yellow.ai Reviews & Product Details

The best part is building the flow of conversation usi g flow diagrams, and also using static clickbox functions to get the structure running in minutes Review collected by and hosted on G2.com.

bot disfunctions multiple times , not a strong backend , when we try to add new features the bot gets chaotic, repeats the same journey again and again.

also while writing cloud functions , the code self-erases if it has errors , would have been better if the code is there and later we can get back to debug it.

journeys get wrongly matched.

images in card part take too long to upload. Review collected by and hosted on G2.com.

Nothing about it is good at all. The support is atrocious: it’s extremely difficult to contact them, and you can’t speak with anyone. They take ages to respond, and when they do, they don’t seem to understand your enquiry or your situation. Review collected by and hosted on G2.com.

Everything, but mostly how bad the support is. It’s basically non-existent. When you have a problem, you’ll find out quickly—they simply don’t care about your situation. Review collected by and hosted on G2.com.

Very handy and easy to use, Implementing new features to your bot is just a click away, prefer this over other platforms for chatbot development, integration is pretty easy. Review collected by and hosted on G2.com.

Nothing really to dislike about, everything is pretty good. Review collected by and hosted on G2.com.

We still don't have a working product and it's been almost 5 months Review collected by and hosted on G2.com.

Their communication is horrible, and they continually lie to keep you on the hook with false promises Review collected by and hosted on G2.com.

The chatbot really lives up to the words 'no code, low code.' Its intuitive interface guides users to build dynamic solutions effortlessly and implement them. The 24/7 customer support helps us with any queries and provides solutions ASAP. The chatbot offers a breadth of integration options, making it versatile. Review collected by and hosted on G2.com.

The product needs to come up with a strong analytical module. Review collected by and hosted on G2.com.

Natural Language Processing (NLP): Yellow.ai employs advanced NLP algorithms to understand and respond to user inputs in a more human-like manner.

Multichannel Support: It allows businesses to deploy chatbots across various channels, such as websites, messaging apps, and more, providing a seamless customer experience.

Integration Capabilities: Yellow.ai can integrate with other business systems and applications, allowing for a more cohesive and streamlined workflow.

Analytics and Insights: The platform often includes analytics tools to track and analyze user interactions, enabling businesses to make data-driven improvements to their conversational interfaces.

Scalability: Yellow.ai is designed to scale, making it suitable for businesses of various sizes and industries. Review collected by and hosted on G2.com.

Learning Curve: Implementing and configuring a conversational AI platform may have a learning curve for users who are new to the technology.

Customization Challenges: Users might find certain limitations in terms of customization, depending on their specific use cases and requirements.

Integration Complexity: While Yellow.ai offers integration capabilities, some users may find integration with existing systems or databases to be complex or time-consuming.

Cost: The pricing structure of AI platforms can sometimes be a concern, especially for smaller businesses or startups with budget constraints.

Ongoing Maintenance: Like any technology, ongoing maintenance and updates are necessary. Users may find managing and updating conversational models or addressing technical issues to require effort and resources. Review collected by and hosted on G2.com.

We have 2 BOTs created via Yellow ai and its really good Review collected by and hosted on G2.com.

The service is average. We have to raise all issues on emails in order to get a resolution. Post onboarding the service levs drop. Review collected by and hosted on G2.com.

What I like about Yellow AI is that it gives our customers a human like experience whenever they communicate with us. It has really helped my brand and my customer support team. The team found it very easy to configure and we use it frequently. Review collected by and hosted on G2.com.

Nothing at the moment, I use Yellow AI and I have no complaints. Review collected by and hosted on G2.com.

The dashboard is great, user friendly. we can keep monitoring the trends on a real-time basis! Review collected by and hosted on G2.com.

The turnover of staff handling our account keeps changing! changing means we need to re-explain again our needs! Review collected by and hosted on G2.com.

The ability to make chatbots for websites helps reduce cost for support roles thats are critical in small businesses which are customer faced like e-commerce. With the chats being human like its a human-like experience for the customers without the extra cost in hiring a support team. support for both website and whatsapp makes it a versatile all in 1 tool for both channels. Review collected by and hosted on G2.com.

The chatbots can be more learning based for non e-commerce businesses where it should scan a website to learn about the offerings and use that info for visitors who just want information on the services offered. Review collected by and hosted on G2.com.