/UI changes make workflows harder: split private/work email fields (single field was simpler), target salary field clutters candidate profiles, activity logging would be more useful on the right-hand side instead of “Meetings”

- Company page could be more powerful: show contract status, unified activity log across users, overdue follow-up alerts, and auto-pinned frequent contacts

- Support would be better with email/phone options in addition to in-app chat, along with clearer training and more detailed updates whenever new functions or features are released

- Mobile application should be developed to work as smoothly and easily as the web version Review collected by and hosted on G2.com.

For the basics, easy to use.

Clean design.

LinkedIn integration is very good. Review collected by and hosted on G2.com.

They make lots of changes that make the product worse or harder to use, most of which make no sense.

Despite what they tell you, they do make small changes that they don't tell you about, and if you are using that particular part of the product, it's incredibly frustrating.

The changes they make and even some new features are clearly not proofread by recruiters, and so don't make sense most of the time. For example, the Client Portal. It used to be that both you and the hiring manager could leave comments in the same place on the portal, without having to navigate to any other part of the portal. Ease of communication is obviously the bit that clients and consultants care about the most. So Loxo changed so that the consultant and the hiring manager had to leave comments in different parts and could only review them in different parts, separately. Why?! Why change something that works with something that doesn't? And even in the brand new client portal, they haven't fixed that issue!

Or even the email automations, you used to be able to turn them off for a job when you created the job. Now you can't, and they have to go on every job, unless the admin makes a change in the settings. Ridiculous change. Why do it?!

Neither example was communicated; I found out about the client portal from a client asking why it didn't work anymore - enough said. Review collected by and hosted on G2.com.