Tidio Reviews & Product Details


What is Tidio?

Tidio is a customer communication product. It provides multi-channel support so users can communicate with customers on the go. Live chat, messenger, or email are all supported.

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Tidio Profile Details

Tidio Profile Details

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Vendor
Tidio
Company Website
Year Founded
2013
HQ Location
Szczecin, Poland
LinkedIn® Page
www.linkedin.com
Employees on LinkedIn®
28
Twitter
@tidiochat
Twitter Followers
319
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Companies Using Tidio

Shopify
WP Engine
GreenOwl Mobile
Lily Robotics
Christmas Central
University of Arkansas for Medical Sciences
Patients Know Best
Necessary Clothing
ViralGains
Tobly.co
CrateJoy
BeGood

Tidio Reviews

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Consultant
Mid-Market
(201-500 employees)
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Verified Current User
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"Tidio the best program that exists to chat live"

What do you like best?

We love it, we like it, we love using Tidio! It is the best to chat live with our customers on the web. It is fast and simple, it does not consume resources in our hosting. It was easy to install and configure it to the design of our website. We use the trial version and without doubt then we acquired a payment plan since we wanted to have the best features.

What do you dislike?

There is not something we do not like about Tidio. It is a really good program, it complies with everything it promises, its tools and features are first class and of good quality!

Recommendations to others considering the product:

If your company is large or small and you need a good program to help you communicate in real time with your customers, provide support, address all your concerns, Tidio is the program that with all the confidence we can recommend, our company has gone well with this tool and we believe that you and your company too. Use Tidio!

What problems are you solving with the product? What benefits have you realized?

In what most benefit our company to use Tidio was to provide excellent communication to our customers, provide good care and support, if our customers have a question with our service with Tidio can contact us. It also has a simple integration with Facebook Messenger that allows us to respond the messages of that social network with Tidio, something that saves us time.

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Consultant
Mid-Market
(201-500 employees)
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Verified Current User
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"Tidio the best for online communication"

What do you like best?

Tidio is a really excellent LiveChat that has everything you need to perform in the best way its main function that is to function as a live chat for users who enter our page. Its messaging system is very good and stable, being very precise and clean leaving aside all those options that end up confusing the user and ruining their experience, this lacks some error in the reception of messages or when using it, which thanks, also has a very good and elegant design that easily adapts to any page and is very easy to install, also among the functions that are most appreciated is the programming of messages that has helped us a lot on more than one occasion.

What do you dislike?

With all sincerity we are grateful to be able to affirm that we have not had or witnessed any problem with Tidio that has been of great help in our page.

Recommendations to others considering the product:

We highly recommend that you integrate Tidio to your page, because with your precise and elegant messaging system you will be impressed with your work and both you and your customers will be grateful that you have made the decision to use it.

What problems are you solving with the product? What benefits have you realized?

With the arrival of Tidio to our page we have been able to effectively improve the communication we have with our customers and deepen our relationship with users who enter our page by communicating the way they feel most comfortable, be it the Tidio chat or with its integrations that allow us to communicate via email, Facebook or Messenger, the messages that you can schedule on occasions when you can’t respond to the clients at the moment have also been very helpful.

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Consultant
Mid-Market
(201-500 employees)
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Verified Current User
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"Tidio the best modern chat today"

What do you like best?

Tidio is the best chat we have used in our company! It is modern, has a pretty attractive design and makes it comfortable and pleasant to work with, besides that we can customize it. It was very easy to implement it on our website with a code that we offer and the best of all is its main feature, the power to communicate with customers who visit our website in real time in search of a service or product.

What do you dislike?

For the moment, the only thing we can mention is that once the chat panel presented problems to activate it, but we contacted technical support and they were able to solve it and until now we have not had any other inconvenience.

Recommendations to others considering the product:

If you are looking for a modern program, simple to install on your website and easy to use but above all comply with the essential thing that is to keep in touch with your clients no matter the country where they are, Tidio is the online chat that you should use, it is a Wonder program that we can recommend.

What problems are you solving with the product? What benefits have you realized?

This program has helped us with the most fundamental thing and is to communicate with our clients through their online chat. It has also allowed us to integrate Messeger which facilitates us to monitor the messages of that platform within the Tidio panel and thus we have everything in one place. It is easy to integrate with other third-party programs such as WordPress, Salesforce and BigCommerce.

Response from Olgierd Potrykus of Tidio

Thank you so much for your thoughtful review!

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Consultant
Mid-Market
(201-500 employees)
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"Tidio modern chat and in real time to communicate on our website"

What do you like best?

Tidio is undoubtedly one of those who meet the list of best LiveChats pleasing us from the beginning its very easy installation and its great design that far surpasses that of many other Chat that even adapts very well to the design that has in our page and any other than the one in which it is implemented. Your messaging system is also very good making any conversions you have with the client more efficient, and with the ability to program a message for cases where you are not available to perform customer service has been an excellent lifesaver and It helps not to lose potential customers.

