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Microsoft Outlook

By Microsoft

4.5 out of 5 stars

How would you rate your experience with Outlook?

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Microsoft Outlook Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find Microsoft Outlook extremely user-friendly, making daily tasks and organization a breeze across all devices. (262 mentions)
Users appreciate the seamless integration of Microsoft Outlook with other apps, enhancing communication and workflow efficiency. (141 mentions)
Users value the easy calendar integration in Microsoft Outlook, enhancing their scheduling and management experience. (117 mentions)
Users love the ease of scheduling with Outlook's integrated calendar and seamless meeting setup with Teams and Zoom. (115 mentions)
Users appreciate the variety of features in Microsoft Outlook, enhancing ease of use and productivity at work. (103 mentions)
Users experience slow performance in Outlook, often turning to other services for quicker access to essential emails. (78 mentions)
Users often experience slow loading times in Outlook, leading to frustration and reliance on faster alternatives. (74 mentions)
Users find the lack of intuitive features in Outlook frustrating, often resorting to Google for assistance. (69 mentions)
Users often struggle with email management issues in Outlook, including unread status, search difficulties, and transition problems. (53 mentions)
Users find the learning curve challenging in Microsoft Outlook, needing time to adapt to the new interface. (36 mentions)
Users find Microsoft Outlook to have difficulties for beginners, complicating the experience and setup process. (33 mentions)

Top Pros or Advantages of Microsoft Outlook

1. Ease of Use
Users find Microsoft Outlook extremely user-friendly, making daily tasks and organization a breeze across all devices.
See 262 mentions

See Related User Reviews

Asarudeen M.
AM

Asarudeen M.

Enterprise (> 1000 emp.)

5.0/5

"Outlook's Smart Automation and Rule-Based Folders Make Life Easy"

What do you like about Microsoft Outlook?

The best features about Outlook is the automatic reply based on teams out of office Also the ability to create folders based on the rule engine ma

Jay M.
JM

Jay M.

Small-Business (50 or fewer emp.)

5.0/5

"Great Integration and Ease of Use, but Refresh Speed Needs Improvement"

What do you like about Microsoft Outlook?

Ease of use. Integrates with my other apps and works across all my devices. I use it every day. Easy to set up

2. Integrations
Users appreciate the seamless integration of Microsoft Outlook with other apps, enhancing communication and workflow efficiency.
See 141 mentions

See Related User Reviews

Avashesh S.
AS

Avashesh S.

Enterprise (> 1000 emp.)

4.5/5

"Widely used email tool with seamless integration"

What do you like about Microsoft Outlook?

MS Outlook is one of the most prominently used tool for emailing and managing your work calendar. The best feature about this tool is its seamless int

Jay M.
JM

Jay M.

Small-Business (50 or fewer emp.)

5.0/5

"Great Integration and Ease of Use, but Refresh Speed Needs Improvement"

What do you like about Microsoft Outlook?

Ease of use. Integrates with my other apps and works across all my devices. I use it every day. Easy to set up

3. Calendar Integration
Users value the easy calendar integration in Microsoft Outlook, enhancing their scheduling and management experience.
See 117 mentions

See Related User Reviews

Suresh R.
SR

Suresh R.

Mid-Market (51-1000 emp.)

5.0/5

"Microsoft Outlook is a secure communication platform for Emailing"

What do you like about Microsoft Outlook?

I really like the function to create multiple inbox folders. You can manage and organize allot better. I also like the calendar function.

Naresh R.
NR

Naresh R.

Mid-Market (51-1000 emp.)

5.0/5

"The ultimate email and calendar for all kind of firms"

What do you like about Microsoft Outlook?

Easy to use and we can easily integrate mail box and calendar, multiplatform, Robust security, easy to integrate with other tools, SSO

4. Scheduling
Users love the ease of scheduling with Outlook's integrated calendar and seamless meeting setup with Teams and Zoom.
See 115 mentions

See Related User Reviews

Kartik  S.
KS

Kartik S.

