# Tidio Reviews **Vendor:** Tidio **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.6/5.0 **Total Reviews:** 1,904 ## About Tidio Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, and tech use Tidio to streamline communication, resolve issues faster, and drive more sales. With Tidio, support teams can engage customers in real time via live chat, automate responses to FAQs with Flows (rules-based chatbots), and manage conversations from multiple channels like email, Messenger, Instagram, WhatsApp, and email in one unified dashboard. At the heart of the platform is Lyro, Tidio’s conversational AI agent and chatbot, capable of resolving up to 67% of common customer inquiries without human involvement. With a single click, Lyro starts using your company’s existing help content to provide accurate and brand-consistent responses without making up answers. When in doubt, the AI agent will hand over the ticket to your team, enhancing trust between users and your brand. Tidio empowers businesses to scale their support without overwhelming their teams. It reduces missed chats, shortens response times, and frees up agents to focus on complex issues. Start free and get 50 AI-powered conversations with Lyro. No credit card required. 💬 Live Chat • Real-Time Support – Engage with visitors instantly through a lightweight chat widget. • Live Typing Preview – See what users are typing before they hit send. • Canned Responses – Use pre-written replies for quick, consistent answers. • AI Reply Assistant – Enhance responses with GPT-4 suggestions. • User Management – Ban users by IP, view live visitor lists. • Chat Transcripts – Save or email conversation history. • Attachments – Support for sending files (images, docs, videos). ⚙️ Flows (Chatbot Automation) • Visual Automation Builder – No-code drag & drop builder for custom flows. • Pre-designed Templates – 40+ templates designed for eCommerce. • Data Collection – Auto-capture contact info and feedback. • Abandoned Cart Recovery – Send timed offers/discounts. • Third-Party Integrations – Sync data with external tools and platforms. 🤖 Lyro (AI Agent) • Conversational AI – Automatically resolve up to 70% of questions. • Product Recommendations – Suggest items based on Shopify product data. • Multichannel Support – Works across live chat, WhatsApp, Instagram, Messenger. • Multilingual Capabilities – Respond in English, Spanish, French, Portuguese, German. • Analytics – Review AI performance and conversation stats. 🛒 Order Management (for Shopify) • Cart Preview – See what's in the customer's cart in real time. • Order History Access – View past orders for personalized help. • Direct Product Recommendations – Suggest products inside the chat. • Order Management – Cancel, update, or refund orders via chat. • Discount Offering – Share coupon codes live in conversation. 🎫 Ticketing System • Unified Ticket Creation – Convert emails/chats into support tickets. • Tagging and Prioritization – Organize and prioritize tasks. • Operator Tracking – Know who’s assigned to what. • Advanced Filtering – Quickly sort through tickets. • Spam Management – Auto-detect and filter irrelevant messages. 📡 Communication Channels Manage all in one dashboard: • Live Chat – Real-time website conversations. • Email – Integrate multiple inboxes. • Instagram – Reply to DMs and reactions. • Messenger – Chat with Facebook users. 🎨 Customization • Branding – Match chat widget to your site's look & feel. • Visibility Settings – Customize widget display by time/device. • Offline Messaging – Capture leads when you're offline. 📊 Analytics • Performance Monitoring – Track response times, satisfaction, missed chats. • Team Insights – Evaluate individual/team productivity. • Flow Analysis – Optimize automations based on performance data. 🔒 Privacy & Compliance • SOC 2 Type 2 • GDPR • CCPA • EU-US DPF • CPRA • AI Pact ## Tidio Pros & Cons **What users like:** - Users commend the **ease of use** of Tidio, enhancing customer communication and simplifying implementation significantly. (225 reviews) - Users value the **immediate customer support** Tidio provides, enhancing engagement and service efficiency remarkably. (184 reviews) - Users value Tidio's **efficient AI chatbots** , enabling quick responses and seamless customer communication during peak times. (155 reviews) - Users find Tidio's **easy setup** process makes getting started seamless and efficient for engaging customers. (154 reviews) - Users love Tidio's **real-time engagement features** , easy setup, and comprehensive support for a seamless communication experience. (139 reviews) - Users love Tidio's **efficient AI-enabled chat features** , appreciating its user-friendly setup and fantastic support. (132 reviews) - Automation (124 reviews) - Intuitive (120 reviews) - Useful (117 reviews) - Users appreciate the **excellent customer support** of Tidio, enhancing their experience with seamless communication convenience. (107 reviews) **What users dislike:** - Users find Tidio **expensive** , especially the bundles, making it hard for freelancers to afford. (76 reviews) - Users find the **missing features** in Tidio, especially geolocation, costly and limiting for broader accessibility. (59 reviews) - Users desire **more customization options** in Tidio, such as mandatory fields and adjustable chat workflows. (57 reviews) - Users find Tidio's pricing to be **too expensive** , suggesting more affordable options would better suit smaller businesses. (56 reviews) - Users desire **enhanced features** in Tidio, including more styles, increased automation limits, and mobile capabilities. (55 reviews) - Users face **usage limitations** with Tidio's free version, often maxing out chat requests too soon. (47 reviews) - Chat Functionality (46 reviews) - Users find the **AI limitations** of Tidio restrictive, particularly in pricing and customization for their specific needs. (44 reviews) - Cost Limitations (44 reviews) - Chat Functionality Issues (43 reviews) ## Tidio Reviews ### 1. Easy setup, Lyro AI, and custom flows make Tidio great for customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Akarsh B. | Video Editor, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2025 **What do you like best about Tidio?** The way Tidio continuously enhances Lyro AI responses to make them seem more accurate and natural over time is a more recent feature that I truly like. It now saves even more time by answering frequently asked consumer enquiries with less human participation. Additionally, I value the improved workflow organization and seamless inbox experience, which make it simpler to handle discussions across several media. Automation creation is now quicker than ever thanks to minor usability improvements in the chatbot builder and dashboard. In general, the platform seems to be constantly evolving rather than being unchanged. **What do you dislike about Tidio?** Making sophisticated features more available without having to switch to higher price tiers too soon is one area Tidio might do better. Deeper interfaces with more third-party tools, particularly CRM and e-commerce platforms, would also be fantastic. Growing companies could create more specialised workflows with greater flexibility in chatbot logic, reporting, and customisation. Although the platform is already robust overall, these improvements would increase its long-term scalability. **What problems is Tidio solving and how is that benefiting you?** Tidio helps me manage all customer chats from my website and social channels in one place. With Lyro AI and custom flows, it handles repetitive questions, improves keyword search, and saves me a lot of time. This means faster responses for customers and less manual effort for me. **Official Response from Olek Potrykus:** > Thank you Akarsh from your amazing feedback! ### 2. Helpful tool, but still has room for improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Mateusz N. | Psychologist, Manufacturing, Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2025 **What do you like best about Tidio?** Since my last review, the platform has remained consistently reliable and stable. The core features I value, like the intuitive interface and seamless website integration, continue to perform very well. I haven't noticed many major new updates, but the solid foundation keeps my workflow efficient and predictable. **What do you dislike about Tidio?** My previous points still apply, which is why my rating has stayed the same. The pricing structure feels a bit steep when scaling up or needing access to more advanced features. Additionally, while the AI capabilities are useful for basic tasks, they still occasionally struggle with more complex customer queries and could use further refinement. **What problems is Tidio solving and how is that benefiting you?** Tidio helps us manage customer conversations more efficiently, especially by automating basic inquiries and offering instant support even outside of working hours. This allows us to reduce the workload on our human support team and respond to customers faster, which improves satisfaction and conversion rates. Even though the AI features are still developing, they already help us handle frequent questions, filter leads, and streamline the support process. **Official Response from Bart Turczynski:** > Cześć Mateusz! Thanks for the thoughtful review. Lyro has proven itself to be successful with resolving most tickets for our clients. A key step is to make sure the training data—your knowledge base, FAQs, etc.—are in sync and the more data you have, the better the answers. Shoot us a message at support@tidio.net and we'll help. ### 3. Reliable, Easy-to-Use Live Chat for Event Marketing Teams **Rating:** 4.0/5.0 stars **Reviewed by:** Tom P. | Head of Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2025 **What do you like best about Tidio?