# Brightpearl Reviews **Vendor:** Sage Software **Category:** [ERP Systems](https://www.g2.com/categories/erp-systems) **Average Rating:** 4.5/5.0 **Total Reviews:** 94 ## About Brightpearl Brightpearl is a Retail Operations Platform. Tightly integrated to all of your sales channels, Brightpearl connects your sales orders, fulfillment, inventory management, accounting, reporting and planning, warehouse management, replenishment and more. Designed specifically for retail business models, Brightpearl is built to reliably handle peak trading, integrates with the full retail tech ecosystem, is omnichannel-native, is the system of record for key trading data, provides real-time trading insights and is automated so you can stay in control and manage by exception. ## Brightpearl Pros & Cons **What users like:** - Users appreciate the **real-time inventory tracking** of Brightpearl, ensuring accuracy and efficiency in operations. (10 reviews) - Users value the **efficiency of order management** in Brightpearl, enhancing operations and supporting business growth seamlessly. (8 reviews) - Users value Brightpearl for its **efficiency** in managing orders, inventory, and reporting, greatly simplifying business operations. (7 reviews) - Users find Brightpearl’s **ease of use** invaluable, making business management and staff training seamless and efficient. (6 reviews) - Users value the **seamless integrations** with multiple sales channels, enhancing efficiency and centralizing operations easily. (5 reviews) - Users benefit from the **seamless integration** of Brightpearl, efficiently managing multiple channels and operations effortlessly. (5 reviews) - Customer Support (4 reviews) - Integration Ease (4 reviews) - Reporting Efficiency (4 reviews) - Automation (3 reviews) **What users dislike:** - Users note the **missing features** in Brightpearl, particularly regarding reporting and export options that need enhancements. (7 reviews) - Users note that Brightpearl is **expensive** , often leading to disappointment due to unmet expectations and extra costs. (4 reviews) - Users find the **reporting features inadequate** , leading to frustration and additional costs for necessary functionalities. (3 reviews) - Users express frustration with **system limitations** in Brightpearl, citing outdated features and inaccurate promises from the sales team. (3 reviews) - Users face **integration issues** with Brightpearl, leading to reliance on third-party apps and custom solutions for advanced features. (2 reviews) - Users find Brightpearl's **limited functionality** frustrating, with key features often misrepresented or unavailable during implementation. (2 reviews) - Poor Customer Support (2 reviews) - Poor Support (2 reviews) - Reporting Limitations (2 reviews) - Users report **slow performance** and delays, hindering effective use and impacting overall system reliability. (2 reviews) ## Brightpearl Reviews ### 1. Centralizes Order Management Seamlessly **Rating:** 4.0/5.0 stars **Reviewed by:** Harvey F. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2026 **What do you like best about Brightpearl?** I find Brightpearl to be really quick for getting an overview of orders, which is really helpful. There's some good dashboard features that make data visible the moment you log in. The API is really extensible, making it easy for us to poll data and do additional manipulation that isn't necessarily possible directly on the platform. There's also a great deal of automation that we can do, especially around how orders are routed to different warehouses and stock is allocated. Being able to use the API for routing orders effectively has taken a lot of manual work out of the equation for our team, and the system's ability to centralize data from multiple sources like Shopify, Amazon, and Etsy is a big plus. **What do you dislike about Brightpearl?** There's two things I think that could be improved. One is there are a few pieces within the API that aren't available. Being able to manipulate delivery addresses on orders isn't a feature you can currently do via the API. With Shopify adding order edit features recently, it would be helpful to match those in Brightpearl. I know it's possible because the order edit feature works with Brightpearl for address adjustments, but that feature is unavailable on the API. The other is automation around purchase orders. There's automation for sales orders, but none for purchase orders. This means we have to run some processes manually that we would like to automate. **What problems is Brightpearl solving and how is that benefiting you?** I use Brightpearl to centralize our order management from multiple Shopify stores and platforms like Amazon and Etsy, ensuring consistent data output and streamlined processes. The API allows effective order routing and automation, reducing manual tasks, and the dashboards provide quick order overviews. ### 2. Overpromised, Underdelivered, and No Accountability **Rating:** 0.0/5.0 stars **Reviewed by:** Robert B. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2025 **What do you like best about Brightpearl?** The sales presentation made the software seem capable and comprehensive. In practice, most of what was shown didn’t work as promised. **What do you dislike about Brightpearl?** Our experience with Brightpearl has been deeply disappointing and frustrating. We were sold on features that were either non-functional, misrepresented, or simply unavailable. We were never given a trial or hands-on demo before signing, so we had to rely entirely on what the sales team told us — which turned out to be inaccurate once we began implementation. Core features such as bulk pricing updates syncing to BigCommerce, Authorize.net payment integration, and accurate product syncing did not work as promised. Even basic system functions like pricing only updating when pressing “Tab” instead of “Enter,” and misleading price list messages that don’t actually work , point to poor design and incomplete capabilities. We were also told we needed to purchase Inventory Planner to get reporting features, only to later find that most of the reports we needed already existed within Brightpearl. This led to unnecessary extra costs and wasted time. After months of back and forth, countless support tickets, and repeated promises of fixes, Brightpearl ultimately refused to refund the unused portion of our prepaid subscription — even after admitting that key features we were sold on were not available. It’s clear now why they require full payment upfront, because once you’ve paid, there’s no recourse when the system doesn’t deliver on its promises. In our experience, Brightpearl overpromises and underdelivers. If you’re considering this platform, be extremely cautious. Get everything in writing, demand a full demo, and don’t pay upfront until you’re absolutely certain the software can do what they say it can. **What problems is Brightpearl solving and how is that benefiting you?** Brightpearl hasn’t solved any of the problems we were told it would. The integrations don’t function properly, and the promised features either don’t exist or don’t work, so we’ve had to revert to manual processes. ### 3. Robust Multichannel Solution That Drives Efficiency and Growth **Rating:** 4.5/5.0 stars **Reviewed by:** Nick P. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2025 **What do you like best about Brightpearl?** Brightpearl is a robust system that allows us to sell to multiple channels and links into our 3PL and accounting software. It gives us the security we need to manage our core business data and operations efficiently and certainly saves the team a lot of time. It also means we can grow the business without having to reinvent the basics each time we want to take a step forward. **What do you dislike about Brightpearl?** Brightpearl is a big beast of a system. That is a good thing overall but it does mean there are parts of it we will never use and the CRM system is not as strong as options that are out there. It was certainly a big decision to adopt it and took a while for the team to really know how to use it properly and it is not cheap but for what it can do for your business it still represents value for money. **What problems is Brightpearl solving and how is that benefiting you?** It means we can intergrate everything we buy and sell into multiple channels and our warehouse system, so that stock, orders and inventory are tightly managed, and we know our profitability for each channel ### 4. Centralizes Operations, Needs Mobile Support **Rating:** 3.5/5.0 stars **Reviewed by:** Vicki E. | Deputy CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Brightpearl?** I like that I can choose the home page to be what I need it to be. The salespeople can use it as a calendar to remind them of what they need to chase for the day. I also find it helpful that senior managers can have it set to show the figures straight away, so they don't have to go and dig through reports. **What do you dislike about Brightpearl?** There's not an app or it's not mobile friendly. And that it errors out a lot. **What problems is Brightpearl solving and how is that benefiting you?** I find Brightpearl centralises operations and allows our sales team to process card payments efficiently. ### 5. Essential for Growth: Seamless Automation and Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2025 **What do you like best about Brightpearl?