Mid-Market (51-1000 emp.)

5.0/5

"integration of teams with outlook"

What do you like about Microsoft Outlook?

When usually used teams for scheduling the meet which is directly update on the outlook and also help sharing the important files

Nikita  G.
NG

Nikita G.

Mid-Market (51-1000 emp.)

4.5/5

"Outlook Review – Smart Scheduling Meets Classic Communication"

What do you like about Microsoft Outlook?

1. All-in-One Productivity Hub Outlook combines email, calendar, contacts, and tasks in one place. This integration makes it easier to manage your

5. Features
Users appreciate the variety of features in Microsoft Outlook, enhancing ease of use and productivity at work.
See 103 mentions

See Related User Reviews

PS

Prateek S.

Mid-Market (51-1000 emp.)

5.0/5

"User Friendly Software"

What do you like about Microsoft Outlook?

Microsoft outlook is ease of use, and easy to implementation, and providing of customer support is also quickly, we have frequency iof use of system v

Verified User
U

Verified User

Enterprise (> 1000 emp.)

4.5/5

"Work email"

What do you like about Microsoft Outlook?

I like Microsoft outlook because of the ease of the app for work email of filters of external outside our school district of Hillsborough county teach

Top Cons or Disadvantages of Microsoft Outlook

1. Slow Performance
Users experience slow performance in Outlook, often turning to other services for quicker access to essential emails.
See 78 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Outlook Useful"

What do you dislike about Microsoft Outlook?

sometimes the interace is bored and a little slow

Jay M.
JM

Jay M.

Small-Business (50 or fewer emp.)

5.0/5

"Great Integration and Ease of Use, but Refresh Speed Needs Improvement"

What do you dislike about Microsoft Outlook?

I wish the refresh was quicker. I find myself going to the gmail web browser to get my mail that I need for verification on a time limit

2. Slow Loading
Users often experience slow loading times in Outlook, leading to frustration and reliance on faster alternatives.
See 74 mentions

See Related User Reviews

Avashesh S.
AS

Avashesh S.

Enterprise (> 1000 emp.)

4.5/5

"Widely used email tool with seamless integration"

What do you dislike about Microsoft Outlook?

The tool sometimes face synchronization issues across multiple devices which may lead to some frustration. Also, depening upon the size and frequency

Jay M.
JM

Jay M.

Small-Business (50 or fewer emp.)

5.0/5

"Great Integration and Ease of Use, but Refresh Speed Needs Improvement"

What do you dislike about Microsoft Outlook?

I wish the refresh was quicker. I find myself going to the gmail web browser to get my mail that I need for verification on a time limit

3. Missing Features
Users find the lack of intuitive features in Outlook frustrating, often resorting to Google for assistance.
See 69 mentions

See Related User Reviews

Kartik  S.
KS

Kartik S.

Mid-Market (51-1000 emp.)

5.0/5

"integration of teams with outlook"

What do you dislike about Microsoft Outlook?

Its user interface and Ui which is stiil a old fashion also a sometime issue with sync process in the outlook with onedrive

Shubham S.
SS

Shubham S.

Mid-Market (51-1000 emp.)

5.0/5

"One of the most OSM service from Microsoft"

What do you dislike about Microsoft Outlook?

*Sometime we need to check the feature on google

4. Email Management
Users often struggle with email management issues in Outlook, including unread status, search difficulties, and transition problems.
See 53 mentions

See Related User Reviews

Verified User
U

Verified User

Enterprise (> 1000 emp.)

4.5/5

"Microsoft Outlook Review"

What do you dislike about Microsoft Outlook?

Even after reading emails sometimes OUtlook says it is unread. Sometimes searching email gets tricky especially if we are looking for an old one. NOt

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

3.0/5

"tough transition but good product"

What do you dislike about Microsoft Outlook?

Users who had used another email service, like gmail, had a hard time transitioning. They mentioned things like emails with invites disappearing and

5. Learning Curve
Users find the learning curve challenging in Microsoft Outlook, needing time to adapt to the new interface.
See 36 mentions

See Related User Reviews

Redouane T.
RT

Redouane T.

