yellow.ai Reviews & Product Details

Yellow.ai is revolutionizing customer service and business operations by addressing several key challenges through its AI-powered platform. By automating routine customer service tasks with AI chatbots, it significantly reduces wait times and ensures quick, consistent support, enhancing overall customer satisfaction. This automation also helps businesses lower operational costs, allowing human agents to focus on more complex issues and improving productivity. The platform's natural language processing capabilities enable it to understand and respond to customer queries in a human-like manner, further personalizing the customer experience. Additionally, Yellow.ai's chatbots are available 24/7, providing round-the-clock support, which is particularly beneficial for businesses with a global customer base. The scalability of Yellow.ai's solutions means they can grow with your business, handling increasing volumes of customer interactions without compromising service quality. These benefits translate into more efficient and cost-effective customer service, happier customers, and a more productive team. Have you had any experiences with AI-powered customer service tools? Review collected by and hosted on G2.com.

They still need to deliver on their first promise. The first step was initially supposed to take six weeks to implement, but it has been almost five months, and still, we haven't implemented it.

We were very excited to start working with them, expecting it to solve a lot of our current issues. However, our expectations have not been met. Despite multiple meetings with upper management and their promises to resolve issues, they have consistently failed to deliver on what was promised.

We have been with them for over five months and have not had one successful implementation of the service. I recently sent them an email requesting help and asking for timelines and expectations, and only one of the implementation specialists responded; no one from upper management did.

Unfortunately, their lack of communication and response has left me with zero confidence in their company. I highly recommend that you use a different company.

Initial Sales Representative

Patrick Yoon, is very busy signing up new users but has failed to provide us as a current user any value, I feel like Yellow.AI sold us on a program that isn’t fully functioning. Review collected by and hosted on G2.com.

Our organization has a yellow-ai chatbot in place for sending transactional whatsapp messages, automated appointment booking flows and trained in handling FAQ's. Through this, we have improved our customer support 24/7 , increased lead generation, reduced our churn rates and it is cost-saving due to its scalability. Review collected by and hosted on G2.com.

Enhancing Customer Engagement: Yellow.ai enables businesses to build interactive and dynamic chatbots and virtual assistants, improving customer engagement on websites, messaging apps, and other channels.

24/7 Availability: Automated chatbots created with Yellow.ai can provide round-the-clock assistance, ensuring that customers can get information or support at any time, leading to improved customer satisfaction.

Efficient Customer Support: By handling routine queries and tasks, Yellow.ai allows human agents to focus on more complex issues, making customer support processes more efficient.

Multichannel Presence: Businesses can use Yellow.ai to deploy chatbots across various communication channels, creating a consistent and seamless experience for users.

Data-driven Insights: The platform offers analytics and reporting tools, providing valuable insights into user interactions. This data can be used to make informed decisions and optimize the conversational experience.

Automation of Repetitive Tasks: Yellow.ai can automate repetitive tasks, reducing manual workload and allowing employees to concentrate on more strategic and value-added activities.

Scalability: The platform is designed to scale, accommodating the growing needs of businesses as they expand their digital presence and customer interactions. Review collected by and hosted on G2.com.

Currently no. Review collected by and hosted on G2.com.

Before yellow AI, we were facing problems with the customer support and relevant communications. But after yellow AI I am very thrilled to say that we have mitigated this problem and we can cater to a huge number of customers con-currently. Review collected by and hosted on G2.com.

We need chat bot that can support our goals: One-stop-soltion! Review collected by and hosted on G2.com.

The problem of high cost of human chat support can be reduced with ai powered chatbot, integrated chat for both whatsapp and website. Review collected by and hosted on G2.com.

Helping with deflection especially on general and non transactional inquiries from customers whilst ensuring satisfaction for each interactions with our customers. Review collected by and hosted on G2.com.

Our E-learning platform offers numerous courses under different domains. People visiting our website get confused with the various programs; yellow.ai is a virtual assistant to help them with the relevant programs. yellow.ai also helps me understand the need of the clients for better conversion. Review collected by and hosted on G2.com.