# Kindly Reviews **Vendor:** Kindly **Category:** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) **Average Rating:** 4.9/5.0 **Total Reviews:** 32 ## About Kindly Generative AI-powered AI agents built to automate support. We are one of Europe’s leading premium AI agent providers specializing in the development of artificial intelligence and automation solutions for customer service and communication. We offer a platform that combines advanced machine learning techniques and natural language processing (NLP) to enhance the customer experience and improve the efficiency of customer service processes. What makes Kindly different? - Less maintenance and more content production. The flat structure reduces time spent building and maintaining the chatbot. - Easy to customize. No coding needed for the chatbot to fit your branding. - Multilingual Train the chatbot in one language and it will understand inquiries in more than one hundred! Among our customers are Tele2, VOI, Boozt Fashion, Norwegian Air, Lindex, Hertz, Comviq, Schibsted, Jotun, and Kahoot. Easily integrate with top CRM providers and other relevant systems such as Dixa, Salesforce, Voyado, Zendesk, and Ingrid among others. ## Kindly Pros & Cons **What users like:** - Users praise the **outstanding customer support** at Kindly, highlighting their proactive assistance and genuine care for improvement. (6 reviews) - Users find Kindly to be **intuitive and easy to implement** , greatly enhancing their website's user experience. (6 reviews) - Users value the **supportive and proactive team** at Kindly, enhancing their business operations and customer experience. (6 reviews) - Users appreciate the **improved user experience** from Kindly's chatbot, enhancing customer assistance and satisfaction efficiently. (3 reviews) - Users appreciate the **intuitive design** and **time-saving sample generation** features, enhancing usability and support. (3 reviews) - Users value the **effective and easy solutions** from Kindly, especially appreciating the quick support and improvement suggestions. (3 reviews) - User Interface (3 reviews) - Chatbot Development (2 reviews) - Customer Engagement (2 reviews) - Easy Creation (2 reviews) **What users dislike:** - Users find the **learning curve steep** , particularly for newcomers unfamiliar with chat settings and context fields. (2 reviews) - Users experience a **steep learning curve** with Kindly, making it challenging for newcomers to navigate effectively. (2 reviews) - Users find that while the **extra work and maintenance** of the chatbot can be burdensome, it may save time in the long run. (1 reviews) - Users often struggle with **complexity in navigation** , finding it difficult to locate settings and understand their usage. (1 reviews) - Users occasionally struggle with **complex usability** , particularly in finding settings and understanding when to use them. (1 reviews) - Difficult Learning (1 reviews) - Difficult Navigation (1 reviews) - Editing Difficulties (1 reviews) - Limited Editing Features (1 reviews) - Poor Engagement (1 reviews) ## Kindly Reviews ### 1. Easy to work with, awesome. **Rating:** 5.0/5.0 stars **Reviewed by:** Emil A. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2023 **What do you like best about Kindly?** Effectiveness, smart & easy solutions. We've had been in encounter with them several times during the time we've had them. One of the main things that we're especially in keen of is the fast replies when in need of help. We've also had several analyzts done with our bot where Kindly not only does the analyzis, but also comes with a lot of improvements. Higly appreciate it. It's also very easy to build in and easy to launch. **What do you dislike about Kindly?** I do not dislike anything. But of course, as constructive feedback i wish they were a wee bit faster to implement systems they have received feedback on. However, the system in place already works fully as intended. It's just the small tweaks. **What problems is Kindly solving and how is that benefiting you?** Recurring tickets, which means that we instead can focus on other bigger matters. Also, making the customer service more fun to work with since we do not always have to answer the same question repetative everyday. ### 2. I couldn't recommend working with Kindly enough. **Rating:** 5.0/5.0 stars **Reviewed by:** John S. | Enterprise (> 1000 emp.) **Reviewed Date:** October 20, 2023 **What do you like best about Kindly?** I would say the people working there, everyone I've met from there have all been super nice and helpful people, It's very easy to implement, and it's been exceeding all my expectations about what it would be like. They've been proactive in checkin in with us, they've given us valuable insights to make our bot better, if i have a customer I get support the same day, usually way faster than that. One thing I've liked alot is the transparancy about what features are being requested and status logs on how often you're using them. **What do you dislike about Kindly?