** One of the newer things we’ve really enjoyed is how Tidio has grown beyond just live chat. The added automation and AI features have made it much easier for us to manage customer enquiries more efficiently, especially during busier periods, without losing that personal touch. We’ve also noticed improvements in chatbot customisation, which gives us more flexibility to tailor responses and guide users more smoothly through their journey. The analytics have become more useful too, giving us clearer insights into performance and helping shape our marketing decisions. It’s great to see that Tidio is still keeping things simple and easy to use, while continuing to add features that genuinely improve the platform without making it feel complicated. **What do you dislike about Tidio?** That said, one area Tidio could improve is having a more unified dashboard where all projects and conversations can be viewed in one place. At the moment, it can be a bit tricky to get a full overview of activity, especially when managing multiple campaigns at once. It would also be helpful to have more advanced filtering and organisation options for conversations, so teams can prioritise and manage chats more efficiently. As we’ve grown, having a bit more flexibility in how we sort and track interactions would make a big difference. Overall, these aren’t major issues, but refining the way information is displayed and managed would make an already strong platform even more effective. **What problems is Tidio solving and how is that benefiting you?** catching our customers at the rigfht times in the sales funnel **Official Response from Olek Potrykus:** > Hi Tom, we appreciate you leaving the review! ### 4. A very useful ai-powered live chat with great automation features **Rating:** 4.5/5.0 stars **Reviewed by:** Chukwunonso N. | Lead Designer/Founder, Design, Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2025 **What do you like best about Tidio?** The AI support agent was a dealbreaker. It has saved me cost and helped with improving customer experience for my site visitors **What do you dislike about Tidio?** The pricing structure can be better. The human conversations and flow triggers should be increased for starter plan and the powered by Tidio should be removed too **What problems is Tidio solving and how is that benefiting you?** Honestly, Tidio's been a game-changer for chatting with visitors on the Nulife Multimedia site. Before, it was like sending messages into the void, but now we can actually talk to people right when they're checking out our design work snd reduce the chances of them clicking off without getting their questions answered. Plus, the little robot helper answers all the basic stuff so I don't have to keep repeating myself, which is a huge time-saver. It just makes connecting with potential clients feel way more natural and less like pulling teeth, which is always a win. **Official Response from Bart Turczynski:** > Thanks, Nonso, for this review! This is valuable feedback I'll pass along to the product team. If you need any help, reach out to the support team at support@tidio.net, check out https://help.tidio.com/hc/en-us, and simply talk to Lyro, it's got all the answers :) ### 5. The best assistant of our customers! **Rating:** 5.0/5.0 stars **Reviewed by:** Filip K. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Tidio?** Honestly, I'm really loving the recent updates to Lyro AI. It feels way more natural now and actually recommends specific products from our store instead of just giving generic bot answers. The fact that it can learn from our past chat histories is also a massive time-saver. **What do you dislike about Tidio?** While the interface looks great, the navigation could definitely be more intuitive. I sometimes get lost in the panel and actually have to Google how to find certain settings or features. Making the dashboard layout a bit more straightforward would be a huge help. **What problems is Tidio solving and how is that benefiting you?** We have multiple ways to contact us and we don't have big budget. Tidio solved that problem - we have tool that integrates for us every channel, and allows our agents work efficiently. **Official Response from Bart Turczynski:** > Hi Filip, thank you for the review! If there's any thing you need help with, drop us a line at support@tidio.net. In the meantime, check out https://help.tidio.com/hc/en-us and stay up to date with the latest what's what at https://updates.tidio.com/en ### 6. Using For 12+ Years & Update: Yup, Still Love Tidio! **Rating:** 5.0/5.0 stars **Reviewed by:** Bekkah M. | Webmaster & Customer Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2022 **What do you like best about Tidio?** We've been using Tidio chat since 2014 for our little mom-and-pop tea shop's websites & I've really watched them grow. They are always innovating and modernizing with new features. I love the flows, the newer more modern designs and colors, and that you can still use it for free no matter what. Even from your phone! I also liked Lyro, their new AI chatbot, though we stopped using it. If I were in any other industry, I would insist we continue to use it for our website because it was genuinely helpful for simple, repetitive questions any vendor gets, but our company's products often requires more personal, thought-out answers so we decided to go without. But still, awesome and would recommend! **What do you dislike about Tidio?** I agree with my previous response... "I'm honestly not sure what to put here". I've always been exceedingly happy with their product, service, features, and developments. Olek has always been kind to me when I needed help, since 2014. It's a ridiculously easy-to-use & get used-to customer service & chat interface - maybe with the exception of flows. Despite using that type of system through multiple apps for various things and years... it's still a little confusing for me. Even so, I consider it a simple, straight-forward live chat option that integrates with pretty much any web building platform you could think up. I think it would be great for new users, those just starting ecommerce customer service, or for those who are less tech savvy and need a live chat solution. Look, I've tested out a lot of features for our website over the years, especially different live chat apps to see where the best price, features, etc. are and I'm telling you now that you won't find better. I don't even bother looking anymore. Tidio fan for life! **What problems is Tidio solving and how is that benefiting you?** No problems currently, but anything I've had trouble with in the past they've always helped with. As far as benefits... for a few years Tidio was the only way our customers could get a hold of us outside of Email & our Facebook group, so to be able to speak with someone live during business hours put a lot of people at ease about our products and services knowing we'd be there. I still To this day (literally today!) get compliments on how easy it is to reach me on live chat when they're not able to call into the shop. I also like that I get messages overnight even when I'm not available that I'd otherwise likely not receive, so it helps to have another "contact form" if you will. **Official Response from Michał Ratajczak:** > `Thank you for the extensive feedback you left! I am sure it will help others in making the decision to go with Tidio! :) ### 7. Smart, Simple, and Effective Live Chat Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Vikash K. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2022 **What do you like best about Tidio?** We really like Tidio’s clean and customizable interface, especially the flexible color and branding options that help the chat blend seamlessly with our website. The quick questions and automation flows are easy to configure and improve visitor engagement significantly. The Facebook Messenger and newly added Instagram integration make it convenient to manage conversations from multiple platforms in one place. Additionally, the detailed dashboard with clear insights on leads captured, conversations, and performance metrics helps us track and optimize customer interactions effectively. **What do you dislike about Tidio?** At this stage, we’re quite satisfied with the platform. Earlier, we experienced a slight delay in mobile notifications, but that issue has since been resolved. Currently, everything is working smoothly, and we haven’t encountered any major concerns that require improvement. **Recommendations to others considering Tidio:** Just go for it. TIDIO. Used many other live chats earlier but, I concluded to use TIDIO further. **What problems is Tidio solving and how is that benefiting you?** I am personally using it for interacting with live visitors. But I have realized a few more benefits after I started using it fully. Facebook integration and basic details capture option give us leads to follow up with them. **Official Response from Krzysztof Czaplinski:** > Hi Vikash! Thank you very much for your kind review :) We really appreciate your feedback, it keeps us motivated to constantly improve Tidio. As for the issue with notifications, I recommend checking your battery management settings, as they may affect the mobile notifications. Please reach out to us via live chat and we'll be more than happy to provide troubleshooting and guidance in that matter :) ### 8. Scalable and reliable chat solution for professional services **Rating:** 4.0/5.0 stars **Reviewed by:** Mudit J. | IT Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2026 **What do you like best about Tidio?** It allows our website an additional level of expert transparency. For business owners looking for HR or business management assistance, seeing a live person or a responsive bot instantly builds trust. Lyro AI does a great job with natural language, providing accurate answers to simple queries about our office and general services. **What do you dislike about Tidio?** There is a learning curve involved in setting up the more complicated automation flows. Getting the "hand-off" from the bot to a live consultant to function precisely as we desired required several attempts. Also, when you need to add more team members to the chat, the cost increases significantly. **What problems is Tidio solving and how is that benefiting you?