# Best Proactive Notification Software ## How Many Proactive Notification Software Products Does G2 Track? **Total Products under this Category:** 106 ### Category Stats (Aug 2026) - **Average Rating:** 4.46/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Pushly (+2.7%) - Among all products in this category, Pushly recorded the largest rating increase compared to last month _Last updated: August 19, 2026_ ## How Does G2 Rank Proactive Notification Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 23,700+ Authentic Reviews - 106+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Proactive Notification Software ![G2 Grid® for Proactive Notification Software plotting products by satisfaction and market presence](https://www.g2.com/categories/proactive-notification/grids.png?focus%5B%5D=574&focus%5B%5D=18815&focus%5B%5D=9170&focus%5B%5D=20196&focus%5B%5D=40744&focus%5B%5D=4215&focus%5B%5D=56231&focus%5B%5D=126148) Highlighted products: Zendesk for Customer Service, Textedly, DialMyCalls, Amazon Simple Queue Service (SQS), Text-Em-All, Genesys Cloud CX, MoEngage, and ClickPost. Underlying data: [Grid® JSON](https://www.g2.com/categories/proactive-notification/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=textedly&focus%5B%5D=dialmycalls&focus%5B%5D=amazon-simple-queue-service-sqs&focus%5B%5D=text-em-all&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=moengage&focus%5B%5D=clickpost) **Sponsored** ### Sinch Engage Sinch Engage (formerly MessageMedia) is a powerful all-in-one messaging platform that helps businesses connect with their customers faster, more personally, and at scale. Backed by Sinch’s 20+ years of experience in business messaging and trusted by over 40,000 businesses worldwide, the platform combines enterprise-grade reliability with user-friendly design so teams of any size can deliver conversations that build trust and drive results. With Sinch Engage, businesses can manage all of their messaging channels in one centralized workspace—including SMS, MMS, WhatsApp, RCS, and more. Whether you’re sending marketing campaigns, transactional updates, or providing real-time customer support, you can reach your customers where they are, on the devices they use every day. The platform makes it easy to scale personalized outreach with features like: - Unified team inbox for seamless collaboration - Two-way messaging to resolve inquiries quickly - Shared templates and AI writing assistant for faster responses - Automated replies and segmentation for smarter workflows - Analytics and delivery reports to track performance - Secure data handling with industry-leading deliverability Sinch Engage also integrates directly with 85+ popular tools—including HubSpot, Salesforce, Zoho CRM, and NetSuite—so you can streamline workflows without adding complexity. Businesses can choose from virtual, short code, or toll-free numbers and scale across regions with confidence, backed by 100% security and compliance. Getting started is simple. With transparent pricing, no developer required, and a 14-day free trial, teams can be up and running in minutes. From retailers and fitness brands to startups and global enterprises, thousands of organizations use Sinch Engage to send campaigns, manage two-way conversations, and provide mobile-first support without complicated ticketing systems. Whether your goal is to increase engagement, improve customer support, or drive long-term loyalty, Sinch Engage makes it simple to connect with customers in ways that feel personal, reliable, and impactful. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=9&secure%5Bchosen_at%5D=2026-08-20T03%3A32%3A01Z&secure%5Bdisplayable_resource_id%5D=9&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=9&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=104271&secure%5Bresource_id%5D=9&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fproactive-notification&secure%5Btoken%5D=30424cd5e23da6dce416e4ed81008f43c02328a85f49dfeffe35b1f653669ded&secure%5Burl%5D=https%3A%2F%2Fsinch.com%2Fengage%2Flander%2Fg2%2F%3Futm_campaign%3D26 __NA___ en ____g2-ppc___ EG8GJM&secure%5Burl_type%5D=custom_url) ### [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) "Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide." **Average Rating:** 4.3/5.0 **Total Reviews:** 6,680 #### How Do G2 Users Rate Zendesk for Customer Service? - **Has the product been a good partner in doing business?:** 8.4/10 (Category avg: 9.1/10) - **Ease of Admin:** 8.2/10 (Category avg: 8.8/10) - **Ease of Use:** 8.5/10 (Category avg: 9.0/10) - **Segmentation:** 8.2/10 (Category avg: 8.5/10) #### Who Is the Company Behind Zendesk for Customer Service? - **Seller:** [Zendesk](https://www.g2.com/sellers/zendesk) - **Company Website:** www.zendesk.com - **Year Founded:** 2007 - **HQ Location:** San Francisco, CA - **Twitter:** @Zendesk 102,672 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=511eeaf2c0ddc5065caaef5bb8b6d60bcc6b89740bd82db40e2e197c6eced9e2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F418095%2F&secure%5Burl_type%5D=linkedin_company_website) 7,302 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Customer Success Manager, CEO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 45% Medium, 40% Small #### What Do G2 Reviewers Say About Zendesk for Customer Service? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** with Zendesk, benefiting from organized workflows and seamless functionality. - Users value the **centralized communication and automation features** of Zendesk, enhancing efficiency and personalized support. - Users value the **efficient organization and speedy responses** facilitated by Zendesk's centralized customer support system. - Users find Zendesk's **ease of use** invaluable, appreciating its intuitive interface and efficient task management. - Users benefit from the **easy management of support tickets** in Zendesk, enhancing collaboration and efficiency. ##### Cons - Users find Zendesk lacking in **missing features** , like customizable ticket statuses and commenting options for agents. - Users find the **limited features** of Zendesk frustrating, leading to complex workarounds and time-consuming setups. - Users find the **learning curve steep** due to advanced features, making setup and customization challenging for non-experts. - Users find **limited customization** in Zendesk, requiring significant time and effort to achieve desired setups and configurations. - Users find Zendesk's **complexity** overwhelming for beginners, with a steep learning curve for advanced features and reports. #### What Are Recent G2 Reviews of Zendesk for Customer Service? **["Strong Customer Service Platform with Powerful Integrations"](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-13254112)** **Rating:** 5.0/5.0 stars _— James H._ [Read full review](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-13254112) **["One Place to Manage IT Requests with Clear Ticket Tracking"](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-13166804)** **Rating:** 4.5/5.0 stars _— Sree K._ [Read full review](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-13166804) #### What Are G2 Users Discussing About Zendesk for Customer Service? - [How is Zendesk Support Suite transforming the customer service experience in various industries?](https://www.g2.com/discussions/how-is-zendesk-support-suite-transforming-the-customer-service-experience-in-various-industries) - 6 comments, 4 upvotes - [What is Zendesk Support Suite used for?](https://www.g2.com/discussions/what-is-zendesk-support-suite-used-for) - 3 comments, 2 upvotes - [Is there a free version of Zendesk?](https://www.g2.com/discussions/is-there-a-free-version-of-zendesk) - 7 comments, 1 upvote - [Is zendesk any good?](https://www.g2.com/discussions/is-zendesk-any-good) - 8 comments, 1 upvote - [What can you do with Zendesk?](https://www.g2.com/discussions/what-can-you-do-with-zendesk) - 3 comments, 3 upvotes ### [Textedly](https://www.g2.com/products/textedly/reviews) Textedly is the premier, industry-leading AI-Powered SMS marketing and communications platform that empowers organizations to seamlessly connect with their audiences through the power of SMS text, MMS messaging, and next-generation AI. As a comprehensive messaging software solution, Textedly helps marketing, customer support, and sales teams across SMBs and global enterprises deliver highly personalized campaigns, timely notifications, and automated two-way interactions. By combining advanced AI voice and messaging agents with robust campaign creation and contact management, Textedly serves as the ultimate all-in-one command center for customer engagement. Key Features and Benefits: • Powerful AI Voice & Messaging Agents: Elevate your communications with intelligent, conversational AI. Deploy autonomous text and voice agents to handle 24/7 customer support, answer FAQs, qualify leads, and drive engagement at scale without human intervention. • Bulk SMS & MMS Messaging: Send high-volume text (400,000) and rich multimedia messages with customizable sender IDs, ensuring your brand stands out and delivers personalized content instantly. • Two-Way Messaging Inbox: Centralize replies and team conversations in a shared, real-time inbox for seamless, high-touch customer engagement. • Automated Scheduling & Drip Campaigns: Build sophisticated message workflows. Create one-time, recurring, or complex drip sequences with precise delivery windows optimized for your audience’s time zones. • Contact Segmentation & List Management: Build dynamic, highly targeted lists based on custom fields, tags, and import sources to ensure the right message always reaches the right user. • Signal AI Contact Enrichment: Unlock unparalleled audience intelligence with Signal AI. Instantly enrich your contact profiles when available, by retrieving first and last names, email addresses allowing you to hyper-personalize your outreach and connect with your audience on a deeper level. Additional Value Points: • Integrated Payment Processing: Turn conversations into conversions. Securely collect payments with your own credit card merchant account, and send mobile checkout links directly within SMS threads to drastically streamline transactions. • Reputation Management & Google Reviews: Accelerate your brand's growth with built-in tools designed to automatically request, manage, and