# yellow.ai Reviews **Vendor:** yellow.ai **Category:** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) **Average Rating:** 4.4/5.0 **Total Reviews:** 106 ## About yellow.ai Yellow.ai empowers enterprises to create memorable customer conversations through our generative AI-powered customer service automation platform. Our vision is to drive toward the future of fully autonomous customer support that unlocks unparalleled efficiency and significantly reduces operational costs. Headquartered in San Mateo, Yellow.ai serves over 1100 enterprises, including Sony, Domino’s, Hyundai, Ferrellgas, Logitech, Waste Connections, Randstad, Tiket.com, Lulu Group International, Papa Johns, Volkswagen, ITC Ltd., and OYO, across 85+ countries in 135+ languages. Our platform is built on multi-LLM architecture and continuously trained on 16B+ conversations annually, enabling businesses to deliver elevated experiences and build lasting customer relationships. Founded in 2016 with offices across six countries, Yellow.ai has raised over $102 million from blue-chip investors. ## yellow.ai Pros & Cons **What users like:** - Users find **integration capabilities** with Yellow.ai effortless, enhancing their chatbot experience across various platforms. (11 reviews) - Users value the **ease of use and integration** of yellow.ai, making chatbot development efficient and versatile. (10 reviews) - Users appreciate the **ease of integration** with Yellow.ai chatbots, making implementation and deployment seamless and efficient. (9 reviews) - Users value the **ease of use** of yellow.ai, finding it handy for quickly implementing and customizing chatbots. (9 reviews) - Users love the **easy integrations** with Yellow.ai, allowing seamless enhancements to their chatbots effortlessly. (9 reviews) - Helpful (8 reviews) - Artificial Intelligence (7 reviews) - Customer Engagement (7 reviews) - Features (6 reviews) - Customization (5 reviews) **What users dislike:** - Users find the **steep learning curve** challenging, requiring time and tech-savviness for effective use of yellow.ai. (7 reviews) - Users find the **learning curve steep** , requiring significant time and tech-savviness for effective use of yellow.ai. (6 reviews) - Users note that **AI limitations** hinder integration, analytics, and relevance in responses, requiring technical expertise for optimal use. (3 reviews) - Users find the platform **complex for onboarding** , needing technical expertise for effective use and integration. (3 reviews) - Users often face **difficult implementation** challenges, including integration complexities and a steep learning curve with Yellow.ai. (3 reviews) - Difficult Learning (3 reviews) - Expensive (3 reviews) - Users often face **integration complexities** with Yellow.ai, finding it challenging to connect with existing systems effectively. (3 reviews) - Users experience **poor customer support** with slow response times and lack of proactive communication from the support team. (3 reviews) - Chatbot Limitations (2 reviews) ## yellow.ai Reviews ### 1. Much needed and detailed path to use the serivce **Rating:** 4.5/5.0 stars **Reviewed by:** AVANI S. | Technical Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** October 01, 2020 **What do you like best about yellow.ai?** The best part is building the flow of conversation usi g flow diagrams, and also using static clickbox functions to get the structure running in minutes **What do you dislike about yellow.ai?** bot disfunctions multiple times , not a strong backend , when we try to add new features the bot gets chaotic, repeats the same journey again and again. also while writing cloud functions , the code self-erases if it has errors , would have been better if the code is there and later we can get back to debug it. journeys get wrongly matched. images in card part take too long to upload. **What problems is yellow.ai solving and how is that benefiting you?** Need for automation and deep understanding of customers is a known problem and highly relevant today, with emergin technologies, yellow ai has provided easy integration and advances algorithm for NLP and nly this solving a major problem of efficiently handling and understanding customer's requests. ### 2. Yellow.ai Chatbot Developement platform **Rating:** 5.0/5.0 stars **Reviewed by:** Adapa Chaitanya M. | Associate, Enterprise (> 1000 emp.) **Reviewed Date:** November 08, 2024 **What do you like best about yellow.ai?** Very handy and easy to use, Implementing new features to your bot is just a click away, prefer this over other platforms for chatbot developement, integration is pretty easy. **What do you dislike about yellow.ai?** nothing really to dislike about, everything is pretty good **What problems is yellow.ai solving and how is that benefiting you?** Yellow.ai is revolutionizing customer service and business operations by addressing several key challenges through its AI-powered platform. By automating routine customer service tasks with AI chatbots, it significantly reduces wait times and ensures quick, consistent support, enhancing overall customer satisfaction. This automation also helps businesses lower operational costs, allowing human agents to focus on more complex issues and improving productivity. The platform's natural language processing capabilities enable it to understand and respond to customer queries in a human-like manner, further personalizing the customer experience. Additionally, Yellow.ai's chatbots are available 24/7, providing round-the-clock support, which is particularly beneficial for businesses with a global customer base. The scalability of Yellow.ai's solutions means they can grow with your business, handling increasing volumes of customer interactions without compromising service quality. These benefits translate into more efficient and cost-effective customer service, happier customers, and a more productive team. Have you had any experiences with AI-powered customer service tools? ### 3. Horrible communication and Mis expectations **Rating:** 0.0/5.0 stars **Reviewed by:** Brandon S. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2024 **What do you like best about yellow.ai?** We still dont have a working product and its been almost 5 months **What do you dislike about yellow.ai?