** Tidio connects our website to our team of professional consultants. It lets us offer an instant "digital reception" service, which is important for a company (Ethics Empire) that prides itself on being a problem solver for businesses. **Official Response from Support Tidio:** > Thank you Mudit for your review! In case of any questions do not hesitate to reach out to our Suppot :-) ### 9. It Made Clinic Communication Fast, Organizedb and Simple **Rating:** 4.5/5.0 stars **Reviewed by:** Ishan S. | Manager and Dietician at Chaitanya Homoeo Clinic, Medical Store Owner, Content Creator, Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2026 **What do you like best about Tidio?** I work as a Dietician and Nutritionist, manage a homeopathy clinic, and also create educational health content. Even without any technical background, I was able to start using Tidio easily. It helps me handle patient questions from one inbox instead of checking email and messages separately. I use it to reply to appointment queries, reschedule requests, and lab report follow-ups. Converting chats into tickets is useful because I can track which patient needs a reply and which follow-up is still pending. This helps me avoid missing important patient messages during busy clinic hours. The inbox view is clear, so I can quickly see open and solved queries and manage my daily work better. I prefer to reply manually so the communication stays personal for health-related questions. Overall, Tidio fits well in my routine work and makes patient communication more organized and easier without making things complicated. **What do you dislike about Tidio?** One small thing I noticed is that some features take a little time to understand when you are new, especially the ticket and automation options. For simple clinic use, I mainly need inbox and tickets, so the extra options can feel a bit much at first. Also, the mobile experience is okay for quick replies, but for managing tickets and checking details, the desktop version feels more comfortable. **What problems is Tidio solving and how is that benefiting you?** Tidio helps me manage patient communication in one place instead of checking email and messages separately. In my work as a Dietician and Nutritionist and while managing a homeopathy clinic, I receive many small queries about appointments, rescheduling, and diet plan follow-ups. Earlier, some messages were missed or replied late during busy clinic hours. By using Tidio inbox and tickets, I can see all patient queries together and track which follow-ups are still pending. Converting chats into tickets helps me organize work and close each query properly. This saves time, reduces confusion, and helps me respond to patients faster. Overall, it has made my daily clinic communication more organized and reliable, so I can focus more on patient care instead of managing scattered messages. **Official Response from Support Tidio:** > Thank you, Isha,n for that detailed review, it is really helpful for the development of Tidio :-) ### 10. Tidio - solid web-chat tool to talk with customers **Rating:** 4.0/5.0 stars **Reviewed by:** Sandro K. | Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Tidio?** To be honest I like that it has a phone app, that way you can always be instantly there when customer starts a chat on the website. Gives us much higher chance of converting leads. **What do you dislike about Tidio?** The AI chat bot needs some work for sure. So far it's very basic. **What problems is Tidio solving and how is that benefiting you?** We always wanted to convert customers right from our websites, with tidio and especially with it's AI chatbot (which I'll be honest is super basic for now) we are able to keep the customer engaged in conversation for the duration of at least a few minutes, which gives us as customer service agents and sales/leads managers to log onto our tidio panel and start communicating with them to start converting those leads immediately, instead of them leaving the website and probably turning their attention to something totally different. In short, we are able to make a sale right then and there. **Official Response from Bart Turczynski:** > Thanks, Sandro for the review! Shoot us an email at support@tidio.net and we'll help you with optimizing Lyro, the AI agent. How well it works comes down to the quality of the training data. We have a bunch of tips in our help center https://help.tidio.com/hc/en-us/sections/12154776323612-Lyro-AI-Agent We have clients to automated 60, 70, and even more than 80% of their work. We'll be happy to help :) ### 11. We love using Tidio for our business! **Rating:** 5.0/5.0 stars **Reviewed by:** Lizzie J. | Marketing Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2025 **What do you like best about Tidio?** It is so easy to use, we love having Tidio on our website. It makes it easy for potential customers and current users to contact our Support Team. It is quick and easy to use and I love how you can gain feedback from website visitors on our service. **What do you dislike about Tidio?** I wish you could change the colour of the widget depending on the page/background on your website, **What problems is Tidio solving and how is that benefiting you?** Tidio helps us manage inbound enquiries more efficiently by providing real-time chat and automated responses on our website. This ensures our clients can quickly get the help they need. It’s improved our response times, reduced email traffic, and helped us maintain a high standard of customer support. **Official Response from Bart Turczynski:** > Thank you, Lizzie. for the review! Do check out our https://help.tidio.com/hc/en-us help center and feel free to reach out to us at support@tidio.net ### 12. Effortless Setup, Boosted Customer Interactions **Rating:** 5.0/5.0 stars **Reviewed by:** Ollie M. | Configuration Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Tidio?** I like how easy Tidio was to set up and how effortlessly it integrated into our email system, making it quick and simple to send emails to clients. It significantly reduces the time needed to integrate with our old systems, allowing us to maintain communication with our customers and provide customer service to new ones without any issues. **What do you dislike about Tidio?** The knowledge base for complicated issues is a little sparse, so we had to rely heavily on their customer support to fix some starting issues. If they can improve their knowledge base for common errors encountered, then the large majority of everyday issues can be solved quickly by customers. **What problems is Tidio solving and how is that benefiting you?** I use Tidio to expand our customer base and increase interactions with new clients. It was easy to set up, integrates seamlessly with our email system, making email marketing efficient and keeping customer communication and service running smoothly. **Official Response from Support Tidio:** > We appreciate your detailed feedback, Ollie! ### 13. Great UX & Social integrations **Rating:** 4.5/5.0 stars **Reviewed by:** Amir reza S. | Founder & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2021 **What do you like best about Tidio?** I like how fast they improve the UX and also the AI agent is very intelligence. I liked social media integrations for Facebook and Whatsapp. **What do you dislike about Tidio?** It's way too expensive, they can work on pricing, since AI made everything easier/faster. **Recommendations to others considering Tidio:** I'd like to mention that if you're looking for a Free good-looking, responsive, and user-friendly live chat widget Tidio is a great option for you, I checked all the available options and this one is my favorite now. You can also have a look at their pricing which is fair for now. **What problems is Tidio solving and how is that benefiting you?** They provide an organized, great live chat service which I really need. I needed a beautiful, responsive, full-featured live chat widget that is easy to use and my users could be in touch with me as soon as they want. And I think Tidio is the one I was looking for. **Official Response from Jacek Leszczyński:** > Thanks for the review! ### 14. Clear, Intuitive Tidio Panel for Fast Customer Responses **Rating:** 4.0/5.0 stars **Reviewed by:** Szymon F. | Cloud Solution Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2026 **What do you like best about Tidio?** Direct contact with potential customers visiting my product website and the ability to respond quickly thanks to the clear and intuitive Tidio panel. I also appreciate the automated responses, full conversation visibility within Tidio AI, and clear accountability - I can easily see who handled what and react immediately when needed. **What do you dislike about Tidio?** The message interface - especially for new conversations - could be more clear and easier to navigate. The configuration of which pages the chat widget should appear on can also be a bit confusing and less intuitive than expected. **What problems is Tidio solving and how is that benefiting you?** Tidio helps me build a relationship with new users from the very first visit. They don’t have to look for an email address or phone number - they can simply start a chat that follows them on the screen. It makes communication effortless and natural for potential customers, which increases engagement and gives me a better chance to respond quickly and turn interest into real conversations. **Official Response from Support Tidio:** > We appreciate your review and insights, Szymon! ### 15. Great live chat tool — solid value with a few areas to improve **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Tidio?** Honestly, the live chat widget is what got us hooked. It's clean, loads fast, and doesn't slow down our website at all. The chatbot builder is surprisingly intuitive — I was able to set up automated responses for our most common customer questions within a couple of hours, no coding needed. The integration with Shopify was seamless, which was a big deal for us since we run an e-commerce store. I also really appreciate that the mobile app actually works well, so I can respond to customers even when I'm not at my desk. The AI-powered reply suggestions have also saved my team a lot of time during peak hours. **What do you dislike about Tidio?