# yellow.ai Reviews **Vendor:** yellow.ai **Category:** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) **Average Rating:** 4.4/5.0 **Total Reviews:** 106 ## About yellow.ai Yellow.ai empowers enterprises to create memorable customer conversations through our generative AI-powered customer service automation platform. Our vision is to drive toward the future of fully autonomous customer support that unlocks unparalleled efficiency and significantly reduces operational costs. Headquartered in San Mateo, Yellow.ai serves over 1100 enterprises, including Sony, Domino’s, Hyundai, Ferrellgas, Logitech, Waste Connections, Randstad, Tiket.com, Lulu Group International, Papa Johns, Volkswagen, ITC Ltd., and OYO, across 85+ countries in 135+ languages. Our platform is built on multi-LLM architecture and continuously trained on 16B+ conversations annually, enabling businesses to deliver elevated experiences and build lasting customer relationships. Founded in 2016 with offices across six countries, Yellow.ai has raised over $102 million from blue-chip investors. ## yellow.ai Pros & Cons **What users like:** - Users find **integration capabilities** with Yellow.ai effortless, enhancing their chatbot experience across various platforms. (11 reviews) - Users value the **ease of use and integration** of yellow.ai, making chatbot development efficient and versatile. (10 reviews) - Users appreciate the **ease of integration** with Yellow.ai chatbots, making implementation and deployment seamless and efficient. (9 reviews) - Users value the **ease of use** of yellow.ai, finding it handy for quickly implementing and customizing chatbots. (9 reviews) - Users love the **easy integrations** with Yellow.ai, allowing seamless enhancements to their chatbots effortlessly. (9 reviews) - Helpful (8 reviews) - Artificial Intelligence (7 reviews) - Customer Engagement (7 reviews) - Features (6 reviews) - Customization (5 reviews) **What users dislike:** - Users find the **steep learning curve** challenging, requiring time and tech-savviness for effective use of yellow.ai. (7 reviews) - Users find the **learning curve steep** , requiring significant time and tech-savviness for effective use of yellow.ai. (6 reviews) - Users note that **AI limitations** hinder integration, analytics, and relevance in responses, requiring technical expertise for optimal use. (3 reviews) - Users find the platform **complex for onboarding** , needing technical expertise for effective use and integration. (3 reviews) - Users often face **difficult implementation** challenges, including integration complexities and a steep learning curve with Yellow.ai. (3 reviews) - Difficult Learning (3 reviews) - Expensive (3 reviews) - Users often face **integration complexities** with Yellow.ai, finding it challenging to connect with existing systems effectively. (3 reviews) - Users experience **poor customer support** with slow response times and lack of proactive communication from the support team. (3 reviews) - Chatbot Limitations (2 reviews) ## yellow.ai Reviews ### 1. Much needed and detailed path to use the serivce **Rating:** 4.5/5.0 stars **Reviewed by:** AVANI S. | Technical Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** October 01, 2020 **What do you like best about yellow.ai?** The best part is building the flow of conversation usi g flow diagrams, and also using static clickbox functions to get the structure running in minutes **What do you dislike about yellow.ai?** bot disfunctions multiple times , not a strong backend , when we try to add new features the bot gets chaotic, repeats the same journey again and again. also while writing cloud functions , the code self-erases if it has errors , would have been better if the code is there and later we can get back to debug it. journeys get wrongly matched. images in card part take too long to upload. **What problems is yellow.ai solving and how is that benefiting you?** Need for automation and deep understanding of customers is a known problem and highly relevant today, with emergin technologies, yellow ai has provided easy integration and advances algorithm for NLP and nly this solving a major problem of efficiently handling and understanding customer's requests. ### 2. Yellow.ai Chatbot Developement platform **Rating:** 5.0/5.0 stars **Reviewed by:** Adapa Chaitanya M. | Associate, Enterprise (> 1000 emp.) **Reviewed Date:** November 08, 2024 **What do you like best about yellow.ai?** Very handy and easy to use, Implementing new features to your bot is just a click away, prefer this over other platforms for chatbot developement, integration is pretty easy. **What do you dislike about yellow.ai?** nothing really to dislike about, everything is pretty good **What problems is yellow.ai solving and how is that benefiting you?** Yellow.ai is revolutionizing customer service and business operations by addressing several key challenges through its AI-powered platform. By automating routine customer service tasks with AI chatbots, it significantly reduces wait times and ensures quick, consistent support, enhancing overall customer satisfaction. This automation also helps businesses lower operational costs, allowing human agents to focus on more complex issues and improving productivity. The platform's natural language processing capabilities enable it to understand and respond to customer queries in a human-like manner, further personalizing the customer experience. Additionally, Yellow.ai's chatbots are available 24/7, providing round-the-clock support, which is particularly beneficial for businesses with a global customer base. The scalability of Yellow.ai's solutions means they can grow with your business, handling increasing volumes of customer interactions without compromising service quality. These benefits translate into more efficient and cost-effective customer service, happier customers, and a more productive team. Have you had any experiences with AI-powered customer service tools? ### 3. Horrible communication and Mis expectations **Rating:** 0.0/5.0 stars **Reviewed by:** Brandon S. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2024 **What do you like best about yellow.ai?** We still dont have a working product and its been almost 5 months **What do you dislike about yellow.ai?