Small-Business (50 or fewer emp.)

4.5/5

"Redouane's Outlook review"

What do you dislike about Microsoft Outlook?

The new outlook version look a bit different for me. I need more time to aligne myself with it

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

2.5/5

"Useful but with a learning curve"

What do you dislike about Microsoft Outlook?

The user interface and feature buttons are not very intuitive and have quite a learning curve to get used to

6. User Difficulty
Users find Microsoft Outlook to have difficulties for beginners, complicating the experience and setup process.
See 33 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Outlook review"

What do you dislike about Microsoft Outlook?

Ease of Use & Number of Features: Despite the core email being easy, the desktop application feels overly complex and bloated, especially on older

Ashley J.
AJ

Ashley J.

Mid-Market (51-1000 emp.)

4.0/5

"Useful Integration, But Challenges with Search & Non-Microsoft Products"

What do you dislike about Microsoft Outlook?

{"The new version of Microsoft Outlook is inefficient or not user-friendly, which negatively impacts my experience.","Searching for filed emails is ve

Microsoft Outlook Reviews (3,243)

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Reviews

Microsoft Outlook Reviews (3,243)

View 9 Video Reviews
4.5
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Fabrizio M.
FM
OPERATORE ANTINCENDIO - OSPEDALE PEDIATRICO BAMBINO GESù
Financial Services
Enterprise (> 1000 emp.)
"Reliable, but with some excessive slowness"
What do you like best about Microsoft Outlook?

What I like most about Microsoft Outlook is that it puts everything in one place: email, calendar, appointments, and contacts. You don't have to jump from one app to another, and that's something that saves a lot of time.

I also like that it's very organized: emails are easy to read, you quickly find what you're looking for, and you don't have that feeling of chaos that other mailboxes sometimes give.

Another convenient thing is the integrated calendar: just one click and you see all the appointments, meetings, and deadlines, without having to open anything extra.

In general, Outlook really gives the impression of being reliable: it works, it's clean, and it's made for those who work and want something that doesn't waste their time. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Outlook?

What I don't like about Outlook, using it every day for work, is that sometimes it becomes really slow. When you have many emails to manage or need to switch from one calendar to another, it always seems to take that extra second... and when you're under pressure, you definitely notice it.

Another aspect is that it's full of features, but not all of them are intuitive. When you just need to do something simple, you always end up wasting time searching through menus and settings that aren't exactly straightforward.

And, honestly, the interface is a bit rigid. It does its job, sure, but it's not exactly the freshest or most convenient thing to use every day.

In summary: it works, but for an app I use for work every day, I would like it to be a bit faster and simpler. Review collected by and hosted on G2.com.

Anshuman A.
AA
student
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"My Email Helper"
What do you like best about Microsoft Outlook?

I like that it holds all my emails. So many emails for work and home, it keeps them good. It's easy to see my new emails and send replies. The calendar is also good. I put my appointments there so I don't forget. This is very helpful for me. I use it every day, many times. It has many features but I only use the simple ones. It works, that's the best part. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Outlook?

Sometimes it is little slow to open. And finding old emails can be hard. The search is not always good, I type the words and it does not show me what I need. That is annoying when I am busy. Setting up a new email account was hard one time, I needed help. I don't know about customer support because I never called them, my friend just helped me. Sometimes too many features make it confusing. Review collected by and hosted on G2.com.

OK
Outgoing Operations Executive
Small-Business (50 or fewer emp.)
"All-in-one platform for email, calendar, and collaboration"
What do you like best about Microsoft Outlook?

I appreciate how Microsoft Outlook brings together all my communication, scheduling, and task management in a single platform. The interface feels intuitive and familiar, making navigation straightforward, and I like how seamlessly it syncs between desktop and mobile devices. Features like the focused inbox, robust search, and integrated calendar help me save valuable time, especially on hectic workdays. I also value its smooth integration with Teams and other Microsoft 365 apps, which streamlines collaboration and minimizes the need to constantly switch between different tools. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Outlook?