** Brightpearl has been a crucial part of our technology stack for several years, and we truly believe our recent growth would not have been possible without it. The implementation process was straightforward, and the team has consistently provided outstanding support, always responding quickly to our needs. The automation engine has proven invaluable for handling some of our more complex and specific requirements. The wide range of triggers, especially when used alongside Shopify Flow, has allowed us to respond quickly and process orders faster, eliminating the need for complicated order routing rules. Being able to monitor daily orders and sales, as well as analyze the P&L directly within the ERP, has greatly improved our ability to make effective decisions for the day-to-day operations of our business. **What do you dislike about Brightpearl?** The reporting features could use some improvement, and the ability to export specific sections could also be enhanced. **What problems is Brightpearl solving and how is that benefiting you?** The platform offers the capability to manage multiple sales channels, as well as handle integrations efficiently. Single source of truth and having a system that just works as it says it does ### 6. Flexible Automation & API with Strong Reporting and Multi-Channel Management **Rating:** 5.0/5.0 stars **Reviewed by:** Robert W. | Head of eCommerce, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Brightpearl?** flexibility of the Automation and API, reporting. multi channel management. **What do you dislike about Brightpearl?** the API is delivberately restrictive preventing pulling reports of back orders. **What problems is Brightpearl solving and how is that benefiting you?** Generally very good but I am mindful of the aquisition from SAGE could change things. ### 7. Mike H and Zoe T at Brightpearl are doing great work! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Furniture | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Brightpearl?** Mike H and Zoe T are managing a large project on multiple tech stacks for us, they are always available and able to assist in all matters. Both making the integration processes between all systems much more manageable! **What do you dislike about Brightpearl?** Not much to discuss on this. HAppy still using the program **What problems is Brightpearl solving and how is that benefiting you?** Helping manage inventory alongside a WMS. ### 8. Streamlines Business Operations, Yet Requires Updates **Rating:** 4.0/5.0 stars **Reviewed by:** Alice P. **Reviewed Date:** December 11, 2025 **What do you like best about Brightpearl?** Pineapple Island use Brightpearl to streamline our business, specifically for stock management across all website channels, and it successfully solves stock issues by keeping everything in one place. We find it easy to use and easy to understand for new staff. The initial setup was easy, and we received comprehensive training throughout, which was very helpful. **What do you dislike about Brightpearl?** Some parts of the system are outdated and there are restrictions in the amount of products you can add to a single order. **What problems is Brightpearl solving and how is that benefiting you?** We use Brightpearl to streamline our business and manage stock across all website channels, solving stock issues and keeping everything in one place. ### 9. Brightpearl **Rating:** 3.5/5.0 stars **Reviewed by:** Isobel S. | Business and Data Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** September 05, 2025 **What do you like best about Brightpearl?** The flexibility to customise the system to suit our needs through different custom fields and filtered views. **What do you dislike about Brightpearl?** Automation is limited to sales order triggers only. Would be great if we could also set up automations relating to customers, purchases, credits, inventory etc. **What problems is Brightpearl solving and how is that benefiting you?** Before Brightpearl, we were using disconnected systems, manual workflows, and endless spreadsheets. This made it challenging — and time-consuming — to get accurate data for reporting. Since implementing Brightpearl, we’ve been able to streamline and automate key processes and improve accuracy. Having a complete audit trail of every transaction has also given us greater visibility and confidence in our operations. ### 10. Dependable Solution That Streamlines Operations and Drives Growth **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2025 **What do you like best about Brightpearl?** Brightpearl by Sage has proven to be a dependable solution for handling our daily operations. It streamlines the management of inventory, orders, and accounting, allowing us to save time and minimize manual tasks. **What do you dislike about Brightpearl?** It requires some initial setup to ensure everything is properly aligned, but once that's done, it offers clear visibility across our business and helps support our continued growth. **What problems is Brightpearl solving and how is that benefiting you?** This is a dependable solution for managing our daily operations. It simplifies the handling of inventory, orders, and accounting, making our workflow much more efficient. ### 11. Lots of Optional Apps to Expand Functionality **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2026 **What do you like best about Brightpearl?** Lots of optional apps to increase functionality **What do you dislike about Brightpearl?** Doesnt cope well with manufacturing options **What problems is Brightpearl solving and how is that benefiting you?** Multichannel retail and stock control ### 12. Helped us to grow from SME to Enterprise level Business **Rating:** 5.0/5.0 stars **Reviewed by:** Gary M. | Chief Marketing Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2025 **What do you like best about Brightpearl?** Brightpearl offers a strong all-in-one platform for inventory, order, and customer management, which helps us streamline operations across sales channels. The real-time syncing between inventory and orders is especially helpful for avoiding overselling and managing pre-orders effectively. The reporting tools also give us a clear view of performance across the business, and the system integrates well with our ecommerce platforms. **What do you dislike about Brightpearl?** Some workflows (like handling returns or splitting orders) require automation to be setup, which in itself is easy to do if you understand the rule setup process. We’ve experienced occasional delays in syncing with third-party platforms, which has impacted customer communications, however, it's more than likely this was the Ecom Platform we are led to believe. **What problems is Brightpearl solving and how is that benefiting you?** Complex order management, big & bulky freight, logistical challenges and integration to tech stack systems. ### 13. Business decisions run much smoother **Rating:** 5.0/5.0 stars **Reviewed by:** Margarita R. | Supply Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2025 **What do you like best about Brightpearl?** Brightpearl has really simplified how we manage our business. Everything — from orders and inventory to shipping and reporting — is all in one place, and it saves us so much time. I especially like how it syncs in real time with our sales channels, so we don’t worry about overselling. The reporting is clear and helps us quickly see how the business is doing. **What do you dislike about Brightpearl?** The setup took a bit of effort at first, and sometimes it feels like there could be more integrations available. But once everything was running, it’s been very reliable. **What problems is Brightpearl solving and how is that benefiting you?** Brightpearl has helped us overcome challenges with complex order management and inventory accuracy. We’ve eliminated overselling issues and reduced costly stockouts. The platform has also simplified warehouse operations, improved order fulfillment speed, and enhanced customer communication. ### 14. Solid operational platform, but showing its age. **Rating:** 4.0/5.0 stars **Reviewed by:** Rodrigo S. | Head of Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2025 **What do you like best about Brightpearl?** The implementation support was fantastic — the onboarding team was responsive and made setup seamless. Once running, Brightpearl does a great job of centralising operations, including inventory, order management, and accounting. A big plus for us is the ability to add and manage multiple sales channels within a single account, making it easy to scale across different stores or regions without adding system complexity. **What do you dislike about Brightpearl?** The platform feels dated, and it’s clear that product innovation has slowed — updates are infrequent, and several limitations still exist. For example, landed cost data isn’t accessible, which blocks proper forecasting with tools like Inventory Planner. The order edit feature introduces accounting issues, as changes don’t create proper audit trails or sales credits. On top of that, if you need more advanced features, you're often forced to pay for third-party apps or build custom integrations(like better product creating integration from Shopify to Bright Pearl). Occasional bugs and slowdowns slightly reduce system reliability. **What problems is Brightpearl solving and how is that benefiting you?