** Their communication is horrible, and they continually lie to keep you on the hook with false promises **What problems is yellow.ai solving and how is that benefiting you?** They still need to deliver on their first promise. The first step was initially supposed to take six weeks to implement, but it has been almost five months, and still, we haven't implemented it. We were very excited to start working with them, expecting it to solve a lot of our current issues. However, our expectations have not been met. Despite multiple meetings with upper management and their promises to resolve issues, they have consistently failed to deliver on what was promised. We have been with them for over five months and have not had one successful implementation of the service. I recently sent them an email requesting help and asking for timelines and expectations, and only one of the implementation specialists responded; no one from upper management did. Unfortunately, their lack of communication and response has left me with zero confidence in their company. I highly recommend that you use a different company. Initial Sales Representative Patrick Yoon, is very busy signing up new users but has failed to provide us as a current user any value, I feel like Yellow.AI sold us on a program that isn’t fully functioning. ### 4. Comprehensive review of Yeallow-ai Chatbot **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** February 21, 2024 **What do you like best about yellow.ai?** The chatbot realy live upto the word no code low code. Its intuitive interface guide user to build dynamic solutions efforlessly and implement it. The 24/7 customer support help us with any queries and provide solution asap. The chatbot offers a breath of integration option makes it versatile. **What do you dislike about yellow.ai?** The product need to comeup with strong analytical module. **What problems is yellow.ai solving and how is that benefiting you?** Our organization has a yellow-ai chatbot in place for sending transactional whatsapp messages, automated appointment booking flows and trained in handling FAQ's. Through this, we have improved our customer support 24/7 , increased lead generation, reduced our churn rates and it is cost-saving due to its scalability. ### 5. Exploring the Pros and Cons of Yellow.ai: Likes and Considerations **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2023 **What do you like best about yellow.ai?** Natural Language Processing (NLP): Yellow.ai employs advanced NLP algorithms to understand and respond to user inputs in a more human-like manner. Multichannel Support: It allows businesses to deploy chatbots across various channels, such as websites, messaging apps, and more, providing a seamless customer experience. Integration Capabilities: Yellow.ai can integrate with other business systems and applications, allowing for a more cohesive and streamlined workflow. Analytics and Insights: The platform often includes analytics tools to track and analyze user interactions, enabling businesses to make data-driven improvements to their conversational interfaces. Scalability: Yellow.ai is designed to scale, making it suitable for businesses of various sizes and industries. **What do you dislike about yellow.ai?** Learning Curve: Implementing and configuring a conversational AI platform may have a learning curve for users who are new to the technology. Customization Challenges: Users might find certain limitations in terms of customization, depending on their specific use cases and requirements. Integration Complexity: While Yellow.ai offers integration capabilities, some users may find integration with existing systems or databases to be complex or time-consuming. Cost: The pricing structure of AI platforms can sometimes be a concern, especially for smaller businesses or startups with budget constraints. Ongoing Maintenance: Like any technology, ongoing maintenance and updates are necessary. Users may find managing and updating conversational models or addressing technical issues to require effort and resources. **What problems is yellow.ai solving and how is that benefiting you?** Enhancing Customer Engagement: Yellow.ai enables businesses to build interactive and dynamic chatbots and virtual assistants, improving customer engagement on websites, messaging apps, and other channels. 24/7 Availability: Automated chatbots created with Yellow.ai can provide round-the-clock assistance, ensuring that customers can get information or support at any time, leading to improved customer satisfaction. Efficient Customer Support: By handling routine queries and tasks, Yellow.ai allows human agents to focus on more complex issues, making customer support processes more efficient. Multichannel Presence: Businesses can use Yellow.ai to deploy chatbots across various communication channels, creating a consistent and seamless experience for users. Data-driven Insights: The platform offers analytics and reporting tools, providing valuable insights into user interactions. This data can be used to make informed decisions and optimize the conversational experience. Automation of Repetitive Tasks: Yellow.ai can automate repetitive tasks, reducing manual workload and allowing employees to concentrate on more strategic and value-added activities. Scalability: The platform is designed to scale, accommodating the growing needs of businesses as they expand their digital presence and customer interactions. ### 6. Good product with average support system **Rating:** 1.0/5.0 stars **Reviewed by:** Ronson G. | AVP - Marketing Communications at Nuvama Wealth, Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2023 **What do you like best about yellow.ai?** We have 2 BOTs created via Yellow ai and its really good **What do you dislike about yellow.ai?** The service is average. We have to raise all issues on emails in order to get a resolution. Post onboarding the service levs drop. **What problems is yellow.ai solving and how is that benefiting you?** Currently no. ### 7. Changing the way customers interact with brands! **Rating:** 5.0/5.0 stars **Reviewed by:** Shubham G. | Senior Sales Development, Mid-Market (51-1000 emp.) **Reviewed Date:** November 01, 2023 **What do you like best about yellow.ai?