optimize your online reviews. • Template Library & Personalization Tokens: Launch campaigns faster using a library of pre-built templates and dynamic smart fields (e.g., {{FirstName}}) to maximize message relevance and conversion rates. Why Choose Textedly? By unifying scalable bulk messaging, intelligent AI voice and text agents, automated drip campaigns, and seamless payment processing, Textedly goes far beyond traditional text marketing. We provide a state-of-the-art, feature-rich ecosystem for organizations that demand innovative, effective, and automated communication with their audiences. **Average Rating:** 4.6/5.0 **Total Reviews:** 1,393 #### How Do G2 Users Rate Textedly? - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10) - **Ease of Admin:** 9.1/10 (Category avg: 8.8/10) - **Ease of Use:** 9.0/10 (Category avg: 9.0/10) - **Segmentation:** 6.9/10 (Category avg: 8.5/10) #### Who Is the Company Behind Textedly? - **Seller:** [Textedly](https://www.g2.com/sellers/textedly) - **Company Website:** www.textedly.com - **Year Founded:** 2015 - **HQ Location:** Los Angeles, CA - **Twitter:** @textedly\_ 400 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7bde44e1978ea2dc931990cb78c8ef78bc8eb746a281bbe06acb194bd63ec629&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18029956%2F&secure%5Burl_type%5D=linkedin_company_website) 14 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, CEO - **Top Industries:** Non-Profit Organization Management, Real Estate - **Company Size:** 66% Small, 28% Medium #### What Do G2 Reviewers Say About Textedly? _AI-generated summary from verified user reviews_ ##### Pros - Users highlight **excellent customer support** from Textedly, appreciating fast responses and effective solutions to their issues. - Users praise the **ease of use** of Textedly, noting its straightforward setup and clean interface. - Users commend Textedly for its **excellent customer support** , noting fast responses and effective problem resolution. - Users love the **effective communication tools** of Textedly, enhancing engagement and streamlining customer interactions. - Users love the **time-saving text messaging** feature of Textedly, enabling quick appointment reminders and responses. ##### Cons - Users find Textedly to be **expensive** compared to competitors, with costs rising unexpectedly for additional features. - Users find the **missing storage features** inconvenient, as it complicates managing contacts and increases wait times. - Users face **SMS issues** like delivery failures and character counts leading to unexpected costs, complicating their messaging efforts. - Users find the **limited texting features** of Textedly cumbersome, particularly regarding contact management and text counting. - Users find the **learning curve steep** due to unclear documentation and platform complexity, requiring trial and error. #### What Are Recent G2 Reviews of Textedly? **["Textedly helps conquer conference communication challenges!"](https://www.g2.com/survey_responses/textedly-review-13246228)** **Rating:** 5.0/5.0 stars _— Verified User in Museums and Institutions_ [Read full review](https://www.g2.com/survey_responses/textedly-review-13246228) **["Textedly Is Easy to Use with truly Top-Tier Customer Support"](https://www.g2.com/survey_responses/textedly-review-13041290)** **Rating:** 5.0/5.0 stars _— Bethany V._ [Read full review](https://www.g2.com/survey_responses/textedly-review-13041290) #### What Are G2 Users Discussing About Textedly? - [What is Textedly used for?](https://www.g2.com/discussions/what-is-textedly-used-for) - 1 comment - [What are the features of SMS?](https://www.g2.com/discussions/textedly-what-are-the-features-of-sms) - [How much does Textedly cost?](https://www.g2.com/discussions/how-much-does-textedly-cost) - 2 comments - [How do you use Textedly?](https://www.g2.com/discussions/how-do-you-use-textedly) - 3 comments - [What is Textedly?](https://www.g2.com/discussions/what-is-textedly) - 2 comments ### [DialMyCalls](https://www.g2.com/products/dialmycalls/reviews) DialMyCalls is a web-based mass notification solution designed to help organizations efficiently communicate with large groups of people through text messages, phone calls, and emails. With over 15 years of experience in the industry, and 40,000+ organizations relying on it, DialMyCalls has established itself as a reliable platform for sending millions of messages annually, catering to a diverse range of users across the United States and Canada. The target audience for DialMyCalls includes schools, businesses, non-profit organizations, and emergency services that require a streamlined method for disseminating information quickly. Whether it's for routine staffing notifications, event reminders, or urgent alerts during a crisis, DialMyCalls provides a versatile communication tool that meets various organizational needs. Its user-friendly interface allows administrators to create and send messages in seconds, ensuring that critical information reaches recipients without delay. Key features of DialMyCalls include its ability to send voice messages, SMS, and emails simultaneously, which enhances the likelihood of message delivery across different communication preferences. The platform is entirely web-based, eliminating the need for additional hardware or software installations. Users can access the service from any computer or mobile device, making it convenient to manage communications on the go. Additionally, the mobile apps for iPhone and Android devices empower users to send notifications from anywhere, ensuring that they remain connected even when away from their desks. DialMyCalls also offers a free trial that includes 25 free phone calls and SMS messages, allowing potential users to experience the platform's capabilities without any financial commitment. This trial period provides organizations with the opportunity to evaluate how DialMyCalls can enhance their communication strategies and improve overall efficiency. The combination of ease of use, accessibility, and robust functionality positions DialMyCalls as a valuable tool for organizations looking to improve their mass notification processes. **Average Rating:** 4.7/5.0 **Total Reviews:** 992 #### How Do G2 Users Rate DialMyCalls? - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10) - **Ease of Admin:** 9.4/10 (Category avg: 8.8/10) - **Ease of Use:** 9.4/10 (Category avg: 9.0/10) - **Segmentation:** 7.8/10 (Category avg: 8.5/10) #### Who Is the Company Behind DialMyCalls? - **Seller:** [OnTimeTelecom](https://www.g2.com/sellers/ontimetelecom) - **Company Website:** www.dialmycalls.com - **Year Founded:** 2007 - **HQ Location:** Jupiter, FL - **Twitter:** @DialMyCalls 5,242 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b6702a691562dc49035fe8435a81b48da59b926da0b2eaf1206f498934442ed3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1115397%2F&secure%5Burl_type%5D=linkedin_company_website) 13 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Pastor, Owner - **Top Industries:** Religious Institutions, Non-Profit Organization Management - **Company Size:** 57% Small, 36% Medium #### What Do G2 Reviewers Say About DialMyCalls? _AI-generated summary from verified user reviews_ ##### Pros - Users find DialMyCalls' website **easy to use** , allowing quick notifications and efficient communication. - Users appreciate the **helpful customer support** at DialMyCalls, which enhances their overall experience with the service. - Users appreciate the **easy setup** of DialMyCalls, finding it convenient and user-friendly for quick communication. - Users value the **simple setup** of DialMyCalls, enjoying its convenience and ease of implementation for communication. - Users praise **affordability** of DialMyCalls, finding it an excellent value for its efficient communication capabilities. ##### Cons - Users report encountering **messaging issues** that hinder urgent communications and lead to dissatisfaction with the service. - Users find the **learning curve steep** for mastering DialMyCalls, especially with new formats and FCC requirements. - Users find DialMyCalls to be **expensive** , with unclear pricing and high credit requirements impacting budget considerations. - Users often face **notification issues** with DialMyCalls, receiving excessive alerts that can be overwhelming. - Users experience **phone number issues** with DialMyCalls, including verification delays and inconsistent calling behavior. #### What Are Recent G2 Reviews of DialMyCalls? **["Intuitive UI, Wish-List Features, and Exceptionally Responsive Support"](https://www.g2.com/survey_responses/dialmycalls-review-13131043)** **Rating:** 5.0/5.0 stars _— Verified User in Religious Institutions_ [Read full review](https://www.g2.com/survey_responses/dialmycalls-review-13131043) **["Simple, Flexible Pay-As-You-Go Messaging That Fits Our Workflow"](https://www.g2.com/survey_responses/dialmycalls-review-12792601)** **Rating:** 5.0/5.0 stars _— Jude H._ [Read full review](https://www.g2.com/survey_responses/dialmycalls-review-12792601) ### [Amazon Simple Queue Service (SQS)](https://www.g2.com/products/amazon-simple-queue-service-sqs/reviews) Amazon Simple Queue Service (SQS) is a fully managed message queuing service that enables the decoupling and scaling of microservices, distributed systems, and serverless applications. It allows developers to send, store, and receive messages between software components at any volume, ensuring reliable communication without the need to manage underlying infrastructure. Key Features and Functionality: - Queue Types: SQS offers two types of queues: - Standard Queues: Provide high throughput, at-least-once delivery, and best-effort ordering, making them suitable for applications where occasional duplicate messages and out-of-order delivery are acceptable. - FIFO Queues: Ensure exactly-once processing and preserve the exact order of messages, ideal for applications where the order of operations is critical. - Scalability: Automatically scales to handle any volume of messages, processing thousands to millions of messages per second without manual intervention. - Reliability: Messages are redundantly stored across multiple servers and Availability Zones, ensuring high availability and durability. - Security: Supports server-side encryption (SSE) using AWS Key Management Service (KMS) to protect the contents of messages. - Integration: Seamlessly integrates with other AWS services such as Lambda, EC2, ECS, SNS, and EventBridge, facilitating the development of complex, event-driven architectures. - Cost-Effectiveness: Operates on a pay-per-use model, eliminating the need for upfront costs and capacity planning, thus reducing operational overhead. Primary Value and Problem Solved: Amazon SQS simplifies the process of building scalable and reliable distributed systems by decoupling application components. It eliminates the complexity of managing message-oriented middleware, allowing development teams to focus on innovation rather than infrastructure maintenance. By providing a secure, durable, and highly available message queuing service, SQS ensures that messages are reliably delivered between components, even in the face of varying workloads and system failures. This leads to increased application reliability, improved scalability, and faster development cycles. **Average Rating:** 4.4/5.0 **Total Reviews:** 126 #### How Do G2 Users Rate Amazon Simple Queue Service (SQS)? - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10) - **Ease of Admin:** 8.8/10 (Category avg: 8.8/10) - **Ease of Use:** 9.0/10 (Category avg: 9.0/10) - **Segmentation:** 7.1/10 (Category avg: 8.5/10) #### Who Is the Company Behind Amazon Simple Queue Service (SQS)? - **Seller:** [Amazon Web Services (AWS)](https://www.g2.com/sellers/amazon-web-services-aws-3e93cc28-2e9b-4961-b258-c6ce0feec7dd) - **Year Founded:** 2006 - **HQ Location:** Seattle, WA - **Twitter:** @awscloud 2,232,483 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=072881eee28a2afe24f8d1bda9f20e3e146b9fb4b214f216411ce2ed6898b31e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Famazon-web-services%2F&secure%5Burl_type%5D=linkedin_company_website) 147,094 employees on LinkedIn® - **Ownership:** NASDAQ: AMZN #### Who Uses This Product? - **Who Uses This:** Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 37% Small, 32% Large #### What Do G2 Reviewers Say About Amazon Simple Queue Service (SQS)? _AI-generated summary from verified user reviews_ ##### Pros - Users find the **ease of use** of Amazon SQS highly beneficial for integration and managing data efficiently. - Users appreciate the **unlimited storage capacity** of Amazon S3, enabling easy scalability without hardware concerns. - Users highlight the **convenience and speed** of AWS cloud services for smooth data access and sharing. - Users value the **easy access** to configurations and the user-friendly interface for efficient database management. - Users commend the **prompt customer support** of Amazon SQS, ensuring quick resolution of queries and issues. ##### Cons - Users feel that SQS is **expensive** for small organizations, making budget management challenging and limiting accessibility. - Users find the **complexity issues** of Amazon SQS challenging, especially for casual users unfamiliar with its sophisticated tools. - Users experience **connectivity issues** with Amazon SQS, requiring continuous high-speed internet for effective performance. - Users experience **slow internet speed** issues with Amazon SQS, impacting data transfer and overall performance significantly. - Users find the **complexity** of writing bucket policies for S3 makes it challenging for casual use as daily storage. #### What Are Recent G2 Reviews of Amazon Simple Queue Service (SQS)? **["Efficient, Scalable Messaging for ETL and Event-Driven Pipelines"](https://www.g2.com/survey_responses/amazon-simple-queue-service-sqs-review-12904708)** **Rating:** 5.0/5.0 stars _— mani s._ [Read full review](https://www.g2.com/survey_responses/amazon-simple-queue-service-sqs-review-12904708) **["A robust, cost-effective queueing system that just works"](https://www.g2.com/survey_responses/amazon-simple-queue-service-sqs-review-12761124)** **Rating:** 5.0/5.0 stars _— Dhaval C._ [Read full review](https://www.g2.com/survey_responses/amazon-simple-queue-service-sqs-review-12761124) #### What Are G2 Users Discussing About Amazon Simple Queue Service (SQS)? - [What is Amazon Simple Queue Service (SQS) used for?](https://www.g2.com/discussions/what-is-amazon-simple-queue-service-sqs-used-for) - 1 comment - [What is queue in AWS?](https://www.g2.com/discussions/what-is-queue-in-aws) - 1 comment - [How do I use SQS queue?](https://www.g2.com/discussions/how-do-i-use-sqs-queue) - [What is the use of Amazon SQS?](https://www.g2.com/discussions/what-is-the-use-of-amazon-sqs) - [What type of queuing system is Amazon SQS?](https://www.g2.com/discussions/what-type-of-queuing-system-is-amazon-sqs) ### [Text-Em-All](https://www.g2.com/products/text-em-all/reviews) Text-Em-All is a purpose-driven SMS marketing, mass texting, and automated calling service designed to help organizations communicate effectively with large groups of contacts. This platform serves a diverse range of users, including schools, non-profits, businesses, and community organizations, enabling them to reach their audiences swiftly and efficiently. By providing a streamlined communication solution, Text-Em-All addresses the need for timely and effective messaging in various contexts. The service is particularly valuable for organizations that require rapid dissemination of important information, such as emergency alerts, event notifications, or updates on critical changes. For instance, schools can utilize Text-Em-All to keep parents informed about school closures or safety protocols, ensuring that vital information reaches families without delay. Non-profits can engage volunteers and supporters with updates on initiatives or fundraising efforts, fostering a sense of community and involvement. Businesses can also leverage the platform to communicate with employees or customers, enhancing engagement and driving growth through effective SMS marketing. The versatility of Text-Em-All makes it an essential tool for any organization looking to enhance their communication strategy. Key features of Text-Em-All include a user-friendly interface that simplifies the process of creating and sending messages, making it accessible for users with varying levels of technical expertise. The platform offers robust analytics that allow organizations to track engagement and response rates, providing valuable insights into the effectiveness of their messaging campaigns. Additionally, Text-Em-All supports various messaging formats, including text and voice, offering flexibility in how information is shared. This adaptability ensures that organizations can tailor their communication to best suit their audience's preferences. What sets Text-Em-All apart in the mass messaging category is not only its functionality but also its strong organizational culture. The company prioritizes compassion, authenticity, and shared excellence, creating a positive work environment that reflects in its customer interactions. By refraining from delivering spam or political messages, Text-Em-All emphasizes a commitment to community well-being, ensuring that the focus remains on delivering value to users and their audiences. This dedication to being a joy to do business with enhances the overall user experience, making it easier for organizations to adopt and integrate the service into their communication practices. In a fast-paced communication landscape, Text-Em-All fosters a sense of trust and reliability by placing people above profit and greatness over growth. This approach not only enhances the effectiveness of communication efforts but also builds lasting relationships between organizations and their audiences. **Average Rating:** 4.8/5.0 **Total Reviews:** 817 #### How Do G2 Users Rate Text-Em-All? - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10) - **Ease of Admin:** 9.6/10 (Category avg: 8.8/10) - **Ease of Use:** 9.5/10 (Category avg: 9.0/10) - **Segmentation:** 8.2/10 (Category avg: 8.5/10) #### Who Is the Company Behind Text-Em-All? - **Seller:** [Text-Em-All](https://www.g2.com/sellers/text-em-all) - **Company Website:** www.text-em-all.com - **Year Founded:** 2005 - **HQ Location:** Frisco, TX - **Twitter:** @TextEmAll 1,441 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b9e1f0235ded7b89c5375fa91306d463d254b13dbd5b31fa1a408fb9054ed635&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F236007%2F&secure%5Burl_type%5D=linkedin_company_website) 62 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, Pastor - **Top Industries:** Religious Institutions, Non-Profit Organization Management - **Company Size:** 47% Small, 43% Medium #### What Do G2 Reviewers Say About Text-Em-All? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Text-Em-All, enabling efficient communication management for large teams. - Users value the **easy setup and effectiveness** of Text-Em-All for efficient communication with classmates and families. - Users value the **intuitive communication** capabilities of Text-Em-All, enabling efficient outreach to large groups easily. - Users love the **ease of use** of Text-Em-All, valuing its affordability and efficiency for effective communication. - Users praise the **easy setup** of Text-Em-All, allowing quick communication management for large teams in no time. ##### Cons - Users find the **cost prohibitive** , often seeking more affordable alternatives for their communication needs. - Users express frustration with **messaging issues** including language restrictions and unexpected charges for app use. - Users are disappointed by the **limited texting features** , particularly the lack of mobile broadcasting and character restrictions. - Users express concerns about **pricing issues** with Text-Em-All, especially regarding message costs and limits. - Users find the **character limitation per credit** restrictive, feeling it's unfair to pay extra for longer messages. #### What Are Recent G2 Reviews of Text-Em-All? **["Effortless Mass Messaging for Workforce Coordination"](https://www.g2.com/survey_responses/text-em-all-review-13290466)** **Rating:** 5.0/5.0 stars _— Amanda L._ [Read full review](https://www.g2.com/survey_responses/text-em-all-review-13290466) **["Easy and effective"](https://www.g2.com/survey_responses/text-em-all-review-8172244)** **Rating:** 4.5/5.0 stars _— Valerie Rochelle R._ [Read full review](https://www.g2.com/survey_responses/text-em-all-review-8172244) #### What