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Kindly Reviews & Product Details

Generative AI-powered AI agents built to automate support. We are one of Europe’s leading premium AI agent providers specializing in the development of artificial intelligence and automation solutions for customer service and communication. We offer a platform that combines advanced machine learning techniques and natural language processing (NLP) to enhance the customer experience and improve the efficiency of customer service processes. What makes Kindly different? - Less maintenance and more content production. The flat structure reduces time spent building and maintaining the chatbot. - Easy to customize. No coding needed for the chatbot to fit your branding. - Multilingual Train the chatbot in one language and it will understand inquiries in more than one hundred! Among our customers are Tele2, VOI, Boozt Fashion, Norwegian Air, Lindex, Hertz, Comviq, Schibsted, Jotun, and Kahoot. Easily integrate with top CRM providers and other relevant systems such as Dixa, Salesforce, Voyado, Zendesk, and Ingrid among others.

Seller

Kindly

Discussions

Kindly Community

Languages Supported

Afrikaans, Amharic, Arabic, Assamese, Azerbaijani, Belarusian, Bengali, Bosnian, Bulgarian, Catalan, Czech, Welsh, Danish, German, Greek, English, Esperanto, Estonian, Basque, Persian, Finnish, French, Scottish Gaelic, Irish, Galician, Gujarati, Hebrew, Hindi, Croatian, Hungarian, Armenian, Indonesian, Icelandic, Italian, Javanese, Japanese, Kannada, Georgian, Kazakh, Central Khmer, Kirghiz, Korean, Kurdish, Latin, Latvian, Lithuanian, Marathi, Macedonian, Malagasy, Mongolian, Malay, Burmese, Nepali, Dutch, Norwegian, Oriya, Punjabi, Polish, Portuguese, Russian, Sinhala, Slovak, Somali, Spanish, Albanian, Serbian, Sundanese, Swahili, Swedish, Tamil, Telugu, Tagalog, Thai, Turkish, Uighur, Ukrainian, Urdu, Uzbek, Vietnamese, Yiddish, Chinese (Simplified), Chinese (Traditional), Xhosa

Overview by

Kevin Vaseghi

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Perceived Cost

$$$$$

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Kindly Media

Get in-depth analytics in the platform, telling you how your chatbot and campaigns are performing. Use this data to further improve the chatbot if necessary, and track campaign progress.

Kindly Demo - Create forms in your chatbot

Generate leads, get newsletter subscribers, capture interest - whatever you need, there's a form for it! Build it directly in the chatbot.

Kindly Demo - Display products you want to feature

Use the image carousel to enable product search, and display products and services you'd like to feature, based on choices made in the chatbot.

With Intents you can create dialogues by only writing one sentence that describes what the user wants. Train in one language, reply in all.

Smart webhooks allow you to use generative AI to give personalized answers by pulling information from various external sources by one single API connection.

Kindly Demo - No more dialogue confusion

Dialogue confusion instantly helps you find similar or conflicting dialogues that need updating/removing.

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Emil A.

Mid-Market (51-1000 emp.)

11/10/2023

"Easy to work with, awesome."

5/5

What do you like best about Kindly?

Effectiveness, smart & easy solutions. We've had been in encounter with them several times during the time we've had them. One of the main things that we're especially in keen of is the fast replies when in need of help. We've also had several analyzts done with our bot where Kindly not only does the analyzis, but also comes with a lot of improvements. Higly appreciate it. It's also very easy to build in and easy to launch. Review collected by and hosted on G2.com.

What do you dislike about Kindly?

I do not dislike anything. But of course, as constructive feedback i wish they were a wee bit faster to implement systems they have received feedback on. However, the system in place already works fully as intended. It's just the small tweaks. Review collected by and hosted on G2.com.

John S.

Enterprise (> 1000 emp.)

10/20/2023

"I couldn't recommend working with Kindly enough."

5/5

What do you like best about Kindly?

I would say the people working there, everyone I've met from there have all been super nice and helpful people, It's very easy to implement, and it's been exceeding all my expectations about what it would be like.

They've been proactive in checkin in with us, they've given us valuable insights to make our bot better, if i have a customer I get support the same day, usually way faster than that. One thing I've liked alot is the transparancy about what features are being requested and status logs on how often you're using them. Review collected by and hosted on G2.com.

What do you dislike about Kindly?

So far I've not found anything I dislike about Kindly. Review collected by and hosted on G2.com.

What problems is Kindly solving and how is that benefiting you?