** Brightpearl helps us centralise and automate key retail operations — from order management and inventory tracking to accounting and integrations with our sales channels and 3PL partners. ### 15. Essential Software for Scaling Our Business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2025 **What do you like best about Brightpearl?** Brightpearl has been a transformative asset for our business operations. Its robust automation tools have significantly streamlined our workflows, from order processing to inventory management, allowing us to focus more on growth and customer satisfaction. The intuitive interface and seamless integration with platforms like Shopify have made multichannel selling effortless The real-time inventory tracking across multiple warehouses ensures accuracy and efficiency, reducing errors and saving valuable time . Additionally, the comprehensive reporting features provide insightful analytics that aid in strategic decision-making **What do you dislike about Brightpearl?** Not a "dislike" but we learned during the process, the importance of clearly understanding the roles of Brightpearl’s support team versus the development partner handling our 3PL integration. Brightpearl outsources this part, so aligning expectations early on is key. That said, both teams were responsive and helpful, and once we got clarity, everything moved smoothly. It didn’t affect our overall experience—just something to keep in mind for others going through a similar setup. **What problems is Brightpearl solving and how is that benefiting you?** The automation has reduced time spent on repetitive tasks, while the inventory accuracy across multiple locations has helped us avoid stockouts and overselling. We're also able to fulfill orders faster and more reliably, which has led to a better customer experience and increased scalability for our business ### 16. Simple to use, intuitive software **Rating:** 5.0/5.0 stars **Reviewed by:** Stephen W. | Founder & CFO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2025 **What do you like best about Brightpearl?** Its easy to use with all information is in one place whether it be products/inventory, sales order status, financial & sales reports, customers/suppliers, support tickets etc. I find this particularly helpful when travelling as I can, in a couple of clicks, check on the status of the business. I rarely go into our Shopify account as the integration is so good. After 11 years with Brightpearl, I can't imagine being without it. **What do you dislike about Brightpearl?** There are just 2 niggles I have concerning dates when running reports. The first is that it defaults to the year 2000. Then you can only select as far as 2020 and another screen is required to select 2025. Why doesn't it default to the current year and those wanting previous years can select those! I do wish there was a preset for 7-days Mon to Sun (maybe by week number). I would think this so helpful in retail. **What problems is Brightpearl solving and how is that benefiting you?** The integration with Shopify is excellent so all staff are fully focussed on Brightpearl for their information. This negates the need for several different systems. ### 17. The ultimate solution **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew S. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2025 **What do you like best about Brightpearl?** The interface is miles better than the competition which makes training new staff a breeze and making sense of complex situation far easier than I have found form alternative platforms. **What do you dislike about Brightpearl?** The lack of pricing transparency. It would be nice if they published something. **What problems is Brightpearl solving and how is that benefiting you?** Managing complex order processes from numerous sales channels. ### 18. Our experience of Brightpearl **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin M. | Operations Director, Retail, Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2016 **What do you like best about Brightpearl?** We are a multi channel retailer and Brightpearl has streamlined our operations and made us much more efficient. It gives us a seemless integration for our Amazon. eBay and BigCommerce website and also handles our accounting. We made a move from a combination of softwares and it was definitly the right move for us. Stock control and automations have also helped speed up working times and free up resources we can use elsewhere. **What do you dislike about Brightpearl?** I would like a more powerful template editor and a Etsy connector included in the package. **Recommendations to others considering Brightpearl:** We had some issues with what was prmised by our sales guy and what we received, they were eventually sorted after A LOT of discussions and some money on our part, it was worth it in the end. However I would make sure you get in writing what they promise it can do. But it is a great piece of software and we rarely need to use the support now. **What problems is Brightpearl solving and how is that benefiting you?** Has drastically reduced admin hours in order processing and fulfillment. Handles all our accounting and is a part of our e-marketing solution. Stock management. ### 19. Outstanding Support and Effective Business Software with No Drawbacks **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2025 **What do you like best about Brightpearl?** It's a brilliant piece of software that supports our business effectively. The technical support team is absolutely outstanding, their phone support is available immediately, and they are always ready to assist with any issues **What do you dislike about Brightpearl?** I have not found anything I dislike about Brightpearl. **What problems is Brightpearl solving and how is that benefiting you?** The full running of our business. Brightpearl make running the business very smooth with their brilliant piece of software. ### 20. An easy to use system that makes my operation easy! **Rating:** 4.5/5.0 stars **Reviewed by:** Ryan M. | Customer Experience & Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2025 **What do you like best about Brightpearl?** It works amazingly well with Shopify and Shiptheory, which means I never have to worry about my customers' orders going out the door. **What do you dislike about Brightpearl?** It can sometimes be difficult to navaigate where you want to be, but customer support are always there to guide you. **What problems is Brightpearl solving and how is that benefiting you?** It makes managing our inventory & customer orders a breeze. ### 21. Scaling Opportunities **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2025 **What do you like best about Brightpearl?** Has given us the ability to scale up warehouse operations. Going from no inventory management to Brightpearl was a game changer for us. **What do you dislike about Brightpearl?** Brightpearl interface can be quite clunky at times. **What problems is Brightpearl solving and how is that benefiting you?** Before getting BP we had no inventory management system, we were completely blind on what stock we had. ### 22. Highly Recommend!! **Rating:** 5.0/5.0 stars **Reviewed by:** Tom H. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2025 **What do you like best about Brightpearl?** TrailerTek has been a BrightPearl customer for almost five years, and we've consistently received excellent support from their team. The platform has helped us streamline many of our processes, enabling us to focus on growing the business. I highly recommend BrightPearl to any business looking to streamline operations and scale efficiently. **What do you dislike about Brightpearl?** The only drawback is the premium price. However, we've tried several more affordable platforms in the past, and they were not as user-friendly and lacked the scalability needed to grow our business. **What problems is Brightpearl solving and how is that benefiting you?** BrightPearl has resolved many of our challenges, from POS to goods-out processes ### 23. Great tool with multiple options **Rating:** 5.0/5.0 stars **Reviewed by:** Anuj S. | Manager, Wholesale, Small-Business (50 or fewer emp.) **Reviewed Date:** December 24, 2024 **What do you like best about Brightpearl?** There are so many options to check the orders **What do you dislike about Brightpearl?** Sometimes it takes longer than 30 minutes to update the orders from Amazon and eBay and stock **What problems is Brightpearl solving and how is that benefiting you?** It helps to organize the customer orders, purchase orders, credit and stock ### 24. Brightpearl is a fantastic software for retail businesses that want to streamline their operations **Rating:** 3.5/5.0 stars **Reviewed by:** Dave R. | Systems Administrator, Retail, Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2023 **What do you like best about Brightpearl?** Brightpearl is a fantastic software for retail businesses that want to streamline their operations and grow their sales. I have been using Brightpearl for over 6 years and I am very impressed by its features and performance. Brightpearl integrates with all the platforms and channels that I use, such as Amazon, eBay, and more. It syncs my inventory, orders, customers, and accounting data in real-time, so I always have an accurate and up-to-date view of my business. **What do you dislike about Brightpearl?** It can occasionally have some bugs and glitches that affect the performance and functionality. **What problems is Brightpearl solving and how is that benefiting you?