What do you dislike?

Throughout the journey we have been using Tidio, we have not encountered any aspect that we do not like or that has been causing a problem, so we are very pleased with Tidio and his service.

Recommendations to others considering the product:

Using Everything makes the whole process of dealing with the client live and direct very fast and effective, besides not only being a simple live chat, but also with many tools that can also be very useful for managing of the page so we recommend that you integrate Tidio to your page and thus you will find out, just like us, the great tool that can be for any online project.

What problems are you solving with the product? What benefits have you realized?

Thanks Tidio it has become faster, easier and more efficient to contact our customers with a messaging system that not only likes us, but also, as we have mentioned before, the system that allows us to program several messages has been very useful because in the few occasions in which our customer service staff has not been present the preset messages has helped us a lot, also with this LiveChat the files from countries and languages do not arrive here because thanks to the translator that comes integrated with the chat it is possible to respond to the user in the language that speaks in a matter of seconds without speaking their language.

Response from Olgierd Potrykus of Tidio

Thank you so much! Amazing review.

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Consultant
Mid-Market
(201-500 employees)
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Verified Current User
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"Tidio is the best live chat for your web"

What do you like best?

We love Tidio because we can communicate with our customers instantly with the online chat. With Tidio we have everything in one, chat, emails, ticket system and Messenger. Its design is beautiful and can be customized or adapted to the appearance of your company. If you do not have available agents you can configure messages without connection, Tidio is compatible with mobile devices, Windows, iSO and Mac so you can always communicate with your customers without compatibility problems.

What do you dislike?

There really is not something we do not like about Tidio, we can only mention that if you use its free version you will notice that it is limited but you can also choose the payment and skip the limits, and once we noticed a bug with the chat icon on the web, the area to click on is small, so you have to click several times.

Recommendations to others considering the product:

Use Tidio on your personal website or company to communicate with visitors to your website in real time. It is the best chat of the moment, modern, efficient and simple to use and install.

What problems are you solving with the product? What benefits have you realized?

With Tidio we can do the most important thing for us and it is to communicate with our clients regardless of the country they are in, nor the language since Tidio has a translator, in addition to solving problems and attracting new clients. You can monitor visits, leave scheduled responses, online status or offline (you can also deactivate the chat if you are not online and your visitors will not waste time writing and waiting for an answer), monitor the chat from the browser, application desktop or mobile.

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Consultant
Computer & Network Security
Mid-Market
(201-500 employees)
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"Tidio the best online and modern chat that exists"

What do you like best?

Tidio is the best live chat program we have been able to implement. It is very easy to install and use. It has a very nice and modern look that makes working with it very comfortable and at the same time it calls the attention of the customers. This program meets the most fundamental thing is to communicate with customers who visit our website and need technical assistance or want to hire a service using live chat or creating tickets.

What do you dislike?

Tidio is very good and we have nothing negative to say about him. It has worked and fulfilled all the time we have been using it.

Recommendations to others considering the product:

We recommend you use Tidio for the following reasons:

- Your live chat.

- You can integrate it with third-party programs.

- It has Geolocation for visitors.

- Its good integration with messenger.

- It has iOS and Android mobile apps

- It also has email integration.

- It has an unlimited free plan.

- You can monitor visits.

- It is customizable (in design, configuration and in response messages).

What problems are you solving with the product? What benefits have you realized?

The Tidio program has provided the essentials we needed on our website that was to implement an online chat that will work in real time and allow us to communicate directly and quickly with our clients. Besides that it has not allowed to integrate it with Messenger (you can also do it with Facebook and Email). We can keep a chat history to keep a record of the assistance we provide. And something that has been very useful to us, has been your automatic chat that detects the customer's visit and calls your attention, and we can leave some answers quickly configured in Tidio in advance.

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Consultant
Mid-Market
(201-500 employees)
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"Use Tidio and you will love him!"

What do you like best?

WE LOVE Tidio! It has such a beautiful interface, updated, modern. For the agent that supports the client, it is very easy to work since the platform is very pleasing to the eye and makes it easy to navigate the entire platform. In addition we can use the chat bot to attend and capture the customer's attention and even give basic and fast response.

What do you dislike?

The truth so far we see nothing negative in this tool, has no flaws in its development, nor in the code, the truth meets all that promises. The only thing we could mention is that on one occasion the chat window did not look good in a Safari browser but was then fixed. We are very satisfied with the function it fulfills on our website, it is the best live chat of all.

Recommendations to others considering the product:

We recommend this program 100%. Use it from your free plan and you will see that you will not regret it.

What problems are you solving with the product? What benefits have you realized?