Kindly is directly and indirectly solving alot of issues we've had where customers might've had to wait for an answer the chatbot could provide instantly. Reducing inflow to actual agents have also made working in the chat easier for me and my colleagues where it allows us to focus extra on things a human actually needs to look at and give a better experience for our customers! Review collected by and hosted on G2.com.

Thomas A.

Small-Business (50 or fewer emp.)

11/6/2023

"A Chatbot that actually works!"

5/5

What do you like best about Kindly?

Kindly's Chatbot has proven to be an excellent addition to our website. Its utilization of GPT technology is truly remarkable, leaving us deeply impressed with the cutting-edge innovation. We are highly satisfied with the dedicated team that facilitated the seamless integration of the chatbot onto our website. Review collected by and hosted on G2.com.

What do you dislike about Kindly?

So far, we have encountered no issues or concerns to address. Review collected by and hosted on G2.com.

Verified User in Leisure, Travel & Tourism

Mid-Market (51-1000 emp.)

11/8/2023

"Impeccable cooperation"

4.5/5

What do you like best about Kindly?

We are very happy with the collaboration so far with Kindly. They are very swift to solve our problems and needs. Our Customer Success manager from Kindly has done a formidable job of understanding our issues and comes up with good/smart solutions that work for us. Review collected by and hosted on G2.com.

What do you dislike about Kindly?

Nothing in particular that comes to mind. Review collected by and hosted on G2.com.

What problems is Kindly solving and how is that benefiting you?

We wanted to streamline the handling of customers through chat/chatbot, and Kindly has helped us with this. By having a Chatbot that is well structured with questions/answers, the bot is able to answer approx. 80-85% of our inquiries, without the need to contact a customer service representative. With this formidable response rate of the chatbot, we also free up the customer handlers to answer other cases or do other tasks. Review collected by and hosted on G2.com.

Espen G.

Senior Consultant

Enterprise (> 1000 emp.)

10/31/2023

"Positive - Smart solutions - Get done attitude"

5/5

What do you like best about Kindly?

The attitude of the people. They are genuinly interested in helping your business improve services, by using software to get the job done by fewer people. They have a truly positive mindset, and is a joy to work with. Review collected by and hosted on G2.com.

What do you dislike about Kindly?

I have nothing to point out here - we're truly happy with the services. Review collected by and hosted on G2.com.

Verified User in Banking

Mid-Market (51-1000 emp.)

11/7/2023

"Very collaborative and always looking to improve their platform."

5/5

What do you like best about Kindly?

The platform has seen tremendous growth over the years and has shown to be a very reliable tool to automate simple customer inquires which can be cumbersome in large quantities to handle manually. Review collected by and hosted on G2.com.

What do you dislike about Kindly?

There seems to be some level of disconnect between the back-end developers who are improving the product, and those who teach the program towards their clients. This appears to be creating some bottlenecks in feedback and following up on questions and feedback. Review collected by and hosted on G2.com.

Verified User in Sporting Goods

Mid-Market (51-1000 emp.)

3/18/2024

"State of the art AI Chatbot"

5/5

What do you like best about Kindly?

Kindly provides a chatbot that is easy to implement, build and improve, while also creating a better user experience for your website. Review collected by and hosted on G2.com.

What do you dislike about Kindly?

Getting an AI chatbot means extra work and maintenance, but with a potential for saving hours longterm. Review collected by and hosted on G2.com.

Verified User in Retail

Mid-Market (51-1000 emp.)

11/7/2023

"Friendly Team & Easy Platform!"

5/5

What do you like best about Kindly?

The Kindly platform is easy to work in and the team at Kindly is very friendly and helpful working towards the same goal as us - creating an amazing chatbot! Review collected by and hosted on G2.com.

What do you dislike about Kindly?

It's hard to answer this question, so far everything is very good with kindly! Review collected by and hosted on G2.com.

Sam F.

Mid-Market (51-1000 emp.)

10/26/2023

"Amazing service from the people at Kindly"

5/5

What do you like best about Kindly?

Kindly as a product is intuitive to use and works great. I appreciate features such as sample generation which saves a lot of time. The UI is clean and beginner friendly!

The people at Kindly are friendly and lightning fast at helping out when needed! Review collected by and hosted on G2.com.

What do you dislike about Kindly?

Some very basic HTML is needed to format text. Not necessarily a downside and I don't mind, but maybe a simple text editor would be helpful. Review collected by and hosted on G2.com.