** The pricing can feel a bit steep once you start scaling up and need more operators or advanced features. The free plan is decent for getting started, but you hit its limits pretty quickly if you're a growing business. I've also noticed the reporting and analytics dashboard could be more detailed — right now it gives you the basics but doesn't offer deep custom reports. A few times the chatbot flows didn't behave exactly as expected and required some trial and error to fix. Customer support response times can also be slow during busy periods, which is frustrating when you need a quick fix. **What problems is Tidio solving and how is that benefiting you?** Before Tidio, we were relying on email alone for customer support, and response times were way too slow — customers would wait hours or sometimes a full day to hear back. That was costing us sales. Since switching to Tidio, we handle most questions in real time through the live chat, and the chatbot takes care of the repetitive stuff like order tracking and FAQs automatically. Our first-response time has dropped from hours to minutes, and we've seen a noticeable improvement in cart conversion rates. It's basically like adding a 24/7 support agent without hiring more staff. **Official Response from Support Tidio:** > Thank you very much for the 5-star review! ### 16. Efficient Chat Management with Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Kingsley S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Tidio?** I use Tidio for work live chat, and it helps resolve issues quickly and efficiently. I like how easy it is to navigate, and the system is very straightforward, making it easy to go through open, unassigned, and closed chats. I also appreciate that chats can be reopened by people to continue the conversation. It's great that people can communicate via email if they're unable to stay on the chat. The initial setup was very easy and straightforward. **What do you dislike about Tidio?** The chatbot and AI features don't always feel fully integrated, and the reporting available could be more detailed. It can feel limited when trying to create more complex conversations, and the handover between AI and advisors could be better. **What problems is Tidio solving and how is that benefiting you?** Tidio helps resolve issues quickly and efficiently. It's straightforward and easy to navigate through open, unassigned, and closed chats. I like that people can communicate via email if they're unable to stay on the chat, and chats can be reopened to continue conversations. **Official Response from Support Tidio:** > Thank you for leaving the review! If you need assistance with setting your Lyro AI Agent, don't hesitate to reach out to us at support@tidio.net. ### 17. Easy-to-Set-Up Chatbot That Saves 5–15 Hours a Week **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Fine Art | Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2026 **What do you like best about Tidio?** The chatbot on my website saves me 5-15 hours a week fielding questions about my product. It allows me to focus on the actual work rather than answering repetitive inquiries. I love that it allows potential clients to ask to speak to me directly as well. I only use the chatbot, not the customer service email options. I don't use the social media integrations but look forward to expanding to those uses. It is very easy to get started and the options for increasing the bot's knowledge base are excellent. The answers the bot gives clients are excellent, sometimes coming up with good answers that are not readily available in my uploaded Q+A. Occasionally it does give misleading answers or doesn't understand what the clients are asking, but it is a small proportion of the overall answers. Overall I am satisfied with how it works. The user interface seems to be geared for larger enterprises/teams who mostly focus on customer service emails. It is a little frustrating to have to navigate to the specific area of their website/app for the AI agent because it is not highlighted in a useful way. I have to scroll through email products to get there. I feel like the price is a bit high since it is not geared to smaller companies. It would be very helpful to have a lower entry point with fewer conversations or to include more functionality for the price. **What do you dislike about Tidio?** Price, scale, and products are geared to larger companies. My business is a one person business and while the hours a week it saves me, I don't use the basic monthly range of conversations even in the course of several months. I would like something that really specialized in helping smaller businesses. **What problems is Tidio solving and how is that benefiting you?** I avoid several hours of answering repetitive questions a week because the chatbot takes care of those basic conversations. **Official Response from Support Tidio:** > Thank you for that detailed feedback :-) ### 18. Streamlined Troubleshooting with Powerful Chat Visibility and File Sharing **Rating:** 4.0/5.0 stars **Reviewed by:** Efren O. | Technical Support Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2026 **What do you like best about Tidio?** As a tech support chat agent, it really helps that I can check the client’s web browser and operating system. Clients can also send images and files very easily, which makes troubleshooting smoother. I like that I can see whether they refresh their page or not, and that I can set my working hours without having to worry about logging in or out. Knowing if a message was read is very helpful, and the automated email trigger for unread messages is perfect for re-engaging customers who disconnect too early and often. **What do you dislike about Tidio?** We’ve run into issues where offline messages trigger multiple tickets or start a new conversation thread at the same time for the same user, so if we try to later audit the conversations, we may have the same ticket in both the "tickets" and "conversations" section. We mainly handle Mexican expense reports, which require reviewing XML files. Since we currently can’t share or receive XML files directly through the chat, we’re forced to move those conversations to external channels. The archive for “Solved” conversations also lacks the level of detail needed for robust data analysis. Because the system groups multiple distinct incidents under a single user profile and sorts them by the final resolution date, it’s hard to build an accurate chronological timeline. This setup makes it cumbersome to audit past interactions or track recurring issues across multiple devices. **What problems is Tidio solving and how is that benefiting you?** The primary problem Tidio solves for us is support fragmentation. It brings together multiple support streams that were previously spread across dedicated platforms for different corporate clients into a single dashboard, while also providing immediate context through user email domains and real-time navigation history. The main benefit for us is operational efficiency and data portability. Being able to track a user’s journey across our subdomains leads to much faster resolution times. In addition, the ability to create notes for each user has been vital to our escalation process and to supporting internal audits. **Official Response from Support Tidio:** > Thank you Efren for taking your time to leave a review! ### 19. Seamless Live Chat Integration for Sales and Support **Rating:** 5.0/5.0 stars **Reviewed by:** Callum G. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Tidio?** I found the user interface of Tidio to be really simple and straightforward. It was easy to navigate and easy to pick up. There are lots of processes we follow each day at work, so it made it straightforward to implement and nicely streamlined. It didn't add to our workloads but instead just fit in around them nicely. **What do you dislike about Tidio?** I think the one thing that we struggled with was a lack of filtering around who best to support the individual. We have members from the sales team and members from the customer support team monitoring Tidio. But it'd be useful if it would be possible to filter the inquiry so that it only went to the customer support team or it only went to the sales team. If the person interacting explains that they're an existing customer or a potential prospect. **What problems is Tidio solving and how is that benefiting you?** I use Tidio for live chat on our website, enabling quick handling of inquiries and customer support. It allows rapid contact and nurturing of leads and provides real-time help for teachers with busy schedules, unlike slower methods like email. **Official Response from Support Tidio:** > Thank you Callum for the 5-star review, we appreciate it! ### 20. Simple Setup, User-Friendly Apps, and Fast Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2026 **What do you like best about Tidio?** Simplicity of setup and user friendliness. Good to have a mobile and computer app, though sometimes they do not fully sync. It works as expected and when I have needed help we quickly receive support. Pricing is straightforward, and it is easy to update employees on our account. **What do you dislike about Tidio?** Sometimes there are glitches, for example sending a reply on the mobile app sometimes does not show up on your side, but is received by the customer. Sometimes switching from mobile to the browser version it is not fully seamless. I think the pricing could be a bit lower. I would also like improvements to be able to more easily find previous conversations for reference. **What problems is Tidio solving and how is that benefiting you?** Tidio gives us a quick and easy way to add live chat support to our shopify website. This is a benefit for us as it provides another channel for our customers to communicate with us. **Official Response from Support Tidio:** > Thank you so much for the feedback, it really helps us develop! ### 21. Powerful visual chatbot builder & Lyro AI, but pricing and plan limits can sting **Rating:** 3.5/5.0 stars **Reviewed by:** Andrea C. | photographer and filmmaker, Media Production, Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2026 **What do you like best about Tidio?