** Brightpearl automates many of the tedious and time-consuming tasks that used to take me hours every day, such as order fulfillment, invoicing, purchasing, and reporting. Brightpearl has helped me save a lot of time and money, and improve my customer satisfaction and loyalty. **Official Response from Sage Retail:** > Hi there Dave, Thank you so much for taking the time out to review us, we love hearing feedback from our customers! That's it exactly - that's what we're about and it's fantastic to hear that Brightpearl has fitted so well into your tech stack by increasing your sales, saving you time, money, and nurturing that all important customer loyalty and satisfaction! Just great to hear! Thanks again, Tom (Brightpearl by Sage) ### 25. Life Changing **Rating:** 5.0/5.0 stars **Reviewed by:** Austin H. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2023 **What do you like best about Brightpearl?** Automations, The capablitly to automate anything and everything you want is amazing makes our lifes so easy **What do you dislike about Brightpearl?** The API bootleneck. It would be nice if Brightpearl had the capiblity to have more API connections **What problems is Brightpearl solving and how is that benefiting you?** Everything to Stock and to how the warehouse runs, we heavily rely on Brightpearl to do this for us. It saves so much time having to do anything manualy and is so easy to use no matter what area of the business your in **Official Response from Sage Retail:** > Hi there Austin, Thank you so much for taking the time out to review us, we really appreciate it! It's great to hear that incorporating Brightpearl into your tech stack has had such a huge impact on your business through our retail automation! So fantastic to hear! I'm sorry to hear about your API issues though, we have lots of support options available to ensure this doesn't happen so please reach out to your success team who can look into this and find the right one to get your API calls flowing through seamlessly. Thank you again, Tom (Brightpearl by Sage) ### 26. Filter outs data **Rating:** 5.0/5.0 stars **Reviewed by:** Tanmeet K. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2023 **What do you like best about Brightpearl?** 2. Inventory Planner is a great tool for integrating various marketplaces such as Amazon and Walmart. It also makes it easy for us to bundle various categories by providing them tags which makes it easy to filter out data even before downloading it. It reduces the hassle of dealing with a huge amount of data in an excel file later by filtering out everything in the Inventory Planner itself. We love this software as it’s very easy to use and user-friendly. **What do you dislike about Brightpearl?** It takes little bit of time to understand the software but once it's done it's easier to use **What problems is Brightpearl solving and how is that benefiting you?** 2. Inventory Planner is a great tool for integrating various marketplaces such as Amazon and Walmart. It also makes it easy for us to bundle various categories by providing them tags which makes it easy to filter out data even before downloading it. **Official Response from Sage Retail:** > Hi there Tanmeet, Thank you so much for taking out the time to review our sister product and forecasting app, Inventory Planner, we really appreciate it! It's great to hear about how well you've been able to integrate your marketplaces and organize your data so well, not to mention the huge time savings and accuracy improvements you're seeing, it's wonderful to hear! Thank you again, Tom (Brightpearl by Sage) ### 27. We couldn't manage our business without Brightpearl **Rating:** 5.0/5.0 stars **Reviewed by:** Abigail A. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2023 **What do you like best about Brightpearl?** We are a 2 person operations team managing a multi-thousand SKU catalog. Brightpearl is our centralized source of truth when it comes to inventory and our catalog and integrates directly with our sales channels. We have entirely automated our Order Management process as well. From the time an order is placed, through fulfillment and automation, we don't have a single touch point that requires manual intervention. Ordering new product also takes us 5 minutes now that we have a standardized PO template and process in Brightpearl. **What do you dislike about Brightpearl?** Almost every integration we set up we had to have custom developed. We're used to the Shopify integration model at this point and prefer tech platforms with 1-2 click bespoke integrations that you can then customize to match your business. Brightpearl is an investment to set up properly in terms of time and resources for this reason, but it is ultimately worth it. **What problems is Brightpearl solving and how is that benefiting you?** Brightpearl has reduced almost all manual data entry for us which has significantly cut down on the resources required to manage our brand and has reduced any opportunity for error. **Official Response from Sage Retail:** > Hi there Abigail, Thank you very much for sparing the time to review us, we love hearing from our customers! It's amazing to hear that Brightpearl has fully automated your thousands of SKUs, as a team of two I can definitely see why this is necessary! From single order touch-points to simplifying purchases too, it's wonderful to hear that Brightpearl is a great fit for you, On your comment on custom development, while our integrations do allow out of the box 'plug and play' ability, we also allow our customers to tweak and customize how they work for them as we appreciate that not one size fits all. I'm glad to hear you have been able to find the perfect customization for you! Thank you again, Tom (Brightpearl by Sage) ### 28. How did we manage our stock before Brightpearl??? **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew C. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2023 **What do you like best about Brightpearl?** We've been with Brightpearl (BP) for many years. Before BP we knew our stock very well, but being with BP took us to a whole new level. Having very accurate stock levels, as well as much more efficient ordering, leads to being able to offer a better customer service experience and helps boost turnover. Joining BP was one of the best business decisions I ever made. **What do you dislike about Brightpearl?** Nothing negative springs to mind. Please do not go down the route of automating support. It is great to be able to actually speak to someone on the very rare occasions that one needs help. **What problems is Brightpearl solving and how is that benefiting you?** Stock control is now absolutely accurate. Our ordering process is therefore more efficient. This leads to us offering a better customer experience, as our stock holding is vastly improved. **Official Response from Sage Retail:** > Hi there Andrew, Thank you so much for sparing the time to review us, we really appreciate the feedback! It's great to hear how well you've been able to stay on your inventory and order management since adopting Brightpearl and it's impact on your customer service and turnover is wonderful to learn too. We really appreciate you affirming that joining us was one of the best business decisions you ever made - we look forward to seeing you go from strength to strength in the years to come! Thank you again, Tom (Brightpearl by Sage) ### 29. Great ERP to run an ecommerce business **Rating:** 5.0/5.0 stars **Reviewed by:** Stanislav P. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2023 **What do you like best about Brightpearl?** I’ve been using Brightpearl ERP since the mid-2014 at my online store Alisa.ua. It’s a great SAAS ERP for e-commerce that literally changed everything about how we do things and significantly improved our processes. **What do you dislike about Brightpearl?** I'd like to see better CRM reporting. However, this can be achieved with 3rd party integrations. **What problems is Brightpearl solving and how is that benefiting you?** Brightpearl handles our order management, procurement, and accounting. It solved our issues with customer orders stuck unattended in some instances. Also, it greatly helps us to creat purchase orders for our 50+ suppliers. **Official Response from Sage Retail:** > Hi there Stanislav, Thank you so much for your review, we love hearing from our customers - especially those who have been with us for almost 10 years! It's great to hear that using Brightpearl has had such a huge positive impact on across your business, long may it continue, and likewise our partnership with you. Picking up on your comment about our CRM reporting, we'd love to understand more about it, so please let us know what aspects you'd like to see improved. Thank you again, Tom (Brightpearl by Sage) ### 30. Great system for order and shipment handling! **Rating:** 5.0/5.0 stars **Reviewed by:** Nick M. | eCommerce Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2023 **What do you like best about Brightpearl?** We use Brightpearl to handle our order and shipment process, and it does this very well. We use their Automation engine heavily to remove a lot of tasks that take humans a long time. We also had a really great Implementation Consultant Nicholas Woodley who made the transition to Brightpearl seamless and pain-free. **What do you dislike about Brightpearl?** There's not a lot to dislike. We primarily use the order and shipment management system, and it's very robust. **What problems is Brightpearl solving and how is that benefiting you?