We have benefited greatly with the bot chat since we can serve customers quickly with some simple questions and answers and so we do not miss the customer's visit. We have also been able to implement this tool with Messenger and Wordpress to use it on our website, and at the same time export the chat files to have everything organized and keep a record.

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Web Design & SEO Consultant
Professional Training & Coaching
Small-Business
(2-10 employees)
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"Really nice Onboarding - Great for someone just getting started with Chatbots"

What do you like best?

Really nice onboarding wizard which walks you through setting up your account. the user admin panel has a nice UI/UX which is easy to understand and navigate.

What do you dislike?

I'm just getting started with this platform but so far I don't see anything I dislike. They have quite a few direct integrations with CRM's but could definitely have more and I don't see a Zapier connection which is always convenient for outlier services you want to share data with.

Recommendations to others considering the product:

If your looking for a simple interface with easy onboarding this it the right chatbot for you. There are plenty of advanced features under the hood for developers to access so don't let the easy onboarding fool you into thinking this is an entry level product, it is actually very robust.

What problems are you solving with the product? What benefits have you realized?

Automating customer interactions via chatbots, better qualifying leads and providing information on the fly to customers in realtime

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Commercial Manager
Small-Business
(2-10 employees)
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"Really decent product even on the free version"

What do you like best?

Free version supports up to 3 users which is more than most of it's competitors, really easy and slick custom branding to blend seamlessly into our wesbite and custom do not disturb schedules which adhere to the mobile app as well as the desktop client.

What do you dislike?

It would be great if things like custom triggers and page view history were included but I understand you can't get it all on the free version!

Recommendations to others considering the product:

The free trial is excellent and easy to implement - give it a go.

What problems are you solving with the product? What benefits have you realized?

We needed a live chat solution for our website which doesn't have mega volume, as such we needed a platform who's free or cheap version was fit for purpose without all of the bells and whistles.

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Consultant
Mid-Market
(201-500 employees)
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Review Source
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Tidio the best live chat"

What do you like best?

From the Tidio program we absolutely love everything! It is such a modern program, with a simple and pleasant design that is very attractive for visitors to our site. Undoubtedly Tidio is the best live chat we have used and meets all expectations, from answering messages via chat, tickets to receiving files, without forgetting that it is easily integrated with Facebook.

What do you dislike?

There is nothing that disgusts us about Tidio, we love it and it complies with everything it offers, it has affordable prices, it is modern and it complies with the simple but important mission of allowing us to provide support and to be able to communicate directly with our clients through chat Live.

Recommendations to others considering the product:

We recommend Tidio because it is the best live chat program you can find! It has affordable prices, can be easily adapted with shopping stores, E-Commerce pages, Help Desk and Email Marketing and if for example you use platforms such as Wordpress or Wix, Tidio can be easily integrated. If you like to try it you can use a demo account. It should also be mentioned that you can create chat groups, create and configure administrator roles and distant gestures web pages that use the Tidio chat in the same account.

What problems are you solving with the product? What benefits have you realized?

Tidio has given us the opportunity to communicate with our customers and visitors to our website through live chat, the best thing of all is that we have been able to integrate it with our facebook page, in addition we have been able to download an application on our mobile phone that allows to synchronize the chat and be always available for our customers.

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Multimedia Design & Project Manager
Information Services
Mid-Market
(51-200 employees)
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"Awesome for Nonprofits"

What do you like best?

This simple tool is a force multiplier for our small nonprofit. Our team can be available whenever people across the globe need us at the click of button.

What do you dislike?

A lot of the benefits are only realized using their platform. I love the Facebook Messager integration, but it'd be nice to have things like text forwarding or other notification options.

Recommendations to others considering the product:

They are very proactive and responsive to questions and concerns.

What problems are you solving with the product? What benefits have you realized?

Being a small team, we need to find ways to be available wherever people are looking for us. A lot of people come to us at a moment of crisis in their lives, so real-time communication is a MUST, and Tidio makes that happen.

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ENGENHEIRO DE SISTEMAS DE INFORMAÇÃO
Enterprise
(10,001+ employees)
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"Great Chat to integrate with your website"

What do you like best?

The best aspect of Tidio is undoubtedly the easy integration with all kinds of wibsites. I've used it many times with websites developed in WordPress, mainly on sites of online stores. It also has all the requirements already developed to integrate with Messenger, which allows quick contact with customers regardless of the platform they are using.

What do you dislike?

The only negative thing I have to report so far is that there is no API type so we can use Tidio with other types of applications than the original ones. Creating an API type opened doors to an infinite number of integration possibilities. That's the tip.

Recommendations to others considering the product:

For all those who are joining in implementing a live chat try Tidio. In addition to finding that it is a good option, it is also free up to 3 operators so it gives to test and if it is a site with a small stream can be implemented for free.