** What I like about Yellow AI is that it gives our customers a human like experience whenever they communicate with us. It has really helped my brand and my customer support team. The team found it very easy to configure and we use it frequently. **What do you dislike about yellow.ai?** Nothing at the moment, I use Yellow AI and I have no complaints. **What problems is yellow.ai solving and how is that benefiting you?** Before yellow AI, we were facing problems with the customer support and relevant communications. But after yellow AI I am very thrilled to say that we have mitigated this problem and we can cater to a huge number of customers con-currently. ### 8. The chat bot is great! we can reach 95% deflection rates! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about yellow.ai?** The dashboard is great, user friendly. we can keep monitoring the trends on a real-time basis! **What do you dislike about yellow.ai?** The turnover of staff handling our account keeps changing! changing means we need to re-explain again our needs! **What problems is yellow.ai solving and how is that benefiting you?** We need chat bot that can support our goals: One-stop-soltion! ### 9. AI powered bot maker for all businesses **Rating:** 4.0/5.0 stars **Reviewed by:** Puneet Y. | Senior Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2023 **What do you like best about yellow.ai?** The ability to make chatbots for websites helps reduce cost for support roles thats are critical in small businesses which are customer faced like e-commerce. With the chats being human like its a human-like experience for the customers without the extra cost in hiring a support team. support for both website and whatsapp makes it a versatile all in 1 tool for both channels. **What do you dislike about yellow.ai?** The chatbots can be more learning based for non e-commerce businesses where it should scan a website to learn about the offerings and use that info for visitors who just want information on the services offered. **What problems is yellow.ai solving and how is that benefiting you?** The problem of high cost of human chat support can be reduced with ai powered chatbot, integrated chat for both whatsapp and website. ### 10. Conversational Ai doing wonders on engagement and overall experience to our customers. **Rating:** 4.0/5.0 stars **Reviewed by:** John Epok P. | Regional Platforms Lead, Telecommunications, Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2023 **What do you like best about yellow.ai?** Flow of conversations are highly customizable with ease of use from the backend. It takes a while for this to be learned but it does provide wonders when one gets familiar with it. Integratable with ticketing platform such as Zendesk. **What do you dislike about yellow.ai?** Some components would require heavy lifting and deep knowledge on technical side i.e. integration with other CRM platforms. Analytics can be improved further in my opinion. **What problems is yellow.ai solving and how is that benefiting you?** Helping with deflection especially on general and non transactional inquiries from customers whilst ensuring satisfaction for each interactions with our customers. ### 11. AI chatbot to Manage our Enterprises **Rating:** 4.5/5.0 stars **Reviewed by:** Irfanudeen S. | Inside sales specialist, E-Learning, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2023 **What do you like best about yellow.ai?** The best thing about yellow.ai is that it reduces our efforts to understand the clients, it captures conversations and helps the clients with an executive map at the required time. **What do you dislike about yellow.ai?** Nothing to dislike about yellow.ai. It does it work as an AI chatbot, getting the required information from the clients to help them with proper solution without a long email or calls. **What problems is yellow.ai solving and how is that benefiting you?** Our E-learning platform offers numerous courses under different domains. People visiting our website get confused with the various programs; yellow.ai is a virtual assistant to help them with the relevant programs. yellow.ai also helps me understand the need of the clients for better conversion. ### 12. Friend like experience, Give suggestion and help us choose better jut like friend. **Rating:** 5.0/5.0 stars **Reviewed by:** Anil K. | Information Security Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2023 **What do you like best about yellow.ai?** The AI technology built in the system is way powerful, acts like a friend give, helps us to choose better, provides good suggestions, the conversation surely help customer experience for expanding the business. Surely it does help in expansion of business. **What do you dislike about yellow.ai?** There is nothing as such less helpful or dislike about Yellow.ai Every time surely it gave a good experience when ever I user the bot, and definitely it saved much time of mine. **What problems is yellow.ai solving and how is that benefiting you?** Day to day daily tasks like task reminder, help in shopping, creating memories, It makes life very easy because its memory is dynamic, it keeps track of all events and shows it to me instantly. ### 13. Yellow.AI: The best tool for all your Automated CRM Needs **Rating:** 5.0/5.0 stars **Reviewed by:** himanshu j. | Lead - Analytics, Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2023 **What do you like best about yellow.ai?** The best features of yellow.ai are easy-to-build chatbots, Natural Learning Understanding, Omni-Channel Conversations and support over a wide range of platforms like WhatsApp, Facebook and SMS **What do you dislike about yellow.ai?** Yellow.AI comes with pre-built tools, thus provides less customizations and takes more than usual time to build and integrate the specific needs basis the present tech stacks **What problems is yellow.ai solving and how is that benefiting you?** It helped us in reducing the TAT of response for short customer queries, personalized campaigns for customers over WhatsApp and real-time insights from the market to improve the content and increase the conversion ### 14. Seamless Whatsapp Service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Luxury Goods & Jewelry | Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2023 **What do you like best about yellow.ai?** I personally liked the yellow ai whatsapp service, specially the engage platform. **What do you dislike about yellow.ai?