** So far I've not found anything I dislike about Kindly. **What problems is Kindly solving and how is that benefiting you?** Kindly is directly and indirectly solving alot of issues we've had where customers might've had to wait for an answer the chatbot could provide instantly. Reducing inflow to actual agents have also made working in the chat easier for me and my colleagues where it allows us to focus extra on things a human actually needs to look at and give a better experience for our customers! ### 3. A Chatbot that actually works! **Rating:** 5.0/5.0 stars **Reviewed by:** Thomas A. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2023 **What do you like best about Kindly?** Kindly's Chatbot has proven to be an excellent addition to our website. Its utilization of GPT technology is truly remarkable, leaving us deeply impressed with the cutting-edge innovation. We are highly satisfied with the dedicated team that facilitated the seamless integration of the chatbot onto our website. **What do you dislike about Kindly?** So far, we have encountered no issues or concerns to address. **What problems is Kindly solving and how is that benefiting you?** Kindly's chatbot will hopefully plays a big role in ensuring the accurate dissemination of information to our users. It significantly enhances the user experience, enabling them to utilize our services more effectively." ### 4. Impeccable cooperation **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2023 **What do you like best about Kindly?** We are very happy with the collaboration so far with Kindly. They are very swift to solve our problems and needs. Our Customer Success manager from Kindly has done a formidable job of understanding our issues and comes up with good/smart solutions that work for us. **What do you dislike about Kindly?** Nothing in particular that comes to mind. **What problems is Kindly solving and how is that benefiting you?** We wanted to streamline the handling of customers through chat/chatbot, and Kindly has helped us with this. By having a Chatbot that is well structured with questions/answers, the bot is able to answer approx. 80-85% of our inquiries, without the need to contact a customer service representative. With this formidable response rate of the chatbot, we also free up the customer handlers to answer other cases or do other tasks. ### 5. Positive - Smart solutions - Get done attitude **Rating:** 5.0/5.0 stars **Reviewed by:** Espen G. | Senior Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** October 31, 2023 **What do you like best about Kindly?** The attitude of the people. They are genuinly interested in helping your business improve services, by using software to get the job done by fewer people. They have a truly positive mindset, and is a joy to work with. **What do you dislike about Kindly?** I have nothing to point out here - we're truly happy with the services. **What problems is Kindly solving and how is that benefiting you?** Supplying working bot-solution, enabling us to focus on the truly challenging cases, instead of wasting time on simple questions. Saving us time and money. We're also in the progress of implementing GPT with Kindly as supplyer. ### 6. Very collaborative and always looking to improve their platform. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Kindly?** The platform has seen tremendous growth over the years and has shown to be a very reliable tool to automate simple customer inquires which can be cumbersome in large quantities to handle manually. **What do you dislike about Kindly?** There seems to be some level of disconnect between the back-end developers who are improving the product, and those who teach the program towards their clients. This appears to be creating some bottlenecks in feedback and following up on questions and feedback. **What problems is Kindly solving and how is that benefiting you?** They are helping us answer simple and frequently asked questions that we would otherwise have to answer by phone or e-mail. ### 7. State of the art AI Chatbot **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2024 **What do you like best about Kindly?** Kindly provides a chatbot that is easy to implement, build and improve, while also creating a better user experience for your website. **What do you dislike about Kindly?** Getting an AI chatbot means extra work and maintenance, but with a potential for saving hours longterm. **What problems is Kindly solving and how is that benefiting you?** Kindly has helped us keep up with increasing customer inquiries in a fast growing company, and we have managed to make customer service self-servicable. ### 8. Friendly Team & Easy Platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Kindly?** The Kindly platform is easy to work in and the team at Kindly is very friendly and helpful working towards the same goal as us - creating an amazing chatbot! **What do you dislike about Kindly?** It's hard to answer this question, so far everything is very good with kindly! **What problems is Kindly solving and how is that benefiting you?