Narvar Reviews & Product Details

I like Narvar’s estimated delivery dates at checkout. Its exchange flow lets customers choose a replacement item during a return, and we now keep a meaningful share of revenue that used to go out as refunds. I also value the carrier performance visibility. I can see on-time delivery rates by carrier and region and use hard numbers for annual carrier contract renegotiations instead of anecdotes. During setup, our implementation manager kept things moving with structured weekly calls and a shared launch plan. Review collected by and hosted on G2.com.

I found setup quite confusing and difficult at first, though that seemed normal for a platform at this level. It took about nine weeks from kickoff to launch. Changes also require more coordination than I’d like. Some tracking page updates and return rule changes have to go through our account manager instead of being self-serve, which adds a day to simple tweaks. I’d like admins to have more configuration options directly. Review collected by and hosted on G2.com.

I really love Narvar’s proactive delay notifications. During a snowstorm last winter, Narvar sent delay notices automatically, so customers heard from us before they had to ask and our inbox stayed quiet instead of exploding with questions. I like that the self-service returns portal handles the full flow: customers select an item, choose a reason code, and print a label themselves. The reason-code data feeds into our merchandising conversations. It showed us that 22% of returns in one category were because items ran small, so we fixed the size chart. Returns went from a pure cost to something we learn from. I also value the branded tracking page, where customers see our logo and product recommendations instead of a confusing carrier status screen. Marketing loves the extra impression it has generated. Our implementation manager’s weekly check-ins helped a lot. Review collected by and hosted on G2.com.

I found the setup moderately difficult, and getting the regional and international carrier integrations mapped correctly was painful. It took weeks of back and forth, and tracking events showed up in the wrong order until we fixed the mapping. I’d like a self-service carrier mapping tester so I can validate a new carrier without opening a chain of support tickets. Review collected by and hosted on G2.com.

The best part is, when I look at my console and I can search for orders based on e-mail addresses and instantly see exactly where they are in the shipping process (and what the carrier has said about their status)…that’s probably 90% of my morning taken care of in less than 10 seconds. The returns portion of the system works the exact same way; They complete a form and receive a QR code to bring to a UPS store or whatever they use for drop off. Review collected by and hosted on G2.com.

I do not like that on-boarding took months as opposed to weeks. Plus, we had already completed a lot of the work involved prior to signing up so it seemed like we were paying for the opportunity. There isn't a publicly listed pricing model available so you have to wait until someone will provide you with pricing information during a sales call. Review collected by and hosted on G2.com.

Understanding the service and how it improves our customers post-purchase experience was very well organized. Narvar delivers on what they promise and their implementation team is very organized and professional. The integration with our Magento 2 site was seamless and painless. The final customer facing UX/UI fits perfectly into our site experience. Review collected by and hosted on G2.com.

In regards to recent integrations of other site additions, it is very difficult to find something that we do not like about Narvar. I suppose if anything, the service comes with a significant price tag, however, in this case I think we get what we pay for in terms of a quality partner and customer experience. Review collected by and hosted on G2.com.

I find Narvar’s customer-facing returns portal incredibly easy to understand, which receives high marks from me for its simplicity and point-and-click functionality. It is profoundly convenient and serves as a real lifesaver when set up correctly, simplifying the return process. The automatic provision of shipping labels upon request enhances the workflow and removes any barriers in handling returns effectively. Additionally, the initial setup of Narvar was fairly simple, making it accessible without a massive learning curve or technical hurdles. Review collected by and hosted on G2.com.

I find contacting support and their response times could be improved, making them easier and quicker would be beneficial. Additionally, it would be helpful to have the capability to search for a name or an address within the Orders area, which is currently lacking. There are also issues with the timeframes not loading correctly on initial attempts. Often it requires refreshing multiple times, sometimes up to 10 times, on certain days to function properly, which is quite inconvenient. Review collected by and hosted on G2.com.

I like how Narvar eases managing and handling returns, especially with its APIs. The ability to accommodate customizations with return data structures is a standout feature. I also think the support from the Narvar team during implementation is great, making the initial setup smoother for us. Review collected by and hosted on G2.com.

I find the customization of the UI or web views in Narvar a bit challenging. It doesn't fully accommodate customer-specific needs, and I think they could improve by easing the complexity and offering additional customizable UI features. This would really help in tailoring better experiences per client requirements. Review collected by and hosted on G2.com.

I like that Narvar is a stable platform used by most carriers, making it easy to onboard new carriers. Its widespread recognition as a tracking event consolidator facilitates and accelerates new launches, helping us obtain shipment events and statuses from day one. Review collected by and hosted on G2.com.

We would like to be able to self serve more easily on EDD configurations for our carrier integrations. The website does not allow you to customize specific settings for each carrier.

We would also like Narvar to better work with us on fixing their EDD calculations. We had issues with a particular carrier where Narvar EDD calculations were pretty much matching manifested time stamps for milestones many days before actual delivery dates which was causing a lot of confusion for our members. Review collected by and hosted on G2.com.

Narvar is a great data visualization tool, I have been using it to help share Estimated Delivery Date findings with our team and it has helped us change routing, methodologies, and adjust goals. Review collected by and hosted on G2.com.

I wish there were more dropdowns in menus as opposed to me having to type it out, I also have trouble selecting multiple at one time. My biggest crux is that we have three banners that we operate over, and I can only look at one banner at a time, as opposed to just exporting or using the data in one larger set. Review collected by and hosted on G2.com.

I use Narvar for returns and exchange, and it solves most problems related to returns with the details available. I really like the reporting aspect because I can see returns, process them, and export all RMA data. The export feature is particularly helpful as it allows me to run a few tables and make decisions regarding returns and exchanges, or even change the return and exchange policy. The initial setup was very easy since we were dealing with a great team from day one. We use Narvar via Shopify, and it was our first choice. Review collected by and hosted on G2.com.

Nothing at this point. Review collected by and hosted on G2.com.

I like how Narvar makes the “after you click buy” part feel a lot less stressful. It keeps customers in the loop, reduces confusion around shipping and returns, and helps brands come across as more reliable and thoughtful. Overall, it feels like one of those products that quietly makes life easier for a lot of people. Being part of that is always cool. Review collected by and hosted on G2.com.

Honestly, since Narvar operates behind the scenes, a lot of customers don’t realize it’s Narvar improving their experience—they mostly just notice the brand. Because of that, the impact can sometimes feel a bit invisible, even when the work is genuinely making a difference. On top of that, working in a space that depends on carriers and retailers means you can’t always control every part of the experience end to end. That lack of control can be frustrating, especially when something goes wrong and it still reflects on the overall experience anyway. Review collected by and hosted on G2.com.