** Until Brightpearl implementation our order process was highly manual. It was eating up a ton of time by humans when it should have been done by computer. Now that Brightpearl handles all those tasks we can use humans to do things humans should do. It will allow us so scale our online operations easily and with very little extra work load. **Official Response from Sage Retail:** > Hi Nick, Thank you very much for your feedback, we love hearing from our customers! It's great to hear so well Brightpearl is meeting your needs, especially the automating of your ordering and shipping processes. It's also wonderful to read about your great implementation experience with Nicholas. It's so nice to hear and I'm sure will be really valuable for other e-commerce businesses evaluating us to read too. I'll be sure to pass your comments on to him. Thank you again, Tom (Brightpearl by Sage) ### 31. NOT JUST E COMMERCE **Rating:** 5.0/5.0 stars **Reviewed by:** Terry D. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2023 **What do you like best about Brightpearl?** The work flow makes perfect sense with clone sales orders from purchase orders. We have built 2 connecting API'S that work seamlessly and have given us electronic pod's with our drivers. Worth pointing out - we do not sell via any e commerce or website, we are direct distributor to end user companies, I have been in this industry for 40 years and BP works very very well in our space. **What do you dislike about Brightpearl?** I would like BP to eventually adopt the Sage financials, obviously with no additional cost would be ideal. **What problems is Brightpearl solving and how is that benefiting you?** We had created alot of miscx products, which we no longer do and BP advised how to cleanse. **Official Response from Sage Retail:** > Hi there Terry, It's great to hear that through our open API you've been able to custom-fit Brightpearl to your needs. We designed it just to fit bespoke use cases like yours so it's great to hear that you've tailor-made it to your needs. On the subject of Sage financials, we have launched our Sage Intacct connector in the US, stay tuned for news on the UK! Thank you again, Tom (Brightpearl by Sage) ### 32. Perfect Omnichannel Management System **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2022 **What do you like best about Brightpearl?** The easy ability to set up integrations with key channels easily such as Amazon and Shopify. We manage multiple channels and having a single platform to review all customer orders and transactions is a great resource. Of course, this is also great for inventory management. **What do you dislike about Brightpearl?** The platform can get quite messy and having integrations with a lot of channels means things can get complicated as not everything is set up the same way. This can be down to the way it is set up on the user end however and perhaps increased knowledge for complex setups would be good! **Recommendations to others considering Brightpearl:** Ensure you have an in-depth understanding of how Brightpearl is integrated and works with all of your channels. **What problems is Brightpearl solving and how is that benefiting you?** Managing multiple channels at once, having a central place for managing customer orders, and maintaining accurate control of inventory movements and stock levels as we sell in different markets across different channels. **Official Response from Sage Retail:** > Hi there, Thank you so much for your review, we love hearing from our customers! I'm really pleased to hear that you found it so simple to set up your sales channels across all your markets on Brightpearl, and that you're finding order and inventory management easy too. Picking up on your point on all your channels feeling messy, we can definitely help you organize these - I can't see your details on here for us to follow-up with you directly, so please reach out to our support team and we'll get them organized for you. Thank you again, Tom (Brightpearl) ### 33. Great system for internet sellers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2022 **What do you like best about Brightpearl?** I have been using Brightpearl for the past 10 years which is a sign I am a very happy customer. We find it very user friendly, convenient for the entire team to access data and work on relevant processes and we like the fact it is totally integrated so no systems issues. **What do you dislike about Brightpearl?** I don't have any dislikes. I have some feature requests which I have shared with Brightpearl and they are working on including batch traceability. I also would love fractional units of measurement. **Recommendations to others considering Brightpearl:** This is a great system for other merchants who purchase finished goods and sell them multi channel **What problems is Brightpearl solving and how is that benefiting you?** It is our central ERP system so it solves a lot of problems for us. It helps us be more agile and reduce order processing costs and time, keep track of stock and customers and see our financial position. **Official Response from Sage Retail:** > Hi there, Thank you so much for your review, we really appreciate it - especially from one of customers who has been with us for so long! It's great to hear that you're so happy using Brightpearl and how user friendly, convenient, and how well it integrates with all your systems. We appreciate your feature requests too - we're reviewing those as I type! :) Thank you again, here's to another 10 years! Tom (Brightpearl) ### 34. New BrightPearl User **Rating:** 3.5/5.0 stars **Reviewed by:** Nadia I. | Product Lifecycle Management Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2022 **What do you like best about Brightpearl?** I like that we can make mass updates to product management by spreadsheet. This feature gives our company the flexibility to quickly update large amounts of data. **What do you dislike about Brightpearl?** The downside to using BrightPearl is not having the ability to export complete products lists. For example, season, supplier, category, and subcategory are items that don't export into the product list report. I have to filter and export multiple reports and merge to get a complete picture. **Recommendations to others considering Brightpearl:** If you consider getting BrightPearl, make sure you have a checklist of what you need this system to achieve. I don't think that our company is using the system's full capabilities. This recommendation is more from the planning side, than the systems side. **What problems is Brightpearl solving and how is that benefiting you?** BrightPearl is helping us track production styles for inventory and purchasing purposes. Tracking this information here gives us the ability to tie accounting information to that style. **Official Response from Sage Retail:** > Hi Nadia, Thank you so much for taking the time out to review us, we love hearing from our customers! It's great that you're getting on so well with tracking your product styles to benefit your purchasing and accounting teams. On the extra steps regarding exporting of product lists you raise, this is really valuable feedback so thank you for raising it. I'll feed this back to our Product team as they will appreciate it too. In the interim, depending on the frequency and speed you need them, our Support team are able to create mass exports on-demand so please reach out to them if this would be of value. Thanks again for your review, and for being a Brightpearl customer! Tom (Brightpearl) ### 35. It Has Everything! **Rating:** 5.0/5.0 stars **Reviewed by:** Emily J. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2021 **What do you like best about Brightpearl?** Brightpearl can be as easy or complicated as you need it to be. It has every function to track your business flawlessly, some that we don't even necessarily use. **What do you dislike about Brightpearl?** At first, it was just getting to know the platform. With as many features that it offers, it's easy to make mistakes until you thoroughly undestand each step a single process may take. **Recommendations to others considering Brightpearl:** Take your time learning all features to be the most efficient using this platform. **What problems is Brightpearl solving and how is that benefiting you?** Brightpearl has helped us tremendously to keep track of products across all three platforms that we sell on. We can move inventory from warehouse to warehouse with ease. **Official Response from Sage Retail:** > Hi there Emily, Thank you so much for your review - it's fantastic to hear you're getting on so well with Brightpearl. Especially being able to keep on top of your inventory across your brands! Being built for retail, and retailers being so diverse in terms of their needs, our feature set is large. However that's why we put so much into our training so you're ready to hit the ground when you go live. From our fixed price implementation, expansive Help Centre documentation, and on-demand learning through our Brightpearl Training platform, it's important that we have you covered. Thank you again, Tom (Brightpearl) ### 36. Would recommend **Rating:** 5.0/5.0 stars **Reviewed by:** Nicki C. | Head of Products **Reviewed Date:** April 26, 2022 **What do you like best about Brightpearl?** Brightpearl is easy to use and has good functionality. **What do you dislike about Brightpearl?