** Kindly chatbot is taking care of the easier questions from our customers such as tracking and order follow ups, while we at Customer Service can focus on the more tricky cases. I also like the feature of making the Chatbot focus on presales. ### 9. Amazing service from the people at Kindly **Rating:** 5.0/5.0 stars **Reviewed by:** Sam F. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 26, 2023 **What do you like best about Kindly?** Kindly as a product is intuitive to use and works great. I appreciate features such as sample generation which saves a lot of time. The UI is clean and beginner friendly! The people at Kindly are friendly and lightning fast at helping out when needed! **What do you dislike about Kindly?** Some very basic HTML is needed to format text. Not necessarily a downside and I don't mind, but maybe a simple text editor would be helpful. **What problems is Kindly solving and how is that benefiting you?** We have greatly reduced our need for human chat support just after a few months of building our chatbot. Cool stuff! ### 10. Excellent cooperation! **Rating:** 5.0/5.0 stars **Reviewed by:** Madeleine K. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2023 **What do you like best about Kindly?** Easy to use, weekly updates with our contact person, great support. **What do you dislike about Kindly?** I am very pleaced with everything so far :) **What problems is Kindly solving and how is that benefiting you?** Customers find the easy answers them self, and takes some of the workload of our customerservice team ;) ### 11. Personal and skilled help **Rating:** 5.0/5.0 stars **Reviewed by:** Elin H. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2023 **What do you like best about Kindly?** Kindly has followed the process closely from the start, always making sure I have/can/understand what I need to. As a small team, I have really appreciated how carefully they have followed up and that they are always ready to try out new ideas. **What do you dislike about Kindly?** At this time, nothing really. :) I just have to write something here to clear the minimum characters. **What problems is Kindly solving and how is that benefiting you?** The chatbot relieves our email and phone service, in addition to making us aware of what guests are wondering about and are interested in. ### 12. The best collab with Kindly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about Kindly?** Kindly consultens are very friendly, hekpful and wants the best for the customers. The plattform is user-friendly and flexible portal with lots of functionality that gives you the opportunity to customize your bot exactly the way you want. I love it! **What do you dislike about Kindly?** Allthough, the plattform is easy to use it lacks a few functions like autosave that would make til plattform even more user-freindly. All in all - very satisfied. **What problems is Kindly solving and how is that benefiting you?** It gives us a lot of good knowledge about our consumers, and gives the customer a lot of knowledge about our products. at the same time, it makes it easier for the customer to get in touch with us and frees up time for customer service. ### 13. A great experience with Kindly **Rating:** 5.0/5.0 stars **Reviewed by:** Syver E. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2023 **What do you like best about Kindly?** Kindly has helped our company by handling AI chat so that our customers get quick and efficient help. This has been very helpful and has had a major impact on the customer experience **What do you dislike about Kindly?** I dont have any negativ things to say about kindly. The team we have been working with is always on top of things, and have been a great partner. **What problems is Kindly solving and how is that benefiting you?** Kindly has helped our company by handling AI chat so that our customers get quick and efficient help. This has been very helpful and has had a major impact on the customer experience. ### 14. Working with Kindly and their platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2023 **What do you like best about Kindly?** I just have good experiences working with Kindly and in their platform. Their platform is really userfriendly and easy to learn. They are quick to add new features and tell us how we can use them in our chat. We have tried several other platforms and the one from Kindly is by far the best. Seems like their machinlearning is very good as well. Our bot realy gets tested with a lot of difficult questions and gets it correct in instances that suprises even myself. **What do you dislike about Kindly?** Have not experienced any problems so far. **What problems is Kindly solving and how is that benefiting you?** Customerservice ### 15. Helpful people and good information **Rating:** 5.0/5.0 stars **Reviewed by:** Bente L. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2023 **What do you like best about Kindly?