While Outlook offers a lot of powerful features, I sometimes find it slow, particularly when managing large mailboxes or several accounts at once. The interface may appear somewhat cluttered to new users, and some features—such as rules and search filters—are not always straightforward to use. There are also occasional syncing issues between the desktop and mobile versions, which sometimes require me to refresh manually. Although these drawbacks are relatively minor compared to the overall benefits, they do occasionally affect my workflow. Review collected by and hosted on G2.com.

Sumali D.
SD
Executive Recruiter
Staffing and Recruiting
Mid-Market (51-1000 emp.)
"Efficient Email Management with Helpful Features"
What do you like best about Microsoft Outlook?

I love how easy Microsoft Outlook is to use; the step-by-step setup process made it straightforward for me to understand and operate. The 'Out of Office' feature is fantastic because it automatically informs my contacts about my availability, especially when I'm out of state. I find immense value in the ability to organize my emails efficiently with the folder creation feature. The signature options provide a professional touch to my emails, and the ability to undo sent emails is a lifesaver when I make mistakes. Another refreshing aspect is the seamless integration with Microsoft Teams, enhancing my workflow. Overall, I'm very satisfied with the current features Outlook offers. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Outlook?

There is nothing to dislike to be honest ,,i believe it's better than gmail accounts. I use Outlook for my office purpose so for me I believe Outlook is best and there is nothing to dislike Review collected by and hosted on G2.com.

Rafi  S.
RS
Cloud SaaS Success Creator
Information Technology and Services
Mid-Market (51-1000 emp.)
"Effortless Email Organization and Seamless Sync Across Devices"
What do you like best about Microsoft Outlook?

MS Outlook is very cool because it helps me keeping all the emails in order. I can make folders and stuff to sort them. And its calender, where I can plan all my appoinetments and get reminded of them, in case I forget. I can even make a to do list in it. It works best with other MS applications. And can use it over laptop, phone and tab, it is always in Sync. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Outlook?

I feel it gets slow when there are multiple emails. There are so many buttons that some times it becomes hard to find what are you looking for. The search is not up to the mark. It gives random results sometimes. The settings are little difficult to understand and tough to change the things as required. Review collected by and hosted on G2.com.

MJ
OPERATIONS ANALYST
Mid-Market (51-1000 emp.)
"Seamless Email and Calendar Integration Boosts Productivity"
What do you like best about Microsoft Outlook?

What I appreciate most about Microsoft Outlook is its ability to keep everything organized in a single location. Managing my emails, calendar, and tasks all together makes it much easier for me to stay on top of my schedule and respond promptly. I find the calendar integration and reminders particularly useful for maintaining productivity and ensuring I don't miss any important meetings or deadlines. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Outlook?

One thing I find frustrating about Microsoft Outlook is that it often feels slow and cluttered, particularly when managing a large volume of emails. Additionally, certain settings and features are hidden deep within menus, making them difficult to locate. Learning to use all of its tools efficiently can also be time-consuming. Review collected by and hosted on G2.com.

abedalrahman a.
AA
Senior Accountant
Food & Beverages
Mid-Market (51-1000 emp.)
"Versatile Email Management with Beneficial Recall Feature"
What do you like best about Microsoft Outlook?

I really like Microsoft Outlook for its ability to bring multiple helpful tools into one email platform. This feature significantly saves my effort and time. The recall tool, in particular, is a standout for me because it allows me to modify or redirect emails sent to the wrong recipient, which is incredibly beneficial. Additionally, the time management and integrated communication features are very useful for enhancing my workflow and productivity. I also appreciate the seamless access to other Office tools like Word and Excel, which integrate smoothly with emails, improving efficiency across different tasks. The ability to link Microsoft Outlook with OneDrive for archiving emails and managing large attachments is another feature that I find extremely useful. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Outlook?

I dislike the complexity of controlling the front face of emails when I want to reprint them, as it isn't straightforward or user-friendly. Review collected by and hosted on G2.com.