** Their communication is horrible, and they continually lie to keep you on the hook with false promises **What problems is yellow.ai solving and how is that benefiting you?** They still need to deliver on their first promise. The first step was initially supposed to take six weeks to implement, but it has been almost five months, and still, we haven't implemented it. We were very excited to start working with them, expecting it to solve a lot of our current issues. However, our expectations have not been met. Despite multiple meetings with upper management and their promises to resolve issues, they have consistently failed to deliver on what was promised. We have been with them for over five months and have not had one successful implementation of the service. I recently sent them an email requesting help and asking for timelines and expectations, and only one of the implementation specialists responded; no one from upper management did. Unfortunately, their lack of communication and response has left me with zero confidence in their company. I highly recommend that you use a different company. Initial Sales Representative Patrick Yoon, is very busy signing up new users but has failed to provide us as a current user any value, I feel like Yellow.AI sold us on a program that isn’t fully functioning. ### 4. Comprehensive review of Yeallow-ai Chatbot **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** February 21, 2024 **What do you like best about yellow.ai?** The chatbot realy live upto the word no code low code. Its intuitive interface guide user to build dynamic solutions efforlessly and implement it. The 24/7 customer support help us with any queries and provide solution asap. The chatbot offers a breath of integration option makes it versatile. **What do you dislike about yellow.ai?** The product need to comeup with strong analytical module. **What problems is yellow.ai solving and how is that benefiting you?** Our organization has a yellow-ai chatbot in place for sending transactional whatsapp messages, automated appointment booking flows and trained in handling FAQ's. Through this, we have improved our customer support 24/7 , increased lead generation, reduced our churn rates and it is cost-saving due to its scalability. ### 5. Exploring the Pros and Cons of Yellow.ai: Likes and Considerations **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2023 **What do you like best about yellow.ai?** Natural Language Processing (NLP): Yellow.ai employs advanced NLP algorithms to understand and respond to user inputs in a more human-like manner. Multichannel Support: It allows businesses to deploy chatbots across various channels, such as websites, messaging apps, and more, providing a seamless customer experience. Integration Capabilities: Yellow.ai can integrate with other business systems and applications, allowing for a more cohesive and streamlined workflow. Analytics and Insights: The platform often includes analytics tools to track and analyze user interactions, enabling businesses to make data-driven improvements to their conversational interfaces. Scalability: Yellow.ai is designed to scale, making it suitable for businesses of various sizes and industries. **What do you dislike about yellow.ai?** Learning Curve: Implementing and configuring a conversational AI platform may have a learning curve for users who are new to the technology. Customization Challenges: Users might find certain limitations in terms of customization, depending on their specific use cases and requirements. Integration Complexity: While Yellow.ai offers integration capabilities, some users may find integration with existing systems or databases to be complex or time-consuming. Cost: The pricing structure of AI platforms can sometimes be a concern, especially for smaller businesses or startups with budget constraints. Ongoing Maintenance: Like any technology, ongoing maintenance and updates are necessary. Users may find managing and updating conversational models or addressing technical issues to require effort and resources. **What problems is yellow.ai solving and how is that benefiting you?** Enhancing Customer Engagement: Yellow.ai enables businesses to build interactive and dynamic chatbots and virtual assistants, improving customer engagement on websites, messaging apps, and other channels. 24/7 Availability: Automated chatbots created with Yellow.ai can provide round-the-clock assistance, ensuring that customers can get information or support at any time, leading to improved customer satisfaction. Efficient Customer Support: By handling routine queries and tasks, Yellow.ai allows human agents to focus on more complex issues, making customer support processes more efficient. Multichannel Presence: Businesses can use Yellow.ai to deploy chatbots across various communication channels, creating a consistent and seamless experience for users. Data-driven Insights: The platform offers analytics and reporting tools, providing valuable insights into user interactions. This data can be used to make informed decisions and optimize the conversational experience. Automation of Repetitive Tasks: Yellow.ai can automate repetitive tasks, reducing manual workload and allowing employees to concentrate on more strategic and value-added activities. Scalability: The platform is designed to scale, accommodating the growing needs of businesses as they expand their digital presence and customer interactions. ### 6. Good product with average support system **Rating:** 1.0/5.0 stars **Reviewed by:** Ronson G. | AVP - Marketing Communications at Nuvama Wealth, Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2023 **What do you like best about yellow.ai?** We have 2 BOTs created via Yellow ai and its really good **What do you dislike about yellow.ai?** The service is average. We have to raise all issues on emails in order to get a resolution. Post onboarding the service levs drop. **What problems is yellow.ai solving and how is that benefiting you?** Currently no. ### 7. Changing the way customers interact with brands! **Rating:** 5.0/5.0 stars **Reviewed by:** Shubham G. | Senior Sales Development, Mid-Market (51-1000 emp.) **Reviewed Date:** November 01, 2023 **What do you like best about yellow.ai?