** The people working with Kindly are very helpful and eager to help you how to build a good chatbot. Eager to to tell about updates that will make it esier to build the bot. **What do you dislike about Kindly?** I believe you have to spend a good amount of time on the bot for it to be really good **What problems is Kindly solving and how is that benefiting you?** Kindly provide quick answers on qustion people have for our organization, and the result is less e-mails and phones needed to be handled by employees. ### 16. Very happy with the collaboration with Kindly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about Kindly?** The best thing about kindly is the people. They always want the best for their customers. The platform is also very user friendly! **What do you dislike about Kindly?** Although the platform is easy to use, there are some features that could be improved. For example, we missed a automatic save function, **What problems is Kindly solving and how is that benefiting you?** It provides a lot of product knowledge to our customers. It also makes it easier for our customers to contact us. ### 17. Straight forward and simple to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2023 **What do you like best about Kindly?** GPT functionality and the live chat feature. Open to customizing features to fit your needs. **What do you dislike about Kindly?** Pretty much the same as with other chat bots, the time needed to teach newcommers who are not familiar with it. **What problems is Kindly solving and how is that benefiting you?** Kindly is automating some of the lower hanging fruit which is freeing up time for the support agents to handle the more challenging cases. ### 18. Great tool to use with many possibilities! **Rating:** 5.0/5.0 stars **Reviewed by:** Andreas C. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2023 **What do you like best about Kindly?** 24/7 support for our customers! User-friendly interface to use and very easy to set up different chatbots speaking different languages. The Kindly team always provides amazing support no matter our requests. **What do you dislike about Kindly?** Nothing that I really dislike. I sometimes find it hard to find the settings I'm looking for. A bit hard to understand for me when to use "Settings" for the chat and when to go to "Context fields". **What problems is Kindly solving and how is that benefiting you?** Answering general questions about our products, deliveries and our return process. Kindly help us to focus on more advanced questions but more important: Our customers are able to get answers 24/7! ### 19. Kindly helps us give quicker support to our members **Rating:** 4.5/5.0 stars **Reviewed by:** Susanne H. | Medlemssjef , Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2023 **What do you like best about Kindly?** Kindly helps us give quicker support to our members. It is also a pleasure to work with the people behind kindly who always provide good and professional service. **What do you dislike about Kindly?** As a voluntary organization, it is the cost. **What problems is Kindly solving and how is that benefiting you?** Service to members and highlights the content on our websites. ### 20. A brilliant partner for building Norway's first legal chatbot **Rating:** 5.0/5.0 stars **Reviewed by:** Morten F. | Advokat, Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2022 **What do you like best about Kindly?** We have been delighted from the start. Together, we have built up Norway's first chatbot that provides legal advice, and the collaboration has always been very good. Kindly is an innovative company with a young environment that always does its best to satisfy the customer. I can give my warmest recommendations! **What do you dislike about Kindly?** I have nothing negative to say about the collaboration with Kindly. They have always delivered as expected. **What problems is Kindly solving and how is that benefiting you?** Kindly offers an innovative technology that we have needed to be able to automate the dialogue with our members. Our chatbot is now an important part of our legal department, and we would not have been able to build it as well without Kindly's expertise. ### 21. User friendly, fun and great onboarding journey **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2022 **What do you like best about Kindly?** It's quite fun to work with actually! Easy to learn and always good help from Kindly whenever we needed assistance. Kindly understands the importance of learning the customer's best practices - to work WITH the platform. But the main thing to us is, of course, the experience for our end customers using the bot. **What do you dislike about Kindly?** Having a hard time finding something i dislike. Maybe it can be easier and more intuitive to find settings in the chatbot. That's all I got **What problems is Kindly solving and how is that benefiting you?** We've decreased the number of incoming tickets and calls, allowing our support agents more time to handle errands better. This in turn generates a better customer experience and happier employees. ### 22. Simple and effective **Rating:** 5.0/5.0 stars **Reviewed by:** Sebastian M. | Leder PM, Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2023 **What do you like best about Kindly?