--- title: Zendesk for Customer Service Reviews meta_title: 'Zendesk for Customer Service Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 6989 reviews by the users' company size, role or industry to find out how Zendesk for Customer Service works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 6989 scale: '5' date_modified: '2026-07-03' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Zendesk for Customer Service Reviews **Vendor:** Zendesk **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.3/5.0 **Total Reviews:** 6,989 ## About Zendesk for Customer Service "Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide." ## Zendesk for Customer Service Pros & Cons **What users like:** - Users appreciate the **ease of use** in Zendesk, noting its seamless integration and efficient workflow enhancements. (526 reviews) - Users value the **centralized communication and automation features** of Zendesk, enhancing response times and operational efficiency. (395 reviews) - Users value the **fast and organized customer support** provided by Zendesk, enhancing efficiency and response times. (286 reviews) - Users appreciate the **ease of use** of Zendesk, finding navigation and email communication convenient and efficient. (274 reviews) - Users value the **efficient ticket management** in Zendesk, enhancing collaboration and tracking customer queries seamlessly. (252 reviews) - Users value the **efficiency** of Zendesk Support Suite, benefiting from quicker responses and streamlined workflows across channels. (250 reviews) - Users appreciate the **seamless integrations** of Zendesk Support Suite, enhancing efficiency in managing customer queries. (219 reviews) - Automation (202 reviews) - Intuitive (202 reviews) - Users love the **user-friendly interface** of Zendesk Support Suite, making it easy to manage customer queries efficiently. (183 reviews) **What users dislike:** - Users find the **missing features** in Zendesk limiting, impacting usability and customization options considerably. (216 reviews) - Users find **limited features** in Zendesk, particularly with ZD Sell, impacting ease of use and customization. (180 reviews) - Users find the **steep learning curve** of Zendesk's advanced features can be challenging for those lacking technical expertise. (179 reviews) - Users find **limited customization** options frustrating, as it requires considerable time and understanding to optimize Zendesk. (158 reviews) - Users find Zendesk's **complexity and learning curve** challenging, especially for first-time users navigating advanced features. (137 reviews) - Users find Zendesk **expensive** due to the costly licensing structure that limits flexibility for team members. (136 reviews) - Users report **ticketing issues** that disrupt workflow, particularly with unresolved statuses and communication limitations. (132 reviews) - Users express frustration over **poor customer support** , experiencing long wait times and unaddressed issues consistently. (128 reviews) - Steep Learning Curve (114 reviews) - Not Intuitive (110 reviews) ## Zendesk for Customer Service Reviews ### 1. Great Complete CRM **Rating:** 4.5/5.0 stars **Reviewed by:** Lisa M. | Customer Experience Content Team Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2026 **What do you like best about Zendesk for Customer Service?** ZenDesk is easy to use and the support at all levels is fantastic. We have people who understand our business and want to see us be successful. It is an easy to use platform with options like crazy and they just keep adding them. I am confident in my ability to make changes to the backend and if I cannot figure it out there is always someone there to help. It is an all in one system that means I can focus on my customers and doing business. **What do you dislike about Zendesk for Customer Service?** I dislike that everything is an add-on. You have to purchase everything individually and it can get quite pricy. There are items like real-time reporting that should be included from the get-go but you have to pay to add it one. It feels like they just want to sell you another product rather than putting together plans that make sense for businesses. Some of the rules around SLAs and automation/triggers can be difficult to work with and many require doing odd things to make them work. **Recommendations to others considering Zendesk for Customer Service:** For the cost this is a great option for those looking for something that is had a to of options. **What problems is Zendesk for Customer Service solving and how is that benefiting you?** We are solving having numerous business lines and departments working in one system. We are figuring out how to build forms that give us actionable data and help to identify issues that we can take to our internal departments to work to decrease customers' need to contact Support for help. We are also solving the problem of separating our customer's individual help centers so we can share information across items that apply to everyone and those that are customer specific. ### 2. Organized, Efficient Customer Support with Powerful Automation in Zendesk **Rating:** 5.0/5.0 stars **Reviewed by:** David A. | Back End Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2026 **What do you like best about Zendesk for Customer Service?