What problems are you solving with the product? What benefits have you realized?

Nowadays all stores are converting to online stores. One of the biggest requirements is customer connectivity. Tidio solves this problem by connecting the store to the customer easily in a simple way for those who are implementing and transparent to the customer who wants to communicate with the store.

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Small-Business
(2-10 employees)
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"Easiest Chat Platform For Web Development"

What do you like best?

I like how simple the installation process is. You don't need any coding knowledge to get up and rolling. You can integrate the chat platform into any website without worrying about breaking your code.

What do you dislike?

The only dislike I had honestly was getting our logo properly formatted into the bubble that appeared on our website. Thankfully, Tidio's support team helped us resolve the issue quickly!

Recommendations to others considering the product:

Give the product time. It will pay off for your customers to have the functionality on your site.

What problems are you solving with the product? What benefits have you realized?

We use Tidio on our website to provide instant communication for our potential clients to reach us. This provides another way for clients to contact us while they are exploring the content on our site. We have realized that more so than a phone call or even facebook, Tidio makes it easy to offer a simple method for communication between business and customer.

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District Financial Advisor
Financial Services
Enterprise
(1001-5000 employees)
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"Easy comm tool"

What do you like best?

The ease of use and customizations for simple communication with customers. To be able to have an app and customizable greetings for customers if my favorite part

What do you dislike?

I can’t really say there’s anything i dislike , except maybe i wish more customers used the tool

Recommendations to others considering the product:

Take advantage of all the settings offered

What problems are you solving with the product? What benefits have you realized?

Easy customer service while avoiding having to take so many phone calls for issues questions and concerns. The benefit of handling customer service on the go on my phone

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UP
Small-Business
(2-10 employees)
Validated Reviewer
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"Tido chat for your website"

What do you like best?

It has the auto function that pops up if your website visitor does not click the chat box. The fact that it pops up at the bottom left of the page in real time letting visitors know someone else just purchased is an amazing encouragement for visitors to buy. They now know that they are not the "only one."

What do you dislike?

It does not always work well with Wix.com websites. They do not have integration with them. Unfortunetly we had to switch to Tawk.to

Recommendations to others considering the product:

Please create an intergration with Wix.com if you have not already and promote use of the mobile app more.

What problems are you solving with the product? What benefits have you realized?

I used to use the quick links to the FAQ section that helps answer the most commonly asked question by visitors.

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Small-Business
(2-10 employees)
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"the best way to chat with our customers"

What do you like best?

Easy to install in shopify. It´s free for the basics

What do you dislike?

Right now if you want to customize your chat you have to pay, but it is reasonable!

Recommendations to others considering the product:

Easy to start!

What problems are you solving with the product? What benefits have you realized?

No problems. Another way to contact with clients

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Communications and Marketing
Small-Business
(2-10 employees)
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"Amazing platform, affordable, and feature-packed."

What do you like best?

Tidio does a lot of things well. It has a lot of the essential features of a chat client with the addition of an awesome looking widget, powerful custom automations, Facebook messenger integration, and a whole lot more.

What do you dislike?

There isn't much to dislike. It's a solid platform.

What problems are you solving with the product? What benefits have you realized?

Bringing Facebook Messenger and our website visitors to one single platform in order to communicate with them better.

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AF
Small-Business
(2-10 employees)
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"Best live chat"

What do you like best?

Am able to chat with users that visit our website and would to know more about the services that we are offering. Apart from that, I can also integrate other marketing products makes it possible to reach our client in a timely manner.

What do you dislike?

I do not have integrations for platforms like Twitter, WhatsApp and maybe something for a small scale business that uses these platforms to get to their clients.

Recommendations to others considering the product:

Please consider adding integrations for twitter, facebook, or even whatApp for small growing business.

What problems are you solving with the product? What benefits have you realized?

Communication with our clients.

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Small-Business
(2-10 employees)
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"Tidio Chat Review"

What do you like best?

The ease of use, interface, and customer support

What do you dislike?

Nothing in particular, I like it very much

What problems are you solving with the product? What benefits have you realized?

Live chat functionality on my website, customer support, and general information to shoppers

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UH
Mid-Market
(51-200 employees)
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"Impactful"

What do you like best?

Helps people before they ever contact us on a formal level

What do you dislike?

I dont like you have to pay to see what the prospects are typing

What problems are you solving with the product? What benefits have you realized?

Questions can get answered

Tidio Features

  • Pop-up Chat
  • Notifications
  • Targeted Emails
  • In-App Messaging
  • Customization
  • Conversation Archiving

Tidio User Ratings

9.6
Ease of Use
Average: 8.9*
9.0
Quality of Support
Average: 8.6*
9.4
Ease of Setup
Average: 8.7*
* Live Chat Category
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Tidio Categories on G2