Are G2 Users Discussing About Text-Em-All? - [What is Text-Em-All used for?](https://www.g2.com/discussions/what-is-text-em-all-used-for) - [What is the purpose of SMS texting?](https://www.g2.com/discussions/what-is-the-purpose-of-sms-texting) - 1 comment - [How does call em all work?](https://www.g2.com/discussions/how-does-call-em-all-work) - 2 comments - [What are the common features of text messaging?](https://www.g2.com/discussions/text-em-all-what-are-the-common-features-of-text-messaging) - 1 comment ### [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) Genesys Cloud CX® is an AI-Powered Experience Orchestration solution that enables organizations to coordinate customer and employee interactions across every touchpoint. By connecting data, systems and workflows in real time, it helps businesses deliver more consistent, personalized experiences that improve loyalty, efficiency and overall business outcomes. The solution brings together AI; voice and digital engagement; intelligent routing and automation; workforce engagement management; and end-to-end journey orchestration in a single, unified cloud solution. Its open, flexible architecture allows organizations to integrate easily with existing systems, reducing complexity while creating a more connected experience across channels and enabling innovation without disruption. Organizations use Genesys Cloud CX to accelerate time to value through rapid deployment and easy-to-deploy capabilities, while reducing cost to serve with AI-driven automation. Real-time personalization and context-aware interactions help improve customer satisfaction, while native AI capabilities enhance agent productivity, streamline workflows and support faster, more informed decision-making. A unified data layer provides real-time insights and ensures seamless experiences across channels, eliminating silos and improving visibility across operations. Built-in AI governance supports secure, compliant and explainable adoption, which is especially important for regulated industries. Designed for enterprise scale, the platform delivers high availability, stability and security, with the scalability and flexibility to support global operations and evolving business needs while maintaining resilience. Genesys Cloud CX is widely used by organizations of all sizes to orchestrate personalized customer experiences at scale, improve efficiency, simplify the technology stack and drive measurable ROI. **Average Rating:** 4.4/5.0 **Total Reviews:** 1,468 #### How Do G2 Users Rate Genesys Cloud CX? - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.1/10) - **Ease of Admin:** 8.5/10 (Category avg: 8.8/10) - **Ease of Use:** 8.9/10 (Category avg: 9.0/10) - **Segmentation:** 8.7/10 (Category avg: 8.5/10) #### Who Is the Company Behind Genesys Cloud CX? - **Seller:** [Genesys](https://www.g2.com/sellers/genesys) - **Company Website:** www.genesys.com - **Year Founded:** 1990 - **HQ Location:** Menlo Park, CA - **Twitter:** @Genesys 32,180 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3547218b0d552bcecdf111c8d197252c4dce8c2ddc2ffe5bceabde22115e5fc1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F601919%2F&secure%5Burl_type%5D=linkedin_company_website) 8,569 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Case Advocate, Manager - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 45% Medium, 40% Large #### What Do G2 Reviewers Say About Genesys Cloud CX? _AI-generated summary from verified user reviews_ ##### Pros - Users commend the **ease of use** of Genesys Cloud CX, enabling seamless access and improved operational agility. - Users value the **continuous innovation** and responsive improvements of Genesys Cloud CX, enhancing operational efficiency and customer satisfaction. - Users value the **reliability** of Genesys Cloud CX, as it enhances business continuity and customer engagement effectively. - Users value the **efficiency** of Genesys Cloud CX, enhancing agility and simplifying operations to meet modern demands. - Users value the **customization options** in Genesys Cloud CX, enhancing their unique routing and call flow needs. ##### Cons - Users note the **limited features** of Genesys Cloud CX, leading to extra costs and complications for advanced needs. - Users find some **missing features** in Genesys Cloud CX, hindering their ability to fully utilize the system's capabilities. - Users find Genesys Cloud CX to have a bit of a **complex interface** , which can overwhelm new users and hinder navigation. - Users are frustrated with **inadequate reporting** in Genesys Cloud CX, citing limitations and clunky functionality compared to alternatives. - Users find the **learning curve steep** with Genesys Cloud CX, making navigation and feature access challenging initially. #### What Are Recent G2 Reviews of Genesys Cloud CX? **["Centralized Omnichannel Power with Insightful Real-Time Reporting"](https://www.g2.com/survey_responses/genesys-cloud-cx-review-13150184)** **Rating:** 5.0/5.0 stars _— Verified User in Information Technology and Services_ [Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-13150184) **["Effortless Setup, Powerful Integrations"](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)** **Rating:** 5.0/5.0 stars _— Lucas A._ [Read full review](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137) #### What Are G2 Users Discussing About Genesys Cloud CX? - [What is Genesys Cloud CX used for?](https://www.g2.com/discussions/what-is-genesys-cloud-cx-used-for) - 3 comments, 2 upvotes - [What kind of software is zendesk?](https://www.g2.com/discussions/what-kind-of-software-is-zendesk) - 2 comments - [What are the 4 most important benefits of Active Directory?](https://www.g2.com/discussions/what-are-the-4-most-important-benefits-of-active-directory) - 1 comment - [What does Genesys Cloud For Salesforce do?](https://www.g2.com/discussions/what-does-genesys-cloud-for-salesforce-do) - 2 comments - [Does Genesys integrate with Salesforce?](https://www.g2.com/discussions/purecloud-for-salesforce-does-genesys-integrate-with-salesforce) ### [MoEngage](https://www.g2.com/products/moengage/reviews) MoEngage is an Agentic customer engagement platform trusted by 1,350+ global brands, including Coca-Cola, Flipkart, Starbucks, Citibank, Domino’s, T-Mobile, and OYO. We power personalized experiences for 2 billion users monthly, tracking over 1 trillion data points and delivering 100B+ messages per month. Founded in 2014 to solve repetitive customer engagement challenges, the platform has evolved into a full-stack solution that unifies data, AI, and engagement across 16+ channels. At the core of our platform is Merlin AI - a purpose-built Agentic AI for marketing teams. MoEngage’s Merlin AI enables marketers with a suite of specialized native and custom agents to build segments, campaigns, discover insights, and automate marketing workflows. With our acquisition of Aampe, brands can now create a decisioning agent per user to bring true 1:1 personalization at scale. Industry analysts and the marketers who use the platform every day agree: MoEngage is the leading modern alternative to legacy marketing clouds. It has been recognized as a top 4 vendor in The Forrester Wave™ for Cross-Channel Marketing Hubs 2024, a Visionary in Gartner® Magic Quadrant™ for Personalization Engines 2026, and a Leader in the IDC MarketScape for AI-enabled Customer Data Platforms 2026. This analyst validation is backed up by customers, who have named MoEngage as a "Customers’ Choice" in the Gartner® Peer Insights™ Voice of the Customer for Multichannel Marketing Hubs for three years in a row! MoEngage helps brands in 60+ countries to create standout digital experiences for more than 2 billion customers every month. MoEngage is backed by leading investors, including Goldman Sachs Asset Management, B Capital, Steadview Capital, ChrysCapital, Multiples, Eight Roads, F-Prime, and Matrix Partners, with 800+ employees across 15 global offices, recently closing a $280M Series F round. **Average Rating:** 4.5/5.0 **Total Reviews:** 510 #### How Do G2 Users Rate MoEngage? - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **Ease of Admin:** 8.8/10 (Category avg: 8.8/10) - **Ease of Use:** 9.0/10 (Category avg: 9.0/10) - **Segmentation:** 9.5/10 (Category avg: 8.5/10) #### Who Is the Company Behind MoEngage? - **Seller:** [MoEngage](https://www.g2.com/sellers/moengage) - **Company Website:** www.moengage.com - **Year Founded:** 2014 - **HQ Location:** San Francisco, California - **Twitter:** @moengage 2,530 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3dfe3f42dace642de52fb6eada7fa99e23bbc66baa828a4c227182937790145e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F4800048%2F&secure%5Burl_type%5D=linkedin_company_website) 956 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Product Manager, Digital Marketing Manager - **Top Industries:** Financial Services, Online Media - **Company Size:** 56% Medium, 24% Small #### What Do G2 Reviewers Say About MoEngage? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of MoEngage, making data management and campaign optimization seamless and efficient. - Users love the **user-friendly interface** of MoEngage, enabling easy funnel building and seamless data access. - Users value the **real-time analytics** of MoEngage, enhancing decision-making and user understanding through detailed insights. - Users find MoEngage **helpful for segmentation** and campaign stats, simplifying data complexities for effective management. - Users value the **efficient campaign management** of MoEngage, enhancing lead generation and overall marketing effectiveness. ##### Cons - Users notice **missing session-related attributes** , requiring tech help and facing notification delivery issues on some devices. - Users find the **steep learning curve** challenging, requiring significant time and effort to understand MoEngage's functionality. - Users note **limitations in live features** and costly API scaling, hindering MoEngage's overall effectiveness. - Users find the **complexity** in segment management and AI tools challenging, impacting user experience and functionality. - Users find the **difficult learning** curve of MoEngage challenging, particularly for new users exploring its features. #### What Are Recent G2 Reviews of MoEngage? **["MoEngage Turns Raw Event Data into Actionable, Visual Campaign Journeys"](https://www.g2.com/survey_responses/moengage-review-12502802)** **Rating:** 4.5/5.0 stars _— Verified User in Information Technology and Services_ [Read full review](https://www.g2.com/survey_responses/moengage-review-12502802) **["Powerful multi-channel CRM with strong product analytics"](https://www.g2.com/survey_responses/moengage-review-13211900)** **Rating:** 5.0/5.0 stars _— Abhijeet K._ [Read full review](https://www.g2.com/survey_responses/moengage-review-13211900) #### What Are G2 Users Discussing About MoEngage? - [What is MoEngage used for?](https://www.g2.com/discussions/moengage-what-is-moengage-used-for) - 1 comment, 1 upvote - [What is MoEngage used for?](https://www.g2.com/discussions/what-is-moengage-used-for) - 2 comments ### [OneSignal](https://www.g2.com/products/onesignal/reviews) OneSignal is a customer engagement platform that enables companies of all sizes to increase retention and revenue through lightning-fast, personalized messaging. OneSignal supports email, push notifications, in-app messaging, SMS, Apple's Live Activities, and other channels via Webhooks. The platform is fast and easy for Developers to set up, and features an intuitive interface so Marketers are empowered to send messages without additional developer time. In addition to offering critical integrations, OneSignal also features an open API to allow greater messaging flexibility. **Average Rating:** 4.7/5.0 **Total Reviews:** 1,211 #### How Do G2 Users Rate OneSignal? - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10) - **Ease of Admin:** 9.0/10 (Category avg: 8.8/10) - **Ease of Use:** 9.3/10 (Category avg: 9.0/10) - **Segmentation:** 9.0/10 (Category avg: 8.5/10) #### Who Is the Company Behind OneSignal? - **Seller:** [OneSignal](https://www.g2.com/sellers/onesignal) - **Company Website:** www.onesignal.com - **Year Founded:** 2014 - **HQ Location:** San Mateo, California - **Twitter:** @onesignal 5,546 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fe20299d5af7ab13f987a78c9418499809285f06941ea36896bdbbed88c96e2e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F6424376%2F&secure%5Burl_type%5D=linkedin_company_website) 167 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Software Engineer, CEO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 52% Small, 24% Medium #### What Do G2 Reviewers Say About OneSignal? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of OneSignal, enabling quick setup and effortless notification management across platforms. - Users love the **ease of setting up notifications** on OneSignal, enhancing user engagement with real-time analytics. - Users love the **easy setup and cross-platform notifications** of OneSignal, appreciating real-time engagement analytics. - Users find the **easy setup** of OneSignal significantly simplifies sending notifications and managing user engagement. - Users love the **automation features** of OneSignal, enabling efficient multichannel strategies and seamless content distribution. ##### Cons - Users find **missing features** in OneSignal, such as improved segmentation and better popup management, limiting its effectiveness. - Users find there is a **learning curve** that makes understanding features and integration somewhat challenging at first. - Users find the **limited features** of OneSignal hinder their ability to create diverse and complex messaging options efficiently. - Users find OneSignal to be **expensive** , as many advanced features require a paid plan, limiting accessibility for beginners. - Users experience **notification issues** with OneSignal, finding unreliable delivery and challenges with VOIP notifications across devices. #### What Are Recent G2 Reviews of OneSignal? **["Very nice"](https://www.g2.com/survey_responses/onesignal-review-12977679)** **Rating:** 5.0/5.0 stars [Read full review](https://www.g2.com/survey_responses/onesignal-review-12977679) **["Complete package - covers everything and eliminates complexity"](https://www.g2.com/survey_responses/onesignal-review-13193354)** **Rating:** 5.0/5.0 stars [Read full review](https://www.g2.com/survey_responses/onesignal-review-13193354) #### What Are G2 Users Discussing About OneSignal? - [What is OneSignal used for?](https://www.g2.com/discussions/what-is-onesignal-used-for) - 4 comments, 4 upvotes ### [Wati](https://www.g2.com/products/wati/reviews) Wati is an agentic customer engagement platform that transforms conversations into revenue across marketing, sales, and support. By uniting AI agents and human teams across WhatsApp, Instagram, RCS, voice, and web chat, Wati unlocks growth via meaningful interactions while the Wati AI Copilot supercharges your team's productivity. Trusted by over 16,000 customers across 190+ countries, Wati simplifies complex operations and business conversations with a unified inbox, no-code automation, and our intelligent AI layer, Astra. Proudly backed by Tiger Global, Sequoia Capital, DST Global, and Shopify, and recognised as a Premium Partner of Meta and Google. Wati, the Agentic Customer Engagement Platform for Revenue Growth. © Wati 2026. Clare.ai Limited. GDPR Compliant. ISO/IEC 27001 Certified. SOC 2 Compliant. **Average Rating:** 4.6/5.0 **Total Reviews:** 483 #### How Do G2 Users Rate Wati? - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10) - **Ease of Admin:** 9.1/10 (Category avg: 8.8/10) - **Ease of Use:** 9.2/10 (Category avg: 9.0/10) - **Segmentation:** 8.2/10 (Category avg: 8.5/10) #### Who Is the Company Behind Wati? - **Seller:** [Wati](https://www.g2.com/sellers/wati-4020a7cd-92a3-4b52-ae1c-627179ab724d) - **Company Website:** www.wati.io - **Year Founded:** 2020 - **HQ Location:** Hong Kong, HK - **Twitter:** @Wati\_io 594 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3147d0bef91867ed28b29e70ff9d5b5888011d177ee5fb3d3cd74c3010ac757e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fwatiglobal%2F&secure%5Burl_type%5D=linkedin_company_website) 275 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Founder, CEO - **Top Industries:** Education Management, Information Technology and Services - **Company Size:** 72% Small, 21% Medium #### What Do G2 Reviewers Say About Wati? _AI-generated summary from verified user reviews_ ##### Pros - Users commend the **ease of use** of WATI, appreciating its intuitive design and comprehensive support for automation. - Users appreciate the **effortless automation** of WATI, which enhances efficiency and communication across diverse industries. - Users commend Wati for its **exceptional customer support** , highlighting the helpfulness and patience of the technical team. - Users value WATI's **ease of use and powerful automation features** , making it ideal for startups and efficient communication. - Users praise the **easy setup** of WATI, making integration with WhatsApp Business seamless for teams. ##### Cons - Users note that WATI can become **expensive due to hidden charges** and high fees for frequent messaging. - Users find the **cost burdensome** , particularly for smaller businesses and non-profit organizations struggling with pricing. - Users desire more **missing features** like dark mode, immediate unblocking, AI capabilities, and internal notes for better functionality. - Users highlight **pricing issues** that may hinder smaller businesses and non-profits from effectively utilizing Wati. - Users experience **messaging issues** with Wati, including delivery failures and limitations from WhatsApp API restrictions. #### What Are Recent G2 Reviews of Wati? **["Game-Changing WhatsApp Automation for Meta Ad Lead Follow-Up"](https://www.g2.com/survey_responses/wati-review-13092376)** **Rating:** 4.5/5.0 stars _— Shivam P._ [Read full review](https://www.g2.com/survey_responses/wati-review-13092376) **["Seamless API Integration and Reliable Performance for Streamlined Lead Management"](https://www.g2.com/survey_responses/wati-review-13035486)** **Rating:** 5.0/5.0 stars _— Abhishek p._ [Read full review](https://www.g2.com/survey_responses/wati-review-13035486) #### What Are G2 Users Discussing About Wati? - [What is WATI used for?](https://www.g2.com/discussions/what-is-wati-used-for) - 3 comments ### [Talkdesk](https://www.g2.com/products/talkdesk/reviews) Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle. Learn more at: https://www.talkdesk.com/use-cases/ At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability. Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like healthcare, financial services, retail, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace. Trusted by global brands and recognized for continuous innovation, Talkdesk empowers organizations to grow revenue, reduce costs, and transform service delivery through coordinated, AI-driven automation. Companies that love their customers use Talkdesk. Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them. **Average Rating:** 4.4/5.0 **Total Reviews:** 2,494 #### How Do G2 Users Rate Talkdesk? - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10) - **Ease of Admin:** 8.9/10 (Category avg: 8.8/10) - **Ease of Use:** 9.1/10 (Category avg: 9.0/10) #### Who Is the Company Behind Talkdesk? - **Seller:** [Talkdesk](https://www.g2.com/sellers/talkdesk) - **Company Website:** www.talkdesk.com - **Year Founded:** 2011 - **HQ Location:** Palo Alto, CA - **Twitter:** @talkdesk 6,959 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4e0e5af292863ff50ed178e452cdc1e6f02d6fe9d8fce3e273f8df1fa193ff21&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2837787%2F&secure%5Burl_type%5D=linkedin_company_website) 1,396 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Supervisor, Customer Service Representative - **Top Industries:** Consumer Services, Computer Software - **Company Size:** 60% Medium, 20% Small #### What Do G2 Reviewers Say About Talkdesk? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **user-friendly interface** of Talkdesk, enhancing their ability to review conversations and manage calls effectively. - Users appreciate the **enhanced efficiency** of Talkdesk, benefiting from streamlined communication and robust reporting tools. - Users value the **seamless CRM integration** of Talkdesk, enhancing productivity with automated features and strong customer support. - Users praise Talkdesk's **excellent customer support** , enhancing team efficiency and simplifying CRM integration. - Users appreciate the **all-in-one communication platform** of Talkdesk, enabling efficient customer assistance across various channels. ##### Cons - Users experience **call issues** with Talkdesk, citing audio problems, dropped calls, and unclear error responses. - Users experience **technical issues** with Talkdesk, including dropped calls, glitches, and manual callback settings interruptions. - Users express frustration over **missing features** in Talkdesk, including spellcheck and flexible scheduling options during calls. - Users face **notification issues** with Talkdesk, as unexpected offline status changes disrupt their experience without alerts. - Users experience **poor customer support** , hindering their ability to effectively learn and utilize Talkdesk's features. #### What Are Recent G2 Reviews of Talkdesk? **["Talkdesk Keeps Calls Organized with Powerful Reporting and Coaching Insights"](https://www.g2.com/survey_responses/talkdesk-review-13236400)** **Rating:** 5.0/5.0 stars _— Mallory S._ [Read full review](https://www.g2.com/survey_responses/talkdesk-review-13236400) **["Omnichannel Support, Data Driven AI, Full of Capabilities"](https://www.g2.com/survey_responses/talkdesk-review-11334066)** **Rating:** 4.0/5.0 stars _— Tyra S._ [Read full review](https://www.g2.com/survey_responses/talkdesk-review-11334066) #### What Are G2 Users Discussing About Talkdesk? - [How is Talkdesk transforming customer service operations with its innovative call center solutions?](https://www.g2.com/discussions/how-is-talkdesk-transforming-customer-service-operations-with-its-innovative-call-center-solutions) - 3 comments - [What is Talkdesk used for?](https://www.g2.com/discussions/what-is-talkdesk-used-for) - 2 comments ### [ClickPost](https://www.g2.com/products/clickpost/reviews) ClickPost transforms post-purchase experiences for hundreds of global brands including Walmart, Puma, Jackery, Mars and Nykaa - turning delivery tracking, returns, and customer communications into revenue drivers rather than cost centers. Our logistics intelligence platform connects 600+ carriers worldwide, processing millions of monthly shipments with AI-powered automation that reduces failed deliveries, converts returns to exchanges, and eliminates customer anxiety between "order placed" and "delivered." ClickPost makes post-purchase your loyalty driver - Eliminate "Where's My Order?" Queries - Branded tracking pages and proactive notifications reduce support inquiries by 60%. AI recommends relevant products boosting your AOV. - Convert Returns to Revenue - Intelligent returns management identifies exchange opportunities, automates refund processing, and retains customers. - Advanced Returns Intelligence - AI segments customers on shopping behaviour for personalized policies that boost lifetime value. Intelligent Operations That Scale - Unified Multi-Carrier Dashboard - Single API connects all carriers and shipping partners, giving complete visibility across forward shipments, returns, and exceptions. - Performance-Based Carrier Allocation - AI automatically routes shipments to best-performing carriers by geography, improving on-time delivery and reducing costs. - Prevent Delivery Failures Before They Happen - AI voice agents resolve delivery exceptions through automated customer conversations, cutting RTO rates dramatically. - Advanced Returns Analytics - Understand return patterns, protect returns from abusers, and optimize reverse logistics flows - Real-Time Exception Management - Catch delivery issues early and resolve them automatically before customers notice Whether you're managing next-day delivery expectations in competitive markets or navigating festive season spikes, ClickPost gives you the intelligence to deliver exceptional post-purchase experiences at scale. **Average Rating:** 4.8/5.0 **Total Reviews:** 144 #### How Do G2 Users Rate ClickPost? - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10) - **Ease of Admin:** 9.6/10 (Category avg: 8.8/10) - **Ease of Use:** 9.4/10 (Category avg: 9.0/10) - **Segmentation:** 10.0/10 (Category avg: 8.5/10) #### Who Is the Company Behind ClickPost? - **Seller:** [ClickPost](https://www.g2.com/sellers/clickpost) - **Company Website:** www.clickpost.ai - **HQ Location:** Recife , Pernambuco - **Twitter:** @ClickPost 198 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=68e067a848206250eb5c3d5c1f945b499e0057912f7d2fe34d60a16df496f1c0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fplaynaweb%2Fabout&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Product Manager - **Top Industries:** Apparel & Fashion, Consumer Goods - **Company Size:** 59% Medium, 21% Small #### What Do G2 Reviewers Say About ClickPost? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **real-time tracking visibility** of ClickPost, enhancing delivery success and simplifying logistics management. - Users appreciate the **ease of use** of ClickPost, simplifying operations with intuitive design and excellent support. - Users commend the **excellent customer support** of ClickPost, highlighting its proactivity and collaboration throughout the process. - Users appreciate the **excellent service quality** of ClickPost, especially its reliable tracking and proactive customer support. - Users appreciate the **reliable real-time tracking** of ClickPost, enhancing delivery efficiency and customer satisfaction. ##### Cons - Users find **limited customization** in certain workflows, impacting their ability to optimize the product's full potential. - Users express frustration over **missing features** in ClickPost, particularly regarding courier tech and bug reporting. - Users experience frequent **delay issues** with tracking updates and shipment status, impacting overall efficiency. - Users face challenges with **tracking issues** , including delayed updates and unclear NDR remarks affecting shipment management. - Users often face **delays** in development and updates, impacting shipment status and overall efficiency. #### What Are Recent G2 Reviews of ClickPost? **["Seamless API Integration and Logistics Management"](https://www.g2.com/survey_responses/clickpost-review-12740159)** **Rating:** 4.5/5.0 stars _— Aviral G._ [Read full review](https://www.g2.com/survey_responses/clickpost-review-12740159) **["Smooth Onboarding and a User-Friendly Experience"](https://www.g2.com/survey_responses/clickpost-review-12439989)** **Rating:** 5.0/5.0 stars _— Murtuza S._ [Read full review](https://www.g2.com/survey_responses/clickpost-review-12439989) #### What Are G2 Users Discussing About ClickPost? - [What does Clickpost do?](https://www.g2.com/discussions/what-does-clickpost-do) - [What is ClickPost delivery?](https://www.g2.com/discussions/what-is-clickpost-delivery) - [What is retail ClickPost?](https://www.g2.com/discussions/what-is-retail-clickpost) - [How does ClickPost work?](https://www.g2.com/discussions/how-does-clickpost-work) ### [Textline](https://www.g2.com/products/textline/reviews) Textline is a feature-rich and secure business texting platform. It empowers support, sales, marketing, and operations teams to communicate better and at scale. Connect with customers, leads, patients, or employees using Textline to build better relationships, deliver top-notch customer service, or close more deals. With features like a shared SMS inbox, two-way texting, HIPAA-compliant SMS, live web chat, automations, and more, Textline helps thousands of companies, including 1-800-GOT-JUNK?, Tuft & Needle, and Lyft, improve and streamline business conversations. Try Textline free for 14 days today and start customizing your customer outreach and automating your communication workflows. **Average Rating:** 4.7/5.0 **Total Reviews:** 382 #### How Do G2 Users Rate Textline? - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10) - **Ease of Admin:** 9.1/10 (Category avg: 8.8/10) - **Ease of Use:** 9.3/10 (Category avg: 9.0/10) - **Segmentation:** 7.4/10 (Category avg: 8.5/10) #### Who Is the Company Behind Textline? - **Seller:** [Textline](https://www.g2.com/sellers/textline) - **Company Website:** textline.com - **Year Founded:** 2015 - **HQ Location:** Los Angeles, CA - **Twitter:** @textline 281 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=abb94e870985b98bba53850d6905424be761f6477c2aeacd07493422e98b61f9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F7583438%2F&secure%5Burl_type%5D=linkedin_company_website) 62 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Operations Manager - **Top Industries:** Hospital & Health Care, Health, Wellness and Fitness - **Company Size:** 68% Small, 27% Medium #### What Do G2 Reviewers Say About Textline? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Textline, enjoying its straightforward interface and seamless communication features. - Users appreciate the **friendly and responsive customer support** from Textline, ensuring quick solutions and assistance. - Users appreciate the **helpful customer support** of Textline, noting quick responses and efficient issue resolution. - Users appreciate the **excellent communication capabilities** of Textline, enabling efficient support and improved service delivery. - Users appreciate the **efficient communication capabilities** of Textline, which significantly improve customer support and service delivery. ##### Cons - Users desire **missing features** like message status indicators, message editing, and enhanced billing configurations in Textline. - Users are frustrated by **messaging issues** like needing to refresh for new messages and navigation challenges in the app. - Users express frustration with **notification issues** , seeking better filtering and customization options for message alerts. - Users find Textline has **limited features** , particularly lacking in bulk messaging shortcuts and integrations. - Users experience **unexplained SMS errors** that hinder message delivery and lack clear notifications when issues arise. #### What Are Recent G2 Reviews of Textline? **["Efficient, Versatile, and Essential Communication Tool"](https://www.g2.com/survey_responses/textline-review-10345791)** **Rating:** 5.0/5.0 stars _— Greg S._ [Read full review](https://www.g2.com/survey_responses/textline-review-10345791) **["Textline Makes Patient Communication Smooth, Fast, and Easy"](https://www.g2.com/survey_responses/textline-review-12696238)** **Rating:** 