** The only downside I've found is revenue reporting on products sold both in bundles and individual items. Revenue received on bundled products is not attributed to the individual product components so there is manual work involved to get to the figures required. **What problems is Brightpearl solving and how is that benefiting you?** Sales are fulfilled to the warehouse very quickly with no additional intervention by customer services **Official Response from Sage Retail:** > Hi Nikki, Thank you so much for your review, we love receiving feedback from our customers! I'm really pleased you find Brightpearl easy to use and our functionality meets the majority of your business goals. It's particularly great to hear that you're fulfilling orders swiftly by actioning the exceptions rather than each order. On your comment on revenue reporting, have you raised this with your Success team or Brightpearl Support? I'll do this for you and get them to follow-up with you directly. Thank you again, Tom (Brightpearl) ### 37. Brightpearl are good. I would recommend them. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2022 **What do you like best about Brightpearl?** Speed, Accuracy, Automation, knowledgable Support **What do you dislike about Brightpearl?** Can be a bit temperamental the bigger the company gets **Recommendations to others considering Brightpearl:** none **What problems is Brightpearl solving and how is that benefiting you?** Order management, inventory management, Channel Management, **Official Response from Sage Retail:** > Hi there, Thank you very much for taking the time out to review us, we really appreciate it! It's fantastic to hear that Brightpearl is benefiting your business in so many ways, effectively managing and automating your orders, inventory, and channels. It's also great to hear that you rate the accuracy of your data on Brightpearl (so important!) and from you that our Support team know their stuff! I would be keen to drill down into your comment on you finding Brightpearl a bit temperamental as you grow. I'll ask your Success team to reach out to discuss with you. Thank you again, Tom (Brightpearl) ### 38. Brightpearl provides much needed tools and leverage to do better work. **Rating:** 5.0/5.0 stars **Reviewed by:** Ricky S. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2021 **What do you like best about Brightpearl?** As an e-commerce DTC brand, Brightpearl provides benefits throughout our organisation. We looked for a solution that could help us: manage inventory accurately and flexibly across multiple sales channels, service our customers and answer their queries with better oversight into different parts of the business, e.g., inventory allocation, order fulfillment, and fundamentally empower us through technology to grow our business more efficiently. Brightpearl provided a solution that beat any other provider on the market that we looked at and at a price point that we could live with. We also pay attention to where and how quickly Brightpearl is developing because that means an improving product, which allows us to achieve better outcomes in our own output over time. Brightpearl does the core things well and outsources the rest to providers who dedicate themselves to those solutions, such as connecting to shipping providers to create shipping labels or managing listings across multiple sales channels - that makes for a scalable solution. **What do you dislike about Brightpearl?** The UI is a bit overwhelming for new users however we've noticed they get used to it quickly and can navigate themselves well after a few days using it. There's not much to dislike about the solution Brightpearl provides, particularly when considering what are the alternatives available in the market. **What problems is Brightpearl solving and how is that benefiting you?** Like a lot of brands, we were thinking about how we can scale more efficiently. After implementing Brightpearl, adding a new employee and teaching them our systems is much more pain-free. Moreover, having accurate and timely information around orders and inventory along with a tool to leverage that information to, e.g., fulfil orders ready for shipment or create purchase orders means we can now spend that time saved on other activities. Another problem solved was how we could reduce information silos. With Brightpearl, any information on the tool can be made available to specific people. Our customer experience team, who deal with customers daily, can now serve customers in a fraction of the time and without asking anyone else, e.g., when some SKU will next be in stock or what the status of their order is. **Official Response from Sage Retail:** > Hi Ricky, Thank you very much for sparing the time to review us, really appreciated. It's great to hear about the huge impact that Brightpearl has had on your business! The benefits on the touchpoints you mention, running throughout your business, are core to what we're about - to allow you to grow through efficiency, so it's fantastic to hear your story of how it has - and does! It's great to hear about your pain-free onboarding for your new hires too - this is important to us so our variety of tools (online documentation, learning platform, and consultancy) have been developed to meet this need. I'm really pleased they're working for you. Thanks again for your review, and for being a Brightpearl customer! Tom (Brightpearl) ### 39. Brightpearl has transformed our business! **Rating:** 5.0/5.0 stars **Reviewed by:** Dave H. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2021 **What do you like best about Brightpearl?** Brightpearl allows us to control all of our stock, sales orders and purchases all in one place, whilst integrating seemlessly with multiple selling platforms and logostic providers. Our warehouse efficiency has increased as picking and packing is easier than ever and 'out of stock' problems are a thing of the past. We now have all of our purchase orders on the Brightpearl system and can schedule deliveries and book them in quickly and efficiently. **What do you dislike about Brightpearl?** Very occasionally there are sync issues between Brightpearl and Warewolf, the warehouse management system. **What problems is Brightpearl solving and how is that benefiting you?** We had no accurate way of knowing what was in our warehouse and where it was. Brightpearl now manages this with 99%+ accuracy. Our order processing process used to be manual. This is now automated through Brightpearl and the WMS. Our shipping of goods used to be manual with documents needing to be created. Brightpearl now takes care of this. Previous to Brightpearl, our reports were all manually created in excel. Now they are all in Brightpearl and give us a clear view of our companies key metrics. Our purchases used to be done manually using e-mails and excel. These are now managed by Brightpearl and deliveries are simple to process and book into the system. **Official Response from Sage Retail:** > Hi there Dave, Thank you so much for leaving us your review - it's really appreciated! It's wonderful to hear about the positive impact that Brightpearl has had on your operational efficiency. The improvements to your warehousing, shipping, and order processing are wonderful to hear too! Thank you for being a Brightpearl customer! Tom (Brightpearl) ### 40. Powerful, underpins our business **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2021 **What do you like best about Brightpearl?** The integrations with online sales platforms are excellent, they are extremely powerful, we’d be lost without this. Connecting our Google workspace email allows us to see emails by customer within Brightpearl. This allows any staff member to pick up customer queries irrespective of who was initially dealing with them, enabling a much more collaborative supportive ways of working that improves customer service. With everything accessible from one place it enables us to have an overview of the entire business, allowing us to make rapid decisions and focus on our customers. **What do you dislike about Brightpearl?** Reporting hasn’t evolved to the extent it could. The information is there, I usually end up exporting it and analysing elsewhere. The power of Brightpearl comes at a price, if you are small or are not planning to grow your business it may be too expensive, on the other hand if you have ambition and can use the sophisticated tools provided to there full extent, the sky’s the limit. **What problems is Brightpearl solving and how is that benefiting you?** We want to focus on our business, and avoid having to spend excessive amounts of time on making the supporting infrastructure work. Brightpearl provides exactly what we need, we can concentrate on value add activities that drive our business forward. Brightpearl takes care of all of the plumbing behind the scenes. We carefully planned our implementation, this has paid dividends, as once deployed our team finds it straightforward to use, it just works, it doesn’t get in the way. **Official Response from Sage Retail:** > Hi there, Thank you very much for your feedback. It's great to hear that Brightpearl is such an integral tool in your tech stack and that your team are fully enabled wherever they are to respond to your customers, I'm sure there's never been a time where that's more needed than where we are right now! On your feedback on our reporting, we're in the midst of a beta program for our next wave of reporting tools so that should be heading your way soon! It will be great to hear what you think after it's out and how well your need has been met. Thank you again, Tom (Brightpearl) ### 41. An incredibly versatile ERP system **Rating:** 5.0/5.0 stars **Reviewed by:** Alex S. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2021 **What do you like best about Brightpearl?** The Inventory Management as it has allowed us to effectively control our stock levels, simplify the process of goods-in/out, and distribute products on multiple eCommerce platforms. The ability to fulfill B2C and B2B orders quickly and efficiently is incredibly important, from taking the initial order all the way through to dispatch - the Inventory Management System and CRM side of the system combined achieves this. Overall, the platform does streamline all of our day-to-day activities (stock management, order fulfillment, book-keeping tasks, etc) allowing us to focus on tasks that lead to growth. **What do you dislike about Brightpearl?** Although the platform has plenty of modules already, a fully intergraded shipping system (however basic) included within the current package would complete Brightpearl's offering. Wordpress/WooCommerce integration is a must and should be introduced ASAP. **What problems is Brightpearl solving and how is that benefiting you?** None currently. Any support we have received over the years has been backed by quality customer service and the issue resolved quickly. **Official Response from Sage Retail:** > Hi Alex, Thank you so much for your review, it's so fantastic to hear your Brightpearl story; streamlining all your processes so you can grow. This is exactly what we're about here at Brightpearl so it's great to see the impact of that on your business. In terms of the shipping and Wordpress/WooCommerce integration, we'll reach out to you on this as we may have something on the way depending on what you're looking for. Thank you again, and also for being a great Brightpearl customer! Tom (Brightpearl) ### 42. Brightpearl has been key in helping us to scale our business over the last few years. **Rating:** 4.5/5.0 stars **Reviewed by:** Mark T. | Brand Director, Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2021 **What do you like best about Brightpearl?** Automation is key for any growing business. Brightpearl has automated so many of our processes from initially placing orders, managing multiple order streams, including wholesale and web orders, and helping us to manage cash flow through easy to to use reporting tools. **What do you dislike about Brightpearl?** Brightpearl are not the cheapest to work with, but they are still good value for money. The support they provide and ease of using the system make up for the price tag. **What problems is Brightpearl solving and how is that benefiting you?** Our business has dramatically changed from few customers with large orders, to many customers with smaller orders. At the same time growing substantially over the last few years bottom line. This would not have been possible without a system like Brightpearl to help manage the data. Brightpearl has ensured that systems are in place to manage ever-increasing complexity within our business. Management of cash within the business has also improved through clear reporting. By integrating Brightpearl with our websites and our third party warehouse system we've been able to seamlessly adapt and grow, whilst maintaining great customer service through on time delivery. **Official Response from Sage Retail:** > Hi Mark, Thank you very much for taking the time to review us, we love feedback from our customers, so thank you! It's fantastic to hear about the impact that our automation has had on your business. We agree with you - automation IS key - so we invest a lot of time and money bringing that to market and keeping it current and in line with what our customers need. It's also great to hear that as you've adapted your business model, we've been able to support that change and help your growth. Thank you again, Tom (Brightpearl) ### 43. Excellent for multichannel!! **Rating:** 5.0/5.0 stars **Reviewed by:** Ross M. | Scales manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2021 **What do you like best about Brightpearl?** Easy of use! Very capable system! Excellent service from Brightpearl staff!! 5* **What do you dislike about Brightpearl?** Not much to dislike, could benefit from more capability with exports of certain data but all in all, system is really flexible and capable **Recommendations to others considering Brightpearl:** Get your data in order before implementing the account. Watch support videos on YouTube to assist with your understanding of the product before the account is live. **What problems is Brightpearl solving and how is that benefiting you?** Excellent for multichannel retailers **Official Response from Sage Retail:** > Hi Ross, Thank you for taking the time out to review us, it's great to hear about your experience. Very capable system, and excellent service from our support team - we couldn't ask for much more from a review, thank you! Touching on your feedback on exporting data, we have a beta program in play regarding the next phase of reporting and data - reach out to your success team to find out more! Thanks again, Tom (Brightpearl) ### 44. Bright Pearl is the "all we need" software to handle all our everyday shipments and ecommerse orders **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2021 **What do you like best about Brightpearl?** Easy to use and give us full access to all customer data and all the data we have stored internally. It is also easy to collaborate across our different departments and helps us to have a more lean internal handling process. **What do you dislike about Brightpearl?** In Bright Pearl, we have all the data we need, but the dashboard functionality does not allow us to customize what we want. **What problems is Brightpearl solving and how is that benefiting you?** Bright Pearl gives us the possibility to handle all our shipments and e-commerce customers in a lean and productive way. We have all our customer and product data stored here, and it is easy for everyone involved to access the information they need. We are super happy with the system. **Official Response from Sage Retail:** > Hi there, Thank you for taking the time out to review us, we really appreciate it! It's great to hear that as Brightpearl as your single source of truth, you can collaborate so well and use the data to drive your goals. To respond to your point about customisation, we're always keen to hear feedback about our reporting capabilities so if you haven't yet, please let your Success team know about the specifics so they can feed that back. We also have a reporting survey open right now, so it would be great to get your insights into that. Overall it sounds like we're a great match for you which makes us very happy! Thanks again for your review, Tom (Brightpearl) ### 45. Brightpearl is a great platform **Rating:** 5.0/5.0 stars **Reviewed by:** Faisal A. | Senior Vice President, Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2021 **What do you like best about Brightpearl?** Brightpearl is interconnected and makes using an ERP/WMS a breeze. **What do you dislike about Brightpearl?** It can be more robustful in features, There are some areas of improvement. **Recommendations to others considering Brightpearl:** Its a great platform to have everything you need under one roof **What problems is Brightpearl solving and how is that benefiting you?** Having one system that manages everything, our previous system was divided into multiple platforms and resulted in ongoing issues. **Official Response from Sage Retail:** > Hi Faisal, Thank you very much for your review - we really appreciate the feedback! It's great to hear that we're streamlining your operations. It would be great to expand on the features which you feel are lacking, I'll get your Success team to reach out. Thank you again, Tom (Brightpearl) ### 46. Excellent CRM and WMS **Rating:** 5.0/5.0 stars **Reviewed by:** Gary F. | C, Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2021 **What do you like best about Brightpearl?** Great out of the box package, it does everything we need it to in terms of managing our customer and their orders. **What do you dislike about Brightpearl?** Quite a few useful features that you would expect to be included in the price are not, they are add-ons (automation, shipping integrations, bulk emailing etc) **What problems is Brightpearl solving and how is that benefiting you?** The ability to keep on top of when customer contact is needed easily. **Official Response from Sage Retail:** > Hi Gary, Thank you so much for your review. It's great to hear that Brightpearl is meeting your needs so well, especially with managing your orders and customer service. On your comment regarding add-ons, we acknowledged that our automation engine was too valuable and a necessity to be an optional addition, so it's now included it in our core subscriptions. For the majority of our third party shipping and marketing integrations, we also include the integrations in our core subscriptions too, however the service that we integrate into, often charge for use as we don't have control over their pricing. That should be your experience with us, but please let us know if any different. Thank you again, Tom (Brightpearl) ### 47. We're 8 years into our relationship with BP and very happy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2021 **What do you like best about Brightpearl?