** What I like most about Tidio is its visual chatbot builder, which makes it easy for anyone to create even complex automations. The Lyro AI integration is a real game-changer because it can automatically resolve up to 70% of customer queries, helping small teams offer 24/7 support without having to increase headcount. **What do you dislike about Tidio?** I don’t like how restrictive the free and lower-tier plans feel, especially the cap on monthly chatbot conversations. On top of that, the pricing ramps up quickly once you start adding multiple operators, which can get expensive for a growing small business—particularly when there are more affordable competitors out there. **What problems is Tidio solving and how is that benefiting you?** Tidio helps address customer support delays and reduce abandoned carts. With 24/7 AI-powered responses and proactive chat triggers, visitors don’t have to wait around for assistance. This can benefit you by improving conversion rates, capturing leads even while you sleep, and significantly easing the workload for your human support team. **Official Response from Support Tidio:** > Thank you for your feedback, Andrea! ### 22. Easy to Use, Time-Saving Interface with Helpful AI **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Tidio?** I enjoy how easy Tidio is to use i like the interface as it saves me time during my day to day work life. I think it is very easy to navigate which is good. I also like how it intergrates into othertools such as microsoft teams. It is a reliable service which is quick when using it for a reasonable price. The onboarding process was easy and quick and understandable from the beginning. The AI aspect of the programme is very useful as it offers easy answers and solutions to problems. **What do you dislike about Tidio?** I think for us using Tidio we dont get much inbound contact coming in, not particularly an issue with the programme just for us the inbound contact is minimal **What problems is Tidio solving and how is that benefiting you?** Tidio helps with our live chat experience in the company and allows us to answer quick queries from our customers **Official Response from Support Tidio:** > Thank you very much for the feedback! ### 23. User-Friendly, AI-Driven Chat Solutions **Rating:** 4.5/5.0 stars **Reviewed by:** Lucia B. | Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2025 **What do you like best about Tidio?** I find Tidio to be very user friendly, and it was simple to integrate. I love that I can natively connect Tidio with multiple applications, especially with our CRM and our entire ERP suite, which is amazing. Tidio has a lot of AI features that help us reduce time and frustration, allowing leads to find their questions and answers anytime they need. **What do you dislike about Tidio?** I would say some of the native integrations they have we have struggled with, some of the native fields. For lead sources, and we need to use a third-party application but it will be something that they can improve. **What problems is Tidio solving and how is that benefiting you?** I use Tidio for immediate answers to customer questions, boosting satisfaction and communication with leads. The AI features reduce time and frustration by providing 24/7 answers. I can track lead sources, enhancing my metrics and supporting efficient customer interactions. **Official Response from Support Tidio:** > We appreciate your detailed feedback, Lucia! ### 24. A great tool for keeping support for your product. **Rating:** 4.0/5.0 stars **Reviewed by:** Iván Sebastián M. | Software Engineer Mid Senior, Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2025 **What do you like best about Tidio?** In this years we have used Tidio we have seen a very good response from our clients, they are almost never left unattended and our support team loves the tool. **What do you dislike about Tidio?** The messages that go in from off office hours poisons the performance of our agents (real people), and make our KPIs not trustable. **What problems is Tidio solving and how is that benefiting you?** When we are full of clients calling and messaging, it can queue them up for them not to bulk up. Also it gives us insights on our agents to track progress and make sure they are performing and giving a great service. **Official Response from Bart Turczynski:** > Thank you, Ivan! ### 25. Tidio Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Bruce S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2022 **What do you like best about Tidio?** Still very easy to set up, customize and configure for my multiple sites. **What do you dislike about Tidio?** Improve adoption of AI enabled chatbot functionality, making adoption and integration easier. **Recommendations to others considering Tidio:** If you've never used a chatbot before, this is a great platform to start with. Easy to install, easy to navigate, tons of functionality, mobile, lots of integrations. Supports a large number of users if needed, but can be slimmed down to support a small 1-person company. **What problems is Tidio solving and how is that benefiting you?** I'm trying to engage with prospects more directly and be able to answer their questions immediately, instead of them having to fill out the comment form and work through email. Plus, I'll be able to automate some basic q&a when no one from our team is available to help them immediately. **Official Response from Olek Potrykus:** > Wow! Thank you for your in-depth review of Tidio. We're preparing to offer custom onboarding for clients like you, to make the first couple of days with Tidio as effective as possible. Best of luck from team Tidio! :) ### 26. User-Friendly Chat Solution with a Learning Curve **Rating:** 4.0/5.0 stars **Reviewed by:** Jose E. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 27, 2025 **What do you like best about Tidio?** I like Tidio's back end and the user interface because the whole experience is really easy. My team appreciates how you can quickly get the hang of the system. We've started developing more complex responses for our AI assistant, which helps us provide more specific answers to a wider variety of questions. The ease of responding to inquiries, finding questions, and transferring conversations to email is also a big plus. Additionally, the setup was really simple; it only took a couple of minutes to get everything connected without any issues. **What do you dislike about Tidio?** It took us a while to create complex responses, so a lot of the questions that we had initially were pretty simple. People would ask or even word questions differently, and that would kinda throw off our AI assistant. It took us some time to really get the hang of it. So I'd say, building a more complex AI assistant past the base level. **What problems is Tidio solving and how is that benefiting you?** Tidio helps handle simple queries via live chat, saving staff resources and lowering complex case resolutions, crucial for our small team. **Official Response from Support Tidio:** > Thank you Jose! Your insights are really valuable and help us identify struggles our customers might have encountered during setup process. If you have any questions still, reach out to us at support@tidio.net ### 27. Intuitive Platform with Smart Auto-Generated Replies That Boost Customer Engagement **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Tidio?** The platform’s intuitive interface design makes it quick and easy to learn. The auto-generated responses are generally very good, and the tool seems to learn quickly from past replies and incorporate that information into future responses. Overall, it makes it easier to engage with customers and turn inquiries into sales. **What do you dislike about Tidio?** At times, the automatically generated responses are inaccurate or don’t flow logically, so they require additional refinement and editing. Also, parts of the billing structure and breakdown aren’t explained very clearly, which makes it harder to understand. **What problems is Tidio solving and how is that benefiting you?** This is a great way to engage with customers and potential customers outside of business hours, since customers can interact with Tidio 24/7. It also saves time during the day, since it answers customers’ questions for us. Integration with email provides a streamlined, time-saving way to handle multiple processes. **Official Response from Support Tidio:** > Thank you for leaving us the review. In case you need to discuss our billing or any discrepancies with the response, do not hesitate to reach out to us at support@tidio.net, the Team will be happy to assist. ### 28. Ultimate live chat and chat bot system for any websites **Rating:** 5.0/5.0 stars **Reviewed by:** Nabin P. | CEO, Mid-Market (51-1000 emp.) **Reviewed Date:** September 15, 2021 **What do you like best about Tidio?** On the top of all features, Tidio now offers Lyro AI agent, it can automatically create knowledge base from your website and answer to customers more accurately, the conversation can be easily be transferred to human operator back and forth. Furthermore, Lyro can also read and reply to emails instantly, making your business active and lively all the time. **What do you dislike about Tidio?** Its the best solution for realtime AI powered chatbot that you can trust **Recommendations to others considering Tidio:** Tidio is a one-stop live chat solution for any website with chat-bots, email marketing, and analytics. A free plan is available with most features to get started. **What problems is Tidio solving and how is that benefiting you?** With Tidio we are able to turn thousands of website visitors into buying customers. Its live chat feature has enabled our operators to quickly respond to the visitor's inquiries, making our services more reliable. We have been able to quickly grow our subscriber's list with its smart chatbots. **Official Response from Support Tidio:** > Thank you Nabin for your amazing feedback, we really appreciate it! ### 29. Great for Direct User Contact, but Analytics and Multi-Site Use Need Work **Rating:** 3.5/5.0 stars **Reviewed by:** Emilio J. | Business Support Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Tidio?