** Chatbot Custom journeys need custom development each time. **What problems is yellow.ai solving and how is that benefiting you?** Currently yellow ai helps us for whatsapp and chatbot solution.l ### 15. Best AI tool for chatbot building **Rating:** 5.0/5.0 stars **Reviewed by:** Arpit A. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2023 **What do you like best about yellow.ai?** Its ease of using the solution is great. It has automatically created a chatbot for my company. **What do you dislike about yellow.ai?** Integration with other platform can be made more easier **What problems is yellow.ai solving and how is that benefiting you?** It is helping us in generating leads and also maintaining a relationship with customers. It has also helped us in providing ready solution for all customers queries ### 16. A Game-Changer: Transforming Customer Engagement **Rating:** 4.0/5.0 stars **Reviewed by:** Sathya N. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2023 **What do you like best about yellow.ai?** Yellow.ai offers an outstanding AI chatbot technology that delivers prompt and accurate customer support 24/7, enhancing our overall customer engagement capabilities. **What do you dislike about yellow.ai?** The platform's pricing structure could be more transparent, and the learning curve for advanced customization may be steep for some users. **What problems is yellow.ai solving and how is that benefiting you?** As a fintech company, it solves the challenge of effective customer engagement in the financial sector. Its AI-driven chatbots, automation capabilities, and seamless integrations enable us to provide personalized support, streamline financial processes, and deliver exceptional customer experiences, ultimately benefiting our fintech business. ### 17. Flexible and Intuitive AI Chatbot **Rating:** 5.0/5.0 stars **Reviewed by:** Luther X. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2023 **What do you like best about yellow.ai?** Integrates with existing platforms such s Teams and WhatsApp. Drag and drop setup, which is easy to use. Extensive analytics, which improves comprehension of user behavior. It can be customized and automated. **What do you dislike about yellow.ai?** Requires a lot of time to learn. The support team is a little sluggish **What problems is yellow.ai solving and how is that benefiting you?** Communication with customers is easy; they do not have to install new software. Instead, it is through platforms they already use, such as Teams, WhatsApp or other social media, which increases interaction and improves response times. ### 18. One of the best platforms for chat bot development with amazing support. **Rating:** 4.5/5.0 stars **Reviewed by:** Aquinas C. | Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** December 15, 2022 **What do you like best about yellow.ai?** Yellow.ai has the best cloud-based chatbot development environment, with unique features like drag-and-drop components and various integrations. I like the code customization module, where you can add your flows and API integrations and customize them according to your needs. **What do you dislike about yellow.ai?** If you want to integrate Yellow.ai with some customized interface via API, it is difficult as Yellow.ai APIs are not explicit and can be a hassle to integrate. Also, it is difficult to migrate from an existing chatbot to Yellow.ai as they have limited import features. **What problems is yellow.ai solving and how is that benefiting you?** With Yellow.ai, I could connect with my customers through various chat channels such as Whatsapp, Facebook Messenger, etc. and could respond to them through bot flows and also if required, connect them with customer service agents. ### 19. Conversational AI Chatbot Platform that also Integrates Human Intelligence **Rating:** 4.0/5.0 stars **Reviewed by:** James M. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2023 **What do you like best about yellow.ai?** It integrates both human intelligence and AI. Supports multiple channels and languages. Integration with Microsoft Teams is possible. **What do you dislike about yellow.ai?** You have to have an understanding of conversational AI and be tech-savvy to use it with ease. **What problems is yellow.ai solving and how is that benefiting you?** Makes it easy to actively interact with and engage customers on multiple platforms as well as in different languages which eases comprehension of client needs and improves support ticket resolution times ### 20. YM has been a integral part of communication **Rating:** 4.5/5.0 stars **Reviewed by:** Ram E. | AVP - Product Marketing, Enterprise (> 1000 emp.) **Reviewed Date:** February 01, 2023 **What do you like best about yellow.ai?** They helped us in setting up our WhatsApp communication engine and setting up Chats; they have been really helpful and very responsive in helping us getting our BOTS out **What do you dislike about yellow.ai?** Need good dashboard and reports with better control and filters, one single consolidated communication portal. Cost can be better as our bottom line takes hit because of BOT cost **What problems is yellow.ai solving and how is that benefiting you?** YM solves multiple CX journey that helps us in meeting revenue, and CX is delighted with simple flows ### 21. Yellow AI provides out of the box integration with Teams **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2023 **What do you like best about yellow.ai?** Yellow.ai provides an out-of-the-box integration with Microsoft Teams, which allows us to easily deploy chatbots within the organisation's Teams environment. **What do you dislike about yellow.ai?** It is a little complex for users who are not familiar with conversational automation and natural language processing technologies. It still requires a fair bit of technical knowledge to use it. **What problems is yellow.ai solving and how is that benefiting you?** Like all chatbots, this chatbot solves the problem of customer engagement and support for businesses. The traditional customer support model involves hiring and training large teams of agents to handle customer inquiries and complaints. This approach can be costly and time consuming and may not always result in the best customer experience. ### 22. Yellow.ai Review **Rating:** 5.0/5.0 stars **Reviewed by:** Ganesh K. | Software Development Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2023 **What do you like best about yellow.ai?