** What I like about Yellow AI is that it gives our customers a human like experience whenever they communicate with us. It has really helped my brand and my customer support team. The team found it very easy to configure and we use it frequently. **What do you dislike about yellow.ai?** Nothing at the moment, I use Yellow AI and I have no complaints. **What problems is yellow.ai solving and how is that benefiting you?** Before yellow AI, we were facing problems with the customer support and relevant communications. But after yellow AI I am very thrilled to say that we have mitigated this problem and we can cater to a huge number of customers con-currently. ### 8. The chat bot is great! we can reach 95% deflection rates! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about yellow.ai?** The dashboard is great, user friendly. we can keep monitoring the trends on a real-time basis! **What do you dislike about yellow.ai?** The turnover of staff handling our account keeps changing! changing means we need to re-explain again our needs! **What problems is yellow.ai solving and how is that benefiting you?** We need chat bot that can support our goals: One-stop-soltion! ### 9. AI powered bot maker for all businesses **Rating:** 4.0/5.0 stars **Reviewed by:** Puneet Y. | Senior Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2023 **What do you like best about yellow.ai?** The ability to make chatbots for websites helps reduce cost for support roles thats are critical in small businesses which are customer faced like e-commerce. With the chats being human like its a human-like experience for the customers without the extra cost in hiring a support team. support for both website and whatsapp makes it a versatile all in 1 tool for both channels. **What do you dislike about yellow.ai?** The chatbots can be more learning based for non e-commerce businesses where it should scan a website to learn about the offerings and use that info for visitors who just want information on the services offered. **What problems is yellow.ai solving and how is that benefiting you?** The problem of high cost of human chat support can be reduced with ai powered chatbot, integrated chat for both whatsapp and website. ### 10. Conversational Ai doing wonders on engagement and overall experience to our customers. **Rating:** 4.0/5.0 stars **Reviewed by:** John Epok P. | Regional Platforms Lead, Telecommunications, Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2023 **What do you like best about yellow.ai?** Flow of conversations are highly customizable with ease of use from the backend. It takes a while for this to be learned but it does provide wonders when one gets familiar with it. Integratable with ticketing platform such as Zendesk. **What do you dislike about yellow.ai?** Some components would require heavy lifting and deep knowledge on technical side i.e. integration with other CRM platforms. Analytics can be improved further in my opinion. **What problems is yellow.ai solving and how is that benefiting you?** Helping with deflection especially on general and non transactional inquiries from customers whilst ensuring satisfaction for each interactions with our customers. ## yellow.ai Discussions - [Can we have any discount model for the local stores](https://www.g2.com/discussions/33978-can-we-have-any-discount-model-for-the-local-stores) - 1 comment, 1 upvote - [Can we use python for bot's coding and can we integrate it with a good UI in your platform?](https://www.g2.com/discussions/32217-can-we-use-python-for-bot-s-coding-and-can-we-integrate-it-with-a-good-ui-in-your-platform) - 2 comments, 1 upvote - [View yellow.ai pricing details and edition comparison](https://www.g2.com/products/yellow-ai/reviews/yellow-ai-review-4253610?section=pricing&secure%5Bexpires_at%5D=2026-05-17+01%3A59%3A55+-0500&secure%5Bsession_id%5D=75b25015-d3c5-4ca4-a53e-3c72bddaa0e0&secure%5Btoken%5D=b83049f83c9df229374a6e7f33bf3ae16a66116d8c429ec7f5c876cd5e4cf33f&format=llm_user) ## yellow.ai Features **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Customer Support** - Text - Speech - Knowledge Base **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **WhatsApp Messaging - WhatsApp Marketing** - Transactional Messages - Bulk WhatsApp Messaging - Conversational Messaging - Personalization - Promotional Messages - Automated Replies **Conversational AI - Conversational Commerce Platforms** - AI chatbots - Messaging and Notifications - AI agents - Voice assistants - Communication apps **Natural Language Interaction - Conversational Interface Agents ** - Natural Language Query Understanding - Multi-Turn Conversation Management - Voice & Text Interface Support **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Automation** - Ticket Resolution - Customization - Intelligent Routing **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **WhatsApp Business Platform - WhatsApp Marketing** - Segmentation - API Integration - WhatsApp Commerce - Analytics **Platform integration - Conversational Commerce Platforms** - Ecommerce stores - Sales channels - Payment Platform - Internal tools **Agentic AI - Bot Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Intent & Action Handling - Conversational Interface Agents ** - Data Retrieval from Connected Systems - Intent Recognition & Mapping - Action & Workflow Triggering ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Artificial Intelligence** - Learning - Language - Conversational AI **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Analytics and Reporting - Conversational Commerce Platforms** - Conversational analytics - Advance reporting **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Context & Personalization - Conversational Interface Agents ** - Conversation Context Persistence - User Identity & Permission Awareness **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Enterprise Integration & Deployment - Conversational Interface Agents ** - Enterprise Application Integrations - Security & Access Controls **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top yellow.ai Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,687 reviews) - 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