** It's a great tool for having direct contact with your users or clientele. **What do you dislike about Tidio?** It should have some more data analysis tools. If you work with it in different websites at the same time, there's bound to be some small issues. **What problems is Tidio solving and how is that benefiting you?** It helps us bring user support in an immediate manner. A problem that our competition faces, is a dissatisfied user base because of a lack of human chat agents. This tool helps us stand out by having an instant chat with an agent who can help you in a matter of minutes. **Official Response from Support Tidio:** > Thank you, Emilio, for taking the time to leave the feedback. If you experience any specific issues with analytics, do reach out to our support for assistance at support@tidio.net. ### 30. Tidio Makes Client Communication Easy with User-Friendly Chat and Array of Features **Rating:** 5.0/5.0 stars **Reviewed by:** Cody U. | Marketing Director, Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Tidio?** Tidio is so user friendly. The chat function works great, it is easy to communicate with clients and the assign feature is so useful to tag team members or mark things as done! **What do you dislike about Tidio?** A few of our team members have had issues with the mobile app not functioning properly but overall, nothing to dislike really. **What problems is Tidio solving and how is that benefiting you?** Tidio is making our interactive website experience so much better for both us and our consumers. The live chat function is better serving our customers allowing us to give real time feedback and answers to their questions. ### 31. Simple, Easy to Use **Rating:** 4.5/5.0 stars **Reviewed by:** Jonathan C. | Marketing Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2026 **What do you like best about Tidio?** It is easy to use. I like that it saves the chats even when you solve them, in case you need to go back. **What do you dislike about Tidio?** I do not run out program, I just help (so I don't know if it is possible), but there should be a faster automated response to customers if one of us can't get to them right away so they are waiting or don't get a reply within 2 minutes. **What problems is Tidio solving and how is that benefiting you?** Helping our customers on our website or answering simple and easy questions that may be confusing to them. **Official Response from Support Tidio:** > Thank you, Jonathan, for leaving the review. You may consider using the Handle Missed Conversations flow. It sends messages to the visitor after the time period you specified in the trigger. The ready-to-use template can be found in the panel: https://www.tidio.com/panel/flows/templates/solve-problems ### 32. A User-Friendly AI Assistant for Chat but with some limitations **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Tidio?** The updated ui and new custom color picker for theme **What do you dislike about Tidio?** There is still some work need to be done for handling flows via tidio. We still cannot transfer chats from Tidio AI to a flow. **What problems is Tidio solving and how is that benefiting you?** Tidio’s pricing was the first thing that stood out — it’s very reasonable for the features offered. We now provide customer support much more efficiently thanks to its intuitive UI. Earlier, we struggled with managing flows and live conversations separately, but Tidio makes it easy to build logic, manage flows, and handle real-time chats all in one place. Plus, we didn’t have an AI chatbot before — Tidio’s Lyro AI agent has added smart, automated support that’s really improved our response times and coverage. **Official Response from Bart Turczynski:** > Thank you so much for the review :) ### 33. Streamlined Chat Automation and Lead Tracking with Smooth Integrations **Rating:** 4.5/5.0 stars **Reviewed by:** Kiran S. | Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2026 **What do you like best about Tidio?** The automation workflows, visitor tracking, and canned responses in Tidio help me handle multiple chats without missing important leads. Integrations with other apps are smooth and easy to set up. The support team is always close at hand for assistance, and the onboarding process is straightforward. **What do you dislike about Tidio?** I haven’t faced any major issues so far; everything works smoothly and as expected. **What problems is Tidio solving and how is that benefiting you?** Tidio helps manage frequent travel inquiries like package details, visa questions and pricing in one place through live chat and automation, reducing response time significantly. It saves my effort, captures lead instantly and ensures no customer query is missed even during peak travel season. **Official Response from Support Tidio:** > Hi Kiran, we appreciate your review! :-) ### 34. Effective Customer Support Tool with Expensive AI Feature **Rating:** 4.0/5.0 stars **Reviewed by:** Jacques R. | Marketplace Compliance Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Tidio?** I like Tidio's Android capabilities because it allows me to answer chats on the go. The AI works really well in weeding out issues or contacts that don't need human interaction. I also value the ease of use, which is why we switched to Tidio from HubSpot. Setting it up was very easy for our team of five people. **What do you dislike about Tidio?** Pricing is quite expensive for the AI feature considering a lot of other apps already have the AI built in for cheap or at no extra charge. **What problems is Tidio solving and how is that benefiting you?** Tidio helps me connect with customers needing immediate support and manage sales. The Android app lets me answer chats on the go, and the AI weeds out issues that don't need human interaction. **Official Response from Bart Turczynski:** > Thank you, Jacques, for the review! ### 35. Real-Time Automated Customer Service and a Highly Customizable LYRO Chatbot **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2026 **What do you like best about Tidio?** Tidio captures customer information quickly and in real time, and the details it provides are driven specifically by the question-and-answer content you build into your own support database—content that directly reflects your business information. The setup is very straightforward, streamlined, and has provided seamless integration with our Shopify ordering platform. The chatbot, LYRO, is always on the ready and helps customers any time of day or night. The responses can be adjusted to match your preferred tone, ranging from very professional to more comfortable, everyday correspondence. As you continue building out your database and it grows larger, it becomes easier to see most of your common customer questions being answered automatically. If there are any questions or concerns about how to use Tidio, their support team offers timely and corrective help for their service oriented product. **What do you dislike about Tidio?** Like anything else, you get out of it what you put into it. There’s a bit of upfront workload at the beginning to build a solid starting point as a single source of truth with factual data that the AI chatbot can pull from. Along with that, there’s a learning curve around syntax and wording choices as you shape your desired responses and improve how well it recognizes what the customer is asking. In my experience, that’s a very small price to pay, especially since the system builds on the answers it has used previously. **What problems is Tidio solving and how is that benefiting you?** We’ve reached a point where usage is steady and ongoing, and LYRO is now reliably answering approximately 98 percent of our customer enquiries and questions on a daily basis 24/7. **Official Response from Support Tidio:** > Thank you for the feedback, it really shows us the value Tidio brings to you. ### 36. Really easy to setup and no cost barrier for small businesses, but difficult to mitigate spam **Rating:** 1.5/5.0 stars **Reviewed by:** Chris H. | Owner/Developer, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2024 **What do you like best about Tidio?** Over the last few months that I used the product, the limits of my account were consistently being reached (pausing my account) due to spam that the platform fails to provide features to minimize or curb altogether. **What do you dislike about Tidio?** Implement features that let users manually mark interactions as spam. Develop features that enable users to mitigate spam messages. **What problems is Tidio solving and how is that benefiting you?** Some customers have questions that the website they're visiting doesn't immediately answer, and it's a great opportunity to inject quality customer service into the equation. Tidio makes it easy to engage with visitors and increase the likelihood of conversion by increasing the personalization of the customer experience. **Official Response from Olek Potrykus:** > Hello Chris! We're happy to see your review. In case there is something to improve, do let us know! ### 37. Clean, Fast Live Chat That Makes Customer Responses Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Jamala G. | CRM support, Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2026 **What do you like best about Tidio?** The best part about Tidio is the clean interface, easy to use. It is fast and messages reach instantly via live chat and if not available it reaches the user inbox, which helps me respond the customer query even if customer is not available on website. **What do you dislike about Tidio?** The mobile app works fine, but it isn’t as smooth as the desktop version when it comes to managing multiple conversations. **What problems is Tidio solving and how is that benefiting you?