** It is one of the great platform for Chatbots. Provides seamless experience for Chatbots integration, easy to use. **What do you dislike about yellow.ai?** Little complex for new users to get onboard on the platform. **What problems is yellow.ai solving and how is that benefiting you?** Yellow.ai is helping us in conversation marketing, live conversations with the user, as well as automating customer services. ### 23. One of the best chat bot development platforms with extra ordinary support. **Rating:** 4.5/5.0 stars **Reviewed by:** Riya C. | Software Architect, Enterprise (> 1000 emp.) **Reviewed Date:** December 08, 2022 **What do you like best about yellow.ai?** Yellow.ai has two solutions for its consumers, one on the cloud and the other as the legacy one. The cloud one is easy to set up and implements your chatbot for all communication platforms. It has built-in nodes and a drag-and-drop studio to set up your bot journeys. **What do you dislike about yellow.ai?** Yellow.ai only supports Node.js language for writing the custom script; It would have been great if they had support for multi-language scripts. The UI has bugs and sometimes breaks the journey flows. **What problems is yellow.ai solving and how is that benefiting you?** It helps me to answer FAQs and command problems through bot journeys, and also I can have agents to answer queries where the bot doesn't have a reply. I support my customers through all mediums of social channels, i.e., Facebook messenger, Whatsapp, Web, etc. ### 24. One of the best enterprise conversational AI platform in the market **Rating:** 4.5/5.0 stars **Reviewed by:** Rahul R. | Key Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2022 **What do you like best about yellow.ai?** 1. Advance analytics to understand user behaviour which in turn helps in driving revenue 2. Out of box integration with multiple platforms 3. Dynamic & robust NLP engine, which helps create accurate faqs with minimal effort. 4. Campaign management solution to send targeted personalised promotional notifications on WhatsApp. **What do you dislike about yellow.ai?** 1. Support team could be better. Sometimes the resolution to queries/issues takes time - The resolution time could be reduced & the support team could be more proactive in communicating the update on tickets. **What problems is yellow.ai solving and how is that benefiting you?** 1. Helps in reducing the customer care support cost as most of the customer queries can be answered via a bot built on yellow.ai platform 2. The overall business performance has also increased ### 25. Aavas Finance Feedback **Rating:** 4.0/5.0 stars **Reviewed by:** ROHIT S. | IT manager, Enterprise (> 1000 emp.) **Reviewed Date:** January 31, 2023 **What do you like best about yellow.ai?** Prompt support and easily accessible team members over email and call. Advanced Integration option available pre-readily to integrate with different third party applications. **What do you dislike about yellow.ai?** As far as my communication with the team and handling applications on a daily basis so there is no dislike to date, but sometimes some modules are unavailable to access, likewise utterances etc. **What problems is yellow.ai solving and how is that benefiting you?** FAQ part to Provide the loan product-related details, so the user can get their answers promptly without engaging the Tele-calling team. ### 26. Purposefull app for one's business **Rating:** 4.0/5.0 stars **Reviewed by:** Pragati P. | Sr. Executive , Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2023 **What do you like best about yellow.ai?** Easier to built chatbot, caller assistants with the powerful AI **What do you dislike about yellow.ai?** Disconnection while being on call or chats **What problems is yellow.ai solving and how is that benefiting you?** Its helps to build stronger customer relationship. ### 27. User-friendly interface with top tech Infrastructure **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2023 **What do you like best about yellow.ai?** NLP, Multi-channel support, automation, analytics, integration, and customization features. **What do you dislike about yellow.ai?** NLP can be improved - some time results look irrelevant, bot creation can be made easier. **What problems is yellow.ai solving and how is that benefiting you?** It helped us automate our customer support functions with bot feature, reduced mandate tasks and increase efficiency. ### 28. Easy To Implement **Rating:** 4.0/5.0 stars **Reviewed by:** Sumit S. | Senior Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** November 15, 2022 **What do you like best about yellow.ai?** I like most easy things in yellow.ai i.e., phone and email configuration are straightforward to implement. **What do you dislike about yellow.ai?** Community and documentation are not strong as compared to other platforms. **What problems is yellow.ai solving and how is that benefiting you?** Primarily I'm working in the Hospitality and Airlines Business, so where I have solved those kinds of problem statements. ### 29. Yellow.ai Assessment -AI Conversational Commerce & Live Agent System **Rating:** 5.0/5.0 stars **Reviewed by:** Jawad B. | E-Commerce Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2022 **What do you like best about yellow.ai?** Easy to use, user-friendly platform. All in features where all our business requirements are met. We are using a Live agent system to answer customer queries from different platforms quickly and efficiently. Be able to send notifications by running campaigns targeting different customer segmentations. Chatbot flow runs smoothly with advanced AI to navigate an incoming users through our catalog and convert them into customers. **What do you dislike about yellow.ai?** Nothing to dislike since all our business concerns are being handled professionally by Yellow.ai Team. In the start we do find some issues when running the campaigns in the testing phase, but they were resolved quickly. **Recommendations to others considering yellow.ai:** Those are looking for AI Conersational Commerce and Live agent should go for Yellow.ai **What problems is yellow.ai solving and how is that benefiting you?