Brightpearl Reviews & Product Details

The sales presentation made the software seem capable and comprehensive. In practice, most of what was shown didn’t work as promised. Review collected by and hosted on G2.com.

Our experience with Brightpearl has been deeply disappointing and frustrating. We were sold on features that were either non-functional, misrepresented, or simply unavailable. We were never given a trial or hands-on demo before signing, so we had to rely entirely on what the sales team told us — which turned out to be inaccurate once we began implementation.

Core features such as bulk pricing updates syncing to BigCommerce, Authorize.net payment integration, and accurate product syncing did not work as promised. Even basic system functions like pricing only updating when pressing “Tab” instead of “Enter,” and misleading price list messages that don’t actually work , point to poor design and incomplete capabilities.

We were also told we needed to purchase Inventory Planner to get reporting features, only to later find that most of the reports we needed already existed within Brightpearl. This led to unnecessary extra costs and wasted time.

After months of back and forth, countless support tickets, and repeated promises of fixes, Brightpearl ultimately refused to refund the unused portion of our prepaid subscription — even after admitting that key features we were sold on were not available. It’s clear now why they require full payment upfront, because once you’ve paid, there’s no recourse when the system doesn’t deliver on its promises.

In our experience, Brightpearl overpromises and underdelivers. If you’re considering this platform, be extremely cautious. Get everything in writing, demand a full demo, and don’t pay upfront until you’re absolutely certain the software can do what they say it can. Review collected by and hosted on G2.com.

The flexibility to customise the system to suit our needs through different custom fields and filtered views. Review collected by and hosted on G2.com.

Automation is limited to sales order triggers only. Would be great if we could also set up automations relating to customers, purchases, credits, inventory etc. Review collected by and hosted on G2.com.

Brightpearl offers a strong all-in-one platform for inventory, order, and customer management, which helps us streamline operations across sales channels. The real-time syncing between inventory and orders is especially helpful for avoiding overselling and managing pre-orders effectively. The reporting tools also give us a clear view of performance across the business, and the system integrates well with our ecommerce platforms. Review collected by and hosted on G2.com.

Some workflows (like handling returns or splitting orders) require automation to be setup, which in itself is easy to do if you understand the rule setup process. We’ve experienced occasional delays in syncing with third-party platforms, which has impacted customer communications, however, it's more than likely this was the Ecom Platform we are led to believe. Review collected by and hosted on G2.com.

Brightpearl has really simplified how we manage our business. Everything — from orders and inventory to shipping and reporting — is all in one place, and it saves us so much time. I especially like how it syncs in real time with our sales channels, so we don’t worry about overselling. The reporting is clear and helps us quickly see how the business is doing. Review collected by and hosted on G2.com.

The setup took a bit of effort at first, and sometimes it feels like there could be more integrations available. But once everything was running, it’s been very reliable. Review collected by and hosted on G2.com.

The implementation support was fantastic — the onboarding team was responsive and made setup seamless. Once running, Brightpearl does a great job of centralising operations, including inventory, order management, and accounting.

A big plus for us is the ability to add and manage multiple sales channels within a single account, making it easy to scale across different stores or regions without adding system complexity. Review collected by and hosted on G2.com.

The platform feels dated, and it’s clear that product innovation has slowed — updates are infrequent, and several limitations still exist.

For example, landed cost data isn’t accessible, which blocks proper forecasting with tools like Inventory Planner. The order edit feature introduces accounting issues, as changes don’t create proper audit trails or sales credits.

On top of that, if you need more advanced features, you're often forced to pay for third-party apps or build custom integrations(like better product creating integration from Shopify to Bright Pearl). Occasional bugs and slowdowns slightly reduce system reliability. Review collected by and hosted on G2.com.

Brightpearl has been a transformative asset for our business operations. Its robust automation tools have significantly streamlined our workflows, from order processing to inventory management, allowing us to focus more on growth and customer satisfaction. The intuitive interface and seamless integration with platforms like Shopify have made multichannel selling effortless

The real-time inventory tracking across multiple warehouses ensures accuracy and efficiency, reducing errors and saving valuable time . Additionally, the comprehensive reporting features provide insightful analytics that aid in strategic decision-making Review collected by and hosted on G2.com.

Not a "dislike" but we learned during the process, the importance of clearly understanding the roles of Brightpearl’s support team versus the development partner handling our 3PL integration. Brightpearl outsources this part, so aligning expectations early on is key. That said, both teams were responsive and helpful, and once we got clarity, everything moved smoothly. It didn’t affect our overall experience—just something to keep in mind for others going through a similar setup. Review collected by and hosted on G2.com.

Its easy to use with all information is in one place whether it be products/inventory, sales order status, financial & sales reports, customers/suppliers, support tickets etc. I find this particularly helpful when travelling as I can, in a couple of clicks, check on the status of the business. I rarely go into our Shopify account as the integration is so good. After 11 years with Brightpearl, I can't imagine being without it. Review collected by and hosted on G2.com.

There are just 2 niggles I have concerning dates when running reports. The first is that it defaults to the year 2000. Then you can only select as far as 2020 and another screen is required to select 2025. Why doesn't it default to the current year and those wanting previous years can select those!

I do wish there was a preset for 7-days Mon to Sun (maybe by week number). I would think this so helpful in retail. Review collected by and hosted on G2.com.

The interface is miles better than the competition which makes training new staff a breeze and making sense of complex situation far easier than I have found form alternative platforms. Review collected by and hosted on G2.com.

The lack of pricing transparency. It would be nice if they published something. Review collected by and hosted on G2.com.

We are a multi channel retailer and Brightpearl has streamlined our operations and made us much more efficient. It gives us a seemless integration for our Amazon. eBay and BigCommerce website and also handles our accounting. We made a move from a combination of softwares and it was definitly the right move for us.

Stock control and automations have also helped speed up working times and free up resources we can use elsewhere. Review collected by and hosted on G2.com.

I would like a more powerful template editor and a Etsy connector included in the package. Review collected by and hosted on G2.com.

It's a brilliant piece of software that supports our business effectively. The technical support team is absolutely outstanding, their phone support is available immediately, and they are always ready to assist with any issues Review collected by and hosted on G2.com.

I have not found anything I dislike about Brightpearl. Review collected by and hosted on G2.com.