** Tidio helped me streamline communication across email chat and bot without switching between other apps. It bridges the gap between chat and email so travelers get instant answers cutting down our response time and boosting overall satisfaction. **Official Response from Support Tidio:** > Thank you Jamala for leaving your feedback! ### 38. Effortless Customer Interactions, Highly Recommended **Rating:** 5.0/5.0 stars **Reviewed by:** Angela S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2026 **What do you like best about Tidio?** I use Tidio for chatting with customers, and I love the feature that creates responses according to the customer's question based on previous answers and information from our website. This is valuable to me because it saves me time when I am really busy. The initial setup of Tidio was very easy. With just 10 people in our company, using Tidio was smooth sailing. **What do you dislike about Tidio?** I would like to be able to press tab and have word prediction working properly. **What problems is Tidio solving and how is that benefiting you?** I use Tidio for chatting with customers. It creates responses based on previous answers and our website info, saving me time when I'm busy. **Official Response from Support Tidio:** > Thank you, Angela, for leaving a 5-star review! ### 39. 24/7 Real-Time Support and Customer Retention with Tidio **Rating:** 4.5/5.0 stars **Reviewed by:** Rohan T. | Marketing Team, Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2025 **What do you like best about Tidio?** Tidio provides real time customer chatting and support from it's AI based system for our business and website. This is the tool that we use 24*7 for replying to all the complain tickets generated by our customer within 90 mins and we also use tidio for better customer assistance and retention in long run. **What do you dislike about Tidio?** One of the main feature of tidio is its chatbot automation and this feature cannot be accessed in the free plan also the trial version period of tidio is also short. It is only of seven days and this much less time is not sufficient to learn about each and every feature of such kind of advanced customer support tool. So, new users are forced to buy it's subscription plan without any other option. **What problems is Tidio solving and how is that benefiting you?** The software is completely developed around customer help, support and retention. It has multiple features related to customer service, ticket automation, e-commerce, helpdesk etc. We use this tool on a daily basis to connect with all of our clients and also follow up our new leads that are interested in our services and contacted us through our website. **Official Response from Support Tidio:** > Hi Rohan, your review made our day! ### 40. Efficient Live Chat Solution with Great AI Features **Rating:** 4.0/5.0 stars **Reviewed by:** mykah-seth a. | Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Tidio?** I like the AI features in Tidio. I think Tidio is a good resource for AI because I can just drop and paste a chat instead of typing it out, which takes a lot of time sometimes, especially if the customer has a very serious question. **What do you dislike about Tidio?** I LOVE EVERYTHING ABOUT TIDIO ITS THE BEST **What problems is Tidio solving and how is that benefiting you?** I use Tidio for live chat, which helps me manage customer inquiries efficiently. It notifies me when someone needs help, allowing me to provide quotes quickly. I like its AI feature that lets me drop and paste chats, saving time with serious questions. **Official Response from Bart Turczynski:** > Thanks for leaving the review! ### 41. AI-Driven Support with Cost Challenges **Rating:** 4.0/5.0 stars **Reviewed by:** Dianna G. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Tidio?** I appreciate Tidio's AI capability, which has been great in building out questions so that it knows the answer next time, preventing some phone calls. It's like having an extra customer service person. Plus, the initial setup of Tidio was easy, making integration smooth for us. **What do you dislike about Tidio?** The cost for the different levels is something I don't like. We run out of space and have to extend it, and I feel more available questions should be included. **What problems is Tidio solving and how is that benefiting you?** Tidio builds out questions to prevent phone calls, acting like an extra customer service person. The AI capability has been great. **Official Response from Support Tidio:** > Thank you for the feedback on Tidio! ### 42. Exceptional Customer Support with Tidio's Liro Agent **Rating:** 5.0/5.0 stars **Reviewed by:** Vitalie P. | Comercial director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2025 **What do you like best about Tidio?** I really like Tidio's new Liro agent because it helps us during out-of-work hours by providing all the necessary information to our customers about our products and technical specifications. Tidio has been great for customer support and handling conversations. All aspects of Tidio work as expected for us. I also appreciate Anna T's assistance, as she was very helpful in correctly integrating all the important parts into our workflow. **What do you dislike about Tidio?** all is good **What problems is Tidio solving and how is that benefiting you?** Tidio enhances customer support by handling conversations and providing product information outside of work hours. **Official Response from Support Tidio:** > Thank you, Vitalie! Please check our onboarding videos, where we should also provide some insights on creating flows: https://www.youtube.com/playlist?list=PLFI-XfTavLwUuZiD7-ydaXqrHqTOmaUQr Additionally, we prepared extensive Help Center: https://help.tidio.com/hc/en-us. Lastly, do not hesitate to reach out to us at support@tidio.net, so the Team can assist you if you have any specific questions on flows :) ### 43. Easy Setup, Enhances Customer Communication **Rating:** 3.5/5.0 stars **Reviewed by:** Anna B. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Tidio?** I appreciate that Tidio resolved the problem of not having a live chat, allowing customers to get in touch quicker. I like how easy it is for customers to ask queries, even when they're busy. The initial setup of Tidio was pretty straightforward, which made it easy for us to get started. **What do you dislike about Tidio?** Well as for now we don't have a lot of traffic on the live chat. **What problems is Tidio solving and how is that benefiting you?** Tidio solved our lack of live chat, enabling quicker customer contact. I like how easy it is for customers to ask queries during their busy days. **Official Response from Support Tidio:** > Thank you Anna for your review! You may consider flow templates available in the panel which may help you gather more traffic: https://www.tidio.com/panel/flows/templates/generate-leads ### 44. Love All the Features—An Excellent Product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2026 **What do you like best about Tidio?** I love all the features. There's nothing I don't like about this product **What do you dislike about Tidio?** There is nothing except I would like it to be a little cheaper to use but wouldn't we all **What problems is Tidio solving and how is that benefiting you?** I have spies. My competitor can't stop spying on me and with Tidio I know exactly his IP address and can worm through his computer seeing all his files. He's a little bitch and I love seeing all his garbage he has going on to try and beat us. Which he can't and won't. **Official Response from Support Tidio:** > Thank you for the 5-star review :-) ### 45. It is the best chat support app we use also, It's extension is great which we use on our software **Rating:** 5.0/5.0 stars **Reviewed by:** Anshul S. | Trainee - Customer Success, Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2024 **What do you like best about Tidio?** Ui is very nice, also real time notifications are there and we can share images to guide clients more easily **What do you dislike about Tidio?** Nothing as of now, everything looks good in tidio **What problems is Tidio solving and how is that benefiting you?** Earlier we used skype to resolve customers queries but now we use tidio and it made it very easy clients can send message directly from their dashboard with the help of chat wit us extension, also chatbot can take details from clients which is very great **Official Response from Support Tidio:** > Thank you Anshul for the review! ### 46. User-Friendly Live Chat with Seamless Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Karina S. | Educational Development Executive, Education Management, Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2026 **What do you like best about Tidio?** I like that Tidio is simple and easy to use. It allows customers quick real-time responses, which is essential for our live chat service. I also enjoy tracking the customer's journey and monitoring how many visitors are live on the site, as this helps with our marketing data and analysis of the website. The initial setup of Tidio was very simple, making it easy to get started. **What do you dislike about Tidio?** N/A **What problems is Tidio solving and how is that benefiting you?** Tidio allows customers quick real-time responses and is simple to use. We can track customer journeys and live visitors, aiding our marketing data and analysis. **Official Response from Support Tidio:** > Your review made our day, Karina! ### 47. User-Friendly Tool, Perfect for Multi-Tasking **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** July 10, 2025 **What do you like best about Tidio?** I use Tidio on our company website to help answer questions while we are also taking calls. It makes it easier to service more than one customer at a time. I find it very user-friendly, and the multi-user feature makes it easy for multiple employees to help with incoming questions. The initial setup was very easy, too. **What do you dislike about Tidio?** word and spelling prediction **What problems is Tidio solving and how is that benefiting you?** I use Tidio on our website to manage multiple customer inquiries simultaneously while on calls, making it easier for multiple employees to assist with incoming questions. **Official Response from Bart Turczynski:** > Thank you for the review! ### 48. Efficient Customer Support with Personal Touch **Rating:** 4.0/5.0 stars **Reviewed by:** grace h. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2026 **What do you like best about Tidio?** I appreciate Tidio because it saves me time responding to general queries, making my work more efficient as a customer service agent. I particularly like the email marketing sign-up feature; it's quick, easy, and feels personal. The initial setup of Tidio was very easy and quick, which is a big plus for me. **What do you dislike about Tidio?** I feel that Tidio's messaging could be improved to feel more human. The language currently feels too automated and not casual enough. **What problems is Tidio solving and how is that benefiting you?** Tidio saves time responding to general queries and has a quick, easy, and personal email marketing sign-up feature. **Official Response from Support Tidio:** > We appreciate your feedback, Grace! If you refer to Lyro AI Agent language, please consider checking settings: https://www.tidio.com/panel/lyro-ai/guidance. You may set the Lyr tone of voice according to your needs :-) ### 49. Tidio Centralizes Client Chats with a Clear UI, WordPress Integration, and Helpful AI **Rating:** 4.5/5.0 stars **Reviewed by:** Leonardo S. | Social Media Marketing Expert, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2026 **What do you like best about Tidio?** I like that Tidio allows me to centralize my communications with the clients from my website. It has a clear interface, good integration with Wordpress and good AI that allows for easier responses to users coming to the page **What do you dislike about Tidio?** I would like to have better performance of the app **What problems is Tidio solving and how is that benefiting you?** It allows me to centralize communications **Official Response from Support Tidio:** > We appreciate your review, Leonardo. If you experience any issue with the app, let us know at support@tidio.net, so we can help you further. ### 50. Excellent chatbot for beginners! **Rating:** 5.0/5.0 stars **Reviewed by:** Matteo P. | Web Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 07, 2022 **What do you like best about Tidio?** Ai can now help you so much making this even better. **What do you dislike about Tidio?** Tidio pricing is a bit too high for me and I would love to be able to integrate it into Whatsapp/Telegram chats. Other than that i didn't experienced any bad situation. **What problems is Tidio solving and how is that benefiting you?** I needed a chatbot to help my e-commerce customers when they have questions or text me on Instagram/Facebook to result more professional. With Tidio I also added functionalities like discount codes and so on **Official Response from Michał Ratajczak:** > Thank you Matteo for sharing your feedback with us! Really love to hear that you enjoy our features. We do our best to offer as much as we can at an affordable price (including the free plan). Unfortunately, Whatsapp and Telegram integrations are not available at the moment but we do have the IG and FB integrations that you mentioned. ## Tidio Discussions - [Can I somehow customize the sound of incoming messages?](https://www.g2.com/discussions/can-i-somehow-customize-the-sound-of-incoming-messages) - 1 comment, 2 upvotes - [What is Tidio used for?](https://www.g2.com/discussions/what-is-tidio-used-for) - 4 comments, 1 upvote - [I use Tidio](https://www.g2.com/discussions/i-use-tidio) - 1 comment, 1 upvote - [Squarespace integration](https://www.g2.com/discussions/squarespace-integration) - 1 comment, 1 upvote - [can i use it on wordpress website?](https://www.g2.com/discussions/can-i-use-it-on-wordpress-website) - 1 comment, 1 upvote - [View Tidio pricing details and edition comparison](https://www.g2.com/products/tidio/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-16+03%3A01%3A48+-0500&secure%5Bsession_id%5D=06a85177-bbda-450b-bd2e-5abfc9accbb9&secure%5Btoken%5D=13464bb67c9809dde691d8a9d79c783b45c95de1a3e44acf483803ec969fce93&format=llm_user) ## Tidio Integrations - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - [Adobe Commerce (formerly Magento Commerce)](https://www.g2.com/products/adobe-commerce-formerly-magento-commerce/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Agile CRM](https://www.g2.com/products/agile-crm/reviews) - [Bluehost](https://www.g2.com/products/bluehost/reviews) - [Bluur®](https://www.g2.com/products/bluur/reviews) - [Brevo](https://www.g2.com/products/brevo/reviews) - [Drupal](https://www.g2.com/products/drupal/reviews) - [Drupal](https://www.g2.com/products/ibby-drupal/reviews) - [Ecwid](https://www.g2.com/products/ecwid/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - [Facebook for Business](https://www.g2.com/products/facebook-for-business/reviews) - [Facebook Login](https://www.g2.com/products/facebook-login/reviews) - [GHL](https://www.g2.com/products/ghl/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Google Tag Manager](https://www.g2.com/products/google-tag-manager/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Instagram for Business](https://www.g2.com/products/instagram-for-business/reviews) - [Intuit Mailchimp All-in-One Marketing Platform](https://www.g2.com/products/intuit-mailchimp-all-in-one-marketing-platform/reviews) - [Intuit Mailchimp Email Marketing](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews) - [Jimdo](https://www.g2.com/products/jimdo/reviews) - [Joomla](https://www.g2.com/products/joomla/reviews) - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) - [MailerLite](https://www.g2.com/products/mailerlite/reviews) - [Make](https://www.g2.com/products/integromat-by-celonis-make/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [monday Work Management](https://www.g2.com/products/monday-com/reviews) - [Omnisend](https://www.g2.com/products/omnisend/reviews) - [Openapi](https://www.g2.com/products/openapi/reviews) - [OpenCart](https://www.g2.com/products/opencart/reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - [PrestaShop](https://www.g2.com/products/prestashop/reviews) - [Shift4Shop](https://www.g2.com/products/shift4shop/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Shopify Inbox](https://www.g2.com/products/shopify-inbox/reviews) - [Shopware](https://www.g2.com/products/shopware/reviews) - [SITE123](https://www.g2.com/products/site123/reviews) - [Smile.io](https://www.g2.com/products/smile-io/reviews) - [Squarespace](https://www.g2.com/products/squarespace/reviews) - [Vue.js](https://www.g2.com/products/vue-js/reviews) - [Webydo](https://www.g2.com/products/webydo/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [Windows 11](https://www.g2.com/products/windows-11/reviews) - [Wix](https://www.g2.com/products/wix/reviews) - [WooCom Made Easy](https://www.g2.com/products/woocom-made-easy/reviews) - [WooCommerce](https://www.g2.com/products/woocommerce/reviews) - [WordPress.com](https://www.g2.com/products/wordpress-com/reviews) - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zendesk Sell](https://www.g2.com/products/zendesk-sell/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - [Zoho Sites](https://www.g2.com/products/zoho-sites/reviews) ## Tidio Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Core Conversational Capabilities - AI Chatbots** - Controlled LLM Response Generation - Context Maintenance Within Sessions - Natural Language Understanding & Intent Inference **Messenger** - Sequencing - AI - Live Chat - Customization Interface **User Analysis** - Survey Implementation - Data Analysis **Channels** - Multi-Channel Coverage - Open Listening **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Customer Support** - Text - Speech - Knowledge Base **Data** - Reliability - Data Security **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **Agentic AI - E-Commerce Tools** - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Process** - Mentions - Tickets - Macros **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **User Support** - User Segmentation - Multi-Language Support - Behavior-responsive Messaging **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance **Analytics** - Trends - Performance Tracking - Email Tracking **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Automation** - Ticket Resolution - Customization - Intelligent Routing **Interaction** - Complex Query Handling - Natural Conversation - Understanding - Context Management - Customizability **Generative AI** - AI Text Generation - AI Text Summarization **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone - Text **Task & Flow Management - AI Chatbots** - Scripted Dialogue & Decision Tree Support - Fallback Responses for Unknown Queries **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Artificial Intelligence** - Learning - Language - Conversational AI **Learning** - User Interaction Learning - Error Learning **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Deployment & Embedding - AI Chatbots** - API Access for Business System Integration - Web Widget & SDK Embedding **Content Generation** - Creativity - Content Accuracy **Platform Basics - Digital Adoption Platform** - Integration - Communications **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Admin & Configuration - AI Chatbots** - No-Code Conversation Design **System** - API Flexibility - Update Frequency and Utility - Cross-Platform Compatibility - Software Integration **Analytics - Digital Adoption Platform** - Analytics **Functions - Digital Adoption Platform** - Customer self-service - In-app guidance **Agentic AI - AI Chatbots** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Digital Adoption Platform** - Adaptive Learning **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Monitoring & Improvement - AI Chatbots** - Feedback-Driven Response Optimization **Reliability & Safety - AI Chatbots** - Guardrails & Content Controls ## Top Tidio Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,687 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,496 reviews) - [Gorgias](https://www.g2.com/products/gorgias/reviews) - 4.6/5.0 (546 reviews)