** Customer Service is one of the key part of our business. Answering customer in different social media platforms makes it's difficult for our business to handle. Yellow.ai Platform helps our business in bringing all our customer service under one platform where we can easily answer our customers efficiently plus Yellow.ai analytics allows us to evaluate the performance of our agents and make improvements in overall performance where needed. Its AI based Conversational commerce has allowed our business users to convert to customers quickly, providing ease of doing shopping guided by the trained chatbots to showcase our product catalog and purchasing it hasel free. ### 30. They understand your requirement like their own. **Rating:** 5.0/5.0 stars **Reviewed by:** Rahul B. | CRM Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 15, 2022 **What do you like best about yellow.ai?** We have been using Yellow for quite some time now. I am glad that we chose them over the competition. The level of customization they provide in specific TAT. **What do you dislike about yellow.ai?** Integration between Cloud Login and App Login **What problems is yellow.ai solving and how is that benefiting you?** Our WA communications and our automations. ### 31. If bugs are cleared then 10 **Rating:** 4.5/5.0 stars **Reviewed by:** Amit M. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 14, 2022 **What do you like best about yellow.ai?** The best part is the resolution to the problem. **What do you dislike about yellow.ai?** Complex User interface wherein it could be way simpler. **What problems is yellow.ai solving and how is that benefiting you?** Reminder whatsaap messages. ### 32. Realtime chat and AI solutions **Rating:** 5.0/5.0 stars **Reviewed by:** Nithin R. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2022 **What do you like best about yellow.ai?** We have deployed the bot from Yellow.ai and it has worked wodners for our partner operations team. The simple UI and advanced auto learn features are the best. We have hsed multiple other options but this is the best. **What do you dislike about yellow.ai?** Its very expensive. If you have a startup and wanna setup the Yellow.ai bot, you should be ready to shell a lot of money. It worth it. Needs a support team to help setup and cannot be self helped. **What problems is yellow.ai solving and how is that benefiting you?** Real time partner operations and Agent link is solved with AI. Whatsapp business integrations have helped solve the connectivity difference between teams and our partners ### 33. Reliable App for WhatsApp channel using Yellow.ai **Rating:** 5.0/5.0 stars **Reviewed by:** Nopri Y. | Customer Experience Associate Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2022 **What do you like best about yellow.ai?** Easy way to use the platform and they have reliable support team when we need to create a new template for whatsapp **What do you dislike about yellow.ai?** Nothing. All of the YM team is helpful and willing to hear your feedback **What problems is yellow.ai solving and how is that benefiting you?** When we got rejected template and the Yellow.ai team will help you to suggest the proper template before re-submit to the Facebook ### 34. Easy to deploy multi channel conversational AI **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** February 28, 2022 **What do you like best about yellow.ai?** Multi-language/ multi channel support, ease of design and deployment, solid implementation and customer success teams. **What do you dislike about yellow.ai?** Reporting dashboard and logins can be better on UX **What problems is yellow.ai solving and how is that benefiting you?** We embarked on a journey to be omni-present across multiple digital touch points with our customers. This aspiration needed to be balanced without adding unjustifiable headcount. We partnered with Yellow, who introduced us to conversational AI. This has opened up opportunities in revenue gen, customer service and grievance management using a single deployment, rather than having disparate tools, all hastily put together by archaic integrations architectures ### 35. Amaing product **Rating:** 5.0/5.0 stars **Reviewed by:** Harpreet S. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2021 **What do you like best about yellow.ai?** the amazing capabilities of the bot to handle the sales as well as customer support to a great extend providing the companies to focus on their core operations. **What do you dislike about yellow.ai?** The cost becomes a little too much for a non funded start up. else there is nothing to pin point. **Recommendations to others considering yellow.ai:** i would recommend yellow to all the companies looking forward to enhance customer support and engagement. This further makes it easier for the customers also to fetch better before and after sales services. **What problems is yellow.ai solving and how is that benefiting you?** After using yellow, we didnt have to increase our support team with the increase in sales. now we have more time to solve the core and operational issues. we also end up saving cost by employing less manpower. ### 36. THE EXPERIENCE WAS SO FRESH AND NEW. I HAVE ENJOYED THE SESSION AND HAD LEARNT A NEW DOMAIN OF WORK. **Rating:** 5.0/5.0 stars **Reviewed by:** Dr. Dibyendu M. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2020 **What do you like best about yellow.ai?** THE FLOW OF THE PROGRAM AND HOW THE ORGANIZER BROUGHT TOGETHER ALL EXPERTISE FROM VARIOUS FIELDS TO PROVIDE A NEW BUT SIMPLE AND INNOVATIVE SKILL TO BUILD A CHAT BOT FOR THEMSELVES. **What do you dislike about yellow.ai?** NOTHING TO SAY. NO DISLIKES. THE PROGRAM WAS OVERALL A LEARNING PROCESS FOR ME ATLEAST **Recommendations to others considering yellow.ai:** PLEASE DO GO THROUGH THE PORTAL, AS PER MY EXPERIENCE, EVERY NEEDS RELATED CAN BE FULLFILLED. **What problems is yellow.ai solving and how is that benefiting you?** I HAVE TRIED TO BUILD AN EDUCATIONAL BOT THAT WILL REPLY TO BASIC QUERRIES RELATED TO ADMISSION AND WILL HELP THE END USER. THIS CAN HELP REDUCE TYPING TIME THE SAME TEXT MULTIPLE OF TIMES AND WILL ERADICATE MONOTONACITY OF THE JOB. ### 37. Strong conversational AI product with excellent tech and support service. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Design | Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2021 **What do you like best about yellow.ai?** The Yellow.ai team has been very helpful in building the customised chatbot as per our business use case and enhancing the customer experience. The deployment of the product was very smooth and the team took the utmost care to ensure the business use case is met and the product is timely deployed. The team has always stepped forward to understand our business challenges and provide us solutions, whether it has been to integrate new systems or resolve any issues with the bot. Overall experience with the Yellow.ai product and the team has been excellent so far. **What do you dislike about yellow.ai?** The product doesn't provide ease of new journey creation or updating existing journeys. For updating journeys or communication it involves developer effort. **What problems is yellow.ai solving and how is that benefiting you?** To meet the increased demand for virtual interactions we evaluated several new tools to improve our customer experience. We chose YM to help us build a chatbot to help improve our customer experience on both the webchat and WhatsApp messaging platforms. The AI-enabled chatbot has been designed to provide yet another touchpoint for customers to reach out to Design Cafe to book meetings with designers as well as seek information 24/7. With the chatbots in place, we see more than 50% of Chat/ WhatsApp users are able to schedule meetings with designers without human intervention. We see more than 15% of our new customers now schedule meetings via the chatbot. ### 38. Very Good Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 05, 2022 **What do you like best about yellow.ai?** Ease of use, detailed analytics and live agent module **What do you dislike about yellow.ai?** Nothing to be disliked in yellow messenger **What problems is yellow.ai solving and how is that benefiting you?** lead qualification ### 39. One solution for you WhatsApp chatbot requirements **Rating:** 5.0/5.0 stars **Reviewed by:** Amit G. | Product Manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 03, 2022 **What do you like best about yellow.ai?** AI chatbot, features, pricing, and the integration **What do you dislike about yellow.ai?** Nothing as of now. We have integrated and enable 3 chatbots so far, and they are working well as anticipated **What problems is yellow.ai solving and how is that benefiting you?** Provide real-time order and consultation updates to our patient through whatsapp ### 40. Absolute best customer service! Just a few feature limitations keeping me from rating 10/10 **Rating:** 4.0/5.0 stars **Reviewed by:** Chandler M. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2021 **What do you like best about yellow.ai?** Customer service! Always there to help, committed to making our product fantastic. Love that Bala is constantly suggesting ways to make my requests stronger. **What do you dislike about yellow.ai?** Product features seem to take a long time to release. **What problems is yellow.ai solving and how is that benefiting you?** Benefits: expanding our lead base. improving customer experience by providing real-time assistance cons: analytics subpar/not intuitive ### 41. Good Product and Easy Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Rishikesh B. | Founding Member & Digital Strategist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2022 **What do you like best about yellow.ai?** Quick and Easy Integration, Also flexibility in customization **What do you dislike about yellow.ai?** Nothing to dislike as on the Yellow.ai product offering **What problems is yellow.ai solving and how is that benefiting you?** Scalability and Cost Optimisation and keeping an audit trail of the interactions between customer success team and users ### 42. it was very helpful for customer service and resolution of the queries via chatbot **Rating:** 2.5/5.0 stars **Reviewed by:** Sridhar Y. | Customer support Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2022 **What do you like best about yellow.ai?** It helps to solve the customer query and track the average handling time of the query. **What do you dislike about yellow.ai?** Sometimes the chat notification is lagged. **What problems is yellow.ai solving and how is that benefiting you?** all the customer related query ### 43. Review by Modi Ent IT **Rating:** 4.0/5.0 stars **Reviewed by:** Kailash G. | IT Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2022 **What do you like best about yellow.ai?** Product service Customer support 24*7 Support **What do you dislike about yellow.ai?** Nothing is dislike . According to process every part is stream line **What problems is yellow.ai solving and how is that benefiting you?** It's helping to understand business domain with their practices ### 44. Chatbot solution is okay, but needs improvement on support/handholding. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2021 **What do you like best about yellow.ai?** In general, chatbot, as is with other vendors, are still in their early phase. IMO there is still a lot to evaluate in terms of this vendor as based on our experience; there's still a lot of unexplored functionalities that they have not showcased yet. **What do you dislike about yellow.ai?** Handholding and support with clients need to be improved a lot. Expertise with ticketing platform should be improved as well here as end-to-end ownership seems to be not in place. **What problems is yellow.ai solving and how is that benefiting you?** Volume, improving self-serve, and deflection. ### 45. Great and seamless experience **Rating:** 4.0/5.0 stars **Reviewed by:** Indira v. | Manager, Founder's Office, Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2022 **What do you like best about yellow.ai?** Yellow Messenger is easy to use and scalable. **What do you dislike about yellow.ai?** Some critical features present in Messenger app are not available in the Cloud version **What problems is yellow.ai solving and how is that benefiting you?** Customer Engagement ### 46. Review on HR Chat Bot and Employee Engagement Bot after using for 1.5 years **Rating:** 4.0/5.0 stars **Reviewed by:** Sateesh R. | General Manager - HR Systems, Enterprise (> 1000 emp.) **Reviewed Date:** July 30, 2021 **What do you like best about yellow.ai?