** What I like most about Zendesk for Customer Service is how organized and efficient it makes our customer support operations. The ticketing system is intuitive and easy to manage, and it helps our team respond to players quickly across multiple channels. I also appreciate the automation tools, macros, and analytics features, which save time and help improve the overall quality of our responses. The interface feels clean and reliable, and it scales well for both small teams and larger support environments. **What do you dislike about Zendesk for Customer Service?** One downside of Zendesk for Customer Service is that some of its more advanced customization and automation features can feel complicated for newer users and may require additional setup time. Some integrations and premium capabilities are also locked behind higher-tier plans, which can get expensive as teams scale. On top of that, the interface can occasionally feel overwhelming when you’re managing a large volume of tickets or multiple workflows at the same time. **What problems is Zendesk for Customer Service solving and how is that benefiting you?** Zendesk for Customer Service helps us address challenges like handling high volumes of customer inquiries, keeping support workflows organized, and maintaining quick response times. By centralizing tickets from multiple channels into a single platform, it’s easier for our team to track, prioritize, and resolve player support requests efficiently. As a result, communication has improved, response delays have decreased, and we’re able to deliver a more professional, consistent support experience for our community. ### 3. Streamlined, Intuitive Ticketing That Boosts Support Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Aaron E. | Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2026 **What do you like best about Zendesk for Customer Service?** What I like most about Zendesk for Customer Service is how streamlined and organized it makes customer support operations. The ticketing system feels intuitive, so it’s easy to track, prioritize, and resolve customer inquiries efficiently. I also appreciate the automation features, macros, and integrations, which help reduce response times and improve overall workflow productivity. From an employee perspective, Zendesk offers a clean interface that helps teams collaborate effectively while still maintaining a high standard of customer experience. **What do you dislike about Zendesk for Customer Service?** One downside of Zendesk for Customer Service is that some of the more advanced customization and reporting features can feel overly complex, or they may require extra setup time before you can fully optimize them. Some workflows can also end up relying heavily on third-party integrations, which may occasionally lead to inconsistencies between systems. On top of that, the interface can start to feel overwhelming when you’re managing a large volume of tickets or trying to work across multiple dashboards at the same time. **What problems is Zendesk for Customer Service solving and how is that benefiting you?** Zendesk for Customer Service helps address the challenge of handling high volumes of customer inquiries across multiple channels in a centralized, organized way. It improves ticket tracking, team collaboration, and response efficiency through automation, macros, and workflow management tools. For me, this means less manual work, more consistent responses, and a team that can deliver faster, more reliable support experiences for players and customers. ### 4. Efficient and User-Friendly Customer Support Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Prachi S. | Customer Service Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2025 **What do you like best about Zendesk for Customer Service?** Zendesk Support Suite offers a seamless and intuitive interface that makes managing customer queries incredibly efficient. I especially appreciate its powerful automation features, customizable ticket workflows, and multi-channel support, which help streamline communication across email, chat, and social media. The integration with other tools and detailed reporting also make it easy to track performance and improve customer satisfaction. **What do you dislike about Zendesk for Customer Service?** While Zendesk Support Suite is powerful, it can feel overwhelming for new users due to its complex setup and wide range of features. Some customization options require technical expertise, and the pricing can be a bit high for smaller teams. Additionally, response times from support can vary, especially during peak hours **What problems is Zendesk for Customer Service solving and how is that benefiting you?