--- title: Brightpearl Reviews meta\_title: 'Brightpearl Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 95 reviews by the users' company size, role or industry to find out how Brightpearl works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 95 scale: '5' date\_modified: '2026-08-29' parent\_category: name: ERP url: https://www.g2.com/categories/erp --- # Brightpearl Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Brightpearl but has limited features. Are you part of the Brightpearl team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Brightpearl is a Retail Operations Platform. Tightly integrated to all of your sales channels, Brightpearl connects your sales orders, fulfillment, inventory management, accounting, reporting and planning, warehouse management, replenishment and more. Designed specifically for retail business models, Brightpearl is built to reliably handle peak trading, integrates with the full retail tech ecosystem, is omnichannel-native, is the system of record for key trading data, provides real-time trading insights and is automated so you can stay in control and manage by exception. * * * Seller [Sage Software](https://www.g2.com/sellers/sage-software-d61a780c-4fb3-4781-9519-baa772f5ea91) Discussions [Brightpearl Community](https://www.g2.com/products/brightpearl/discuss) Languages Supported English Solution Type All-in-One Overview by Sage Retail Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 16 months [ View More Pricing Information ](https://www.g2.com/products/brightpearl/pricing) ## Top-Rated Alternatives [ ![NetSuite](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "NetSuite") NetSuite 4.1/5(4,927) ](https://www.g2.com/products/oracle-netsuite/reviews) [ ![Acumatica](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Acumatica") Acumatica 4.4/5(2,021) ](https://www.g2.com/products/acumatica/reviews) [ ![Odoo ERP](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Odoo ERP") Odoo ERP 4.2/5(354) ](https://www.g2.com/products/odoo-odoo-erp/reviews) [ View All Alternatives ](https://www.g2.com/products/brightpearl/competitors/alternatives) ## User Insights Average based on 95 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## Brightpearl Integrations (9) What do users say about integrations? Integration information sourced from real user reviews. ![Verified User in Wholesale](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Wholesale") UW Verified User in Wholesale Small-Business (50 or fewer emp.) 8/28/2026 "Great Layout, Easy Bulk Stock Adds, and Helpful Support" 4/5 What do you like best about Brightpearl? Layout good. Bulk adding stock easy. Help section very useful. can have several tabs open at same time so you can be working on a few things at once Review collected by and hosted on G2.com. What do you dislike about Brightpearl? 'Company' section can be tricky when it comes to head office / branch placing order online. Doesn't always tally. • When a customer pays an amount but deducts something for a query – there is no where on the account for me to put this. • There are a lot of steps to printing an order. And then a lot of steps if there needs to be an amendment I think it is a little on the expensive side, especially given the cost increases every year! Review collected by and hosted on G2.com. What problems is Brightpearl solving and how is that benefiting you? We have a customer ordering portal on Big Commerce, and we use Brightpearl as our back office operating system on which it is based. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Harvey F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harvey F.") HF Harvey F. Mid-Market (51-1000 emp.) 3/12/2026 "Centralizes Order Management Seamlessly" 4/5 What do you like best about Brightpearl? I find Brightpearl to be really quick for getting an overview of orders, which is really helpful. There's some good dashboard features that make data visible the moment you log in. The API is really extensible, making it easy for us to poll data and do additional manipulation that isn't necessarily possible directly on the platform. There's also a great deal of automation that we can do, especially around how orders are routed to different warehouses and stock is allocated. Being able to use the API for routing orders effectively has taken a lot of manual work out of the equation for our team, and the system's ability to centralize data from multiple sources like Shopify, Amazon, and Etsy is a big plus. Review collected by and hosted on G2.com. What do you dislike about Brightpearl? There's two things I think that could be improved. One is there are a few pieces within the API that aren't available. Being able to manipulate delivery addresses on orders isn't a feature you can currently do via the API. With Shopify adding order edit features recently, it would be helpful to match those in Brightpearl. I know it's possible because the order edit feature works with Brightpearl for address adjustments, but that feature is unavailable on the API. The other is automation around purchase orders. There's automation for sales orders, but none for purchase orders. This means we have to run some processes manually that we would like to automate. Review collected by and hosted on G2.com. What problems is Brightpearl solving and how is that benefiting you? I use Brightpearl to centralize our order management from multiple Shopify stores and platforms like Amazon and Etsy, ensuring consistent data output and streamlined processes. The API allows effective order routing and automation, reducing manual tasks, and the dashboards provide quick order overviews. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Robert B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Robert B.") RB Robert B. Operations Manager Small-Business (50 or fewer emp.) 10/7/2025 "Overpromised, Underdelivered, and No Accountability" 0/5 What do you like best about Brightpearl? The sales presentation made the software seem capable and comprehensive. In practice, most of what was shown didn’t work as promised. Review collected by and hosted on G2.com. What do you dislike about Brightpearl? Our experience with Brightpearl has been deeply disappointing and frustrating. We were sold on features that were either non-functional, misrepresented, or simply unavailable. We were never given a trial or hands-on demo before signing, so we had to rely entirely on what the sales team told us — which turned out to be inaccurate once we began implementation. Core features such as bulk pricing updates syncing to BigCommerce, Authorize.net payment integration, and accurate product syncing did not work as promised. Even basic system functions like pricing only updating when pressing “Tab” instead of “Enter,” and misleading price list messages that don’t actually work , point to poor design and incomplete capabilities. We were also told we needed to purchase Inventory Planner to get reporting features, only to later find that most of the reports we needed already existed within Brightpearl. This led to unnecessary extra costs and wasted time. After months of back and forth, countless support tickets, and repeated promises of fixes, Brightpearl ultimately refused to refund the unused portion of our prepaid subscription — even after admitting that key features we were sold on were not available. It’s clear now why they require full payment upfront, because once you’ve paid, there’s no recourse when the system doesn’t deliver on its promises. In our experience, Brightpearl overpromises and underdelivers. If you’re considering this platform, be extremely cautious. Get everything in writing, demand a full demo, and don’t pay upfront until you’re absolutely certain the software can do what they say it can. Review collected by and hosted on G2.com. What problems is Brightpearl solving and how is that benefiting you? Brightpearl hasn’t solved any of the problems we were told it would. The integrations don’t function properly, and the promised features either don’t exist or don’t work, so we’ve had to revert to manual processes. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Nick P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nick P.") NP Nick P. Small-Business (50 or fewer emp.) 12/17/2025 "Robust Multichannel Solution That Drives Efficiency and Growth" 4.5/5 What do you like best about Brightpearl? Brightpearl is a robust system that allows us to sell to multiple channels and links into our 3PL and accounting software. It gives us the security we need to manage our core business data and operations efficiently and certainly saves the team a lot of time. It also means we can grow the business without having to reinvent the basics each time we want to take a step forward. Review collected by and hosted on G2.com. What do you dislike about Brightpearl? Brightpearl is a big beast of a system. That is a good thing overall but it does mean there are parts of it we will never use and the CRM system is not as strong as options that are out there. It was certainly a big decision to adopt it and took a while for the team to really know how to use it properly and it is not cheap but for what it can do for your business it still represents value for money. Review collected by and hosted on G2.com. What problems is Brightpearl solving and how is that benefiting you? It means we can intergrate everything we buy and sell into multiple channels and our warehouse system, so that stock, orders and inventory are tightly managed, and we know our profitability for each channel Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Vicki E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vicki E.") VE Vicki E. Deputy CEO Small-Business (50 or fewer emp.) 3/25/2026 "Centralizes Operations, Needs Mobile Support" 3.5/5 What do you like best about Brightpearl? I like that I can choose the home page to be what I need it to be. The salespeople can use it as a calendar to remind them of what they need to chase for the day. I also find it helpful that senior managers can have it set to show the figures straight away, so they don't have to go and dig through reports. Review collected by and hosted on G2.com. What do you dislike about Brightpearl? There's not an app or it's not mobile friendly. And that it errors out a lot. Review collected by and hosted on G2.com. What problems is Brightpearl solving and how is that benefiting you? I find Brightpearl centralises operations and allows our sales team to process card payments efficiently. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Small-Business (50 or fewer emp.) 12/5/2025 "Essential for Growth: Seamless Automation and Outstanding Support" 5/5 What do you like best about Brightpearl? Brightpearl has been a crucial part of our technology stack for several years, and we truly believe our recent growth would not have been possible without it. The implementation process was straightforward, and the team has consistently provided outstanding support, always responding quickly to our needs. The automation engine has proven invaluable for handling some of our more complex and specific requirements. The wide range of triggers, especially when used alongside Shopify Flow, has allowed us to respond quickly and process orders faster, eliminating the need for complicated order routing rules. Being able to monitor daily orders and sales, as well as analyze the P&L directly within the ERP, has greatly improved our ability to make effective decisions for the day-to-day operations of our business. Review collected by and hosted on G2.com. What do you dislike about Brightpearl? The reporting features could use some improvement, and the ability to export specific sections could also be enhanced. Review collected by and hosted on G2.com. What problems is Brightpearl solving and how is that benefiting you? The platform offers the capability to manage multiple sales channels, as well as handle integrations efficiently. Single source of truth and having a system that just works as it says it does Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Robert W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Robert W.") RW Robert W. Head of eCommerce Small-Business (50 or fewer emp.) 4/30/2026 "Flexible Automation & API with Strong Reporting and Multi-Channel Management" 5/5 What do you like best about Brightpearl? flexibility of the Automation and API, reporting. multi channel management. Review collected by and hosted on G2.com. What do you dislike about Brightpearl? the API is delivberately restrictive preventing pulling reports of back orders. Review collected by and hosted on G2.com. What problems is Brightpearl solving and how is that benefiting you? Generally very good but I am mindful of the aquisition from SAGE could change things. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Furniture](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Furniture") UF Verified User in Furniture Small-Business (50 or fewer emp.) 4/14/2026 "Mike H and Zoe T at Brightpearl are doing great work!" 5/5 What do you like best about Brightpearl? Mike H and Zoe T are managing a large project on multiple tech stacks for us, they are always available and able to assist in all matters. Both making the integration processes between all systems much more manageable! Review collected by and hosted on G2.com. What do you dislike about Brightpearl? Not much to discuss on this. HAppy still using the program Review collected by and hosted on G2.com. What problems is Brightpearl solving and how is that benefiting you? Helping manage inventory alongside a WMS. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Alice P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alice P.") AP Alice P. Creative Director 12/11/2025 "Streamlines Business Operations, Yet Requires Updates" 4/5 What do you like best about Brightpearl? Pineapple Island use Brightpearl to streamline our business, specifically for stock management across all website channels, and it successfully solves stock issues by keeping everything in one place. We find it easy to use and easy to understand for new staff. The initial setup was easy, and we received comprehensive training throughout, which was very helpful. Review collected by and hosted on G2.com. What do you dislike about Brightpearl? Some parts of the system are outdated and there are restrictions in the amount of products you can add to a single order. Review collected by and hosted on G2.com. What problems is Brightpearl solving and how is that benefiting you? We use Brightpearl to streamline our business and manage stock across all website channels, solving stock issues and keeping everything in one place. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic IS Isobel S. Business and Data Analyst Mid-Market (51-1000 emp.) 9/5/2025 "Brightpearl" 3.5/5 What do you like best about Brightpearl? The flexibility to customise the system to suit our needs through different custom fields and filtered views. Review collected by and hosted on G2.com. What do you dislike about Brightpearl? Automation is limited to sales order triggers only. Would be great if we could also set up automations relating to customers, purchases, credits, inventory etc. Review collected by and hosted on G2.com. What problems is Brightpearl solving and how is that benefiting you? Before Brightpearl, we were using disconnected systems, manual workflows, and endless spreadsheets. This made it challenging — and time-consuming — to get accurate data for reporting. Since implementing Brightpearl, we’ve been able to streamline and automate key processes and improve accuracy. Having a complete audit trail of every transaction has also given us greater visibility and confidence in our operations. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about Brightpearl? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Brightpearl ](https://www.g2.com/products/brightpearl/discussions/new) ![Brendon B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brendon B.") BB Brendon Brown • Last activity over 6 years ago How well does Brightpearl work with Magento 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/how-well-does-brightpearl-work-with-magento) ![Brendon B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brendon B.") BB Brendon Brown • Last activity over 6 years ago Is Brightpearl accounting reliable, thorough and on par with dedicated accounting software. 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/is-brightpearl-accounting-reliable-thorough-and-on-par-with-dedicated-accounting-software) [ View all Discussions ](https://www.g2.com/products/brightpearl/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 16 months ### Average Discount 11% [ View More Pricing Information ](https://www.g2.com/products/brightpearl/pricing) Brightpearl Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_f41c1a695ae4259871f9a563d13716ee/descartes-sellercloud.png "Product Avatar Image") Descartes Sellercloud 4.2/5(64) [ Compare Now ](https://www.g2.com/compare/brightpearl-vs-descartes-sellercloud) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9e189c9a0582c6b3467658109ad95bd9/oracle-netsuite.png "Product Avatar Image") NetSuite 4.1/5(4,927) [ Compare Now ](https://www.g2.com/compare/brightpearl-vs-oracle-netsuite) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_3ddba099c5752315c8e47eb064fc9c13/linnworks.png "Product Avatar Image") Linnworks 4.3/5(114) [ Compare Now ](https://www.g2.com/compare/brightpearl-vs-linnworks) ##### ##### Brightpearl Features Accounting Audit Trail Financial Statements Invoice Customization Back Office Purchase Orders Front Office Product & Price List Management Product Catalog Quote & Order Management Integration Breadth of Partner Applications Data Import and Export Tools Integration APIs [ View More Features ](https://www.g2.com/products/brightpearl/features) ##### Categories on G2 [ERP Systems](https://www.g2.com/categories/erp-systems)[Distribution ERP](https://www.g2.com/categories/distribution-erp) ##### Explore More [Which file recovery software platforms integrate with cloud storage systems while meeting compliance requirements?](https://www.g2.com/discussions/which-file-recovery-software-platforms-integrate-with-cloud-storage-systems-while-meeting-compliance-requirements)[Best-rated experience management service for tech companies](https://www.g2.com/discussions/best-rated-experience-management-service-for-tech-companies)[Which provider data management platforms have certified HIPAA compliance and strong data governance controls?](https://www.g2.com/discussions/which-provider-data-management-platforms-have-certified-hipaa-compliance-and-strong-data-governance-controls) [Which energy management solutions maintain baseline accuracy across seasonal changes and occupancy fluctuations?](https://www.g2.com/discussions/which-energy-management-solutions-maintain-baseline-accuracy-across-seasonal-changes-and-occupancy-fluctuations)[Which video email software has the best CRM and Gmail integration for sales teams?](https://www.g2.com/discussions/which-video-email-software-has-the-best-crm-and-gmail-integration-for-sales-teams)[Pros and Cons Details](https://www.g2.com/products/brightpearl/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)