** The chatbot is easy to work with once you get the hang of it. We have greatly appreciated the people at Kindly and have had a good relationship from the first meeting. **What do you dislike about Kindly?** There is nothing we don't like. Kindly follows us up regularly and it is up to us to help make the chatbot as good as it can be. **What problems is Kindly solving and how is that benefiting you?** Increased availability. Less pressure on customer service. Answer simple questions. Increased sales. ### 23. User-friendly platform and very good help from the team at Kindly **Rating:** 5.0/5.0 stars **Reviewed by:** Linus B. | Team Leader, Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2022 **What do you like best about Kindly?** The best thing about Kindly is the responsiveness and willingness to support. The team is solution-oriented, service-minded, and forward-thinking - a good recipe for a great customer relationship. My experience is that Kindly is sharp at listening to the customer and creating solutions upon request. **What do you dislike about Kindly?** Kindly's platform is still a bit young and there is much to improve when it comes to solutions and plugins that can benefit e-retailers. Apart from this, they have definitely developed an excellent chatbot. **What problems is Kindly solving and how is that benefiting you?** Chatbot and Nudge (my review primarily focuses on the chatbot). Even if the chatbot doesn't always solve all problems, it takes the customer a step closer to an answer. If nothing else, a chatbot allows you to be available to the customer to a greater extent. ### 24. Very intuitive api when you understand the basics **Rating:** 5.0/5.0 stars **Reviewed by:** Tobias F. | Customer support, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2022 **What do you like best about Kindly?** The easy way of building dialogues and adding samples **What do you dislike about Kindly?** A way to find the fallback list from somewhere else but dashboard, or a way to list them all with different pages instead of clicking on "show more". If you happen to click on a fall back dialogue and go back to the dashboard the list is reset and that is really annoying. **What problems is Kindly solving and how is that benefiting you?** Its giving our clients a better guide of how to find answers than a regular FAQ has done ### 25. Chatbot +++ **Rating:** 4.5/5.0 stars **Reviewed by:** Magnus S. | Chief Marketing Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2022 **What do you like best about Kindly?** Good services, a company where everybody seems to really like the job, the people and the company. Easy to work with and come up with ideas. **What do you dislike about Kindly?** I don't have any on the top of my head.. **What problems is Kindly solving and how is that benefiting you?** Customers can easier contact us when we closed, and at the same time help customer service keep the call-que down when we are open. At the same time have services that help us sell more subscriptions. ### 26. Kindly **Rating:** 4.0/5.0 stars **Reviewed by:** M H. | Enterprise (> 1000 emp.) **Reviewed Date:** March 07, 2023 **What do you like best about Kindly?** The auto-generated improvement suggestions for the bot(s). **What do you dislike about Kindly?** It can be a bit hard to configure and maintain the bot(s). **What problems is Kindly solving and how is that benefiting you?** It manages and solves incoming requests for potential customers and clients. ### 27. Great service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2023 **What do you like best about Kindly?** Good and personal follow up after meetings. **What do you dislike about Kindly?** Technical work to set up the bot, although the Kindly team does a good job to assist with it. **What problems is Kindly solving and how is that benefiting you?** Basic answers to easy questions. ### 28. Ready-to-go airline chatbot conversational playbooks that save valuable development time **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.) **Reviewed Date:** October 21, 2022 **What do you like best about Kindly?** We chose Kindly because of its simplicity and ease of use **What do you dislike about Kindly?** I don't dislike anything, but they always listen to us when we suggest improvements to the bot, and many of the suggestion has developed into new user friendly features **What problems is Kindly solving and how is that benefiting you?** We want to be available to our customers around the clock and improve the response time in other channels. The chatbot helps us with both ### 29. Good, but we're not finished with what we started **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Enterprise (> 1000 emp.) **Reviewed Date:** December 12, 2022 **What do you like best about Kindly?** Good support and dialogue with Kindly. Also helpful that most answers in the chatbot is updated by you **What do you dislike about Kindly?