** "Zendesk Support Suite helps us manage a high volume of customer queries efficiently by centralizing communication across multiple channels like email, chat, and social media. It solves the problem of scattered support requests and delayed responses by providing a unified ticketing system and automation tools. This has significantly improved our response time, reduced manual workload, and enhanced customer satisfaction. The knowledge base and self-service options also empower customers to find answers quickly, which reduces incoming tickets and allows us to focus on more complex issues. ### 5. Powerful but Overly Complex and Costly to Scale **Rating:** 0.5/5.0 stars **Reviewed by:** Natalie H. | Senior Sales Support Specialist, Industrial Automation, Enterprise (> 1000 emp.) **Reviewed Date:** May 18, 2026 **What do you like best about Zendesk for Customer Service?** The most helpful aspect of Zendesk for internal customer service is its ability to centralize support requests and streamline case management on a single platform. It allows internal teams to submit, track, prioritize, and resolve tickets efficiently, improving visibility and accountability across departments. From a UI/UX perspective, Zendesk is intuitive and easy to navigate, with a clean dashboard that helps agents quickly view ticket status, urgency, and assigned tasks. The interface is designed to reduce complexity, making it easier for teams to manage high volumes of requests without losing track of details. **What do you dislike about Zendesk for Customer Service?** The least helpful aspect of Zendesk for internal customer service is that while it is powerful, it can become overly complex, expensive, and less efficient as teams scale. From an integration perspective, it supports many third-party tools, but setting them up and maintaining them often requires technical expertise, and some integrations come with additional costs or compatibility issues, which can slow implementation. In terms of performance, users sometimes experience slower load times and system lag when ticket volumes grow or when running complex reports, which can impact agent productivity and response speed. For support, there are frequent complaints that response times can be slow on lower-tier plans, and resolving complex issues often requires escalation, which can be frustrating for internal teams that need fast resolution. Regarding AI, while Zendesk offers automation and AI features, they are often paid add-ons and may feel limited or not fully accurate for more complex internal workflows, requiring additional tuning and configuration to be effective. **What problems is Zendesk for Customer Service solving and how is that benefiting you?** Zendesk for internal customer service helps solve problems related to managing internal requests, improving response times, and creating visibility into support workflows across teams. Before using it, internal requests were often handled through email chains, chat messages, or spreadsheets, which made it easy for issues to get lost, delayed, or duplicated. Zendesk centralizes all requests into a single ticketing system, ensuring nothing is missed and everything is tracked from submission to resolution. It benefits us by improving accountability and transparency, since each ticket has an owner, status, and priority level. This helps teams collaborate more effectively and resolve issues faster. It also improves reporting and analytics, allowing us to identify recurring issues, measure response times, and optimize support processes. ### 6. Centralized Support with Superior AI and Reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Mudit T. | Sr. Manager ECommerce Operations & Vendor Management, Retail, Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Zendesk for Customer Service?** I really like how Zendesk for Customer Service provides a centralized platform to consolidate all the marketplace portal queries in one place. The generative AI service is a favorite of mine because it helps us create multi-level responses based on our knowledge base, addressing customer queries without needing a live agent and prioritizing issues based on severity. I also appreciate the Zendesk Explore feature for reporting purposes, as it offers deep customization with no limits on data analysis. As a manager who has used Zendesk for over 10 years, I can confidently say it has made my work life smoother and more efficient, allowing me to complete hours of work in minutes. The initial setup experience was great, with helpful onboarding support, templates, dashboards, and training which made the process hassle-free. **What do you dislike about Zendesk for Customer Service?** I have raised it earlier as well with Zendesk support, that their Zendesk Talk feature needs improvement in a few areas to help managers have better visibility. In my opinion Zendesk Talk feature lacks to offer below- It does not show for how long an agent is sitting idle with no calls, Improper calls distribution, as sometimes a few agents get comparatively more calls with no reason provided, No real time monitoring is available for Zendesk Talk agents logged in. **What problems is Zendesk for Customer Service solving and how is that benefiting you?** I use Zendesk to centralize customer queries from multiple marketplaces, making the process smooth and efficient. Its generative AI and Explore features help answer queries without live agents and customize dashboards, saving me hours and improving customer service. ### 7. Highly Recommended CRM for Customers' Satisfaction **Rating:** 5.0/5.0 stars **Reviewed by:** Yashwant K. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2025 **What do you like best about Zendesk for Customer Service?** We can navigate through the insights to monitor our customers’ satisfaction, our agents’ activity, and their performance. At the same time, we can also track the average ticket resolution time and call activity. **What do you dislike about Zendesk for Customer Service?** The call quality is not up to the mark. I have observed the recordings, the quality of sound is not that good while speaking to the customers even after using great quality headphones. I would suggest this needs to be improved. **What problems is Zendesk for Customer Service solving and how is that benefiting you?** We are running an e-commerce company selling furniture in USA. We are resolving all the customer complaints through Zendesk for several years now. Using Zendesk, we are able to get all our customer's queries at one platform and it becomes very easy for us to resolve those queries via Zendesk Support, Tickets, Chats and Calls. We are able to use knowledge base, automated responses to save our agents' time while maintaining the quality of the responses, resulting into more satisfied customers. ### 8. Zendesk Keeps Every Customer Message in One Place with Strong Analytics and AI Replies **Rating:** 4.5/5.0 stars **Reviewed by:** Sabina K. | IT Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Zendesk for Customer Service?** Zendesk is a ticketing solution, and it does it rather well. It consolidates all the messages of the customers, whether they are emails, chats or social media to a single inbox and so my team does not need to keep moving between the tabs to get the right conversation. It can also be easily visualized using built-in analytics dashboard to show ticket volume, average response time, and customer satisfaction scores. I also enjoy the fact that Zendesk AI is able to propose answers to agents on similar tickets that have been previously dealt with. **What do you dislike about Zendesk for Customer Service?** The interface is functional, but it does not look the most modern. The design can be considered somewhat old-fashioned compared to the newer tools. It took us almost two weeks to get things in order. It would be good to have improved onboarding of new teams. **What problems is Zendesk for Customer Service solving and how is that benefiting you?** Zendesk gathers all the messages of customers in a single location. There is no longer any jumping in and out of email, chat, and social media. It automates repetitive processes and thus agents conserve time. The AI takes care of frequently asked questions. Managers are able to follow up performance of the team using clear dashboards. Issues are identified and addressed quicker. In general, it streamlines customer service and reduces stress. ### 9. Adaptable Zendesk Workflows with a Unified Dashboard Across Support Teams **Rating:** 4.5/5.0 stars **Reviewed by:** Victoria O. | Senior Manager, Fraud Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Zendesk for Customer Service?** I like how adaptable Zendesk is. With constant change within our teams and processes it's nice to also be able to constantly refine Zendesk to build out our ultimate workflows. We have integrated Zendesk within all of support teams and having one unified dashboard for all of our different groups makes keeping informed simple. **What do you dislike about Zendesk for Customer Service?** I dislike that Zendesk doesn't have a good way to encrypt a groups documents within Zendesk. We exchange confidential documents within Zendesk and it would be nice to have a secure group within the software. We have to send any confidential document outside of Zendesk and then share to Zendesk to redact. **What problems is Zendesk for Customer Service solving and how is that benefiting you?** Zendesk allows our teams to all work under one unified dashboard even though our functionalities are nowhere near the same. The simplicity to move a ticket from one group to another for processing is wonderful. ### 10. Zendesk Helps Us Streamline Student Support and Ticket Management **Rating:** 4.5/5.0 stars **Reviewed by:** Dhanush P. | University Experience Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2026 **What do you like best about Zendesk for Customer Service?** Zendesk provides a centralized platform to manage student support requests efficiently. The ticketing system helps us track issues, assign them to the right teams, monitor progress, and maintain proper communication until resolution. It improves visibility and helps our team provide a more organized support experience. **What do you dislike about Zendesk for Customer Service?** While Zendesk is very effective for managing support requests, the platform can feel complex initially for new users. Understanding all available features, settings, and workflows requires some learning time. More simplified onboarding guidance and customization options for specific education support needs would make the experience even better. **What problems is Zendesk for Customer Service solving and how is that benefiting you?