Brightpearl Reviews & Product Details

I appreciate that Brightpearl is a seamless solution that enables all colleagues in the business to work together in real-time to tackle the issues and day-to-day problems collaboratively. I also like that there are several bolt-on apps that allow Brightpearl to work very well with other warehousing solutions, integrate with HMRC, and partner companies that offer enhanced solutions. The use of bolt-on apps is particularly beneficial as it helps Brightpearl work with our main web front end, whether it was written in Magento or is being switched to Shopify. Additionally, it works well with modules like warehousing and stock planning, enhancing our operational efficiency. Review collected by and hosted on G2.com.

I find the Brightpearl accounts module only just fit for purpose, even though we've used it for two years. Integrating it with Sage would incur extra costs and separate the accounts module from the rest of Brightpearl, so it wasn't an advantageous option. Review collected by and hosted on G2.com.

Layout good. Bulk adding stock easy. Help section very useful. can have several tabs open at same time so you can be working on a few things at once Review collected by and hosted on G2.com.

'Company' section can be tricky when it comes to head office / branch placing order online. Doesn't always tally. • When a customer pays an amount but deducts something for a query – there is no where on the account for me to put this. • There are a lot of steps to printing an order. And then a lot of steps if there needs to be an amendment I think it is a little on the expensive side, especially given the cost increases every year! Review collected by and hosted on G2.com.

Easy to navigate, extract information, and export it into Excel. Review collected by and hosted on G2.com.

It’s very complicated when it comes to stock transfers. When I’m trying to set up a stock transfer, I’m not able to see the stock holding for a particular SKU across multiple locations, which makes the process harder than it needs to be. Review collected by and hosted on G2.com.

I find Brightpearl to be really quick for getting an overview of orders, which is really helpful. There's some good dashboard features that make data visible the moment you log in. The API is really extensible, making it easy for us to poll data and do additional manipulation that isn't necessarily possible directly on the platform. There's also a great deal of automation that we can do, especially around how orders are routed to different warehouses and stock is allocated. Being able to use the API for routing orders effectively has taken a lot of manual work out of the equation for our team, and the system's ability to centralize data from multiple sources like Shopify, Amazon, and Etsy is a big plus. Review collected by and hosted on G2.com.

There's two things I think that could be improved. One is there are a few pieces within the API that aren't available. Being able to manipulate delivery addresses on orders isn't a feature you can currently do via the API. With Shopify adding order edit features recently, it would be helpful to match those in Brightpearl. I know it's possible because the order edit feature works with Brightpearl for address adjustments, but that feature is unavailable on the API. The other is automation around purchase orders. There's automation for sales orders, but none for purchase orders. This means we have to run some processes manually that we would like to automate. Review collected by and hosted on G2.com.

The sales presentation made the software seem capable and comprehensive. In practice, most of what was shown didn’t work as promised. Review collected by and hosted on G2.com.

Our experience with Brightpearl has been deeply disappointing and frustrating. We were sold on features that were either non-functional, misrepresented, or simply unavailable. We were never given a trial or hands-on demo before signing, so we had to rely entirely on what the sales team told us — which turned out to be inaccurate once we began implementation.

Core features such as bulk pricing updates syncing to BigCommerce, Authorize.net payment integration, and accurate product syncing did not work as promised. Even basic system functions like pricing only updating when pressing “Tab” instead of “Enter,” and misleading price list messages that don’t actually work , point to poor design and incomplete capabilities.

We were also told we needed to purchase Inventory Planner to get reporting features, only to later find that most of the reports we needed already existed within Brightpearl. This led to unnecessary extra costs and wasted time.

After months of back and forth, countless support tickets, and repeated promises of fixes, Brightpearl ultimately refused to refund the unused portion of our prepaid subscription — even after admitting that key features we were sold on were not available. It’s clear now why they require full payment upfront, because once you’ve paid, there’s no recourse when the system doesn’t deliver on its promises.

In our experience, Brightpearl overpromises and underdelivers. If you’re considering this platform, be extremely cautious. Get everything in writing, demand a full demo, and don’t pay upfront until you’re absolutely certain the software can do what they say it can. Review collected by and hosted on G2.com.

Brightpearl is a robust system that allows us to sell to multiple channels and links into our 3PL and accounting software. It gives us the security we need to manage our core business data and operations efficiently and certainly saves the team a lot of time. It also means we can grow the business without having to reinvent the basics each time we want to take a step forward. Review collected by and hosted on G2.com.

Brightpearl is a big beast of a system. That is a good thing overall but it does mean there are parts of it we will never use and the CRM system is not as strong as options that are out there. It was certainly a big decision to adopt it and took a while for the team to really know how to use it properly and it is not cheap but for what it can do for your business it still represents value for money. Review collected by and hosted on G2.com.

I like that I can choose the home page to be what I need it to be. The salespeople can use it as a calendar to remind them of what they need to chase for the day. I also find it helpful that senior managers can have it set to show the figures straight away, so they don't have to go and dig through reports. Review collected by and hosted on G2.com.

There's not an app or it's not mobile friendly. And that it errors out a lot. Review collected by and hosted on G2.com.

Brightpearl has been a crucial part of our technology stack for several years, and we truly believe our recent growth would not have been possible without it. The implementation process was straightforward, and the team has consistently provided outstanding support, always responding quickly to our needs. The automation engine has proven invaluable for handling some of our more complex and specific requirements. The wide range of triggers, especially when used alongside Shopify Flow, has allowed us to respond quickly and process orders faster, eliminating the need for complicated order routing rules. Being able to monitor daily orders and sales, as well as analyze the P&L directly within the ERP, has greatly improved our ability to make effective decisions for the day-to-day operations of our business. Review collected by and hosted on G2.com.

The reporting features could use some improvement, and the ability to export specific sections could also be enhanced. Review collected by and hosted on G2.com.

flexibility of the Automation and API, reporting. multi channel management. Review collected by and hosted on G2.com.

the API is delivberately restrictive preventing pulling reports of back orders. Review collected by and hosted on G2.com.

Mike H and Zoe T are managing a large project on multiple tech stacks for us, they are always available and able to assist in all matters. Both making the integration processes between all systems much more manageable! Review collected by and hosted on G2.com.

Not much to discuss on this. HAppy still using the program Review collected by and hosted on G2.com.