** The capability of the bot to integrate with our internal and 3rd party applications to provide real-time information is really great. It has helped us to think about more HR Use cases to include chatbots and provide a better experience to employees. **What do you dislike about yellow.ai?** The user interface needs an uplift. Eg: if we use the bot for applying leaves/update addresses, it should give a form with one submit button rather than submitting each line separately. Improved analytics on user adoption. **What problems is yellow.ai solving and how is that benefiting you?** Employee experience with the HR Support team, Employee Engagement, and Pulse survey ### 47. Overall Product Review Yellow.AI **Rating:** 4.5/5.0 stars **Reviewed by:** Shan S. | Process Improvement Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 26, 2021 **What do you like best about yellow.ai?** How The Customer Success Team and Delivery Team always help us and find us a way to workaround any challenges **What do you dislike about yellow.ai?** The process of how we request a changed on an update with Adoption Team **What problems is yellow.ai solving and how is that benefiting you?** -Ticket deflection from our customers -Boost UX and UI ### 48. Highly recommend Yellow.ai chat bots **Rating:** 4.5/5.0 stars **Reviewed by:** Lekha T. | Online Store Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2021 **What do you like best about yellow.ai?** Good communication, open to suggestions. **What do you dislike about yellow.ai?** Everything is fine as of now. Good followups and communication **Recommendations to others considering yellow.ai:** It was great working with team Yellow.ai. We have installed their BOT service in our Dubai-based e-commerce site babystore.ae. Mr.Pavan and Mr.Abhishek Bhadoria have shown great support throughout the implementation. I am looking forward to working with them in a more extended way. **What problems is yellow.ai solving and how is that benefiting you?** Customer experience. Easier chat solutions ### 49. AI-Based Chat BOT Solution from Yellow Messenger **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Paper & Forest Products | Enterprise (> 1000 emp.) **Reviewed Date:** March 14, 2022 **What do you like best about yellow.ai?** BOT Capability in regards to vernacular languages. Accommodating all customization requests. **What do you dislike about yellow.ai?** Less Flexible in client ways of working. **What problems is yellow.ai solving and how is that benefiting you?** Digital sales enablement through multiple channels. ### 50. Chat Bot solution for multi channel to reach your customer **Rating:** 4.0/5.0 stars **Reviewed by:** Bayuaji S. | Digital Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2021 **What do you like best about yellow.ai?** the bot train, the bot journey, supportive team support and responsive account manager **What do you dislike about yellow.ai?** need more effort to justify and adjust to our business process **What problems is yellow.ai solving and how is that benefiting you?** solve the load to our live agents to answer for a customer to our most basic enquiry. quick response since handling by bot not rely to human ## yellow.ai Discussions - [Can we have any discount model for the local stores](https://www.g2.com/discussions/33978-can-we-have-any-discount-model-for-the-local-stores) - 1 comment, 1 upvote - [Can we use python for bot's coding and can we integrate it with a good UI in your platform?](https://www.g2.com/discussions/32217-can-we-use-python-for-bot-s-coding-and-can-we-integrate-it-with-a-good-ui-in-your-platform) - 2 comments, 1 upvote - [View yellow.ai pricing details and edition comparison](https://www.g2.com/products/yellow-ai/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+08%3A10%3A19+-0500&secure%5Bsession_id%5D=9554f9db-3b86-41cb-99c0-550097f433ef&secure%5Btoken%5D=c2c0cf3751c94420ba04a8c92cd54fe45e7069a37d65a1ce3c49d8512365e14e&format=llm_user) ## yellow.ai Features **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Customer Support** - Text - Speech - Knowledge Base **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **WhatsApp Messaging - WhatsApp Marketing** - Transactional Messages - Bulk WhatsApp Messaging - Conversational Messaging - Personalization - Promotional Messages - Automated Replies **Conversational AI - Conversational Commerce Platforms** - AI chatbots - Messaging and Notifications - AI agents - Voice assistants - Communication apps **Natural Language Interaction - Conversational Interface Agents ** - Natural Language Query Understanding - Multi-Turn Conversation Management - Voice & Text Interface Support **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Automation** - Ticket Resolution - Customization - Intelligent Routing **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **WhatsApp Business Platform - WhatsApp Marketing** - Segmentation - API Integration - WhatsApp Commerce - Analytics **Platform integration - Conversational Commerce Platforms** - Ecommerce stores - Sales channels - Payment Platform - Internal tools **Agentic AI - Bot Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Intent & Action Handling - Conversational Interface Agents ** - Data Retrieval from Connected Systems - Intent Recognition & Mapping - Action & Workflow Triggering ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Artificial Intelligence** - Learning - Language - Conversational AI **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Analytics and Reporting - Conversational Commerce Platforms** - Conversational analytics - Advance reporting **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Context & Personalization - Conversational Interface Agents ** - Conversation Context Persistence - User Identity & Permission Awareness **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Enterprise Integration & Deployment - Conversational Interface Agents ** - Enterprise Application Integrations - Security & Access Controls **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top yellow.ai Alternatives - [Fin by Intercom](https://www.g2.com/products/fin-by-intercom/reviews) - 4.5/5.0 (3,685 reviews) - [Haptik](https://www.g2.com/products/haptik/reviews) - 4.5/5.0 (162 reviews) - [Kore.AI](https://www.g2.com/products/kore-ai/reviews) - 4.6/5.0 (382 reviews)