** The flexibility and possibility of the chatbot could be better **What problems is Kindly solving and how is that benefiting you?** Answer questions from employees and leaders in the company ### 30. Customer support that works 24/7 **Rating:** 5.0/5.0 stars **Reviewed by:** Eivind B. | Spesialkonsulent, Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2022 **What do you like best about Kindly?** The platform is very user friendly and it is easy to collect and analyze data from previous and on going chats. **What do you dislike about Kindly?** As of today, there is nothing I dislike. **What problems is Kindly solving and how is that benefiting you?** Customer care. We see a decrease in unnecessary inquiries to our manual support and believe this is partially due to our chatbot solving these. By unnecessary inquiries, we mean inquiries where the customer can fix the problem without involving us. Also, the customer gets an answer right away instead of waiting up to one day. ### 31. Soulution oriented, high level of service and a great bunch of people to work with **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2022 **What do you like best about Kindly?** Their proactive mindset and solution oriented way of working **What do you dislike about Kindly?** Can´t come up with atm. ................ **What problems is Kindly solving and how is that benefiting you?** Supporting our customers throughout the bookingflow/customer journey ### 32. Easy and time saving! **Rating:** 5.0/5.0 stars **Reviewed by:** Siri W. | Service Office, Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2022 **What do you like best about Kindly?** Kindly is easy to set up and use and helps us cover many of our daily asked questions which saves us a lot of time. **What do you dislike about Kindly?** There is nothing I dislike about it, but there are some improvements to what the bot can understand **What problems is Kindly solving and how is that benefiting you?** Solving most frequently asked questions and helping customers get in touch with us easily. Saves us time to work on other tasks. ## Kindly Discussions - [What is Kindly used for?](https://www.g2.com/discussions/what-is-kindly-used-for) - [View Kindly pricing details and edition comparison](https://www.g2.com/products/kindly/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+11%3A23%3A22+-0500&secure%5Bsession_id%5D=48e04b33-072e-4ab5-9842-9ebcf23304d6&secure%5Btoken%5D=579d10d6cdcf329e97a9fe7201f8aadd5c22810058d454e0761d726663683d26&format=llm_user) ## Kindly Features **Core Conversational Capabilities - AI Chatbots** - Controlled LLM Response Generation - Context Maintenance Within Sessions - Natural Language Understanding & Intent Inference **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Responses** - Customization - Control - Route To Human - Menu bars **Data** - Reliability - Data Security **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Conversational AI - Conversational Commerce Platforms** - AI chatbots - Messaging and Notifications - AI agents - Voice assistants - Communication apps **Self-Service Experience** - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - In-App Messaging **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Platform** - Live chat - Integrations - Branding - Analytics - Role-based access - Collection of information **Interaction** - Complex Query Handling - Natural Conversation - Understanding - Context Management - Customizability **Platform integration - Conversational Commerce Platforms** - Ecommerce stores - Sales channels - Payment Platform - Internal tools **Agentic AI - Bot Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Team Inbox **Task & Flow Management - AI Chatbots** - Scripted Dialogue & Decision Tree Support - Fallback Responses for Unknown Queries **Customers** - Targeting - Profiles - Analytics - Sales Conversion **Learning** - User Interaction Learning - Error Learning **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Analytics and Reporting - Conversational Commerce Platforms** - Conversational analytics - Advance reporting **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Deployment & Embedding - AI Chatbots** - API Access for Business System Integration - Web Widget & SDK Embedding **Content Generation** - Creativity - Content Accuracy **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Admin & Configuration - AI Chatbots** - No-Code Conversation Design **System** - API Flexibility - Update Frequency and Utility - Cross-Platform Compatibility - Software Integration **Agentic AI - AI Chatbots** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Monitoring & Improvement - AI Chatbots** - Feedback-Driven Response Optimization **Reliability & Safety - AI Chatbots** - Guardrails & Content Controls ## Top Kindly Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,685 reviews) - [Drift](https://www.g2.com/products/drift/reviews) - 4.4/5.0 (1,204 reviews) - [Gladly](https://www.g2.com/products/gladly/reviews) - 4.7/5.0 (1,085 reviews)