5.0/5.0 stars _— Bahareh H._ [Read full review](https://www.g2.com/survey_responses/textline-review-12696238) #### What Are G2 Users Discussing About Textline? - [How much is textline a month?](https://www.g2.com/discussions/how-much-is-textline-a-month) - [How does text line work?](https://www.g2.com/discussions/how-does-text-line-work) - [What is Textline com?](https://www.g2.com/discussions/what-is-textline-com) - [Is Textline good?](https://www.g2.com/discussions/is-textline-good) - 2 comments, 1 upvote ### [Boulevard](https://www.g2.com/products/boulevard-labs-inc-boulevard/reviews) One platform. All the things. Boulevard offers the fastest-growing client experience platform purpose-built for salons, spas, medspas, and other appointment-based, self-care businesses. The modern, intuitive platform empowers business owners and professionals alike to deliver personable, enjoyable experiences to their clients through online appointment scheduling, messaging, marketing, and payments that are simple, elegant, and reliable. Visit joinblvd.com to see a demo. **Average Rating:** 4.4/5.0 **Total Reviews:** 106 #### How Do G2 Users Rate Boulevard? - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10) - **Ease of Admin:** 8.7/10 (Category avg: 8.8/10) - **Ease of Use:** 9.1/10 (Category avg: 9.0/10) - **Segmentation:** 8.7/10 (Category avg: 8.5/10) #### Who Is the Company Behind Boulevard? - **Seller:** [Boulevard Labs, Inc.](https://www.g2.com/sellers/boulevard-labs-inc) - **Company Website:** joinblvd.com - **Year Founded:** 2016 - **HQ Location:** Los Angeles, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a75204d752e1ee600e410ea8778b827f3351a8f86f9bc538920a7e7f4c635346&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fboulevard%2F&secure%5Burl_type%5D=linkedin_company_website) 570 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, Practice Manager - **Top Industries:** Health, Wellness and Fitness, Medical Practice - **Company Size:** 80% Small, 16% Medium #### What Do G2 Reviewers Say About Boulevard? _AI-generated summary from verified user reviews_ ##### Pros - Users find Boulevard incredibly **user-friendly** , making it easy for both staff and clients to navigate and use. - Users value the **easy online booking** of Boulevard, making the process seamless even for non-tech savvy clients. - Users appreciate the **helpful and prompt customer support** of Boulevard, enhancing their overall experience and ease of use. - Users love the **user-friendly interface and exceptional customer service** , making it easy to manage diverse features effectively. - Users find the **customer support helpful** and appreciate the intuitive design and easy-to-use features of Boulevard. ##### Cons - Users find Boulevard lacking in **customization options** , noting important missing features that affect operational efficiency. - Users often face **communication issues** with Boulevard, experiencing delays in reaching live support and resolving urgent problems. - Users experience significant **payment issues** with Boulevard, including delays and lack of third-party integration options. - Users find several **feature issues** with Boulevard, lacking essential integrations and flexibility for service management. - Users find the **inaccurate reporting** of Boulevard challenging, as it complicates tracking and record-keeping. #### What Are Recent G2 Reviews of Boulevard? **["Streamlined Salon Scheduling with Effective Checkout"](https://www.g2.com/survey_responses/boulevard-review-13167511)** **Rating:** 5.0/5.0 stars _— Diane B._ [Read full review](https://www.g2.com/survey_responses/boulevard-review-13167511) **["Seamless Booking, Great Client Communication"](https://www.g2.com/survey_responses/boulevard-review-13179053)** **Rating:** 4.0/5.0 stars _— Traci O._ [Read full review](https://www.g2.com/survey_responses/boulevard-review-13179053) #### What Are G2 Users Discussing About Boulevard? - [What is Boulevard used for?](https://www.g2.com/discussions/what-is-boulevard-used-for) ### [Salesmsg](https://www.g2.com/products/salesmsg/reviews) 𝗦𝗮𝗹𝗲𝘀𝗺𝘀𝗴 𝗶𝘀 𝘁𝗵𝗲 𝗰𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻 𝗽𝗹𝗮𝘁𝗳𝗼𝗿𝗺 𝘁𝗵𝗮𝘁 𝗺𝗮𝗸𝗲𝘀 𝗲𝘃𝗲𝗿𝘆 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗶𝗻𝘁𝗲𝗿𝗮𝗰𝘁𝗶𝗼𝗻 𝘃𝗶𝘀𝗶𝗯𝗹𝗲, 𝘁𝗿𝗮𝗰𝗸𝗮𝗯𝗹𝗲, 𝗮𝗻𝗱 𝗽𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹: 𝗳𝗿𝗼𝗺 𝘁𝗵𝗲 𝗳𝗶𝗿𝘀𝘁 𝘁𝗲𝘅𝘁 𝘁𝗼 𝗮 𝗹𝗶𝗳𝗲𝗹𝗼𝗻𝗴 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗿𝗲𝗹𝗮𝘁𝗶𝗼𝗻𝘀𝗵𝗶𝗽. Sales closes faster when every lead gets a response in under 60 seconds. Marketing runs SMS campaigns that actually get read, with a 98% open rate. Support handles more conversations without adding headcount. AI Agents work across every team and every stage of the funnel, responding, qualifying, routing, and following up automatically. It runs inside your CRM. Every text and call logs to the contact record automatically. Your team stays accountable and every manager sees exactly what's happening. What Salesmsg can do for your team: • Sales: automated first response, shared inbox, full rep visibility • Marketing: broadcasts, segmented campaigns, CRM-triggered sequences • Support: AI Agents that handle inbound 24/7, escalate when needed Real Results: • Cut daily recruiting work from 4 hours to 30 minutes with AI qualification • Dropped average lead response time from 27 to 21 minutes • Grew reps hitting quota from 3 to 13 after adding conversation visibility • 88% lift in response rate with AI Agents vs. manual follow-up Real conversations. Real results. That's how your team builds lasting customer relationships with Salesmsg. **Average Rating:** 4.7/5.0 **Total Reviews:** 409 #### How Do G2 Users Rate Salesmsg? - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10) - **Ease of Admin:** 9.3/10 (Category avg: 8.8/10) - **Ease of Use:** 9.3/10 (Category avg: 9.0/10) - **Segmentation:** 8.1/10 (Category avg: 8.5/10) #### Who Is the Company Behind Salesmsg? - **Seller:** [Salesmsg](https://www.g2.com/sellers/salesmsg) - **Company Website:** www.SalesMessage.com - **Year Founded:** 2017 - **HQ Location:** Delray Beach, FL - **Twitter:** @salesmsg 148 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=475df0982f2442bf884ac60a7e5d995cedc9b15c31dd7eb3bbb5200a18ffaf70&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsalesmsg%2F&secure%5Burl_type%5D=linkedin_company_website) 44 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, Sales - **Top Industries:** Health, Wellness and Fitness, Real Estate - **Company Size:** 68% Small, 27% Medium #### What Do G2 Reviewers Say About Salesmsg? _AI-generated summary from verified user reviews_ ##### Pros - Users find Salesmsg to be highly **user-friendly and intuitive** , making communication seamless and convenient. - Users find **easy communication** with Salesmsg beneficial, allowing seamless interaction without disturbing patients during busy times. - Users value the **easy integration** with HubSpot, enhancing their workflow for sending personalized SMS to customers. - Users love the **seamless integration** with HubSpot, enhancing communication and lead management effectively. - Users appreciate the **responsive customer support** of Salesmsg, noting their availability and genuine investment in user success. ##### Cons - Users wish for **missing features** like dark mode and large image support to enhance their Salesmsg experience. - Users face **messaging issues** with text delivery and limitations on SMS sending, affecting overall usability and efficiency. - Users report **sending issues** with Salesmsg, facing blank panels and missing feedback on message delivery and responses. - Users experience **SMS delivery issues** , leading to delays in message visibility and unexpected call notifications. - Users report **slow loading** in the mobile app, making it hard to efficiently send messages and attachments. #### What Are Recent G2 Reviews of Salesmsg? **["AI-Enhanced Salesmsg Transforms Customer Interactions"](https://www.g2.com/survey_responses/salesmsg-review-13191248)** **Rating:** 5.0/5.0 stars _— Mark R._ [Read full review](https://www.g2.com/survey_responses/salesmsg-review-13191248) **["Effortless Customer Communication with Salesmsg"](https://www.g2.com/survey_responses/salesmsg-review-11705393)** **Rating:** 5.0/5.0 stars _— Michael S._ [Read full review](https://www.g2.com/survey_responses/salesmsg-review-11705393) #### What Are G2 Users Discussing About Salesmsg? - [What is Salesmsg used for?](https://www.g2.com/discussions/what-is-salesmsg-used-for) ### [SuprSend](https://www.g2.com/products/suprsend/reviews) SuprSend is a notification infrastructure built for modern product teams who need reliable, scalable, and developer-friendly notifications without building everything from scratch. WHY TEAMS CHOOSE SUPRSEND: Stop Rebuilding Notifications Most teams waste 3-6 months building notification systems that break at scale. SuprSend gives you enterprise-grade infrastructure out of the box so you can ship notifications in days, not months. One API, Every Channel Send to email, SMS, WhatsApp, Slack, MS Teams, mobile push, web push, and in-app—all with a single API call. No more juggling multiple vendor SDKs or maintaining separate integrations. Built for Developers, Loved by Product Teams Developers get clean APIs and SDKs (Node, Python, Java, Go, PHP). Product teams get a no-code workflow builder to create, test, and launch notifications without engineering bottlenecks. Workflows That Actually Work Build smart notification workflows with batching, digests, delays, conditional logic, timezone support, and cross-channel routing. Send the right message, on the right channel, at the right time. WHAT YOU GET: - Unified Notification API - One API for all channels - Template Management - Version-controlled templates with live preview - Workflow Builder - Drag-and-drop workflows with conditions and delays - In-App Inbox & Feed - Drop-in React components for web and mobile - User Preferences - Out-of-the-box preference management - Multi-Tenancy - Per-tenant customization for B2B2C products - Vendor Management - Automatic failover between email/SMS providers - Smart Routing - Intelligent channel selection based on user behavior - Real-time Analytics - Logs, delivery rates, and failure alerts - Data Warehouse Integration - Run campaigns on top of your data BUILT FOR: - SaaS products needing transactional emails (password resets, invoices, alerts) - B2B2C platforms requiring per-tenant notification customization - Growth teams running engagement campaigns across multiple channels - Engineering teams who don't want to build notification infrastructure TRUSTED BY: Startups to scaling companies across SaaS, E-commerce, FinTech, HealthTech, and EdTech rely on SuprSend to handle millions of notifications daily. Try SuprSend for free: https://www.suprsend.com/ **Average Rating:** 4.8/5.0 **Total Reviews:** 128 #### How Do G2 Users Rate SuprSend? - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10) - **Ease of Admin:** 9.3/10 (Category avg: 8.8/10) - **Ease of Use:** 9.6/10 (Category avg: 9.0/10) - **Segmentation:** 9.9/10 (Category avg: 8.5/10) #### Who Is the Company Behind SuprSend? - **Seller:** [SuprSend](https://www.g2.com/sellers/suprsend) - **Company Website:** www.suprsend.com - **Year Founded:** 2022 - **HQ Location:** San Francisco, CA - **Twitter:** @SuprSend 102 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=19169b3dd62326f960543ab21f2063675cd3c1e7e3bb664652d3f96378a03e99&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsuprsend%2F&secure%5Burl_type%5D=linkedin_company_website) 22 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 73% Small, 22% Medium #### What Do G2 Reviewers Say About SuprSend? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **visual workflow builder** of SuprSend, enabling easy management and customization of notification flows. - Users appreciate the **ease of use** of SuprSend, enabling effortless management of notification workflows without coding. - Users value the **intuitive workflow builder** of SuprSend, enabling seamless management of notifications without coding hassles. - Users value the **simple integrations** of SuprSend, facilitating quick setups and enhancing notification management seamlessly. - Users value the **easy setup** of SuprSend, allowing for straightforward customization of notification flows without coding. ##### Cons - Users find the **missing features** in SuprSend limit its potential, suggesting improvements for a more complete product. - Users seek **more comprehensive features** on SuprSend, noting limited capabilities for complex marketing use cases. - Users find the **limited templates** frustrating, hoping for more options to streamline their email creation process. - Users find the **difficult setup** process of SuprSend time-consuming, taking longer than anticipated for initial configuration. - Users find the **learning curve steep** initially, requiring time and effort to configure the SuprSend platform effectively. #### What Are Recent G2 Reviews of SuprSend? **["SuprSend Makes Multi-Channel Notifications Clean, Scalable, and Developer-Friendly"](https://www.g2.com/survey_responses/suprsend-review-12770173)** **Rating:** 4.0/5.0 stars _— Sakshi T._ [Read full review](https://www.g2.com/survey_responses/suprsend-review-12770173) **["Streamlining Multi-Channel Notifications with Ease"](https://www.g2.com/survey_responses/suprsend-review-12762968)** **Rating:** 5.0/5.0 stars _— Rutvik V._ [Read full review](https://www.g2.com/survey_responses/suprsend-review-12762968) - ‹ Prev ‹ Prev - 1 - [2](/categories/proactive-notification?order=g2_score&page=2#product-list) - [3](/categories/proactive-notification?order=g2_score&page=3#product-list) - [4](/categories/proactive-notification?order=g2_score&page=4#product-list) - [5](/categories/proactive-notification?order=g2_score&page=5#product-list) - … - [7](/categories/proactive-notification?order=g2_score&page=7#product-list) - [8](/categories/proactive-notification?order=g2_score&page=8#product-list) - [Next › Next ›](/categories/proactive-notification?order=g2_score&page=2#product-list) Spotlight Categories [ETL Tools](https://www.g2.com/categories/etl-tools) [Identity Verification Software](https://www.g2.com/categories/identity-verification) [Core HR Software](https://www.g2.com/categories/core-hr) [Inbound Call Tracking Software](https://www.g2.com/categories/inbound-call-tracking) [Product Lifecycle Management (PLM) Software](https://www.g2.com/categories/product-lifecycle-management-plm) Similar Categories - [Help Desk](/categories/help-desk) - [Live Chat](/categories/live-chat) - [Customer Self-Service](/categories/customer-self-service) - [Social Customer Service](/categories/social-customer-service) - [Appointment Reminder](/categories/appointment-reminder) - [Call & Contact Center](/categories/call-contact-center) - [Client Onboarding](/categories/client-onboarding) - [Co-Browsing](/categories/co-browsing) - [Complaint Management](/categories/complaint-management) - [Contact Center Outsourcing Services](/categories/contact-center-outsourcing-services) - [Contact Center Payments](/categories/contact-center-payments) - [Conversational Support](/categories/conversational-support) - [Customer Communications Management](/categories/customer-communications-management) - [Customer Education](/categories/customer-education) - [Customer Service Automation](/categories/customer-service-automation) [Browse Proactive Notification Themes](/categories/proactive-notification/themes) ![Inia Debnath](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Inia Debnath") ID Researched and written by [Inia Debnath](https://research.g2.com/insights/author/inia-debnath) Updated October 3, 2024 Proactive notification software, or proactive multi-channel communication software, helps raise awareness for customers and companies by providing useful information or alerting individuals to some upcoming activity or action. This software enables users to get notifications to which they have subscribed and alert customers of upcoming deadlines, payments, product updates, and noteworthy promotions, in addition to suspicious activity on their accounts. Proactive notification software can also alert customers about the events and other information of a company to help optimize customer service and increase sales. This type of software can deliver notifications in the form of SMS (text), voice messaging, email, or fax notifications, and can often allow for a two-way chat. To qualify for inclusion in the Proactive Notification category, a product must: - Allow users to receive reminders, alerts, and notifications in the form of one or more of the following methods: email, SMS, voice message, etc. - Integrate with customer database software, like CRM Software, in order to extract customer-related data Top Tools at a Glance | Product | Best for | User Review | | --- | --- | --- | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b4de3f87b12321882f19b7a93f94109c/zendesk-for-customer-service.png "Product Avatar Image")](https://www.g2.com/products/zendesk-for-customer-service/reviews)[Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)[4.3/5(7,044)](https://www.g2.com/products/zendesk-for-customer-service/reviews) | Omnichannel ticket routing with automation triggers | "Strong Customer Service Platform with Powerful Integrations" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_78157590672afd10e3d32913f02518ca/textedly.png "Product Avatar Image")](https://www.g2.com/products/textedly/reviews)[Textedly](https://www.g2.com/products/textedly/reviews)[4.6/5(1,406)](https://www.g2.com/products/textedly/reviews) | Mass employee alerts with keyword-based segmentation | "Textedly helps conquer conference communication challenges!" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_510a0b4737d54ffaf694134b9ff015f5/dialmycalls.png "Product Avatar Image")](https://www.g2.com/products/dialmycalls/reviews)[DialMyCalls](https://www.g2.com/products/dialmycalls/reviews)[4.7/5(1,003)](https://www.g2.com/products/dialmycalls/reviews) | Voice-first emergency alerts with multi-channel broadcast | "Intuitive UI, Wish-List Features, and Exceptionally Responsive Support" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b3390b4cc3d92e87d570895f7358c003/amazon-simple-queue-service-sqs.jpg "Product Avatar Image")](https://www.g2.com/products/amazon-simple-queue-service-sqs/reviews)[Amazon Simple Queue Service...](https://www.g2.com/products/amazon-simple-queue-service-sqs/reviews)[4.4/5(146)](https://www.g2.com/products/amazon-simple-queue-service-sqs/reviews) | Async event queuing for AWS-native workflows | "Efficient, Scalable Messaging for ETL and Event-Driven Pipelines" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e9244fb813aa07760d5c38b4fedbf12c/text-em-all.png "Product Avatar Image")](https://www.g2.com/products/text-em-all/reviews)[Text-Em-All](https://www.g2.com/products/text-em-all/reviews)[4.8/5(825)](https://www.g2.com/products/text-em-all/reviews) | Emergency text broadcasts with two-way replies | "Effortless Mass Messaging for Workforce Coordination" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e3a8d60332cca437222ea3ba4d00292c/genesys-cloud-cx.png "Product Avatar Image")](https://www.g2.com/products/genesys-cloud-cx/reviews)[Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews)[4.4/5(1,558)](https://www.g2.com/products/genesys-cloud-cx/reviews) | Omnichannel routing with Salesforce integration | "Centralized Omnichannel Power with Insightful Real-Time Reporting" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_5659ada74ab633b253eda4cfde8c2c73/onesignal.png "Product Avatar Image")](https://www.g2.com/products/onesignal/reviews)[OneSignal](https://www.g2.com/products/onesignal/reviews)[4.7/5(1,228)](https://www.g2.com/products/onesignal/reviews) | Cross-platform proactive notification with single-SDK integration | "Very nice" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_43a6224d46579e98e5e091bdfdfca6cb/wati.png "Product Avatar Image")](https://www.g2.com/products/wati/reviews)[Wati](https://www.g2.com/products/wati/reviews)[4.6/5(501)](https://www.g2.com/products/wati/reviews) | WhatsApp broadcast campaigns with chatbot automation | "Game-Changing WhatsApp Automation for Meta Ad Lead Follow-Up" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_0faf911e236db1931dc1cca4e4fb3f96/talkdesk.png "Product Avatar Image")](https://www.g2.com/products/talkdesk/reviews)[Talkdesk](https://www.g2.com/products/talkdesk/reviews)[4.4/5(2,593)](https://www.g2.com/products/talkdesk/reviews) | Omnichannel call routing with Salesforce integration | "Talkdesk Keeps Calls Organized with Powerful Reporting and Coaching Insights" | * * * Show More