Leonidas R.
LR
Network Analyst
Information Technology and Services
Mid-Market (51-1000 emp.)
"Complete and Crucial Integration to Communicate"
What do you like best about Microsoft Outlook?

I have been using Microsoft Outlook for about 6 years and I use it daily to manage all my emails, both business and personal. I have always found it to be an excellent tool. The setup is quite simple, thanks to the new Outlook app that basically requires you to follow your credentials without the need for additional complex configurations. Microsoft Outlook solves significant problems in corporate communication, facilitating the sending of emails, documents, and sharing information, which is a great benefit for me. The calendar is vital for me, as well as the integration with other Microsoft tools, such as OneNote, which allows for total control of information and managing tasks to my liking. The integration of Outlook with the Windows operating system is extremely valuable, as it is constantly updated and integrates perfectly with the system. This keeps me hooked on Outlook and I consider it an essential tool, especially when working with Windows. Finally, I find that Microsoft Outlook is a vital tool today, especially for handling emails and contacts, sending and sharing documents, making it essential to have. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Outlook?

Sometimes, depending on the Windows updates, it tends to have performance issues. Review collected by and hosted on G2.com.

Joshua Emmanuel a.
JA
Player support
Computer Games
Enterprise (> 1000 emp.)
"Review for Outlook"
What do you like best about Microsoft Outlook?

Microsoft Outlook is an excellent tool for managing both emails and work schedules efficiently. What I like best is its seamless integration with other Microsoft 365 apps like Word, Excel, and Teams, which makes multitasking and collaboration smooth. I often review attachments directly within Outlook, edit documents without leaving the platform, and quickly set up meetings through the Teams integration. This interconnected workflow saves me a lot of time and keeps my work more organized.

The focused inbox and smart filtering features also help me prioritize important messages and reduce email clutter. I particularly appreciate the calendar and task management tools — they make scheduling meetings, setting reminders, and tracking deadlines incredibly easy. The search function is fast and reliable, even with large mailboxes.

In terms of performance, the desktop app works flawlessly both online and offline, allowing me to respond to emails and manage my schedule anytime. I also find the mobile app very handy for quick updates while on the go. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Outlook?

Overall, Microsoft Outlook is a powerful and reliable platform, but there are a few areas that could be improved. The main challenge I’ve experienced is that it can feel a bit heavy or slow when handling a large volume of emails, especially when the inbox has many folders or attachments. Syncing across devices occasionally takes a few moments longer than expected, which can interrupt workflow at times.

The mobile app, while convenient, also has limited customization compared to the desktop version for example, certain advanced settings or add-ins are not available on mobile. Another small issue is that the interface can seem overwhelming to new users due to the number of features and options available. Review collected by and hosted on G2.com.

Renato J.
RJ
Sales Development Representative
Enterprise (> 1000 emp.)
"Effortless Scheduling and Team Integration, But Email Search Needs Improvement"
What do you like best about Microsoft Outlook?

I use Microsoft Outlook daily to manage bid schedules, submission timelines, and stakeholder meetings. The calendar function helps me coordinate internal and client calls efficiently, often syncing with Teams to ensure smooth collaboration across departments. I rely on Outlook’s sorting, tagging, and filtering tools to prioritize bid-related emails, track approvals, and manage document exchanges. Our shared team inbox setup supports coordination on live bids by tagging colleagues for specific actions and categorizing communications by project stage. Outlook’s integration with other Microsoft tools helps automation and timely responses during proposal development. Overall, it is an essential tool for managing communication and deadlines across multiple concurrent bids. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Outlook?

One area where Microsoft Outlook could improve is its email search function. When managing multiple bids, I often need to locate specific messages, attachments, or threads quickly. The current search options are limited and sometimes return incomplete results. A more flexible and accurate search, ideally with AI-assisted features to filter by keyword, sender, or conversation type, would save time and help manage bid correspondence more effectively. Review collected by and hosted on G2.com.