Twilio Flex Reviews & Product Details

You can use Twilio Flex on almost any system, almost anywhere in the US where there is adequate internet bandwidth. Review collected by and hosted on G2.com.

Because of the nature of VOIP, this phone system is subject to dropped calls and jitter. Review collected by and hosted on G2.com.

Twilio is one of the best platforms that exist for the development of new technologies and for communication in general. twilio I like it because its service is useful and very easy to use after it adapts to the system. I also like the great variety of ways in which to write a code in Twilio, thanks to that I can make it much more personalized and thus manage the Calls in a better way I love the diversity of options available for connectivity and it is that Twilio has a stable connection, no matter if the Internet is slow or poor or if you connect from mobile devices, the connection is always stable. Another great thing is that I can program the voice function separately and, at the same time, I can keep a record of it. Another thing I love about this system is that it can directly involve the SIP trunking within the Twilio platform. It is one of the most avant-garde and innovative platforms that exist, in fact, it is one of the only ones that offers so many services grouped into one and the quality of the service cannot be questioned. The best thing about this service is that it provides me with the best tools to make my job the best. Review collected by and hosted on G2.com.

twilio seems to me a great platform the only problem I have had with them is with their technical support since they take a long time to answer the questions last once they answered me for a week and it was a waste of time waiting for them to answer me. Review collected by and hosted on G2.com.

Being able to text inbound/out bound lord than 1 customer Review collected by and hosted on G2.com.

Sometimes unable to make calls or send texts Review collected by and hosted on G2.com.

Easy to see my team in one place, when they log in and out and what call status they are in. Also easy to listen live. Review collected by and hosted on G2.com.

Need the ability to listen live to an outbound call, other than that we have the functionality that we need from twilio Review collected by and hosted on G2.com.

Twilio is a simple, user friendly way to log in and out of work activities Review collected by and hosted on G2.com.

The app often logs out if left idle on one status too long. Sometimes it takes a bit for the app to log in and out Review collected by and hosted on G2.com.

I like that I can create a flex instance and just start using it! It was incredibly simple to set up, and has a very small learning curve to really get the hang of. If you need something changed or extended, then no problem - if you're a developer or have access to one, it just takes a little bit of code to change something or add a useful piece of functionality Review collected by and hosted on G2.com.

I would like to see more out of the box optional features instead of having to develop some on my own. Review collected by and hosted on G2.com.

It can be setup very quickly with the help of documentations. It works under he rest API and the call as well as text interactions are better than the competitors. Paying for number of text notification which you sent or whichever service you used. We can always trust on the reliability of the messages. It is very adaptable to requirements. It also increases information collection. Review collected by and hosted on G2.com.

When we implemented it , we found some logging issues. But the issues were not frequent and it was working as desired most of the time. There can be more option available for custom messages in error. Review collected by and hosted on G2.com.

This application is preety much easy to use and has several features, all that required for call center purposes. I like most its calling functionality and quality of voice. Routing and auto Interactive Voice Response feature is amazing. Review collected by and hosted on G2.com.

Technically i did not find any issue in the application. Its user interface a bit odd. But still i like it. Review collected by and hosted on G2.com.

i like because they build what you wont SMS, Voice & Messaging applications on an API built for global scale. it give solution for all problem . Review collected by and hosted on G2.com.

i must be more simple to use and have low prince Review collected by and hosted on G2.com.

I like most Twilio API inbuilt features like real time communication, auto call, ivr, call routing, delivery report etc. Its easy to integrate API in new and existing application. Its much secure as it does require Account Sid and Auth Token to utilize the service. Communication by Twilio is really awesome. It does not require much knoweldge to begin with this API. Review collected by and hosted on G2.com.

Only one minor issue noticed there is limit on message text string(160). Except that everything is awesome. Review collected by and hosted on G2.com.

I like that the TaskRouter allows routing both in buckets AND to agents based on specific criteria in a time based waterfall timeout mechanic. I like how we can dynamically add components and tabs to the agent UI to beta test and experiment with features without screwing up the core flow Review collected by and hosted on G2.com.

I dislike that I couldn't get my hands on it sooner. There are some good tutorials in the docs but not enough. Review collected by and hosted on G2.com.

Programmable SMS API took my total focus. It's the best customizable API service ive ever come across. And this works so smoothly with Flex. Ability to select the channel im interested on, is another enamours feature Review collected by and hosted on G2.com.

Integrating with plugins seems bit confusing. Integrating the real-time reporting feature with third party applications is somewhat confusing than other competitors. Review collected by and hosted on G2.com.

Very good documentations to learn how to customize and really love the customizable features it has. And the pricing is also fair because have to pay only for what we use Review collected by and hosted on G2.com.

When there is an issue sometimes it takes few days to get an response for the resolution. It would be nice if the issue response mails come within few hours. Review collected by and hosted on G2.com.

Excellent services and support. After failing by using SMSGlobal we turned our messages to Twilio and everything is great so far Review collected by and hosted on G2.com.

none so far , everything works like charm Review collected by and hosted on G2.com.

The omnichannel feature which allows agents to get request from all channels Review collected by and hosted on G2.com.

Don't have a fully integrated crm system,. Review collected by and hosted on G2.com.

it can deploy an omnichannel contact center platform and customize every element of the experience including the agent interface, communication channels Review collected by and hosted on G2.com.

In the Zapier setup, it is a bit of hit and miss to get all the custom text to layout like you want in a single text message. Review collected by and hosted on G2.com.

This is a strong out of the box offering from Twilio. That allows for admins to immediatley begin building out new communication streams. Review collected by and hosted on G2.com.

Some development/coding background is needed to complete all the desired changes. Review collected by and hosted on G2.com.

Twilio's approach with Flex is enabling customers and partners to create contact center solutions that previously had never been thought of. Review collected by and hosted on G2.com.

The current administration of Flex is not at the level of maturity that many customers will require, but we are confident that Twilio will get there or customers & partners will leverage APIs to build their own. Review collected by and hosted on G2.com.

The product can be customized as per the scalability and the requirements of the client Review collected by and hosted on G2.com.

The pricing can be improved and the complexity can be minimized Review collected by and hosted on G2.com.

Flex is the complete product that can be modified to meet specific business needs. This is the first product that is flexible enough that can be molded around business processes in the contact center Review collected by and hosted on G2.com.

At this point it looks like that out of box user interface is not user friendly for non developer staff. I believe that company can build a wrapper around specific admin/supervisor functions, but it would be great if we can have something out of box Review collected by and hosted on G2.com.

APIs to change features on the UI and realtime monitoring features. Review collected by and hosted on G2.com.

Reporting and WFO and Conversation recording and playback. Review collected by and hosted on G2.com.

Twilio flex. Best product to solve call center problems Review collected by and hosted on G2.com.

Some ui part of it. But the rest is all good. Everything is awesome! Review collected by and hosted on G2.com.