** They have an xcellent customer service team and we enjoy a good relationship with the technical team. Overall, high quality people who are impressive in their field. **What do you dislike about Brightpearl?** We would like to have more access to the data held within the system to allow for better stock and purchasing. In addition, we've found the costs of the platform have increased recently as a result of them moving to a new charging structure. We have not looked at alternatives as we are happy with the platform but our sense is that they are at the expensive end. **What problems is Brightpearl solving and how is that benefiting you?** Good integration between Magento and Brightpearl means that we use it for almost all our business analysis. We do not use the marketing functions and nor do we use the product information tools as we don't feel they are not extensive enough. **Official Response from Sage Retail:** > Hi there, Thank you for sparing the time to review us, we love hearing from our customers. It's great to hear that our integration between Brightpearl and Magento is serving you well and you have a great link to our teams. I'd like to understand more the limitations you're finding with our reporting and marketing functionality. It's possible you're using our entry level options which meet the needs of many of our customers, however if your looking for something a little more, we have alternatives available. I'll ask your Success team to reach out to you to find out more. Thank you again, Tom (Brightpearl) ### 48. Great system, reliable and efficient **Rating:** 4.5/5.0 stars **Reviewed by:** Tom H. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2021 **What do you like best about Brightpearl?** Having used Brightpearl for the last five years, it has seamlessly allowed us to run the business without any problems at all. Having the reassurance that the system is constantly improved and any potential issues sorted before they arise allows us the confidence to focus on driving our business forward. **What do you dislike about Brightpearl?** I dont have any issues that I dislike about the system. **What problems is Brightpearl solving and how is that benefiting you?** It allows us to focus on growing sales while knowing the reliability is there for us in the backend system. **Official Response from Sage Retail:** > Hi Tom, Thank you very much for your review, we love hearing from our customers - especially ones that have been with us year after year! It's great to hear how well you've been able to drive forward with Brightpearl being so reliably supported equally by our platform and teams. Fantastic to hear! Thank you again, Tom (Brightpearl) ### 49. Fantastic! **Rating:** 5.0/5.0 stars **Reviewed by:** Harrison W. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2021 **What do you like best about Brightpearl?** Very clear and easy to use and a great price. Saves my company a lot of time and money! **What do you dislike about Brightpearl?** Sending email campaigns to customers is a little outdated and clunky to use compared to something like mailgun or mail chimp. **What problems is Brightpearl solving and how is that benefiting you?** Keeping good and easy track of warehouse stock means we can see what stock needs replenishing. **Official Response from Sage Retail:** > Hi Harrison, Thank you very much for your review! It's great that you're saving so much time and money with our platform. Just picking up on the point on email campaigns - our in-platform marketing tools are intended as an entry level offering. However it sounds like you're looking for something a little more, in which case take a look at our integrations to Mailchimp, dotdigital and more - https://www.brightpearl.com/integrations/marketing. I'll ask your Success team to reach out to see if one of these would be helpful. Thanks again, Tom (Brightpearl) ### 50. An excellent platform that we have not questioned staying with for 10years **Rating:** 5.0/5.0 stars **Reviewed by:** Will M. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2020 **What do you like best about Brightpearl?** Ease of running multiple sales channels, reporting and open API. Support is abnormally quick and useful as well. Bulk processing lots of orders and managing back orders and pre orders etc. We are all very familiar with Brightpearl now, but new staff always seem to get the hang of it quite quickly as well so i would say it is quite intuitive to ue. **What do you dislike about Brightpearl?** I think the CRM capabilities could be beefed up a bit more than they are. **What problems is Brightpearl solving and how is that benefiting you?** The need to run multiple, individually branded webstores alongside multi brand stores and a wholesale channel all pulling from one central warehouse. With Brightpearl, once the websites are set up and configured, it is easy. The labour hours we have saved over 10 years compared to what would have been the traditional multi platform set up is incalculable. **Official Response from Sage Retail:** > Hi Will, Happy 10 year Brightpearl Anniversary! Your feedback is wonderful to hear. Thank you for continuing to be a Brightpearl customer. Tom (Brightpearl) ## Brightpearl Discussions - [Is Brightpearl accounting reliable, thorough and on par with dedicated accounting software.](https://www.g2.com/discussions/is-brightpearl-accounting-reliable-thorough-and-on-par-with-dedicated-accounting-software) - 1 comment, 1 upvote - [How well does Brightpearl work with Magento](https://www.g2.com/discussions/how-well-does-brightpearl-work-with-magento) - 1 comment, 1 upvote - [View Brightpearl pricing details and edition comparison](https://www.g2.com/products/brightpearl/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+08%3A32%3A08+-0500&secure%5Bsession_id%5D=66d8d491-0579-4e96-b921-7af9caa9261e&secure%5Btoken%5D=d26a1038e9cdb0991dd67e917460780c216def7aef4a2c5a2fcda4bf8bbb8691&format=llm_user) ## Brightpearl Integrations - [Descartes Peoplevox](https://www.g2.com/products/descartes-peoplevox/reviews) - [Inventory Planner by Sage](https://www.g2.com/products/inventory-planner-by-sage/reviews) - [Loop Returns](https://www.g2.com/products/loop-returns/reviews) - [Magento Open Source](https://www.g2.com/products/magento-open-source/reviews) - [OptimoRoute](https://www.g2.com/products/optimoroute/reviews) - [ShipStation](https://www.g2.com/products/shipstation/reviews) - [Shiptheory](https://www.g2.com/products/shiptheory/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) - [Shopify POS](https://www.g2.com/products/shopify-shopify-pos/reviews) - [Warewolf](https://www.g2.com/products/warewolf/reviews) - [WooCommerce](https://www.g2.com/products/woocommerce/reviews) ## Brightpearl Features **Accounting ** - Chart of Accounts - AP Automation - AR Automation - Journal Entries - Tags & Dimensions - Cash Management - Payment Batches - Payments Scheduling - Payment Settlements - Payment Methods **Accounting** - AP Automation - AR Automation - Audit Trail - Budgeting / Forecasting - Collections Automation - Financial Statements - Invoice Customization - Journal Entries - Monitor Cash Positions - Payment Processing - Recognition Rules - Reconciliations - Tags / Dimensions - Payments Scheduling - Payment Batches - Payment Settlements - Payment Methods **Inventory** - Inventory Tracking - Inventory Costing - Product Master - Inventory Forecasting - Integrations **Back Office** - Allocation - Asset Register - Lean Management - Organization Management - Purchase Orders - Requisition - Shift Scheduling - Sourcing **Warehousing** - Locations - Multi-Warehouse - Third-Party **Front Office** - ATP - Checkout Process - Configuration Rules - Contact & Account Management - Customer Portal - Product & Price List Management - Product Catalog - Promotions and Discounts - Quote & Order Management - Returns / Refunds - Territory & Quota Management - Tickets **Purchasing** - Demand - Purchase Orders - In Transit - Receiving **Integration** - Breadth of Partner Applications - Data Import and Export Tools - Integration APIs **Sales & Marketing** - Customer Master - ATP - Order History - Returns - Credit Limits - Pricing & Discounts **Logistics** - Centralized Inventory Database - In Transit - Inventory Forecasting - Inventory Pricing and Costing - Inventory Reporting - Inventory Tracking / Ordering - Picking Methods - Picking Planning - Receiving - Shipping Options **Assembly** - BOM - Disassembly **Platform** - Customization - Internationalization - Output Document Generation - Performance and Reliability - User, Role, and Access Management - Workflow Capability **Logistics ** - Picking & Packing - Packaging - Shipping - Routing - Tracking **Production** - BOM - Defects - Identify Demand - Manage Resources - MPS - MRP - Production Plans - Rework - Shop Floor - Waste - WIP **HR** - Workforce Management **Reporting & Analytics** - Custom Reporting - Dashboards - Integration **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - ERP Systems** - Decision Making **Agentic AI - Distribution ERP** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning ## Top Brightpearl Alternatives - [NetSuite](https://www.g2.com/products/netsuite/reviews) - 4.1/5.0 (4,597 reviews) - [Acumatica](https://www.g2.com/products/acumatica/reviews) - 4.4/5.0 (1,905 reviews) - [Odoo ERP](https://www.g2.com/products/odoo-odoo-erp/reviews) - 4.2/5.0 (308 reviews)