** Zendesk helps us solve the challenge of managing and tracking a large number of student support requests in an organized way. Before using a centralized helpdesk system, handling queries across different channels could make tracking, follow-ups, and ownership difficult. With Zendesk, we can create tickets, assign issues to the appropriate teams, monitor resolution progress, maintain communication history, and ensure better visibility of student concerns. This helps our team respond more efficiently, reduce delays, and provide a smoother support experience for students. ## Zendesk for Customer Service Discussions - [How is Zendesk Support Suite transforming the customer service experience in various industries?](https://www.g2.com/discussions/how-is-zendesk-support-suite-transforming-the-customer-service-experience-in-various-industries) - 6 comments, 4 upvotes - [What can you do with Zendesk?](https://www.g2.com/discussions/what-can-you-do-with-zendesk) - 3 comments, 3 upvotes - [What is Zendesk Support Suite?](https://www.g2.com/discussions/what-is-zendesk-support-suite) - 4 comments, 3 upvotes - [What is Zendesk Support Suite used for?](https://www.g2.com/discussions/what-is-zendesk-support-suite-used-for) - 3 comments, 2 upvotes - [Is there a free version of Zendesk?](https://www.g2.com/discussions/is-there-a-free-version-of-zendesk) - 7 comments, 1 upvote - [View Zendesk for Customer Service pricing details and edition comparison](https://www.g2.com/products/zendesk-support-suite/reviews/zendesk-support-suite-review-11556460?section=pricing&secure%5Bexpires_at%5D=2026-07-03+22%3A21%3A20+-0500&secure%5Bsession_id%5D=cc53d83a-a75f-4d1c-be95-3184ee621561&secure%5Btoken%5D=97da5cfd452a0c3c4833f47c8802c5c9f48bacaff3566196ece061e31945add3&format=llm_user) ## Zendesk for Customer Service Integrations - 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[WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [WHMCS](https://www.g2.com/products/whmcs/reviews) - [Workday HCM](https://www.g2.com/products/workday-hcm/reviews) - [Workplace from Meta](https://www.g2.com/products/workplace-from-meta/reviews) - [X (Twitter)](https://www.g2.com/products/x-twitter/reviews) - [yellow.ai](https://www.g2.com/products/yellow-ai/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zendesk Sunshine](https://www.g2.com/products/zendesk-sunshine/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - [Zoom Phone](https://www.g2.com/products/zoom-zoom-phone/reviews) - [Zscaler Internet Access](https://www.g2.com/products/zscaler-internet-access/reviews) ## Zendesk for Customer Service Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Usability** - All-Employee Access - Supporting Documents - Two-Way Communication **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Messaging Channels** - SMS Messaging - Email - Voice Messaging - Two way messaging **Customer Support** - Text - Speech - Knowledge Base **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **Conversational AI - Conversational Commerce Platforms** - AI chatbots - Messaging and Notifications - AI agents - Voice assistants - Communication apps **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Process** - Mentions - Tickets - Macros **Reporting** - Priority Case Alerts - Trend Analysis - Performance Monitoring **Analytics** - Trends - Performance Tracking - Email Tracking **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Platform** - Live chat - Integrations - Branding - Analytics - Collection of information **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Administration** - Scheduling - Triggered Notifications - Segmentation - Integrations **Automation** - Ticket Resolution - Customization - Intelligent Routing **Generative AI** - AI Text Generation - AI Text Summarization **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Platform integration - Conversational Commerce Platforms** - Ecommerce stores - Sales channels - Payment Platform - Internal tools **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone - Text **Artificial Intelligence** - Learning - Language - Conversational AI **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Analytics and Reporting - Conversational Commerce Platforms** - Conversational analytics - Advance reporting **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Dashboards **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Workforce Management Platform Features** - Labor Forecasting - Shift Scheduling - Time & Attendance Tracking - Absence & Leave Management - Skills Management - Succession Planning - Workforce Analytics - Self-Service Capabilities - Mobile Shift Scheduling - Team Communication **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Zendesk for Customer Service Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,710 reviews) - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,843 reviews) - [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) - 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